Cisco WebEx Connect – Frequently Asked Questions
Contacts
Q: How do I add someone as a contact?
A: Begin typing the person's name in the field labeled "Search for people"
located below the Contacts tab. Click their name, and then click the link
"Add to Contact List".
Q: Why do I sometimes receive a "response pending" notification when I
attempt to add a contact?
A: The contact you're attempting to add has a setting enabled which prompts
for each contact request. You'll see "response pending" until they accept
your request. The contact may also deny your request.
Q: When searching for contacts, why do I sometimes see what appears to be
duplicates?
A: Connect looks at both your Outlook contacts and the Unisource global
address book. If you have someone in your personal contacts listing that is
also in the global address book, you may see them more than once.
Q: How can I move contacts between groups?
A: Use the drag and drop method. Click and hold the contact's name, drag to
the desired group, release the mouse button.
Q: Can I add a contact to more than one group?
A: Yes. Click the button "Add new contacts or groups" next to the "search for
people" field, find the contact, and then choose the additional group.
Q: What's the quickest way to locate a contact in my contacts list or within a
group?
A: Type their user name in the "search for people" field at the top of the
contacts listing.
Q: How do I change my font, sounds, etc.?
A: These settings are called preferences. From the menu bar, click File, then
Change Preferences. There are several tabs that allow these kinds of
changes. After making changes, click Apply, then OK.
WebEx Connect - FAQ
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Cisco WebEx Connect – Frequently Asked Questions
Features
Q: How long do instant messages remain in history?
A: We have noticed inconsistencies with this feature and have an open case
with Cisco to investigate further.
Q: When viewing a contact, there is a tab labeled Recent Email. Why don't I
see any e-mails there?
A:
We have noticed inconsistencies with this feature and have an open case
with Cisco to investigate further.
Q: Is there a spell check feature for instant messaging in Connect?
A: No.
Q: Can you print instant message history?
A: Not from the Connect application. You could, however, copy and paste
into Microsoft Word or some other document, then print.
Q: Can I see other people's calendar meetings or appointments in Connect?
A: No. Visibility for meetings/appointments is limited to the individual.
Q: If you lock your computer and step away, does your IM status change?
A: Not necessarily, it depends on the time limits you've set for Idle or Away.
Q: Can we connect with others outside the company?
A: Yes, Cisco WebEx Connect can be configured to communicate with users of
leading instant messaging providers such as AIM, IBM Lotus Sametime,
Microsoft Office Communicator Server (OCS), and XMPP-based IM
networks like GoogleTalk and Jabber.org.
Communication Q: What's the easiest way to communicate with a group?
A: There are two ways to do this. If you want to be able to communicate
back and forth, choose "Group Chat". If you only want to send an outgoing
message with no communication, choose "Send a Broadcast Message".
Both of these can be performed by right-clicking on the group name and
selecting the desired option.
Outlook
Q: How does "Presence" in Outlook work?
A: An individual's Presence status in Outlook matches their status in WebEx
Connect. For instance, if Connect shows a status of "In a Meeting",
Outlook will show the same status.
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Cisco WebEx Connect – Frequently Asked Questions
Q: Is there a need to input calendar meetings or appointments into WebEx
Connect?
A: No. WebEx Connect synchronizes with your Outlook calendar and
meetings/appointment are automatically pulled in.
Smart Phone &
Tablet Apps
Q: If I'm not in front of a computer all day, how can I stay connected via
instant messaging?
A:
WebEx Connect - FAQ
Google and Apple have apps for Android phones, iPhones and iPads. The
app is called Cisco Jabber IM and can be downloaded free.
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