QUEENSLAND TREASURY
Payroll tax OSRconnect user
guide
Version 8
June 2017
Payroll tax OSRconnect user guide
© The State of Queensland (Queensland Treasury) 2017
Office of State Revenue
Version 8 last updated 2/06/2017
Payroll tax OSRconnect user guide
Contents
1.0
Getting started .......................................................................................... 1
1.1
1.2
1.3
1.4
Log in with AUSkey ....................................................................................................................................... 1
Log in with user ID and password ................................................................................................................. 2
Changing your password ............................................................................................................................... 3
Automatic timeout and password lockout ...................................................................................................... 3
2.0
OSRconnect navigation ........................................................................... 4
2.1
2.2
2.3
2.4
2.5
2.6
2.7
Lodgement obligations .................................................................................................................................. 4
Payment obligations ...................................................................................................................................... 5
Creating users ............................................................................................................................................... 6
Updating your client details ......................................................................................................................... 10
Online help .................................................................................................................................................. 10
Filter and Search function ........................................................................................................................... 10
Logging out of OSRconnect ........................................................................................................................ 11
3.0
Lodging a periodic return ...................................................................... 12
3.1
3.2
3.3
3.4
3.5
3.6
Selecting the return period .......................................................................................................................... 12
Identification ................................................................................................................................................ 13
Return details .............................................................................................................................................. 13
Liabilities ...................................................................................................................................................... 15
Declaration .................................................................................................................................................. 16
Confirmation ................................................................................................................................................ 17
4.0
Lodging an annual return ...................................................................... 18
4.1
4.2
4.3
4.4
4.5
4.6
4.7
Selecting the return period .......................................................................................................................... 18
Identification ................................................................................................................................................ 19
Return details .............................................................................................................................................. 20
Liabilities ...................................................................................................................................................... 23
Status change ............................................................................................................................................. 24
Declaration .................................................................................................................................................. 25
Confirmation ................................................................................................................................................ 26
5.0
Lodging a final return ............................................................................. 27
5.1
5.2
5.3
5.4
5.5
5.6
5.7
Opening a final return .................................................................................................................................. 27
Identification ................................................................................................................................................ 28
Return details .............................................................................................................................................. 28
Liabilities ...................................................................................................................................................... 32
Status change ............................................................................................................................................. 33
Declaration .................................................................................................................................................. 34
Confirmation ................................................................................................................................................ 35
6.0
Correcting errors in payroll tax returns ................................................ 36
6.1
6.2
Periodic returns ........................................................................................................................................... 36
Annual returns ............................................................................................................................................. 39
7.0
Making a payment .................................................................................. 44
7.1
7.2
Select the Payment Obligations tab ............................................................................................................ 44
Payment options .......................................................................................................................................... 45
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1.0
Getting started
Go to www.qld.gov.au/osrconnect and select the green Log in to OSRconnect button.
You can log in to OSRconnect using either one of these two options:

AUSkey

user ID and password.
1.1
Log in with AUSkey
AUSkey is a secure login used to access government online services. It is an online identity for you, or a
representative of your business, without the need for multiple passwords. If you have an AUSkey you can use this
rather than entering the Captcha code to log in.
Registering for an AUSkey is free; and in most cases, you will be able to use your AUSkey almost immediately. To
register for an AUSkey, your business must have an ABN. If your business already has an AUSkey administrator,
get them to nominate you as an additional user.
If you do not have an AUSkey and your organisation does not have an AUSkey administrator, you need to:

go to the AUSkey website at https://abr.gov.au/AUSkey

provide details to confirm your identity

download and install the supporting AUSkey software

download and install your AUSkey.
Once you have your AUSkey you can:

use the online management facility at https://abr.gov.au/AUSkey to view and update your AUSkey details

change your password and other details

access other government online services that also accept AUSkey.
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1.1.1
Linking your AUSkey with OSRconnect
The first time you log in to OSRconnect, you will be asked to link your AUSkey. Our system will then recognise your
AUSkey when you log in and/or lodge reports via SBR-enabled software.
1. Select the AUSkey link.
(You will be taken to the Australian Government Authentication Service website to identify yourself.)
2. Select your AUSkey from the drop-down list and enter your AUSkey password. Click Continue to return to the
OSRconnect login page.
3. Enter your OSRconnect user ID and password.
4. Tick the checkbox.
5. Enter the Captcha code.
6. Click Login.
From now on, use your AUSkey to log in to OSRconnect.
Note: The next time you log in to OSRconnect, you will only need to complete steps 1 and 2—you won’t need to
enter the Captcha code.
If you experience problems installing your AUSkey, call 1300 AUSkey (1300 287 539) and quote the reference
number from your ‘Install your AUSkey to your computer’ email.
1.1.2
AUSkey for multiple clients
AUSkey cannot be linked to multiple OSRconnect client numbers, so you may wish to set yourself up as a multiuser. A multi-user ID is an individual login that can be linked to multiple client accounts. It allows you to log in once
and then switch between your client accounts without logging out.
You can then link your AUSkey to your user ID.
Call us on 1300 300 734 for information on setting up multi-user IDs and instructions on how to link your accounts.
1.2
Log in with user ID and password
1. Enter your client number or the unique 6-digit User ID.
2. Enter your password.
3. Enter the Captcha code.
The code is not case-sensitive. If you cannot decipher the code, click Get a new challenge for a new code as
many times as you need.
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1.3
Changing your password
1. If you lose or forget your password, or suspect it has been compromised, click the Forgotten your password?
link at the bottom of the log in screen.
2. Enter your user ID and select Continue.
3. Enter the email address linked to your user ID. Enter the Captcha code and select Continue again.
4. Check your user details that appear and select Reset Password. You will receive an email with your new
password.
If your user ID is a 7-digit client number, you will be redirected to the OSRconnect—request/reset password form.
Submit your request, and we will contact you with the new password.
1.4
Automatic timeout and password lockout
If you are logged in to OSRconnect and the system detects no activity after 30 minutes, you will be automatically
logged out. This reduces the risk of anyone accessing your details if you leave your computer unattended.
Your account will be locked after three unsuccessful login attempts. If this happens, you can request a new
password through the Forgotten your password? link on the log in screen.
More information
Visit www.qld.gov.au/osrconnect to find out about:

registering as a payroll tax client for OSRconnect.

activating your registration.

managing your OSRconnect account, including system requirements, resetting passwords, direct payments

help using OSRconnect, including troubleshooting and step-by-step guides for lodging online.
Contact us on 1300 300 734 or email [email protected].
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2.0
OSRconnect navigation
2.1
Lodgement obligations
The Lodgement Obligations tab displays your payroll tax returns that are yet to be lodged. This includes returns
that are due, not yet due and overdue.
The coloured icons indicate the status of each transaction:

green—the return is not due

yellow—the return is due that day

red—the return is overdue.
If you use the Filter and Search function to search historical records, the green tick indicates the return has been
submitted.
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2.2
Payment obligations
The Payment Obligations tab displays payroll tax returns that have been submitted and have a payment amount
due. Amounts shown will reflect any part-payments made and penalties applied.
A Copy of confirmation page will display when you select a transaction number. This page will show the amount
due at the time the return was lodged.
Once a liability has been paid in full, it will disappear from the Payment Obligations tab. To search your payment
history, enter a date range in the Filter and Search function under the Payment Obligations tab.
Note: There can be a delay of up to 4 hours between lodging the return and the liability being displayed under the
Payment Obligations tab (while the information is being processed and validated).
The icons indicate the status of each transaction:

green—the payment is not due

yellow—the payment is due that day

red—the payment is overdue

hourglass—the payment request is pending.
Note: Your payment will be processed overnight based on the payment date. Until this time, the amount owing will
remain on your Payment Obligations list.
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2.3
Creating users
You must have administrator access to view or create additional users or to edit an existing user’s authorisation.
Go to www.qld.gov.au/osrconnect and select Manage your OSRconnect account to find out how to add or edit an
OSRconnect user.
An existing user ID (6-digits) can be linked to several entities, allowing the user to switch between them without
logging out of OSRconnect. This multi-user can lodge returns or transactions for multiple revenue types in
OSRconnect.
2.3.1
Creating a multi-user
Follow these steps if you do not have a 6-digit user ID:
1. Select the Administrator tab.
2. Click Add and then select Create New User.
3. Enter all mandatory fields.
4. Nominate a temporary password. (The first time the user logs in, they will be prompted to change it.)
5. Select Save.
A pop-up box confirms the new user has been created with no authorisations and explains how to add an
authorisation by using User authorisations.
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6. Close the pop-up box.
7. Select the user from the User authorisations list.
8. Select an Activity from the drop-down list.
9. The Valid to date defaults to 31.12.9999 (it can be amended).
10. Select Save.
A pop-up box confirms that the changes have been completed successfully.
11. Close the dialogue box.
12. Take note of your new user ID (6-digits) and log out of OSRconnect.
Note: You can now link the new 6-digit user ID to other client numbers.
2.3.2
Adding an existing user
Follow these steps if you have a 6-digit user ID:
1. Select the Administrator tab.
2. Click Add and select Add Existing User.
3. Complete the mandatory fields and click Search.
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4. Select a Revenue type.
5. Click Save.
A pop-up box confirms the new user has been created with no authorisations and explains how to add an
authorisation by using User authorisations.
6. Close the pop-up box.
7. Select the new user from the User authorisations list.
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8. Select an Activity from the drop-down list.
9. The Valid to defaults to 31.12.9999 (it can be amended).
10. Select Save.
A pop-up box confirms that the changes have been completed successfully.
11. Close the pop-up box and log out of the OSRconnect.
The 6-digit user ID is now a multi-user (linked to multiple OSRconnect accounts).
2.3.3
Logging in as a multi-user
1. Log in to OSRconnect with your 6-digit user ID.
You might be prompted to reset your password.
2. Select the client you wish to view.
3. To navigate between clients without logging out of OSRconnect, select Change Client.
You can also link your AUSkey to your 6-digit user ID.
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2.4
Updating your client details
At the Administrator tab, select:

Contact Details to maintain your phone, email and address details
 Bank Accounts to add or delete bank accounts.
Go to www.qld.gov.au/osrconnect and select Manage your OSRconnect account for more information.
2.5
Online help
Online help is available for many OSRconnect screens and fields. Click the question mark icon for information
about a screen, field or function.
2.6
Filter and Search function
The Filter and Search function is located on the right-hand side of the Lodgement Obligations and Payment
Obligations tabs. Use it to search for specific current and
historical returns and payments.
Use the following search parameters:

Revenue type—you will only be able to see payroll tax and
transfer duty transactions

Period type—filter by monthly, quarterly, half-yearly and
annual returns and payments (depending on your current
lodgement frequency)

Operation—filter returns or payments by a specific revenue
type

From—this is the start date when setting a date range for your
search

To—this is the end date when setting a date range for your
search

Your ref.—you can filter by a specific client reference

Transaction no.—filter by a specific transaction number (a transaction number is the unique reference assigned
to a return also referred to as your payment reference code).
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2.6.1
Searching by date range
When searching for a return in Lodgement Obligations, the ‘To date’ must be at least the due date of the return
(that is, to search for the May 2016 return, the ‘To date’ must be 7 June 2016).
In the example below, the May 2016 return was due 7 June 2016. Entering a date before 7 June 2016 in the
To date field will not show the May 2016 return in the results.
In the example below, entering 8 February 2016 in the To date field, will show the January 2016 return because it
was due on Monday 8 February (the 7th was a Sunday).
If you are using multiple search parameters (for example, date range and transaction number) and make an error
with one (for example, the ‘To date’ doesn’t cover the due date of the period or the transaction number is incorrect),
the Filter and Search function will not show any results.
1. Enter your parameters and click the Filter button.
You will see the search results under the Lodgement Obligations or Payment Obligations tabs.
2. Click Clear to clear the search criteria.
2.7
Logging out of OSRconnect
To close a session, click the Logout link at the top of the screen.
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3.0
Lodging a periodic return
Important points to remember:

A periodic return is due 7 days after the end of the period. If the 7th day is on a weekend, or is a Queensland or
Australian public holiday, the due date is the next business day.

The return for the period ending 31 December is due by 14 January. If this day is on a weekend, the due date
is the next business day.

If there is no liability for the period, you must still lodge a periodic return showing $0 liability.
 Every member of a group must lodge their own periodic return for wages paid or payable for the period.
Go to www.qld.gov.au/payrolltax and select Lodging payroll tax returns for more information. The periodic
returns guide contains links to a tutorial and tips for lodging returns.
3.1
Selecting the return period
On the Lodgement Obligations tab:
1. Locate the periodic return you wish to complete from the Period column.
2. Select Create to display the return.
If you see a transaction number in the Transaction No. column, the return has been saved as draft. You can click
on this number to open the return.
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3.2
Identification
At the Identification stage, your client and period details will appear automatically.
1. You can enter your own reference (optional).
2. Select Save at any time to save your data. This will generate the transaction number (payment reference
code).
3. Select Exit to return to the Lodgement Obligations tab.
4. Click Next to continue.
The Due Date field will populate later.
3.3
Return details
Choose from the two options:
1. I need to calculate my payroll tax liability.
Select this option if you want the system to calculate your liability.
– If your status is group member, enter your Queensland taxable wages for the period.
– If your status is non-grouped, enter your Queensland taxable wages and answer the question: ‘Did you
pay interstate wages?’
Your answer will then determine whether a fixed periodic deduction or actual deduction is applicable
– If you are a designated group employer, enter your Queensland taxable wages and a fixed periodic
deduction.
– Enter your apprentice and trainee wages for the period.
– Select Calculate to populate the periodic liability information.
– Select Next to continue.
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The example below is for a non-grouped employer. For a designated group employer, there is no interstate wage
question, but the fixed periodic deduction field will still display.
2. I already know my payroll tax liability.
Select this option if you have calculated your periodic liability yourself.
– Enter the periodic liability that you have calculated, or enter 0 if the return is nil.
– Enter your apprentice and trainee wages for the period.
– Select Next to continue.
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3.4
Liabilities
OSRconnect will display the amount of payroll tax payable with interest (if applicable). At this stage, you can view a
summary of your return (you need to save the form first).
1. Select Save. The transaction number will be displayed in a pop-up box
that you can then close by clicking on the X button.
2. Click Print preview to view and/or print a draft copy of the return details.
3. Click the X button to return to the Liabilities screen.
4. Click Next to continue.
Viewing and/or saving a copy of the summary page at this point does not confirm your lodgement.
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3.5
Declaration
Enter your personal details. The fields marked with an asterisk (*) are mandatory.
1.
2.
3.
4.
As an authorised lodger, you must declare that the information provided is true and correct.
Select Save to save all data entered.
Select Print preview to print a summary of the information entered to this point.
Select Submit to lodge your return.
A Submit Now? pop-up box will appear.
5. Select Submit to confirm that you are ready to lodge the return.
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3.6
Confirmation
The Confirmation page will display when your return has been submitted successfully. It will show a breakdown of
the primary payroll tax liability, any unpaid tax interest (if applicable), due date, unpaid tax interest start date and
payment method options.
1. Select Print to print a copy of your confirmation.
Note: If paying by cheque, you need to send the confirmation page to us with the cheque.
2. If you want to pay by direct debit through OSRconnect, click Pay Now. You must record your bank account
details in OSRconnect before you can use this option.
3. Otherwise, click Exit at the bottom of the screen to close the confirmation.
Read about direct debit and other payment options.
4. Select Exit at the Close the form? pop-up box.
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4.0
Lodging an annual return
Before you lodge your annual return, make sure you have:

submitted all your periodic returns for the financial year. You cannot lodge your annual return until all your
periodic returns have been submitted

checked your employer status. If your status changed before 30 June, you must lodge a final return before
lodging your annual return.
Don’t forget:

Include any wages paid or payable for the period ending 30 June in your annual return. You do not need to
lodge a separate periodic return for any period that includes June (that is, the April–June return for quarterly
lodgers, January–June for half yearly lodgers or the June return for monthly lodgers).

If you are a designated group employer, we recommend you lodge your annual return before your group
members.

The annual return is due 21 July (even if this falls on a weekend).
Go to www.qld.gov.au/payrolltax and select Lodging payroll tax returns. The annual return guide contains links to
a tutorial, handy checklist and tips for lodging returns.
4.1
Selecting the return period
On the Lodgement Obligations tab:
1. Locate the annual return from the Period column.
2. Select Create to display the return.
Note: If you see a transaction number in the Transaction No. column, you can also click on it to open the relevant
return. If a transaction number displays, this means the return has been saved in draft.
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4.2
Identification
At the Identification stage, your client and period details will appear automatically.
1. You can enter your own reference (optional).
2. Select Save at any time to save your data. This will generate the transaction number (payment reference
code).
3. Select Exit to return to the Lodgement Obligations tab.
4. Click Next to continue.
The Due Date field will populate later.
Employer status

Check that your employer status is correct. If the status shown is incorrect and changed before 1 July of the
year of the annual return, do not proceed with your annual return. Complete a final return instead. Choose
Payroll Tax Final from the Create return/transaction drop-down box at the bottom of the Lodgement
Obligations tab and click Create.

If your status is changing on 30 June for the new financial year, proceed with the annual return and record the
change of status at the Status Change stage.
Start date

The start date of the annual return will automatically populate. In most situations this will be 1 July. If you have
lodged a final return during the financial year, or started to employ and became liable after 1 July, then the start
date for this return will reflect the date your status changed or when you became liable for payroll tax.
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4.3
Return details
Queensland non-taxable wages
1. Enter your Queensland non-taxable wages for the period of the return for each of the 3 categories.
2. Do not leave any fields blank; enter 0 for any nil amounts.
3. Include non-taxable wages such as workers’ compensation payments, exempt allowances and leave (e.g.
maternity leave) in Other non-taxable wages.
Queensland taxable wages
4. Enter your Queensland taxable wages for the period of the return for each of the 10 categories.
5. Do not include non-taxable wages in this section.
6. Include any wages paid or payable in June in your annual return.
7. Do not leave any fields blank; enter 0 for any nil amounts.
8. Click Forward to continue.
Note: Gross salary and wages must be the gross figure for Queensland taxable wages (before any deductions
have been applied). Interstate and/or group member wages are entered later in the return.
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Interstate wages
9. Answer the question: ‘Did you pay wages that are taxable in other states or territories of Australia?’
10. If you answer Yes, enter your Total interstate wages. If you did not pay interstate wages, check the No
option.
11. You must answer all questions. Do not leave any fields blank.
12. Click Forward to continue.
Note: Include only your interstate wages. Do not include any wages for group members (if applicable).
Group wages
The information below relates to designated group employers only. If you are a group member or non-grouped,
skip this section and go straight to ‘Payroll tax calculation’.
13. If you are a designated group employer, enter the Total Queensland taxable wages and Total interstate
taxable wages for the period of the return for all group members, including your figures as the designated
group employer.
14. You must complete all fields. Enter 0 for any nil amounts.
15. Click Forward to continue.
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Payroll tax calculation
16. Click Calculate to display the Payroll Tax Calculation for the return.
– Rebate is based on apprentice and trainee wages declared under non-taxable wages.
– Less total periodic amounts is the combined liability of your periodic returns (within the annual return
period)—it does not include interest or penalty tax.

If you are a group member or non-grouped, go to the Liabilities stage.

If you are the designated group employer and your annual deduction entitlement is greater than your wages, a
pop-up box will show the excess amount. See the next section on how to allocate an excess deduction.
Allocation of excess deduction
This section relates to designated group employers only. If you are a group member or non-grouped, skip this
section and go straight to Liabilities.
If your annual deduction entitlement is greater than your wages, a pop-up box will show the excess amount at the
payroll tax calculation. You can nominate (in order) other Queensland group members to share the excess. If you
do not nominate anyone, we will decide which members of the group receive this amount.
17. To nominate a group member, select Add and enter the Group member name and Client number. Click Add
or Delete to add or remove group members.
18. Click Next to continue.
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4.4
Liabilities
The Liabilities stage displays the summary of payroll tax payable:

Payroll tax amount for the whole return period

Less total periodic amounts, which do not include any interest or penalties you have paid during the year

Payroll tax liability/credit is the payroll tax amount less total periodic amounts for the period of the return

Total liability/credit for the period of the return.
Click Next to continue.
4.4.1
Bank details
This section will appear when the return results in a credit.
The first time a return has a credit balance, you will have the option to have the credit (once approved) refunded
directly to your back account.
1. Select Yes and provide the details of the bank account you would like the refund paid to.
2. Select No to have the refund forwarded by cheque to your postal address.
3. Click Next to continue.
The second time a return calculates a credit; we will pay the refund directly to your bank account (once approved).
4. Select Yes to use current bank account details.
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5. Select No to change your bank account details.
6. Click Next to continue.
4.5
Status change
1. Select Yes or No to every question. If you answer Yes to any of the questions, further information or questions
will display.
2. To print a summary of the information entered in the return so far, click Save and then Print preview.
3. Click Next to continue.
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Note: Viewing and/or saving a copy of the summary page at this point does not confirm your lodgement.
4.6
Declaration
Enter your personal details. The fields marked with an asterisk (*) are mandatory.
1. As an authorised lodger you must declare that the information provided is true and correct.
2. To print a summary of the information entered in the return to this point, click Save and then Print preview.
3. Select Submit to lodge your annual return.
Note: Viewing and/or saving a copy of the summary page at this point does not confirm your lodgement.
A Submit Now? pop-up box will appear.
4. Select Submit to confirm that you are ready to lodge the return.
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4.7
Confirmation
The Confirmation page will display when your annual return has been submitted successfully. It will show a
breakdown of the primary payroll tax liability, any penalties (if applicable), due date, unpaid tax interest start date
and payment method options.
1. Select Print to print a copy of your confirmation.
Note: If paying by cheque, you need to send the confirmation page to us with the cheque.
2. If you want to pay by direct debit through OSRconnect, click Pay Now. You must record your bank account
details in OSRconnect before you can use this option.
3. Otherwise, click Exit at the bottom of the screen to close the confirmation.
4. Read about direct debit and other payment options.
5. Select Exit at the Close the form? pop-up box.
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5.0
Lodging a final return
A final return must be lodged if you have a ‘change of status’ during a financial year.
A change of status occurs if, during the financial year:

you stop paying wages in Australia and do not intend to pay wages for the rest of the year

you become or stop being a group member

you become or stop being the designated group employer (DGE) for a group
 an administrator (e.g. receiver and manager or liquidator) is appointed or ceases.
Read more at www.qld.gov.au/payrolltax under Report a change in business conditions for payroll tax.
5.1
Opening a final return
On the Lodgement Obligations tab:
1. Locate Payroll Tax Final in the Create return/transaction drop-down menu.
2. Select Create to display the return.
Note: If you see a transaction number in the Transaction No. column, the return has been saved in draft. You can
click on this number to open the return.
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5.2
Identification
At the Identification stage, your client details will appear automatically.
1. You may enter your own reference (optional).
2. Click in the End Date field and select the date from the calendar that appears. For example, if you are part of a
group from 1 July and cease to be a group member on 1 September, the period for the final return will be 1 July
to 31 August.
3. Select Save at any time to save your data. This will generate the transaction number.
4. Select Exit to return to the Lodgement Obligations tab.
5. Click Next to continue.
5.3
Return details
Queensland non-taxable wages
1. Enter your Queensland non-taxable wages for the period of the return for each of the 3 categories.
2. Do not leave any fields blank. Enter 0 for any nil amounts.
3. Include non-taxable wages such as workers’ compensation payments, exempt allowances and leave (e.g.
maternity leave) in Other non-taxable wages.
Queensland taxable wages
4. Enter your Queensland taxable wages for the period of the return for each of the 10 categories.
5. Do not include non-taxable wages in this section.
6. Do not leave any fields blank; enter 0 for any nil amounts.
7. Click Forward to continue.
Note: Gross salary and wages must be the gross figure for Queensland wages (before any deductions have been
applied). Interstate and/or group member wages are entered later in the return.
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Interstate wages
8. Answer the question: ‘Did you pay wages that are taxable in other states or territories of Australia?’
9. If you answer Yes, enter your Total interstate wages. If you did not pay interstate wages, check the No
option.
10. You must answer all questions. Do not leave any fields blank.
11. Click Forward to continue.
Note: Only include your interstate wages. Do not include any wages for group members (if applicable).
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Group wages
The information below relates to designated group employers only. If you are a group member or non-grouped,
skip this section and go straight to ‘Payroll tax calculation’.
12. If you are a designated group employer, enter the Total Queensland taxable wages and Total interstate
taxable wages for the period of the return for all group members, including your designated group employer
figures.
13. You must complete all fields. Enter 0 for any nil amounts.
14. Click Forward to continue.
Payroll tax calculation
15. Click Calculate to display the Payroll Tax Calculation for the return.
– Rebate is calculated based on apprentice and trainee wages declared under non-taxable wages.
– Less total periodic amounts is the combined liability of your periodic returns (within the final return
period)—it does not include interest or penalty tax.

If you are a group member or non-grouped, go to the Liabilities stage.

If you are the designated group employer and your annual deduction entitlement is greater than your wages, a
pop-up box will show the excess amount. See the next section on how to allocate an excess deduction.
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Paid or Payable
This category will appear if the end date of your final return is part way through a period that has already been
submitted. You will be asked to ‘split’ the period. A pop-up error message will appear, and the Paid or Payable
category will display on the left-hand side navigation of the Return Details stage.
Note: If the end date of your final return period is at the end of a period or is part way through a period that has not
been submitted, you will not be asked to split the period.
16. Select the X to close the pop-up box.
17. Select the Paid or Payable category from the left-hand side navigation, and split the liability for the period as
requested.
18. Click Forward to continue.
19. In the Payroll Tax Calculation category, select Calculate for the form to recalculate any payroll tax
liability/credit taking into account the split period.
20. Click Next to continue.
Allocation of excess deduction
This section relates to designated group employers only. If you are a group member or non-grouped, skip this
section and go straight to Liabilities.
If your annual deduction entitlement is greater than your wages, a pop-up box will show the excess amount at the
payroll tax calculation. You can nominate (in order) other Queensland group members to share the excess. If you
do not nominate anyone, we will decide which members of the group receive this amount.
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21. To nominate a group member, select Add and enter the Group member name and Client number. Click Add
or Delete to add or remove group members.
22. Click Next to continue.
5.4
Liabilities
The Liabilities stage displays the summary of payroll tax payable:

Payroll tax amount for the whole return period

Rebate is based on apprentice and trainee wages declared under non-taxable wages.

Less total periodic amounts previously declared during the final return period (excluding unpaid tax interest
paid on periodic returns)

Payroll tax liability/credit is the payroll tax amount less total periodic amounts for the period of the return

Total UTI imposed if the return is submitted late
 Total liability/credit for the period of the return.
Click Next to continue.
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5.4.1
Bank details
This section will appear when the return results in a credit.
The first time a return has a credit balance, you will have the option to have the credit (if approved) refunded
directly to your back account
1. Select Yes and provide the details of the bank account where you would like the refund to go.
2. Select No to have the refund forwarded by cheque to your postal address.
3. Click Next to continue.
The second time a return calculates a credit; we will pay the refund amount directly to your bank account (if
approved).
4. Answer the question: ‘Would you like the refunded amount to be paid to the below bank account?’
5. If Yes, proceed to the Status Change tab by selecting Next.
6. If No, provide the details of the bank account where you would like the refund amount to go.
5.5
1.
2.
3.
4.
Status change
Answer all questions in this section.
If you answer Yes to any of the questions, further information or questions will display
To print a summary of the information entered in the return so far, click Save and then Print preview.
Click Next to continue.
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Note: Viewing and/or saving a copy of the summary page at this point does not mean the return has been
submitted.
5.6
Declaration
Enter your personal details. The fields marked with an asterisk (*) are mandatory.
1. As an authorised lodger you must declare that the information provided is true and correct.
2. To print a summary of the information entered in the return so far, click Save and then Print preview.
3. Select Submit to lodge your final return.
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A Submit Now? pop-up box will appear.
4. Select Submit to confirm that you are ready to submit the form.
5.7
Confirmation
The Confirmation will display when your final return has been submitted successfully. It shows a breakdown of the
primary payroll tax liability, any unpaid tax interest (if applicable), due date, unpaid tax interest start date and
payment method options.
1. Select Print to print a copy of your confirmation.
Note: If paying by cheque, you need to send us the confirmation page with the cheque.
2. If you want to pay by direct debit through OSRconnect, click Pay Now. You
need to record your bank account details in OSRconnect before you can use
this option
3. Otherwise, click Exit at the bottom of the screen to close the confirmation.
Read about direct debit and other payment options.
4. Select Exit at the Close the form? pop-up box.
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6.0
Correcting errors in payroll tax returns
If you find an error in a self-assessed or default periodic return or your annual return, you can make corrections in
OSRconnect and request a reassessment.
Before you start, print a copy of the original return—you won’t be able to do this after you have made changes and
sent the reassessment request. The following sections show how to find the return, print a copy, edit the return and
request a reassessment.
6.1
Periodic returns
You can amend self-assessed or default periodic returns only. For a reassessment of final returns or periodic
returns assessed by the Commissioner, send an email with your client number and revised wages information to
[email protected].
6.1.1
Selecting the return
1. On the Lodgement Obligations tab, locate the submitted return using the Filter & Search function.
If you have only just submitted a return, it will not display until its status is ‘Processed’. There can be a delay of up
to 4 hours between submitting a return and it being processed. If your search delivers a ‘no data available’ result,
check the transaction number or date range that you entered, or wait until the return has been processed.
2. The requested return will appear with a green tick, indicating that this is a submitted return.
3. Click the transaction number to open the return.
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6.1.2
Identification
1. To print a copy of your return before you edit it, go to the Liabilities stage and select Print preview. Return to
the Identification stage to continue your request for reassessment.
2. Select Edit to amend the return.
3. Choose a Reassessment reason from the drop-down list. You can also add more information in the
Comments field.
4. Click Next.
6.1.3
Return details
The original details will display in the return.
1. Overwrite the fields that need to be changed.
2. Select Calculate to update the figures. Changes made in the wages section will be reflected in the new
calculation.
3. Select Next to move through the form.
This calculation is only a reflection of your request for a payroll tax reassessment—it does not include interest or
penalty component. It does not become a reassessment until we have processed it.
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6.1.4
Liabilities
The new calculated liability is based on the wages declared in your request. It does not display a total amount
payable—this will be determined once the reassessment has been processed.
1. Select Print preview to see a copy of your request for reassessment.
2. Select Next to go to the Declaration stage.
6.1.5
Declaration and confirmation
1. Update the declaration details as required. Ensure all mandatory fields are filled.
2. Select Print preview to see or print a copy of the reassessment request.
3. Select Request to send your reassessment request.
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The Confirmation page can be printed at the time the request is made.
We will review the request and advise you of the outcome.
6.2
Annual returns
6.2.1
Selecting the return
1. On the Lodgement Obligations tab, locate the submitted return using the Filter & Search function.
If you have only just submitted a return, it will not display until its status is ‘Processed’. There can be a delay of up
to 4 hours between submitting a return and it being processed. If your search delivers a ‘no data available’ result,
check the transaction number or date range that you entered, or wait until the return has been processed.
2. The requested return will appear with a green tick, indicating that this is a submitted return.
3. Click the transaction number to open the return.
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6.2.2
Identification
1. To print a copy of the return before you edit it, go to the Status Change stage and select Print preview. Then
return to the Identification stage.
2. Select Edit to amend the return.
3. Choose a Reassessment reason from the drop-down list. You can also add more information in the
Comments field.
4. Click Next.
6.2.3
Return details
The original details will display in the return.
1. Overwrite the fields that need to be changed. Move through the sections by clicking Forward.

If you are a DGE, any adjustment made to your Queensland or interstate wage sections must also be reflected
in a change to the group wages section.

If you are a group member, any adjustments made to your return must be reflected in the DGE’s return. If the
DGE’s return is also incorrect, they need to make a separate request for reassessment.
2. Select Calculate to update the figures. Changes made in the wages sections will be reflected in the new
calculation.
3. Select Next to move through the form.
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This calculation is only a reflection of your request for a payroll tax reassessment—it does not include an interest or
penalty component. It does not become a reassessment until we have processed it.
6.2.4
Liabilities
The new calculated liability is based on the wages declared in your request. It does not display a total amount
payable—this will be determined once the reassessment has been processed.
Select Next to continue.
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6.2.5
Status change
1. Select Yes or No to every question. If you answer Yes to any of the questions, further information or questions
will display.
2. Select Print preview for a copy of your request for reassessment.
3. Click Next to continue.
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6.2.6
Declaration
If the return was self-assessed, you can update the declaration details.
1. Update the declaration details if required.
2. Select Print preview to see or print a copy of the reassessment request.
3. Select Request to send your reassessment request.
6.2.7
Confirmation
The confirmation page can be printed at the time the request is made.
We will review the request and advise you of the outcome.
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7.0
Making a payment
7.1
Select the Payment Obligations tab
1. Select the Payment Obligations tab to view your outstanding payments.
Note: There can be a delay of up to 4 hours between lodging a return and the liability being displayed under the
Payment Obligations tab (while the information is being processed and validated).
2. Find the return you wish to pay, and then click the link in the Transaction No. column. The transaction number
is also the payment reference code unique to that period.
A Copy of confirmation page will open (this is a copy of the Confirmation page you received when first submitting
the return). This page contains the payment options available, including the option to make a direct payment by
using Pay Now (if your bank details have been recorded).
Note: The amount owing under the Amount column in Payment Obligations may differ from the amount listed on
the Copy of confirmation under Total Payable if payment is received after the due date. This is because the Total
Payable on the Copy of confirmation is the amount owing at the time the return was submitted. The Payment
Obligations tab shows the current balance outstanding, which includes any unpaid tax interest imposed on the
overdue return.
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7.2
Payment options
The confirmation page confirms your return lodgement and includes a transaction number (payment reference
code). Quote this number when paying your return by BPAY, EFT or cheque.
See the payment options available on the right-hand side of the confirmation page. These include:

direct payment—to pay directly through OSRconnect, your bank account details must already be recorded. To
find out how, go to www.qld.gov.au/osrconnect and select Manage your OSRconnect account.

telephone and internet banking—BPAY®

electronic funds transfer

credit card—BPOINT

cheque.
7.2.1
Using the Pay Now option
Direct debit is the most convenient way to pay your liability after lodging your return in OSRconnect. You can pay at
the time of lodgement or afterwards through the Payment Obligations tab.
Note: Your bank account details must be set up in OSRconnect first. The Pay Now button will only appear if your
bank account details have been recorded in OSRconnect.
At the Copy of confirmation page:
1. Click Print for a hard copy.
2. Click Pay Now to pay your liability by direct payment.
The Payment Details pop-up shows the details for the return you are paying.

The Amount defaults to the total amount due. You can adjust this figure to a lower amount, if required, and
then the Balance Outstanding will automatically update. Check the Payment Obligations tab to make sure we
have received your payment.

The Payment Date defaults to today’s date. If you change the Payment Date, it must be set to on or before the
due date, otherwise unpaid tax interest will accrue.
3. Select which bank account you want the payment to come from using the drop-down list in the Bank Account
Details field.
4. Click OK.
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Note: If the Payment Details pop-up does not display correctly, you may need to enable compatibility view settings
in your internet browser. Find out how at www.qld.gov.au/osrconnect—select Manage your OSRconnect account
then OSRconnect system requirements access and reporting.
5. Click OK to confirm your payment.
A Payment Confirmation page will display with a receipt number to confirm the payment was processed
successfully.
Note: If a receipt number does not display, call 1300 300 734 or email [email protected] to confirm
your payment request has been received.
6. Click Print for a hard copy before exiting this screen. You cannot save an electronic copy of the payment
confirmation.
7. Click Exit to return to the Lodgement Obligations tab.
7.2.2
Payment in process
When a direct payment request has been made, an hourglass
icon will display against the transaction in the Payment
Obligations tab.
The transaction will remain in this tab until we have received the
payment.
If you request a part-payment, the hourglass icon will display until
we receive that part-payment. The current balance will then
display.
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