FP School Milk UK
School Milk UK is a new way to order or buy school milk
School Milk UK FAQ’s
Why should I let my child/ren drink milk at school?
.
Milk is full of nutrients, which can help to boost the levels of concentration and energy – both of which are very important
in the classroom. Each portion of milk contains 300mg of calcium.
Calcium is important to help keep bones and teeth strong and healthy.
What is my child’s RDA (Recommended Daily Allowance of Calcium?
Government guidelines recommend that a child between the ages of 1-3 years receive 500mg of calcium per day,
however the RDA for a child aged 4 – 8 years is 800mg.
I want my child to have a drink at school, but he/she has an allergy to cows milk
School Milk UK can offer your child alternatives to cow’s milk. We can supply your child with Soya, Rice or Goats milk.
The price charged may be different to that of cow’s milk, and your child will not receive an individual carton of milk each
day – however we will deliver a larger carton of milk each week to your child’s school, which they can decanter into a cup
each day for your child. This larger carton will be the equivalent of 5 portions per week (1 portion per day).
What is the calcium content of Soya, Rice or Goats milk?
Each of these types of milk contains 300mg per portion. That’s the same calcium content per
portion as cow’s milk.
Is my child eligible to receive free milk at school?
Government guideline state that every child under the age of 5 is entitled to free milk in school. Their daily entitlement
is 189ml of milk. Your child may also be eligible to receive free milk at school if he/she is entitled to free school meals.
Please check with your Local Authority to see if they offer free school milk for children receiving free school meals.
How do I register my child/ren for the School Milk UK scheme?
If your school has chosen to use School Milk UK as their supplier for school milk, then registering your child/ren takes
only a few minutes. Please see our ‘A new way to order and pay for your child’s milk’ leaflet and/or click on the ‘Register
my child’ tab on our website and follow the easy
instructions.
How can I amend my account details?
Should you wish to notify us of a change of address, contact details or bank account details etc, please click on the
‘Manage My Account’ tab on our website and follow the easy instructions to save your updated information.
How can I be sure that my bank details will be secure?
School Milk UK, promise to keep your details secure with our fully encrypted software. You can be sure of peace of mind
when you see the padlock symbol on our website.
Will any of my or my child’s details be passed onto any third parties?
Absolutely not! School Milk UK promises to keep all your information private and secure and has nothing to gain by
passing on your information to other companies. All your details will be secured by your own password and unique customer number and no one else will have access to your personal account details.
How much will I pay for my child’s milk?
The price of your child’s milk can vary depending on if you choose cow’s milk or one of our alternatives. We will send you
a letter informing you of the price per carton of milk prior to you registering. We will then send a letter out before the end
of every half term informing parents of the cost of the milk for the whole of the coming term. This allows you to see how
FP School Milk UK Limited
Registered Office: 68 Kings Road, Ilkley, West Yorkshire, LS29 9BZ. Telephone: 0845 3402100 [email protected]
Company Register in England 08276498
much your child’s milk will cost you prior to ordering it.
When do I need to pay for my child’s milk?
We would ask for payment to be made for the full term at least 1 full week prior to the start of the new term (2 full
weeks if paying by cheque). However, should you forget to pay on time, you can pay for the remainder of the days
in the term at a later date, although you should be aware that cleared payment needs to reach us by a Wednesday
for your child to receive their milk from the following Monday. We are unable to deliver any milk unless payment has
been received. Please contact us if you require further information.
What happens if my child always receives milk, but on one occasion I forget to pay in advance?
Unfortunately if we do not receive payment in advance, your child will not receive their milk. This is because you
order your milk with us at the same time as you pay and therefore if you haven’t paid, you won’t have ordered milk for
your child. If there is no order in place, we are unable to deliver. However, should you forget to pay on time, you can
pay for the remainder of the days in the half term at a later date, although you should be aware that cleared payment
needs to reach us by a Wednesday for your child to receive their milk from the following Monday.
How far in advance can I pay for my child’s milk?
School Milk UK, states that you must pay for each term in advance of any milk deliveries. The amount payable will
be calculated on the number of school days in each term X the price per day. However you can also pay annually if
you prefer, calculated at 190 school days X the price per day. You can also change your payment mid way through
the year – for example, if you have been paying for each term and mid-way through the year you decide to pay for
the rest of the year (up until the end of July), you can do so. We can calculate how many school days are left in the
year and provide you with an invoice.
What payment methods can I use?
We can accept payments by paypal and debit/credit card. We also accept payment by cheque, although this may
delay delivery of your child’s milk as you will need to allow for postage and bank clearance
before we can make a delivery.
What happens if my child is off school sick?
Unfortunately if your child is off school for the odd day, we are unable to offer a refund for your child’s milk. This
is because by the time you have notified the school or us that your child will not be attending, their milk will have
already been delivered to school.
However, if you are aware that your child will be absent from school long term, please contact us directly and we can
arrange for a credit to be issued onto your account against your next purchase of milk. Please note however, that
you may still be charged for 2 days of milk after notification, due to our processing and packaging times. When your
child is ready to attend school again, we will continue to deliver your child’s milk, although it may take up to 2 days
after notification for your child’s delivery to be resumed.
My child no longer wants to receive milk – how do I cancel my account?
You can cancel your account at any time, although we do require 2 full weeks’ notice for a full cancellation. Once the
notice period has been served, we will refund any monies owing to you.
How do you know how many days to deliver milk in each half term?
It is the duty of each individual school to provide us with their school closure dates – including teacher training days.
This is how our system works out how many school days there are in each term in order to charge parents the
correct amount. It is the full responsibility of the school to inform us of any closure dates. If the school announces an
extra closure day after you have paid, providing they have given us sufficient notice, we can issue your account with
a credit towards your next purchase of milk. If the school fails to notify us of a closure day, we are unable to refund
payment for milk.
What happens if the school is closed at short notice due to bad weather conditions or
other circumstances?
We will always attempt delivery, regardless of the weather conditions. If we have managed to deliver to your child’s
school, then we have fulfilled our contract and unfortunately no refunds will be offered. This is because we will have
delivered your child’s milk to school without any notification that they are closed.
FP School Milk UK Limited
Registered Office: 68 Kings Road, Ilkley, West Yorkshire, LS29 9BZ. Telephone: 0845 3402100 [email protected]
Company Register in England 08276498