At a glance complaints data Q2, Apr-Jun 2015
British Gas
Figures shown are number
of complaints per 100,000
customers
* These are actual
complaint figures
9.05 1321*
Complaints
accepted
Total complaints
accepted
6.74 984*
Complaints
resolved
Total complaints
resolved
Complaints accepted
(By complaint type)
Complaints resolved
(By complaint type)
Average award
(By complaint type)
Top three billing complaints
Billing
Billing
Billing
1 Disputed charges
7.26
5.66
£169
Transfer
Transfer
Transfer
0.78
0.73
£97
Sales
Sales
Sales
0.29
0.21
£102
Other
Other
0.72
0.14
83%
Financial
0.07
Non-financial
0.74
Both
3.65
No action
0.64
of awards with
a financial
element
2 Inaccurate invoices
3 Late billing