FOI 04604
Date received:
9th January 2017
Date response due:
6th February 2017
Date response provided:
10th February 2017
Your request and our response
1. Do you currently have an IT service desk in place? - Yes
2. What software tool is in place? - Hornbill
3. What is the cost for this service charged by the provider (including any
maintenance fees) £3,444.69
4. When is the contract due to be reviewed? – No review date set.
5. Who is the contact responsible for your IT Service Desk Software – Alan Keates