CTE PROGRAM REVIEW 2012 IDENTITY PROGRAM TITLE: Health Information Management Technology, Medical Administrative Assistant; Medical Transcription CIP Code: 51.0710 DEGREES AND CERTIFICATES 03 Health Information Management Technology ‐ AAS ‐ CO525 20 Medical Coding Specialist‐ Certificate of Achievement ‐ CO520 03 Medical Administrative Assistant AAS CO500 20 Medical Administrative Assistant CAC C0510 20 Medical Transcriptionist CAC CO820 Health Information Management Technology COURSE NAMES AND NUMBERS: HIM 101 ‐ Health Information Management I HIM 102 ‐ Health Information Management II HIM 110 ‐ Basic ICD Coding HIM 111 ‐ Basic CPT Coding HIM 115 ‐ Principles of Disease HIM 120 ‐ Statistical Tools for Health Information Technicians HIM 125 ‐ Current Health Care Comparative Applications HIM 210 ‐ Clinical Classification Systems HIM 215 ‐ Health Care Reimbursement HIM 220 ‐ Quality Management in Health Care HIM 222 ‐ Computers in Health Care HIM 230 ‐ Professional Practice I HIM 235 ‐ Professional Practice II MISSION: 1 The mission of the Joliet Junior College, Health Information Management Technology Program is congruent with the mission of the College to provide a quality education that is affordable and accessible to the diverse student population it serves. The purpose of the HIMT program is to prepare graduates for entry‐level positions in the Health information Management (HIM) profession. PROGRESS REPORT IMPROVEMENTS SINCE LAST REVIEW The Health Information Management Technology Associate Degree Program was awarded accreditation from the Commission on Accreditation for Health Informatics and Information Education (CAHIIM) on September 25, 2008. Graduates from the CAHIIM accredited program are eligible to take the American Health Information Management Association (AHIMA) Registered Health Information Technician (RHIT) exam. Since then the HIMT program has continued to see substantial growth each year in the program. JJC purchases the AHIMA virtual lab and 3M coding software annually for the HIMT program which is used in the classroom to provide students with experience working with current healthcare computer applications. QUALITY, NEED, COST and ACTION PLAN QUALITY: The Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM) accredited the Health Information Management Technology Associate in Applied Science program in 2008. An annual report is submitted to CAHIM which includes goals, metrics and results for quality indicators, and an action plan. The 2011 annual report is appended. Debra Gaskin, MA, RHIA Program Director / Professor / Advisor Laura Michelsen, MS, RHIA Associate Professor Health Information Management Technology Advisory Committee members and their affiliations. Last Name
First Name
Title
Organization Name
Bansemer
Mary
Manager, Health Information
Management
Provena St. Joseph Medical Center
Bartkus
Cindy
Performance Improvement Coordinator Morris Hospital
Block
Karen
RHIA, Dir., Health Information
Management
Riverside Medical Center
Brown
Cassie
RHIA, Mngr. Health Information
Management
Morris Hospital
Curley
Krista
RHIA, Director, Medical Records
Gottlieb Memorial Hospital
Drews
Jan
Director, Medical Records
Silver Cross Hospital
2 Last Name
First Name
Title
Organization Name
Gaskin
Debra
M.A., RHIA, Program
Director/Advisor/Professor, HIMT
Chairman, HIM Advisory Committee
Joliet Junior College
Gehrke
Shirley
Professor, Office Systems
Joliet Junior College
Johnson
Kristin
Director, Medical Records
Ingalls Memorial Hospital
Jurik
Cheryl
System Administrator, Medical Records Silver Cross Hospital
Kinman
Kimberly
RHIA, Privacy Officer
St. James Hospital & Health Ctr.
Kostal
A. Kay
M.E.D., RHIT, CCS, Coder
Provena St. Joseph Medical Center
Michelsen
Laura
M.S., RHIA, Associate Professor
Joliet Junior College
Nagel
Sonia
Nylen
Dana
RHIA, Dir., Health Information Services St. James Hospital
Rumler
Nancy
RHIA, CCS
Valley West Community Hospital
Wojtyla
Sharon
RHIT, HIM Operations Manager
Advocate Good Samaritan Hospital
Val
Debbie
Insurance Manager
Advanced Physicians
Yozze
Melissa
RHIT, CCS-P, UR Coordinator
Edward Hospital
Morris Hospital
NEED: Joliet Junior College's Health Information Management Technology, Associate in Applied Science and Medical Coding Specialist, Certificate of Achievement programs prepare students for the critical role they will play as health information management professionals. JJC's Health Information Management Technology, A.A.S. degree program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM). Therefore, program graduates are eligible to take the national Registered Health Information Technician (RHIT) certification exam administered by the American Health Information Management Association (AHIMA). What is unique about the Health Information Management program at JJC is that we do not limit our enrollment into the program as most other HIM programs do. We currently accept all students who wish to apply. We 3 are also unique in that we offer traditional, blended and online classes in order to accommodate various student schedules. Employment prospects for students who complete the HIMT, A.A.S. degree or medical coding specialist certificate program are very good. The U.S. Bureau of Labor Statistics states that employment of medical records and health information technicians is expected to increase by 20 percent, much faster than the average for all occupations through 2018. Employment opportunities exist for health information professionals in a variety of work settings, including hospitals, physician offices, ambulatory care facilities, managed care facilities, consulting firms, information system vendors, insurance providers, pharmaceutical companies, rehabilitation centers, federal government agencies, and other venues. The HIMT Program has requested an additional full‐time faculty member due to consistent program growth. COST: The HIM program had a positive Anticipate Institutional Effect in 2011 of $175,140.42. Principle Assessment Methods Used in Quality Assurance for this Program (Check all that apply.)  Standardized assessments X Certification and licensure examination results  Writing samples  Portfolio evaluation  Course embedded questions  Student surveys X Analysis of enrollment, demographic, and cost data NEXT STEPS See CAHIM annual report for future goals. Full Summary of Annual Report
Joliet Junior College - Associate
Status - Submitted
Section I - Program Profile
Name of Program's Sponsoring Institution
Joliet Junior College
4 Program's Mailing Address
1215 Houbolt Road
Phone Number
815-280-2625
Program's URL
http://www.jjc.edu/
Type of Institution
Public 2 year
Dept Housing the HIM Program
Computer Science
Is the complete HIM program offered as
distance learning?
NO
Has the program been inactive within the
past year?
Last graduating class (mm/yyyy)
NO
Current HIM Faculty
Full-Time
Part-Time
Adjunct
2
0
4
List Sponsoring Institution Administrative
CEO/Officer
(e.g Dr. President, PhD)
Debra Daniels, PhD, President
Address 1
1215 Houbolt Road
Address 2
City
Joliet
State
Illinois
Zip Code
60431
List Sponsoring Institution
Dean/Administrator
(e.g Dr. Dean, PhD)
Cecile Regner, Dean
Address 1
1215 Houbolt Road
Address 2
City
Joliet
State
Illinois
Zip Code
60431
Program Director's Name, Degree,
Credentials
Debra Gaskin, RHIA
Program Director?s Email Address
[email protected]
Section II - Program Metrics
10-11 Academic Year
Enrollments Graduates
Attrition
Remaining Students
5 Associate Degree
FT
PT
1
39
56
2
20
53
20
Total
59
109
20
09-10 Academic Year
FT
FT
PT
FT
PT
0
0
39
56
1
0
4
0
48
1
0
4
39
104
Enrollments Graduates
Associate Degree
FT
PT
1
20
30
2
22
32
13
Total
42
62
13
08-09 Academic Year
PT
FT
PT
FT
PT
FT
1
28
0
2
21
26
21
Total
49
26
21
Remaining Students
FT
PT
FT
PT
0
0
20
30
9
9
0
0
23
9
9
0
20
53
Enrollments Graduates
Associate Degree
Attrition
PT
Attrition
Remaining Students
FT
PT
FT
PT
0
0
28
0
0
0
0
0
26
0
0
0
28
26
Comments:
We had four part-time students leave the JJC, HIM, AAS degree program during this
reporting period. All students left due to either medical or financial reasons. We are seeing a
greater number of part-time students. Many students are working full-time while working to
complete their degree. This is impacting how long it is taking students to complete their
degree as many can only take a few classes per semester.
Section III - Placement and Satisfaction Rate
Current CAHIIM threshold for Placement Rate: 80%
III.A.Graduate Placement
Academic
Year
Total
Program
Graduates
Number
Employed
Number
Continuing
Their
Education
Total
Graduate
Placement
Graduate
Placement
Rate
10-11
21
16
1
17
80.95
09-10
22
15
3
18
81.82
6 21
08-09
15
2
17
80.95
Current CAHIIM threshold for Satisfaction Rate: 85%
III.B.Graduate Satisfaction
Academic Year
Total Surveys
Sent
Number of
Surveys
Returned
Number of
Satisfactory
Surveys
Returned
Graduate
Satisfaction Rate
10-11
21
14
14
100
09-10
22
15
15
100
08-09
21
14
14
100
Section IV - Employer Satisfaction
Current CAHIIM threshold for Employer Survey Satisfaction Rating: 80%
Employer Satisfaction
Total Surveys Total Surveys
Academic Year
Sent
Returned
Number of
Satisfactory
Surveys
Returned
Employer
Satisfaction
Rating
10-11
37
32
32
100
09-10
25
19
19
100
08-09
15
7
7
100
Section V - Certification Outcomes
Exam Period
AHIMA National Mean Pass Rate
Program Pass Rate
1/1/2011-9/30/2011
75
79
Domain/Subdomains
AHIMA National Score
Program Mean Score
1A
4.78
5
1B
6.04
6.36
1C
8.65
8.36
7 1D
5.09
5.21
2A
4.52
5
2B
6.05
6.29
3A
5.96
6.29
3B
9.59
10
4A
7.38
7.57
4B
7.35
7.79
4C
6.21
6.5
4D
3.48
3.79
5A
9.34
9.21
5B
4.35
4.36
Total number of students who took the test: 14
Analysis & Action Plan
Analysis
Action Plan
Our program had two areas where our
mean scores were lower than the AHIMA
national scores. Both areas that were lower
were only slightly lower. 1C was lower by
.29 and 5A was lower by .13. Our areas of
weakness relates to the clinical
classification systems and human
resources.
The faculty closely examined the scores that
did not achieve the AHIMA national score and
they will enhance the course content to reflect
the areas that were below the national average.
Courses related to the areas of weakness will
be enhanced to include more case study
assignments. Textbooks in courses related to
each area of weakness have recently been
changed. The new textbooks include more
exercises and case studies. Feedback from the
students has been positive.
Section VI - Program Evaluation Plan
Goals and Evaluation Plan
Goal:
Faculty will demonstrate current knowledge, skills, qualifications and
professional development in the content areas they teach. (required)
Target Outcomes
100% of faculty members will receive a minimum of a
"satisfactory" rating from students on all areas of the teacher
evaluation survey.
8 Plan
All instructors will show evidence that they have attended relevant
professional development activities to keep their knowledge
current. All faculty will have their students complete teacher
evaluation surveys for their courses, as required by the college.
Results
This goal has been met. All HIM faculty members received above
satisfactory ratings from students on all areas of the teacher
evaluation survey. All HIM faculty instructors attended relevant
profession development activities to keep their knowledge current.
All full-time and adjunct HIM faculty members met their AHIMA
required continuing education hours as evidenced by C.E.
information submitted to AHIMA. All HIM faculty members
maintained their AHIMA professional credentials. All HIM faculty
members attended at least one professional development activity
related to improvement of teaching skills. Both full-time faculty
members attended the AHIMA Academy for ICD-10-CM/PCS:
Expert Trainers in Diagnosis and Procedure Coding program. Both
full-time faculty members also passed the final exam and earned
their AHIMA ICD-10-CM/PCS Trainer Certificates.
Program Director will continue to require and monitor all HIM
Response/Corrective faculty to ensure they demonstrate current knowledge, skills,
qualifications and professional development in the current areas
Action
they teach.
Person Responsible
Program Director and all HIM faculty.
Time Frame
Annually
Goal:
Program graduates will demonstrate the HIM entry-level competencies.
(required)
Target Outcomes
80% annual passage rate on RHIT exam.
Plan
Students will continue to receive a comprehensive review for the
RHIT exam in course HIM 235. Students will obtain an 80%
annual passage rate on the RHIT exam.
Results
We did not meet an 80% annual passage rate on the RHIT exam for
this reporting period. Our annual passage rate was 79%. We were
higher then the AHIMA National Mean Pass Rate of 75% for this
reporting period.
The HIM faculty carefully reviewed the exam results and identified
two areas of weakness. The areas of weakness included the clinical
classification systems and human resources. The HIM faculty will
Response/Corrective
enhance the course work in these areas in order to assure that
Action
students are proficient in both areas. All graduates will continue to
complete a comprehensive review for the RHIT exam in the HIM
235 course. The most current RHIT Professional Review Guide
9 book will be used in the HIM 235 course. Graduates who recently
passed the RHIT exam will be asked to come to the HIM 235
course to speak to the soon to be graduates. They will be asked to
provide students with an overall on how they prepared for the
exam. We have had recent HIM graduates come and speak to
current HIM students in the past and students have enjoyed the
discussions. All students will continue to be strongly encouraged to
register for the RHIT exam during their last semester.
Person Responsible
Program Director and Full-time faculty member.
Time Frame
Annually
Goal:
The HIM curriculum will include, at minimum, the required knowledge
clusters with content and experiences to enable students to meet current entrylevel competencies. (required)
Target Outcomes
80% of graduates will be satisfied with the Health Information
Management Technology program.
Plan
Graduate Surveys will be sent to all recent graduates. The Program
Director will solicit and analyze feedback from the PPE sites. The
HIM Advisory Committee will meet at least twice a year to discuss
and provide input to planning and maintaining the JJC, HIM, AAS
curriculum.
Results
During this reporting period, 21 Graduate Surveys were sent out, 14
surveys were returned. All fourteen surveys indicated that students
were satisfied with the JJC, HIM, AAS program by indicating
generally high ratings of 4 or 5 on the survey. The Program
Director also received great feedback from the PPE site
supervisors. All PPE site supervisors documented that they were
very satisfied with the entry-level competencies of the students.
The HIM Advisory Committee met during the Fall and Spring
semesters to review the JJC, HIM, AAS curriculum. The committee
provided input on how to assure that the curriculum remains current
and relevant.
Joliet Junior College will continue to obtain Graduate Surveys. We
will work to obtain a high percentage of returned, completed
surveys from graduates. The Program Director will also continue to
Response/Corrective
solicit and analyze feedback from the PPE site supervisors. The
Action
Program Director will also assure that the HIM Advisory
Committee meets at least twice a year to review the HIM, AAS
curriculum.
Person Responsible
Program Director
Time Frame
Annually for Graduate Surveys, Bi-annually for feedback from PPE
site supervisors and HIM Advisory Committee members.
10 Goal:
The HIM program will demonstrate responsiveness to the needs of the
community(ies) of interest. (required)
Target Outcomes
80% of area employees will be satisfied with the HIM graduates.
Plan
Employer surveys will be sent to area employers as indicated on
graduate surveys. HIM Advisory Committee members and Health
Information Department Directors and Supervisors of PPE sites
will also be asked to complete an Employer Survey, as each
member is a potential employer and is very knowledgeable of the
JJC, HIM, AAS program.
Results
37 Employer Surveys were sent out and 32 Employer Surveys were
completed. All surveys indicated that employers were very satisfied
with the JJC, HIM, AAS graduates by indicating high marks on the
surveys.
We continue to be very pleased with the results of the Employer
Surveys. We will continue to encourage all employers, HIM
Advisory Committee members and PPE site supervisors to
Response/Corrective complete an Employer Survey. Employer Surveys will continue to
be sent to area employers as indicated on the graduate surveys. All
Action
HIM Advisory Committee members and PPE site supervisors will
continue to be asked to complete an Employer Survey, as each
member is a potential employer.
Person Responsible
Program Director
Time Frame
Annually
Section VII - Substantive Changes (Optional)
List of Comments
User Name
Joliet Junior College will have a new
president, Dr. Debra Daniels, beginning on
March 1, 2012. Our past president, Dr. Gena Debra Gaskin
Proulx, lost her battle with cancer and died
last August 2011.
Date
2/24/2012 12:45:07
PM
Section VIII - Curriculum
SYNOPSIS OF CURRICULUM :
Include all courses required in their appropriate sequence
Course # and Titles (Exclude general Credit
education courses)
Hours
Didactic
Hours
Professional
Lab Hours Practice
Contact
11 Hours
Fall
BIO 100 Medical
3
Terminology
3
BIO 125 Human
Biology
4
3
CIS 122
Computer
Information
Systems
Fundamentals
4
4
HIM 101 Health
Information
Management I
3
3
OFS 114
Microsoft Office
4
4
ENG 101
Rhetoric
3
3
HIM 102 Health
Information
Management II
3
3
HIM 110 Basic
ICD Coding
3
3
HIM 115
Principles of
Disease
3
3
HIM 125 Current
Health Care
3
Comparative
Applications
3
HIM 111 Basic
CPT Coding
3
3
SPCH 101
Principles of
Speech
Communication
3
3
MATH/SCIENCE 3
3
2
Winter
Spring
Summer 1
12 Gen Ed
Summer 2
Fall
BUS 120 Legal
Aspects of Health
3
Information
Management
3
HIM 210 Clinical
Classification
3
Systems
3
HIM 215 Health
Care
Reimbursement
3
3
HIM 230
Professional
Practice I
3
1
HIM 120
Statistical Tools
for Health
Information
Technicians
3
3
PSYCH 101
General
Psychology
3
3
HIM 220 Quality
Management in
3
Health Care
3
HIM 222
Computers in
Health Care
4
4
HIM 235
Professional
Practice II
3
1
4
120
4
120
Winter
Spring
Summer 1
Summer 2
13 Total Credit Hours
70
Comments
Please note that at Joliet Junior College the HIM
program is under the Computer Information and
Office System (CIOS) department. Therefore, in
order to remain consistent with CIOS dept.
protocol most courses listed include didactic hours
and credit hours only. The only exception is in the
Professional Practice courses, HIM 230 and HIM
235. All CIOS Department courses, which include
all HIM courses are held in a computer lab so
students have access to the computer in each
course.
KNOWLEDGE CLUSTER CONTENT ASSESSMENT
Associate Degree Program
List the Course Number(s) below that address each
Knowledge Cluster Content
knowledge cluster.
Biomedical Sciences
• Anatomy (4)
BIO 125
• Physiology (4)
BIO 125
• Medical Terminology (4)
BIO 100
• Pathophysiology (4)
HIM 115
• Pharmacotherapy (4)
HIM 115
I.A. Health Data Structure,
Content and Standards
1. Data versus information (4)
HIM 101, HIM 222
2. Structure and use of health
information (individual,
comparative, aggregate) (4)
HIM 101, HIM 222
3. Health information media (such
HIM 101, HIM 222
as paper, computer, web-based) (4)
4. Health record data collection
tools (such as forms, screens, etc.)
(4)
HIM 101, HIM 222
5. Data sources (primary,
secondary) (4)
HIM 101, HIM 222
6. Data definitions, vocabularies,
terminologies, and dictionaries (4)
HIM 101, HIM 222
7. Data storage and retrieval (4)
HIM 101, HIM 222
8. Data quality and integrity (4)
HIM 101, HIM 222
14 9. Healthcare data sets (such as
OASIS, HEDIS, DEEDS, UHDDS) HIM 101, HIM 222
(4)
10. Data monitoring and
compliance reporting (5)
HIM 101, HIM 222
11. National Healthcare Information
HIM 101, HIM 222
Infrastructure (NHII) (4)
I.B. Healthcare Information
Requirements and Standards
1. Type and content of health record
(paper, electronic, computer-based, HIM 101, HIM 125, HIM 222, HIM 230, HIM 235
e-health-personal, web-based) (5)
2. Health record documentation
HIM 101, HIM 102, HIM 125, HIM 222, HIM 230,
requirements (such as accreditation,
HIM 235
certification, licensure) (5)
3. Health record monitoring and
compliance reporting (5)
HIM 101, HIM 125, HIM 222, HIM 230, HIM 235
I.C. Clinical Classification
Systems
1. Classifications, taxonomies,
nomenclatures, terminologies, and
clinical vocabularies (4)
HIM 125, HIM 110, HIM 111, HIM 210, HIM 215,
HIM 222
2. Principles and applications of
coding systems (such as ICD-9-CM,
HIM 110, HIM 111, HIM 210, HIM 215, HIM 235
ICD-10, CPT/HCPCS, DSM-IV)
(5)
3. Diagnostic and procedural
groupings (such as DRG, APC,
RUGs, SNOMED-CT) (5)
HIM 110, HIM 111, HIM 210, HIM 215, HIM 235
4. Casemix analysis and indexes (4) HIM 210, HIM 235
5. Severity of illness systems (4)
HIM 115, HIM 210, HIM 235
6. Coding compliance strategies,
auditing, and reporting (such as
CCI, plans) (5)
HIM 210, HIM 235
7. Coding quality monitors and
reporting (5)
HIM 210, HIM 235
I.D. Reimbursement
1. Commercial, managed care and
federal insurance plans (4)
HIM 125, HIM 210, HIM 215, HIM 235
2. Payment methodologies and
HIM 125, HIM 210, HIM 215, HIM 235
15 systems (such as capitation,
prospective payment systems PPS,
RBRVS) (4)
3. Billing processes and procedures
(such as claims, EOB, ABN,
HIM 125, HIM 210, HIM 215, HIM 235
electronic data interchange) (4)
4. Chargemaster maintenance (5)
HIM 210, HIM 215, HIM 235
5. Regulatory guidelines (such as
LMRP, peer review organizations)
(3)
HIM 210, HIM 215, HIM 220, HIM 235
6. Reimbursement monitoring and
reporting (5)
HIM 210, HIM 215, HIM 235
7. Compliance strategies and
reporting (3)
HIM 210, HIM 215, HIM 220, HIM 235
II.A. Healthcare Statistics and
Research
1. Indices, databases and registries
(4)
HIM 101, HIM 120, HIM 222, HIM 230
2. Vital statistics (5)
HIM 101, HIM 120, HIM 230
3. Healthcare statistics (5)
HIM 101, HIM 120, HIM 220, HIM 230
4. Descriptive statistics (such as
means, frequencies, ranges,
HIM 120, HIM 230
percentiles, standard deviations) (5)
5. Statistical applications with
health care data (5)
HIM 120, HIM 220, HIM 222, HIM 230
6. Institutional Review Board (IRB)
HIM 102, HIM 125, HIM 220, HIM 222
processes (4)
7. National guidelines regarding
human subjects research (4)
HIM 101
8. Research protocol monitoring (4) HIM 101
9. Data selection, interpretation, and
HIM 220, HIM 222, HIM 230
presentation (5)
10. Knowledge-based research
techniques (such as library,
Medline, web-based) (5)
HIM 101, HIM 220, HIM 222, HIM 230
II.B. Quality management and
Performance Improvement
1. Quality assessment and
improvement (such as process,
collection tools, data analysis,
HIM 101, HIM 220, HIM 222, HIM 230, HIM 235
16 reporting techniques) (4)
2. Utilization management, risk
management, and case management HIM 101, HIM 220, HIM 222, HIM 230, HIM 235
(3)
3. Regulatory quality monitoring
requirements (4)
HIM 101, HIM 220, HIM 222, HIM 230, HIM 235
4. Outcomes measures and
monitoring (4)
HIM 101, HIM 220, HIM 222, HIM 230, HIM 235
III.A. Healthcare Delivery
Systems
1. Organization of healthcare
delivery in the United States (4)
HIM 101, HIM 125, HIM 230, HIM 235
2. Healthcare organizations
structure and operation (4)
HIM 101, HIM 125, HIM 230, HIM 235
3. External standards, regulations,
and initiatives (such as licensure,
HIM 101, HIM 125, HIM 215, HIM 230, HIM 235
certification, accreditation, HIPAA)
(4)
4. Payment and reimbursement
systems (4)
HIM 101, HIM 125, HIM 210, HIM 215, HIM 235
5. Healthcare providers and
disciplines (4)
HIm 101, HIM 125, HIM 230, HIM 235
III.B. Healthcare Privacy,
Confidentiality, Legal and Ethical
Issues
1. Legislative and regulatory
processes (3)
HIM 101, HIM 222, HIM 230, BUS 120,
2. Legal terminology (5)
HIM 101, HIM 222, HIM 230, BUS 120
3. Health information/record laws
and regulations (such as retention,
patient rights/advocacy, advanced
directives, privacy) (5)
HIM 101, HIM 220, HIM 222, HIM 230, BUS 120
4. Confidentiality, privacy, and
security policies, procedures, and
monitoring (5)
HIM 101, HIM 220, HIM 222, HIM 230, BUS 120
5. Release of information policies
and procedures (5)
HIM 101, HIM 220, HIM 222, HIM 230, BUS 120
6. Professional and practice-related HIM 101, HIM 125, HIM 220, HIM 222, HIM 230,
ethical issues (5)
BUS 120
IV.A. Information and
17 Communication Technologies
1. Computer concepts (such as
hardware components, operating
systems, languages, software
packages) (3)
HIM 222, CIS 122
2. Communication and Internet
technologies (such as networks,
intranet, standards) (3)
HIM 222, CIS 122
3. Common software applications
(such as word processing,
HIM 222, HIM 230, HIM 235, OFS 114
spreadsheet, database, graphics) (5)
4. Health information systems (such
as administrative, patient
registration, ADT, EHR, personal HIM 125, HIM 222, HIM 230, HIM 235
health record (PHR), lab, radiology,
pharmacy) (4)
5. Voice recognition technology (3) HIM 222, HIM 230
6. Health information specialty
systems (such as ROI, coding,
registries) (5)
HIM 125, HIM 222, HIM 230, HIM 235
7. Application of systems and
policies to health information
systems and functions and
healthcare data requests (5)
HIM 125, HIM 222, HIM 230
IV.B. Data Storage and Retrieval
1. Document archival, retrieval, and
HIM 125, HIM 222, HIM 230
imaging systems (5)
2. Maintenance and monitoring of
data storage systems (5)
HIM 125, HIM 222, HIM 230
IV.C. Data Security and
Healthcare Information Systems
1. System architecture and design
(3)
HIM 222
2. System acquisition and
evaluation (3)
HIM 222
3. Screen design (4)
HIM 222
4. Data retrieval and maintenance
(4)
HIM 222
5. Data security concepts (3)
HIM 222
6. Data integrity concepts (4)
HIM 222
18 7. Data integrity and security
processes and monitoring (5)
HIM 222
8. Data recovery and risk
management (4)
HIM 222
9. Work process design (such as
ergonomics, equipment selection)
(3)
HIM 222
V.A. Organizational Resources
1. Roles and functions of teams and
HIM 102, HIM 220, HIM 230, HIM 235
committees (5)
2. Teams/consensus building and
committees (4)
HIM 102, HIM 220, HIM 230, HIM 235
3. Communication and
interpersonal skills (5)
HIM 102, HIM 220, HIM 230, HIM 235
4. Team leadership concepts and
techniques (4)
HIM 102, HIM 220, HIM 230, HIM 235
5. Orientation and training (such as
HIM 102, HIM 220, HIM 230, HIM 235
content, delivery, media) (5)
6. Workflow and process monitors
(4)
HIM 102, HIM 220, HIM 230, HIM 235
7. Performance monitors (4)
HIM 102, HIM 220, HIM 230, HIM 235
8. Revenue cycle monitors (4)
HIM 102, HIM 220, HIM 230, HIM 235
9. Organizational plans and budgets
(framework, levels, responsibilities, HIM 102, HIM 220, HIM 230, HIM 235
etc.) (4)
10. Resource allocation monitors
(4)
HIM 102, HIM 220, HIM 230, HIM 235
Competency Levels
Explanation
1 = Awareness
Introductory recall and recognition
2 = Literacy
Knowledge of framework and content
3 = Concept
Comprehension, translation, extrapolation and
interpretation of meaning
4 = Detailed Understanding
Appropriate application of knowledge in a structured
or controlled context
5 = Skilled Use
Application using analysis, synthesis, and evaluation
in new situations
Comments
19 HIM ASSOCIATE DEGREE ENTRY-LEVEL COMPETENCIES
Domains, Subdomains, and Tasks
I. Domain: Healthcare Data
List the Course Number(s) below that address each
Management
entry-level competency.
A. Subdomain: Health Data
Structure, Content and Standards
1. Collect and maintain health data
(such as data elements, data sets,
and databases).
HIM 101, HIM 215, HIM 222, HIM 230, HIM 235
2. Conduct analysis to ensure that
documentation in the health record
supports the diagnosis and reflects
the patient's progress, clinical
findings, and discharge status.
HIM 101, HIM 210, HIM 215, HIM 230, HIM 235
3. Apply policies and procedures to
HIM 101, HIM 125, HIM 215, HIM 230, HIM 235
ensure the accuracy of health data.
4. Contribute to the definitions for
and apply clinical vocabularies and
HIM 101, HIM 125, HIM 210, HIM 215, HIM 222,
terminologies used in the
HIM 230, HIM 235
organization's health information
systems.
5. Verify timeliness, completeness,
accuracy, and appropriateness of
HIM 101, HIM 125, HIM 210, HIM 215, HIM 222,
data and data sources for patient
HIM 230, HIM 235
care, management, billing reports,
registries, and/or databases.
B. Subdomain: Healthcare
Information Requirements and
Standards
1. Monitor and apply organizationHIM 101, HIM 125, HIM 210, HIM 220, HIM 230,
wide health record documentation
HIM 235
guidelines.
2. Apply policies and procedures to
ensure organizational compliance
HIM 101, HIM 102, HIM 220, HIM 230, HIM 235
with regulations and standards.
3. Report compliance findings
according to organizational policy.
HIM 102, HIM 220, HIM 230, HIM 235
4. Maintain the accuracy and
completeness of the patient record
HIM 101, HIM 125, HIM 220, HIM 230, HIM 235
as defined by organizational policy
and external regulations and
20 standards.
5. Assist in preparing the
organization for accreditation,
licensing, and/or certification
surveys.
HIM 101, HIM 102, HIM 125, HIM 220, HIM 230,
HIM 235
C. Subdomain: Clinical
Classification Systems
1. Use and maintain electronic
applications and work processes to
support clinical classification and
coding.
HIM 125, HIM 210, HIM 215, HIM 235
2. Apply diagnosis/procedure codes
HIM 110, HIM 210, HIM 215, HIM 235
using ICD-9-CM.
3. Apply procedure codes using
CPT/HCPCS.
HIM 111, HIM 210, HIM 215, HIM 235
4. Ensure accuracy of
diagnostic/procedural groupings
such as DRG, APC, and so on.
HIM 210, HIM 215, HIM 235
5. Adhere to current regulations and
established guidelines in code
HIM 110, HIM 111, HIM 210, HIM 215, HIM 235
assignment.
6. Validate coding accuracy using
clinical information found in the
health record.
HIM 101, HIM 110, HIM 111, HIM 210, HIM 215,
HIM 235
7. Use and maintain applications
and processes to support other
clinical classification and
HIM 125, HIM 210, HIM 215, HIM 220, HIM 235
nomenclature systems (such as
ICD-10-CM, SNOMED, and so on).
8. Resolve discrepancies between
coded data and supporting
documentation.
HIM 125, HIM 210, HIM 215, HIM 220, HIM 235
D. Subdomain: Reimbursement
Methodologies
1. Apply policies and procedures
for the use of clinical data required
in reimbursement and prospective HIM 125, HIM 210, HIM 215, HIM 235
payment systems (PPS) in
healthcare delivery.
2. Support accurate billing through
coding, chargemaster, claims
HIM 210, HIM 215, HIM 235
management, and bill reconciliation
21 processes.
3. Use established guidelines to
comply with reimbursement and
HIM 125, HIM 210, HIM 215, HIM 235
reporting requirements such as the
National Correct Coding Initiative.
4. Compile patient data and perform
data quality reviews to validate
code assignment and compliance
HIM 215, HIM 220, HIM 222, HIM 235
with reporting requirements such as
outpatient prospective payment
systems.
II. Domain: Health Statistics,
Biomedical Research and Quality
Management
A. Subdomain: Healthcare
Statistics and Research
1. Abstract and maintain data for
HIM 101, HIM 125, HIM 222, HIM 235
clinical indices/databases/registries.
2. Collect, organize and present data
for quality management, utilization
HIM 125, HIM 222
management, risk management, and
other related studies.
3. Compute and interpret healthcare
HIM 120, HIM 125, HIM 222,
statistics.
4. Apply Institutional Review Board
HIM 102, HIM 125, HIM 220, HIM 222
(IRB) processes and policies.
5. Use specialized databases to meet
specific organization needs such as
HIM 102, HIM 125, HIM 220, HIM 222
medical research and disease
registries.
B. Subdomain: Quality
Management and Performance
Improvement
1. Abstract and report data for
facility-wide quality management
and performance improvement
programs.
HIM 220, HIM 222
2. Analyze clinical data to identify
trends that demonstrate quality,
safety, and effectiveness of
healthcare.
HIM 220, HIM 222
III. Domain: Health Services
22 Organization and Delivery.
A. Subdomain: Healthcare
Delivery Systems
1. Apply information system
policies and procedures required by
national health information
HIM 102, HIM 220, HIM 222, HIM 230
initiatives on the healthcare delivery
system.
2. Apply current laws, accreditation,
licensure, and certification
standards related to health
HIM 101, HIM 102, HIM 125, HIM 220, HIM 222,
information initiatives from the
HIM 230
national, state, local and facility
levels.
3. Apply policies and procedures to
comply with the changing
regulations among various payment
HIM 125, HIM 210, HIM 215, HIM 222
systems for healthcare services such
as Medicare, Medicaid, managed
care, and so forth.
4. Differentiate the roles of various
providers and disciplines
throughout the continuum of
HIM 101, HIM 125, HIM 220
healthcare and respond to their
information needs.
B. Subdomain: Healthcare
Privacy, Confidentiality, Legal,
and Ethical Issues.
1. Participate in the implementation
of legal and regulatory requirements
HIM 101, HIM 125, HIM 220, HIM 230, BUS 120
related to the health information
infrastructure.
2. Apply policies and procedures
for access and disclosure of
personal health information.
HIM 101, HIM 102, HIM 125, HIM 220, HIM 230,
BUS 120
3. Release patient-specific data to
authorized users.
HIM 101, HIM 125, HIM 220, HIM 230, BUS 120
4. Maintain user access
logs/systems to track access to and
disclosure of identifiable patient
data.
HIM 101, HIM 102, HIM 220, HIM 222, HIM 230
5. Conduct privacy and
HIM 101, HIM 102, HIM 220
23 confidentiality training programs.
6. Investigate and recommend
solutions to privacy
issues/problems.
HIM 101, HIM 102, HIM 220, BUS 120
7. Apply and promote ethical
standards of practice.
HIM 101, HIM 102, HIM 110, HIM 111, HIM 115,
HIM 125, HIM 210, HIM 215, HIM 220, HIM 222,
HIM 230, HIM 235, BUS 120, MATH 092
IV. Domain: Information
Technology & Systems
A. Subdomain: Information and
Communication Technologies
1. Use technology, including
hardware and software, to ensure
data collection, storage, analysis,
and reporting of information.
HIM 125, HIM 215, HIM 222, HIM 230, HIM 235,
OFS 114
2. Use common software
applications such as spreadsheets,
databases, word processing,
graphics, presentation, e-mail, and
so on in the execution of work
processes.
HIM 125, HIM 215, HIM 222, HIM 230, HIM 235,
OFS 114
3. Use specialized software in the
completion of HIM processes such
as record tracking, release of
information, coding, grouping,
registries, billing, quality
improvement, and imaging.
HIM 125, HIM 215, HIM 222, HIM 230, HIM 235,
OFS 114
4. Apply policies and procedures to
the use of networks, including
intranet and Internet applications to
facilitate the electronic health
HIM 125, HIM 222, OFS 114
record (EHR), personal health
record (PHR), public health, and
other administrative applications.
B. Subdomain: Data,
Information, and File Structures
1. Apply knowledge of data base
architecture and design (such as
data dictionary, data modeling, data HIM 125, HIM 222, HIM 230, HIM 235, OFS 114
warehousing, and so on) to meet
departmental needs.
C. Subdomain: Data Storage and
24 Retrieval
1. Use appropriate electronic or
HIM 101, HIM 102, HIM 125, HIM 222, HIM 230,
imaging technology for data/record
HIM 235, OFS 114
storage.
2. Query and generate reports to
facilitate information retrieval.
HIM 101, HIM 102, HIM 125, HIM 220, HIM 222,
OFS 114
3. Design and generate reports
using appropriate software.
HIM 102, HIM 125, HIM 220, HIM 222, OFS 114
4. Maintain archival and retrieval
systems for patient information
stored in multiple formats.
HIM 101, HIM 102, HIM 125, HIM 222, OFS 114
5. Coordinate, use and maintain
systems for document imaging and HIM 101, HIM 102, HIM 125, HIM 222
storage.
D. Subdomain: Data Security
1. Apply confidentiality and
security measures to protect
electronic health information.
HIM 101, HIM 102, HIM 125, HIM 220, HIM 222,
HIM 230, HIM 235, BUS 120, OFS 114
2. Protect data integrity and validity
HIM 101, HIM 102, HIM 125, HIM 220, HIM 222,
using software or hardware
HIM 230, HIM 235, OFS 114
technology.
3. Apply departmental and
HIM 101, HIM 102, HIM 125, HIM 220, HIM 222,
organizational data and information
HIM 230, HIM 235, BUS 120, OFS 114
system security policies.
4. Use and summarize data
compiled from audit train and data
quality monitoring programs.
HIM 102, HIM 125, HIM 220, HIM 222, OFS 114
5. Contribute to the design and
implementation of risk
HIM 102, HIM 125, HIM 220, HIM 222, OFS 114
management, contingency planning,
and data recovery procedures.
E. Subdomain: Healthcare
Information Management
1. Participate in the planning,
design, selection, implementation,
integration, testing, evaluation, and HIM 101, HIM 102, HIM 220, HIM 222
support for organization-wide
information systems.
2. Use the principles of ergonomics
and human factors in work process HIM 101, HIM 102, HIM 220, HIM 222
design.
25 V. Domain: Organizational
Resources
A. Subdomain: Human Resources
1. Apply the fundamentals of team
leadership.
HIM 101, HIM 102, HIM 220, HIM 230
2. Organize and contribute to work
HIM 101, HIM 102, HIM 220, HIM 230
teams and committees.
3. Conduct new staff orientation
and training programs.
HIM 101, HIM 102, HIM 220
4. Conduct continuing education
programs.
HIM 101, HIM 102, HIM 220
5. Monitor staffing levels and
productivity standards for health
information functions, and provide
feedback to management and staff
regarding performance.
HIM 101, HIM 102, HIM 220, HIM 230
6. Communicate benchmark staff
performance data.
HIM 101, HIM 102, HIM 220
7. Prioritize job functions and
activities.
HIM 101, HIM 102, HIM 220, HIM 230
8. Use quality improvement tools
and techniques to monitor, report
and improve processes.
HIM 101, HIM 102, HIM 220
B. Subdomain: Financial and
Physical Resources
1. Make recommendations for items
HIM 102, HIM 220
to include in budgets and contracts.
2. Monitor and order supplies
needed for work processes.
HIM 102, HIM 220, HIM 222
3. Monitor coding and revenue
cycle processes.
HIM 102, HIM 220
4. Recommend cost-saving and
efficient means of achieving work
processes and goals.
HIM 102, HIM 220
5. Contribute to work plans,
policies, procedures, and resource
requisitions in relation to job
functions.
HIM 102, HIM 220, HIM 222
Comments
26 Medical Administrative Assistant; Medical Transcription COURSE NAMES AND NUMBERS:  OFS 102—Document Formatting  OFS 103 – Advanced Document Formatting  OFS 104 – Administrative Documents  OFS110 – Voice Recognition  OFS 166 – Microsoft Word I  OFS 167 – Microsoft Word II  OFS 114 – Microsoft Office Suite  OFS 115 – Advanced Microsoft Office  OFS 143 – Medical Machine Transcription  OFS 210 – Medical Administrative Procedures  OFS 100 – Microsoft Outlook IMPROVEMENTS IN RECENT YEARS  Developed and now offer six courses online that are required in the program. This flexibility provides the students with additional opportunities for completing a certificate or degree.  Courses in HIM have been added to the Medical Administrative Assistant degree. Medical Records and Coding classes are required.  Adapted the curriculum to align with business trends adding Outlook, Voice Recognition, and Medical Administrative Procedures courses  Provided internships in the related area of study under the supervision of both program coordinator and employer; positive feedback from employers’ surveys 

Rooms 2026 and 2028 in the T Building have been “remodeled” to showcase an office environment. Cubicles are located in the rooms to simulate an office environment. We take great pride in offering our students classes that cover the most up‐to‐date technologies in our state‐of‐the‐art computer labs. The CIOS Department is an on‐site testing facility for the Microsoft Office Specialist Certification exam. We are also the testing facility for CAP (Certified Administrative Professional) and OM (Organizational Management) exams held in November and May of each year by IAAP (International Administrative Professionals). 27 MISSION: MEDICAL ADMINISTRATIVE ASSISTANT
The Medical Administrative Assistant and Transcription program at Joliet Junior College prepares students seeking a career in a medical environment with the skills necessary to enter the medical workforce in doctors' offices, hospitals and other facilities. The Associate in Applied Science degree and certificate in Medical Administrative Assistant prepares students for administrative positions in medical offices or in health‐related industries. Medical administrative assistants use their knowledge of medical terminology, office technology, and medical office procedures in their work as receptionists, insurance clerks, transcriptionists and office managers in medical settings. MISSION: MEDICAL TRANSCRIPTION The Medical Transcription Certification is an educational program designed to prepare the student for entry‐level employment as a medical transcriptionist, medical language specialist, and speech recognition editor. After completion of the Medical Transcriptionist Certificate of Completion, students are prepared to transcribe dictated reports by physicians and other healthcare practitioners. They interpret medical terminology and abbreviations in preparing patients’ medical histories, discharge summaries, and other documents. The mission of the Medical Administrative Assistant Degree Program and the Medical Transcriptionist Certificate at Joliet Junior College is consistent with the mission of the College to provide a high quality education and career training to a diverse student population. PROGRAM OUTCOMES:  Develop a mastery‐level competency in Microsoft Office 2010  Develop an understanding of fundamental computer hardware and software concepts  Communicate effectively using written, oral, and visual communication skills  Understand and properly define medical terminology and anatomy and develop competency in transcribing medical documents Principle Assessment Methods Used in Quality Assurance for this Program (Check all that apply.) X Individual course assessments X Certification (MOS Certification exams) X Internship evaluation by supervisor  Portfolio evaluation X Course embedded questions  Student surveys  Analysis of enrollment, demographic, and cost data 28 NEED 

A majority of our students in the program are students who are seeking to update or develop new skills in order to find employment. They are students who have returned to school for a variety of reasons: loss of spouse and now need to work; job has been outsourced; job has been eliminated. Because of these reasons, many of them do not complete a certificate or degree as their immediate NEED is employment. Our program, therefore, is a major contributor of credit hours. The average credit hours generated from 2008‐2012 was 1,265 in the Office Systems programs. The Medical Administrative program at Joliet Junior College aligns with and fulfills workforce needs for qualified Medical Administrative professionals. The program contributes to employers’ needs for competent and well‐qualified employees in the medical environment. Courses are designed for students pursuing a certificate or degree, and for students preparing to renew or develop skills for a return to the workforce. Specialized course content focuses on computer applications, communication skills, medical transcription, medical terminology, forms, and billing. 
Our training location availability is a source of strength for the program. Our program offers courses not only at Main and North Campus, but also at satellite locations in Morris and New Lenox. 
In addition to on‐campus training, our program is responsive to meeting the needs of the community by offering on‐line courses. We have developed and currently offer six core courses online that are necessary for completion of this degree. By offering online courses, we are meeting the diverse needs of our student population and provide the student with additional opportunities for completing a certificate or degree. 29 Medical Admin & Transcription Graduates & Completers by Year
50
47
40
35
30
20
38
31
25
10
9
6
1
0
2007
4
3
0
2008
6
3
1
2009
5
4
2010
7
5
2011
Total Degrees & certificates
CAC MEDICAL TRANSCRIPTIONIST
AAS MEDICAL ADMINISTRATIVE ASSISTANT
CAC MEDICAL ADMINISTRATIVE ASSISTANT
LABOR MARKET PROJECTION DATA According to the Bureau of Labor Statistics, medical secretaries rank among those with the largest number of job openings. Opportunities should be best for applicants with extensive knowledge of computer software applications. Secretaries and administrative assistants are increasingly assuming responsibilities once reserved for managerial and professional staff. Employment of secretaries and administrative assistants is expected to increase by 12 percent, which is about as fast as the average for all occupations, between 2010 and 2020. Among specialties, medical secretaries is the only occupation that is expected to have much‐faster‐
than‐average employment growth. This is driven by the rapid growth of the healthcare industry. Overall, the majority of job openings will result from the need to replace workers who leave these occupations. 30 Projections data from the National Employment Matrix
Occupational Title
SOC
Code
Employment,
2008
Projected
Employment,
2018
4,819,700
Change,
2008-18
Number
Percent
471,600
11
Secretaries and
43-6000
4,348,100
administrative assistants
Executive secretaries and
43-6011
1,594,400
1,798,800
204,400
13
administrative assistants
Legal secretaries
43-6012
262,600
311,000
48,400
18
Medical secretaries
43-6013
471,100
596,600
125,500
27
Secretaries, except legal,
43-6014
2,020,000
2,113,300
93,300
5
medical, and executive
NOTE: Data in this table are rounded. See the discussion of the employment projections table in
the Handbook introductory chapter on Occupational Information Included in the Handbook.
State and National Trends
United States
Medical secretaries
Illinois
Medical secretaries
Employment
2018
Percent
Change
Job Openings
2008
471,100
596,600
+27%
18,900
Employment
1
2018
Percent
Change
Job Openings
2008
14,760
18,030
+22%
530
1
1
Job Openings refers to the average annual job openings due to growth and net replacement.
National Data Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections
State Data Source: Illinois Department of Employment Security, Economic Information and Analysis Division
Employment of medical transcriptionists is projected to grow by 11 percent from 2008 to 2018, about as fast as the average for all occupations. Demand for medical transcription services will continue to be spurred by a growing and aging population. Older age groups receive proportionally greater numbers of medical tests, treatments, and procedures that require documentation. Growing numbers of medical transcriptionists will be needed to amend patients’ records, edit documents from speech recognition systems, and identify discrepancies in medical reports. Employers prefer medical transcriptionists who have completed a secondary training program. (http://www.healthguideusa.org/careers/medical transcriptionist job outlook.htm.) 31 Projections data from the National Employment Matrix
SOC Code Employment
2008 Medical
31‐9094 105,200 Transcriptionist
Projected Employment 2018 116,900 Change 2008‐2018 Number 11,700 Percent 11 NOTE: Data in this table are rounded. See the discussion of the employment projections table in
the Handbook introductory chapter on Occupational Information Included in the Handbook
State and National Trends
United States
Medical transcriptionists
Employment
2018
Percent
Change
Job Openings
2008
105,200
116,900
+11%
2,350
Employment
Illinois
Medical transcriptionists
1
2018
Percent
Change
Job Openings
2008
3,760
4,140
+10%
80
1
1
Job Openings refers to the average annual job openings due to growth and net replacement.National Data Source:
Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections
State Data Source: Illinois Department of Employment Security, Economic Information and Analysis Division
What trends are apparent in the data regarding the NEED for the program? The field of medical transcription (MT) has seen an extensive change in the past several years. An electronic health record (EHR) is an evolving concept defined as a systematic collection of electronic health information about individual patients. The medical transcriptionist is still needed to understand medical language and its usage. The MT also understands the workflow and process involved in healthcare documentation. QUALITY 
The programs are taught by two well‐qualified educators with more than 40 years of experience. Shirley Gehrke, M.S., OFS Program Coordinator, Professor, OFS Advisor Debbie Dykstra, M.B.A , MOS, MOT Certifications, Professor Both are members in professional organizations Including Illinois Business Education Association and National Business Education Association. 
New courses were added to provide additional areas of concentration and to keep the curriculum current. Outlook, Voice Recognition, and Medical Administrative Procedures courses were added to both programs. 32 





Since the last review, students have been placed in transcription internships at the area local hospitals. Provena St. Joseph Hospital in Joliet and Morris Hospital has provided their site for interns and now that Silver Cross Hospital has moved to their new facility, we are hoping they will also provide internships. This gives the students’ hands‐on experience prior to entering the work force. A recent graduate of our program is now the head of the transcription department at Silver Cross Hospital. Last year we co‐partnered with the International Association of Administrative Professionals (IAAP) in organizing and sponsoring a seminar during the week of Administrative Professional week. It was a great success and will be repeated again this year. Students in our program are encouraged to attend this seminar and network with professionals in the field. The CIOS Department is an on‐site testing facility for the Microsoft Office Specialist Certification exam. The courses offered in our program give students the skills they need to pass the certification exams. If students want to attain a competitive edge and help improve employability and earning potential, certification will validate that they have the skills required to perform the job. Certification also helps show potential employers their commitment to continued learning and career growth. We are also the testing facility for CAP (Certified Administrative Professional) and OM (Organizational Management) exams held in November and May of each year by IAAP (International Administrative Professionals). Our computer labs are equipped with the most current software. We continually update our curriculum and software to keep current with the newest technologies. Rooms 2026 and 2028 in the T Building have been “remodeled” to showcase an office environment. Cubicles are located in the rooms to simulate an office environment. We take great pride in offering our students classes that cover the most up‐to‐date technologies in our state‐of‐the‐art computer labs. The Medical Administrative Assistant Degree Program retention rate is very high, but unfortunately, there isn’t any data available. List Advisory Committee members and their affiliations  The CIOS Department has an effective advisory committee comprised of area professionals that provides a link between the community and the college. This committee plays an important role in guiding, strengthening, and improving our programs, including the Medical Administrative Assistant program. 33 Mr,
Terrell
First
Name
Joe
Mr.
Abdullah
Dr. Faisa
Director - Master of Science in Info
Mr.
Askew
Steve
Instructor
Grundy Area Vocational Center
Lewis University - College of
Business
Wilco Area Career Center
Mr.
Dover
Gregory
Chief Technology Officer
The GAD Group LLC
Mr.
Gonsowski
Mark
Director of Operations
I.P.C. Systems
Mr.
Kauffman
Neal
Manager, BEST Partnership
Joliet Junior College
Mr.
Klett
Timothy
Scientific Programmer
Argonne National Laboratory
Title
Last Name
Title
Instructor, Computer Applications
Organization Name
Mr.
Leone
Anthony
CA Clarity Delivery Manager
Computer Associates
Mr.
Olsen
Scott
Retired and an Adjunct Instructor
Joliet Junior College
Mr.
Park
Soon--Ok
Professor, Computer Science
Governors State University
Mr.
Raghuraman
Ram
CIOS Department Chair/Professor
Joliet Junior College
Mr.
Richmond
Jason
Computer Systems Specialist
Anttix Technology Solutions
Mr.
Root
Alan
Project Manager
AT&T Services Inc.
Mr.
Sgiers
Paul
Senior Network Supervisor
US Dist. Ct. Northern Dist. Of IL
Mr.
Shih
Steve
Computer Science Professor
Governors State University
Mr.
Snodgrass
Mark
Director, Network Support Services
Mr.
Sumner
Steve
New Media Manager
Ms.
Bartkus
Cindy
Performance Improvement Coord.
University of St. Francis
The Joliet Herald News
Plainfield, IL 60544
Morris Hospital
Ms.
Block
Karen
RHIA, Mngr. Health Information
Riverside Medical Center
Ms.
Brown
Cassie
RHIA, Manager, HIM.
Morris Hospital
Ms.
Curley
Krista
RHIA, Director, Medical Records
Gottlieb Memorial Hospital
Ms.
Drews
Jan
Directo, Medical Records
Silver Cross Hospital
Ms.
Falbo
Leanne
Instructor, Comp Netw & CISCO Netw
Grundy Area Vocational Center
Ms.
Golden
Barbara
Business Education instructor
Joliet West High School
Ms.
Johnson
Kristin
Director Medical Records
Ingalls Memorial Hospial
Ms.
Jurik
Cheryl
System Administrative Medical Records
Silver Cross Hospital
Ms.
Kinman
Kimberly
RHIA
St. James Hospital & Health Ctr.
Ms.
Kircher
Marlene
CPS, Secretary
Joliet Junior College
Ms.
Kostal
A. Kay
M.Ed, RHIT, CCS
Ms.
Nagel
Sonia
Ms.
Nylen
Dana
Director, Medical Records
St. James Hospital
Ms.
Regner
Cecile
Interim Dean of CTE/Nursing
Joliet Junior College
Ms.
Rumler
Nancy
RHIA CCS
Valley West Community Hospital
Ms.
Spata
Mary
Instructor
Wilco Area Career Center
Ms.
Tang
Clare
Governors State University
Ms.
Tschida
Tammy
Ms.
Vale
Debbie
Assoc. Professor of Computer Science
Adjunct Instructor, Workforce
Development
Insurance Manager
Provena, St. Joseph Hospital
Morris Hospital
Joliet Junior College - CED Dept
Advance Physicians
Ms.
Weldon
Ruth
CS Department Asst. Professor
University of St. Francis
Ms.
Wojtyla
Sharon
RHIA;HM Operations Manager
Advocate of Good Samaritan
Ms.
Woodward
Dede
Ms.
Yozze
Melissa
RHIT, CCS-P, Coding Specialist
Joliet Towndship High School
Edward Hospital Cardiovascular
Institute
34 COST The Office Systems program including the Medical Administrative Assistant program had a positive Anticipate Institutional Effect in 2011 of $178,728.94. Dept Subject CO OFS CHC 9,703.0 Apportionment Tuition & Fees Revenue 463,349.73 209,485.00 672,834.73 Rev/Credit 69.34 Direct Instructional RCF Per Unit Cost 494,105.79 50.92 18.42 Direct Instructional Cost AIE 178,728.94 According to a recent article (April, 2012) in the U.S. News magazine, the administrative assistant “must stay up to date on software improvements because they change so rapidly.” In order to stay marketable in this profession and in this society and in this economy, you have to stay up to date.” Our department is always on the cutting edge and our computer labs are equipped with the latest technologies. Costs would be incurred to continually update our software. CURRENCY AND RELEVANCY: How does this program contribute to programs in other areas of the college? What are the opportunities for collaboration? The Medical Administrative Assistant degree and certificate augments the Medical Transcription program. Many of the same classes are required for both certifications. It also contributes to the HIM program. FUTURE IMPROVEMENT What could be done to improve the program, degrees, certificates, courses and curricula? What should we stop, start and/or change? The current medical transcription program should be improved to meet the need for a more diversified and skilled MT. The AHDI (Association for Healthcare Documentation Integrity) formerly AAMT (American Association of Medical Transcriptionists) has a published Model Curriculum for Medical Transcription and lists suggested minimum competencies for the medical transcription student. http://www.ahdionline.org/Portals/0/downlods/ModelCurriculum.pdf Some suggested improvements: Inclusion of the following classes into the program  Intermediate Medical Transcription  Advanced Medical Transcription  Speech Recognition Editing  Medical Transcription Practicum New reference manuals, including The Book of Style and The RMT Review Guide 35 GOAL STATEMENT AND ACTION PLAN TO IMPROVE THE PROGRAM Goal: Increase the collection of evidence indicating student success.  Track number of Office Systems students successfully passing the Microsoft Office Certification exams  Survey of program graduates  LinkedIn OFS presence Goal: Increase the marketability of students  Increase the number of internship sites (OFS Coordinator)  Continue to integrate the latest technology in the classroom in order to prepare students for the workplace  Change the name of the transcription program to Medical Transcription instead of Medical Machine Transcription  Investigate the efficacy of pursuing accreditation from AHDI (Association for Healthcare Documentation Integrity; formerly AAMT (American Association of Medical Transcriptionists) Goal: Keep the program current 
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Communicate with employers and advisory committee members (two meetings yearly) Monitor industry trends AS A RESULT OF THE PROGRAM REVIEW, SELECT ONE OF THE FOLLOWING ACTIONS FOR THIS PROGRAM: Action X Continued with minor improvements  Significantly modified  Discontinue/eliminate  Place on inactive status  Schedule for further review  Other, please specify: Statewide Program Issues (if applicable) None 36