ACCERTIFY® MANAGED SERVICES
Simplify your fraud and chargeback operations
by leveraging our team of highly trained analysts
Accertify Managed Services provides fraud and chargeback experts
to handle processing during peak periods or 24x7x365, depending on
your business needs.
The clear choice for merchants looking to contract out the operation of
fraud prevention and chargeback programmes
Accertify Managed Services brings together our industry-leading platform and solutions for fraud and chargeback management,
under direct operational management of trained experts at Accertify. Our team becomes an extension of your organisation by
providing experienced and comprehensive coverage based on your business requirements – producing excellent results without the
overhead.
With Accertify Managed Services, businesses get the extensive resources they need when they need them, leading to lower
costs, increased efficiency and strong results.
Bringing you comprehensive managed services
without the overhead
Extend your team
Our Managed Services team comprises a dedicated and rapidly growing group of highly
your fraud-fighting efforts and helps you
trained analysts with operational experience across major industries such as travel,
ticketing, retail, digital and others. This team operates 24x7x365, providing skilled
multilingual services on behalf of our merchant clients worldwide. The Accertify team
Accertify Managed Services accelerates
lower the cost of chargebacks, without
adding internal staff.
expertly screens millions of transactions and prevents tens of millions of dollars in fraud
Get dedicated experts
for clients each year. Our modern Managed Services data centre has round-the-clock
Your business will get a dedicated team of
security and monitoring, along with strict process requirements for staff and a fully-
analysts and a supervisor, with extensive
certified infrastructure to provide you with complete peace of mind.
experience, committed to understanding
A portfolio of services to meet your requirements
your business and generating quick
results.
Get constant vigilance
Accertify provides you with experienced
and comprehensive operational coverage
seven days a week, including holidays,
from our secure state-of-the-art facilities.
ACCERTIFY® MANAGED SERVICES
Services provided
Operational platform
Accertify provides comprehensive managed services
as you need them
•
Deployed as Software-as-a-Service
Accertify Managed Services can meet virtually any client requirement under two
•
Supports fraud management
and chargeback management as
standalone services, or deployed as
an integrated solution
distinct service offerings.
Complete Managed Services
Most clients using Accertify Managed Services enjoy the benefits of a complete managed
services programme by freeing up valuable resources to focus on the core business.
Fully staffed with our experts
•
Highly-trained analysts
These merchants see great value in simplified internal processes and the benefit of
•
All have operational experience in
major industries
industry leader.
•
Support available 24x7x365
Partial Managed Services
•
Multilingual support provided
A growing number of customers are seeking the benefits of partial managed services,
having their fraud prevention and chargeback programmes fully managed by a recognised
Key responsibilities –
Fraud Management
enabling them to supplement their existing fraud and chargeback team with additional
•
Prioritising, reviewing and resolving
suspected fraudulent transactions
available for planned and unplanned events such as bad weather, company events and
•
Performing ongoing fraud analysis
to determine new fraud rules for
improving screening
•
Maintaining the overall risk model in
the fraud management platform
•
Accertify staffing at weekends and during holidays or peak seasons. Coverage is also
Providing regular comprehensive
operations and trend reports
Key responsibilities –
Chargeback Management
employee leave or sick days.
Our modern facility and corporate level platform provide secure operations
Accertify Managed Services leverages our PCI DSS level 1 and ISO 27001-certified
global infrastructure and powerful Interceptas ® data management platform for reliable,
scalable and secure global processing of all transactions.
Gaining the Accertify advantage with world-class services
Accertify lets you focus less on technology and more on your business results.
•
Quick cancellation enables
merchants to cancel and refund
unauthorised purchases quickly
•
Complete, timely and successful
chargeback re-presentment
•
Provide valuable feedback to refine
client’s fraud prevention
and chargeback programmes
•
Review and match chargeback
reports and transactions
•
Leverage chargeback data to
update client’s internal negative
database
•
Accertify ® Professional Services. We leverage decades of combined experience
across a full range of industries to maximise results and ROI for clients.
•
Accertify ® Managed Services. Accertify’s experienced fraud prevention and
chargeback experts achieve excellent results without the overhead.
•
Accertify ® Support Services. A highly trained global support team ensures that
issues are handled quickly, so that you can focus on your business and not the
underlying technology.
Accertify Inc., a wholly owned subsidiary of American Express, is a leading provider of fraud prevention, chargeback management and
payment gateway solutions to merchant customers spanning diverse industries worldwide. Accertify’s suite of products and services
help e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes and ultimately
increasing revenue. To complement these solutions, Accertify also offers its customers a best-of-breed portfolio of support, professional
and managed services that empower companies to focus on growing their business, rather than on the underlying technology of their
e-commerce systems. To learn more, visit www.accertify.com.
USA World Headquarters
1075 Hawthorn Drive
Itasca, Illinois 60143
Office: 630 735 4400
Toll Free: 855 539 3560
Fax: 800 231 4915
E-mail: [email protected]
Europe, Middle East, Africa
1st Floor Belgrave House
76 Buckingham Palace Rd.
London, SW1W 9AX UK
Office: +44 20 3684 7019
Toll Free (UK): 080 0917 1801
E-mail: [email protected]
Latin America
Ormeno & Associates
Av. Libertador 2442, 4 Piso
(1636) Olivos, Buenos Aires, Argentina
Phone: +54 11 4711 8963
[email protected]
Asia Pacific
12 Shelley Street - 9th Level
Sydney, NSW 2000
Toll Free: 1800 734 668
E-mail: [email protected]
Accertify partners with Ormeno & Associates
for all sales inquiries in the Latin American market.
The information in this document is provided for informational purposes only. Accertify, Inc. disclaims all warranties of accuracy, completeness,
timeliness and fitness for a particular purpose.
© 2012-2015 Accertify, Inc. All Rights Reserved.