2016/2017
SEASON
SERVICE
EMPLOYEE NEWSLETTER -March. 18th, 2017
online link: http://www.skiroundtop.com/liftlines-archive
ATTITUDE
CONSISTENCY
TEAMWORK
CONGRATULATIONS TO:
Al Shaver (Learning Center) - Employees of the week (3/20/17 - 3/26/17)
“Al went out of his way to take a pair of forgotten mittens to a boy in a snowboard class
who was already up on Fanny Hill. He did not need to do that but he was kind enough to do
so. This family appreciated it!” Heidi McDonald - Courtesy
KUDOS ALSO TO:
Rick Sample - Rentals - “I nominated Rick because he’s always positive and
smiling, even when he’s trying to teach a first time skier during a blizzard!”
Josh Boltz, Group Sales Manager
Al Sh
aver
Mark Kendrick, Patrol
Leprechaun w/ a tidbit
on an old
St. Patty’s Day
custom..
Rick Sample, Rentals
Josh Boltz, Group Sales
GET CAUGHT SMILING
LIKE THESE EMPLOYEES:
Heidi McDonald, Courtesy
“St. Patrick’s revelers thought
wearing green made one invisible to leprechauns, fairy creatures who would pinch anyone
they could see (anyone not
wearing green). People began
pinching those who didn’t wear
green as a reminder that leprechauns would sneak up and
pinch green-abstainers”.
RECAP ON THE INFAMOUS “Pickle”
movie we saw at orientation this season EMPHASIZING four important areas of
customer service - AKA:
“THE PICKLE PRINCIPLE”
1. SERVICE
2. ATTITUDE
3. CONSISTENCY
4. TEAMWORK
WE ASKED YOU:
“What’s YOUR Pickle?”
“Watching the small children with
parents,with their giggles and little
talks.”. Christine Lingle, Food Service
“What’s YOUR Pickle?”
“Helping a guest with a paraplegic teen
son get connected with BARS so he can
get out and try skiing”.
Marcella Kehler, Guest Services
“What’s YOUR Pickle?”
“Being able to work with amazing people in all
departments, to give our guests the best they deserve”.
Phil Moyer, Mountain Safety
“What’s YOUR
Pickle?”
“What’s YOUR Pickle?”
“Working with everyone
and making the guest
have an enjoyable visit.”
Debbie Booth, Food Service
WHAT’S YOUR PICKLE?
What’s Our Pickles?
“I like to help out my fellow employees as much as
possible in the hopes that it will trickle down to
our guests”. Christine Dyke, Guest Services
“Being able to help a guest locate a lost and found
item, give information to make a good buying
choice for ski/board packages and, assisting callers
on the phone with accurate and up to date information on conditions”. Chip Wigley, Guest Services
“Giving our guests my undivided attention at the
front desk & keeping a good attitude when
customers aren’t happy”. Stacey Howard, Assistant
to area managers.
EMPLOYEE PARTY
REMINDER:
“Being part of the team
delivering those smiles
every wonderful day we
have been open!”
Chris Sterner, Lift Ops
& Tubing
Note: The date for the party will be the
first Sunday the week after we close for the
season - date TBD
“What’s YOUR
Pickle?”
“Being able to go the
extra mile for guests
when they need
additional time to get all
their questions answered”.
Meg Rieley,
Adult Learning Center