July 2016
Your ing
-winn
r
awa d azine
mag
The magazine for
RCT Homes’ tenants
t
st Tenan
Voted Be ales 2015
e in W
Magazin nity Housing
u
at Comm ms Awards
om
C
ru
m
y
C
iPad? Don’t
Yes,
I can! miss
the
fun!
Give &
Gain
Day
Our Community
Fun Day
Richard’s
happy to be
back on
his feet
Welcome
to Roof Top
Inside
3
Introducing Trivallis
4-5
Community Fun Day
6-7
Richard’s happy to be back on
his feet
8-9
RCT Homes estates get a
spring clean
10-11
Helping tenants feel safer
12-14
Planned works for 2016-2017
15
Contacting Us
16
Give & Gain Day 2016
17
Scrutiny Panel gives
customers a voice
18
iPad? Yes, I Can!
19
Residents delight at recent
refurbishment
20
Affordable and responsible
loans from Moneyline
21
Improving communities and
services with repair work
22-24
Welcome to the summer edition of
Roof Top – the magazine for RCT Homes
tenants.
Happy reading…
20
8-9
4-5 19
Fun Day Bus Timetable
Contacting RCT Homes
There are lots of ways for you to contact RCT Homes.
Write to us at:
RCT Homes
Ty Pennant
Mill Street
Pontypridd
CF37 2SW
Telephone us on:
03000 030 888
Our Contact Centre is open 8:30
am – 5 pm Monday – Friday
Text us on:
07827 895936
and we will call you back
Email us on:
[email protected] or
[email protected]
You can also pop into one of our
housing offices to speak to a
member of staff. We have two
2 Roof Top magazine
Introducing
offices in Rhondda Cynon Taff.
These are:
Your Pontypridd office:
RCT Homes
Ty Pennant
Mill Street
Pontypridd
CF37 2SW
Your Aberdare office:
19 Canon Street
Aberdare
CF44 7AP
If you are searching for
information, are looking to
apply to one of our grant
schemes, or want to view your
latest rent statement you can
do all this and much more by
visiting our website
www.rcthomes.co.uk
Alternative
formats
If you would like
this edition of Roof
Top, or any other
communications from
RCT Homes, in an
alternative format such
as large print, Braille, or
audio CD we would be
happy to help.
Simply contact
RCT Homes on
03000 030 888 and
ask to speak to the
Communications Team.
This summer, RCT Homes will be rebranding.
From Friday July 29th we will be Trivallis
Why?
We’re the same people, but with a new name and a
new message.
Trivallis will still offer you the same great services,
homes and support. Your rights as a tenant and our
responsibilities as a landlord will remain the same. As
Trivallis we are bringing all our services under one roof.
We won’t have different companies looking after your
gas or communal cleaning. We will be one organisation
– making it easier for you to access the services you
need.
Why are we rebranding?
In the last edition of Roof Top we explained that RCT
Homes has changed since we launched back in 2007.
Over time we have developed more services than just
landlord services. We work closely with communities on
regeneration projects, invest in improving open spaces,
work hard to make our neighbourhoods safer and
provide opportunities for people to access training and
employment.
What we do is about more than just bricks and mortar.
And we are proud to be here.
At the same time many people still think that RCT
Homes is the council – in fact we are a completely
separate organisation – we have never been part of the
council.
We needed a new brand that represented us properly and that makes you feel proud to be a tenant of ours.
When?
We will officially become Trivallis from Friday 29th July.
If you come along to our Annual Tenant Fun Day, this
year at Ynysangharad Park in Pontypridd, you will be
able to see our new brand for yourself. You can speak
to staff and hear more about the future of Trivallis at
our Annual Members Meeting, which takes place at
11.30am.
As a tenant you will receive a letter explaining the
changes and what this means for you. But don’t worry,
we will still be providing the same services and you will
be able to speak to the same team members.
Roof Top magazine 3
Don’t miss the fun!
Our Community Fun Day
FREE RCT Homes Community Fun Day takes
place in a new location this year
A special day of fun and entertainment for
all the family in Ynysangharad Park
W
e are pleased
to share news
about RCT
Homes’ Community Fun
Day 2016.
The big news is that
this year’s Fun Day is
moving to a fabulous new
location – Pontypridd’s
Ynysangharad Park!
As usual, the day
will be packed full of
entertainment, stalls and
fun suitable for all ages.
We are hoping for
sunshine on the day. But in
the event that it rains, there
will be plenty of room
to shelter in marquees
and take part in indoor
activities.
So whatever the weather
on Friday the 29th of July,
you are sure to have a fun4 Roof Top magazine
packed day.
This year’s highlights
include:
• Even more children’s
entertainment than ever
before
• Fun Day Sports Day
• 1950s themed
entertainment for older
tenants
• Lots of information
about RCT Homes
services
• The GTFM Radio
roadshow
Kids Zone
As usual, there will be fun
for children of all ages at
the Fun Day, with Roly
Poly Entertainment.
RCT Homes’ Ziggies and
Go4it! teams will be there
for art, craft and story time
RCT Homes
Community
Fun Day
Where? Ynysangharad
Park, Pontypridd
When? Friday, 29th
July (10.30am-3.30pm)
sessions using inspiration
from ‘The Three Little
Pigs’ to keep kids busy
throughout the day.
Outdoor activities for
kids include a bouncy
castle and mega slide.
There will even be a soft
play area for tots and face
painting, nail artists and
plenty to eat and drink
– including candy floss,
popcorn and slush puppies.
Pets’ Corner
Back again this year
will be the popular Pets’
Corner where you will be
able to have the chance to
handle a cute furry friend
– including guinea pigs,
rabbits and even reptiles
and creepy crawlies.
Mike’s Donkeys will also
be back with free donkey
rides for little ones.
Sport & Physical Activity
To celebrate the start of
the summer, Go4it! will be
hosting the Fun Day Sports
Day, featuring games, races
and plenty of sports for
everyone to take part in.
There will be activities
for all ages – including
golf, netball and football,
so why not challenge your
family and friends to a
friendly game?
Entertainment
The GTFM Roadshow will
be present, giving away
prizes and keeping you
entertained throughout the
day!
There will also
be a 1950s themed
entertainment marquee
for older tenants – with
Gary le Velle providing
music and entertainment
and the Tenovus Choir
singing some 50s melodies
including some that
everyone can join in with
in the Fun Day singalong.
The day will also include
a quiz, bingo, dance and
exercise demos and a jazz
band.
Info Zone
As well as being a day
full of fun, you can get
information about all of
RCT Homes’ services at
the Fun Day.
You can speak to staff
from RCT Homes about
services for your home
and your community. You
can also find out about the
volunteering and training
opportunities available
with GrEW, RCT Homes’
social enterprise.
Many local and partner
organisations will also
have information stands at
the Fun Day.
Food & Drink
You will be able to buy hot
food, snacks and ice cream
from a range of stalls
throughout the day.
Have your Say
At 11.30am, tenants who
have become members of
RCT Homes will be able
to take part in our Annual
Members’ Meeting. The
new Chief Executive, Paul
Davies, will also be at the
Fun Day to meet tenants.
There will also be
a chance to meet the
tenants who members
have elected to represent
tenants’ interests on the
RCT Homes Board and
Members’ Forum and
RCT Homes’ Scrutiny
Panel.
How to get there
The Fun Day will
take place near the
tennis court area of
Ynysangharad Park.
The closest entry point
is located on Taff
Street.
To make it nice and easy
for you, RCT Homes has
arranged for free buses to
take visitors to the Fun Day
from all parts of Rhondda
Cynon Taff. The timetable
can be found on pages
22-24. All you need to do
is find the departure time
from the pick-up point
nearest to your home and
turn on on the day!
The buses will make the
return journey at 3.30pm.
Special transport will be
organised for residents of
RCT Homes’ sheltered
housing schemed. Please
ask your scheme coordinator for details.
Please note that you
will not be able to park in
Ynysangharad Park on the
day and, if you are driving,
you will need to use a
nearby carpark. So, why
not leave the car at home
and come on the bus!
Roof Top magazine 5
Richard’s
John enjoys
visiting Richard
at his home
happy to be
back on his feet
A former rugby player and war veteran from
Rhydyfelin was in a critical condition when an
RCT Homes worker realised something was
seriously wrong and stepped in to help
W
hen RCT
Homes
Neighbourhood
Manager, Lynette
Fouracre, noticed that a
tenant was behind with
bills and not responding
to letters, she decided to
visit him to check that
everything was ok.
But when Lynette arrived
at the property and couldn’t
get a reply, her instinct told
her that there was something
very wrong. Concerned
for the tenant’s welfare,
she called the police and
contacted his family who
were living in England in
order to gain access to the
property.
Critical condition
Lynette’s actions may have
saved Richard Jones’ life.
The former professional
rugby player, who served in
the army for twelve years,
was in a critical condition
- with gangrene in his legs
and untreated brain trauma.
“The property was also
in a dreadful condition,
because Richard had been
6 Roof Top magazine
unable to care for himself
properly for what may
have been several weeks
or even months”, Lynette
explains. “Luckily we got
to him in time. He was
taken to hospital, where
he spent over two months
recovering.”
Army injury
Richard, 66, explains how
the situation arose: “I was
a promising rugby player –
and played for Pontypridd
RFC and even for Wales.
But, in 1969, I decided to
join the armed forces and
went to serve with the Welsh
Guards in Northern Ireland
shortly after.”
“In December 1973 the
vehicle I was driving was
targeted with a bomb device.
I don’t remember much –
but I do know that it blew
me from the vehicle into
a field. I had brain and leg
injuries and had to have a lot
of stitches. It took me a quite
while to recover”.
In 1980, Richard was
discharged from the army
and moved to London for
a while but the injuries he
sustained had left him with
long term health issues,
including damage to his
brain and legs.
Moving back to
Rhydyfelin, where he was
born and bred, in 2004
Richard’s health had been
deteriorating slowly and
worsened when his mother
became unwell. He soon
slipped into an even worse
condition, unable to eat or
care for himself properly.
Financial troubles
As a result, he was also
unable to manage his
finances – including utility
and council tax payments
and the bills started stacking
up.
While Richard was in
hospital, Lynette referred
his case to RCT Homes’
support services in order to
arrange for support to be
put into place with getting
his property back to a good
standard while he was
recovering. It was STEPS
Tenancy Support Officer,
John Thomas, who took on
the case.
John, who has a number of
years’ experience of dealing
with older people, says: “I
think this is the toughest
case I’ve ever taken on.
Richard was in a dreadful
state and we were all
worried about him. Lynette’s
quick thinking probably
saved his life.”
Deep-cleaning,
redecoration and refurnishing
“While he was in
hospital recovering I
arranged for Richard’s flat
to be fully deep cleaned,
redecorated and re-furnished
with various support
organisations and grant
funding, because it was in
such a bad state after months
of him being unwell.”
“With Richard’s daughter,
I also arranged for Richard’s
debt and outstanding bills to
be settled. Adaptions were
made to the property - such
as a ramp and accessible
shower - so that he would
be able to return to live
“I’m so grateful to John
and Lynette - they’ve been
fantastic and I really don’t
know where I would be
without them”.
comfortably in his home
following his recovery”.
Ongoing support and care
When Richard was
discharged and returned
home, he was thrilled to
see that his flat had been
completely cleared. He has
received ongoing weekly
support from John to help
him get back on his feet and
a primary care package has
been put in place to help him
manage day to day.
Despite still suffering from
pain in his legs and some
other health complications,
Richard is making a good
recovery. Smiling, he says:
“I feel great now, because
all my problems have been
taken away from me by
John.
“I’m so grateful to him
and Lynette - they’ve been
fantastic and I really don’t
know where I would be
without them”.
John says: “Richard is a
lovely man – he’s such an
interesting character and I
enjoy chatting to him. We’ve
formed quite a friendship.
If I’m in the area, I’ll pop in
to see how he’s doing and
have a cuppa and chat. I’m
very hopeful for him – he’s
made a great recovery and
it’s great to see him getting
stronger all the time – he’s a
real trooper”.
Free support from STEPS
If you think you or someone
you know could benefit from
some extra support to manage
their tenancy and take positive
steps to look at making changes
in life, please contact the
STEPS team on 03000 030 888
Roof Top magazine 7
RCT Homes estates
get a spring clean
RCT Homes neighbourhood services have joined forces with partners
to clear rubbish from several estates, making residents very happy!
T
his is part of a wider strategy
between RCT Homes and
Rhondda Cynon Taf Council
to tackle rubbish on estates
throughout the borough and to
increase levels of recycling amongst
tenants.
RCT Homes’ Ed Butler says: “We
are making a real effort to improve the
condition of our estates through staff
Just one day’s
work has had a
huge impact
and resident estate inspections, resident
led scrutiny, resident consultations and
neighbourhood planning. Several clean
ups have already taken place to date
and many more are planned”.
Fly tipping on the
Penrhys Estate
Ynysboeth
I
Penrhys clean up goes ahead, despite heavy rain
D
ue to large areas
of open space, the
Penrhys estate is
prone to fly tipping and
has also has had a problem
with dog fouling. Over two
very wet days in March,
a major clean up on the
estate took place.
RCT Homes
Neighbourhood Manager
Allyson Whiston led the
efforts – which saw RCT
Homes’ environmental
team removing 5 vans full
of rubbish, such as dumped
washing machines, from the
area. Tenants were also able
to take advantage of this to
dispose of large items they
needed removing from their
property.
Estate Inspections
Y
our Neighbourhood
Manager will be
carrying out estate
inspections over the
coming months.
We carry out regular
estate inspection as a
means of maintaining our
estates, The inspections
will involve an estate
walk-about where we will
be looking to identify
any fly tipping and litter
8 Roof Top magazine
issues, checking garden
conditions, external
maintenance of roads
and pathways and grass
cutting etc, and will report
back actions needed to
appropriate authorities.
We would love your
input or attendance at these
estate inspections. If you
would like to participate
please speak to your
Neighbourhood Manager.
The street care
enforcement team from
Rhondda Cynon Taf Council
called on a number of
properties to give advice on
recycling – distributing food
bins and green bags - and
new dog litter bins were
installed on the estate to help
tackle the problem of fouling
Dean Vaughan,
Enforcement Officer at
the council, said: “We also
wanted to raise awareness
of recycling and how to
dispose of food waste.
During the clean-up we went
door knocking to explain
the benefits of recycling, to
explain how easy it can be
and the consequences if you
don’t”.
Name
DateEstate / Street
Jess Liston
Job share
Caru Davies
Clare Prew
Sarah Dyer
Ceri Stacey
Allyson Whiston
Jess Shmylo
Sarah Evans
Lynette Fouracre
Lynette Fouracre
Jen Williams
Rob Stacey
Jen Williams
Andrew Jones
Jen Williams
Sasha Cripps
02.08.16
19.07.16
09.02.16
11.08.16
02.08.16
04.08.16
02.08.16
04.08.16
11.08.16
01.07.16
08.07.16
21.07.16
22.07.16
27.07.16
28.07.16
29.07.16
29.07.16
Gower Estate
Heol Keir Hardie, Penywaun
Tre Telynog / Pantycerdin
Bryntirion
Fernhill
Park View Abercynon
Wattstown
Brynhenllan Estate
Park View, Ynyshir
Rhydyfelin
Taffs Well/Nantgarw
Glyncoch
Hendreforgan
Dan Y Cribyn
Trebanog
Buarth Y Capel
Aubrey Road
N April, Neighbourhood
Manager Paul Hitchins
led a community clean-up
effort in Ynysboeth.
Rhys Roberts Abercynon
Ward County Councillor,
said: “I’m very grateful to
Paul and his colleagues for
organizing the clean-up.
It’s great to witness such
a collaborative approach
with RCT Council in
dealing with the unsightly
street scene that previously
existed. By working in
partnership they have
demonstrated the value
of working on a crossorganisational basis to
improve the community for
tenants and residents.
Ynysboeth resident Alexia
Venn, 19, lives in front one
of the sites that was targeted
for the clean-up. A mother
to an 8-month old baby boy,
she said: “I’m really glad
all that rubbish has gone, it
looks 100% better now. The
rubbish had been attracting
rats, making it un-safe for
the children and I was fed
up with the amount of dog
fouling. It’s really surprising
how much of an impact a
days’ work has had on the
whole appearance of the
area.”
Bye bye rubbish
Pant-y-Cerdin waves goodbye to 2 tonnes of rubbish
A
Cwmbach estate
which had become a
mess because of fly tipping
and litter has benefitted
from a full clean up. RCT
Homes’ environmental
team removed nearly two
tonnes of rubbish and
fly tipping from Pant-YCerdin at the end of last
year.
The clean-up was
achieved thanks to the
combined efforts of the
council’s enforcement team,
RCT Homes’ environmental
team and housing staff,
Tre-Telynog Environmental
Group and with support
from Keep Wales Tidy and
Police Community Support
Officers.
Once large items were
removed from the area,
trees, hedging and brambles
were cut back before litter
picking took place.
While the work was
taking place, representatives
from RCT Homes’ knocked
on every door on the estate
to try to speak to tenants
about recycling.
“It’s great to
witness such a
collaborative
approach in
dealing with
the unsightly
street scene that
previously existed”
Roof Top magazine 9
NEW noise app and
victim support service.
Helping tenants feel safer
● Dedicated victim focus officer service from Victim Support is introduced.
● Noise App software is launched for RCT Homes tenants.
R
CT Homes’
Community Safety
team deals with
high level cases
of anti-social behaviour,
working closely with other
RCT Homes teams and
organisations to make
communities safer places
to live.
Recently, the Community
Safety team has started
working with 2 new
partners in order to help
tenants deal with noise
nuisance and get the right
support if they become
victims of crime.
Community Safety
Manager, Jonathan Tumelty,
explains: “We use a range
of tools and powers with
partner organisations in
order to protect individuals
and communities and these
are just the latest examples
of services or initiatives we
have launched to help our
tenants.”
NEW Victim Focus Officer
– Emily Bray
Jonathan adds: “We work
regularly with Victim
Support to help tenants
who need help in dealing
with crimes. There is now
a dedicated Victim Focus
Officer in place, who will
be covering anti-social
10 Roof Top magazine
behaviour in the borough.
We hope that our tenants
will make use of this
fantastic service”.
Victim Focus Officer,
Emily Bray, will be able
to support RCT Homes
staff and tenants deal
with crimes and ASB.
The service is free and
confidential.
Emily says: “We
recognise that each victim
is unique and aim to work
closely with them to
understand their personal
support needs and prioritise
the most vulnerable in our
communities. Our new
Victim Focus teams across
South Wales, will ensure an
all rounded victim-centred
approach by offering
localised services to the
most vulnerable victims,
so they receive the correct
support”.
•
Who/How Emily can help:
• Victims of all crime,
including anti-social
behaviour
• No time restrictions as
to when victims can
access services
• Applies to anyone
affected by crime - e.g.
family and friends.
• The incident does not
have to be reported to
Emily will provide:
• Emotional support
• Practical support (e.g.
providing low cost
security items such as
personal alarms, door
handle alarms and
panic alarms)
• Advocacy (e.g. civil
court and dealing with
The Noise App – helping tenants report noise nuisance
R
CT Homes tenants who
own a smartphone or
tablet can download the
free app and use it to submit
evidence in relation to
alleged noise nuisance.
The easy to use app can
be used to log when the
noise happens and also to
record it. Using it doesn’t
replace noise monitoring
visits by RCT Homes or
Council officers
to determine
whether a
statutory noise nuisance
exists, but makes it easier for
tenants to provide evidence
to support their allegations.
Jonathan says: “We are
committed to using new
technology where possible
and hope that our tenants
will use this app in order to
assist them in reporting
noise nuisance - such as
music and barking - to us”.
The app takes a 30 second
recording of the noise, then
asks standard questions
that an investigator require
answers to in order open
the case – such as time of
nuisance and how it affects
The complaint is then
sent on directly to the
Investigating Officer – who
can respond to the tenant on
their phone.
Gillian gives new
services the thumbs up!
G
Emily Bray
the police
Support is available
even if no further action
is taken by police
•
police, housing, health)
Onward referrals
for more specialised
support (e.g.
Counselling)
Emily can be contacted
Monday to Friday between
9pm and 5pm on 07507
838151. Out of hours, the
Victim Care Unit can be
contacted on 0300 303
0161 (Monday to Friday
between 8am and 8pm and
Saturdays 9am to 5pm).
illian Jeffery, 60,
from Maerdy, thinks
that the new services could
be a great help for tenants
like herself when dealing
with problem neighbours.
Gillian explains: “We
had a dreadful time with
our next door neighbours,
which lasted nearly 18
months. They would
scream, shout and bang
walls late at night, not to
mention the loud music
and parties that would go
on - sometimes until 7am”.
She and her disabled
husband had previously
been very happy at the
property, where they had
lived for 29 years with
no bad experiences. But
after “months of hell”,
they were on the brink of
moving.
They received help
and support from
Neighbourhood Manager,
Sarah Evans, and
Community Safety Officer,
Nicola Raitt, during their
ordeal and, in January
2016, the tenants were
finally evicted.
Gillian says: “The girls
were very supportive, but
had to follow the correct
procedures, so it took a
while to get them evicted.
Gillian and
Neighbourhood
Manager Sarah
With this new noise app,
tenants like us might be
able to prove the noise
nuisance earlier. And a
victim support officer will
also be useful in helping
“I’d urge other tenants who
are going through the same
thing to use these services”
tenants cope with what can
be a living nightmare.”
“I’d urge other tenants
who are going through the
same thing to use these
services. Being a victim
of anti social behavior can
make you feel very isolated
and any support can make
a huge difference. For us,
there was light at the end
of the tunnel, so I’d also
say ‘don’t give up hope!’”
How to contact us - If you need to contact us about a Community Safety issue, please call
03000 030 888 or email [email protected]
Roof Top magazine 11
Planned works for 2016-2017
The following pages include lists of streets where planned works will take place in 201617 in order to maintain RCT Homes-owned properties to a good standard.
The work that needs to be done will differ from home to home. Some homes may
require extensive work, while others in the same street may not need any work at all yet.
You don’t need to take any action if your home is in one of the streets in the lists. Your
RCT Homes Neighbourhood Manager will contact you before work starts.
We will sit down with you and go through any special requirements you have so that our
contractors can work around your needs. If you are having work done on your kitchen or
bathroom, your can help to choose colour schemes and finishes.
Internal work 2016-17 (kitchens, bathrooms, re-wires)
T
his includes work to make sure
that kitchens and bathrooms are upto-date and that electrical systems meet
modern standards.
Kitchens must be no more than 15
years old unless in good condition.
There must be sufficient cupboards and
Aberaman
Ger Yr Afon
Aberdare
Heol Y Mynydd
Ty Fry
Abernant
Heol Y Parc
Wenallt Court
Wenallt Road
Beddau
Centernary Court
Common Approach
Forest Road
Garth View Avenue
Gwaunmiskin Road
Heol Y Beddau
Hill View
Kennedy Close
Llantrisant Road
Moorland Crescent
Tanybryn
Woodland Road
Church Village
Abbey Court
Cae Fardre
12 Roof Top magazine
Fardre Court
Fardre Crescent
Heol Celyn
Manor Court
Tygwyn Road
Vicarage Court
Wellfield Court
Cilfynydd
Albion Flats
Heol Nant
Llanfabon Court
The Avenue
Cwmaman
Brynmair Close
Dan Y Rhiw
Glynhafod Street
Cwmbach
Brodeg
Brynawelon
Bryngolwg
Heol Rhys
Maeshyfryd
Cwmparc
Treharne Street
enough space for a cooker, washing
machine and fridge.
Bathrooms must be no more than 25
years old unless in good condition.
As well as upgrading the bathroom
furniture, we will fit a shower over the
bath.
Cymmer
Bryn Bedw
Gwaun Bedw
Heol Horeb
Twyn Bedw
Dinas
Appletree Avenue
Pen Dinas
Ferndale
Brown Street
Duffryn Street
Ferndale Court
North Road
Gelli
King Street
Rock Drive
Tyisaf Road
Gilfach Goch
Alfred Street
Bryn Yr Egwlys
Brynhedd
Brynhyfryd
Cambrian Avenue
Heol Glyncoch
Heol Y Bryn
Re-wiring - Many tenants’ homes
need to be rewired and the law says
that tenants must allow RCT Homes
to carry out any work needed to bring
wiring up to modern safety standards.
We will also fit extra electric sockets (or
move existing ones) where required.
Heol Y Grug
Heol Y Mynydd
Meadow Street
Laurel Avenue
Ynyscorrwg Road
Ynyslyn Road
Glyncoch
Darren Court
Forest View
Garth Avenue
Greenfield Avenue
Greenmeadow Close
Pearson Crescent
Porcher Avenue
Hirwaun
Brynsiriol
Heol Uchel
Maescynon
Rhossilli Close
The Haven
Trenant
Trewaun
Glyncoch Estate
Cefn Lane
Clydach Close
Graig
Andrews Court
Taffvale Flats
Walters Road
Llanharan
Church View
Church View Close
Danygraig Terrace
Harold Street
Heol Cynllan
Hillside Avenue
Llanbad
Park View
Pendre Crescent
Tanybryn
Trenos Place
Hawthorn
Glanfelin Flats
Hawthorn Crescent
Llanharry
Aelfryn
Ash Grove
Glyntaff
Glyntaff Road
Graig Yr Helfa Road
Beech Road
Birchgrove
Elm Road
Fforest Road
Gelli
Hawthorn Road
Heol Pantgwyn
Holly Road
Laurel Dene
Linden Court
Maple Close
Oak Road
Sycamore Road
Ty Isaf
Tylacoch
Llantrisant
Dancaerlan
Maerdy
Brookfield Road
Glyn Coed
Hillcrest View
James Street
Maerdy Road Flats
Maes Y Rhedyn
Marshfield
Mona Place
Richard Street
Royal Cottages
Tan Y Bryn
Tegfan
Wilson Place
Maesycoed
Gellideg Road
Llandraw Court
Merlin Close
Matthewstown
Bryntirion
Mountain Ash
Bryn Ifor
Nantgarw
Rhyd yr Helig
Penrhiwfer
Cae Glas
Penrhys
Heol Dyfed
Heol Pendyrus
Heol Y Waun
Pen Tyntyla
Pentre
Windsor Place
Bro Dawel
Bryncoed
Bryngwyn Close
Brynrhos
Coedglas
Danyrheol
Erw Las
Garwellt
Gerybont
Gwladys Street
Haulfryn
Heol Caradog
Heol Dyfed
Heol Keir Hardie
Heol Silyn
Lawrence Avenue
Llwynderi
Llyswen
Pentwyn Court
Penyrheol
Waunllwyd Flats
Perthcelyn
Brynheulog
Penygraig
Hendre Gwilym
Mynydd Yr Eos
Penpisgah Road
Pontyclun
Davids Court
Heol Miskin
Heol Y Coed
Lon Yr Awel
Penywaun
Arfryn
Pontygwaith
Llewellyn St
Pontyrpidd Town
Ynysangharad Road
Porth
St Luke’s Road
Trebanog Road
Rhigos
Cwrt Bryn Isaf
Heol Esgyn
Heol Gwrangfryn
Heol Y Graig
Rhydyfelin
Anfonab Crescent
Beechwood Street
Chesnut Street
Dynea Road
Eglwys Avenue
Elm Street
Holly Street
Maes yr Awel
Masefield Way
Morien Crescent
Mountain View Flats
Nantydall Avenue
Oak Street
Plane Street
Poplar Road
Shakespeare Rise
Shelley Walk
Sycamore Street
Treharne Flats
Warren Close
Wordsworth Gardens
Ynys Close
Taffs Well
Bryncoch
Cardiff Road
King Street Flats
Talbot Green
Fanheulog
Lanelay Park
Tawelfryn Estate
Garth View
Heol Edwards
Heol y Coed
Heol y Dderwen
Tawelfryn Flats
Ty Yr Waun
Yr Hendre
Ton Pentre
Kennard Street
Whitefield Street
Tonteg
Maesteg Gardens
Maesteg Grove
Tonypandy
Knoll Terrace
➞
Roof Top magazine 13
Tonyrefail
Bryngolau
Caergwerlas
Concorde Drive
Evergreen Court
Francis Street
Gellidawel Flats
Glyn View
Hazel Court
Heol Aneurin
Heol Haulfryn
Heol Isaf
Heol Islwyn
Heol Pentwyn
Heol Plymmer
Heol Trane
Heol Ty Llwyd
Heol Waun
Highlands Close
Investiture Place
Manley Close
Maple Court
Marshfield Court
Martin Crescent
Nant Eirin
Primrose Court
School Street
St Johns Road
Tylchawen Terrace
Tynybryn Road
Winslade Avenue
Trallwn
East Street
Trealaw
Buckley Road
Mission Place Flats
New Century Street
Trebanog
Bryn Crydd
Brynffynnon
Glanffrwd
Henllys
Graig Crescent
Olive Terrace
Pendarren
Pen y Dre
Trebanog Road
Trem y Glyn
Ton Hywel
Tan y Bryn
Rhiwgarn Road
Shrewsbury Avenue
Treforest
Treforest Court
Windsor Road
Treherbert
Ael Y Bryn
Baglan Street
Eileen Place
Park Place
Ty Heddlu
Willian Street
Wyndham Street
Treorchy
Brynhyfryd
Tylorstown
Penrhys Road
Ty Rhiw
North View
South View
Ty Rhiw
West View
Ynysmaerdy
Pembroke Crescent
Wattstown
Cefn Road
Heol Ceiriog
Heol Llechau
Heol Y Twyn
Park View
Pleasant View
Ynysybwl
Buarth Capel
Church Street
Dan Y Cribyn
Ynyshir
Springfield
Security works
Pontypridd Town
Ynysangharad Road
W
e have already fitted modern uPVC
doors to thousands of tenants’ homes
and we are continuing to install secure door
entry systems in blocks of flats.
The high quality windows and doors help
keep you safe and warm in your home.
Abercynon
Nant y Fedw
Ferndale
Highfield
Beddau
Centenary Court
Garth View Avenue
Gwaunmiskin Road
Gelli
Tyisaf Road
Church Village
Heol Salem
Vicarage Court
Wellfield Court
Cwmaman
Dan Y Rhiw
Treneol
Cwmdare
Heol Y Twyn
14 Roof Top magazine
Gilfach Goch
Cambrian Avenue
Heol Glyncoch
Heol Y Mynydd
Glenboi
Fernhill
Glyncoch
Derwendeg Avenue
Hirwaun
The Haven
Ystrad
Cadogan Close
Rhydyfelin
Oak Street
Ynys Close
Talbot Green
Fanheulog
Garth Maelwg
Tonyrefail
Caerwerlas
Penygarreg Road
Llanharan
Harold Street
Heol Cynllan
Pendre Crescent
Llanharry
Elm Road
Mountain Ash
Bryn Ifor
Nantgarw
Rhyd yr Helig
Penrhiwfer
Bryn Eglwys
Cae Glas
Haulfron
Perthcelyn
Ashgrove
Glamorgan Street
Trealaw
Buckley Close
Garth Wen
Ynysybwl
Dan Y Cribyn
Ystrad
Dan Y Graig
Heol y Mynydd
Contacting Us
How to make an enquiry, a complaint or even give a compliment!
RCT Homes Group is committed
to ‘Putting our Customers First’ by
improving the quality of our services
and our customers’ experience of
them.
We welcome our customer’s views.
Feedback is very important to us and
provides us with an insight into what
we are doing well and where we may
need to focus improvements to help
shape our services.
Please contact us if you have:
An Enquiry
If you need information, advice or
support from us
A Complaint
If you are unhappy about the
standard of work or the way we have
treated you
A Compliment
If we have done a good job or a
member of staff has been particularly
helpful
Our Complaints Process
The complaints process is in two
stages.
The first is the informal stage where
RCT Homes staff will aim to resolve
the complaint as soon as possible.
For General Enquiries about
RCT Homes please call
03000 030 888
Free from a landline and mobile
The second stage is the formal
complaints process. RCT Homes
focuses on an “investigate once,
investigate well” process to ensure
that the facts of the case are
established.
All formal complaints are logged and
an acknowledgement is made with
the customer within 2 working days
from the receipt of the complaint.
At the point of acknowledgement,
customers are provided with details
of our procedure and a complaint
reference number. We aim to
respond to all complaints within 10
working days.
A complaint will enter the formal
stage if the complainant advises that
they were not satisfied with the result.
The complaint will then be
investigated by the service area’s
Investigating Officer. Following the
investigation, a written response will
be sent to the customer within 10
working days of receipt.
If the complaint is of sufficient
complexity, the customer will be sent
a holding letter explaining the reasons
for the delay and stating a date when
they will receive a final response.
In the response the customer will
be advised of their right to appeal
the decision and also their right
to complain to the Public Services
Ombudsman for Wales, 1 Ffordd Yr
Hen Gae, Pencoed, Bridgend,
CF35 5LJ.
How to contact us
There are various ways to make
contact with us:
By telephone 03000 030 888
By email
Log on to www.rcthomes.co.uk
By text
07827 895936
By letter or by visiting
Business Support, RCT Homes,
Ty Pennant, Mill Street,
Pontypridd, CF37 2SW
Roof Top magazine 15
Hundreds
volunteer on
s
local project
in one-day
employee
volunteering
event
Give & Gain
Day 2016
O
N Friday 20th
May, over 400
people - including
120 RCT Homes
staff – took part in a oneday volunteering event to
give something back to
local communities across
Rhondda Cynon Taff.
The event was part
of Business in the
Community’s ‘Give & Gain
Day’, a UK-wide employee
volunteering initiative, and
saw staff from RCT Homes
working with colleagues
from GE Aviation Wales,
Jehu Project Services, LCB
Construction, Finance
Wales and R&M Williams
to transform community
spaces across the borough. With eight projects
running on just one day,
the teams pulled out all
the stops to complete the
projects.
Ely Valley Community
Sports Park
At Ely Valley Community
Sports Park in Tonyrefail,
over 100 volunteers were
involved in painting the
perimeter fencing, laying
chippings on paths around
the 3G pitches and creating
an organic play area. 16 Roof Top magazine
The Scrutiny Panel
gives customers a voice in shaping
and improving RCT Homes services
Leanne Wood AM
came along to show
her support
The RCT Homes Scrutiny Panel is responsible for reviewing
RCT Homes’ performance to directly influence a high
quality and consistent service.
“Everybody who has been
involved in this project today
will be able to look back with
pride and know that they
contributed to something
really worthwhile.”
Springfield
At Springfield in Cae Fardre,
Church Village, an unused
and dilapidated green
space was transformed.
RCT Homes staff worked
alongside volunteers from
Jehu Project Services who
are currently delivering a
new build development in
the area, along with other
partners.
Bryncelynnog School
The second largest project
took place at Bryncelynnog
School in Beddau to
improve the look of the
school. Volunteers gave a
fresh look to the area by
painting the railings around
the school.
Trebanog and Maerdy
Projects also took place at
Tenants & Residents (TRA)
bases in Trebanog and
Maerdy where volunteers
gave the
buildings a new
lease of life with the aim
of engaging and involving
more people in their
communities.
Leanne Wood, Rhondda
AM, who attended
Maerdy TRA to show her
support said: “A project
like this shows that, when
organisations come together,
you can achieve great
things. Everybody who
has been involved in this
project today will be able
to look back with pride and
know that they contributed
to something really
worthwhile.” Even more great projects!
Other projects included
Food Revolution Day where
school pupils across five
schools in the borough
participated in healthy eating
activities in partnership
Members of the
Scrutiny Panel with
Gale Kidman and
new RCT Homes
Chief Executive,
Paul Davies
W
with the
Jamie Oliver Foundation,
as well as a community
garden project at Bodringallt
Primary School and hanging
baskets in Pontypridd Town
Centre.
Tracey Cooke,
Community Regeneration
Project Manager at RCT
Homes said,
“This year’s Give and
Gain Day was a massive
success in terms of
volunteering hours. Staff
who may normally spend
their working day at a
computer or on the phone
got their hands dirty and
helped transform areas for
the community.
“Working alongside local
people and other businesses,
including our contractors, is
a great opportunity for RCT
Homes to give something
back and make a practical
difference”.
orking with
the panel has
enabled RCT
Homes to develop a
strong and meaningful
relationship with
customers, based on
openness, trust and
challenge.
RCT Homes’ Gale
Kidman says:
“The work of this panel is
crucial – it gives customers
a voice in helping us shape
and improve our services. ”
“It’s very much a
partnership, so that we
work together for the
greater good of our
customers rather than
working separately. The
purpose of the Scrutiny
Panel is to identify areas
for improvement and
offer recommendations in
order to increase customer
satisfaction.”
Voids & Lettings Review
The panel investigated the
Voids and Lettings service
and submitted a report
and recommendations in
2014. Since then, 11 of
the 13 recommendations
have been implemented.
The remaining 2 are being
worked on as part of a
wider project.
Panel member Brian
Johnson explains the
outcomes of the review:
“The purpose of of the
panel is to benefit RCT
Homes and its tenants and
What is the
Scrutiny Panel?
An independent body
consisting of 11 passionate
and committed members
– 9 tenants and 2 residents
from RCT.
•
Includes members of
different ages, gender
and backgrounds to
represent all views.
• Meetings are held every
other month at RCT
Homes. The current
Chair is Vincent Hardy.
• Between September
2015 and June 2016,
the Scrutiny Panel
has given over 774
combined volunteer
hours to their role.
Kirsty Smith, 25, is the
youngest member of the
panel. She says: “Being a
member of the panel has
been brilliant for me and
I’m proud to be part of it. I
believe in the concept and
am fully committed to it.”
to help provide value for
money. This particular
project accomplished all
three of these.
“It brought about at least
£1000 in savings for each
empty property – mainly
in repair bills, and turnover
time for properties has
been reduced. For tenants,
it has resulted in a major
change in procedure on the
handover itself.”
“From now on there will
be a photo book for each
property which will help
establish the condition of
the property when a new
tenant is given the keys.
If any works are required,
then there will be an
obligation for RCT Homes
to carry these out within an
agreed timeframe”.
understand the arrears and
debt process and procedure
and observe the interaction
between Income Recovery
Officers and customers.
This project is due to end
in August when the panel
will submit their report
and recommendations to
improve and enhance the
service.
Current project
The panel is currently
working on the ‘Tenants
experience of being in debt
to RCT Homes’ project.
As part of their research,
members of the panel
have been job shadowing
the Income Recovery
Team, enabling them to
Meet the panel at the
Fun Day
You can meet the panel
at their stand at the RCT
Homes Fun Day, where
members will be on hand
to chat about what they do
and to gather contact details
to help them gain feedback
for future projects.
“The work of
this panel is
crucial – it gives
our customers a
voice in helping
us to shape and
improve our
services”
Roof Top magazine 17
The new furniture
doesn’t just look
lovely, it’s comfy too!
iPad?
Yes, I Can!
A 93-year old great-grandmother
from Pontyclun is keeping in touch
with family and friends as far
afield as South Africa by email,
after receiving one to one digital
training sessions from Do I.T.
E
ddie Colley, Eva
Taylor’s support
worker at Church
View Close Sheltered
Housing Scheme, explains
how it all came about:
“We review supported
tenants’ needs every so
often and look at areas
where they could do with
additional help – which
sometimes includes digital
inclusion”, says Eddie.
“Eva told me she wanted
to keep in regular contact
with her son and friends in
South Africa, so I thought it
would be a good idea for her
to get online.”
Support from Do I.T.
Eddie referred Eva for
support from RCT Homes’
Do I.T. team. The project
was set up to help people
get free digital training –
helping them learn how to
get the best out of modern
technology, build confidence
and make their everyday
18 Roof Top magazine
“All my friends want to live here!”
lives easier.
Digital Inclusion
Assistant, Chris Kolade,
met Eva to take through
all the options – before
Eva decided to go for an
iPad. Chris then helped her
purchase her new gadget
and set it up.
First email account
Eva says: “I had a good idea
of what I wanted to use the
device for and thought I’d
strike while the iron was
hot. Chris was wonderful
and helped me create my
first email account.
“My son, Robert, lives in
the Midlands and it means
I can now email him and
his wife regularly as well
friends I made while I was
Residents at Gwaunruperra Close share their delight at recent refurbishment
Eva is a whizz
online thanks to
Chris and Eddie
living in South Africa.”
Grocery Shopping
Eva, who has mobility
problems, also used the iPad
for grocery shopping. She
loves bird watching and
searches for information
and images about different
species online. “I also enjoy
playing Patience on the iPad
when I get bored. I want
to learn how to take nice
pictures next”, says Eva.
Chris says: “Eva is a very
fast learner! We started
“My son lives in the Midlands and it
means I can now email him and his wife
and my two very good friends who live
in South Africa regularly”.
from scratch – covering
everything from FaceTime
to shopping - and she picked
it up straightway.”
Eddie adds: “Eva has
really grown in confidence
since she got her iPad. She’s
a very independent lady
and it’s fantastic that being
online is helping her rely on
us less and less.”
Inspiring others
Eva is now trying to inspire
her friends to get online.
She says: “I have an elderly
friend who lives in Cardiff
and I’ve told her to buy an
iPad too. I say to her ‘go for
it – just Do IT!’
To find out more about
Do I.T. ring 03000 030 888
R
CT Homes’
Sheltered
Housing complex
Gwaunruperra Close
in Llantrisant has
recently undergone a
full makeover, and its 38
tenants are over the moon
with the results.
Scheme Coordinator
Sharon Davies explains:
“The refurbishment is part
of major improvement
works to bring our
sheltered housing schemes
fully up to the RNIB
Visibly Better Standards.
“The works took place
earlier this year and
included a full makeover
- including new carpets,
decorating throughout
the complex, new blinds
and curtains, a brand new
kitchen and therapy room,
new furniture and new
doors.
“It was a bit disruptive
for us all at the time, but
the tenants are thrilled with
the results and think it was
worth it. Gwaunruperra
Close looks so much better
now!”.
Tenants Margaret, Joan,
Carol and Shirley agree.
Shirley, 73, who has
lived in the complex for
six years says: “I love it
– what’s not to like? It’s a
pleasure to come into the
meet my pensioner friends
in Pontyclun they say ‘I
wish I lived where you
live’. Given half the chance
they would all move in
tomorrow!”
The tenants enjoy bingo
twice a week and a number
of regular social activities
– including quizzes and
eat fish and chips together
once a week.
Joan, 66, says: “We
“I love it – what’s not to like?
It’s a pleasure to come into the
communal living area now and
the chairs are ever so comfy”
communal living area now
and the new chairs are ever
so comfy.”
Carol, 73 who has lived
in Gwaunruperra Close for
five years adds: “When I
have our own space and
independence, yet also
have great company and
plenty of things to do.”
Rena Karadogan, Care
and Support Business
Development Manager at
RCT Homes says: “We are
thrilled that the tenants at
Gwaunruperra Close are
pleased with the results of
the works. The aim is to
modernise our sheltered
schemes and also to make
the accommodation more
accessible for people with
mobility issues, memory
and sight loss.
“Many of our other
schemes are going through
the same process at the
moment. We realise that
it is sometimes disruptive
while the works are taking
place but we hope that
tenants will see that the end
results are really worth it!”
How to apply to live in
RCT Homes Sheltered
Housing
To find out more about
RCT Homes’ Sheltered
Housing please call
03000 030 888
Roof Top magazine 19
Recharges for repair work
Affordable and responsible loans from
Moneyline
RCT Homes tenant Kirsty Davies, 27, from Trebanog explains why
she always turns to Moneyline if she needs to borrow money.
“I
’ve taken out a
few loans with
Moneyline over
the past few years and
think they’re great.
“I have three children
and Christmas can be an
expensive time for me, so I
speak to Moneyline to get
extra cash for presents and
to keep me going over the
winter. I’ve also used loans
for things for my home such as new furniture.
next Christmas.
“I’ve recommended
Moneyline to my friends
and family and would
definitely say that other
RCT Homes tenants should
go to them first if they
need to take out a loan.
Other companies can really
take advantage of people
who are struggling and
it’s ridiculous how much
interest some of them
charge.”
Straightforward borrowing
“They are very flexible
and lovely to deal with.
Borrowing money
with Moneyline is very
straightforward – they make
it easy for you to pay the
loan back, by discussing
payment options and
ensuring the repayments
will be affordable.
“Moneyline can also help
you to save money - so
that you can keep some
cash aside in case you can’t
pay one month, or even
to save up for something.
It’s a great idea, and I’m
currently using this saving
scheme to get prepared for
Personal Service
Moneyline’s Bethan Gittens
says: “It’s great to hear
about happy customers like
Kirsty, who use our loans
to supplement their income
every now and then. Our
loans are based on what
people can afford to repay
and we ensure that they are
fair to customers – with a
personal service, flexibility,
no hidden costs and
manageable repayments.
“If our customers were
unable to access Moneyline
services, many could be left
vulnerable to loan sharks,
high cost-credit lenders or
illegal payday lenders.”
20 Roof Top magazine
“I’ve recommended
Moneyline to my friends
and family if they need
to take out a loan”
Did you know?
• Moneyline is the
leading non profit
personal lender in
the UK, providing
affordable loans to
those on low income
or with poor credit
• Moneyline also
helps and encourages
customers save by
offering a savings
scheme - ‘Round it
up’ savings account
- where customers
can put aside some
savings by rounding
up their weekly loan
•
•
repayment
Moneyline offer same
day loans based on
affordability and not
a credit rating score
and make a decision
based on talking
through the customers’
circumstances, face to
face
Moneyline loans
can be as low as
£100 up to £1000
and repayment dates
are set that suit the
individual, which can
be weekly, fortnightly
or monthly.
To find out more, telephone
Moneyline on 0345 643 1553 (local
call rate) or text on 0786 002 1512 35
Moneyline, Taff Street, Pontypridd,
CF37 4TR
to be spent on improving
communities and services
From this summer, RCT Homes will be
making sure that tenants who accidentally
or deliberately cause damage to their homes
through their own actions are re-charged for
any resulting repair work.
L
aura Eakins,
HMU General
Manager, explains
why: “The reason we are
looking to recharge for
these kinds of repairs
is so that we can invest
even more money into
work that improves our
properties and outdoor
spaces – including
our ‘Neighbourhood
Spaces’ programme and
regeneration services.
“It also means we can
respond to and carry out
routine repairs much
quicker for those tenants
that really need them;
providing a better service
all round.
“We estimate that, on
average, unnecessary
repairs costs RCT Homes
a quarter of a million
pounds each year - which
is money that would be
better spent on work that
benefits our tenants”.
When should I expect to
have to pay for a repair?
A rechargeable repair is any
work necessary because
of one of the following
reasons:
• Deliberate damage
or neglect due to the
actions of the tenant or
former tenant
•
•
•
•
•
•
•
•
•
Anything over and
above fair wear and tear
The actions of the
tenants’ family; invited
guests or a contractor
employed by the tenant
Action not taken by the
tenant – e.g. leaking
pipes and infestations
Any court costs
incurred as a result of
a breach of tenancy
conditions
The repair falls under
the responsibility of the
tenant
Removal of items left
in communal areas
Clearing properties or
gardens either during or
after a tenancy ends
Abuse of the
emergency call out
service e.g. when the
repair required is not
really an emergency
but has been reported
as one
Putting right any
alterations carried out
by the tenant where
approval hasn’t been
given, resulting in
damage to the property
or neighbouring
property – Including
those which go against
building regulations
and cause health and
safety issues
•
•
•
•
•
•
•
•
•
Some of
the most
common
rechargeable repairs
we get called out to
include:
Lost keys/Gain entry/
Lock changes
Broken windows replacing or boarding
of windows
Blocked toilets, sinks,
basins or drains
Internal doors &
cupboards being
damaged
Removal of rubbish
to gardens/communal
areas
Repair or replace faulty
electrical wirings and
fittings
Damage to smoke
detectors
Professional cleaning to
empty properties
Removal of furniture,
carpets and white goods
appliances (former
•
tenants)
Unauthorised
alterations to properties
Some examples of charges
you can expect to pay for
some of the most common
rechargeable repairs,
include:
• Lost keys / lock
changes (£50-£80)
• Broken windows (£50£75)
• Unblocking toilets (£75)
• Repairs due to pets
chewing electrics (£40)
Where we think a repair
is the responsibility of the
tenant to put right or pay
for, they will be told as
soon as possible, with costs
provided and explained, and
options on how to pay.
Kirsty, a tenant from Rhigos says: “This is a great idea. I think most
tenants would agree that people need to take responsibility for
their own actions and, if they cause damage to their property, they
should pay for it.
“People just assume that RCT Homes will fix things for free, so
this might make them think twice before causing damage to their
home.
“The money can be spent on improving key services and on
the vital work that RCT Homes carries out in communities and on
improving and upgrading properties”
More information will be available at this year’s Tenant Fun
Day, including some demonstrations and Q&A sessions for simple
DIY repairs hints and tips.
Roof Top magazine 21
RCT Homes Community Fun Day Bus Timetable
Find out how to get to this year’s Fun Day at Ynysangharad Park
RCT Homes has organised free buses to take tenants to the Community Fun Day on
Friday 29th July from all parts of Rhondda Cynon Taff.
Simply turn up TEN MINUTES before the departure time at the pick-up point nearest to
you. Free buses will make the return journey at 3.30p.m.
Blaencwm
Blaenrhondda
Cwmparc
Dinas
Dinas
Ferndale
Ferndale
Ferndale
Llwynypia
Llwynypia
Maerdy Maerdy
Maerdy
Penrhiwfer
Penrhys
Pentre
Pontygwaith
Penyrgraig
Tonypandy
Trealaw
Treherbert
Treherbert
Treorchy
Tylorstown
Wattstown
Williamstown
Pick up Point
Time
Bus Terminal
09:15
Bridge leading to Treherbert
09:20
New Road Garage
09:40
Pen Dinas
10:15
Appletree Avenue, Mines Rescue
Excelsior Terrace (entrance to Ferndale Com
Ferndale Cemetery
prehensive School)
Ystrad
Ystrad
Ystrad
22 Roof Top magazine
09:45
10:20
Ysbyty Cwm Rhondda
10:00
Ynyscynon Hotel
10:05
Maerdy Bus Terminal
09:30
Maerdy Hotel
Maerdy Conservative Club
Penrhiwfer Roundabout
Penrhys Roundabout
Queens Hotel
Dolgwilym Street
Penygraig Labour Club Roundabout
Royal Hotel
Dunraven Hotel
Ty Heddlu, Bute Street
Cardiff Arms
Queens Square
Wattstown Hotel
Wattstown Rugby Club, Wattstown
Nebo Estate
Greenfield Hotel
Star Hotel
09:45
09:55
Junction outside Meadbro
Bypass Bridge leading to Tonypandy Comp
10:20
09:50
Brynderwen Court, The Strand
Andrews Fish Bar
WilliamstownSparesworld
Ynyshir
Area
Aberaman
GelliCostcutters
Llwyncelyn
CYNON VALLEY
Aberaman
RHONDDA
Area
Special arrangements will be made for residents of RCT Homes sheltered housing
complexes. Please speak to your Scheme Coordinator for further details.
and Hendrecafn Rd
Aberaman
Aberaman
Aberdare
Aberynon
Abercynon
Abernant
Abernant
Bryntirion
Cefn Pennar
Cwmaman
Cwmaman
Cwmaman
Cwmbach
Cwmbach
09:35
Cwmbach
09:40
Cwmdare
10:05
Fernhill
09:50
Hirwaun
09:25
Glyncoch
10:05
Glyncoch
10:15
Llwydcoed
09:55
Llwydcoed
10:10
Mountain Ash
09:25
Mountain Ash
09:30
Penderyn
09:35
10:00
10:10
10:10
10:10
10:15
09:30
09:35
09:40
Penywaun
Perthcelyn
Rhigos
Trecynon
Trenant
Ynysboeth
Ynysboeth
Ynysybwl
Ynysybwl
Time
Pick up Point
09:25
Blaengwawr Pubic House
Entrance to Lower Street
09:30
Ger yr Afon Flats
s)
Maes y Deri Estate (entrance to car park
Playground in Ty Fry
Abertaf Farm Flats
09:10
Car park in front of The Avenue
Street
09:20
09:55
10:00
10:05
10:10
yn Estate
Cardiff Arms Public House
Forest View
Ty Gwyn School / Ponty Auction House
Entrance to Tre Ifor Estate
Bus stop entrance to Maes yr Haf
Aberdare Hotel
Entrance on top of Brynifor Estate
Entrance to Llwyn Onn
Cana Centre
Perthcelyn Community Centre
Post Office
The Bridgend Public House
te
Main road at entrance to Trenant Esta
Cwrt Brynycynon
Entrance to Dan y Cribyn Estate
Entrance to Buarth y Capel estate
09:40
09:50
Cwmdare Road at entrance to Maesgw
Fernhill Community Centre
Entrance to Nant y Fedw Estate
09:15
09:45
Brynmair Close
Queen Victoria Public House
Chinese Takeaway in Brodeg
09:20
10:00
d
Post Office at entrance to Wenallt Roa
n Estate
Petrol station at entrance to Bryntirio
Bus Terminal at entrance to Glanrhys
Bus stop entrance to Pantycerdin
09:40
09:55
Entrance to Park View Estate
Rhoswenallt Public House
Dan Y Rhiw
09:35
09:55
09:15
09:35
10:20
10:25
09:00
09:05
09:25
09:30
09:30
09:45
09:35
09:20
10:00
09:40
09:45
09:50
10:05
10:10
Roof Top magazine 23
TAFF AREA
Area
Beddau
Beddau
Beddau
Brynna
Brynna
Cymer
Church Village
Gilfach Goch
Gilfach Goch
Gilfach Goch
Glyntaff
Hawthorn
Hawthorn
Hawthorn
Hendreforgan
Llanharan
Llanharry
Llantrisant
Nantgarw
Pontyclun
Pontypridd
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Rhydyfelin
Talbot Green
Talbot Green
Taffs Well
Taffs Well
Taffs Well
Thomastown
Pick up Point
Time
Bus stop on Llantrisant Road
09:50
Tiny Tots Nursery, Gwaunmiskin Road
09:55
Cwm Welfare Club, Tynant Road
10:05
Bus stop leading to Hillside Avenue
09:10
Bus stop bottom of Hillside Avenue
Layby next to entrance to Ysgol Gyfun
y Cym
10:15
Terrace
09:20
Cae Fardre Estate, Wellfield Court
High Street, Junction with New Blandy
Etna Terrace
09:30
Graig yr Helfa Road
Hawthorn Crescent junction with Ynys
lyn Road
Hawthorn Crescent junction with Laur
el Avenue
Hawthorn Crescent / Ynyscorrwg Roa
d
Bus stop, pay by in front of Hendreforga
n Estate
Entrance to Park View Close
The Bear Public House
Maes Glas Vetinary Surgery
Heol y Dderwen
Tonyrefail
Tonyrefail
Trebanog
Trebanog
Treforest Ind. Est
Ty Rhiw
24 Roof Top magazine
09:40
09:40
09:45
09:35
09:15
09:25
09:40
09:35
Otley Arms, Forest Road
10:25
Cardiff Road junction with Dynea Roa
d
Dynea Road junction with Pinewood
Avenue
Cardinal Newman School
d
10:00
Dyffyn Road entrance to Dyffyn Avenue
Dyffryn Road junction with Glyndwr Ave
nue
Gellidawel Road junction with Morien
Crescent
Morien Crescent junction with Gwaun
Road
Ilan Avenue junction with Cae Nant
09:45
10:00
Elm Street junction with Plane Street
Morien Crescent
09:45
09:45
Holly Street junction with Dynea Roa
10:00
10:10
10:15
10:20
10:20
10:25
Lanelay Park
09:35
Talbot Green Bus Station
09:40
Cardiff Road entrance to King Street
Cardiff Road entrance to Moy Road/Rh
iwddar
Road TontegTesc
o
Tonyrefail
10:25
09:30
Pontyclun Church
Left at Cwmlai School
10:10
09:25
Co-op
Elm Street junction with Beechwood
09:10
er
Bryngolau speed camera
Tyn y Bryn Post Office
Capel Farm Resource Centre
Trebanog Arms Public House
Trebanog Road junction leading to Ton
Hywel/Bryn Crydd
Oxford Street junction with Rhyd yr Heli
g
Ty Rhiw 09:20
09:20
10:00
09:50
10:20
09:40
09:45
09:55
10:05
10:10
09:35
09:15