December 15, 2014
Volume 23 – Number 51
Leaders Aligned at QMC – West O‘ahu
It was a monumental effort to launch
The Queen’s Medical Center – West
O‘ahu, one that even QHS/QMC President Art Ushijima admits was more
work than he anticipated. However,
the end result was a stunningly beautiful hospital with a sense of place that
not only encapsulates the mission of
the Founders, but recognizes the contributions of the Sisters of St. Francis
who came before. Even more importantly, the hospital was warmly welcomed by the community, and continues to exude warmth and goodness to
visitors and staff alike.
But where does QMC – West O‘ahu
and its staff go from here? How do
they sustain and grow the mission? To
answer these questions and more, hospital leadership held its first Leadership Development Institute at the Kroc
Center in Kapolei. The day away for
QMC – West O‘ahu leadership featured
Lynne Cunningham, FACHE, Studer
Group coach and national speaker with
over 40 years of health care experience, including 30 in strategic planning and marketing.
The day was about connecting to
QMC – West O‘ahu’s purpose, said Susan Murray QHS Senior VP and COO,
noting that one of the keys to having
a successful organization is to have
aligned goals. To illustrate her point,
Susan showed a photograph of the loulu
palms evenly lined up in front of QMC
– West O‘ahu as a symbol of alignment.
But what does having aligned values look like in the workplace? Lynne
Lynne Cunningham speaks
on a culture of high performance built on evidence-based leadership.
Susan Murray
Cunningham referenced the apocryphal story of an unannounced visit by
John F. Kennedy to the Cape Canaveral space center in the 1960s. Meeting a janitor, he asked, “What do you
do here?” The man replied, “Mr. President, I’m helping put a man on the
moon.” That’s the culture; that’s alignment, she pointed out.
“Who has the opportunity to impact HCAHPS (Hospital Consumer As-
sessment of Healthcare Providers and
Systems) survey scores?” asked Lynne.
“Everyone.” Non-patient care employees also affect patient care, she said,
because their behavior reflects on everyone. Why should we care? “Because
HCAHPS are a report card given to
hospitals by patients and it not only
determines how much we get paid, but
drives better clinical results.”
Al Ines, MD, a surgeon at QMC – West
(Continued on page 2.)
Carol Ishizaki Logs 44 and More at Queen’s
Carol Ishizaki was born at Queen’s
and stayed until her recent retirement.
Well, she had to grow up and go to
school first, of course, but she came
back to devote her entire nursing career to Queen’s—and promises to be
back, perhaps as a volunteer.
“I have no regrets,” says Carol about
her 44 years at Queen’s. “It was my first
job—it has been a really great journey. I
was drawn to Queen’s because of its mission and philosophy.” She also took to
heart the philosophy of care, Lokomaika‘i,
or inner health, hiring and training nurses to maintain high performance and
quality patient care to give best patient
Leaders at QMC-WO
experience. She has also worked to make
Kina‘ole—doing the right thing…the first
time—a part of the culture.
“She has truly left her mark,” said Kathy
Green, VP of Patient Care, ribbing that
she was in high school when Carol started. Cindy Kamikawa, VP of Nursing and
Chief Nursing Officer, agreed. “You’ve
taught me to take care of our patients,”
said Cindy, who started in 1978 under
Carol when she was head nurse on Kamehameha 3. “I also learned a lot of discipline from Carol, yet she included staff
in everything. The surgeons requested
Kamehameha 3 for their patients.”
Nurse Manager Mike Morimoto,
Al Ines, MD
(Continued from page 1.)
O‘ahu, agreed. “We’re all good as individuals, but if we are aligned, then we’ll
be an even more quality organization in
working with patients and their families.” He related his own experience at
QMC – West O‘ahu. “I was a patient at
my own hospital,” he said. “I knew and
understood my disease, but not everyone knows. There’s a lot of angst from
not knowing, so communication is key.
I got good care, but I hope everybody
gets as good care, and that we are united in giving patients excellent care.”
Susan added that creating a safe
environment begins with seeing each
other. “Everyone should feel like they
can speak up to anyone,” she said. “It
makes it safe for patients, but also
makes it a pretty nice place to work.”
“Building a team, a culture, is crit2
ical to not only
sustaining the
mission, but to
grow it,” said Art.
“The most important thing we
can do is prepare
our people for
the future and
grow our talent.”
Lynne gave spe- Art Ushijima
cifics on what it
means to have a culture of high performance with evidence-based leadership
and a leadership assessment. Jennifer
Costa, Ester Do, Diva Garcia, Mark
Hinshaw, Keith Izawa, Hong Min, and
Pam Miyashiro also contributed to the
agenda for the day.
“Leadership is a gift to you,” said Susan, “but you have to open the gift.”
RN, shared that Carol’s famous line is
“Walk the talk”—noting that she lived
it herself. “She always looked to improve her profession,” he said. “Carol
has been my role model.”
Back in elementary school when she
read about Clara Barton for an assignment, Carol became inspired with the
19th century nurse’s kind and compassionate care and the need to care for others, not that there were many choices for
women in those days, she admits. Carol
got her first taste of the hospital experience as a candy striper. Then during
nursing school, she experienced the different hospitals during clinicals and saw
what types of work opportunities each
offered. Queen’s was her obvious choice.
Carol was hired at the end of December 1969 and started in 1970 on Kinau
1, which was a medical unit with wards.
She later transferred to Nalani 2, which
was med-surg for orthopedics, then she
went to Kamehameha 3 med-surg. What
followed was not only an illustrious nursing career, but the record for the most
unit moves ever at Queen’s. Cindy thinks
the number is something like 20 times
for the med-surg unit, but here is Carol’s
recollection in a nutshell: “Kamehameha
3 swapped with Kamehameha 2, then
came back to Kamehameha 3, where I
became head nurse. Then QET opened
and we were asked to go to ‘Iolani 3 while
Kamehameha 3 was being renovated. We
were in ‘Iolani 3 for six months after the
renovations were complete, then moved
into Kamehameha 3 Makai. We then
moved to ‘Iolani 2, then back again to Ka(Continued on page 4.)
QMC ‘Postage Stamp’ Gardens Recognized
The gardens of The Queen’s Medical
Center were recently given a Betty Crocker Landscape Award of Excellence, the
top honor in the Professional Gardens
category by Scenic Hawai‘i, Inc. Every
year, Scenic Hawai‘i seeks out gardens
statewide to recognize and acknowledge
“some of the thousands of people who
work every day to make Hawai‘i a more
beautiful place.” The award is named in
honor of Betty Crocker, one of the founders of Scenic Hawai‘i, Inc., who volunteered enthusiastically for over 30 years
until her passing in 2000. There are categories for both professional and home
gardeners, and projects range from small
backyard plots to large corporate sites
and include everything in between.
This year’s award to Queen’s recognizes the many small gardens that
are located around the campus. “The
The hardworking groundskeeping crew: (front, l-r) Kalani Kaleleiki, Mano Nable, Lino Vidad, Joey Jenks, and Lee Guittap. (back, l-r) Jian Kang Zhan, Kris Taira, Daniel Kahala, and Timmy Yeung.
postage stamp gardens complement
the park-like setting of the main entrance. They were designed on a more
intimate scale and provide an environment conducive to reflection, contemplation, and quiet,” explained Mark
Gwinner, Manager of Landscape Design and Development. “As gardeners
at QMC, we are all grateful that we
can express our talent while making a
contribution to our community by creating a welcoming, safe, and aesthetic
healing environment,” Mark added.
Mark Gwinner, Manager of Landscape Design & Development, and David Lee, Director of Facilities & Biomedical Engineering,
with the Landscape Award of Excellence.
3
Carol Ishizaki
(Continued from page 2.)
mehameha 3 Makai. Then we moved to
Pauahi 6, but the doctors needed private
rooms, so we moved out during renovations. Pauahi 6 went from 32 beds to 16,
and we stayed there for some years. Then
it was decided to put Cardiac on Pauahi
6, so we moved to QET 9 Ewa. It was the
first [simultaneous] exchange done at
Queen’s—patient beds and staff were exchanged in about six hours.”
The unit finally settled in and has
been there for eight years. Carol also ran
‘Iolani 2, then was later asked to pick up
Geriatrics. When organ transplantation
came to Queen’s in 2012, she was trained
in the specialty and became nurse man-
“Haiyan…After the Storm,” an
Emme’s Island Moments television special sponsored by The Queen’s Medical
Center – West O‘ahu will have an encore
showing on Saturday, December 20 at
8:00 pm on KGMB 9. It’s a poignant look
at the aftermath of Typhoon Haiyan and
the outpouring of help from Hawai‘i.
. . . . . . . . . . . . . . . . . . . .
Blood drives will be held at two Queen’s
campuses. The Bloodmobile will be at
QMC – West O‘ahu on Monday, December 22, from 7:00 am to 12:00 pm in the
ER parking lot. At QMC – Punchbowl, the
blood drive will be on Tuesday, December
23, from 7:00 am to 2:00 pm in the old
ER turnaround area. Call 848-4770 or
visit BBH.org to make an appointment.
Donors will be entered into a drawing for
an all expense paid, 4-day/5-night stay
for two in Las Vegas. First-time donors
receive a double entry. Bring a valid photo ID with your birthdate on it.
. . . . . . . . . . . . . . . . . . . .
The QMC – West O‘ahu Fresh Market will be held on Wednesday, December 17 on the Great Lawn from 10:00
am to 1:00 pm.
. . . . . . . . . . . . . . . . . . . .
The annual Supplement on Safety
deadline is quickly approaching. All
employees should complete the safety refresher by December 31. Access
is online from the Queen’s Intranet
homepage under "What’s New."
4
NHCH Serves
Those Who Serve
their efforts in supporting the battalion during a six week period of extensive training on
Hawai‘i Island. NHCH staffers who met with
the servicemen were: far left, Kalani Haina,
ER Tech; 4th from left, Ally Heim, RN; middle, Penny Coumbo, RN; and 4th from right,
Marvalene Kanahele, ER secretary.
ager for the department as well. Eight
beds were also recently converted to surgical telemetry at the request of Mihae
Yu, MD, while the rest remained medical.
Through it all, Carol fondly recalls
the people, who she says are compassionate, hard working, and committed
to the Queen’s mission and values. “I’m
also thankful for my former VPs and directors who have coached and mentored
me in my career: Sally Jones, Cindy Kamikawa, Loraine Fleming, Karen Schultz, and Kathy Green,” says Carol. “We’re
always trying to be in the forefront of
patient care with the best trained peo-
ple and the best technology. The nurses
really advocate for the patients and the
physicians collaborate with them to
make sure the patients are well cared
for and safe.” QHS/QMC President Art
Ushijima concluded, “People like Carol
are the backbone of Queen’s!”
Now Carol will begin a new chapter
with a trip to Japan to rediscover her
family’s ancestry, and continue her frequent visits with her three grandchildren in California. “I’m coming back—
for doctor visits,” she said with a gleam
in her eye. “I may do volunteer work at
Queen’s, maybe in patient relations to
see how we’re doing with the patient experience.” Bets are Carol likely hasn’t yet
spoken her last word on care at Queen’s.
The Marines and Sailors of 2nd Battalion, 3D
Marine Regiment presented North Hawai‘i
Community Hospital’s Emergency Department with a special letter of appreciation for
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[email protected]. The news deadline is the Monday prior to publication.
QHS/QMC President. . . . . Art Ushijima
Publisher. . . . . . . . . . . . . . . . . Keala Peters
Editor/Writer. . . . . . . . . . . . Jason Kimura
Assist. Ed./Writer. . . . . . Glee Stormont
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