English Readers
English for Life
Writing (B2+ Upper Intermediate)
Unit 1: Writing emails
SUMMARY
You can use this summary to guide the learning objectives
and target setting for your class.
Can-do statements:
By the end of this unit, students will be able to say:
• I can understand the difference between formal, semiformal and informal emails.
• I can adjust my writing style according to the situation.
• I can use phrasal verbs appropriately.
Skill focus
Writing informal emails:
Part A 1 4 , Part B 3 , Get writing 1 3
Writing semi-formal emails:
Part B 1 2 , Get writing 2
Writing formal emails:
Part A 3 , Part B 2 3
Vocabulary
Formal email phrases: I would be grateful if ..., I am
writing to enquire about ..., I am writing on behalf of
..., Please do not hesitate to contact me if you have any
further questions, With regard to ..., I wonder if you
could ..., I trust this finds you well, Please accept my
apologies. I look forward to hearing from you
Informal email phrases: I’m off to ..., dead handy, fancy
...? awesome, bang in the middle of ..., check out, do
up, be put out
Usage
Phrasal verbs for informality
CLASSROOM EXTENSION IDEAS
You can use some or all of these ideas to check and enhance
your students’ understanding as they work their way
through Unit 1 of Writing B2+ Upper Intermediate in class.
Using Getting started
1. Ask students to discuss the questions in pairs. Get one or
two volunteers to tell the class about their partner.
2. Before the class, copy the photocopiable sheet Email
samples. You will need just one copy for each group of six
students. Cut out the email samples along the dotted lines.
© HarperCollins Publishers Ltd 2014. This page is photocopiable.
In class, write the following questions on the board:
a. Is the email addressed to you personally, or is it a
circular?
b. What is the email about?
c. Is it formal or informal?
d. Does it require a response?
Put students into groups of six. Hand out one email from
the photocopiable sheet to each student and tell them they
have 30 seconds to skim the email. Then they must turn
the email upside down and note down the answers to the
questions on the board. Give them two or three minutes
to do this. Then tell them to repeat the activity with the
other five emails. Allow students to share their ideas with
their group before feeding back ideas as a whole class. Ask
students how carefully they would read each email.
(Answers: 1 circular, an anniversary celebration, semi-formal,
response optional 2 personal, visit from sister, informal,
response required 3 personal, a job offer, formal, response
required 4 circular (spam), formal, no response required
5 personal, renewal of club membership, informal, no
response required 6 personal, re-send document and arrange
a lift, informal, response required)
Using Looking closely
1. Ask students to complete Exercise 1. Remind them to
look at the salutations and endings of the emails to
gauge how well the writers and recipients know each
other.
2. While reading, ask students to make notes on what they
learn about the people / places mentioned in each email.
(Answers: 1 Marta: friend of Katie, interested in visiting
Spain; Katie: lives in Spain, will be visiting London for 6
weeks; Katie’s flat: in the middle of town, convenient,
recently done up; Barcelona: good public transport
2 Sara: lives in Edinburgh, interested in visiting
Amsterdam, interested in art; Rik: lives in Amsterdam;
interested in visiting Edinburgh; has a pet dog; Rik’s
flat: walking distance from shops and cafes; tram stop
outside; in need of refurbishment; The Jordaan: beautiful
part of Amsterdam)
3. Brainstorm some features of formal, informal and semiformal emails. Then compare students’ ideas with the
information in the Language note on page 9.
English Readers
English for Life
Writing (B2+ Upper Intermediate)
Using Language focus
1. Ask students to complete Exercise 1. Take a class vote on
whether the emails are formal, informal, or something in
between. Discuss the words and phrases your students
underline as a class.
2. Tell students to take three pages in their vocabulary
books, and label them Formal emails, Informal emails and
Semi-formal emails. Ask students to find phrases from the
sample emails and write them on the appropriate page in
their books. They can refer to Appendix 1 on page 88.
3. Complete Exercise 2. Ask students to write their own
example sentences using the informal phrases. Discuss
some ideas as a class.
4. Complete Exercise 3. Students can compare their
sentences with a partner. For each one, ask them to
check that their sentences are grammatically accurate
and mean the same as the original sentence.
5. Tell students to act out a telephone conversation
between Marta and Katie in which Katie invites Marta to
stay at her flat. Before doing so, they should pick out at
least five words or phrases from Katie’s email to use in
the conversation. They can then alter and personalize the
dialogue to make it true for them.
6. Complete Exercise 4 and check answers. Then students
can act out a semi-formal telephone conversation in the
same way as the one in Step 5.
7. As homework, students can either rewrite Marta’s email
in a more formal tone or rewrite Rik’s email in a less
formal tone. They should use phrases from the unit.
Using the Language note
1. Keep a record of phrasal verbs that the class encounter.
Students should write them on slips of paper with the
meaning or a formal equivalent on the reverse side.
These can be kept in a box in the classroom. When you
have a few spare minutes at the end of a lesson, you can
use these for quick pairwork activities, such as:
• One student reads the meaning / formal equivalent,
the other tries to remember the phrasal verb.
• Students take turns to take a slip of paper and make a
sentence using the phrasal verb.
• Students test each other with ‘multiple choice’
questions, e.g.
Student A: Which phrasal verb means refurbish: do
up, do out or do away?
Student B: Do up
• Students take five slips of paper from the box and
use the phrasal verbs to create gapfill exercises to test
their partner.
2. You can use the photocopiable sheet Phrasal verbs in
informal emails at this point. Before class, cut out all the
© HarperCollins Publishers Ltd 2014. This page is photocopiable.
sentences and pairs of phrasal verbs so that they are
on separate slips of paper. In pairs, students match the
sentences with the pairs of phrasal verbs. Then students
take half of the sentences. They rewrite them, putting
some phrasal verbs in the right place, and some in the
wrong place. Students show their sentences to their
partner, who says if the sentence is correct or not, and
corrects it if necessary.
Using Looking closely
1. Complete Exercise 1. Then brainstorm other types of
emails when a formal tone might be appropriate.
(Suggested answer: business email or other official
correspondence)
2. Use this comprehension exercise to check understanding
of the email. Ask students to list what they learn in the
email about Dr Martin (Answer: Will deliver lectures and
workshops at a summer school in July, is an expert in his /
her subject) and Professor Cheng Li. (Answer: Works at a
university, is Dr Martin’s contact in case he needs further
information)
Using Language focus
1. Complete Exercise 1. Tell students to add these phrases
to the pages they made in their vocabulary notebook.
2. Refer students to Appendix 1 on page 88. Tell them to
find any other phrases which have the same function as
the extracts in Exercise 1.
3. Students complete Exercise 2.
4. Discuss students’ answers for Exercise 2. Then ask
students to rewrite Professor Cheng Li’s email as an
informal or semi-formal email as homework. Read out
the Useful tips on page 11 and encourage students to
incorporate these ideas into their email.
5. Complete Exercise 3. You could play the following game.
Put students into groups of four. Each student takes one
question and copies it onto a slip of paper. They then
write the answer on the back. Monitor to check that all
students have the correct answers. Each student then
tests the other students in their group by showing them
the question, and checking they give the correct answer.
6. Write keywords from the email and Exercises 1–3 on
slips of paper, for example: further, wonder, regard,
hesitate, grateful, enquire, behalf, delighted. A number
of activities can be done with these:
• Students take turns to take a slip of paper. They must
make a sentence using this word.
• Students take a slip of paper and keep it secret. They
say a sentence (or read one from the book), leaving
out the word on their slip of paper. Their partner must
try to guess the missing word.
English Readers
English for Life
Writing (B2+ Upper Intermediate)
Using Get writing
Optional extension work
1. Before starting these exercises, encourage students to
look back over the unit, the phrases they have written in
their vocabulary books and the Useful tips box for ideas
on how best to write an informal email.
This activity uses all four skills:
1. Put students into pairs. Students take turns to interview
each other about their homes and neighbourhoods. In
particular, they should pay attention to what facilities are
available for guests. They should make notes on their
partner’s answers.
2. Allow students to complete Exercise 1 alone. Set a time
limit. After this, students can compare their emails,
sentence-by-sentence in small groups. Whose email
sounds most informal? Tell students to collate their ideas
to create one informal email. Encourage them to peercheck for accuracy.
3. There are a number of ways you can carry out Exercises 2
and 3:
• Put students into small groups. Tell students to write
the first sentence of the email. Then they should pass
their paper on to the next student who reads the first
student’s sentence, corrects it if necessary and adds
another sentence. They continue until the email is
complete.
• Ask two students to work together to write an email,
peer-checking for accuracy and appropriate tone.
• Set one or both exercises as a timed test.
• Write a very brief, inaccurate email with an
inappropriate tone yourself. Tell students to use your
email as a base and improve it.
© HarperCollins Publishers Ltd 2014. This page is photocopiable.
2. Students then write an email on their partner’s behalf,
inviting someone to stay. They should include details
taken from their notes.
3. Partners exchange notes and check that the information
in them is accurate.
Using Next steps
If students do not have any emails in English, use the
photocopiable sheet Email samples. Ask students to scan
the emails for useful phrases to add to their vocabulary
books. You can bring in your own emails too, if you have
some you don’t mind sharing.
English Readers
English for Life
Writing (B2+ Upper Intermediate)
PHOTOCOPIABLES
Email samples
1
Dear Cardiff Geology graduates,
2
Hey Kathy,
We hope you will be able to join us for the
100 Years of Geology@Cardiff
Anniversary Celebrations
21-22 July
How are you doing?
WE ARE NOW OPEN FOR BOOKINGS.
A booking form and an updated programme for the weekend
are attached to this email. Timings of the different events are
subject to final confirmation, but we don’t expect them to
change.
Well guess what!!!! I’m doing a show in Bristol on St Patrick’s
weekend - Saturday 15th March – that’s the weekend we were
gonna meet up anyway!!!!! So do you wanna come? It should
be a great show with lots of dancing and Irish music, and is
perfect for kids too. If we’re lucky, I might be able to get some
free tickets. We could invite Mum and Dad too, if you’re happy
to have them staying at your place. What do you say?
With best wishes from the Geology staff
Really hope you can come!!!!
Lots of love
Jess xxxxx
3
Dear Ms Harper,
4
Dear friend,
Thank you very much for coming in to our offices a few days
ago to attend a job interview. We are pleased to tell you that
we would like to offer you the job.
I know that this mail will come to you as a surprise. I am the
bill and exchange manager at the National Bank.
A customer died along with his next of kin in an air crash three
years ago and since then, his estate, a sum of
$22.5 million, has lain dormant in our bank. We want to release
the money to you as the nearest person to our deceased
customer and we need your urgent assistance in transferring
the sum immediately to your account.
We look forward to seeing you in July!
We understand that you need to give your company one
month’s notice, so, with this in mind, can I suggest a start date
of 5th April?
If you would like to accept the job, we’d appreciate it if you
could sign the contract attached to this email and return it
within the next seven working days.
Thank you once again, and we look forward to you joining us at
Pebbles Inc.
Best regards,
Joanne Morton
Human Resources
Upon receipt of your full bank details including sort code,
account number and PIN, I will release 40% of the above
mentioned sum.
Looking forward to your reply,
Mr J Martin
5
Hi,
6
Hey Jack,
Thanks for renewing your membership to the Adventure Sports
Club. I have added you to our e-mail distribution list so we can
keep you updated with details of upcoming events.
Alternatively you can click on the ‘Events List’ on the club
website homepage to see what’s coming up.
Can you send the Quality Control doc to me again? I seem to
have deleted it from my inbox.
This is a non-profit club and is entirely run by volunteers, so
what you get out very much depends on what you put in. To
get the most out of the club, come along to meetings, express
what you want to do and take part! The events list tends to be
based on what members at the meetings want to do, so if you
want to do anything in particular, make sure you come along.
If you have any questions please email me. Otherwise I look
forward to seeing you at an event soon.
Kindest Regards,
Neil
© HarperCollins Publishers Ltd 2014. This page is photocopiable.
On another note, do you think you could give me a lift to the
station after work today and tomorrow? My car’s at the
garage. There’s a train at 5.20, but I’ll never make it if I walk
and the next one isn’t for nearly an hour after that. Would
really appreciate it mate!
Al
English Readers
English for Life
Writing (B2+ Upper Intermediate)
PHOTOCOPIABLES
Phrasal verbs in informal emails
Rewrite the extracts from emails in a more informal way. Use the phrasal verbs in bold.
1. I’m afraid I haven’t been able to complete the report you requested because I’ve had a number of other tasks to complete.
get round to / tied up
2. I have noticed a few problems with your quality control report. Please would you come to my office at your earliest convenience so
that I can review the correct procedure with you.
drop by / go over
3. To be considered for the post, please submit your application form before 14th April, otherwise your application will automatically be
rejected.
send in / turn down
4. I’m sorry to disappoint you, but I won’t be able to assist you in your project after all.
let down / help out
5. Our supplies of photocopier ink are low. Could you order some more please? Try different stores for the lowest prices.
run out of / shop around
6. At the meeting, Pam mentioned that the heating problem still hasn’t been resolved.
point out / sort out
7. The management have investigated the possibility of you moving from Human Resources to Finance, but due to staff shortages, we
require you to remain in your current position for the time being.
look into / stick to
8. James isn’t available to assemble the equipment for the presentation. Would you be able to assemble it for us?
set up / put together
© HarperCollins Publishers Ltd 2014. This page is photocopiable.
English Readers
English for Life
Writing (B2+ Upper Intermediate)
PHOTOCOPIABLES
Phrasal verbs in informal emails – Suggested answers
1. Sorry, I haven’t got round to finishing off the report you asked for, because I’ve been a bit tied up.
2. There are a few problems with your quality control report. Can you drop by some time, and I’ll go over the correct procedure with you?
3. If you want to apply for the job, you need to send in your application form before 14th April, otherwise you’ll automatically be
turned down.
4. I’m sorry to let you down, but I can’t help you out with your project after all.
5. We’re running out of photocopier ink. Can you order some more please? Shop around for the lowest prices.
6. At the meeting, Pam pointed out that the heating problem still hasn’t been sorted out.
7. We looked into the possibility of you moving from Human Resources to Finance, but we’re short of staff at the moment, so could you
stick to your current position for the time being?
8. James isn’t free to set up the equipment for the presentation. Can you put it together for us please?
© HarperCollins Publishers Ltd 2014. This page is photocopiable.