Request for information under the Freedom of Information Act - 6765
Thank you for your email dated 10 January 2017 requesting information regarding the
Trust’s telephone system maintenance contract under the Freedom of Information Act
2000.
Please find below your original request and our response.
Please can you send me the following contract information with regards to the
organisation’s telephone system maintenance contract (VOIP or PBX, other) for
hardware and Software maintenance and support:
1.
Contract Type: Maintenance, Managed, Shared (If so please state orgs)
2. Existing Supplier: If there is more than one supplier please split each
contract up individually.
3. Annual Average Spend: The annual average spend for this contract and
please provide the average spend over the past 3 years for each
provider
4.
Number of Users:
5. Hardware Brand: The primary hardware brand of the organisation’s
telephone system.
6. Application(s) running on PBX/VOIP systems: Applications that run on the
actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
7.
Telephone System Type: PBX, VOIP, Lync etc
8.
Contract Duration: please include any extension periods.
9.
Contract Expiry Date: Please provide me with the day/month/year.
10. Contract Review Date: Please provide me with the day/month/year.
11. Contract Description: Please provide me with a brief description of the
overall service provided under this contract.
12. Contact Detail: Of the person from with the organisation responsible for
each contract full Contact details including full name, job title, direct contact
number and direct email address.
If the service support area has more than one provider for telephone
maintenance then can you please split each contract up individually for each
provider.
If the contract is a managed service or is a contract that provides more than just
telephone maintenance please can you send me all of the information specified
above including the person from with the organisation responsible for that
particular contract.
If the maintenance for telephone systems is maintained in-house please can you
provide me with:
1.
Number of Users:
2. Hardware Brand: The primary hardware brand of the organisation’s
telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the
actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for
telephone maintenance full Contact details including full name, job title, direct
contact number and direct email address.
Also if the contract is due to expire please provide me with the likely outcome of
the expiring contract.
If this is a new contract or a new supplier please can you provide me with a
short list of suppliers that bid on this service/support contract?
I have previously requested this information, if the contract is the same as
previously provided (rolling contract) please just state this.
We have made enquiries with our IT Department and they have informed us that the
response to these questions is the same as provided in response to your previous
request reference 5558, dated 13 January 2016. I have attached a copy of this
response for your information.
Request for information under the Freedom of Information Act - 5558
Thank you for your email that we received on 13th January 2016 requesting
information regarding specific telecommunications contract under the Freedom of
Information Act 2000.
Your request and our response are below:
Please can you send me the following contract information with regards to the
organisation’s telephone system maintenance contract (VOIP or PBX, other) for
hardware and Software maintenance and support:
Question 1: Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Answer: The contract is for maintenance
Question 2: Existing Supplier: If there is more than one supplier please split each
contract up individually.
Answer: The existing supplier of the maintenance contract is Nineservice
Question 3: Annual Average Spend: The annual average spend for this contract and
please provide the average spend over the past 3 years for each provider
Answer: The average annual spent is £15,500 and the average spent over the
past 3 years is £45,000.
Question 4: Number of Users:
Answer: The estimate number of users is 700
Question 5: Hardware Brand: The primary hardware brand of the organisation’s
telephone system.
Answer: The primary hardware brand of the organisation’s telephone system is
Aastra Intelligate.
Question 6: Application(s) running on PBX/VOIP systems: Applications that run on the
actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Answer: None
Question 7: Telephone System Type: PBX, VOIP, Lync etc
Answer: Telephone System Type is PBX
Question 8: Contract Duration: please include any extension periods.
Answer: All maintenance contracts are 1 year renewal.
Question 9: Contract Expiry Date: Please provide me with the day/month/year.
Answer: There is no set renewal date as all contract dates vary throughout the
year.
Question 10: Contract Review Date: Please provide me with the day/month/year.
Answer: There is no set review date as all contract dates vary throughout the
year.
Question 11: Contract Description: Please provide me with a brief description of the
overall service provided under this contract.
Answer: This contract provides maintenance of switch and handsets, and minor
user changes to the system. This maintenance contract is with BT.
Question 12: Annual Average Spend: The annual average spend for this contract and
please provide the average spend over the past 3 years for each provider
Answer: The annual average spent for this contract is £12,500 and the average
spent over the past 3 years is £36,000.
Question 13: Number of Users:
Answer: The estimate number of users is 500.
Question 14: Hardware Brand: The primary hardware brand of the organisation’s
telephone system.
Answer: The primary hardware brand of the organisation’s telephone system is
Nortel BCM
Question 15: Application(s) running on PBX/VOIP systems: Applications that run on
the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Answer: None
Question 16: Telephone System Type: PBX, VOIP, Lync etc
Answer: Telephone System Type is PBX
Question 17: Contract Duration: please include any extension periods.
Answer: All maintenance contracts are 1 year renewal
Question 18: Contract Expiry Date: Please provide me with the day/month/year.
Answer: There is no set renewal date as all contract dates vary throughout the
year.
Question 19: Contract Review Date: Please provide me with the day/month/year.
Answer: There is no set review date as all contract dates vary throughout the
year.
Question 20: Contract Description: Please provide me with a brief description of the
overall service provided under this contract.
Answer: The overall service provided under this contract is maintenance of
switch and handsets and minor user changes to system. This maintenance
contracts is with Icomtel.
Question 21: Annual Average Spend: The annual average spend for this contract and
please provide the average spend over the past 3 years for each provider
Answer: The annual average spent for this contract is £10,500 and the average
spent over the past 3 years is £30,000
Question 22: Number of Users:
Answer: The estimate number of users is 600
Question 23: Hardware Brand: The primary hardware brand of the organisation’s
telephone system.
Answer: The primary hardware brand of the organisation’s telephone system is
Panasonic
Question 24: Application(s) running on PBX/VOIP systems: Applications that run on
the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
Answer: None
Question 25: Telephone System Type: PBX, VOIP, Lync etc
The telephone system types are PBX and VOIP
Question 26: Contract Duration: please include any extension periods.
Answer: All maintenance contracts are one year renewal
Question 27: Contract Expiry Date: Please provide me with the day/month/year.
Answer: There is no set expiry date as all contract dates vary throughput the
year.
Question 28: Contract Review Date: Please provide me with the day/month/year.
Answer: There is no set review date as all contract dates vary throughput the
year.
Question 29: Contract Description: Please provide me with a brief description of the
overall service provided under this contract.
Answer: The overall service provided under this contract is maintenance of
switch and handsets and minor user changes to system
Question 30: Contact Detail: Of the person from with the organisation responsible for
each contract full Contact details including full name, job title, direct contact number
and direct email address.
Answer: It is the Trust’s policy not to disclose any names of staff members who
are below director level. The director with responsibility for IT (Information
Technology) is Clive Tracey. He is the Acting Director of Operations for Adults,
his telephone number is 01622211912 and his email address is
[email protected]
Question 31: If the service support area has more than one provider for telephone
maintenance then can you please split each contract up individually for each provider?
Answer: This is not applicable
Question 32: If the contract is a managed service or is a contract that provides more
than just telephone maintenance please can you send me all of the information
specified above including the person from with the organisation responsible for that
particular contract.
Answer: This is not applicable
Question 33: If the maintenance for telephone systems is maintained in-house please
can you provide me with:
1. Number of Users:
2. Hardware Brand: The primary hardware brand of the organisation’s telephone
system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual
PBX or VOIP system. E.g. Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for
telephone maintenance full Contact details including full name, job title, direct
contact number and direct email address.
5. Also if the contract is due to expire please provide me with the likely outcome of
the expiring contract. If this is a new contract or a new supplier please can you
provide me with a short list of suppliers that bid on this service/support
contract?
Answer: This is not applicable as the contract is not managed in-house