MAKING
DIGITAL
The Connected Traveler:
How Digital is Transforming the Traveler Experience
Mindtree at a Glance
“We engineer meaningful
technology solutions to help
businesses and societies flourish.”
$600M
15,000
16
Annual Revenue
Mindtree Minds
Years of Consecutive Growth
2
The Connected Traveler
Syncing with
email
Price comparison
Destination
suggestion
Logistics
Trip story
board
Travel planning
iBeacons
Personalization
Alice is an avid traveler for both
business and leisure. Imagine the
seamless travel experience that an
airline can provide for a connected
traveler like Alice…
Dedicated
boarding time
Bio-metric
check in
Notifications
Pre-travel
In-flight
Augmented reality
enabled navigation
The possibilities are boundless!
Advanced
search
In-room
Technology
During travel
Social
Connect
Family/Friends
notification
Reward
Loyalty Points
Expense
Management
Review/
Feedback
Post-travel
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Travel planning
Social Connect
Price comparison
Travel suppliers drip information
about Alice’s destinations
through social feeds
Flight and hotel options based on
schedules, price and recommendation
based on history
Syncing with email
User Behavior Analysis
Alice’s Outlook is synced via the
airlines email plugin. Alice
triggers an airline search via
Outlook
Suggests feature videos on interesting
destination to help Alice plan her
vacation.- based on user behavior,
demographic & psychographic profile
Trip story board
Airline builds trip storyboard
based on Alice’s travel schedule
Pre-travel
Notifications
Gate navigation via iBeacons
Flight delay notifications and subsequent
rescheduling of cab and hotel-reservation
Coordinated proximity sensing devices synced
with itinerary to notify Alice about dining options
if she is early at the gate
Assigned boarding time
Biometric check-in
Alice is notified of the timewindow to check-in and board
Alice does a biometric check-in at the airline kiosk
& arrives at Express Security at scheduled time
Baggage scan
Alice does a quick bag scan from her
Mobile App. The bag tags are updated in
the mobile app which enable real time
tracking
During travel
Virtual reality storefront
Body sensors
Airline curates a special storefront of
local goods based on Alice’s search
and shopping history
Body sensors enable automatic
temperature adjustments
Pre-ordering
In-room technology
GoPro and mobile hotspot preordered by Alice is available for
pickup at the gate
Mobile technology allows Alice to check into
her hotel room with customized
entertainment and room management
Personalization
Paperless travel
Personalized cuisine and in-flight
entertainment for Alice
Electronic signatures for checkins, avoiding physical paperwork
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Post-travel
Notifications
Reward points
Airline notifies cab service and
hotel of Alice’s estimated time of
arrival
Notification of reward points
earned for the trip and purchases
Expense Management
Notification via wearables
Final expense report for the trip
created by the airline
Smart-phone enabled navigation
to locate the cab/ rental car
Feedback
Family/Friends Notification
App asks for trip feedback
Notifications about boarding,
cab, hotel sent to designated
family /friend
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The Connected Traveler: The Possibilities are Boundless
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MAKING
DIGITAL
Thank You