1. How to log into Tile Factory’s online ordering system?
Step 1: Type in www.tilefactory.com.au into your browser.
Step 2: Select “Wholesale Ordering” in the menu on the lefthand side.
You may also be able to select the shortcut icon on your desktop. This will
appear as the following:
The User Sign-In box (shown above) should now appear on the screen.
Step 3: Type in your username and password in the boxes provided and click
submit. (If you’ve forgotten your username and password you will need to
contact Tile Factory (07) 3848 3344)
2. How to locate a tile using the Product Search box?
Once you have logged in correctly your screen should look like the one above.
Step 1: At the top righthand side of the screen you will notice a “Product Search”
box like the one shown here. To search for a particular product simply type in
the description of the product you are looking for. (ie. tile colour, tile type or part
of the description listed in the price guide) The “Product Search” function is
similar to Google, it will pick up all products that contain the query you have
requested.
Step 2: Once you have typed in your product description click on the search
button located to the right of the search box.
Step 3: You may also wish to utilise the “Advanced Search” option which is
located to the right of the search box. This option allows you to expand your
search to include the maufacturer’s name combined with options such as colour,
item name and pattern. You don’t have to select additional options but this will
allow you to filter your search query. An example of this is shown on the next
page.
Once you have submitted your search, all the products that match your query
will be displayed on the screen similar to the one below. In this example a basic
search was done using “beige” as the search criteria.
Notice how the search has found all the products that have “beige” listed in
either the item# and description. From this point you can now locate the
particular product you are looking for as well as verify stock availability and
price.
3. How to place an order online
Step 1: Once you have found the product you are looking for their are two
ways to place an order. You can either select the product by clicking on the
item# and description or you can place a tick in the order check box on the
righthand side of the list. If you decide to place a tick in the order check box you
will then have to click on the “Load to Order Entry” button located at the top
centre of the list.
When using the check box option it will display the above. It must be noted that
when using this option it will not allow you to select the shade variations that are
available, it will automatically select the oldest stock first. To place an order you
need to type in the quantity you require and press submit. You may notice that
there are two other options available on this screen. The B/O option is for Back
Orders and is to be used if you don’t require the stock immediately. All standard
orders are sent out two days from the original order date. The sidemark
comment section is to be used for any PRODUCT RELATED requirements such as
shade, packing etc. Please do not use this for delivery instructions.
By selecting the product using the item# or description, the screen above will be
displayed. This is regarded as the best option for ordering as it allows you to
either use automatic selection or manual selection. The manual selection
option allows you to select the shade you require and shows you how many m2
of each are remaining. As previously mentioned the automatic selection will
only select the oldest stock first. Both options allow you to select the m2 you
require as well as use the B/O function and sidemark function. (For an
explanation of B/O and sidemark please refer to the previous page)
Step 2: Once you have selected the m2 you require and if necessary completed
the B/O and Sidebar section you can now click on the “Submit” button located at
the bottom (Check Box method) or the “Add to Cart” button located on the left
and bottom (item# & description method).
Step 3: After confirming your order you will be presented with a screen similar
to the one displayed above. From here there are several different options
available to you. To proceed to the checkout click on the “Checkout” button on
the left. To clear the order and start again click on the “Clear Order” button in
the middle. To archive your order and come back to it later click on the
“Archive Cart” button on the right. To continue shopping and add additional
products to the cart you can type a new search criteria in the “Search” box
located at the bottom of the order.
Step 4: After selecting the “Checkout” button you should end up with the above
screen. To proceed to the next screen please click on the “Continue” button located
at the bottom.
Step 5: The Order Information screen requires you to enter in all the information
relating to the order. The “P.O#” section is where you can type in your own personal
reference number or purchase order number. The “Tag/Comment” & “Special
Instructions” section is where you can type in any additional information relating to
the delivery. The “Ship To” section is where you need to type in the delivery address
you wish to have the order shipped to. This can either be your existing billing
address or you can type in a new shipping address if it is different to the billing
address. In the “Ship Via” section you can select the transport company you wish to
use. If your transport company is not listed please contact Tile Factory (07) 3848
3344. The “Shipping Instructions” section is for any comments relating to the shipping of the order. The “Job Name” section is where you can type in a reference that
relates to this order (ie. Customer Name or Lot number). The “Must Ship Complete”
check box is available if you require the whole order to be shipped together. If a
product is unavailable and you have not checked this box, the shipment may be
split. The “Request Date” section is for you to nominate when you require the order.
Once this is all complete you can click on the “Continue” button to proceed.
Step 6: At the final Order Confirmation screen you have the opportunity to either “Cancel Order”,
“Edit Shipping Information”, place the order on “24 Hour Hold” and “Activate” the order. If all of
the details listed above are correct you can finalise the order by clicking on the “Activate” button
located on the bottom left. Once this is done the only way to cancel the order is by calling the
Tile Factory Customer Service Team on (07) 3848 3344.
Step 7: After activating the order you will be presented with a screen similar to the one
displayed above. This will provide you with an order reference number that can be provided to
the Tile Factory Customer Service Team to help them locate your order. The order confirmation
can also be printed by clicking on the “Printer Friendly” button located at the bottom. From
there you will be able to print out a copy of your order for your own personal records.
4. How to Archive and Order and Retrieve it?
Step 1: To archive an order simply click on the “Archive Cart” button on the
bottom right.
Step 2: After selecting the “Archive Cart” button the screen above should appear.
The next step is to type in a description of your order so that it can be identified
later (ie. Customer name etc). If you wish to continue another order you can
select the “Clear After Archive” check box which will clear the cart once it has
been archived.
Step 3: Once you have completed step 2 you can now click on the “Submit
Archive” button located at the bottom to complete the process. This will now
store your order so that you can access it again at a later date.
Step 4: To access an archived order click on the “View
Cart Archive” button located on the left in the home
page menu.
Step 5: After you have selected “View Cart Archive” a screen similar to the one above should
appear. From here you can now choose to either “Delete”, “Display” or “Restore”. If you wish
to view the details of the archived order you can press the “Display” button and if you wish to
proceed with the archived order you can press the “Restore” button. If there are multiple
orders archived the will appear one after the other. You can identify each archived order by
the description name you gave it.
Step 6: Restoring the archived order will look similar to the screen above. There are now
two options available; “Clear Cart Before Restore” & “Delete Archive After”. If you want to
clear the contents of the existing cart before restoring the archived order you will need to
select the “Clear Cart Before Restore” check box and to delete the archived order after
restoring you will need to select the “Delete Archive After” check box. Once you have made
your selections you are now ready to restore the archive by clicking on the “Restore Archive”
button located at the button.
After restoring the archived order you should now be back at the “Order Review” screen
similar to the one diplayed above. To finish completing the order refer back to the “How to
Place an Order Online” section.
5. How to Check the Status of an Order?
Step 1: To view the status of any submitted orders you
will need to firstly click on the “Order Status” button
located in the menu on the lefthand side.
Step 2: After selecting the “Order Status” button in the menu you will see
something similar to the screen above. In this windo you can view the status of
all the orders you have placed within a given period. To change the order period
click on the drop down menu located at the top of the page and select the
number of days you wish to view. Once you have chosen the period click on the
“Reload” button located to the left of the drop down menu.
Step 3: The status of your orders will be represented by one of the following:
“Assembled” (the order is ready for dispatch), “Invoiced” (the order has been
dispatched), “Back Order” (the order is waiting for products to arrive), “See Details”
(the user has requested a dispatch date greater than 2 days from order
placement) and “Locked” (the order is currently being picked in the warehouse
and can’t be modified).
Step 4: If you want to locate an order you can scan through the list manually
looking for the P.O# or Ref# or refer to the date in which you placed the order.
You can change the order of the dates by clicking on the “Arrow” button
placed beside the Order Date column.
Step 5: The easiest way to find an order is to use the “Order Status Criteria”
search tool located at the top right of the page. You can type the P.O# or Ref#
directly into the “Order Status Criteria” search tool and then either press
“Submit” to find the order or “Clear” to change your request.
Step 6: After finding the order you can now look at the order status listed
under the “Status” column (Refer to the previous page for order status definitions). To view the order details you can click on the “Details” button located
to the right of the page.
Step 7: After clicking on the “Details” button you should view the screen illustrated
above. You can now either print out the order via the “Printer Friendly” button
located at the bottom or select “Back” to view other orders.
6. How to View a 24 Month Purchase History Report?
Step 1: To view the 24 month purchase history for
your account click on the “24 Month Purchase
History” button located on the left in the menu.
Step 2: After selecting the “24 Month Purchase History” button from the menu
the information listed above should appear on screen.
7. How to View the Shopping Cart Contents?
Step 1: To view the contents of the shopping cart while you are browsing
for stock you can click on the “Show Cart Frame” located at the top on the
righthand side.
Step 2: After clicking on the “Show Cart Frame” the shopping cart will open up on the
righthand side of the page. This will now display the entire contents of the cart with a
description and price of each item selected.
Step 3: If you find there are products in the cart
that you wish to remove or change you can do
this by clicking on the “Rmv” or “Chg” buttons
located at the top of the cart on the righthand
side.
Step 4: If you wish to remove the cart from view
you can select the “Hide Cart Frame” button
located at the top of the cart.
Step 5: The other way to view the cart is to click on the
“View Shopping Cart” button located on the right in the
menu. This will then display the same page that appears
when you have come to the “Order Review” section when
placing an order.