ENDERBY MEDICAL CENTRE PATIENT PARTICIPATION GROUP
MINUTES OF MEETING HELD ON 13 APRIL 2015 AT 7.15 PM
PRESENT:
Dr H C Bhutani, Mrs U K Bhutani; Dr N Lee; Mrs J Read; Helen Smith; Paul Diamond and Penney
Diamond; Michael Cooke, Peter Langston.
AGENDA ITEM 1 – Apologies: Dr N Khan; Pauline Ginetta; Geoffrey Fairgreive; Kevin Fingleton, Sue Wareham.
AGENDA ITEM 2 - Minutes of last PPG Meeting 6.10.2014
The minutes of the last PPG meeting held on 21 January 2015 were agreed by all present.
AGENDA ITEM 3 – Matters arising and actions undertaken
(Item 11 AOB) Waiting room – children’s play area
Mrs Bhutani had agreed to look at the feasibility of removable stickers for the waiting area wall for the
children to play with whilst waiting for an appointment. This proposal is still an option; however, the
Practice is due to be decorated from 1 May 2015, so the ‘stickers’ are on hold until the decorative work has
been completed. A further suggestion of a magnetic board, as opposed to ‘stickers on the wall’ was also
raised as a possibility and thought to be a better option as this may not spoil the new decoration.
(Item 7a) Practice Nurse and phlebotomist appointments - update from Practice - Mrs Bhutani informed
members that availability for more phlebotomy appointments has been released on line, but the demand for
appointments still remains very high.
(Item 7b) Patients’ missed appointments (DNA’s) - Quarterly audit figures from Practice and update from
practice members:- DNA’s
Month
Doctor
Nurse
Jan
72
65
Feb
68
68
March
76
67
Dr Bhutani commented that the Practice is being proactive with regard to patients who persistently do not
attend for their appointment and have adopted the following procedure:


Alert is added to patients medical records
2 DNA letters
3rd letter is then sent asking the patient to speak to the doctor prior to arranging any further
appointments.
The PPG members felt the Practice was doing all they could to tackle the problem and taking the appropriate
action and at the present time are not able to do anything further. The PPG members suggested a large sign
in the waiting area so that patients are made aware e.g. “have you had a problem getting an appointment?”
this may be because of the number of appointments not attended by patients (actual figures to be displayed
for doctors and Nurses). Action: To be discussed at next PPG meeting
(Item 8) Speakers - At the previous PPG meeting, it was agreed by all members to promote ‘prostate cancer’
during the influenza vaccination programme at the Practice. Penny Diamond will liaise with the Prostrate
Charity to see if a representative is available to attend the Influenza Sessions being held at the Practice on 3rd
and 17th October 2015 to give advice and information to patients. Penny Diamond has produced draft
signage for the local area; Penny Diamond to send final version of poster to Practice for perusal prior to
print. Action: PD to send final version of poster to Practice for perusal prior to print.
(Item 11 AOB) Poster to inform patients when GPs’ in the Practice – A poster has been drafted, however
not yet finalised, as Dr G Panray, presently a Locum Doctor at the Practice, has not made a final decision with
regard to joining the partnership. PPG members were informed that Professor S Ghosh is now a Practice
partner.
(Item 11 AOB) Practice car park – Dr Bhutani was looking into the feasibility of knocking part of the wall
down on the King Street side of the Practice (staff car park) and informed members that work is to go ahead
to remove up to 10ft off the existing wall. Practice staff members will be encouraged to use the additional
parking to ease congestion around the Practice.
(Item 11 AOB) Patients contacted post-discharge from hospital - Dr Bhutani updated PPG members on
patients being contacted post-discharge from hospital. The Practice currently has systems in place to
contact all patients on the 2% active case register (avoiding unplanned admissions) post-discharge to identify
any additional care needs.
AGENDA ITEM 4 Chair’s Report/Feedback – Helen Smith (Chair) informed PPG members that she will be attending
the June Blaby & Lutterworth Locality Meeting and will feedback information at the next PPG Group Meeting in July.
AGENDA ITEM 5 PPG Annual Report –Direct Enhanced Service (Patient Participation Scheme) & Annual General
Meeting of the Patient Participation Group – Election of officers (terms of reference) - The Practice has produced
the Local Patient Participation Report 2014-2015; approved and signed by the Helen Smith (Chair), that has been
submitted to the East Leicestershire & Rutland Clinical Commissioning Group. A copy of the Report has also been
added to the Practice Website and displayed in the Practice waiting area.
Helen Smith (Chair) informed members that she had been contacted by the Locality Lead with reference to any
feedback from the Group; Helen (Chair) was able to use the content of the Report to outline the areas where the
PPG members had been able to assist the Practice with issues and ideas to help improve current working practices.
The next meeting of the PPG will be the Annual General Meeting; at which present Committee members may offer
themselves for re-election or patients may nominate themselves for election to the Committee. The Practice will
inform the practice population of the AGM via posters; appointment board; website etc. Action: Julie Read - flyers
AGENDA ITEM 6 Practice Defibrillator – Helen Smith (Chair) recently met with the Community Heart Beat Trust re:
obtaining a defibrillator for the outside of the Practice. The estimated cost of purchasing the unit from the Charity is
£2,200, with an additional maintenance cost of £126.00 per annum. To date, the Charity has provided 350 new
defibrillators in the East Midlands area. The PPG members and Practice were happy for Helen to proceed with the
application to this organisation, as the village currently has 2 defibrillators provided by the charity. Helen to obtain 2
quotes and approach the Enderby Parish Council and the Blaby District Council with application forms for funding
towards the cost and implementation of the unit. Action: Helen re: application forms for defibrillator funding
Dr Bhutani commented that if additional funds were required then the Practice Partners would be willing to contribute.
ITEM 7 Repeat Prescriptions – Helen (Chair) raised the issue of repeat prescriptions. Currently 1 month’s supply = 28
tablets, however Helen commented that not all months have 28 days. Dr Bhutani commented this is manufacturing
problem, as all medication is dispensed as 28 days otherwise additional boxes would need to be opened.
ITEM 8 – Members issues/concerns – Helen (Chair) producing poster for the local pharmacy advertising the PPG
The next meeting of the PPG is 20.7.15