PRE-HIRE 360® FEEDBACK REPORT
CANDIDATE
Nicole Lutgen
POSITION
Manager-MGR-T
PRE-HIRE 360® SURVEY
Revenue Capture Analyst
CANDIDATE IP ADDRESS
63.224.12.18
CANDIDATE ASSIGNED TO
Jodi Wical
DATE
Thursday, June 15, 2017
REPORT HISTORY
Report Re-finalized:
Report Generated:
March 21, 2017 - 12:11PM
March 21, 2017 - 08:57AM
Note: The information provided in this report is based solely on Reference feedback submitted in response to the Pre-Hire 360® survey using SkillSurvey's Reference™
solution. To preserve confidentiality of Reference responses, this report should not be shared with the Candidate.
About SkillSurvey: SkillSurvey is the leader in online reference checking, sourcing and credentialing, providing
immediately useful insights to help employers make better hiring decisions. SkillSurvey speeds hiring for healthcare,
commercial, higher education, and staffing and recruiting organizations. Its cloud-based referencing and credentialing
solutions answer vital questions that help organizations hire the right people for every role. Visit us at
www.skillsurvey.com.
Nicole Lutgen
PRE-HIRE 360® FEEDBACK REPORT - EXECUTIVE SUMMARY
PREDICTIVE ANALYTICS
Numerous criterion-related validity studies conducted by the SkillSurvey analytics team who followed tens of thousands of new hires for an average of 21 months
reveal that two factors - Reference response rate and overall average numeric rating - are statistically predictive of turnover for cause within a year of hire. These
two factors are shown below.
Reference Response Rate: 100%
Overall Average Numeric Rating: 6.3
out of 7.00
5.89
1
2
3
4
6.30
5
6
7
Average Rating
MANAGERS ONLY
(5 of 5 References provided feedback)
ALL REFERENCES
COMPETENCY CLUSTER SUMMARY
The Candidate's References rated him/her on job-specific behaviors which are grouped into a Competency Cluster. Below is a summary of the average ratings for
each Competency Cluster. The job-specific behaviors that make up each Competency Cluster can be found in a later section of this report. If at least two of the
Candidate's managers provided feedback, a "Managers Only" bar (in orange) is displayed.
5.89
Overall Average Numeric Rating
6.06
Professionalism
5.50
Interpersonal Skills
6.21
6.10
Personal Value Commitment
ALL REFERENCES
1
2
3
4
6.44
6.11
5.83
Problem Solving and Adaptability
MANAGERS ONLY
6.30
5
6.40
6
7
Average Rating
AVERAGE RATING BY REFERENCE
5.75
The feedback from each Reference is presented in order by average
numeric rating (shown at the end of the bar).
6.04
6.10
6.75
6.87
1
2
3
4
5
6
7
Average Rating
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 1 OF 7
Nicole Lutgen
PRE-HIRE 360® FEEDBACK REPORT - EXECUTIVE SUMMARY
REFERENCE COMMENTS
Each Reference had the option of entering open-ended text comments on the Candidate's work-related areas for improvement and strengths. A horizontal line
separates comments provided by different References. Note: comments are verbatim as provided by References.
WORK-RELATED STRENGTHS:
1. Super eager to learn and "know her stuff". She works very hard to understand the detail behind what she is working on down so that when asked questions or
is presenting, she is confident in her answers because she fully understands when the data is coming from. 2.) Her detail-orientedness is truly impressive. Nicole
managed the receivables for one of our largest clients and the information she held in her head related to denials, work-flow and processes by specialty and
payor etc never ceased to amaze me!
1. Integrity 2. Self Starter/Learner 3. Productive
Attention to detail and rationale utilized by payer(s) while identifying key denial trends by payer Remained current with industry standards, rules and regulations of
healthcare payers and providers Easily able to transition to change in work standards/strategy.
Extremely proficient Excellent attention to detail Highly dependable
1. Learns very quickly, whether it is a new skill, concept, or application. 2. Intellectually curious and always looking for a solution, even if it isn't obvious or readily
accessible. 3. Very friendly and professional; great customer service.
WORK-RELATED AREAS FOR IMPROVEMENT:
1.) If in a supervisory role, focus on outward approach-ability. Nicole is very strong in her knowledge and confidence about that knowledge which often causes
her to to come across as very serious. At times this outward seriousness could be intimidating particularly for individuals that were less self-assured.
I don't have any contribution to this section.
1. Being a little more proactive in communicating updates to the team, instead of waiting for someone to ask. 2. Double-check analysis logic, especially when
output is not as expected. 3. Be vocal, participate more in meetings.
TIMELINE
User Submitted Candidate:
March 08, 2017 - 03:19PM (CST)
Candidate Submitted References:
March 20, 2017 - 12:32PM (CST)
Candidate Response Time:
7.88 Business Days
11.88 Calendar Days
Median Reference Response
Time:
0.06 Business Days
0.06 Calendar Days
Report First Ready to be Finalized:
March 20, 2017 - 03:50PM: 8.02 Business Days
Report First Finalized:
March 21, 2017 - 08:57AM: 8.73 Business Days
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 2 OF 7
Nicole Lutgen
BEHAVIORAL QUESTIONS BY COMPETENCY CLUSTER
The section shows the average numeric ratings by competency cluster, such as "Interpersonal Skills". If at least two of the Candidate's managers submitted
feedback, a "Managers Only" bar (in orange) is displayed.
The number in the column labeled "R" next to the behavioral question shows the range or difference between the highest and lowest rating submitted by the
References for the behavior. Example with 3 References: Reference 1 rated a '7' on a behavior, Reference 2 rated a '6' on this same behavior, and Reference 3
rated a '5' on this same behavior. R = 2 (highest rating submitted minus lowest rating submitted, or 7 - 5 = 2).
6.06
CLUSTER 1 - Professionalism
Average Numeric Rating by References
R
a) Demonstrate dependability (e.g., report consistently, and on time, for work, appointments,
and meetings)
2
6.00
1
6.00
b) Perform job duties in a reliable, responsible, and dependable manner
c) Have an attention to detail, resulting in few, if any, errors in his/her work
d) Show the ability to independently manage own time and prioritize work to meet deadlines
with little or no supervision
e) Display proficiency with MS Office software (Word, Excel, Power Point, etc.)
3
5.00
6.60
6.60
5.80
5.50
3
6.44
6.20
1
6.50
6.50
f) Understand medical jargon and codes to effectively ensure that billing statements are
accurate and revenue potential is maximized
1
7.00
6.80
g) Effectively utilize appropriate software applications (e.g., patient accounting, clinical, or
revenue management systems)
0
7.00
7.00
h) Remain current in professional knowledge, such as new codes or insurance reimbursement
methods, and apply this knowledge to the job
2
MANAGERS ONLY
ALL REFERENCES
5.50
1
2
3
4
5
6.00
6
7
Average Rating
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 3 OF 7
Nicole Lutgen
5.50
CLUSTER 2 - Interpersonal Skills
Average Numeric Rating by References
R
a) Develop strong, positive working relationships with manager and peers and maintain them
over time
3
b) Collaborate with internal partners in other departments to support charge capture efforts
across the organization
2
5.50
2
5.50
c) Verbally communicate ideas and concepts so that others can listen and understand
e) Train and educate clinical staff to document bill charges accurately, and in ways that
maximize revenue potential
MANAGERS ONLY
5.00
5.60
6.25
6.20
6.00
1
1
ALL REFERENCES
6.11
2
3
4
5
6.50
6
7
Average Rating
5.83
CLUSTER 3 - Problem Solving and Adaptability
Average Numeric Rating by References
R
a) Demonstrate the ability to effectively monitor and review billing statements to ensure that
they are accurate and complete
2
b) Review and analyze patient billing statements to identify additional opportunities for charge
capture
2
c) Interpret information related to policies and procedures as they relate to charge capture
methods and use to maximize revenue potential
2
5.50
d) Take the initiative to advise internal partners (e.g., clinical, billing, and coding staff) and
management about new codes and charges to capture revenue
2
5.50
e) Remain flexible and adapt to change and variety on the job (e.g., effectively handle
unexpected situations and changing conditions)
1
f) Accept feedback without becoming angry or defensive and use it to strengthen future
performance
2
MANAGERS ONLY
ALL REFERENCES
6.21
5.50
6.40
6.00
6.00
6.25
6.00
6.50
6.60
6.00
6.00
1
2
3
4
5
6
7
Average Rating
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 4 OF 7
Nicole Lutgen
6.10
6.40
CLUSTER 4 - Personal Value Commitment
Average Numeric Rating by References
R
a) Approach the job with confidence and a positive attitude (e.g., smile while working; see the
best in situations)
2
6.00
6.00
2
6.00
c) Treat other people, including those of different backgrounds, beliefs, and gender, with
fairness and respect
1
6.00
d) Exhibit maturity and self-control, even in situations involving conflict or stress (e.g., does not
threaten or abuse others, either physically or verbally)
1
e) Act in accordance with the highest possible standards of ethics and integrity and comply with
all applicable legal, safety, and regulatory standards and procedures
1
b) Demonstrate trustworthiness, honesty, and high personal standards in dealings with others
MANAGERS ONLY
ALL REFERENCES
6.40
6.40
6.50
6.80
6.00
1
2
3
4
5
6.40
6
7
Average Rating
ADDITIONAL REFERENCE FEEDBACK
This section shows the responses by References to the following two questions.
1. "Were you involved in the decision to hire this person at your company?"
Yes:
No:
2/5
3/5
(40%)
(60%)
*Based on responses from over 1 million References, 35.1% answered 'yes' to this question.
2. "Would you work with this person again?"
Yes:
No:
5/5
0/5
(100%)
(0%)
*Based on responses from over 1 million References, 99.2% answered 'yes' to this question.
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 5 OF 7
Nicole Lutgen
REFERENCE CONTACT INFORMATION
Candidates initially submit information about their References, such as the nature and duration of their work relationship with them. If a Reference has
changed any information supplied by the Candidate, the text of the information that was changed will appear in red font in this section. You may choose to
discuss any text in red font with the Candidate.
The symbols indicating survey completion status of the Reference are as follows:
- Solid green checkmark (
user.
): the Reference submitted his/her survey feedback responses prior to the time that the report was finalized by the end
- Hollow checkmark outlined in black (
): the Reference submitted his/ her survey feedback responses after the Candidate report was finalized, so this
Reference's feedback is not included in the report. Re-finalize the report to include this Reference's feedback.
- The word "NO" in red font ( NO ): the Reference has not submitted his/her survey feedback responses.
MANAGER
MANAGER
NON-MANAGER
Ms. Tammy Hughes
Mr. David Pries
Ms. Shanna Beckstrom
Company: ProSource Billing (now called:
Alltran)
Company: HealthEast
Company: ProSource Billing
Reference Job Title: Project Supervisor
Reference Job Title: Operations Manager
Reference Job Title: Director of Revenue
Integrity
Relationship: Manager (Supervisor, Boss)
Relationship: Manager (Supervisor, Boss)
Phone#: Work: 320-774-0156
Phone#: Work: 877-272-7729
(Work: 320-534-3245)
Phone#: Work: 763-234-2681
(Work: 651-968-5028)
(Cell: 763-234-2681)
Email: [email protected]
([email protected])
Email: [email protected]
Relationship: Coworker
IP Address: 50.84.4.76
IP Address: 63.230.90.4 (Duplicate IP
Address)
Email: [email protected]
IP Address: 207.225.8.1
Completed: 3/20/2017 12:58:40 PM (0
Business day, 0 Calendar day)
Completed: 3/21/2017 11:14:53 AM (1
Business days, 1 Calendar days)
Completed: 3/20/2017 3:50:42 PM (0
Business day, 0 Calendar day)
Current Company: Revtell Revenue Cycle
Management
Reference Industry:
Current Company: Summit Orthopedics
Reference Industry: Healthcare: Other
Candidate Job Title:
Reference Industry: Healthcare: Other
Candidate Job Title:
Dates: 03/01/2010 To 09/01/2015 (5 years,
6 months)
Candidate Job Title:
Dates: 03/01/2010 To 09/01/2015 (5 years,
6 months)
Address: Sartell,Minnesota United States
Dates: 09/15/2015 To 02/10/2017 (1 year, 5
months)
Does Reference/Referee want to be
informed of professional development
opportunities?: Yes
Address: Woodbury,Minnesota United
States
(St. Paul,Minnesota United States)
Address: Sartell,Minnesota United States
Does Reference/Referee want to be
informed of professional development
opportunities?: Yes
Does Reference/Referee want to be
informed of professional development
opportunities?: Yes
NON-MANAGER
NON-MANAGER
Ms. Jordan Fladeboe
Mr. Jerry Hammock
Company: ProSource Billing
Company: HealthPartners
Reference Job Title: Account
Representative
Reference Job Title: Operations Manager,
Revenue Cycle
Relationship: Subordinate (or Direct
Report)
Relationship: Client (or Customer)
Phone#: Work: 952-883-6000
(Work: 651-265-1535)
Phone#: Work: 877-272-7729
(Work: 320-534-3208)
Email: [email protected]
Email: [email protected]
IP Address: 198.174.110.146
IP Address: 63.230.90.4 (Duplicate IP
Address)
Completed: 3/20/2017 1:54:22 PM (0
Business day, 0 Calendar day)
Completed: 3/20/2017 1:01:29 PM (0
Business day, 0 Calendar day)
Reference Industry: Healthcare: Other
Current Company: Alltran Health Services
Candidate Job Title:
Dates: 05/01/2011 To 09/01/2015 (4 years,
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 6 OF 7
Reference Industry: Healthcare: Other
4 months)
Candidate Job Title:
Address: St. Paul,Minnesota United States
Dates: 03/01/2011 To 09/01/2015 (4 years, 6
months)
Does Reference/Referee want to be
informed of professional development
opportunities?: Yes
Address: Sartell,Minnesota United States
Does Reference/Referee want to be
informed of professional development
opportunities?: Yes
REFERENCE IP ADDRESS HISTORY
Beckstrom, Shanna
IP Address
Date
Action
50.84.4.76
03/20/2017 12:38PM
Email Link Clicked
50.84.4.76
03/20/2017 12:58PM
Survey Completed
Fladeboe, Jordan
IP Address
Date
Action
63.230.90.4
03/20/2017 12:49PM
Email Link Clicked
63.230.90.4
03/20/2017 1:01PM
Survey Completed
Hammock, Jerry
IP Address
Date
Action
198.174.110.146
03/20/2017 1:48PM
Email Link Clicked
198.174.110.146
03/20/2017 1:54PM
Survey Completed
Hughes, Tammy
IP Address
Date
Action
63.230.90.4
03/20/2017 12:52PM
Email Link Clicked
63.230.90.4
03/21/2017 10:51AM
Email Link Clicked
63.230.90.4
03/21/2017 11:14AM
Survey Completed
Pries, David
IP Address
Date
Action
207.225.8.1
03/20/2017 3:30PM
Email Link Clicked
207.225.8.1
03/20/2017 3:50PM
Survey Completed
Eide Bailly LLP has elected to feature 'Average Numeric Ratings' only on this report.
PAGE 7 OF 7