Fares and
tickets guide
From January 2016
With Metro,
you can choose
the ticket that’s
right for you.
Good to know.
Your guide to Metro
fares and tickets
This booklet will help you find the
best ticket for your journey along
with the prices.
Please note that you must always have
a valid ticket or a validated smartcard
when you travel on Metro. Our
customer service staff are at stations
and on trains to check tickets. If you
don’t have a valid ticket or a validated
smartcard for your journey you may be
issued with a £20 Penalty Fare Notice
and be liable for prosecution.
1
Contents
Pop Pay As You Go..................................................................................... 3-4
Adult tickets for use on the day of travel
DaySaver .................................................................................................. 5
Single........................................................................................................... 6
Commuters and frequent users
MetroSaver.............................................................................................. 7
Corporate MetroSaver .................................................................... 8
Metro Business Pass ........................................................8
Students and young people
16-18 MetroSaver............................................................................... 9
Student MetroSaver....................................................................... 10
Journeys on all combinations of public transport
Network One Travel Tickets ................................................... 11
Transfares............................................................................................. 11
Day Rover ............................................................................................. 12
Children
Children under five........................................................................ 13
Child fares ............................................................................................ 13
Class and Youth Group Metro Pass ................................... 14
Concessionary Travel ................................................................................ 15
Useful information ................................................................................ 16-17
Key
Metro
Ferry
Rail
Bus
Pop card
Under 16 Pop card
Corporate MetroSaver
Pop Pay As You Go
All information and prices are correct at 2 January 2016.
Prices may be changed at any time and without notice.
2
Pop Pay As You Go
Pay As You Go
Pop Pay As You Go (PAYG) is the brand new and
exciting way to pay for public transport in North East
England. Pop PAYG is cheaper than adult single and
DaySaver tickets. Simply top up your Pop PAYG card
and pay for your journeys as you make them.
Pay As You Go on Metro
You can travel as many times as you like in one day.
You are charged each time you travel until you reach
the daily price cap for the number of zones you’ve
travelled in.
The price depends on the number of zones you travel
in – see map on the back cover.
Metro Fares
One zone
Two zones
All zones
Single
£1.60
£2.50
£3.20
Daily cap
£2.60
£3.70
£4.60
Pay As You Go on Bus and Ferry
You can also use Pop PAYG to pay for travel on
selected bus services and the Shields Ferry.
Visit nexus.org.uk/pop/payg to find out more.
3
How to buy
First you’ll need to buy a Pop PAYG card from any
Nexus TravelShop or selected Payzone stores. A Pop
PAYG card costs £5.
Once you have your Pop PAYG card you can register
it online for a Pop Shop account at popcard.org.uk.
You can top your Pop PAYG card up to a maximum
balance of £90. Top it up:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine
• At a Nexus TravelShop
• At selected Payzone stores. Find your
nearest store at nexus.org.uk/pop/payg
4
Adult tickets for use
on the day of travel
DaySaver
This ticket can be used at any time of the day
and gives you unlimited travel depending
on the zone(s) you choose – see the map on
the back cover. An all zones DaySaver is also
valid on the Shields Ferry and local rail services
between Newcastle and Sunderland.
The price depends on the number of zones you travel
in – see the map on the back cover.
Price
One zone
Two zones
All zones
DaySaver
£2.80
£3.90
£4.80
How to buy
You can buy this ticket at any Metro station
ticket machine.
5
Single
You can use this ticket for journeys on Metro.
It’s valid for one continuous journey and for
90 minutes from buying your ticket. An all
zones single is also valid on the Shields Ferry
and local rail services between Newcastle
and Sunderland.
The price depends on the number of zones you travel
in – see the map on the back cover.
Price
One zone
Two zones
All zones
Single
£1.70
£2.60
£3.30
How to buy
You can buy this ticket at any Metro station
ticket machine.
6
Commuters and
frequent users
MetroSaver
A MetroSaver can be used all day in your chosen zones
and is superb value if you are a regular Metro user.
An all zones MetroSaver is also valid on the Shields
Ferry and local rail services between Newcastle and
Sunderland. A MetroSaver which includes Zone A
can be used on Quaylink buses in the Quaylink
Central Zone.*
The price depends on the number of zones you travel
in – see the map on the back cover.
Price
One zone
Two zones
All zones
One week
£10.50
£15.50
£21.00
Four weeks
£36.00
£53.00
£70.00
Annual
£415.00**
£535.00**
£575.00
How to buy
First you’ll need to apply for your FREE Pop card at
popcard.org.uk as this is what your MetroSaver will be
loaded on to.*** You’ll need to upload a photo online.
Your Pop card will take about five working days to
arrive by post. Once you have your Pop card you can
buy or renew your MetroSaver:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
*Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and
St Peter’s Basin.
**Available at any Metro station ticket machine or Nexus TravelShop.
Coming soon to Payzone stores.
***You can also buy a one week paper ticket MetroSaver from a ticket
machine without a Pop card.
7
Corporate MetroSaver
The Corporate MetroSaver is available to local
employers who can obtain discounts on behalf
of their staff (no minimum purchase). The Corporate
MetroSaver is an annual all zones ticket and is
also valid on the Shields Ferry, Quaylink buses in
the Quaylink Central Zone* and local rail services
between Newcastle and Sunderland.
For an information pack either phone 0191 203 3225 or
email [email protected]
Price
1-19 passes
20-39 passes
40+ passes
£498 each
£493 each
£488 each
Metro Business Pass
With an annual Metro Business Pass your staff
can travel anywhere on the Metro system between
9.30am and 5pm, Monday to Friday. Metro Business
Passes are also valid on the Shields Ferry, Quaylink
buses in the Quaylink Central Zone* and local rail
services between Newcastle and Sunderland.
Because the Metro Business Pass is linked to
a company rather than an in individual, it is
transferable amongst all your employees.
Price
Business pass
£165
For an information pack either phone 0191 203 3225 or
email [email protected]
*Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and
St Peter’s Basin.
8
Students and young people
16-18 MetroSaver
A 16-18 MetroSaver is valid on the Metro, Shields
Ferry and local rail services between Newcastle
and Sunderland, as well as Quaylink buses in the
Quaylink Central Zone.*
This ticket gives you at least 60% discount off the price
of a standard MetroSaver. To be eligible, you must be
aged 16 or 17 years old on 31 August 2015.
You can get a ticket for either one or four weeks.
Price
All zones
One week
Four weeks
£7.50
£28.00
How to buy
First you’ll need to apply for your FREE Pop card at
popcard.org.uk as this is what your 16-18 MetroSaver
will be loaded on to. You’ll need to upload a photo online.
You don’t need proof of age to get a Pop card.
Your Pop card will take about five working days to
arrive by post. When you receive it, take it to a Nexus
TravelShop along with proof that you were aged 16
or 17 on 31 August 2015, and staff will activate your
16-18 discount.
Once that’s done you can buy or renew your
16-18 MetroSaver:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
*Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and
St Peter’s Basin.
9
Student MetroSaver
A Student MetroSaver gives you a 30% discount off
the price of a standard MetroSaver, and is available to
all full time students with valid student ID.
Price
Inner Newcastle†
Inner Sunderland
All zones*
Four weeks
£25.20
£25.20
£49.00
Annual
£280.00
£280.00
£360.50
Valid on Quaylink buses in the Quaylink Central Zone**
*Valid on the Shields Ferry and local rail services between
Newcastle and Sunderland, as well as Quaylink buses in the
Quaylink Central Zone**
Student zone map available at back of booklet.
†
How to buy
First you’ll need to apply for your FREE Pop card
at popcard.org.uk as this is what your Student
MetroSaver will be loaded on to. You’ll need to upload
a photo online. You don’t need proof that you’re a
student to get a Pop card.
Your Pop card will take about five working days
to arrive by post. When you receive it, take it to
a Nexus TravelShop, along with your student ID
showing academic dates, and staff will activate
your student discount.
Once that’s done you can buy or renew your
Student MetroSaver:
• At the Pop Shop, popcard.org.uk
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
**Central Zone covers Q1 and Q2 between Central Station and Gateshead
Interchange, and Q3 between Haymarket Bus Station and
St Peter’s Basin.
10
Journeys on all combinations
of public transport
Network One Travel Tickets
If you frequently use the bus as well as the Metro,
Network One Travel Tickets are available for
unlimited travel in Tyne and Wear on all forms
of transport.
Further information and prices are available from
Nexus TravelShops or at networkonetickets.co.uk
Transfares
A Transfare ticket is for when your single journey
includes travelling on more than one type of
transport, e.g. Metro and bus.
Transfares allow you to buy one ticket for your
journey on public transport. You must start the
second part of your journey within 90 minutes of
buying your ticket.
Transfare maps are available at every station
and at nexus.org.uk/metro
Price
One zone
Two zones
All zones
How to buy
You can buy this ticket at any Metro station
ticket machine.
11
Transfare
£2.70
£3.60
£4.30
Day Rover
This all day ticket is valid for unlimited travel on
all forms of public transport in Tyne and Wear,
including Metro, bus*, local rail services between
Sunderland and Blaydon, and the Shields Ferry.
Day Rover tickets are priced at £7.00 (child £3.90)
and are ideal for days out using different forms of
transport all day long.
How to buy
You can buy this ticket at any Metro station
ticket machine.
* Most local bus services.
12
Children
Children under five
All children under five must be accompanied
by an adult. Children aged under five travel
free on all public transport in Tyne and Wear.
Child fares
Children who live in Tyne and Wear, and are aged
between 5 -15 on 31 August before the start of the
current academic year, are entitled to an Under 16
Pop card. This lets them travel in Tyne and Wear at
concessionary child fares.
Price
Child (under 16)
U16 - Child All-day Ticket
(U16 CAT)
£1.10 Metro, Bus, Ferry, Rail
U16 single
£0.60 Metro, Ferry, Rail
Single
£0.80 Metro, Ferry, Rail
Transfare
£0.90 Metro, Bus, Ferry, Rail
Child DaySaver
£1.20 Metro, Ferry, Rail
Under 16 Pop card application forms are available
from Nexus TravelShops or at nexus.org.uk.
Children aged 5-15 who don’t have an Under 16 Pop
card should buy the commercial single ticket for 80p
or a Child DaySaver, which gives all day unlimited
Metro travel for £1.20. With all tickets you may be
asked for proof of age.
How to buy
You can buy these tickets at any Metro station
ticket machine.
Download an Under 16 Pop card application
form at nexus.org.uk
13
Class and Youth Group
Metro Pass
Valid for travel on the whole Metro system and
Shields Ferry for groups of up to 40 (including
sixth formers, under 16s and community youth
groups aged 18 and under) and up to ten
accompanying adults after 9.00am.
We recommend, for supervision purposes,
a ratio of one adult for every four children
travelling in a group.
There are three options:
• One day pass
• Term pass
Spring – 1 January to 10 April 2016
Summer – 11 April to 31 August 2016
Autumn – 1 September to 31 December 2016
• Annual
Valid for 365 days from date of purchase
Price
Day
Term
Annual
One pass
£30.50
£92.60
£238.50
Two passes
£48.40
£152.60
£423.00
(A group of up to 40 students and 10 accompanying
adults, see restrictions above)
How to buy
You will need to complete an application form
available online at nexus.org.uk and send it to:
Nexus Customer Services
Nexus House, St James Boulevard
Newcastle upon Tyne NE1 4AX.
Or call Nexus Customer Services on 0191 20 20 747.
Find out more at nexus.org.uk/class
14
Concessionary Travel
Concessionary
Travel on Metro
If you have a Concessionary Travel Pass (CT Pass),
you can buy a Metro Gold Card which gives you
a year’s travel on Metro, the Shields Ferry and on
Northern Rail services between Newcastle and
Sunderland. It’s just £12 a year if you live in Tyne
and Wear and £25 if you don’t.
A Metro Gold Card is valid for travel after 9.30am
Monday to Friday and all day on weekends and
public holidays.
How to buy
Your Metro Gold Card will be loaded onto your
Concessionary Travel Pass. You can buy or renew
your Metro Gold Card:
• At any Metro station ticket machine. Watch the
how-to guide at nexus.org.uk/metro
• At a Nexus TravelShop
• At a Payzone store. Find your nearest store at
payzone.co.uk/where
15
Useful information
Metro information
Metro information is available from:
nexus.org.uk/metro
Nexus TravelShops
Nexus Customer Services 0191 20 20 747
Metro Customer Relations 0191 203 3199
/mymetrotw
@My_Metro
Lost property
For lost property, phone 0191 203 3199.
Refunds for four week and annual MetroSavers
Refunds are available on all four week and annual
MetroSavers for unused future travel. Refunds will
be given on the number of full travel days which
are unused from the date the ticket is received by
Nexus. An administration fee of £2.50 for a four
week MetroSaver and £10 for an annual MetroSaver
is payable in all cases. Replacement tickets are
non-refundable.
Safety on Metro
All Metro stations are monitored 24 hours a day
by digital CCTV cameras. Over 550 cameras cover
the entire Metro network, including platforms,
station approaches, subways and car parks.
If you have any concerns, use the help point
or phone/text 0191 203 3666.
What if I lose my Pop card?
If you lose your Pop card go to nexus.org.uk/pop
to find out how to replace it. Information about
replacing your season ticket (for which a fee may
be payable) is there too.
16
Park and Ride
If you need to use your car for part of your journey,
Park and Ride facilities are available at the following
Metro stations:
Bank Foot
Callerton Parkway
East Boldon
Fellgate
Felling
Four Lane Ends
Heworth
Kingston Park
Northumberland Park
Regent Centre
Stadium of Light
Be sure to remember you must always have a valid
ticket or a validated smartcard when you travel on
Metro.
For more information on parking at Metro stations,
go to nexus.org.uk/park
Carriage of dogs
Dogs can travel free on Metro.
Carriage of bikes
Only folding bikes are allowed on the Metro
system and must be fully folded while on Metro
property. Some folding bikes should also be placed
in a bag.
For more information on where to park your bike at
Metro stations, go to nexus.org.uk/cycle
17
nexus.org.uk/metro
0191 20 20 747
Manors
All zone
Heworth
Pelaw
Pallion
Tyne Dock
River Wear
Millfield
Sunderland
Stadium
of Light
Park Lane
University
Sunderland City Centre
St Peter’s
East Boldon Seaburn
South
Shields
Chichester
Inner Sunderland
South Hylton
Fellgate
Bede
Simonside
Tynemouth
Whitley Bay
North Shields
Meadow
Well
Cullercoats
Monkseaton
Percy Main
River Tyne
Brockley Whins
Jarrow
Hebburn
West
Monkseaton
Howdon
Hadrian Road
Wallsend
Walkergate
Chillingham
Road
All zone
Shiremoor
Northumberland
Park
Palmersville
Felling
Byker
Gateshead
Stadium
Gateshead
Haymarket
Monument
Central Station
St James
Newcastle City Centre
Jesmond
Benton
Inner Newcastle
Four Lane Ends
West Jesmond
Ilford Road
South Gosforth
Longbenton
Main Bus Interchange
Rail Interchange
Ferry (only All Zone tickets valid)
Airport
Park and Ride
All zone
Regent Centre
Wansbeck
Road
Fawdon
Kingston
Park
Bank Foot
Callerton
Parkway
Airport
Metro student zone map
Regent Centre
nexus.org.uk/metro
0191 20 20 747
Main Bus Interchange
Rail Interchange
Ferry (only A+B+C tickets valid)
Airport
Park and Ride
Manors
Heworth
Pelaw
Pallion
South Hylton
Fellgate
St Peter’s
Millfield
Sunderland
Stadium
of Light
Park Lane
University
Sunderland City Centre
River Wear
East Boldon Seaburn
South
Shields
Chichester
Tyne Dock
Simonside
Bede
Tynemouth
Whitley Bay
North Shields
Meadow
Well
Cullercoats
Monkseaton
Percy Main
River Tyne
Brockley Whins
Jarrow
Hebburn
West
Monkseaton
Howdon
Hadrian Road
Wallsend
Walkergate
Chillingham
Road
Shiremoor
Northumberland
Park
Palmersville
Felling
Byker
Benton
Gateshead
Stadium
Gateshead
Haymarket
Monument
Jesmond
Central Station
St James
Four Lane Ends
West Jesmond
Ilford Road
South Gosforth
Longbenton
Newcastle City Centre
Wansbeck
Road
Fawdon
Kingston
Park
Bank Foot
Callerton
Parkway
Airport
Metro zone map