SQUARE DEAL APPLICATION FORM
YOUR BUSINESS BUSINESS DETAILS A Type of business (please highlight) Limited company Partnership PLC Sole Owner Business name Telephone No. Mobile No. Email address Owner/s of business Address of business Nature of your business How long has your business been trading in the city of Portsmouth? B LIMITED COMPANY Registered office address of your business Limited Company number Company Secretary Name/s of managing director/s YOUR ADVERTISING C Where do you advertise? Do you have a website? YES/NO Website Address Do you sell products/services via your website? Do you have in­store offers? Who is responsible for checking your advertising to ensure that it is correct and not misleading? YES/NO YES/NO D E YOUR PRICING Do your advertised prices include VAT? Briefly explain your price checking procedure. YES/NO WEIGHTS AND MEASURES EQUIPMENT Does your business have weights and measures equipment? Indicate type/s of equipment YES/NO How do you ensure that equipment is correct?
F AGE RESTRICTED PRODUCTS Do you sell age­restricted products? Indicate type of products How do you ensure that your business complies with the legal requirements regarding the sale of age­restricted products? G METHODS OF PAYMENT Types of payment accepted by your business YES/NO Do you make a charge to customers who wish to pay by cheque, debit card or credit card? Do you have a minimum payment before a customer can pay by cheque, debit card or credit card? How are your customers made aware of these conditions. YES/NO YES/NO GUARANTEES AND WARRANTIES H I Do you give your customers additional guarantees and warranties with their YES*/NO purchase? *Please ensure that a copy is available for inspection during our visit QUOTES AND ESTIMATES A) Do you give verbal estimates? YES/NO B) Do you give written estimates? YES*/NO C) Do you give written quotes? YES*/NO *Please ensure that a copy is available for inspection during our visit J K INVOICES AND RECEIPTS Do you issue invoices or receipts? YES*/NO *Please ensure that an example is available for inspection during our visit CREDIT Do you provide credit facilities to your customers? Credit Licence Number Credit Licence Trading Names YES/NO Category/s of licence TRADE ASSOCIATION / RELEVANT APPROVALS L Please state membership of any trade associations.
Please state your companies’ relevant approvals. YOUR EMPLOYESS How many employees do you have? M Full Time: Part Time: Trainees: CUSTOMER CARE N Do you have a written customer care policy? Yes Please ensure that a copy is available for inspection during our visit Please briefly describe your customer care ethos. NO Please describe any training that your employees receive with regard to customer service. How do you ensure that all of your customers are dealt with in accordance with your customer care policy?
CODE OF CONDUCT Please briefly describe the code of conduct that your employees are expected to adhere to? How are your employees made aware of the code of conduct? How will you ensure that your employees are aware of the SQUARE DEAL scheme and their obligations under it? COMPLAINTS P PROCEDURE Do you have a written customer complaints procedure? YES Please ensure that a copy is available for inspection during our visit Please briefly describe how and by who the complaint is dealt with NO RECORDS Please describe how complaints are recorded and monitored Q Please describe the procedure for rectifying reoccurring issues
R CONTACT Who will be your nominated consumer complaints contact? Complaint contacts telephone number THE LAW THE LAW RELATING TO YOUR BUSINESS Briefly describe how you monitor the changes in the law that affect your business. How do you introduce changes in the law and other relevant issues to your employees to ensure that your business operates within the law. Have you undertaken a CRB Check YES/NO Please describe any training that you or your employees receive with regard to the law relating to your business. YES/NO
Completed application form and membership fee should be sent to: Portsmouth Square Deal, 32 Almond Close, Bedhampton, Havant, Hants. PO9 3LP. Square Deal Membership costs £50.00 + VAT £8.75 a year (£58.75), cheques should be made payable to TLM Enterprises Limited. SQ UA AR RE E D DE EA AL L C CO ON NT TR RA AC CT T S QU We commit fully to the spirit of Fair Trading. We will comply with the terms of the scheme together with the spirit and letter of the Law. We will provide updating mechanisms for our people on Consumer related issues. We will not mislead or deceive or engage in conduct, which leads people to hold false beliefs or draw wrong conclusions. We will not make false representations or claim that goods or services; are of particular standard or quality when they are not, have uses or benefits they don't have or, have the endorsement of a person or organisation when they do not. We will not offer prizes or gifts unless we intend to supply them as offered, accept payment for goods or services if we intend to supply something materially different or, make false or misleading statements about the origin of goods or services. We will deal with our customers fairly, courteously and in accordance with good practice. We will not engage in coercion, harassment, or conduct that is unfair or unreasonable or which results from us taking advantage of our position as stronger party to a transaction, where there is no real opportunity for the customer to exercise a choice, where we knew or ought to know that the consumer did not understand the transaction, where the sales techniques, by their very nature, produce a disadvantage to the consumer or, where a contract is one­sided. We understand that relevant details will be made available to the public and published on WWW.PORTSMOUTHSQUAREDEAL.CO.UK should we be ejected from the scheme for a breach of the terms and conditions, details of our trading name, location and the course of conduct resulting in expulsion, amongst other things may be made public. We will comply with the Sale of Goods Act 1979 ensuring that our goods are of satisfactory quality, fit for the purpose for which they are sold, and match the description given to them. We will comply with the Sale and Supply of Goods and Services Act 1982 ensuring that our services will be provided with reasonable care and skill, and the materials used are of satisfactory quality and fit for the purpose for which they are used. NAME…………………….. SIGNED ……………………… TELEPHONE……………. DATE ………………………