FREQUENTLY ASKED QUESTIONS
AA LIFE PROTECTOR
AA LIFE PROTECTOR PLUS
Underwritten by Tokio Marine Life Insurance Singapore Ltd. (TMLS)
General
Q1.
A1.
Who is eligible for cover under TMLS’ AA Life Protector / AA Life Protector Plus?
Members of Automobile Association of Singapore (AA member), their spouse and children
who meet the eligibility criteria are eligible for cover under the AA Life Protector and AA
Life Protector Plus which are underwritten and issued by TMLS for their life insurance
protection. Optional hospital cash benefit is available with the purchase of AA Life
Protector / AA Life Protector Plus.
Q2.
Can my spouse and I (both AA members) sign up a plan each and cover each other as
spouse?
Yes, you can do so. However, the total sum assured for an individual adult life should not
exceed S$300,000.
A2.
Q3.
A3.
If I wish to sign up for TMLS’ AA Life Protector / AA Life Protector Plus for my spouse
and children, is it compulsory for them (if applicable) to be an AA member?
No, it is only compulsory for you to be an AA member. You will need to be insured under AA
Life Protector or AA Life Protector Plus before your spouse and children can be insured
under the plan.
Product Coverage
Q1.
A1.
What do TMLS’ AA Life Protector and AA Life Protector Plus cover?
TMLS’ AA Life Protector and AA Life Protector Plus provide the following benefits:
Core Benefits
Death Benefit
Terminal Illness
Total and
Permanent
Disability (TPD)
Critical Illnesses
Benefit
Optional Benefit
Hospital Cash
Benefit
Q2.
A2.
AA Life Protector
AA Life Protector Plus
Full sum assured is payable upon death due to all causes except
suicide or attempted suicide while sane or insane within 12 months
from the commencement date or reinstatement date of the
Insured’s cover, whichever is later.
Full sum assured is payable
upon diagnosis of a Terminal
This benefit is covered under 37
Illness, which is likely to result Critical Illnesses.
in death within 12 months.
Full sum assured is payable upon TPD before age 65 due to all
causes except suicide or attempted suicide or self-inflicted injury
while sane or insane within 12 months from the commencement
date or reinstatement date of the Insured’s cover, whichever is
later.
Full sum assured* payment upon
diagnosis of one of the 37 critical
illnesses (*Not applicable for
Angioplasty & other invasive
Not Applicable
treatment for Coronary Artery
with payment capped at 10% of
the sum assured subject to a
S$25,000 maximum sum payable.)
AA Life Protector
AA Life Protector Plus
Daily cash payment for each day of hospitalisation in Singapore up
to a maximum of 120 days per confinement.
How do I apply for cover under the TMLS’ AA Life Protector and AA Life Protector Plus
policy?
To apply for cover, you must have an existing membership with the Automobile Association
of Singapore at the point of renewal. The purchase of insurance coverage for spouse and
child Insured is dependent on the validity of your AA membership.
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Q3.
A3.
What is the quantum of sum assured for me, my spouse and children under AA Life
Protector and AA Life Protector Plus with TMLS?
The maximum sum assured allowed for you, your spouse and children under AA Life
Protector and AA Life Protector Plus is shown in the following table:
Sum Assured
Limits
For Each Life
Insured1
Member / Spouse (S$)
10,000
50,000
100,000
150,000
200,000
250,000
300,000
Child (S$)
10,000
50,000
100,000
100,000
100,000
100,000
100,000
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The maximum aggregate sum assured of an Insured across all AA Group Term Plans (AA Life
Protector and AA Life Protector Plus) must not be more than S$300,000 each for yourself
and your spouse and S$100,000 for your child.
Q4.
A4.
Will I still be covered under TMLS’ AA Life Protector and AA Life Protector Plus if I were
to change jobs or am in between jobs?
Yes. AA Life Protector and AA Life Protector Plus are exclusively for AA members. The cover
will not lapse because you change jobs or are in between jobs unless such change affects
the validity of your AA membership.
Q5. If I die overseas, will I be covered?
A5. Yes, you will be covered as AA Life Protector and AA Life Protector Plus offer 24-hour
worldwide insurance cover.
Q6. What are the general exclusions for AA Life Protector and AA Life Protector Plus?
A6. There are certain conditions whereby the benefits under the plans will not be payable. You
may refer to the Master Policy Contract for the precise terms, conditions and exclusions of
the plans. The Master Policy Contract will be held by the Automobile Association of
Singapore.
Application and Procedure
Q1.
A1.
What should I do if I decide to sign up for the AA Life Protector or AA Life Protector Plus
under TMLS for myself and/or my spouse and children if I am currently a member of
Automobile Association of Singapore?
You should complete and sign the enclosed Application Form and the Payment Form.
Return the attached Forms to TMLS.
Q2.
A2.
Where should I send my Application Form and Payment Form to?
The Application Form and Payment Form are to be mailed or submitted to:
Tokio Marine Life Insurance Singapore Ltd.
20 McCallum Street #05-01
Tokio Marine Centre
Singapore 069046
Attn: Group Insurance Department
Q3.
A3.
Am I required to go for a medical checkup to apply for AA Life Protector and AA Life
Protector Plus with TMLS?
No, you are generally not required to go for a medical checkup when you sign up for AA Life
Protector / AA Life Protector Plus, unless you are requested to do so due to further
underwriting by TMLS.
Q4.
A4.
What are the payment methods available to me?
You may choose to pay your annual premiums through either cheque or credit card.
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Q5.
A5.
Are my premium rates guaranteed?
No, your premium rates are neither guaranteed nor fixed. TMLS reserves the right to review
and change the premium rates by giving 30 days’ written notice to AA and yourself at your
last known address.
Q6.
If I terminate my AA membership, will my cover under AA Life Protector / AA Life
Protector Plus be terminated?
Yes, your cover will be terminated on the next renewal if you terminate or cease to
maintain your AA membership.
A6.
Q7.
A7.
Q8.
A8.
If I terminate my cover under AA Life Protector, AA Life Protector Plus or my AA
membership, will my spouse and children still be insured under AA Life Protector and
AA Life Protector Plus?
No, your spouse and children will not be covered under AA Life Protector / AA Life
Protector Plus if you terminate either your cover or AA membership. However, if your
spouse wishes to continue to be covered under the AA Life Protector or AA Life Protector
Plus, he or she may:
a. become an AA Ordinary member; or
b. convert his/her Family membership to an Ordinary membership; or
c. convert his/her Social membership to an Ordinary membership.
If I require more information on AA Life Protector and AA Life Protector Plus, who can I
contact?
For further queries, you can call TMLS’ Customer Care Hotline at 6592 6100 or email
[email protected]
Q9. How would I be notified if further clarification is required from TMLS?
A9. An Adviser will be assigned to you for further clarification and arrangement, e.g. documents
retrieving or dispatch.
Q10. I have recently terminated my AA Life Protector/ AA Life Protector Plus under NTUC
Income about 6 months ago. Can I sign up for the new plan under TMLS without
underwriting?
A10. No. In this case, you will need to submit a new application form to TMLS.
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Product Alteration
Q1.
A1.
What should I do if I wish to add my spouse or children under AA Life Protector /AA Life
Protector Plus with TMLS
You can choose from the following list of ways to purchase AA Life Protector / AA Life
Protector Plus for your spouse or children:
1. Complete, sign and mail your spouse’s or child’s Application Form to:
“Tokio Marine Life Insurance Singapore Ltd., 20 McCallum Street #05-01, Tokio
Marine Centre Singapore 069046”, Attn: Group Insurance Department; or
2. Visit Tokio Marine Centre Level 7 to apply.
Please note that your application for your spouse and children will be subjected to
underwriting approval, including minimum and maximum entry age as well as the maximum
age of coverage.
You may refer to the following table for information:
Age Next Birthday
Member / Spouse
Child
Minimum
Entry Age
19 years old
15 days
Maximum
Entry Age
66 years old
16 years old
Maximum
Renewal Age
70 years old
21 years old
Please refer to enclosed copy of the AA Life Protector and AA Life Protector Plus
Application Form for your spouse and children
Q2.
A2.
How do I reduce my sum assured and downgrade my AA Life Protector / AA Life
Protector Plus with TMLS?
Please fill in your preferred sum assured and plan type that you wish to be insured in the
enclosed Application Form. Please return the duly completed and signed forms before the
deadline indicated in the attached letter.
A downgrade of plan type means downgrading the AA Life Protector Plus plan to AA Life
Protector plan (without Critical Illness benefit).
Q3.
A3.
How do I increase my sum assured and upgrade my AA Life Protector / AA Life Protector
Plus with TMLS?
You should note that for an increase to your sum assured, your application will be subjected
to underwriting. There is also an additional check on the maximum sum assured for an
individual life in cases of increasing sum assured.
Please fill in your preferred sum assured and plan type that you wish to be insured for in the
enclosed Application Form and complete the Health Declaration Form. Please return the
duly completed and signed forms before the deadline indicated in the attached letter.
An upgrade of plan type means upgrading the AA Life Protector plan to AA Life Protector
Plus plan (with Critical Illness benefit).
Q4.
A4.
Can my spouse’s and children’s sum assured and plan type be higher than my sum
assured and plan type?
No, the sum assured and plan type for your spouse and children should not exceed your sum
assured and plan type unless your sum assured and plan type is counter-offered by TMLS due
to underwriting reasons.
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Others
Q1.
A1.
Q2.
A2.
Q3.
A3.
Can I make a nomination of beneficiaries for AA Life Protector and AA Life Protector
Plus with TMLS?
The Nomination of Beneficiaries framework is not applicable to TMLS’ AA Life Protector and
AA Life Protector Plus, as they are group insurance schemes. In the event of a death claim,
the prevailing laws of Singapore provides for TMLS to pay to the immediate next-of-kin or
proper claimant up to S$150,000. The payout of the balance of the insurance compensation
has to be decided by a Court.
Will I receive a new Certificate of Insurance for the new plan after I sign up for AA Life
Protector or AA Life Protector Plus with TMLS?
Yes, a new Certificate of Insurance will be dispatched to you by TMLS’ Advisers.
Are AA Life Protector and AA Life Protector Plus whole life plans and do they have any
cash value?
No, both AA Life Protector Plus and AA Life Protector Plus are group insurance term plans
and do not have any cash value.
IMPORTANT NOTES
This marketing material is only product information provided by Tokio Marine Life Insurance Singapore Ltd.,
and is not intended as an offer or recommendation to the purchase of any insurance plan. You should seek
advice from a qualified adviser if in doubt. Both AA Life Protector and AA Life Protector Plus are
underwritten by Tokio Marine Life Insurance Singapore Ltd. and are available through Automobile Association
of Singapore (AA) to its members.
Buying a life insurance policy is a long-term commitment. An early termination of the policy usually involves
high costs and the surrender value payable (if any) may be less than the total premiums paid. Buying health
insurance products that are not suitable for you may also impact your ability to finance your future
healthcare needs.
It is usually detrimental to replace an existing insurance policy with a new one as the new policy may cost
more or have fewer benefits at the same cost.
For policies distributed in Singapore:
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore
Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required
from you. For more information on the types of benefits that are covered under the scheme as well as the
limits of the coverage, where applicable, please contact us or visit the LIA or SDIC websites (www.lia.org.sg
or www.sdic.org.sg).
Information shown in this marketing material is for reference only and is correct as at 1 October 2016.
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