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Contents
Registration ........................................................................................................................................................... 1
My Account Information ......................................................................................................................................... 2
Other Payment Options ......................................................................................................................................... 2
One-Time Payment (Fee-Based)* ......................................................................................................................... 2
AutoPay – Fixed Amount (Fee-Based)* ................................................................................................................. 3
My Accounts .......................................................................................................................................................... 4
Make Payment (Fee-Based)* ................................................................................................................................ 4
AutoPay (Fee-Based)*........................................................................................................................................... 4
Payment History .................................................................................................................................................... 5
FAQ....................................................................................................................................................................... 5
Logout ................................................................................................................................................................... 5
Change Company or Deactivate Account .............................................................................................................. 5
My Building Information ......................................................................................................................................... 5
My Reference Library ............................................................................................................................................ 6
Amenity Calendar, Wiki Forum, Photo Gallery ....................................................................................................... 7
My Community Tab ............................................................................................................................................... 7
My Bookmarks Tab ............................................................................................................................................... 8
Board Room .......................................................................................................................................................... 8
Board Room .......................................................................................................................................................... 9
Board Room ........................................................................................................................................................ 10
T O RE G I S T E R O R S I G N I N, G O TO
h ttp: //est ar .lmsn et .co m
REGISTRATION
To register or sign in, go to
http://estar.lmsnet.com/estar/xp_estar.nsf or access eSTAR
from the corporate website
http://www.liebermanmanagement.com.
Note: You must be a unit owner to register.
If you are already an eSTAR user, sign in with your username
/e-mail address and password.
To register, click New Registration at the bottom of the screen.
Enter the information required. Your 6-digit Registration ID can
be found in your welcome letter or the front of coupon book.
New users: Your username is your e-mail address. Click
Register when done.
An error message will pop up if you’ve entered incorrect or
missing information. Please call 847.459.0000 for additional assistance.
Page | 1
HOME PAGE
MY ACCOUNT INFORMATION – NAME, ADDRESS, UNIT NUMBER – WILL BE THE FIRST THING YOU SEE
ON THE ESTAR HOME PAGE. YOU CAN EXPAND THE BILLING INFORMATION AND BILLING ADDRESS BOXES
UNDERNEATH ACCOUNT INFORMATION.
On the left-hand side of the home page, see your last
payment date and the amount. Click on Account
History, and a complete personal account ledger will
open in the main window for your viewing.
If necessary, you can Edit Contact Information, also
located in the left-hand sidebar. When the contact
form appears, edit whatever information you need to,
and click Save. Automobile information can be added
or edited here as well.
To place a work order or information request, click Contact Us in the left-hand sidebar. A form will appear. Choose between
Information Request and Work Order and make sure your contact information is accurate. Please provide additional details in the
Description box. Click Submit, and this request will automatically be sent to the LMS Resident Services department where a
representative will handle your request as soon as possible.
The Budget and Architecture links in the left-hand column allow a homeowner to view the budget or architecture change request form
for the specific property (if provided), both in PDF form.
P AY M Y BI LL
Multiple Payment Options!
OTHER PAYMENT OPTIONS
You can also pay your assessment via credit, debit card, or eCheck from your personal bank account.
PayLease accepts MasterCard, Discover, American Express, and Visa. On your eSTAR homepage, go to
Pay My Bill and follow the steps. Please note a convenience fee applies to credit, debit, and
eCheck payments.
This is the side menu
associated with My
Account Information.
Silvia Tazzioli (82266) – ABC Condominium Association
Important: Please disable pop-up blocker before clicking “Pay My Bill.”
One-Time Payment (Fee Based) – Use this option to make a one-time credit card or ACH
payment for any dollar amount.
AutoPay – Fixed Amount (Fee Based) – Use this option to schedule a recurring credit
card or ACH payment for a fixed dollar amount.
*Fees are subject to change
Page | 2
ONE-TIME PAYMENT (Fee-Based)*
Enter the dollar amount. Click Continue. On the next page, enter your bank account and routing information or credit card information.
(Please be advised when paying through a personal bank account, there is a $2 standard processing fee for a 3-business-day payment. An express
payment for a 1-business-day payment is available for an additional $9.95 fee, for a total of $11.95. When paying by credit card, there is a $2 processing
fee plus a 3% credit card transaction fee for 3-business-day payment. An additional $9.95 fee applies for an express 1-business-day payment fee.)
Click Continue.
On the next page, you will be able to review your payment information and read terms and conditions. When satisfied, click Submit
Payment just once. (Multiple clicks could result in duplicate charges!)
On the final page, you will be able to review your receipt and print.
AUTOPAY – FIXED AMOUNT (Fee-Based)*
Click inside the Please Choose Date box. Choose from the calendar
the date you wish to have recurring payments taken from your bank
account. Then select the payment frequency – monthly, quarterly,
biannually, annually – from the Payment Frequency drop-down
menu. Then choose your final payment date, if applicable. If not,
keep the default setting to Indefinite. Please be sure you choose a
date that will allow the payment to be received by its due date to
avoid late fees.
Click Continue. Enter the dollar amount on the next page.
Click Continue. On the next page, enter your bank account and
routing information OR credit card information.
(Please be advised when paying through a personal bank account, there is a $2 standard processing fee for a 3-business-day payment. An express
payment for a 1-business-day payment is available for an additional $9.95 fee, for a total of $11.95. When paying by credit card, there is a $2
processing fee plus a 3% credit card transaction fee for 3-business-day payment. An additional $9.95 fee applies for an express 1-business-day
payment fee.)
Click Continue.
On the next page, you will be able to review your payment information and read terms and conditions. When satisfied, click Submit
Payment just once. (Multiple clicks could result in duplicate charges!)
On the final page, you will be able to review your receipt and print.
*Fees are subject to change
Page | 3
Menu Bar
across the top
My Accounts | Make Payment | Auto Pay | Payment History | FAQ | Logout
Change Company or Deactivate Account?
MY ACCOUNTS
Under My Accounts, you can add a personal bank account and save the
information here. The system will save the information so you do not have to
re-enter the information each time you make a payment. Click Add Bank
Account and enter your bank account information. Click Continue. The My
Accounts page will refresh and your newly added information will appear.
MAKE PAYMENT (Fee-Based)*
Clicking on Make Payment allows you to make a one-time payment using a
personal bank account or a credit card. Simply enter the amount you want to
pay, and click Continue.
On the next page, enter your bank account and routing information OR credit
card information. (Please be advised when paying through a personal bank account,
there is a $2 standard processing fee for a 3-business-day payment. An express
payment for a 1-business-day payment is available for an additional $9.95 fee, for a
total of $11.95. When paying by credit card, there is a $2 processing fee plus a 3%
credit card transaction fee for 3-business-day payment. An additional $9.95 fee applies
for an express 1-business-day payment fee.)
Click Continue.
On the next page, you will be able to review your payment information and
read terms and conditions. When satisfied, click Submit Payment just once.
(Multiple clicks could result in duplicate charges!)
On the final receipt page, you will be able to review your receipt and print.
AUTOPAY (Fee-Based)*
Clicking on AutoPay allows you to set up two different kinds of automatic
payments with PayLease.
• To set up AutoPay for a fixed amount or for a date other than the 5th
of each month, click Set Up a New AutoPay.
Click on Please Choose Date. Choose from the calendar the date you wish to
have recurring payments taken from your bank account. Then choose your
payment frequency. Then choose your final payment date, if applicable. If not,
keep the default setting to Indefinite. Please be sure you choose a date that
will allow the payment to be received by its due date to avoid late fees.
Click Continue. Enter the dollar amount on the next page.
Click Continue. On the next page, enter your bank account and routing information OR credit card information. (Please be advised when
paying through a personal bank account, there is a $2 standard processing fee for a 3-business-day payment. An express payment for a 1-business-day
payment is available for an additional $9.95 fee, for a total of $11.95. When paying by credit card, there is a $2 processing fee plus a 3% credit card
transaction fee for 3-business-day payment. An additional $9.95 fee applies for an express 1-business-day payment fee.)
Click Continue.
On the next page, you will be able to review your payment information and read terms and conditions. When satisfied, click Submit
Payment just once. (Multiple clicks could result in duplicate charges!)
On the final receipt page, you will be able to review your receipt and print.
*Fees are subject to change
Page | 4
PAYMENT HISTORY
Payment history allows you to search for personal bank transactions you’ve made with PayLease. If you want to search within a
specific date range, click inside each date box. A calendar will pop up where you will choose your specific dates. Then, click Date
Range and your results will appear.
FAQ
Users can browse the FAQ section (frequently asked questions) if they
have a question or concern. Scroll down and browse the different question
topics – for example, Registering Your Account or Returns on Payment.
Click the + symbol to the left of a question to see the answer. Here you may
be able to find the answer quickly. If not, see the Contact PayLease
Support bar on the right-hand side of the page. Fill in the boxes with the
requested information and click Submit. Your inquiry will be automatically
forwarded to PayLease and a representative will contact you as soon as
possible.
LOGOUT
Click Logout to log out of the PayLease system.
CHANGE COMPANY OR DEACTIVATE ACCOUNT
If you need to deactivate your PayLease account (due to moving or another
circumstance), click Change Company or Deactivate Account and then
Click here to deactivate your account. Your account will be automatically
deactivated and you will be taken to a confirmation page.
MY BUILDING INFORMATION
Under Building Information, you can find information about your property manager, assessment coverage, directions to property,
move in/move out information, utilities, or rental percentage. There are expandable sections further down the page where you can see
Important Numbers (fire department, public works, utilities), Amenity information for your property (pool hours), Dates and Fees (late
fee information, payment due dates), Parking Information, Scheduled Projects, Landscaping (scheduled days for landscaping at
your property and specific tasks completed), and Meeting Information (time and location) for your specific property.
*Fees are subject to change
Page | 5
MY REFERENCE LIBRARY
The third tab from the top is My Reference Library, split into the Document Library and Work Orders section.
In the Document Library, view various property documents, such as Rules and Regulations, Budget, and Declarations and Bylaws.
Clicking Expand All will expand each category below so you can view every single document all at once. Clicking Collapse All will
collapse each category, the default setting. Clicking on the left arrow next to each category will expand only that category.
AS S O CI AT I O N D O C UM E N TS
Clicking Expand All
will allow you to
view every document
in every category!
Under Work Orders, see a list of work orders or information
requests you have placed and the status of each one. Hover
over a specific row and click and a separate tab will open
where you can view more detailed information.
There are search boxes above each category where you can
search for a particular term in order to narrow down the list.
Search all columns for a particular term in the Search All Columns box at the right-hand top of the grid. Click the up and down arrows
next to each category header (Call Type, Date Created, Status) to switch the order of the list to your liking, such as oldest to newest
date created, complete or open status, reference number by alphabetical order, etc.
If you desire, you can Print to PDF or Export to Excel after creating the list of your choosing.
W O RK O R DE RS O R I N FO RM AT I O N R E Q UE S T S
at your fingertips!
New & Improved Search, Export and Print Capabilities
*Fees are subject to change
Page | 6
AMENITY CALENDAR, WIKI FORUM, PHOTO GALLERY
customized by the people who know it best, the residents!
MY COMMUNITY TAB
Clicking on the My Community tab will open to your community’s Amenity Calendar.
Navigate the calendar by clicking the arrows to the right and left of the month/year.
You can reserve a date and time to occupy a community space, such as a clubhouse
or party room, at your property.
Note: A reservation’s confirmation is pending your property manager’s approval
and is not confirmed until they approve. The entry will switch colors from yellow
to green after it is confirmed.
To create a reservation, click the ADD button at the top of the calendar grid. A
new window will appear. Enter all information required. Choose the correct
category – Clubhouse, etc., and the correct date and time. Enter any pertinent
details in the text box below. After clicking Submit, an automatic e-mail will be sent
to your property manager so they can confirm it. The entry will appear in the
calendar in yellow text until confirmed. When confirmed, the entry will appear in
green.
The second tab in My Community is the Wiki tab. A wiki is a forum for just your property, where all owners and Board members in a
community can collaborate to create and edit content (Think of a Wikipedia entry). For example, a user may create a wiki for an article
about the history of the property, a list of good restaurants in the area in the community, or an ongoing list of items for sale in your
community (your property’s own Craigslist!) How is a wiki different than a blog? A blog’s content typically belongs only to the original
content creator/author, but a wiki consists of content that anyone can write or edit. It is a collaborative effort and has many authors and
editors.
To create a new article in your property wiki, click Create a New Page in the right-hand column. Enter the Subject, and create your
content in the main text box. Feel free to choose a specific font, size, or color. You can also add a picture by clicking the Insert Image
icon, Attach a File with the paperclip icon, or insert an Emoticon with the smiley face icon. When done, click Save.
Add a tag if you wish – a tag is a keyword describing your content. Each wiki in your property’s forum will be organized by tag words in
the right-hand column. It’s a convenient way to find and organize wikis by subject matter.
You can also add an attachment.
To see a list of wikis for your property, see the right-hand column. Here you can sort the list of wikis by alphabetical order, recently
added, recently edited, or pages you created.
To add information to a wiki, click on the headline and the article will appear in the main window pane. Click Edit. A text box will
appear where you can make edits. When finished, click Save.
By expanding the Page Information tab (under the main text box), you can see the wiki’s tag words, when it was last updated, when it
was originally created, and how many revisions it has undergone.
By expanding the Revisions tab, you can see every revision made to the wiki and by whom, along with a timestamp.
The third tab under My Community is the Picture Gallery where you can see photos of your property. Picture galleries are managed
by the property manager.
*Fees are subject to change
Page | 7
MY BOOKMARKS TAB
The Bookmarks feature allows a user to save pages in eSTAR to a
personal “favorites” list as a way to access them quickly. It works in
the same way as a bookmark list on a Web browser for frequently
visited Web sites.
For example, if you know you’ll be frequently viewing the Amenity
Calendar, or the Rules & Regulations, bookmark these pages. The
next time you log into eSTAR, simply visit your Bookmarks for quick
access to these pages, and save navigation time.
To add a Bookmark, click New Bookmark. Enter a Title for the page
and the full URL. Click Save. You will see it appear in your
Bookmarks page and the Global Bookmarks link at the top of the
page.
EXCLUSIVE RIGHTS FOR THE
Board Room
Board Members and Property Managers Only!
The sixth tab from the right is the Board Room tab that grants access only to Board members, Property Managers and LMS personnel.
The Calendar tab allows a user to view the property’s calendar and various events.
The Action/Tasks tab allows a Board member to view a list of ongoing projects or actions and their status, for a property. You can
change the amount of entries shown from 100 (default), to 10, 25, or 50. Hover over a specific row and click and a separate tab will
open with more detailed information.
There are search boxes above each category where you can search for a particular term in order to narrow down the list. Search all
columns for a particular term in the Search All Columns box at the right-hand top of the grid. You can also click the arrows next to each
category header (Description, Status, Date Created, Date Started) to switch the order of the list to your preference – oldest to newest
date created, oldest to newest date completed, complete or open status, etc.
If you desire, you can Print to PDF or Export to Excel after creating the list of your choosing.
E AC H C O L UM N C AN B E S O R TE D AN D I S S E AR C H AB L E
*Fees are subject to change
Page | 8
allowing complete flexibility!
EXCLUSIVE RIGHTS FOR THE
Board Room
Board Members and Property Managers Only!
The Management Report tab allows Board members to view management reports for their property. This list is searchable, can be
narrowed down by the user, and can be printed to PDF or exported to Excel if desired.
The Delinquencies tab allows Board members or Property Managers to view all homeowners who have past due assessment
payments. Users can sort by property address (including tier and floor for high-rises), by name alphabetically, from lowest to highest
amount owed, or account status. Each category is searchable, as well as the entire grid (Search All Columns.) A list can be printed to
PDF or exported to Excel if desired.
The Work Orders tab allows Board members and Property Managers to view all work orders or information requests and status for
their property. Users can sort each column by call type, property address, by vendor, by status or by reference number. Each column is
searchable with the search boxes directly above the column, or users can search all columns with the Search All Columns box in the
upper right-hand corner of the grid. A list can be printed to PDF or exported to Excel if desired.
*Fees are subject to change
Page | 9
EXCLUSIVE RIGHTS FOR THE
Board Room
Board Members and Property Managers Only!
The Homeowner Listing tab allows Board members and Property Managers to view all homeowners at a property. Columns can be
sorted by name alphabetically, property address (including tier or floor), contact phone number, e-mail address, or primary or secondary
resident. Each column is searchable with the search boxes directly above the column, or users can search all columns with the Search
All Columns box in the upper right-hand corner of the grid. A list can be printed to PDF or exported to Excel if desired.
The Vendor Reviews tab allows Board members and Property Managers to view reviews and ratings for vendors that perform work at
LMS properties. These are written by LMS property managers. This list can be sorted by vendor alphabetically, number of stars, the
name of the property manager who wrote the review (alphabetically), or date of review. Each column is searchable with the search
boxes directly above the column, or users can search all columns with the Search All Columns box in the upper right-hand corner of the
grid. A list can be printed to PDF or exported to Excel if desired.
*Fees are subject to change
Page | 10
Y O U R AS S O CI AT I O N I N FO RM AT I O N
is available to print or export to Excel!
*Fees are subject to change
Page | 11
25 Northwest Point Boulevard | Suite 330 | Elk Grove Village IL 60007 | P 847.459.0000
230 West Monroe Street | Suite 1550 | Chicago IL 60606 | P 312.202.9300
*Fees are subject to change
Page | 12