10 times better in 10 years
Building world-class
metrics team
at Ericsson
Wilhelm Meding
Principal Measurement Program Leader
Team Leader
10 times better in 10 years
how?
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 2 (13)
Planning & Developing
Standardization
› Metrology – measurement theory
– Sound scientific foundation
› Measurement Information
Model
– Generic code
› New concepts established
in the organization
– Stakeholder
– Information Need
– Indicator
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 3 (13)
Planning & Developing
Metrics Team
› Roles
–
–
–
–
–
–
Measurement Sponsor
Team Leader
Designer
Measurement Analyst
Measurement Librarian
Database administrator (DBA)
› Vision/mission/strategy plan
› Network
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 4 (13)
Planning & Developing
Continuous delivery & deployment
› Standards, team, infrastructure  continuous deliveries
› Adaptation of Lean and Agile best practices
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 5 (13)
Execution & Maintenance
Automation & self healing
› Solid and reliable infrastructure
› Fully automation of
– Exports from source systems
– Updates of measurement systems
– Distribution of information products
› Simplified & automated maintenance
– Including self-healing
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 6 (13)
Execution & Maintenance
Monitoring
› Simple monitoring
› Pin-pointing of errors
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 7 (13)
Execution & Maintenance
dissemination
› Metrics portal
› Metrics cloud
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 8 (13)
Quality
Information Quality
› Trust in measurement results
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 9 (13)
Quality
Quality in use*
› Effectiveness
› Efficiency
› Satisfaction
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–
–
–
Usefulness
Trust
Pleasure
Comfort
› Freedom from risk
– Economic risk mitigation
– Health and safety risk mitigation
– Environment risk mitigation
› Context coverage
– Context completeness
– Flexibility
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 10 (13)
* ISO/IEC 25010:2011
Research
› On site research
– Researchers and engineers working together
› Results that are easy to use
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 11 (13)
10 times better in 10 years
Success factors
› Planning & Developing
– Management commitment
– Standards
› Execution & Maintenance
– Automation
– Self healing
Getting 10 times better | © Ericsson AB 2015 | 2015-03-09 | Page 12 (13)
› Quality
– Automated
Information Quality
› Research
– Working together
– Addressing actual
organizational challenges