photo
Harris
photoby
byJohn
Jen Bailey
FIRST
FT
TRACKS
March 24, 2016
HEADLINES
AMBASSADOR CLUB
HEADLINES
SIKIPEDIA TRIVIA
GREEN TRACKS
SIKIPEDIA TRIVIA
WHITE PAGES
SOCIAL SKILLS
WHITE PAGES
photo
photoby
byJames
Cobi Schondelmeier
Krumholz
photo by Maggie Liebowitz
SF
Safety First
PROTECT YOUR SKIN
With the rush of cool air and the majority of your skin covered, it is easy to underestimate the possibility of sunburn while skiing. However, the combination of
high altitude and the snow's pristine, reflective surface actually increases your risk
of sunburn. Additional complications arise from the cold, dry air, which can cause
windburn by stripping your skin of moisture. Preventive measures can help you to
avoid these problems entirely.
The best way to prevent both windburn and sunburn while skiing is not leaving
skin exposed to the elements. For additional protection, you should cover all exposed skin with sunscreen. Use a moisturizing sunscreen to prevent damage arising from both sunburn and windburn, and reapply regularly to avoid having your
sunscreen's benefits diminish during your time on the slopes.
50
Always
An Ambassador
Attention Jackson Hole Ambassadors:
You absolutely nailed it last week! We had one of our best guest satisfaction weeks of the year.
More than 50 inches of new snow probably helped. Maybe the JH Rendezvous concerts helped.
Maybe the blue bird weekend on top of the new snow helped. But what our customers are telling us is that Jackson Hole’s employees made their stay.
91.8
We collectively delivered our second best Net Promoter Score of the season:
. Well
ahead of our objective of 89, and in doing so raised our season to day score to 89.4! Every functional area on or off the mountain had superior scores. One more measured week to go and
what a good way to go into the home stretch! And our customers let us know it.
Customer Comments Highlights
- super positive experience. two great days with friends riding pow and getting some of the best terms of the season. had a friend get injured and the ski patrol staff (mike, Liz, steph) were amazing to our group and assisted to get our friend out of a very gnarly zone by the hoback area. thumbs up to them for how the handled the situation
- super positive experience. two great days with friends riding pow and getting some of the best terms of the season. had a friend get injured and the ski patrol staff (mike, Liz, steph) were amazing to our group and assisted to get our friend out of a very gnarly zone by the hoback area. thumbs up to them for how the handled the situation
- great service that lives up to its international reputation
- separation from the Utah and Colorado resort clusters gives this place a much more laid back feel with
out taking away great nightlife and restaurant options
- love the terrain. Love the scenery and views. Love the helpfulness of staff and locals
- Linda McInally is really friendly and helpful
- mike, steph and Liz were amazing. kept our situation chill, friendly and relaxed. major props to them
- your parking attendants are a good group of guys, really friendly
- couloir was great - Katie lions was the best server!
This is just a small sampling of the individual staff that knocks it out of the park every day.
Thank you for everything you do for Jackson Hole Mountain Resort!
SA
Shoutouts
and Announcements
Winter '15-'16
Insurance Reimbursement
**NEW** BCBSWY participants can call or stop into the local office to request to be added to the JHMR Seasonal Reimbursement list. Employees who have been on the list in years past MUST call or stop into the office
every year if they wish to be reimbursed.
BCBSWY: 1160 Alpine Lane Jackson, WY 83001 (next to Picas); 307.733.3909 **NEW**
JHMR has designed a program to reimburse employees who pay health insurance premiums out of pocket.
Eligible employees who have completed three or more consecutive full-time winter seasons will be reimbursed
depending on their years of service: 3-4 years, up to $125/month, 5-14 years, up to $150/month, 15+ years, up
to $175/month for the employee’s individual medical insurance premiums during their winter 2015-16 seasonal
employment.
***Reimbursement is taxed to be in compliance with the Affordable Care Act ***
To be eligible the employee must have at least 500 hours in the operating season and complete the season.
Completing the season is defined as terminating no earlier than 3 weeks prior to the end of the season with preapproval by the supervisor, unless the employee is terminated for lack of work.
Paperwork is due to HR & Safety no later than Friday, April 15th, 2016.
Save yourself some time and bring in all necessary documentation the first time. We need proof that you had
insurance, proof of what the premiums were for just you, and proof that you paid your premiums. Some examples of documents that will work:
• Bill stubs from your insurance company along with your check carbons from paying those bills.
• Bill stubs along with a printed screen from your online banking that shows deductions for the premiums.
• A letter from your insurance company that reflects which months you had coverage, the amount of your individual premium and confirmation that you are current on your payments. (Please have insurance company fax
to 307.739.6255 Attn: HR/Tyler)
Reimbursement will be given for partial months (ex: you work 4 days in April) pro-rated to the day as long as
we receive the proof of coverage and payment for that month.
If you have any questions please contact Tyler @ 307.739.2668 or [email protected].
SA
Shoutouts
and Announcements
Online Certificate in Ski Area Management - CSU Online
www.online.colostate.edu
Get the skills you need to succeed in all types of ski resort operations and management
roles with CSU's online ski area management graduate certificate.
This is an affordable and flexible online, 12 credit program that students can take while
working full-time at a ski area, wherever it is located. It is the only ski-area specific graduatelevel program within North America, with much of the content having been provided direct
from ski area managers and industry bodies, such as the NSAA.
JHMR is inviting and encouraging all employees to
participate in the End of Season Employee Survey. We want
your feedback! It is important that all employees complete the
survey as this helps JHMR enhance your employee experience
at the resort. Survey information is an important tool to help
JHMR be the Employer of Choice in Teton County!
For all employees who complete the survey, there will be a random drawing for
prizes. (details on how to enter the drawing will given at the end of the survey,
survey remains anonymous). The deadline to take the survey will be April 30th, 2016.
http://jhmres.grsurvey.com/
SA
Shoutouts
and Announcements
SKI WITH PEPI AT THE MANGY MOOSE
March 25, 2016
7:30PM - Midnight
Tickets - $100 (25% discount at the door for JHMR
employees starting at 5:30 pm. Must show JHMR ID)
Under 21 years until 10PM
Wrap up the Moutain's 50th Anniversary Celebration with a party to raise money for the PEPI
STIEGLER FUND.
Music, food, fun, prizes and surprises! MUSICAL
GUESTS: ROCKIN' TIROL FEATURING PETER
STEIGLER, POWDER CLAUSE
Don’t Want To Leave Jackson Hole? JHMR HAS JOB OPENINGS FOR THE SUMMER!
We offer fantastic benefits to our Summer Ambassadors, including:
• Bike Park, Tram, and Ropes Course Season Pass
• START Bus Pass
• Discounts on: Food & Beverage, Retail, Rentals (mountain bike, stand up paddleboard, etc.),
Paragliding, Mountain Sports School- Bike Park Guides, Daycare, Kid’s Camps, plus Grand Fishing
Adventures, and many more local discounts throughout town and the village
If you return for the Summer you may qualify for Dual Seasonal Status, with even more benefits including:
• Paid Time Off and Sick Time
• 401k Plan with a company match
• Health Insurance or Health Insurance Reimbursement
See Tyler for details (ext. 2668 or [email protected])
• Company provided Life Insurance
INTERESTED? COME BY HR & SAFETY OR GIVE US A CALL: 307-739-2728
SA
Shoutouts
and Announcements
JHMR Winter Openings
JHMR Summer Openings
Year Round
Jackson Hole Resort Lodging
Homeowner Relations Account Manager
Reservation Agent
Food & Beverage
Assistant Sous Chef
Barista/Cashier
Bartender
Busser
Cook 1
Cook 2
Cook 3
Cook 4/Prep
Cook: Pastry
Corbet’s Worker
Dishwasher
Food Runner
Host
Pastry Chef
Server
Steward
Vehicle Maintenance
Vehicle Mechanic (start date: June 1, 2016)
Lift Maintenance
Lift Mechanic
Winter Seasonal
Food & Beverage
Busser
Cashier
Cook 4/Prep Cook
Dishwasher
Group & Conference Services
Group Coordinator (Wedding/Catering Focus)
Mountain Sports School
Ski Instructor
Pioneer Instructor
Retail/Rental
Jackson Hole Sports, CPED Boot Fitter
JHMR Summer Openings
Bike Park Trail Crew
Laborer
Customer Care & Reservations
Reservationist
Jackson Hole Resort Lodging
Caretaker Housekeeper
Housekeeping Inspector
Housekeeping Supply Tech
Janitorial
Day Janitor (Female)
Day Janitor (Male)
Night Janitor
Lift Operations
Day Gondola Operator
Night Gondola Operator
Mountain Sports School
Activity Attendant
Childcare Attendant
Mountain Bike Guide
Ropes Course/Drop Tower Attendant
Summer Camp Counselor
Parking
Info Booth Attendant
Shuttle Driver
Retail/Rental
Wool & Whiskey- Retail Sales
Ticketing Services
Ticketing Agent
Ticketing Supervisor
SA
Shoutouts
and Announcements
SP
Behind
the Uniform
Name: Nelson Lee, Jr.
Department: JH Sports, Locker Room
Sign: Libra
Where are you from? Alexandria, La
How long have you worked for JHMR? 1 ski Season
Favorite thing about your job? Guest Interaction with Locker
Holders
Favorite run at JHMR? Crags or TeeWee
If you could spend a day experiencing another JHMR dept,
what would it be? Tram Operations or Administration
Most memorable moment at JHMR? St. Patty's Day 2016
What’s your favorite song right now? Brokedown Palace by The
Grateful Dead
Favorite outerwear brand? Any and all gear from Browse and
Buy
What did you eat for lunch yesterday? How was it? Cobb Salad
from Nick Wilson's...per usual,''twas on point
Name: Christina Molofsky
Department: F&B Rendezvous Lodge/Piste
Sign: Pisces
Where are you from? New Hampshire and Florida
How long have you worked for JHMR? Started in 2008. Took
off a year and half to work for a hotel, and came running back.
Favorite thing about your job? My staff, they’re amazing, and
keep me laughing and make work fun.
Favorite run at JHMR? Grizzly Glade
If you could spend a day experiencing another JHMR dept,
what would it be? Marketing.
Most memorable moment at JHMR? My first day, orientation in May of 2008. A small blizzard began during orientation. This was both exciting and frightening for a girl that just
moved here from FL. I remember thinking, “oh dear, I how
am I going to drive home over the pass in that?”.
What’s your favorite song right now? S.O.B Nathaniel Rateliff
Favorite outerwear brand? Arcteryx
What did you eat for lunch yesterday? How was it? Chicken
fingers….They were great, always reliable and available in the
chicken finger drawer in Rendezvous cafeteria.
This Week in Pictures
photo by Shellie Keegan
photo by Jess Egenberger
photo by Ned Wonson
photo by Louise Gignoux
photo by Maggie Liebowitz
AC
AMBASSADOR CLUB
CONGRATULATIONS TO THE
FEBRUARY '16 AMBASSADORS!
Congratulations to our new Ambassador Club members for February '16 in recognition of their
demonstration of and commitment to the Jackson Hole Mountain Resort’s values – Always an Ambassador,
Be Safe, Be Green, and Have Fun!
Jordan Powers- F&B Nick Wilson’s
Yain Sicobiche- F&B Nick Wilson’s
Taylor Jepson- F&B Café 6311
Kristi VanderZon- F&B General Store
Grace Cosgrove- F&B Couloir
Erik Heinemann- F&B Piste
Clayton Carlson- F&B Warehouse
Maria Victoria Pronotti- F&B Casper
David Johnson- Marketing
Yohana Poratti- Ticketing Services
Hank Brehm- MSS Sales
Willem Kamoen- Customer Care & Reservations
LeAnne Williams- JHRL Reservations
Gary Casaletta- JHRL Maintenance
John Verdon- Ski Patrol
Kevin Brazell- Ski Patrol
JJ Jaroch- Ski Patrol
Guido Bressan- Parking
Matt Fry- Park & Pipe
Ben Sliendrecht- Lift Operations
Shane Kelly- Lift Operations
Megan Lupica- Janitorial
Jamie Krupinski- Janitorial
Craig Forster- Mountain Sports School
Adam Glos- MSS Adaptive
Rachel Helmrichs- MSS Pioneers
Chris Leveroni- Mountain Sports School
Scott Mahood- Mountain Sports School
Bill Nay- Mountain Sports School
Katherine Johnson- TVS Rental
Will Pierce- JHS Retail
Katy Fox- Resort Store
JP Carey- JHS Junior
Connor Nolan- Hoback Rental
Mac Lloyd- Hoback Rental
Keeping up with
JHMR Benefits
Employee Assistance Program (EAP): Free, confidential counseling for
a wide variety of personal problems, issues, and concerns for employees
and their families.
www.apshelplink.com Company Code: EAPNOW
For an appointment call: 1-800-999-1077
24-Hour Crisis Line: 1-800-833-3031
Your favorite ski shops have gone on sale!
Hoback, TVS and JHS all have started to put items on sale and
remember as an employee you get an additional 10% off.
All skis are 20% off - one day of demo rental can be used as credit towards purchase of ski.
20% all insulated jackets at all locations.
20% OR and Oakley outerwear at Hoback.
20% off Bogner, Fire and Ice, Norrona and Toni Sailer outerwear at TVS.
20% off Kjus, Ortovox, Mountain Force Outerwear at JHS.
40% Kids outerwear at all locations. Get your little ones outfitted for next year!
Start your day off right with free transport to and
from work, $1.00 coffee (with your own mug), and
end your day with a $1.00 beverage at Nick Wilson's
Cowboy Café.
Teton Trivia
This season, First Tracks will include weekly JHMR
trivia. The first person to email the correct answer
to [email protected] will win a mountain
money card!
Q: Jackson Hole is a valley between which two mountain ranges?
A: Email your answer to [email protected]!
Last week's question: Which Wyoming city has the largest population?
Answer: Cheyenne, Wyoming
Postive Feedback
Check out these glowing guest reviews from our post-departure email survey.
Keep up the good work everyone!
All staff were very friendly from the hotel, to ski staff, stores and restaurants. Great weather, lots to
do. LOVED it.
We love the terrain, ski school, the town and the ambiance. We are looking forward to
coming again.
The varied terrain great. Our visit 30 inches of snow, as good as it gets. Personnel at ski shops
very helpful.
We love Jackson Hole. You spend your resources on the important things - like a great
staff, good food, and well managed lifts and runs.
The skiing, food, people etc are outstanding. We have had the same Mountain instructor, Ragan Jolly,
for the last few years and she, like so many folks we have met are just outstanding
It was awesome! Let's make ZBB an annual deal!
Jimmy Anderson is an excellent instructor. All staff members at the kids ranch were top notch.
The quality of the food in the restaurants was surprising good - keep it up. All the staff
was pleasant and helpful - keep hiring like you do today.
My ski instructor will was awesome and so is Nelson Lee from Alexandria, Louisiana !
Bob, the ski instructor was awesome. He took the time to answer any questions. My skiing skills
improved remarkably because I was able to relax and just focus on the skills he was teaching.
We chose it for my son to learn skiing well in real powder with real joy. We came for snow and wildlife, didnt
really plan to ski much. He doesnt enjoy competitive or aggressive environments or sports but he has amazing coordination and loves to slide and fly and be in winter. I grew up near Jasper and wanted it in his bones.
Though there were lots of wild, high energy instructors, he got two of the most grounded, kind fellow possible.
My son is now in love with downhill skiing, seems to have a gentle aptitude, and feels he now "has a sport."