PROTECT
ROYAL BOROUGH
OF
WINDSOR & MAIDENHEAD
FLOOD PLAN
February 2011
Version 2.3
PROTECT
1
CONTENTS
Page No:
Version Control
Plan Ownership
How to use the plan
4
4
4
PART 1 - POLICY & BACKGROUND
Introduction
Background
Legislation
Aim
Method
Definition
Objectives
Priorities
Triggers
5
5
5
5
5-6
6
6
6
6-7
PART 2 - RISK ASSESSMENT
Risk Register
Environment Agency
Strategic Flood Risk Assessment (SFRA)
Flood Defences
Main River Flood Risks
Flood Risk Classification
8
8
8
8
8
9
PART 3 - EXTERNAL ROLES & RESPONSIBILITIES
Pre Planning Phase
Response Phase
Flood Wardens
Parish Council
Flood Volunteers
Parish Council Volunteers
Ownership & Responsibilities of watercourses
10 - 11
11 - 12
12 - 13
13
13
13
14
PART 4 - INTERNAL ROLES & RESPONSIBILITIES
Internal warning & response
Directorate checklist – Environment Services
Directorate checklist – Resources Services
Directorate checklist – Adult and Community Services & Children Services
15 - 16
16 - 17
17
17
PART 5 - COMMAND & CONTROL
General
Council Crisis Management Team
Emergency Operations Centre
Service Operations Cell
Local Authority Liaison Officer
Community Flood Group
Command & Control diagram
18
18
18 - 19
19
19
19
20
PART 6 - EMERGENCY COMMUNICATIONS
Central Government
Multi Agency
RBWM standard arrangements
21
21
21 - 22
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Page No:
PART 7 - WARNING & INFORMING
Environment Agency codes
Environment Agency triggers
Environment Agency river area offices
Jubilee River
Flood monitoring & forecasting
Level to level correlation
Environment Agency Telemetry sites
Flood watch & Flood warning areas
Weekly flood outlook report
EA mapping updates
EA Advertising & awareness Campaigns
Met Office – NSWWS
Met Office - Other sources of information
RBWM – Flood Boards
RBWM – Warning & Informing briefs
RBWM - Media management
Public Information broadcasts
STANDARD PUBLIC INFORMATION & ADVICE
Health & safety Brief
23
24
26
26
26
26
27
28
28
28 - 29
29
29
29
30
30
30
30
31 - 33
33
PART 8 - TRAINING & EXERCISING
34
PART 9 - RESOURCES
35
PART 10 – CONTACT DIRECTORY
36
GLOSSARY OF ABBREVIATIONS
37
RBWM Generic Flood Plan
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VERSION CONTROL
First Draft
Version 1.2
Version 1.3
Version 1.4
Version 1.5
Version 2.0
Version 2.1
28th February 2008
th
24 June 2008
Sent to initial partners
Amendments from key partners
st
1 July 2008
Continued amendments
nd
Update prior to release
th
Final update
22 July 2008
28 July 2008
st
1 August 2008
Published Document
th
28 February 2011
Amended document to reflect
updates to Environment Agency
flood codes, etc, etc
PLAN OWNERSHIP
Emergency Planning Team
Please refer any amendments or comments to [email protected] or by phone to 01628
796865.
HOW TO USE THIS PLAN
The plan should be read in conjunction with:
•
•
•
The Royal Borough Windsor & Maidenhead Generic Emergency Plan
Community Flood Plans
Environment Agency guidelines
HOW THE PLAN FITS IN TO THE BOROUGH EMERGENCY PLANNING STRUCTURE
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PART ONE
POLICY & BACKGROUND
Introduction
This flood plan deals specifically with the Borough's preparedness & response in relation to Fluvial (River)
Flooding. The plan should be read in conjunction with the Borough’s Generic Emergency Plan, which
provides full information on standard recognised emergency planning systems & procedures.
The plan is part of ongoing policy aimed at:
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•
•
•
•
Warning & Informing the public
Educating the public
Pre planning for floods
Responding to floods
Recovering from floods
RBWM and its partner agencies continue to work closely in developing and improving local plans
Background
Although no flooding of property took place in 2007 local responders did prepare for a serious incident, which
badly affected other parts of the Thames catchment areas upstream.
The Borough is constantly gathering information varying from climate change reports (Foresight report) to
major flood reports including the Pitt Report (June 2008) and continues to work with the Environment Agency
(EA) and Met Office to develop improved systems and procedures for the future.
Legislation
The main documents referenced are:
• Civil Contingencies Act 2004 – Preparing for and dealing with major incidents
• Planning Policy Statement (PPS25) – Development & Flood Risk
• Strategic Flood Risk Assessment (SFRA) – Planning for development in flood plains
• Environment Agency Directives (including Flood Mapping)
• All DEFRA Guidelines
• Flood & Water Management Act 2010
• Flood Risk Regulations 2009
Aim
The aim of this plan is to:
• Raise awareness of the key agencies involved and their roles & responsibilities
• Provide a framework document for responding to flooding
• Warn and Inform the public and other key stakeholders
• Raise public awareness to important information and resources available for their own benefit
Method
The plan takes into consideration:
• Historical flood data of serious flood events
• Planning (PPS25)
• Strategic Flood Risk Assessment (SFRA)
• The Thames Valley Community Risk Register
• Environment Agency - suggested toolkits, advisory service and early warning protocols
• Met Office Severe Weather Indicators
• Available mapping tools (GIS)
• Local knowledge / Flood Warden involvement
• Flood Alleviation Schemes
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•
•
•
•
•
National & Regional Groups
De briefs & lessons learnt from other sources
RBWM Generic Emergency Plan
Community Flood Plans
DEFRA planning & consultation initiatives
EA Local Flood Warning Plan
Other forms of flooding which need to be taken into consideration but not covered in this plan are:
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Pluvial Flooding – Flash flooding / heavy downpours / High Intensity Storm Events
Surface water – roads, ditches or fields
Ground water – high water table
Sewage – Sewers, rising mains & pumping stations
Potable Supply – Mains water supply
Reservoir – Over topping, excess release, collapse
Definition
A major flooding incident with physical flooding or flood defence structural failure involving a significant
number of properties or causing significant disruption to key parts of the infrastructure and possible danger to
/ or loss of life.
Objectives
To ensure the implementation of special arrangements by one or more of the emergency services and the
Local Authority in responding to:
•
•
•
•
The initial treatment, rescue and transport of a large number of casualties or evacuees.
The direct or indirect involvement of large numbers of people.
The handling of a large volume of enquiries generated both from the public and the media.
The mobilisation and organisation of the emergency services and supporting organisations to
respond to the threat of death, serious injury or homelessness to a large number of people.
Priorities
Irrespective of the particular responsibilities of organisations and agencies involved they will all work to the
following common goals:
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To save life and alleviate suffering associated with the incident, at the scene and elsewhere.
To prevent the incident from escalating.
To safeguard the environment.
To facilitate a joint co-ordinated approach through liaison.
To protect and preserve the scene.
To provide a joint response to the media.
To prevent or minimise the adverse effects on the health and welfare of those involved in the
incident.
To gather and collate information.
To update family & friends on relevant issues.
To investigate the cause.
To contribute to the debriefing process and subsequent investigation/inquiries.
To maintain the service normally provided.
To provide continued support, welfare and liaison to all involved in the incident after the initial
response.
To restore normality after all necessary actions have been taken.
Triggers
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Met Office data, Severe Weather Warnings or Extreme Rainfall Alerts.
Environment Agency Flood Warnings.
Local monitoring of weather, water and ground level conditions.
Large number of calls being received by the Borough.
Large number of calls being received by Thames Valley Police (TVP) or Royal Berkshire Fire &
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•
•
•
Rescue Service (RBFRS).
A number of small flooding incidents requiring coordination of response by one or more Local
Authorities.
Evacuation
Impact of National Media Reports
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PART TWO
RISK ASSESSMENT
Risk register
Under the Civil Contingencies Act 2004 (CCA), the Local Resilience Forum (LRF) is responsible for the
creation of a Community Risk Register. This identifies possible threats to the Thames Valley for which local
responders must prepare plans. Assessments on flooding can be referenced by clicking on the following link.
http://thamesvalleylrf.org.uk/.
HL18 – severe weather – Very High Risk – Major Flooding affecting 1,000 to 10,000 properties.
HL19 – severe weather – Very High Risk – Flooding affecting 100 – 1,000 properties.
H21 – severe weather – Very High Risk – National picture, major flooding affecting a large single urban area.
Further details on risk assessments can be found in the Borough Generic Emergency Plan.
The Environment Agency
The 1:100 and 1:1000 flood risk maps can be found on the EA website. By adding a postcode the site will
show if a particular area is within the flood plain. http://www.environment-agency.gov.uk/
The EA also provides regular Flood mapping CD’s and online historical data sets for professional partner use
only.
Strategic Flood Risk Assessment (SFRA)
Planning Policy Statement (PPS25) in line with Environment Agency guidelines suggests that Local
Authorities should conduct a Strategic Flood Risk Assessment (SFRA). This was carried out in 2006 by
Borough consultants and was reviewed for 2008. Extracts from the 2006 document are shown below, the
whole document can be viewed at: http://www.rbwm.gov.uk/public/pp_sfra_level1_apr09_report.pdf
Flood defences
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The following list refers to the current flood defences in place
Jubilee River
Cookham Bund
North Maidenhead Bund
Datchet Golf Course
Myrke Embankments
Everett’s Folly (Stag Meadow)
(Strande Lane, Cookham – under discussion)
It is recognised that any failure of flood defences may lead to widespread flooding.
Main river flood risks
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Thames
Colne Brook
River Colne
The Cut
Strand Water
White Brook
Bourne Ditch
Battle Bourne *
* Expected to be enmained by Environment Agency in the future as part of the Critical Ordinary Watercourse
protocols
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Additionally there is an estimated 900km of ordinary watercourses running through the Borough.
Flood Risk Vulnerability Classification
According to PPS25 Appendix D (table D2) the following table lists those buildings at Flood Risk.
Essential
Infrastructure
•
Essential transport infrastructure (including mass evacuation routes)
which has to cross the area at risk, and strategic utility infrastructure
•
Police stations, Ambulance stations and Fire stations and Command
Centres required to be operational during flooding
Electricity-generating power stations and sub-stations
Hospitals
Residential institutions such as residential care homes, children’s
homes, social services homes and student Halls of Residence and
hostels
Gypsy and traveller sites using caravans or mobile homes
Mobile or park homes for residential use
Dwelling houses designed, constructed or adapted for the elderly or
other people with impaired mobility
Buildings used for dwelling houses (except those in the highly vulnerable
classification), drinking establishments, nightclubs and hotels
Non-residential institutions such as health services, nurseries and
educational establishments, but excluding hospitals
Landfill and hazardous waste facilities
Buildings used for shops, financial, professional and other services,
restaurants and cafes, hot food takeaways, offices, general industry,
storage and distribution, non-residential institutions, and assembly and
leisure
Land and buildings used for holiday or short-let caravan and camping,
subject to a specific warning and evacuation plan
Land and buildings used for agriculture and forestry
Waste treatment (except landfill and hazardous waste)
Minerals working and processing
Transport infrastructure
Flood control infrastructure
Water treatment plants and pumping stations
Sewage treatment plants and pumping stations
Docks, marinas and wharves
Navigation facilities
Ship building, repairing and dismantling, dockside fish processing and
refrigeration and compatible activities requiring a waterside location
Water based recreation and tourism (excluding sleeping and
accommodation)
Lifeguard and coastguard stations
Amenity open space, outdoor sports and recreation and essential
facilities such as changing rooms
Essential ancillary sleeping or residential accommodation for staff
required by uses in this category (subject to a specific warning and
evacuation plan)
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Highly Vulnerable
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More Vulnerable
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Less Vulnerable
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Water
Compatible
Development
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PART THREE
EXTERNAL ROLES & RESPONSIBILITIES
Due to the very nature of floods, the varied location, and possible geographical size it is impossible to list
below all of the roles and responsibilities for each individual agency. The list of roles and responsibilities
below, is therefore not intended to be an exhaustive list, and will not contain all of the required actions/duties
to be undertaken.
Pre Planning Phase
Organisation
Department
of
Environment, Food
&
Rural
Affairs
(DEFRA)
Responsibility
• Central
government
body
responsible for overseeing the
Environment Agency
Task
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•
Environment Agency
(EA)
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Prepare and maintain local
flood plans
Advise
on
development
proposals
Update flood maps
Support LRF Flood Risk
Assessments
Maintain watercourse capacity
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Met Office
•
The Met Office will provide
regular updated information and
data for use in pre planning &
operational situations.
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Local Authority (LA)
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Royal Berkshire Fire
& Rescue Service
(RBFRS)
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Coordinate Flood Planning
activity
Promote Flood initiatives
Help raise flood awareness
Prepare multi agency flood
plans
Prepare or review policies,
guidance and reports
Standard operational planning
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Contribute to National & Regional
risk assessments
Horizon scan
Assess the current state of
preparedness and capabilities
required to respond to risks
Develop plans with key partners
Ensure
Crisis
Management
arrangements are in place
Test & exercise plans accordingly
Maintaining and operating flood
defences,
schemes
and
structures.
Monitoring rainfall, river and tidal
levels, 24 hours a day. (All these
activities apply to main rivers
only).
Try to predict the possibility of
flooding
Issue flood warnings direct to the
general public.
Persuade residents who live
within flood risk areas to sign up
to receive a free flood warning
service
(Floodline
Warnings
Direct) in places where they are
able to monitor river levels.
Long / short range forecasting
Mapping
National Severe Weather Warning
Service (NSWWS)
Possible duration and intensity
levels
Modelling
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Develop & maintain plans
Liaise with partner agencies and
key stakeholders
Warn & Inform
Test & exercise plans
Monitor and assess new initiatives
•
Liaise with partner agencies
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Thames
Valley
Police (TVP)
•
Standard operational planning
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•
South
Central
Ambulance Service
Trust (SCAST)
Flood Wardens
•
Standard operational planning
•
Liaise with partner agencies
Provide pre agreed Strategic
Command & Control structure
Liaise with partner agencies
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Maintain & operate Flood boards
Community
Planners
•
To take part in the borough
system for warning & informing
Maintain
&
implement
Community Flood Plan
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Cooperate & share information
Prepare Business Continuity
Plans
Cooperate & share information
Prepare Business Continuity
Plans
•
Liaise with RBWM as appropriate
Attend necessary training and
exercises
Liaise with Local Authorities as
required
Responsibility
• Ensure Crisis Management
arrangements are in place
Task
•
Flood
Water Companies
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Electricity / Gas /
Telecomms
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Liaise with Local Authorities as
required
Response Phase
Organisation
Department
of
Environment, Food
&
Rural
Affairs
(DEFRA)
Environment Agency
Met Office
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To maintain its structures
Provide assistance, advice and
information
to
LA’s
and
emergency services
Provide technical
required
advice
if
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Local Authority
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Royal Berkshire Fire
& Rescue Service
(RBFRS)
RBWM Generic Flood Plan
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To lead on flooding preparation
and response.
Provide welfare support
Warn & inform
Respond to flood issues
Assist vulnerable groups
To lead on the recovery phase
and
assist
in
returning
community back to normality
The saving of life in conjunction
with other emergency services
Rescue of trapped residents
Coordination
of
Thames
Rescue efforts during the
dynamic stages of an incident
11
Provide advice to Cabinet Office
during major incidents
Issue flood warnings
Monitor catchments, river levels &
weather
Operate defences
Support LA’s and emergency
services
Deal with pollution incidents
National Severe Weather Warning
Service (NSWWS)
Possible duration and intensity
levels
•
Modelling
•
Operate Emergency Operations
Centre
Coordinate all strategic & tactical
activity
Mobilise staff & resources
Manage infrastructure
Manage Rest Centres
Provide leadership to Community
flood groups and volunteers
Provide specialist equipment,
manpower & resources for water
rescue
Give assistance with pumping
Assist with environmental issues
(pollution)
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Thames
Police (TVP)
Valley
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Will usually co-ordinate the
efforts of the Emergency
Services and other responders
during an emergency
Maintain public order
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South
Central
Ambulance Service
Trust (SCAST)
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Provide standard response
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Flood Wardens
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Change boards as appropriate
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Community
Flood
Planners
Water Companies
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Activate local response
Coordinate Community activity
Cooperate & share information
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Electricity / Gas /
Telecoms
•
Cooperate & share information
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Set up a tactical (SILVER)
command centre
Maintaining order during any
evacuation
from
the
flood
zone/area at risk
Establishing the casualty Bureau
if appropriate
Assist with the securing of
evacuated
properties
(where
possible)
Direct traffic
Carry
out
identification
of
casualties on behalf of the
coroner
Co-ordinate press releases and
communications.
Assisting with the evacuation of
the sick, injured, elderly infirm or
bedridden, from their homes.
Providing appropriate levels of
response as demanded by the
situation
Coordinate with local hospitals as
required
Maybe required to assist with
warning
&
informing
and
identification of local vulnerable
residents
Act as directed by Emergency
planning services / Local Authority
Emergency
pumping
and
tankering
Clear blockages in public sewers
Take action to protect property
from flooding by water from public
water mains or discharge from
public sewerage systems
Provide potable water
Attend to emergencies where life
is at risk as a result of flooding
and attend flooding emergencies
at their own serviced installations
Flood Wardens
Flood wardens are volunteers from the local community and are solely managed by the Borough Emergency
Planning Team.
Whilst they are not expected to undertake any direct activity in the flooded areas, the Borough’s Insurance
covers them when they are carrying out duties on behalf of the Borough.
Guidance Sheets are issued to all Flood Wardens and an annual meeting takes place with the Environment
Agency which allows RBWM / EA to capture any updates or operational issues, which may arise.
ALL flood wardens are required to ensure they have signed up to “Floodline Warnings Direct”
The following Parish / Town Councils have their own Flood Wardens:
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Bisham and Temple
Bray
Cookham
Datchet
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Eton Town
Eton Wick
Horton
Hurley
Maidenhead
Ham Island
Old Windsor
Wraysbury
(Full contact details are held in the emergency contact directory)
Parish Councils
Riverside Parish Councils are encouraged to produce Community Flood Plans aimed at identifying local
volunteers and resources for any initial action, which may be required by the community if flooding is
imminent.
Preparation of community flood plans will be the responsibility of a Parish Flood Co-ordinator. Such groups
will operate in conjunction with and take advice from the Emergency Planning Team / Emergency Operations
Centre (EOC) - when activated.
There is no statutory responsibility for Parish Councils to plan or respond to emergencies.
Available Community flood plans in 2011
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Datchet;
Cookham are being developed.
Flood Volunteers
Flood Volunteers will be general volunteers (or staff) covered under Borough insurance to assist the
Emergency Operations Centre (EOC) and Local Authority Liaison Officers (LALO) on the ground.
Parish Council volunteers
Act on instructions from the Parish / Community Group and should be insured by Parish Councils.
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OWNERSHIP AND RESPONSIBILITIES OF WATERCOURSES
NOTE:
An ordinary watercourse is defined as: Being a watercourse that does not form part of a main river and
includes all rivers, streams, ditches, drains, cuts, culverts, dikes, sluices, sewers (other than public sewers)
and passages through which water flows.
Environment Agency
Have powers to maintain and improve main rivers and sea defences. It can also regulate works by others
close to such areas. The agency operates a flood warning system for partner organisations and the public.
The EA has 3 specific duties:
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•
Exercise general supervision over all matters relating to flood defences.
To conduct surveys of areas where flood defence works are carried out
Maintain agency flood defences
Local Authorities
Maintain highway related infrastructure and have powers to require landowners to carry out maintenance
work.
• Act as land drainage authority
• Act as a highways authority
Water Companies
Are responsible for foul sewerage systems and surface water systems (if adopted)
Riparian Owners
The owner of land adjacent to a watercourse is known as a riparian owner and has rights and duties. In
general, riparian owners are expected to maintain the watercourse and to accept flow from the upstream
neighbour and pass it on to the downstream neighbour. They are not liable to improve a natural watercourse.
Parish Councils
Are not “drainage bodies” under the legislation and so do not have any specific land drainage powers. They
do however have general powers to assist in their neighbourhood and can be of great assistance to the other
authorities in providing a link to the community.
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PART FOUR
INTERNAL ROLES & RESPONSIBILITIES
Warning & Response
The Head of Streetcare & Operations, as part of the Environment Services Directorate has appointed a Duty
Flood Officer from the Streetcare & Operations Unit for every day of the year. The roster is maintained at the
Control Room, Tinkers Lane, Windsor.
On receipt of Early Warnings for a “flood” event, the Emergency Planning Team will monitor the situation and
if necessary start putting in place the necessary pre planning processes as well as ensuring close liaison
with partner agencies / key stakeholders.
On receipt of a warning the Control Room Operator will take the following action.
FLOOD ALERT
During working hours only inform:
Duty Flood Officer
Head of Streetcare & Operations
Streetcare Services Manager
Emergency Planning Officer
All Directorates.
FLOOD WARNING
Immediately inform:
Duty Flood Officer
Head of Streetcare & Operations
Streetcare Services Manager
Emergency Planning Officer
These officers will decide which Council Officers / Directorates / Members need to be immediately informed
and those that can await notification during normal working hours. The Duty Flood Officer will organise a
Flood Response Team.
SEVERE FLOOD WARNING
Immediately inform:
Duty Flood Officer
Head of Streetcare & Operations
Streetcare Services Manager
Emergency Planning Officer
Chief Executive
Director of Community Services
The Duty Flood Officer will activate the Emergency Operations Centre at Tinkers Lane Depot. The Flood
Response Team will ensure that all Directorates and Unit Heads with responsibilities for public care are
alerted.
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•
Learning & Care
Head of Public Protection
Head of Adult & Children Services
Press and Public Relations
Borough Insurance Officer
Community Services
RBWM Generic Flood Plan
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Schools / Vulnerable persons
Public health / animal health
Rest centres
Media liaison
Council Insurers liaison
Leisure Facilities / Rest centres
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There may be a requirement to set up an Information Bureau at Maidenhead Town Hall. The Senior Press
and Public Relations Officer will liaise with the Chief Executive about this as necessary.
The Emergency Planning Officer will liaise with the Flood Wardens for all levels of warning. In his absence
the Head of Streetcare & Operations will arrange this liaison.
DIRECTORATE CHECKLISTS
Environment Directorate
Streetcare & Operations
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Flood Warning
Consider activation of Emergency Operations Centre, Tinkers Lane, Windsor.
Ensure adequate supplies of sand and sand bags are available.
Arrange viewing of suspect areas along waterways and other areas as required.
Ensure availability of maps, reference tables, supplies, etc.
Severe Flood Warning
Activate Emergency Operations Centre, Tinkers Lane, Windsor.
Deploy officers to survey river levels and maintain flood situation maps if necessary.
Arrange sufficient staff and transport for dealing with sandbagging, clearing highways, issue of
emergency toilets, road closures and diversions.
Liaise with Senior Press and Public Relations Officer regarding warning of the public.
Liaise with emergency services and public utility services, particularly Thames Water regarding
pumping stations and sewerage systems.
Mobilise plant and transport.
Implement plans for alternative transport for the public.
Liaise with the Environment Agency, lock keepers and flood wardens.
Inform Public Protection whenever a building, house, store etc is flooded.
Engineering & Transport
• Action may be necessary in road closures, diversions, repair and maintenance.
• Bus routes maybe affected and additional alternative transport routes established.
Building Services
• Advise as necessary on protection of property, on the state of damaged buildings, on demolition or
repair and on clearance of debris during the rescues by Royal Berkshire Fire & Rescue Service in
collapsed buildings.
Public Protection & Sustainability
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Flood Warning
Check availability of necessary equipment and supplies.
Severe Flood Warning
Adequate arrangements must be made for domiciliary feeding and drinking water supplies, in cooperation with the Director of Learning & Care.
Action concerning potential or actual pollution must be co-ordinated with the EA, Thames Water
Utilities and the Area Health Authority.
Environmental Health Officers will note flooded properties and equipment delivered and maintain
necessary records. They will visit all flooded food stores and all cases involving sewage. Where
possible, staffing levels permit, Environmental Health Officers will visit every flooded building
requesting equipment delivery where necessary and give appropriate advice to the occupants.
Distribution of emergency sanitary facilities must be arranged.
When Borough supplies of dehumidifiers and chemical toilets are exhausted, requests will be
forwarded by the EOC to Environmental Services who will organise loans, rentals and possibly,
commercial deliveries.
Liaison with the Emergency Planning Officer and the Police must be established if temporary
mortuaries are required.
Arrange for the supply of heaters to assist in property drying and the distribution of fuel, disinfectant
etc.
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Advice and assistance must be given, where possible, on problems of overflowing cesspools, vermin
etc.
Commence water quality sampling of private wells and borehole supplies and take appropriate
action.
Arrangements for veterinary services must be made.
The Department for Environment, Food and Rural Affairs (DEFRA) must be informed if the safety of
food, fish or agricultural commodities is threatened with contamination.
Sites must be identified for the possible disposal of contaminated food & waste.
A list must be maintained of officers authorised as investigation and enforcement officers under the
Food & Environment Protection Act (1985).
Identification and assessment of petroleum and chemical sites.
Advice and assistance in the event of livestock issues at flooded farmland.
Liaise with Public Protection when emergency toilets are required.
Leisure Services
On receipt of a Flood Warning or Severe Flood Warning this area will ensure that the managers of Borough
Leisure Facilities are informed.
The Managers of the Facilities will advise staff to be prepared for their premises to be used as Rest Centres.
Resources Directorate
•
•
•
•
•
•
•
•
Flood Warning
Liaison with media to be established by Senior Press and Public Relations Officer.
Establish resources for a possible Information Bureau.
Severe Flood Warning
The Senior Press and Public Relations Officer will liaise with the Environment Agency and Police
regarding warning of the public.
Identify staff for Information Bureau if one is established.
Identify telephone number(s) for public to contact Information Bureau.
The Facilities Team will ensure access to Town Hall outside office hours.
The Directorate is responsible for the resolution of all financial matters arising form the use of
Council staff, plant facilities during an emergency.
Should an appeal fund be necessary this Directorate would be responsible for its administration.
Adult and Community Services & Children’s Services Directorates
•
•
•
•
•
•
This Directorate will be responsible for ensuring that all vulnerable persons in the affected area(s)
receive suitable help and advice throughout the emergency.
There may be a requirement to assist staff in an Information Bureau.
There may be a requirement to provide specialist transportation.
The Head of Adult Services will ensure availability of premises, staff and equipment should an
Evacuation/Rest Centre be required.
This Directorate will be responsible for advising heads of schools as necessary in areas likely to be
affected by flooding
Vulnerable lists to be checked.
RBWM Generic Flood Plan
17
16/03/2011
PART FIVE
COMMAND AND CONTROL
General
The Command and Control structure for flooding will follow the same principals as laid down in the Borough’s
Generic Emergency Plan.
The Borough’s 24 hr CCTV / Control Room has specific initial instructions on the emergency procedure to be
followed for flooding.
During a major emergency, when several organisations are involved, a number of focal points will be
established to assist in the command, control and co-ordination of services and liaison between the various
organisations.
The Police usually initiate overall co-ordination during the operational and life saving phase of an incident but
an early decision maybe made to utilise the command & control resources of the local authority Emergency
Operations Centre because the nature of flood response involves the technical data / knowledge equipment
& services held by local authority in this instance.
There are three levels of command in response to a major emergency; strategic, tactical and operational.
Gold Command (Strategic Co-ordinating Group)
Will provide Strategic Co-ordination at a high level. In Thames Valley the Gold Command will normally be
located at Police HQ, Kidlington.
Silver Command (Emergency Operations Centre) – Tactical Level
When major flooding is expected, both the police & local authority Emergency Operations Centres will be
activated at an early stage (if possible). Silver Command(s) will be the central point of contact for all
supporting services involved.
Bronze Command - Forward Control Point (FCP) – Operational Level
Bronze Command work under the overall direction of Silver Command, with on-site co-ordination through the
FCP. (If resources allow, each of the emergency services is likely to send their own mobile control unit to the
scene of major flooding and these will park near each other at the FCP). RBWM will send a Local Authority
Liaison Officer.
The Council Crisis Management Team (CMT)
The CMT will provide Strategic direction for the Council’s response to the emergency. In particular it will: •
•
•
•
•
•
Identify the Council’s main tasks and set priorities
Keep Members informed, and refer important policy decisions to the Leader and Cabinet Members
as appropriate
Ensure effective liaison is taking place with other Councils and other partner agencies to avoid
duplication or omission
Determine the Council’s media strategy
Safeguard normal service delivery as far as possible
Ensure the welfare of Council staff
The CMT will meet regularly throughout the emergency to receive situation reports from service areas and
the Emergency Operations Centre, and to set priorities for the next phase.
Emergency Operations Centre (EOC)
The EOC is maintained in a state of readiness, and the decision to activate is taken by the Emergency
Planning Team as necessary. The basis for the decision will be that the situation clearly requires a multiservice and/or multi-agency level of co-ordination.
RBWM Generic Flood Plan
18
16/03/2011
Location
The EOC and EPT office are located at Tinkers Lane Depot, Tinkers Lane, Windsor, SL4 4LR.
Service Operations Cells (SOC’s)
The SOC is the interface between the Council’s strategic and tactical control levels and the staff tasked in
response. In essence it is the internal service’s own mini “EOC”. Not all services will require their own SOC,
but the ones most likely to need the facility are those with staff out “on the ground” – e.g. Transportation,
Social Care, and Schools etc.
Local Authority Liaison Officers (LALO)
The role of the LALO at the Bronze level is to gather information on behalf of the relevant local authorities,
pass requests for assistance back, and assess the likely impact of the emergency on local authority
infrastructure and normal service delivery. This also applies at Gold and Silver but there is an additional
expectation that officers will be authorised to make some decisions on behalf of their authorities without
further reference.
An appropriate level of experience and seniority is necessary for Silver and Gold liaison working, and at the
Bronze level officers need good local knowledge and an appreciation of the scope of local authority
responsibilities.
Community Flood Group
Some communities have prepared plans to assist the emergency services and local authority with providing
co-ordination and welfare support in their area in the first instance.
When it is clear that a particular community is going to be physically affected by flooding, the Borough
Emergency Planning Team will liaise with the relevant group (as per their emergency plan details) to decide
on the best course of action. Such groups will be given clear instruction on how a flood event is going to be
managed, what Command & Control / communications methods will be instigated and when. The Community
Flood Group will be given access to “protected lines of communication” whilst supporting the Borough flood
response. (The Flood Coordinators of such groups will also be kept regularly informed of changes / updates
and invited to participate in planning / exercise sessions as appropriate).
RBWM Generic Flood Plan
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16/03/2011
LOCAL AUTHORITY CONTROL & CO-ORDINATION
POLICE GOLD
(Strategic
Co-ordination
Group)
RBWM
CRISIS
MANAGEMENT
TEAM
Feedback by Heads
of Service
RBWM
SERVICE
OPERATIONS
CELLS
POLICE SILVER
(Tactical
Co-ordination
Group)
RBWM
EMERGENCY
OPERATIONS
CENTRE
Staff deployed to task –
eg Transportation, Social
Care, Communications etc
Incident
Control
Point
POLICE BRONZE
(Operational
Co-ordination)
RBWM Generic Flood Plan
Community
Flood Cell
Information and intelligence flows between EOCs
and multi-agency co-ordination points via local
authority liaison officers (LALOs)
20
16/03/2011
PART SIX
EMERGENCY COMMUNICATION
In line with the Command & Control structure, standard communications exist at Government, Strategic
(GOLD) and Tactical (SILVER) levels.
CENTRAL GOVERNMENT
In the event of a regional wide incident then it is expected that the Cabinet Office Briefing Room (COBR) will
be formed to assess the ongoing situation and provide detailed information to ensure an overarching
government response is given.
COBR briefs will be automatically issued to Emergency Planning Teams along with CRIP reports (Common
Recognised Information Picture) to ensure consistent Government messages and key action points are
communicated.
MULTI AGENCY COMMUNICATIONS
Standard systems and procedures exist to facilitate the emergency communications between agencies. In
addition regular briefings will take place (as required) at Strategic Co-ordinating Group (SCG) / GOLD &
Tactical Co-ordinating Group (TCG) / SILVER level. These briefs will provide local responders with key
information necessary for inclusion in their own briefs.
RBWM STANDARD ARRANGEMENTS
•
•
•
Dedicated partner agency lines of communication are established
Warning & Informing protocol are established
Media Plans are established
The Emergency Operations Centre (EOC)
On activation, the EOC will issue a communication either by email/fax or text (as appropriate) to partner
agencies, key stakeholders and staff giving notification of the EOC operating times and procedures being
adopted and disseminate any briefs as necessary.
•
•
•
The EOC is fully equipped with a various communication methods
Maintains a back up power supply
Manages actionable calls received from partner agencies or the Customer Service Centre (CSC)
Customer Service Centre (CSC)
•
•
•
•
•
Responsible for ensuring adequate telephone coverage in CSC
Maintaining a “HOTLINE” number disseminating live / updated messages
Maintain an EMERGENCY web page
Provide timely caller information and statistics to the EOC
Maintains a back up power supply
Press Office
•
•
•
•
Liaise with ALL stakeholders to agree standard messages for public & staff
Disseminate messages to Media
Arrange interviews and spokes persons
Co-ordinate external Media group activity where possible
RBWM Generic Flood Plan
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16/03/2011
Liaison Officers / Service Cells / Community Flood Groups
This group should endeavour to ensure the following minimum communications are available:
• Dedicated office land line
• Radio (if appropriate)
• Mobile phones (personal)
• Fax
• Generic Email
Standard briefs on protocol and methods of communications will be agreed for each event
RBWM Generic Flood Plan
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16/03/2011
PART SEVEN
WARNING & INFORMING
SPECIFIC WARNING ARRANGEMENTS
ENVIRONMENT AGENCY
National Floodline: 0845 988 1188
Incident hotline: 0800 807060
General Enquiries: 08708 506506 (Mon – Fri office hours only)
(See Emergency Contact directory for full partner agency direct numbers)
The EA operates a three stage warning code system that is preceded by a ‘Three-day flood risk forecast’ and
followed by a ‘Warnings no longer in force’ message when the alert and warning messages are removed.
The actions necessary at each stage are clearly identified and communicated to the relevant recipients.
The following codes are the nationally recognised standard warnings
Flood Warning Codes
Flooding is possible. Be prepared.
Flooding is expected. Immediate action
required.
Severe flooding. Danger to life.
The EA aims to provide Flood warnings where possible at least 2 hours before the onset of property flooding.
This is however on a best endeavour basis. As the Thames historically reacts slowly to flooding, the EA aim
to give 6 – 12 hours notice, possibly more, depending upon the nature of the flood event.
Note to planners & responders - EA data accuracy depends on:
Telemetry working correctly
Water remaining within river banks
All lock sluice gates open
No structural defence failures
On receipt of a flood warning plan for an immediate response
RBWM Generic Flood Plan
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16/03/2011
Flood Warnings & Codes – What they do
Warning no longer in force
Three-day flood risk
forecast
What it means
Be aware. Think ahead.
Keep an eye on the weather
situation.
When it’s used
Daily forecasts of flood risk
on our website
www.environmentagency.gov.uk. These are
updated more frequently for
higher flood risk situations.
Triggers
• Information updated daily
on the
Environment Agency
website.
• The information includes
the current and forecast
situation and how this is
likely to affect each county in
England and Wales
over the next three days.
What it means
Flooding is possible. Be
prepared.
What it means
Flooding is expected.
Immediate action required.
What it means
Severe flooding. Danger to life.
When it’s used
Two hours to two days in
advance of flooding.
When it’s used
Half an hour to one day in
advance of flooding.
When it’s used
When flooding poses a
significant risk to life or
significant disruption to
communities.
Triggers
• Forecasts that indicate that
flooding from rivers may be
possible.
• Forecast intense rainfall for
rivers that respond very rapidly.
• Forecasts of high tides, surges
or
strong winds.
Triggers
• High tides, surges coupled
with
strong winds.
• Heavy rainfall forecast to
cause flash flooding of rivers.
• Forecast flooding from rivers.
Triggers
• Actual flooding where the
conditions pose a significant
risk to life and/or widespread
disruption to communities.
• On-site observations from
flooded locations.
• A breach in defences or
failure of a barrier that is likely
to cause significant risk to life.
• Discussions with partners.
Impact on the ground
Maps will show one of four
levels of risk
for each county:
• Green = no risk of flooding
• Yellow = low risk of flooding
• Amber = medium risk of
flooding
• Red = high risk of flooding
Impact on the ground
• Flooding of fields, recreation
land and car parks.
• Flooding of minor roads.
• Flooding of farmland.
• Spray or wave overtopping on
the coast.
Impact on the ground
• Flooding of homes and
businesses.
• Flooding of rail infrastructure.
• Flooding of roads with major
impacts.
• Significant waves and spray
on the coast.
• Extensive flood plain
Impact on the ground
• Deep and fast flowing water.
• Debris in the water causing
danger.
• Potential or observed
collapse of buildings and
structures.
• Communities isolated by
flood waters.
RBWM Generic Flood Plan
24
16/03/2011
What it means
No further flooding is
currently expected for your
area.
When it’s used
When a flood warning or
severe flood warning is no
longer in force.
Triggers
• Risk of flooding has passed.
• River or sea levels have
dropped back below severe
flood warning or flood
warning levels.
• No further flooding is
expected.
• Professional judgment and
discussions with partners
agree that a severe flood
warning status is no longer
needed.
Impact on the ground
• No new impacts expected
from flooding,
however there still may be:
• standing water following
flooding;
• flooded properties;
• flooding or damaged
infrastructure.
Advice to the public/media
• Check the forecast on our
website.
• Remain aware of the
impending
weather conditions for your
area.
Advice to operational
organisations
• The three-day forecast is
the public facing version of
the Flood Guidance
Statement that category 1
and 2 responders receive.
• Advice for organisations
varies depending on the
level of flood risk and is
provided on the Flood
Guidance Statement issued
by the Flood Forecasting
Centre.
RBWM Generic Flood Plan
Advice to the public/media
• Be prepared to act on your
flood plan.
• Prepare a flood kit of essential
items.
• Avoid walking, cycling or
driving through flood water.
• Farmers should consider
moving livestock and equipment
away from areas likely to flood.
• Call Floodline on 0845 988
1188 for up-to-date flooding
information.
• Monitor local water levels on
the Environment Agency website
www.environmentagency.gov.uk.
Advice to operational
organisations
• Check your flood response
plans to see how your
organisation needs to respond.
• Speak to your local
Environment Agency Flood
Warning Duty Officer for the
latest forecast information.
• Dial into Flood Advisory
Service
teleconferences.
• Advise the public to call
Floodline on 0845 988 1188 for
up-to-date flooding information.
• Please report any flooding in
your area to your
local Environment Agency office.
25
inundation (including caravan
parks or campsites).
• Flooding of major
tourist/recreational
attractions.
Advice to the public/media
• Protect yourself, your family
and help others.
• Move family, pets and
valuables to a safe place.
• Turn off gas, electricity and
water supplies if safe to do so.
• Put flood protection equipment
in place.
• If you are caught in a flash
flood, get to higher ground.
• Call Floodline on 0845 988
1188 for up-to-date information.
Advice to operational
organisations
• Check flood response plans
for actions required at this
stage.
• Speak to your local
Environment Agency Flood
Warning Duty Officer for the
latest forecast information.
• Advise the public to call
Floodline on 0845 988 1188 for
up-to-date flooding information.
• Please report any flooding in
your area to your local
Environment Agency office.
• Critical infrastructure for
communities disabled.
• Large number of evacuees.
• Military support.
Advice to the public/media
• Stay in a safe place with a
means of escape.
• Be ready should you need to
evacuate from your home.
• Co-operate with the
emergency services.
• Call 999 if you are in
immediate danger.
• Call Floodline on 0845 988
1188 for up-to-date flooding
information.
Advice to the public/media
• Be careful. Flood water may
still be around
for several days and could be
contaminated.
• If you’ve been flooded, ring
your insurance company as
soon as possible.
Advice to operational
organisations
• Check flood response plans
for actions required at this
stage.
• Advise the public to put their
safety first and to be ready to
evacuate should the authorities
decide it’s needed.
• Develop clear messages for
local communities and the
public.
Advice to operational
organisations
• Recovery phase will have
started.
• Advise the public to call
Floodline on 0845 988 1188
for advice on what to do if
they have been affected by
flooding.
16/03/2011
Flood Warning Areas
Within the Thames Region there are 3 area offices, which operate in our area. These are:
Thames Region North East (Hatfield)
River Colne
Colne Brook
Thames Region South East (Camberley)
Cut
Jubilee River
Thames
Bisham
Cookham
Hurley
Thames Region West (Wallingford)
River Thames from source to Hurley
Jubilee River Operation
The EA will contact the EOC when changes to the Jubilee River operations are being implemented.
This will assist us to understand changes to river conditions. The public can find further information on
Jubilee River operations at Flood line 0845 988 1188 / Quick dial 173105.
Flood monitoring and forecasting
To produce early indications of possible flooding, information from the network of rain gauges and
river level recording sites, the Met. Office, weather radar and local data such as soil saturation, is
used.
Level to level correlation
Used to forecast a downstream peak level once the flood peak has passed the upstream site.
Areas / Communities where the Environment Agency cannot offer full Flood Warning Service
Windsor and Maidenhead (South East Area – Thames Region):
Sunningdale, Sunninghill, Cheapside, Holy Port and Waltham-St-Lawrence
RBWM Generic Flood Plan
26
16/03/2011
Telemetry sites
Telemetry Site Name
Type of Site
Watercourse
Hurley Lock
River Gauge
Thames
Raymill Road
River Gauge
The Cut
Marlow Lock
River Gauge
Thames
Cookham Lock
River Gauge
Thames
Maidenhead
River Gauge
Boulters Lock
River Gauge
Thames
Bray Lock
River Gauge
Thames
Romney Lock
River Gauge
Thames
Windsor Park
River Gauge
Thames
Old Windsor Lock
River Gauge
Thames
Bell Weir Lock
River Gauge
Thames
RBWM Generic Flood Plan
27
Thames
16/03/2011
Flood alert and flood warning areas covered in this plan
NAME
River Thames at Bourne End
River Thames at Cookham
TA_DESC
River Thames at Bourne End including Spade Oak
Reach, Cockmarsh and Riversdale
River Thames at Cookham including Cookham Lock,
Cookham Village and East Cookham Rise
Quickdial Code
173103
173104
River Thames at Datchet
River Thames at Datchet including Slough Road, Eton
Road, Horton Road, Frogmore, Datchet Golf Course and
Datchet Common
173106
River Thames at Horton
River Thames at Horton including Horton Gardens and
Kingsmead Quarry
173107
River Thames at Hurley and
Harleyford
River Thames at Hurley and Harleyford including Hurley
Lock and Temple Lock, Frogmill Spinney, Temple Mill
Island and Temple
173101
River Thames at Marlow and
Bisham
River Thames at Maidenhead
to Windsor and Eton
River Thames at Marlow and Bisham including Marlow
Lock, South Marlow, Little Marlow and Bisham Abbey
River Thames at Maidenhead, Bray, Dorney, Windsor
and Eton
173102
173105
River Thames at Old Windsor including Old Windsor
River Thames at Old Windsor Lock, Straight Road, Church Road, St Luke's Road and
Friday Island
173108
River Thames at Staines and Egham including Bell Weir
River Thames at Staines and
and Penton Hook Locks, Runnymede, Hythe End,
Egham
Pooley Green, Thorpe Lea and east Egham
173110
River Thames at Wraysbury and Ham Island including
Friary Island
Cut at Ryehurst Lane,
Cut at Ryehurst Lane, Westley Mill and Paley Street
Westley Mill and Paley Street including Bucks Bridge, Berkshire
Cut at the Binghams including properties around Tithe
Cut at the Binghams
Barn Drive, Berkshire
River Thames at Wraysbury
173109
173202
173201
Environment Agency quick dial codes for our area:
Floodline 0845 988 1188 – select option 1 – enter quick dial code as shown above
Other warning methods:
•
•
Teletext pg 169
Ceefax pg 419
Messages can be received by Telephone / Mobile / Email / Fax / Pager giving details of:
•
•
•
Type of warning
Situation report
Advice
The service is available for:
• Those living within flood areas
• Partner Agencies
• Flood Wardens
Flood outlook report / Flood warning statement (weekly) – Received by partner agencies only
RBWM Generic Flood Plan
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16/03/2011
Provided by the EA, giving details of anticipated flood conditions currently and for the next 7 days for
pre planning purposes only.
The Flood Forecasting Centre (FFC) provides the following services to emergency responders in
England and Wales:
•
Extreme Rainfall Alert (ERA) Service. Used to forecast and warn for extreme rainfall that could
lead to surface water flooding, particularly in urban areas. An ERA Alert (PDF, 170 kB) is
issued when there is more than a 20% chance of extreme rainfall. Guidance on a 10 — 20%
probability of extreme rainfall is included within the Flood Guidance Statement.
•
Flood Guidance Statement (FGS). The FGS provides county level information for days one to
three and a regional scale illustration of risk level for days four and five.
•
Web Service - The FFC's services are available online on Hazard Manager, a one-stop web
portal for the emergency response community, allowing access to the FFC and Met Office
services in one location, using a single username and password.
Mapping Updates – For partner agencies only
Provided by the EA, and used by the:
•
•
•
Emergency Planning Team;
Land Drainage; and
Planning Departments.
The Environment Agency website: www.environment-agency.gov.uk
Provides details of:
• Flood risk checker (by postcode)
• Leaflets of useful information for before / during and after a flood
• Flood Plan templates for home or business needs
• Flood warnings in force
o http://www.environment-agency.gov.uk/homeandleisure/floods/31618.aspx
• Web pages on handy tips and suitable flood products
Advertising & awareness campaigns
The EA also produces regular newsletters and on occasion targets areas for Flood Awareness
Campaigns as well as national advertising.
MET OFFICE
National Severe Weather Warning Service (NSWWS)
The NSWWS warns the community by providing prior warnings of severe weather which could cause
problems, ranging from widespread disruption of communications to conditions resulting in transport
difficulties or threatening lives.
The Met Office data is fed into the National Flood Forecasting System (NFFS), which predicts some
main river levels and allows warnings to be raised.
Further support is provided in three ways:
• To the public at large via the broadcast media;
• To the civil emergency authorities;
• To the Ministry of Defence when conditions become sufficiently severe to warrant military aid.
There are 3 forms of warnings received by email & fax to the Borough CCTV / Control Room and
EPO:
•
Early Warning – issued 2-3 days in advance of severe weather event and updated daily until
event occurs.
RBWM Generic Flood Plan
29
16/03/2011
•
•
Flash Warnings – Issued close to expected event, usually 2 – 6 hours in advance.
Heat Health watch – N/A
RBWM also have direct access to the Duty Public Weather Service Consultant for the South East who
is on hand to provide details of immediate local conditions and expected variations on the Regional
picture.
CCTV / Control Room holds specific instructions to implement on receipt of any early / flash warnings
Other sources of Met Office information
•
•
•
•
•
www.met-office.gov.uk
National Regional news
Local Radio
Public Weather Service Newsletter issued regularly to the Emergency Planning Team
Summer / Winter forecasts
LOCAL AUTHORITY
RBWM have a statutory duty to warn & inform in accordance with the Civil Contingencies Act 2004.
The Borough will actively follow up and repeat the EA messages provided using the emergency web
page, hotline and media outlets.
In addition, the Flood Wardens will be notified to up date community flood boards.
The EA provided new updated flood boards in 2011 after consultation with the Local Authority and
Flood Wardens.
Flood Boards are located at:
BISHAM
BRAY
COOKHAM
DATCHET
ETON TOWN
ETON WICK
HORTON
HURLEY
MAIDENHEAD
TEMPLE
WINDSOR
OLD WINDSOR
WRAYSBURY
-
School House Marlow Road by Electricity Sub-station
Village Hall
The High Street (Spencer Gallery)
Next to Enzo’s Hairdressers on the “Green”
Town Council Offices, 102 High Street
Post Office
Horton Depot (Elliott’s)
Village Hall
Town Hall Foyer
Old Mill House
York House Reception & Tinkers Lane Depot
Parish Council Notice Board Close to both Sub Post Offices
Village Hall Notice board in village Centre
Non EA watercourses and some specific urban sites
RBWM have telemetry and warning system in place which is monitored by the CCTV / Control Room.
Warning & Informing briefs
These will continue during a flood event at regular intervals with key stakeholders and partner
agencies. This will be followed by regular public message announcements as appropriate.
Media Management
The press office have produced an internal Media plan to deal with managing the press and providing
accurate key information to the public during a crisis.
Public Information
See Generic Borough Emergency Plan part 4, section 2 for more details
RBWM Generic Flood Plan
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16/03/2011
Flood warnings will be broadcast to the following local TV and radio stations who will broadcast the
information to the public:
BBC Radio Berkshire
104.1 – 104.4 FM
Time 106.6 FM
106.6 FM
2-Ten FM
102.9 – 103.4 FM
Reading 107 FM
107 FM
ITV Thames Valley TV
BBC South East Today TV
During a flooding incident the EOC in conjunction with the Borough Press Office will mirror EA key
messages using all available methods including Flood Wardens and Volunteers (if appropriate). With
direct contact being made with those vulnerable groups assessed as being “at risk”.
STANDARD PUBLIC INFORMATION AND ADVICE CURRENTLY AVAILABLE
Environment Agency
Flood Warnings in force
http://www.environment-agency.gov.uk/homeandleisure/floods/31618.aspx
“Preparing for a flood”
http://www.environment-agency.gov.uk/homeandleisure/floods/31624.aspx
Installing your own Flood defences
http://www.environment-agency.gov.uk/homeandleisure/floods/31644.aspx
What to do if a flood happens
http://www.environment-agency.gov.uk/homeandleisure/floods/31632.aspx
Basic Emergency Flood Plan
http://www.environment-agency.gov.uk/homeandleisure/floods/38329.aspx
After a flood
http://www.environment-agency.gov.uk/homeandleisure/floods/31630.aspx
Cleaning up after a flood
http://www.environment-agency.gov.uk/homeandleisure/floods/54871.aspx
A guide for older people
http://publications.environment-agency.gov.uk/pdf/GESW0409BOKD-e-e.pdf
Flood preparation guide for business
http://www.environment-agency.gov.uk/business/topics/32354.aspx
Create a personalised flood plan
http://www.environment-agency.gov.uk/homeandleisure/floods/38329.aspx
Business flood checklist
http://publications.environment-agency.gov.uk/pdf/GEHO1009BRDL-e-e.pdf
Living on the Edge – Guidance for Riparian Owners
http://www.environment-agency.gov.uk/homeandleisure/floods/31626.aspx
Available EA booklets, guides and fact sheets
http://www.environment-agency.gov.uk/homeandleisure/floods/31624.aspx
Met Office
What to do in severe weather
http://www.metoffice.gov.uk/weather/uk/advice/index.html
Weather forecast & warnings
RBWM Generic Flood Plan
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16/03/2011
http://www.metoffice.gov.uk/weather/uk/uk_forecast_weather.html
Local Authority
RBWM Emergency flood webpage
http://www.rbwm.gov.uk/web/sdop_flooding_info.htm
RBWM Sandbag Policy
http://www.rbwm.gov.uk/web/sdop_sandbags.htm
RBWM – Frequently asked questions
http://www.rbwm.gov.uk/web/sdop_flooding_info_faq.htm
Highways Agency Advice
General travelling advice
http://www.highways.gov.uk/knowledge/2244.aspx
Public Health Advice
Main page
http://www.hpa.org.uk/Topics/EmergencyResponse/RespondingToConventionalHazards/ForcesOfNat
ure/EffectsOfFlooding/
Information for people who have been affected by the flood
http://www.hpa.org.uk/Topics/EmergencyResponse/RespondingToConventionalHazards/ForcesOfNat
ure/EffectsOfFlooding/Guidelines/
Health advice following flooding
http://www.hpa.org.uk/web/HPAwebFile/HPAweb_C/1194947339369
Cleaning Up after a flood – Health advice
http://www.hpa.org.uk/web/HPAwebFile/HPAweb_C/1194947420817
Tips for coping with water shortage
http://www.hpa.org.uk/web/HPAwebFile/HPAweb_C/1194947340948
Water consumption advice
http://www.hpa.org.uk/web/HPAwebFile/HPAweb_C/1194947340948
Chemical and environmental hazards following floods
http://www.hpa.org.uk/Topics/EmergencyResponse/RespondingToConventionalHazards/ForcesOfNat
ure/EffectsOfFlooding/Guidelines/
Contaminated playing fields –advice
http://www.hpa.org.uk/Topics/EmergencyResponse/RespondingToConventionalHazards/ForcesOfNat
ure/EffectsOfFlooding/GeneralInformation/floodFloodingFrequentlyAskedHealthQuestions/
Available Flood products (as recommended by the EA)
http://www.environment-agency.gov.uk/homeandleisure/floods/105979.aspx
Available flood products (as listed by the NFF)
http://www.bluepages.org.uk/
National flood Forum Leaflets
http://www.floodforum.org.uk/index.php?option=com_content&view=article&id=42&Itemid=23
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How do I find out if I am at risk from flooding
What preparations can I make to protect from flooding
I’m just about to flood, help!
What can you do to protect your home in future
Beginners Guide to Coastal flooding
Beginners Guide to Highway Flooding
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•
•
•
Beginners Guide to localised flash flooding
Beginners Guide to River Flooding
Beginners guide to sewage flooding
Association of British Insurers – Consumer advice on flooding
http://www.abi.org.uk/Information/Consumers/General/Flooding_and_Insurance.aspx
Business Link – Practical advice for businesses and flooding
http://www.businesslink.gov.uk/bdotg/action/search;jsessionid=XMLjHMgXjJFCrTBN2jxQyKpfrptjy5CR
JgnrqgJlsWLXPCb1jtky!-859142143?resultPage=1&expression=flooding
RSPCA Advice for animal
http://www.rspca.org.uk/servlet/BlobServer?blobtable=RSPCABlob&blobcol=urlblob&blobkey=id&blob
where=1184763795681&blobheader=application/pdf
Blue Cross Pet Charity – Pets & Floods – Protecting your pets if disaster strikes
www.bluecross.org.uk
British Damage Management Association - Understanding Basic Flood Recovery Procedures
http://www.bdma.org.uk/publications/flooddocs
Food Standards Agency – Food Safety Advice for people affected by flooding
http://www.food.gov.uk/news/newsarchive/2007/jul/flooding
BBC Berkshire – Interactive Flood map
http://www.bbc.co.uk/berkshire/content/articles/2007/07/26/flood_map_feedback_feature.shtml
Flood Risk Action Group (FRAG)
www.frags.org.uk/emergencyresponse.htm
Electrical Safety Council
http://www.esc.org.uk/pdf/flood_advice.pdf
HEALTH & SAFETY
Health & Safety Notice
Flood water is dangerous.
There is a possibility of drowning, being swept away, contamination or underwater hazards.
ALL rescue operations will be the responsibility of the emergency services.
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•
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Do NOT wear overalls or heavy work clothing near water
Do NOT enter the water, except as a last resort
Do NOT tie yourself to a rope to enter water
Do wear a personal flotation device (lifejacket / buoyancy aid)
Always wear Personal Protective Equipment when within 3m of the waters edge
All Volunteers will need to conduct a dynamic risk assessment for each situation that arises.
UNDER NO CIRCUMSTANCES SHOULD ANYONE VOLUNTARILY PUT THEMSELVES OR
NEIGHBOURS AT RISK
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PART EIGHT
TRAINING & EXERCISING
In addition to the general training undertaken by all of the Emergency Planning Team and Liaison
Officers, some staff have attended Water Awareness training in North Wales. The course is designed
to highlight hazards and safety measures applicable when working near water and to provide basic
awareness levels to those either required to work in a flood area or those making operational
decisions which involve staff in the vicinity of a flood area.
2006
Joint 145 Brigade / RBWM exercise over 2 days
2006
Water Awareness Training – Bala, N Wales – course
set up
Water Awareness Training – Bala, N Wales
Berkshire Business Continuity Forum annual exercise
(Monsoon)
Water Awareness Training – Bala, N Wales
Water Awareness Training – Bala, N Wales
Thames Valley LRF - Flood week
National Flooding Exercise – Watermark
2007
Nov 07
Aug 08
Oct 08
Oct 08
Mar11
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Tested EOC & Rest Centre
Operation
1 staff
2 staff
Various businesses attended
8 staff
5 staff
Public
Part of TVLRF Flooding Sub
group
and
Exercise
Watermark’s Task & Finish
group
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PART NINE
RESOURCES
The EOC, CCTV Control Room and Duty Emergency Planning Officers carry or have easy access to a
central local resource database compiled for emergency use.
A resource database for Berkshire is also available for the provision of equipment and services from
private companies.
Parish Councils, businesses and private Households should also keep local lists for use with their own
plans.
Rest Centres
The EOC, CCTV Control Room and Duty Emergency Planning Officer hold copies of the Borough
Rest Centre Plan.
Transport
Emergency transport will be co-ordinated by the Emergency Operations Centre in conjunction with key
stakeholders. The main function will be to:
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Manage transport requirements for evacuation purposes
Manage transport requirements for staff & volunteers
Manage driver hours and rosters
Ensure safe access/egress routes are maintained
Personal contact details not available on the public document
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PART TEN
CONTACT DIRECTORY
The EOC, CCTV Control Room and Duty Emergency Planning Officers carry or have access to a
central contact directory for emergencies.
Key stakeholders will be advised of contact details to be used at each incident
Personal contact details not available on the public document
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GLOSSARY OF ABBREVIATIONS
CCA
COBR
CRIP
CSC
DEFRA
EA
EOC
EPO
EPT
GIS
LALO
LRF
PPS 25
RBFRS
RBWM
SCAST
SFRA
TVP
Civil Contingencies Act
Cabinet Office Briefing Room
Common Reporting Information Picture
Customer Service Centre
Department of Environment, Food and Rural Affairs
Environment Agency
Emergency Operations Centre
Emergency Planning Officer
Emergency Planning Team
Geographical Information System
Local Authority Liaison Officer
Local Resilience Forum
Planning Policy Statement 25
Royal Berkshire Fire & Rescue Service
Royal Borough Windsor & Maidenhead
South Central Ambulance Service Trust
Strategic Flood Risk Assessment
Thames Valley Police
END
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