PRODUCT DESCRIPTION
®
Intergraph
Mobile Alert
Crowdsourcing to Optimize
Public Works, Utilities, and Local Governments
Intergraph® Mobile Alert
Intergraph® Mobile Alert
Crowdsourcing to collect data about city infrastructure is quickly growing in popularity. Engaging citizens
to report issues helps resource-thin public works agencies by providing them with an added source of
actionable information. While cities benefit from enlisting the masses to help define and pinpoint issues,
citizens gain an avenue to contribute to their community at large.
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Intergraph Mobile Alert is a cloud-based service that provides crowd-sourced incident information to
subscribing organizations, such as local governments or utilities. It is available to citizens as a free iOS or
Android™ app that allows them to report issues as they are encountered. Subscribing organizations
receive the crowdsourced information by e-mail and access the reports through a web portal and Open
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Geospatial Consortium (OGC )-compliant web services.
Key Features
Community Empowerment
Intergraph Mobile Alert provides citizens with a simple means to communicate with public officials.
Citizens can report issues that concern them, such as graffiti, illegal trash dumping, potholes, and broken
street lights or signs. Community members can download the app for free and anonymously submit
incident details. The app enables individuals to take a photo of an incident, provide the location, and
enter an optional comment. Citizens benefit by being actively involved in improving the quality of life in
their communities.
Cost-reduction for Public Works and Utilities
Intergraph Mobile Alert enables local governments to increase their reach and response to issues that
require their attention without spending more on personnel or hardware. Reports submitted by watchful
citizens are received by an Intergraph cloud service and then directed to appropriate personnel in the
subscribing organization. Intergraph provides the total solution, including the cloud hosting
environment, processing logic, and the downloadable application. All installation, software upgrades,
support, and maintenance of the system is done by Intergraph, removing any IT strain on organizations.
Proven Technology
At its global launch, Intergraph Mobile Alert already had more than 75 local governments worldwide
subscribing to the hosted system for accessing crowdsourced issue reports. It has been downloaded
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by more than 30,000 people worldwide and was recently ranked #1 on the Danish iTunes store for
utility apps.
Additional Functionality
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Incidents are stored as geospatial data in cloud-hosted service
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Portal with user/password login for subscribing organization gives you access to
reported incidents
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Portal provides both list and map view of incidents
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Incidents can be reviewed individually, with category, location information, and photo shown
for each
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Authorized users can update incident status
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Contact information gives you quick access to help desk support
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Intergraph® Mobile Alert
Feature
Essentials
Advantage
Professional
Citizen’s Client Application
Anonymous reporting of issues or incidents within a community by
citizens of the community
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Free iOS version downloadable from Apple iTunes app store
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Free Android™ version downloadable from Google Play app store
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Device’s camera is automatically engaged for taking photo of incident
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Device’s GPS is used to locate (longitude, latitude) incident
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Where GPS signal is limited, Bing Maps can be used by citizen to
properly locate incident
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Graphical interface (wheel) of twelve stock incident categories
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Citizen can provide optional comment about reported incident
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All system configuration, support, and maintenance is performed by
Intergraph for each subscribing organization
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E-mail routed to appropriate personnel of subscribing organization
based on incident category
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Unlimited e-mail addresses for incident reporting
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E-mail includes latitude, longitude coordinate location of incident
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E-mail includes accuracy of device’s GPS
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E-mail includes URL to incident photo
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Intergraph Cloud-Hosted Customer Platform and Dashboard 
E-mail includes nearest address of incident
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E-mail includes URL that pinpoints the location of incident using
Bing Maps
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Web browser portal access (username/password) to all incidents
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WFS (OGC service) access to retrieve incidents as GIS features for
further geoprocessing
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Portal access provides both a list view and a map view of all incidents.
Map view is enabled using Bing Maps
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Intergraph® Mobile Alert
Feature
Essentials
Advantage
Professional
Portal access provides category, address, reported date and time, and
accuracy information of each incident
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Portal access to photo and map view of neighborhood of incident
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Portal access can be used to specify the status of each incident
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Portal access can be used to delete any incident
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Intergraph Provided Help Desk Services
Help Desk available to customers globally (24x7x365)
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Help Desk available during subscribing authorities’ normal
business hours
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Help Desk accessible via phone
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Help Desk accessible via e-mail
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Help Desk accessible via web form (web browser portal)
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Onboarding and testing assistance of new customers
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Continuous monitoring, maintenance, and updating of hosted
back-end systems
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Intergraph is the leading global provider of engineering and
geospatial software that enables customers to visualize complex
data. Businesses and governments in more than 60 countries
rely on Intergraph’s industry-specific software to organize vast
amounts of data to make processes and infrastructure better,
safer and smarter. The company’s software and services
empower customers to build and operate more efficient plants
and ships, create intelligent maps, and protect critical
infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power,
& Marine (PP&M) and Security, Government, & Infrastructure
(SG&I). Intergraph PP&M provides enterprise engineering
software for the design, construction, operation and data
management of plants, ships, and offshore facilities. Intergraph
SG&I provides geospatially powered solutions including ERDAS
technologies to the public safety and security, defense and
intelligence, government, transportation, photogrammetry, and
utilities and communications industries. Intergraph Government
Solutions (IGS) is an independent subsidiary for SG&I’s U.S.
federal and classified business.
Intergraph is a part of Hexagon (Nordic exchange: HEXA B; www.
hexagon.com), a leading global provider of design, measurement
and visualisation technologies that enable customers to design,
measure and position objects, and process and present data.
For more information, visit geospatial.intergraph.com and
www.hexagon.com.
©2013 Intergraph Corporation. All rights reserved. Intergraph is part of Hexagon. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation or its subsidiaries in the United
States and in other countries. Microsoft is a trademark of Microsoft Corporation. Other products and brand names are trademarks of their respective owners. GEO-US-0192B-ENG 9/13
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