Mailbox Restore for Microsoft
Exchange using AppAssure 5
User Guide
Notes, Cautions and Warnings
A NOTE indicates important information that helps you make better use of your computer.
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
A WARNING indicates a potential for property damage, personal injury, or death.
2013-03
Information in this publication is subject to change without notice.
© 2013 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the Dell logo, AppAssure™, and Mailbox Restore™ are trademarks of Dell Inc. Microsoft®,
Windows®, Windows Server®, SQL Server®, Internet Explorer®, MS-DOS®, Windows Vista®, Windows XP®, Active Directory®,
Exchange® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
VMware®, Virtual SMP®, vMotion®, vCenter® and vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States or other countries.
Table of Contents
Chapter 1:
What’s New in Mailbox Restore for Microsoft Exchange
using AppAssure 5
What’s New in Mailbox Restore for Microsoft Exchange using AppAssure 5 User Guide . . . . . . . . . 1
Chapter 2:
Introduction to Mailbox Restore for Microsoft Exchange
About Mailbox Restore for Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mailbox Restore for Microsoft Exchange Key Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Exchange Data Store Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
E-Discovery and Creating PST Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Elimination of Brick-Level Mailbox Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Reduced Disk and Server Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Differential Restores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Outlook Message and Exchange Item Previews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data Store Corruption Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data Store Mountability Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About AppAssure 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
AppAssure 5 Core Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Live Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovery Assure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
True Global Deduplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3:
.
.
.
.
.
.
.
.
.
.
.8
.9
.9
.9
10
Preparing to Use Mailbox Restore for Microsoft Exchange
Mailbox Restore System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About Installing Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Granting the Required Permissions in Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Exchange 2010 Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Exchange 2007 Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the Local Mount Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Downloading and Installing the Local Mount Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adding a Core to the Local Mount Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Table of Contents
|
ii i
Prerequisites for Mailbox Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About the Mailbox Restore Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Accessing Mailbox Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Navigating Mailbox Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customizing the Reading Pane View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 4:
Using Mailbox Restore for Microsoft Exchange
Managing Logging and Other Database Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Roadmap for Recovering a Microsoft Exchange Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Roadmap for Recovering a Microsoft Exchange Mailbox or Data Store . . . . . . . . . . . . . . . . . . . . . . 23
Roadmap for Performing a Differential Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Common Mailbox Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mounting an AppAssure 5 Recovery Point and Launching Mailbox Restore Using the Local
Mount Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copying Exchange Libraries to the Local Mount Utility Machine . . . . . . . . . . . . . . . . . . . . . 25
Opening an Additional Exchange Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Closing an Exchange Data Store in Mailbox Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Dismounting a Recovery Point using the Local Mount Utility . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Mailbox Restore Profile Wizard . . . . . . . . . . . . . . . . .
Creating an Outlook Profile in Mailbox Restore . . . . . .
Editing an Existing Outlook Profile in Mailbox Restore
Deleting an Outlook Profile in Mailbox Restore . . . . . .
..
..
..
..
..
..
..
..
.
.
.
.
..
..
..
..
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. . . 27
. . . 27
. . . 28
. . . 29
Searching for an Exchange Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Quick Search to Find an Exchange Item to Recover . . . . . . . . . . . . . . . . . . . . . . . . . 30
Performing an Advanced Search to Find an Exchange Item to Recover . . . . . . . . . . . . . . . 32
Exporting a Mailbox Item to a Mailbox or Folder for Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Recovering a Message from the Inbox Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Recovering a Message from the Sent Items Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Recovering a Message from the Deleted Items Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Recovering an Appointment from the Outlook Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Recovering an Outlook Address Book Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Recovering a Task or To-Do List Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exporting an Entire Exchange Mailbox or Data Store for Recovery . . . . . . . . . . . . . . . . . . . . . . . . 48
Exporting the Differences Between Backed-Up and Online Data Stores . . . . . . . . . . . . . . . . . . . . 49
Maintaining the Health of a Data Store . . . . . . . . . . . . . . . . . . . . . . .
Performing a Physical Integrity Check on a Data Store . . . .
Repairing a Corrupted Data Store . . . . . . . . . . . . . . . . . . . . .
Verifying a Data Store Can Be Mounted . . . . . . . . . . . . . . . .
Glossary
Index
iv
|
Table of Contents
.
.
.
.
..
..
..
..
.
.
.
.
..
..
..
..
..
..
..
..
.
.
.
.
..
..
..
..
.
.
.
.
..
..
..
..
..
..
..
..
.
.
.
.
..
..
..
..
.
.
.
.
.
.
.
.
. . . 49
. . . 50
. . . . 51
. . . . 52
1
What’s New in Mailbox Restore
for Microsoft Exchange using
AppAssure 5
This chapter lists new features in this release of Mailbox Restore for Microsoft
Exchange using AppAssure 5.
What’s New in Mailbox Restore for Microsoft Exchange
using AppAssure 5 User Guide
This version of the guide is the first publication of this document as it is new to the
documentation set for AppAssure 5. The target audience is network administrators,
backup and recovery administrators, and Microsoft Exchange administrators. It
describes the Mailbox Restore for Microsoft Exchange product, how it works, and
how to use it to recover Exchange items, folders, mailboxes, and data stores.
Wh at’ s N e w i n Ma i l b ox R e s t o r e f or M i c r o s o ft E xc ha n g e u s i n g Ap p A s s u r e 5
|
1
This page intentionally left blank.
2
|
Wh a t ’ s N e w i n M a i l b o x Re s t o r e f o r M ic r o so f t E xc h an g e u s i n g A p p As s u r e 5
2
Introduction to Mailbox Restore
for Microsoft Exchange
This chapter provides an introduction to Mailbox Restore for Microsoft Exchange
(Mailbox Restore) and serves as an overview of the product. It describes the
relationship between AppAssure 5 and Mailbox Restore as well as key features of
Mailbox Restore. This chapter consists of the following topics:

About Mailbox Restore for Microsoft Exchange on page 3

Mailbox Restore for Microsoft Exchange Key Concepts on page 5

About AppAssure 5 on page 8

AppAssure 5 Core Technologies on page 8
About Mailbox Restore for Microsoft Exchange
Mailbox Restore for Microsoft Exchange is a comprehensive email recovery program
that works with AppAssure 5 and the AppAssure 5 Local Mount Utility (LMU) to
recover Exchange items,from a full data store to a single email message.
The recovered Exchange item comes from an AppAssure 5 recovery point. When you
install the AppAssure 5 Agent on an Exchange server and protect the server with an
AppAssure 5 Core, the Exchange items stored on that server can be recovered using
Mailbox Restore.
I n t r o d u c t i o n t o M a i l b ox R e st o r e fo r M i c r o s o ft E xc h a n g e
|
3
The following diagram depicts the Mailbox Restore workflow for recovering an
Exchange item.
Figure 1. Mailbox Restore workflow diagram
Mailbox Restore uses AppAssure 5 and the LMU to access the recovery point
containing the data store that you want to search and use to recover items. After you
open the recovery point with Mailbox Restore, you can search for any combination
of criteria, such as names of mailboxes or folders, across one or multiple Exchange
database (.edb) files. The Outlook-like user interface provides a preview pane, where
you can view the message or item in full before performing a recovery.
The items available for recovery coincide with the folders found in Outlook, as
described in the following table.
4
|
Item
Description
Calendar
Contains appointments scheduled in the Outlook Calendar.
Contacts
Contains saved contact information such as email addresses, phone
numbers, and mailing addresses.
Deleted Items
Contains items from the Outlook Deleted Items folder.
Drafts
Contains items from the Outlook Drafts folder.
Inbox
Contains items from the Outlook Inbox, including all folders created by the
account user.
Journal
Contains entries from the Journal folder.
Junk E-Mail
Contains items from the Junk folder.
News Feed
Contains items from the RSS Feeds folder.
Notes
Contains items from the Notes folder.
Outbox
Contains items from the Outlook Outbox folder.
RSS Feeds
Contains items from the Outlook RSS Feeds folder.
Sent Items
Contains items sent from the Outlook Sent Items folder.
Suggested
Contacts
Contains Contacts suggestions received.
I n t r od u c t i o n t o M a i l b ox R e s t o r e fo r Mi c r o s o ft E xc h a n g e
Item
Description
Sync Issues
Contains errors and warnings received by the Outlook account. These items
are commonly used for troubleshooting purposes. The folder contains the
following subfolders:
 Conflicts
 Local
Failures
 Server
Tasks
Failures
Contains items from the Outlook Tasks folder.
After you identify the item you want to recover, you can restore it to one of the
following destinations:

Original location

Alternate location

PST file
Mailbox Restore for Microsoft Exchange Key Concepts
Mailbox Restore features several key concepts that contribute to a successful
Exchange-item recovery, such as e-discovery and differential restore. Because you
use AppAssure 5 for backup and disaster recovery, every Microsoft Exchange data
store benefits from mountability and integrity checks, ensuring that your recovered
data can be mounted and recovered and is free of corruption.
The key concepts of Mailbox Restore include the following:

“Exchange Data Store Search” on page 5

“E-Discovery and Creating PST Output” on page 6

“Elimination of Brick-Level Mailbox Backups” on page 6

“Reduced Disk and Server Space” on page 6

“Differential Restores” on page 6

“Outlook Message and Exchange Item Previews” on page 7

“Data Store Corruption Checks” on page 7

“Data Store Mountability Confirmation” on page 7
Exchange Data Store Search
Mailbox Restore lets you search through large amounts of data to find individual
items for recovery. You can search any Exchange data store by field and keyword
within mailboxes, messages, calendars, tasks, notes, and folders to quickly and easily
find the item that you want to recover.
I n t r od u c t i o n t o M a i l b ox R e s t o r e f or M i c r o s o ft E xc ha n g e
|
5
E-Discovery and Creating PST Output
Mailbox Restore identifies email for e-discovery with the simple search of a keyword,
phrase, or user name and then performs a complete scan of the Exchange data store
for messages that meet your criteria. After you identify the file you want to recover,
you have the option of exporting it either to a folder or to a PST.
A PST satisfies the “native file format” requirement for legal and compliance ediscovery.
Elimination of Brick-Level Mailbox Backups
Although AppAssure 5 backs up all volumes in an Exchange server, Mailbox Restore
performs item-level recovery without using Microsoft Exchange Server Mailbox
Merge (ExMerge) to extract the data or Microsoft Recovery Storage Groups to mount
the Exchange Database. After you use the Local Mount Utility (LMU) to mount an
AppAssure 5 recovery point, Mailbox Restore can recover email items from any
unmounted .edb file without performing expensive and time-consuming brick-level
backups that only back up one mailbox at a time.
Reduced Disk and Server Space
Because Mailbox Restore is bundled with the AppAssure 5 Core, Mailbox Restore
requires little disk space for message-level recovery. Rather than copying the entire
Exchange data store to perform a recovery, it accesses the .edb file from the
AppAssure 5 recovery point, which eliminates the need for a dedicated Exchange
server to restore messages.
Differential Restores
Mailbox Restore lets you perform a differential restore, restoring only the differences
between a rolled back data store and the latest recovery point. To perform a
differential restore, Mailbox Restore synchronizes the unmounted .edb file with the
online server. With a differential restore, you can synchronize the data store after a
rollback or recovery from a backup as well as populate an empty database.
6
|
I n t r od u c t i o n t o M a i l b ox R e s t o r e fo r Mi c r o s o ft E xc h a n g e
Outlook Message and Exchange Item Previews
With Mailbox Restore, you can preview the contents and attributes, as well as
attachments, of a message or Exchange item in their entirety before recovering,
which lets you confirm that you have selected the correct item. Additionally, you
have full access to calendar items, tasks, notes, and so on for viewing and recovery.
The user interface leverages Outlook functionality to provide a preview pane and lets
you browse mailboxes, messages, and other Exchange items.
Data Store Corruption Checks
Mailbox Restore works with AppAssure 5 to perform a physical integrity check on
your Exchange data store to identify issues before they become more serious. This
integrity check scans the data store for corruption and ensures that the data you
recover is in a healthy state.
The physical integrity check is a manual process that is available from the menu bar
in the Mailbox Restore user interface. To conduct a physical integrity check, Mailbox
Restore and AppAssure 5 scan and validate each individual page of the .edb file.
During the integrity check, if Mailbox Restore detects corruption in the .edb file, only
the healthy portion of the file is available for recovering Exchange items.
Data Store Mountability Confirmation
Every time you mount a recovery point, AppAssure 5 conducts a mountability check
for corruption. Because the Exchange data store you want to open is included in the
recovery point, the test ensures that Mailbox Restore is able to access the item that
you want to recover.
I n t r od u c t i o n t o M a i l b ox R e s t o r e f or M i c r o s o ft E xc ha n g e
|
7
About AppAssure 5
AppAssure 5 sets a new standard for unified data protection by combining backup,
replication, and recovery in a single solution that is engineered to be the fastest and
most reliable backup for protecting virtual machines (VM), physical machines, and
cloud environments.
AppAssure 5 combines backup and replication into one integrated and unified data
protection product that also provides application awareness to ensure reliable
application data recovery from your backups. AppAssure 5 is built on the new,
patent-pending True Scale™ architecture which delivers the fastest backup
performance with very aggressive, near-zero recovery time objectives (RTO) and
recovery point objectives (RPO).
AppAssure 5 combines several unique, innovative, and breakthrough technologies:

Live Recovery

Recovery Assure

Universal Recovery

True Global Deduplication
These technologies are engineered with secure integration for cloud disaster
recovery and deliver fast and reliable recovery. With its scalable object store,
AppAssure 5 is uniquely capable of handling up to petabytes of data very rapidly with
built-in global deduplication, compression, encryption, and replication to any
private or public cloud infrastructure. Server applications and data can be recovered
in minutes for data retention and compliance purposes.
Today's legacy backup tools and first generation VM backup tools are inefficient and
ineffective. The outdated backup tools lack the ability to handle large-scale data and
do not offer the level of performance and reliability needed for protecting businesscritical applications. Combine this with complex and mixed IT environments and it
presents an administrative challenge for IT professionals and vulnerability of system
data.
AppAssure 5 addresses this complexity and inefficiency through our core
technology and support of multi-hypervisor environments including those running
on VMware vSphere and Microsoft Hyper-V, which comprise both private and public
clouds. AppAssure 5 offers these technological advances while dramatically
reducing IT management and storage costs.
..
AppAssure 5 Core Technologies
Details about the core technologies of AppAssure 5 are described in the following
topics.
8
|
I n t r od u c t i o n t o M a i l b ox R e s t o r e fo r Mi c r o s o ft E xc h a n g e
Live Recovery
Live Recovery is instant recovery technology for VMs or servers. It gives you nearcontinuous access to data volumes on virtual or physical servers. You can recover
an entire volume with near-zero RTO and an RPO of minutes.
AppAssure 5 backup and replication technology records concurrent snapshots of
multiple VMs or servers, providing near instantaneous data and system protection.
You can resume the use of the server directly from the backup file without waiting
for a full restore to production storage. Users remain productive and IT departments
reduce recovery windows to meet today's increasingly stringent RTO and RPO
service-level agreements.
Recovery Assure
Recovery Assure lets you perform automated recovery testing and verification of
backups. It includes, but is not limited to, file systems, Microsoft Exchange 2007 and
2010, and different versions of Microsoft SQL Server 2005, 2008, 2008 R2, and 2012.
Recovery Assure provides recoverability of applications and backups in virtual and
physical environments, and features a comprehensive integrity checking algorithm
based on 256-bit SHA keys that check the correctness of each disk block in the
backup during archiving, replication, and data seeding operations. This ensures that
data corruption is identified early and prevents corrupted data blocks from being
maintained or transferred during the backup process.
.
Universal Recovery
Universal Recovery technology gives you unlimited machine restoration flexibility.
You can restore your backups from physical to virtual, virtual to virtual, virtual to
physical, or physical to physical, and carry out bare metal restores to dissimilar
hardware; for example, P2V, V2V, V2P, P2P, P2C, V2C, C2P, C2V.
It also accelerates cross-platform moves among virtual machines; for instance,
moving from VMware to Hyper-V or Hyper-V to VMware. It builds in applicationlevel, item-level, and object-level recovery: individual files, folders, email, calendar
items, databases, and applications. With AppAssure 5, you can also recover or export
physical to cloud, or virtual to cloud.
I n t r od u c t i o n t o M a i l b ox R e s t o r e f or M i c r o s o ft E xc ha n g e
|
9
True Global Deduplication
AppAssure 5 provides true global deduplication that dramatically reduces your
physical disk capacity requirements by offering space reduction ratios exceeding
50:1, while still meeting the data storage requirements. True Scale inline block-level
compression and deduplication with line speed performance, along with built-in
integrity checking, prevents data corruption from affecting the quality of the backup
and archiving processes.
10
|
I n t r o d u c t i on t o M ai l b ox R e s t o r e f o r M i c r o s o ft E xc h an g e
3
Preparing to Use Mailbox
Restore for Microsoft Exchange
This chapter provides instructions on what you need to do to prepare your machine
for using Mailbox Restore for Microsoft Exchange (Mailbox Restore). It describes the
system requirements and other prerequisites. This chapter includes the following
topics:

Mailbox Restore System Requirements on page 11

About Installing Microsoft Outlook on page 13

Granting the Required Permissions in Microsoft Exchange on page 13

About the Local Mount Utility on page 14

Prerequisites for Mailbox Restore on page 17

About Navigating Mailbox Restore on page 18
Mailbox Restore System Requirements
Mailbox Restore is included with the AppAssure 5 Core and works with the
AppAssure 5 Agent, the Local Mount Utility (LMU), and Microsoft Outlook to
complete an Exchange item recovery. To recover an Exchange email item, you use
the LMU to open an AppAssure 5 recovery point of the Exchange data store, which
Mailbox Restore can then access. If you choose to restore the item to its original
location, Mailbox Restore then exports it to the online Exchange server to complete
the recovery. For a successful recovery, all of these products must be compatible
with each other.
This user guide assumes that, as an AppAssure 5 customer, you already have the
AppAssure 5 Core service installed on a core machine and that the AppAssure 5
Agent service is installed on and protecting your Exchange server. The version of
Microsoft Exchange installed on the server must be compatible with Mailbox Restore.
Mailbox Restore supports the following versions of Microsoft Exchange:

Exchange 2010

Exchange 2007
P r e p a r i n g t o U s e M a i l b o x Re st or e fo r M i c r o s of t E xch a ng e
|
11
If you attempt to use Mailbox Restore to open an Exchange data store that was
created in an unsupported version of Exchange, you receive a message that prompts
you to copy the Exchange libraries. Clicking OK opens Mailbox Restore, but the data
store is not available. Libraries not created in Exchange 2010 or Exchange 2007 are
not compatible with Mailbox Restore.
Mailbox Restore supports the following operating system versions on the AppAssure
5 Core and AppAssure 5 Agent with the associated, supported versions of Exchange:



AppAssure 5 Core

Windows Server 2012

Windows 7 64-bit

Windows 8 64-bit

Windows Server 2008 R2 64-bit

Windows Server 2008 64-bit
AppAssure 5 Agent with Exchange 2010

Windows Server 2008 SP2

Windows Server 2008 R2 64-bit
AppAssure 5 Agent with Exchange 2007

Windows Server 2008 R2 SP1

Windows Server 2008 R2

Windows Server 2008 SP2

Windows Server 2008

Windows Server 2003 R2 SP2

Windows Server 2003 SP2
AppAssure 5 Core and LMU installers require .NET Framework 4.0 (x64, x86). AppAssure 5 Core
machines using 32-bit operating systems are not supported. The AppAssure 5 Core does not
support Windows Server 2003.
In addition to having the supported versions of AppAssure 5, Windows Server, and
Exchange Server installed on the appropriate machines, you must have also installed
Microsoft Outlook and the LMU on the machine you intend to use to recover
Exchange items.
For more information about Microsoft Outlook requirements, see “About Installing
Microsoft Outlook” on page 13. For more information about the LMU, see “About the
Local Mount Utility” on page 14.
12
|
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s of t E xc h a ng e
About Installing Microsoft Outlook
To use Mailbox Restore to recover an Exchange item, you must have Microsoft
Outlook installed on the same machine on which Mailbox Restore is installed.
The machine on which Mailbox Restore is installed also must adhere to the following
criteria:

Microsoft Outlook 2007 or later is installed on the machine with Mailbox Restore
(usually the Core).
NOTE:
Microsoft Outlook 2013 is not supported.

The Outlook profile associated with Mailbox Restore has full-control permissions,
including Send As and Receive As permissions.

The Outlook Cached Exchange Mode option under the Outlook profile associated
with Mailbox Restore is disabled.
If you open Mailbox Restore on a machine that does not include a compatible version of Outlook,
you receive a message reminding you that a supported version of Outlook must be installed.
Clicking OK on this message opens Mailbox Restore, but the data store is not available for itemlevel recovery.
Granting the Required Permissions in Microsoft Exchange
Certain permissions must be set on the Microsoft Exchange server to complete a
recovery with Mailbox Restore. You must first add a role for the mailbox, for example,
the Administrator role, and then grant full access permission to the mailboxes you
want to restore. The procedures for these permissions are specific to the version of
Exchange installed on the server.
Refer to the following sections for more information about these permissions for
your version of Exchange:

“Exchange 2010 Permissions” on page 13

“Exchange 2007 Permissions” on page 14
Exchange 2010 Permissions
Mailbox Restore requires that you have full access permissions in Exchange to
complete a recovery. For Exchange 2010, you need to add a mailbox as a member of
a role group and then grant full access permissions for the mailbox.
For more information about how to set up permissions for Exchange, refer to the
Microsoft Web site, http://www.technet.com, which contains a knowledge base of
procedures and online help topics pertaining to this topic.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
13
Refer to the following topics on http://www.technet.com for information about
configuring the permissions settings (Note that you can search for these topics on
http://www.technet.com):

Add Members to a Role Group. Use the Exchange Control Panel (EPC) to add
members to a role group.

Add Members to a Role Group. Use the Shell to add a mailbox as a member of a
role group.

Manage Full Access Permissions. Use the Exchange Management Console to
manage Full Access permissions for a mailbox.

Manage Full Access Permissions. Use the Shell to manage Full Access
permissions for a mailbox.
You must have the proper role permissions to complete these procedures. Refer to the topic, Role
Management Permissions, and then Role Groups on http://www.technet.com to determine which
permissions are required.
Exchange 2007 Permissions
Mailbox Restore requires that you have full access permissions in Exchange to
complete a recovery. For Exchange 2007, you need to add a mailbox as a member of
a role group and then grant full access permissions for the mailbox.
For more information about how to set up permissions for Exchange, refer to the
Microsoft Web site, http://www.technet.com, which contains a knowledge base of
procedures and online help topics pertaining to this topic.
Refer to the following topics on http://www.technet.com for information about
configuring the permissions settings (Note that you can search for these topics on
http://www.technet.com):

How to Add a User or Group to an Administrator Role. Use the Exchange
Management Console to add a user or group to an administrator role.

How to Allow Mailbox Access. Use the Exchange Management Console to grant
the Full Access permission for a mailbox.
Any administrator delegated with Exchange administrator permissions must be a member of the
local administrators group. Microsoft does not recommend delegating local administrator
permissions to Exchange Recipient or Exchange View Only administrator roles.
About the Local Mount Utility
Recovering an Exchange item from an AppAssure 5 recovery point is best
accomplished by mounting the recovery point and opening the Exchange database
file by using the Local Mount Utility (LMU).
14
|
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s of t E xc h a ng e
The LMU is a downloadable application that lets you mount a recovery point on a
remote AppAssure 5 Core from any machine.
The light-weight utility includes the aavdisk and aavstor drivers, but it does not run
as a service. By default, it is installed in the directory C:\Program
Files\AppRecovery\Local Mount Utility and a shortcut appears on the desktop for the
machine.
Because the utility was designed for remote access to cores, Mailbox Restore is
included as a component with every installation of the LMU; however, you also can
install the LMU on an AppAssure 5 Core for quick access to Mailbox Restore. When
the LMU runs on a core, the utility recognizes and displays all mounts from that core,
including mounts performed through the AppAssure 5 Core Console. Likewise,
mounts performed on the LMU also appear in the console.
For more information about the LMU, see the AppAssure 5 User Guide.
Downloading and Installing the Local Mount Utility
AppAssure 5 lets you download the Local Mount Utility directly from the AppAssure
5 Core Console. Complete the following steps to download and install the utility.
To download and install the Local Mount Utility
1. From the machine on which you want to install the LMU, access the AppAssure 5
Core Console by entering the console URL into your browser and logging on with
your user name and password.
2. From the AppAssure 5 Core Console, click the Tools tab.
3. On the Tools tab, click Downloads.
4. Under Local Mount Utility, click the Download web installer link.
5. From the Opening LocalMountUtility-Web.exe window, click Save File.
The file saves to the local Downloads folder. In some browsers, the folder
automatically opens.
6. From the Downloads folder, right-click on the LocalMountUtility-Web executable
and click Open.
Depending on the configuration of your machine, the User Account Control window
could appear.
7. If the User Account Control window appears, click Yes to let the program make
changes to the machine.
The AppAssure Local Mount Utility Installation wizard launches.
8. On the AppAssure Local Mount Utility Installation wizard Welcome page, click
Next to continue to the License Agreement page.
9. On the License Agreement page, select I accept the terms in the license
agreement, and then click Next.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
15
10. On the Prerequisites page, install any necessary prerequisites and then click Next.
11. On the Installation Options page, complete the following tasks:
a. Choose a destination folder for the LMU by clicking the change button.
NOTE: The default destination folder is
C:\Program Files\AppRecovery\LocalMountUtility.
b. Select whether to Allow Local Mount Utility to automatically send diagnostic
and usage information to Dell AppAssure Software, Inc.
c. Click Install.
The Progress page of the wizard appears, and the application downloads to the
destination folder, with progress displayed in the progress bar. When finished, the
wizard automatically advances to the Completed page.
12. On the Completed page, click Finish to close the wizard.
Adding a Core to the Local Mount Utility
To mount a recovery point, you must add the Core to the LMU. There is no limit as
to how many cores you can add.
Complete the steps in the following procedure to set up the LMU by adding a core.
To add a core to the Local Mount Utility
1. From the machine on which the LMU is installed, launch the LMU by double-
clicking the desktop icon.
2. If the User Account Control window appears, click Yes to let the program make
changes to the machine.
3. In the upper-left corner of the AppAssure Local Mount Utility window, click Add
core.
4. In the Add Core window, enter the requested credentials described in the
following table.
Option
Description
Host name
The name of the Core from which you want to
mount recovery points.
NOTE: If installing the LMU on a core, the LMU
automatically adds the localhost machine.
Port
The port number used to communicate with the
Core.
The default port number is 8006.
Use my Windows user credentials
16
|
Select this option if the credentials you use to access
the Core are the same as your Windows credentials.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s of t E xc h a ng e
Option
Description
Use specific credentials
Select this option if the credentials you use to access
the Core are different from your Windows
credentials.
User name
The user name used to access the Core machine.
NOTE: This option is only available if you choose to
use specific credentials.
Password
The password used to access the Core machine.
NOTE: This option is only available if you choose to
use specific credentials.
5. Click Connect.
6. If adding multiple cores, repeat Step 3 through Step 5 as necessary.
Prerequisites for Mailbox Restore
Before you begin using Mailbox Restore for Microsoft Exchange, ensure that you
have done the following:

Set the proper permissions. For information about how to set the proper
permissions, see “Granting the Required Permissions in Microsoft Exchange” on
page 13.

Verified that Microsoft Outlook is installed. For more information about
Microsoft Outlook requirements, see “About Installing Microsoft Outlook” on
page 13.

Downloaded and installed the Local Mount Utility. For information about
downloading and installing the Local Mount Utility, see “Downloading and
Installing the Local Mount Utility” on page 15.
Without these requirements, Mailbox Restore is unable to perform Exchange-item
recovery, even if the Exchange server is protected by an AppAssure 5 Core.
About the Mailbox Restore Installation
This user guide assumes that you are an AppAssure 5 customer and that you have
the AppAssure 5 Core and AppAssure 5 Agent services installed and operating on the
proper machines. The Mailbox Restore product comes bundled with AppAssure 5
and was installed on your machine when you installed the Core service, so there is
no additional installation required.
For more information about installing the AppAssure 5 Core, see the AppAssure 5
Deployment Guide.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
17
About Accessing Mailbox Restore
To access Mailbox Restore, you need only to mount a recovery point from the Local
Mount Utility (LMU). For more information about the LMU, see “About the Local
Mount Utility” on page 14.
When you mount the recovery point that contains an Exchange data store, the LMU
automatically initiates Mailbox Restore to launch. There is no need to separately or
manually open Mailbox Restore to recover an Exchange item from an AppAssure 5
recovery point.
If you need to access Mailbox Restore for reasons other than recovering an Exchange
item from an AppAssure 5 recovery point, such as maintenance, the default location
of the file is in the following locations:

Default installation with the AppAssure 5 Core:
C:\Program Files\AppRecovery\Core\CoreService\MR\DSM_UI.exe

Installed with the LMU:
C:\Program Files\AppRecovery\LocalMountUtility\MR\DSM_UI.exe
About Navigating Mailbox Restore
Mailbox Restore opens with the default view of the open data store. You can access
menu options from the menu bar.
The left side of the view is the Navigation Pane. The Search history portion of the
Navigation Pane retains a record of previous searches, with the last search criteria
listed in descending order. The All Mail Folders portion of the Navigation Pane
displays all mailboxes available from the open data store in a hierarchical tree format.
You can expand each mailbox to select folders to restore.
The right side of the view comprises the Reading Pane, which includes the following
information:

The bar above the message list displays the name of the open database and the
path of your current selection.

Just below the path is a listing of each available item in the folder selected in the
All Mail Folders panel.

A preview panel displays a preview of your current selection.
Common actions are available on the toolbar and are described in the following
table.
18
|
Option
Description
Open
Opens an Exchange database file.
Close
Closes an Exchange database file.
Physical check
Opens the Database Maintenance Wizard and lets you perform a
physical check of the Exchange database. It also lets you repair
and verify the database can be mounted.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s of t E xc h a ng e
Option
Description
Search
Lets you perform a simple search of the Exchange database.
Advanced search
Lets you perform a complex search, or a search with multiple
criteria.
Stop search
Lets you halt a search in progress.
Settings
Lets you configure logging levels.
Restore
Lets you perform a differential restore or an advanced export.
Advanced export
Lets you export to a PST file.
Customizing the Reading Pane View
Mailbox Restore lets you customize the organization of the Reading Pane through
the View menu.
To customize the Reading Pane View
1. In Mailbox Restore, click the View menu.
2. Select Reading Pane, and then click one of options described in the following
table.
Option
Description
Right
Locates the preview pane to the right of the item list.
Bottom
Locates the preview pane below the item list.
Off
Removes the preview pane from view.
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
19
This page intentionally left blank.
20
|
P r e p a r i n g t o U s e M a i l b o x Re s t o r e fo r M i c r o s of t E xc h a ng e
4
Using Mailbox Restore for
Microsoft Exchange
This chapter describes how to use Mailbox Restore for Microsoft Exchange (Mailbox
Restore) to recover email items from an Exchange data store. It includes the
following sections:

Managing Logging and Other Database Settings on page 21

Roadmap for Recovering a Microsoft Exchange Item on page 23

Roadmap for Recovering a Microsoft Exchange Mailbox or Data Store on page 23

Roadmap for Performing a Differential Restore on page 24

Common Mailbox Restore Procedures on page 24

Using the Mailbox Restore Profile Wizard on page 27

Searching for an Exchange Item on page 29

Exporting a Mailbox Item to a Mailbox or Folder for Recovery on page 35

Exporting an Entire Exchange Mailbox or Data Store for Recovery on page 48

Exporting the Differences Between Backed-Up and Online Data Stores on page 49

Maintaining the Health of a Data Store on page 49
Managing Logging and Other Database Settings
You can configure Mailbox Restore Settings to set a logging mode and to configure
the shutdown state of the database before you open it in Mailbox Restore.
Mailbox Restore logs are used by Dell Support for troubleshooting purposes. When
activated, two logs (ReplayDSM.log and ReplayERR.log) are created in the logs
directory for the Mailbox Restore executable.
On a machine with the AppAssure 5 Core installed, the default location of these log
files is:
C:\Program Files\AppRecovery\Core\CoreService\MR\Logs
On a non-Core machine that has the Local Mount Utility (LMU) installed, the default
location of these log files is:
C:\Program Files\AppRecovery\LocalMountUtility\MR\Logs
U s i n g M a i l b o x Re s t o r e f o r M i c r o s o f t E xc h a n g e
|
21
If you need to work with Dell Support to resolve an issue with Mailbox Restore, you
may be asked to send the Support representative the log files.
Under Open Database, there are two automatic actions that can be enabled or
disabled for forcing a clean shutdown and recovering the database. When enabled,
these actions take place every time you open an Exchange database in Mailbox
Restore.
To manage logging and other database settings
1. On the Mailbox Restore home page, click Settings. The Settings dialog box
displays.
2. In the Logging Mode drop-down menu, select an option as described in the
following table.
Option
Description
No logging
Does not automatically create logs.
Low level
Creates logs with minimal data and verbosity.
High level
Creates logs with extensive data and verbosity.
Debug level
Creates logs of extremely detailed data and verbosity.
NOTE: Do not use this setting unless instructed to do so by Dell Support.
3. Under Open Database, select the options as described in the following table.
Option
Description
Recover Database
Replays the corresponding transaction logs in the database before
opening the database.
Force clean shutdown
Opens the database in a clean shutdown state if the database
experienced a dirty shutdown.
4. Click Apply.
5. Click OK.
22
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Roadmap for Recovering a Microsoft Exchange Item
After you ensure the Core meets all of the prerequisites, you are ready to perform an
Exchange-item recovery. Recovering an Exchange item involves completing the
following tasks in both the Local Mount Utility and Mailbox Restore:

Mount the AppAssure 5 recovery point and launch Mailbox Restore. For more
information, see “Mounting an AppAssure 5 Recovery Point and Launching Mailbox
Restore Using the Local Mount Utility” on page 24.

Locate the Exchange item you want to recover. For more information, see
“Searching for an Exchange Item” on page 29.

Export the recovered item to a mailbox or folder. For more information, see
“Exporting a Mailbox Item to a Mailbox or Folder for Recovery” on page 35.

Close the data store after recovery is complete. For more information, see
“Exporting an Entire Exchange Mailbox or Data Store for Recovery” on page 48.

Dismount the recovery point after recovery is complete. For more information,
see “Dismounting a Recovery Point using the Local Mount Utility” on page 27.
Roadmap for Recovering a Microsoft Exchange Mailbox or
Data Store
In Mailbox Restore, an advanced export recovers the whole mailbox or data store,
depending on your selection, and avoids the time-consuming process of having to
manually search and select each item that you want to recover. Performing an
advanced export is helpful if you need to recover many items from the same mailbox
or data store; for example, in the case of a severe outage or data loss where every
mailbox within a data store must be fully recovered.
Recovering an Exchange mailbox or data store involves performing the following
tasks:

Mount the AppAssure 5 recovery point and launch Mailbox Restore. For more
information, see “Mounting an AppAssure 5 Recovery Point and Launching Mailbox
Restore Using the Local Mount Utility” on page 24.

Export the mailbox or data store you want to recover to a mailbox or folder.
For more information, see “Exporting an Entire Exchange Mailbox or Data Store for
Recovery” on page 48.

Close the data store after recovery is complete. For more information, see
“Exporting an Entire Exchange Mailbox or Data Store for Recovery” on page 48.

Dismount the recovery point after recovery is complete. For more information,
see “Dismounting a Recovery Point using the Local Mount Utility” on page 27.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
23
Roadmap for Performing a Differential Restore
When circumstances require you to recover Exchange data from an AppAssure 5
recovery point, time is of the essence and access to the appropriate data is critical.
A differential restore lets you identify the differences between the offline data store
in the recovery point and the online data store on the Exchange server.
Performing a differential restore involves completing the following tasks:

Mount the AppAssure 5 recovery point and launch Mailbox Restore. For more
information, see “Mounting an AppAssure 5 Recovery Point and Launching Mailbox
Restore Using the Local Mount Utility” on page 24.

Export the differences between the backed-up data store and the online data
store. For more information, see “Exporting the Differences Between Backed-Up
and Online Data Stores” on page 49.

Close the data store after recovery is complete. For more information, see
“Exporting an Entire Exchange Mailbox or Data Store for Recovery” on page 48.

Dismount the recovery point after recovery is complete. For more information,
see “Dismounting a Recovery Point using the Local Mount Utility” on page 27.
Common Mailbox Restore Procedures
Refer to the following sections for instructions on completing common mailbox
restore procedures:

“Mounting an AppAssure 5 Recovery Point and Launching Mailbox Restore Using the
Local Mount Utility” on page 24

“Copying Exchange Libraries to the Local Mount Utility Machine” on page 25

“Opening an Additional Exchange Data Store” on page 26

“Closing an Exchange Data Store in Mailbox Restore” on page 26

“Dismounting a Recovery Point using the Local Mount Utility” on page 27
Mounting an AppAssure 5 Recovery Point and Launching Mailbox Restore
Using the Local Mount Utility
If the Exchange item you want to recover is located in a data store protected by
AppAssure 5, you can automatically launch Mailbox Restore and open the data store
by mounting the recovery point of the data store in the Local Mount Utility (LMU).
If you want to recover an Exchange item from an unmounted database, or a data
store that cannot be found in an AppAssure 5 recovery point, see “Searching for an
Exchange Item” on page 29.
Complete the steps in the following procedure to mount an AppAssure 5 recovery
point of an Exchange data store using the LMU.
24
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
To mount an AppAssure 5 recovery point and launch Mailbox Restore using the Local
Mount Utility
1. From the Core machine, open the Local Mount Utility.
The localhost recovery points automatically load into the main view.
2. Expand the recovery point that contains the item that you want to recover.
3. Expand the drive that contains the Exchange data store you want to recover.
4. Right-click the data store, and then click Open database for recovery.
NOTE: If you are opening the database from a non-Core machine and a message
displays prompting you to copy the Exchange libraries (DLLs), see “Copying
Exchange Libraries to the Local Mount Utility Machine” on page 25.
Mailbox Restore automatically launches and opens the data store.
Copying Exchange Libraries to the Local Mount Utility Machine
The Local Mount Utility (LMU) lets you mount a recovery point from an AppAssure
5 Core machine or remotely from any non-Core machine. When you mount and
open a database using the LMU on a machine with the AppAssure 5 Core installed,
the Core automatically downloads the necessary Exchange libraries (DLLs) from the
protected Exchange server; however, when you mount and open a database using
the LMU on a non-Core machine, the correct DLLs may not be present, and you may
need to manually copy them from the Exchange server.
The DLLs on the machine using the LMU must match the version of Exchange in
which the database was created; for example, if the database you want to open was
created in Exchange 2007, the DLLs on the non-Core machine must contain DLLs
that correspond to Exchange 2007.
If you were prompted to copy the Exchange libraries because you are opening the
database using the LMU on a non-Core machine, complete the steps in the following
procedure.
To copy Exchange libraries to the Local Mount Utility machine
1. From the Copy Exchange 2007 or 2010 DLLs window, enter the name or IP
address of the Exchange server from which you want to copy the DLLs, and then
click Browse.
2. Enter the credentials for the machine on which Exchange is installed.
3. Specify the location in which you want to search for the DLLs (for example, the
Bin subfolder in the Exchange Server folder), and then click OK.
Mailbox Restore searches the folder for compatible DLLs. The results appear on the
Copy Exchange 2007 or 2010 DLLs window.
4. If the DLLs are compatible, click Get Files.
5. If the DLLs are not compatible, click OK on the Error dialog box, and then repeat
Step 1 through Step 3 as necessary.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
25
Opening an Additional Exchange Data Store
You can open an additional data store while Mailbox Restore is open; for example, if
you learn the item you want to recover is not in the first data store you opened.
However, if the additional data store is not located on the same Exchange server as
the first data store, and therefore not backed up within the same recovery point, you
must repeat the procedure “Mounting an AppAssure 5 Recovery Point and Launching
Mailbox Restore Using the Local Mount Utility” on page 24 to access the new data
store.
Complete the steps in the following procedure to open an additional data store from
the same recovery point.
This task describes how to open a data store from a recovery point that is currently mounted. To
mount a new recovery point, see “Mounting an AppAssure 5 Recovery Point and Launching
Mailbox Restore Using the Local Mount Utility” on page 24.
To open an additional Exchange data store
1. On the Mailbox Restore home page, click File.
2. Click Open Database.
3. Next to the Exchange data store file text box, click the ellipses (...) to locate the
.edb file within the mounted recovery point.
4. After locating the .edb file, click Open.
The Exchange data store file path, Log File Path, and Database System Path text boxes
automatically populate with the location of the file.
5. In the Open Exchange database file dialog box, click Open.
The data store file opens and is available for you to recover the data it contains.
Closing an Exchange Data Store in Mailbox Restore
After you finish recovering the Exchange item, close the data store. If you do not
explicitly close the data store, it remains open the next time you launch Mailbox
Restore. Maintaining a clean environment by only opening databases that you are
using for recovery could prevent future technical issues.
Complete the steps in the following procedure to close the Exchange data store
using Mailbox Restore.
To close an Exchange data store in Mailbox Restore

From the Mailbox Restore home page, click the File menu, select Close Database,
and then select the data store that you want to close.
The data store closes, and Mailbox Restore remains open.
26
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Dismounting a Recovery Point using the Local Mount Utility
After you finish recovering your data and you close the Exchange data store, you
should return to the Local Mount Utility (LMU) and dismount the recovery point. If
you do not dismount the recovery point, it remains mounted on the Core after you
close the LMU. Maintaining a clean environment by mounting only recovery points
that are in use could prevent future technical issues.
Complete the steps in the following procedure to dismount a recovery point on a
remote core using the LMU.
To dismount a recovery point using the Local Mount Utility
1. From the machine on which the LMU is installed, double-click the Local Mount
Utility desktop icon to launch the program.
2. From the main Local Mount Recovery screen, click Active mounts.
The Active Mounts window opens and displays all mounted recovery points.
3. Do one of the following:

To dismount one recovery point, select a recovery point you want to dismount,
and then click Dismount.

To dismount all mounted recovery points, click Dismount all, and then click Yes
in the Dismount All dialog box to confirm.
4. To close the Active mounts window, click the X in the upper-right corner.
5. To close the LMU, click the X in the upper-right corner of the Local Mount Utility
window.
Using the Mailbox Restore Profile Wizard
The Profile Wizard lets you create, edit, and remove Outlook profiles directly from
within Mailbox Restore.
The Profile Wizard is only available if Microsoft Outlook is present on the machine on which
Mailbox Restore is installed, for example, the Core. For more information about the Microsoft
Outlook requirements, see “About Installing Microsoft Outlook” on page 13.
Creating an Outlook Profile in Mailbox Restore
Mailbox Restore lets you create, edit, and delete Outlook user profiles. This ability is
useful if you have multiple profiles for one user, if there is more than one employee
working from a single computer, or if you want to create a new profile for your
recovered email items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
27
To create an Outlook profile in Mailbox Restore
1. In Mailbox Restore, click the Tools menu, and then click Profile Wizard...
The Profiles Wizard page opens.
2. To create a new profile, click Add.
The New Profile dialog box appears.
3. Enter a name for the new profile under Profile Name and click OK.
The Add New E-mail Account page appears.
4. On the Add New E-mail Account page, do the following:
a. Enter the name of the Microsoft Exchange server onto which you want to add the
new profile.
b. Ensure the Use Cached Exchange Mode option is not selected.
NOTE: Using Cached Exchange Mode is not recommended to ensure the
mailbox is up to date.
c. Enter the account to be used with the new profile; for example,
[email protected].
NOTE: The account associated with the new profile must have full administrator
rights for Exchange, including Send As and Receive As, for the organization.
d. Click Check Name to confirm that the account is valid.
e. Click Save.
The Add New E-mail Account page closes, while the Profiles Wizard page remains
open.
5. On the Profiles Wizard page, click Close.
Editing an Existing Outlook Profile in Mailbox Restore
The Profile Wizard lets you make changes to any existing Outlook profile in the
Exchange data store. You may need to edit a profile in Mailbox Restore if the name
of the Exchange server changes or if the account name of an employee using the
profile changes.
To edit an existing Outlook profile in Mailbox Restore
1. In Mailbox Restore, click the Tools menu, and then click Profile Wizard...
The Profiles Wizard page opens.
2. Select the profile you want to edit, and then click Edit.
The Add New E-mail Account page opens.
3. Edit any of the following information on the page:

28
|
Microsoft Exchange Server name
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e

Use Cached Exchange Mode check box
NOTE: Using Cached Exchange Mode is not recommended to ensure the
mailbox is up to date.

Account Name
4. When finished with your changes, click Save.
The Add New E-mail Account page closes, while the Profiles Wizard page remains
open.
5. On the Profiles Wizard page, click Close.
Deleting an Outlook Profile in Mailbox Restore
You can delete a profile in Mailbox Restore by using the Profile Wizard to remove it
from the Exchange data store.
To delete an Outlook profile in Mailbox Restore
1. In Mailbox Restore, click the Tools menu, and then click Profile Wizard...
The Profiles Wizard page opens.
2. Select the profile you want to delete, and click Remove.
3. In the dialog box that confirms that you want to remove the profile, click Yes.
The dialog box closes, while the Profiles Wizard page remains open.
4. On the Profiles Wizard page, click Close.
Searching for an Exchange Item
There might be instances when you want to search for an item by a keyword, such
as a term related to a specific project, or a person’s name, such as the name of a
former employee. For each circumstance, you could have different search criteria.
Mailbox Restore accommodates such events by offering two methods to search for
items within the Exchange data store:

Search. Lets you perform a Quick Search for keywords in one or more fields. This
is typically used when searching for messages.

Advanced Search. Lets you search for multiple keywords by using a tree query
and can be used to search for any Exchange item.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
29
Use one of the following search methods to find an Exchange item to recover:

“Using Quick Search to Find an Exchange Item to Recover” on page 30.

“Performing an Advanced Search to Find an Exchange Item to Recover” on page 32.
Before you can search for an Exchange item, you must first mount the AppAssure 5 recovery point.
For more information, see “Mounting an AppAssure 5 Recovery Point and Launching Mailbox
Restore Using the Local Mount Utility” on page 24.
Using Quick Search to Find an Exchange Item to Recover
You can find an item by searching for keywords in one or more specific fields, such
as From, To, Subject, and Body. You can also search for the size of the item and
whether the item includes an attachment. The search fields are specific to email
messages.
If you need to search for an item that is not a message, such as a Calendar item or
Contact, see “Performing an Advanced Search to Find an Exchange Item to Recover” on
page 32.
Complete the steps in the following procedure to perform a Quick Search for the
Exchange item that you want to recover.
To use Quick Search to find an Exchange item to recover
1. From the Mailbox Restore home page, click Search.
The Quick Search dialog box appears.
Figure 2. Quick Search dialog box
30
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
2. Enter or select options as described in the following table.
Option
Description
Search In
Specifies the Exchange data store in which you want to search.
NOTE: This text box automatically populates with the open data store.
Combine fields
using:
Lets you select how to combine the given options:
 AND
searches for items that contain all of the options selected.
 OR
searches for items that contain at least one of the options
selected.
This option then lets you select one or more of the check boxes and
enter a key word or name in the corresponding text box. You can select
from the following options;
 From
 To
 CC
 BCC
 Subject
 Body
Size
Lets you search by the size of the item and includes the following:
 From.
The up and down arrows let you select the minimum size for
which to search, and the drop-down menu lets you select the type
of measurement; for example, KB.
 To.
The up and down arrows let you select the maximum size for
which to search, and the drop-down menu lets you to select the type
of measurement; for example, KB.
Time
Lets you search for a message within a span of time and includes the
following options:
 From
the first drop-down menu, you can select from the following
options:
 On
 Before
 After
 Between
 From
the second drop-down menu, you can select the date and time
(according to the 12-hour time standard) on which the message was
sent or received.
 You
Has Attachment
can select Anytime if you do not want to specify a day or time.
Lets you to search for email messages that have attachments only.
Leaving this box clear searches for messages with and without
attachments.
3. Click Search.
The Quick Search dialog box closes and the results display in the Searching In pane
of the Mailbox Restore page.
4. To stop a search in progress, click the Tools menu, and then click Stop search.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
31
Performing an Advanced Search to Find an Exchange Item to Recover
You can narrow your search to a specific Exchange item type, such as an email
message, calendar appointment, or note, by performing an Advanced Search. You
also can search for “Any type” of item. Use the Advanced Search function to search
for multiple types of items that pertain to one topic (such as messages and
appointments related to a particular event) or to search for a particular type of item,
such as a contact.
Complete the steps in the following procedure to find an Exchange item using the
Advanced Search function in Mailbox Restore.
To perform an Advanced Search to find an Exchange item to recover
1. From the Mailbox Restore home page, click Search.
The Advanced Search dialog box appears.
2. Under Source criteria, select a type of item for which to search from the following
list of options:

Any type

Messages

Tasks

Notes

Journal entries

Appointments

Contacts
3. Under Search Criteria, in the first list, select the field in which to search from the
following list of options:
32
|

MessageBody

Subject

To

Cc

Bcc

From

SentDateTime

ReceiveDateTime

MessageSize

HasAttach
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
4. In the second drop-down list, select one of the operators described in the
following table to apply to the specified keyword or keywords.
NOTE: Not all operators are available for all search fields.
Item
Description
==
Indicates the search results should be equal to the search term.
Like
Indicates the search results should return any values that include the
specified pattern.
!=
Indicates the search results should not include the specified value.
>
Indicates the search results should include items that range from values
larger than the value provided. For example, you could use this operator
with the “<“ operator for a query like the following: “MessageSize > 10
KBytes AND MessageSize < 20 KBytes” to return items with a size
between 10 KB and 20 KB.
>=
Indicates the search results should include items greater than or equal
to the specified message size value; for example, this could be a date or
message size.
<
Indicates the search results should include items that range from values
less than the value provided. As an example, you could use this
operator with the “<“ operator for a query like the following:
“MessageSize > 10 Kbytes AND Message Size < 20 Kbytes” to return
items with a size between 10 KB and 20 KB.
<=
Indicates the search results should include items less than or equal to
the specified value; for example, this could be a date or message size.
5. If you are searching by SentDateTime or ReceiveDateTime, use the next drop-
down list to select a date.
6. If you are searching by MessageSize, use the up and down arrows to select a
number, and then use the drop-down list to select a unit of measurement (Bytes,
KBytes, or MBytes).
7. If you are using a search term, enter a term such as a keyword or name in the text
box.
8. Click Add.
The search term appears in the Search tree query pane.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
33
9. To search for more than one word, do the following:
a. Enter a keyword in the text box, and click Add.
b. Click one of the operator buttons below the text box. Operator options include the
following:

AND

OR

NOT

AND NOT

OR NOT
c. Enter a second search term in the text box, and then click Add.
d. Repeat Step a through Step c as needed.
Additional search terms appear in the Search tree query pane.
Figure 3. Advanced Search dialog box
10. To delete a search term, click the Remove button below the text box.
11. To edit a search term, enter the change in the text box, and then click Change.
34
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
12. To modify the query or perform additional operations in the query, right-click a
term in the Search tree query, and then select from the options described in the
following table.
Right-Cl ick Option
Description
Add ‘( )’
Creates a branch in the query tree by enclosing the selected
term within parentheses, within which additional terms can be
added. Parentheses ensure that the item or items they surround
are included in the search.
Remove
Deletes the selected term from the query tree.
Edit query name
Lets you make changes to the term.
Move Up
Moves the selected term up one position in the query tree.
Move down
Moves the selected term down one position in the query tree.
Level Up
In a complex query with multiple branches, moves the term to
the query level above it.
Level Down
In a complex query with multiple branches, moves the term to
the query level below it.
Save
Saves the query tree for future use.
Load
Loads a saved query tree.
13. Click Search.
The Quick Search dialog box closes, and the results display in the Searching In pane
of the Mailbox Restore home page.
14. To stop a search in progress, click the Tools menu, and then click Stop search.
Exporting a Mailbox Item to a Mailbox or Folder for
Recovery
You recover a variety of items from any Exchange data store that is protected by the
AppAssure 5 Core by using the Restore Wizard in Mailbox Restore.
The machine on which Mailbox Restore is installed must also have Microsoft Outlook installed. For
more information, see “About Installing Microsoft Outlook” on page 13.
Before you can export a mailbox item, you must first mount the AppAssure 5 recovery point. For
more information, see “Mounting an AppAssure 5 Recovery Point and Launching Mailbox Restore
Using the Local Mount Utility” on page 24.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
35
The following procedures describe how to recover some of the most commonly
used items in the Exchange data store:

“Recovering a Message from the Inbox Folder” on page 36

“Recovering a Message from the Sent Items Folder” on page 38

“Recovering a Message from the Deleted Items Folder” on page 40

“Recovering an Appointment from the Outlook Calendar” on page 42

“Recovering an Outlook Address Book Contact” on page 44

“Recovering a Task or To-Do List Item” on page 46
Recovering a Message from the Inbox Folder
Complete the steps in the following procedure to recover a message from an
Exchange Inbox folder.
To recover a message from the Inbox folder
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item that you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Inbox folder.
The messages in the folder appear in the list pane. A preview of the highlighted
message appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
36
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
37
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
Recovering a Message from the Sent Items Folder
Complete the steps in the following procedure to recover a message from the
Exchange Sent Items folder.
To recover a message from the Sent Items folder
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item that you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Sent Items folder.
The messages in the folder appear in the list pane. A preview of the highlighted
message appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
38
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Option
Description
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
39
Recovering a Message from the Deleted Items Folder
Complete the steps in the following procedure to recover a message from the
Exchange Deleted Items folder.
To recover a message from the Deleted Items folder
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Deleted Items folder.
The messages in the folder appear in the list pane. A preview of the highlighted
message appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
40
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Option
Description
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
41
Recovering an Appointment from the Outlook Calendar
Complete the steps in the following procedure to recover an appointment from the
Exchange Calendar folder.
To recover an appointment from the Outlook Calendar
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Calendar folder.
The appointments in the folder appear in the list pane. A preview of the highlighted
appointment appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
42
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Option
Description
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
43
Recovering an Outlook Address Book Contact
Complete the steps in the following procedure to recover an Outlook Address book
contact from the Exchange Contacts folder.
To recover an Outlook Address Book contact
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Contacts folder.
The contacts in the folder appear in the list pane. A preview of the highlighted
contact appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
44
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Option
Description
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
45
Recovering a Task or To-Do List Item
Complete the steps in the following procedure to recover an Outlook Task or To-Do
List item from the Exchange Tasks folder.
To recover a Task or To-Do List item
1. From the Mailbox Restore home page, in the navigation tree, expand the mailbox
that contains the item that you want to recover.
2. Expand the Top of Information Store subfolder.
3. Double-click the Tasks folder.
The tasks and To-Do items in the folder appear in the list pane. A preview of the
highlighted item appears in the preview pane.
4. Do one of the following:

To recover one or more items, select the item, and then click Restore in the menu
bar.

To recover multiple items, hold the Ctrl key while selecting the items, and then
click Restore in the menu bar.

To recover the entire folder, right-click the folder in the navigation tree, and then
click Restore current folder.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
5. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
6. On the Restore Mode page of the Restore Wizard, select one of the following
options:
Option
Description
Redirect restored items
to recovery folder
Recovers the selected items (including the folder hierarchy) to
a recovery folder in an online mailbox of your choice.
NOTE: The recovery folder name will include the date and time of
the restore and will be placed under the root of the chosen
account mailbox.
46
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Option
Description
Redirect restored items
to PST file
Saves the selected items (including the folder hierarchy) as a
Personal Storage Table (PST) file and sends the file to the
selected email box.
Restore to original
location
Directs the selected item (including the folder hierarchy) to the
email box in the online data store in which it originally resided.
You can select one of the following three options:
 Restore
only differences. Identifies whether the item being
restored is already present in the destination folder and
completes the restore only if there is no duplicate item.
 Create
duplicate entries. Restores every item selected
without overwriting existing items, resulting in duplicates of
the previously existing items.
 Overwrite
if more recent. Restores only newer items that
are not present in the online data store.
7. Use the drop-down bars to select the appropriate destination for the selection
you made in Step 5. Choose from the following:

Redirect restored items to recovery folder
i.
For the Profile list, select from the drop-down list. The default selection is
Outlook.
ii. For the Mailbox list, click the ellipses (...) to locate and open the Outlook
address book.
iii. In the Outlook address book window, search for the mailbox account to which
you want to send the recovered item.
iv. Click OK.

Redirect restored items to PST file
i.
For the Profile list, the default selection is Outlook.
ii. For the Save to PST list, select the email address to whom you want to send
the file.
iii. For the PST path list, click the ellipses (...) to locate and select the destination
folder for the PST file.

Restore to original location
i.
For the Profile list, the default selection is Outlook.
ii. For the Restore Type list, choose one of the three options described in the table
in Step 5.
8. Click Next.
9. On the Restore page of the Restore Wizard, clear the items that you do not want
to recover, and then confirm that the items you do want to recover are selected.
10. Click Start to recover the selected item or items.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
47
Exporting an Entire Exchange Mailbox or Data Store for
Recovery
To recover an entire mailbox or data store, rather than one folder or message, you
must perform an advanced export. This function exports the entirety of a selected
data store as multiple PST files.
Complete the steps in the following procedure to perform an advanced export.
Ensure that you have mounted the recovery point and opened the data store, as described in
“Mounting an AppAssure 5 Recovery Point and Launching Mailbox Restore Using the Local Mount
Utility” on page 24.
To export an entire Exchange mailbox or data store for recovery
1. From the Mailbox Restore home page, in the menu bar, click Advanced Export.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
2. On the Choose profile dialog box, select a profile from the list, and then click
Select.
The Restore Wizard opens.
3. On the Export Entire Database into PST Files page of the Restore Wizard, do the
following:
a. From the Choose Outlook Profile list, select a profile. The default selection is
Outlook.
b. Next to the Primary PST storage location text box, click the ellipses (...) to locate
and select the first location to which the PST files should be sent.
c. Next to the Overflow PST storage location (optional) text box, click the ellipses (...)
to locate and select a second location in which PST files can be saved. This is
helpful in the event that there is not enough available disk space for all of the PST
files in the primary location.
NOTE: Do not assign the overflow location to the same disk as the primary
location.
4. Click Next.
5. On the Restore page of the Restore Wizard, select the folders that you want to
recover.
6. Click Start.
Mailbox Restore saves the recovered mailbox or data store as a PST file and exports it
to the specified location.
48
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Exporting the Differences Between Backed-Up and Online
Data Stores
To recover only the differences between two Exchange data stores, you must
perform a differential restore. A differential restore updates the online data store on
an Exchange server with the items that are unique to the offline data store in the
recovery point. A differential restore could be used in a case when you need to
recover only the most recent items, not the entire .edb file.
Complete the steps in the following procedure to perform a differential restore.
To recover the differences between backed-up and online data stores
1. From the Mailbox Restore home page, in the menu bar, click Differential restore.
If more than one profile exists for the mailbox, the Choose profile dialog box appears.
2. On the Choose profile dialog box, select a profile from the list and click Select.
The Restore Wizard opens.
3. On the Restore page of the Restore Wizard, select the mailbox or mailboxes that
you want to recover.
4. Click Start.
Mailbox Restore compares the offline data store in the recovery point to the online
data store and recovers only the differences between them, such as new messages
and Calendar appointments.
Maintaining the Health of a Data Store
There are many causes of data store corruption; for example, when there is an
unplanned power outage, a hard disk error or failure, or if a user restarts a machine
without properly closing an open data store.
Mailbox Restore can perform integrity checks on a data store to verify that the file is
not corrupted. Integrity checks reduce incidences of recovering a corrupted
Exchange item.
You can use the Database Maintenance Wizard in Mailbox Restore to check for
corruption, repair the data store, and verify the data store mountability.
This section describes how to check the data store for corruption and to use the logs
for troubleshooting.
To complete the steps in the following procedure, you must be logged on to the Core machine
with administrative rights, and the data store must be closed.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
49
Performing a Physical Integrity Check on a Data Store
Mailbox Restore performs physical integrity checks on the data store and can
execute repair procedures to isolate corrupted items. You can use the physical
integrity check to verify database mountability.
To perform a physical integrity check on a data store
1. On the Mailbox Restore home page, click Physical check.
2. Click Yes on the Physical Check Confirmation dialog box to confirm.
The Database Maintenance Wizard opens.
3. Browse to the Exchange database (.edb file) location, and then click Open.
4. Browse to the log directory, and then click OK.
5. If not already selected by default, select Check Database.
6. Select the options that you want to use, as described in the following table:
Option
Description
Database options
Selects the child options Check header and Check pages
check-sum.
Check header
Validates whether the database header pages are valid.
NOTE: When you select this option, Database options is also
selected.
Check pages check-sum
Validates the entire database page by page. Calculates the
checksum for each page and compares it with the checksum
that is stored for the page. Reports any invalid pages.
NOTE: When you select this option, Database Options is also
selected.
7. Click Next.
The Check/Repair Folders screen opens and displays the database and log locations
you specified as well as the actions you selected.
NOTE: To make changes to your selections, click Back.
8. Click Start.
The Physical Check/Repair screen opens and displays the status of the database
check. When the process completes, the screen displays the message notifying you
that the check has completed. The Processing information section shows the result
of the physical check.
NOTE: To open the database, select the box Open Exchange DB.
9. Click Finish to close the Database Maintenance Wizard.
50
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Repairing a Corrupted Data Store
If Mailbox Restore indicates during a physical check that corruption exists in the
database, you can use the Database Maintenance Wizard to repair the database.
To repair a corrupted data store
1. From the Mailbox Restore toolbar, click Physical check.
The Database Maintenance Wizard opens.
2. Browse to the .edb file location, and then click Open.
3. Browse to the log directory, and then click OK.
4. Select Repair Database.
5. Select the options that you want to use, as described in the following table:
Option
Description
Database options
Selects the child options Repair header, Repair pages checksum and dbtime, and Fix dirty shutdown.
Repair header
Attempts to repair the database header by recomputing the
checksum.
NOTE: When you select Repair header, Database options is also
selected.
Repair pages check-sum and
dbtime
Attempts to repair the database pages by recomputing their
checksums and setting the pages’ last modified time to the
database header’s last modified time.
NOTE: When you select Repair pages check-sum and dbtime,
Database options is also selected.
Fix dirty shutdown
Resets the dirty shutdown state in the database header. Dirty
shutdowns can occur when the database is not closed
properly.
NOTE: When you select Fix dirty shutdown, Database options is
also selected.
6. Click Next.
The Check/Repair Folders screen opens and displays the database and log locations
you specified as well as the actions you selected.
NOTE: To make changes to your selections, click Back.
7. Click Start.
The Physical Check/Repair screen opens and displays the status of the database
repair. When the process completes, the screen displays the message notifying you
that the check has completed. The Processing information section shows the result
of the repair.
NOTE: To open the database, select the box Open Exchange DB.
8. Click Finish to close the Database Maintenance Wizard.
U s i n g M a i l b ox Re s t o r e fo r M i c r o s o ft E xc h a ng e
|
51
Verifying that a Data Store Can Be Mounted
Upon determining that the Exchange database is not suffering from data corruption,
you may need to verify that you can mount the database. You can use the Database
Maintenance Wizard to verify that the database can be mounted.
To verify that a data store can be mounted
1. From the Mailbox Restore toolbar, click Physical check.
The Database Maintenance Wizard opens.
2. Browse to the .edb file location, and then click Open.
3. Browse to the log directory, and then click OK.
4. Select Verify Database.
5. Select Mounting options, and then click Next.
NOTE: Selecting Mounting options also selects the remaining option, Verify that the
database can be mounted.
The Check/Repair Folders screen opens and displays the database and log locations
you specified as well as the action you selected.
NOTE: To make changes to your selections, click Back.
6. Click Start.
The Physical Check/Repair screen opens and displays the status of the action. When
the process completes, the screen displays the message notifying you that the check
has completed. The Processing information section shows the result of the
mountability check.
NOTE: To open the database, select the box Open Exchange DB.
7. Click Finish to close the Database Maintenance Wizard.
52
|
U s i n g M a i l b ox R e s t o r e f or Mi c r o s o ft E xc ha n g e
Glossary
Advanced Export
The Advanced Export option in Mailbox Restore lets you compile an entire recovered
database or mailbox and send it to an email address as a PST file.
Agent
An agent is a machine or server that is protected or to be protected.
AppAssure 5
AppAssure 5 sets a new standard for unified data protection by combining backup,
replication, and recovery in a single solution that is engineered to be the fastest and most
reliable backup for protecting virtual machines (VM), as well as physical and cloud
environments.
Core
The AppAssure 5 Core is the central component of the AppAssure architecture. The Core
provides the essential services for backup, recovery, retention, replication, archival, and
management. In the context of replication, the Core is also called a source core. The source
core is the originating core, while the target core is the destination.
Database
See “Data store”.
Data store
Data store is the Microsoft term for an Exchange database. The data store is a storage file
with the extension ‘.edb’ on the Exchange server that comprises the Outlook data. It contains
the Exchange items that can be recovered by Mailbox Restore.
Differential Restore
Differential Restore is the function in Mailbox Restore that lets you recover only the
differences between one or more offline and online Exchange databases.
Exchange
See “Microsoft Exchange”.
Glossary
|
53
Global Deduplication
The Storage Networking Industry Association (SNIA) defines data deduplication as the
replacement of multiple copies of data—at variable levels of granularity—with references to
a shared copy to save storage space or bandwidth. The AppAssure Volume Manager
performs global data deduplication within a logical volume. The granularity level of
deduplication is 8 KB.
The scope of deduplication is limited to protected machines using the same repository and
encryption key.
Live Recovery
AppAssure Live Recovery is an instant recovery technology for VMs and servers. It provides
near-continuous access to data volumes in a virtual or physical server, letting you recover
an entire volume with near-zero RTO and a RPO of minutes.
Local Mount Utility
The Local Mount Utility (LMU) is a downloadable application that lets you mount a recovery
point on a remote AppAssure 5 Core from any machine.
Log Truncation
Log truncation is a function that is used to save space by removing log records from the
transaction log.
Machine
A machine, sometimes referred to as an agent, is a physical or virtual machine or server that
is protected by the AppAssure 5 Core. In the context of replication, a core may also be
referred to as a source core.
Mailbox Restore Profile Wizard
See “Profile Wizard”.
Mailbox Restore for Microsoft Exchange
Mailbox Restore for Microsoft Exchange (Mailbox Restore) is a program that works with
AppAssure 5 and Microsoft Exchange to recover Microsoft Outlook mail items, such as email
messages, Calendar appointments, and Address Book contacts.
Microsoft Exchange
Microsoft Exchange (Exchange) is a server program that manages and stores Microsoft
Outlook content, such as email messages, Calendar appointments, and Address Book
contacts.
Mountability
Exchange mountability is a corruption detection feature that alerts administrators of
potential failures and ensures that all data on the Exchange servers is recovered successfully
in the event of a failure.
PST file
An abbreviation for Personal Storage Table file, a PST file is an open-source format of storing
email messages, Calendar appointments, and other Exchange items. The file uses the
extension ‘.pst’.
54
|
Glossary
Profile Wizard
The Profile Wizard in Mailbox Restore is a tool that lets you create, edit, and remove Outlook
profiles directly from within Mailbox Restore. It is only available when the machine on which
Mailbox Restore is installed also includes a compatible version of Microsoft Outlook.
Recovery Assure
Recovery Assure technology is used to perform automated recovery testing and verification
of backups. It supports various file systems and servers.
Recovery Points
Recovery points are a collection of snapshots of various disk volumes. For example, C:, D:,
and E.
Remote Core
A remote core represents an AppAssure 5 Core that is accessed by a non-core machine by
way of the Local Mount Utility.
Snapshot
A snapshot is a common industry term that defines the ability to capture and store the state
of a disk volume at a given point, while applications are running. The snapshot is critical if
system recovery is needed due to an outage or system failure. AppAssure snapshots are
application aware, which means that all open transactions and rolling transaction logs are
completed and caches are flushed prior to creating the snapshot. AppAssure uses Microsoft
Volume Shadow Services (VSS) to facilitate application crash consistent snapshots.
True Scale™
True Scale is the scalable architecture of AppAssure 5.
Universal Recovery
AppAssure Universal Recovery technology provides unlimited machine restoration
flexibility. It enables you to perform monolithic recovery to- and from- any physical or
virtual platform of your choice as well as incremental recovery updates to virtual machines
from any physical or virtual source. It also lets you perform application-level, item-level, and
object-level recovery of individual files, folders, email, calendar items, databases, and
applications.
Glossary
|
55
This page intentionally left blank.
56
|
Glossary
Index
Symbols
.net framework
- 12
A
address book
recovering - 44
Advanced Search
using - 32
AppAssure 5
about - 8
core technologies - 8
Live Recovery - 9
mounting recovery point - 24
Recovery Assure - 9
True Global Deduplication - 10
Universal Recovery - 9
What’s New - 1
B
brick-level backups
elimination of - 6
C
checking
about corruption checks - 7
about mountability checks - 7
Exchange data store mountability - 52
physical integrity of a data store - 50
closing
Exchange data store - 26
contact
recovering - 44
Core
adding to the Local Mount Utility - 16
D
deleted items, recovering - 40
differential restore - 49
about - 6
disk space
usage of - 6
dismounting
recovery point in LMU - 27
downloading
Local Mount Utility - 15
E
e-discovery
about - 6
email
recovering - 36
recovering deleted items - 40
recovering sent items - 38
Exchange
granting permissions - 13
Exchange data store
checking mountability - 52
closing - 26
maintaining - 49
opening - 26
performing integrity check - 50
repairing - 51
restoring - 48
Exchange item
recovering - 35
searching - 30
Exchange libraries
copying - 25
Exchange mailbox
restoring - 48
Exchange server
contacting - 11
supported versions - 11
exporting
Exchange item or folder - 35
I
installing
Local Mount Utility
- 15
Index
|
57
Mailbox Restore - 17
integrity check
about - 7
performing - 50
L
launching
Mailbox Restore - 24
Live Recovery
about - 9
LMU
about - 14
adding a Core - 16
dismounting recovery point - 27
downloading and installing - 15
Local Mount Utility
about - 14
adding a Core - 16
dismounting recovery point - 27
downloading and installing - 15
Exchange libraries - 25
mounting a recovery point - 24
logging
managing - 21
M
Mailbox Restore
about - 3
about installation - 17
accessing - 18
key concepts - 5
launching - 24
logging - 21
navigating - 18
prerequisites - 17
settings - 21
maintaining
Exchange data store - 49
message preview
about - 7
customizing - 19
mountability
checking - 52
mountability checks
about - 7
mounting
recovery point - 24
N
navigating Mailbox Restore
- 18
O
opening
Exchange data store - 26
Outlook
58
|
I n d ex
installation, planning - 13
recovery items - 4
Outlook calendar
recovering an appointment - 42
Outlook profiles
about Profile Wizard - 27
creating - 27
deleting
Profile Wizard
deleting a profile - 29
editing - 28
P
performing
physical integrity check - 50
permissions
Exchange 2007 - 14
Exchange 2010 - 13
for Exchange - 13
physical integrity check
performing - 50
Profile Wizard
creating a profile - 27
editing a profile - 28
using - 27
PST
about - 6
Q
Quick Search
using - 30
R
reading pane
customizing - 19
recovering
address book - 44
appointment - 42
calendar appointment - 42
contact - 44
email - 36, - 38, - 40
Exchange item - 35
inbox message - 36
sent message - 38
task - 46
to-do item - 46
Recovery Assure
about - 9
recovery point
dismounting - 27
mounting - 24
recovery point, AppAssure 5 - 4
repairing
Exchange data store - 51
restoring
differences between data stores - 49
Exchange mailbox, data store
S
searching
about - 5, - 29
Advanced Search - 32
Exchange item - 30
Quick Search - 30
server space
usage of - 6
settings
managing - 21
system requirements - 11
- 48
T
task
recovering - 46
to-do item
recovering - 46
True Global Deduplication
about - 10
U
Universal Recovery
about - 9
W
workflow diagram
-4
Index
|
59
This page intentionally left blank.
60
|
I n d ex