2016l2017
Cómo utilizar tus resultados
del examen ACT
Contenido
• Cómo interpretar tus calificaciones 3
• Cómo reportar tus calificaciones a las
universidades 6
• Planificación de tu educación y tu vida
profesional 6
• ¿Debes tomar el examen otra vez? 8
• Servicios y normas de ACT 9
Para más información, consulta www.actstudent.org
Aunque la información de Cómo utilizar tus resultados del examen ACT también
se proporciona en el Reporte de calificaciones para el estudiante para 2016-17,
este documento proporciona una referencia conveniente para tu reporte de
calificaciones mejorado en los siguientes temas:
•Tu calificación global y las calificaciones de cada materia, incluyendo el examen
de redacción, si lo tomaste.
•Tus calificaciones de los indicadores combinados de STEM y ELA.
•Tus calificaciones en relación con la Norma de preparación para estudios
superiores de ACT y el Rango de preparación para cada materia del examen.
•Tus calificaciones en comparación con las calificaciones de otros estudiantes
que presentaron el examen ACT en los Estados Unidos y en tu estado.
•Resultados detallados para cada categoría de reporte dentro de cada materia
que tomaste.
•Cómo enviar tus calificaciones a las universidades.
•Cómo utilizar tus calificaciones para la planeación de tu vida universitaria y
profesional.
•Si deberías volver a tomar el examen en función de tus calificaciones actuales
del examen ACT.
•Servicios y políticas de ACT relacionados con tomar el examen y cómo
calificamos tu examen.
Nota: Si tomaste el examen ACT antes de septiembre del 2016, notarás algunos cambios
en el Reporte de calificaciones del examen ACT y en este documento. Estos cambios están
diseñados para permitirte navegar mejor tus resultados y obtener información valiosa acerca de
tu trayectoria educativa y profesional.
© 2017 por ACT, Inc. Todos los derechos reservados.
OPS1801
2
Cómo interpretar tus
calificaciones
A continuación encontrarás alguna información acerca de la gráfica principal de tu reporte de
calificaciones.
ANN C TAYLOR (ACT ID: -54116290)
WHEAT RIDGE SR HIGH SCHOOL (061-450)
TEST DATE: APRIL 2017 | NATIONAL
21
19
COMPOSITE
18
MATH
24
19
SCIENCE
STEM
23
ENGLISH
READING
08
Student Report
24
WRITING
Your Score
ELA
Your Score
36
Your Score Range
ACT College Readiness
Benchmarks
30
The
writing test
scores range
from 2–12.
26
24
23
22
22
18
Readiness Benchmark
If your score is at or above the
Benchmark, you have at least
a 50% chance of obtaining a
B or higher or about a 75%
chance of obtaining a C or
higher in specific first-year
college courses in the
corresponding subject area.
There are currently no
Benchmarks for ELA
or writing.
18
12
6
1
Your STEM (Science, Technology, Engineering, and Math) score
represents your overall performance on the science and math tests.
Your Score Range
Test scores are estimates
of your educational
development. Think of your
true achievement on this test
as being within a range that
extends about one standard
error of measurement, or
about 1 point for the
Composite and writing scores,
and 2 points for STEM, ELA,
and the other test scores,
above and below your score.
Your ELA (English Language Arts) score represents your overall
performance on the English, reading, and writing tests.
US Rank
State Rank
Composite
56%
Composite
58%
Math
Science
STEM
49%
33%
43%
Math
Science
STEM
52%
34%
46%
English
Reading
Writing
ELA
74%
66%
90%
82%
English
Reading
Writing
ELA
75%
68%
91%
84%
0
50%
100%
0
US & State Rank
Your ranks tell you the
approximate percentages of
recent high school graduates
in the US and your state who
took the ACT® test and
received scores that are the
same as or lower than your
scores. For example, a rank of
55 for your Composite score
100% means 55% of students
earned that Composite score
or below.
50%
Detailed Results
Contamos
correctas en el examen de cadaENGLISH
materia. No24se descontaron puntos
19
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75%
Key Ideas & Details
18 of 24
la calificación global.
11 of 25
44%
Craft & Structure
9 of 22
41%
Integration of
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Interpretation of Data
9 of 16
56%
Scientific Investigation
7 of 10
70%
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5 of 14
36%
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SCIENCE
18
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55%
3 of 5
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Proficient
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Understanding Complex Texts: This indicator lets you know if you are understanding the
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with higher reading demand.
WRITING
Ideas & Analysis
08
8
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scored on a scale of 1 to 6 by two raters in each
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ypically perform.
Cómo interpretar tus calificaciones
24
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67%
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Para las calificaciones del examen de la materia, la calificación global, las calificaciones de
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73% de calificaciones muestra la línea
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READING
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redacción
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� el promedio
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central meaning of complex texts at a level that is needed to succeed in college courses
máswith
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higher reading
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WRITING
08
Ideas & Analysis
8
Development & Support
8
Organization
9
Language Use &
Conventions
8
If you took the writing test, your essay was
scored on a scale of 1 to 6 by two raters in each
of the four writing domains. These domains
represent essential skills and abilities that are
necessary to meet the writing demands of college
and career. Your domain scores, ranging from
2 to 12, are a sum of the two raters’ scores. Your
writing score is the average of your four domain
scores rounded to the nearest whole number. To
learn more about your writing score, visit
www.act.org/the-act/writing-scores.
Dashes (-) indicate information was not provided or could not be calculated.
Para
obtener más información sobre el significado de tus calificaciones de redacción, visita
www.act.org/the-act/writing-scores.
Tus calificaciones de STEM y ELA se promedian a partir de los exámenes de materias
específicos que tomaste. La calificación STEM toma en cuenta los exámenes de ciencias y
matemáticas para producir una calificación combinada, mientras que la calificación ELA
hace lo mismo para los exámenes de inglés, lectura y redacción. Si no tomaste el examen de
redacción, no se producirá una calificación ELA.
La gráfica principal de tu reporte de calificaciones muestra además cómo se relacionan tus
calificaciones con las Normas de preparación para estudios superiores de ACT para cada
materia de opción múltiple (y también para la calificación STEM). Si tu calificación para cada
examen fue superior o igual a la norma comparativa, esto significa que tienes una probabilidad
de 50% de obtener una B o una nota superior, o una probabilidad aproximada de 75% de
obtener una C o una nota superior en cursos universitarios específicos del primer año de la
universidad en la materia correspondiente. Puedes usar esta información para ayudarte a
planear cursos de estudio adicionales en la escuela secundaria y más allá. Actualmente no hay
normas comparativas para ELA o redacción.
Finalmente, verás gráficas de tu clasificación en Estados Unidos y en los estados para
los diferentes exámenes de las materias, así como la calificación global, ELA y STEM. Tus
clasificaciones te indican los porcentajes aproximados de graduados recientes de escuela
secundaria en los Estados Unidos y en tu estado que tomaron el examen ACT y recibieron
calificaciones que son iguales o más bajas que las tuyas. Por ejemplo, una clasificación de 56
para tu calificación global significa que el 56% de los estudiantes obtuvieron una calificación
global de 21 o menos.
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52%
49%
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Math
college courses
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33%
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34%
46%
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6 of 8
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4 of 8
50%
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2 of 6
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11 of 25
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68%
91% 18
SCIENCE
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ACT Composite Score: ACT math, science, English, and reading test scores and the
Composite score range from 1 to 36. For each test, we converted your number of correct
answers into a score within that range. Your Composite score is the average of your
scores on the four subjects rounded to the nearest whole number. If you left any test
completely blank, that score is reported as two dashes and no Composite score is
computed.
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If you took the writing test, your essay was
scored on a scale of 1 to 6 by two raters in each
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represent essential skills and abilities that are
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and career. Your domain scores, ranging from
2 to 12, are a sum of the two raters’ scores. Your
writing score is the average of your four domain
scores rounded to the nearest whole number. To
learn more about your writing score, visit
www.act.org/the-act/writing-scores.
Dashes (-) indicate information was not provided or could not be calculated.
67%
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9
Language Use &
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If you took the writing test, your essay was
scored on a scale of 1 to 6 by two raters in each
of the four writing domains. These domains
represent essential skills and abilities that are
necessary to meet the writing demands of college
and career. Your domain scores, ranging from
2 to 12, are a sum of the two raters’ scores. Your
writing score is the average of your four domain
scores rounded to the nearest whole number. To
learn more about your writing score, visit
www.act.org/the-act/writing-scores.
Dashes (-) indicate information was not provided or could not be calculated.
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Cómo reportar tus calificaciones a
las universidades
Automáticamente se envió un reporte de calificaciones a la escuela secundaria que indicaste
al llenar los datos correspondientes para el examen ACT. Tu escuela utilizará esta información
para asesoría, evaluación de la eficacia de la instrucción y planificación de cambios y mejoras
al plan de estudios.
Tus calificaciones de este examen también se reportan a cualquier destinatario de
calificaciones que hayas seleccionado antes del examen (Nota: si seleccionaste una
universidad que es parte de un sistema escolar, la universidad puede compartir tus
calificaciones con otras universidades dentro de ese sistema). Las instituciones utilizan
las calificaciones de tus exámenes junto con las calificaciones de la escuela secundaria,
preparación académica, logros extra curriculares, planes futuros y otros factores para ayudar
a identificar a los solicitantes que puedan beneficiarse más de sus programas. Además, las
universidades pueden utilizar los resultados del examen ACT para ayudar a las agencias de
becas y préstamos a identificar a candidatos calificados, colocar a estudiantes en cursos de
primer año y ayudar a los estudiantes a desarrollar un programa de estudios adecuado.
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www.act.org/the-act/scores para explorar los recursos de los estudiantes o para ordenar
Sending
Your Scoresadicionales.
reportes
de calificaciones
A score report (including your photo) was automatically sent to the high school you
reported when registration was completed for the test. Your school will use this
information for counseling, evaluating the effectiveness of instruction, and planning
changes and improvements in the curriculum.
Planificación
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ALPHA UNIVERSITY
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benefit most from their programs. In addition, colleges can use results on the ACT to
resources or to order additional score reports.
working with four basic work tasks: Data, Ideas, People, and Things. Before you took the
ACT, you completed an interest inventory. Your results point to occupations that involve the
kinds of basic work tasks you prefer. Visit www.actprofile.org to learn more.
College and Career Planning
Where are you going? Knowing your interests can help you find the kinds of majors and
According to your results,
occupations that may be right for you. Occupations differ widelyWorking
in how much they involve
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www.magna.edu
If you entered a college code incorrectly or forgot to include one, don’t worry! You can
still send scores to other colleges. Visit www.act.org/the-act/scores to explore student
resources or to order additional score reports.
¿Debes tomar el examen otra vez?
College and Career Planning
Where Are You Going?
Where are you going? Knowing your interests can help you find the kinds of majors and
Go to www.actprofile.org
to learn moreACT,
about
Si después de obtener tus calificaciones estás pensando en volver
a tomar el examen
occupations that may be right for you. Occupations differ widely in how much they involve
yourself and find out about careers, majors, and
working with
four
basic
work
tasks:
Data,
Ideas,
People,
and
Things.
Before
you
took
the
considera si uno o más de los siguientes casos aplican para ti:colleges that may be right for you. It’s free!
ACT, you completed an interest inventory. Your results point to occupations that involve the
kinds of basic work tasks you prefer. Visit www.actprofile.org to learn more.
• ¿Tuviste algún problema durante los exámenes, como por ejemplo no entender bien las
Retesting with the ACT
According to your
results,
Working
instrucciones
o sentirte enfermo?
you enjoy working with
with
Consider retesting if one or more of the following
Data
Ideas &&Things.
People
Data.
¿Piensas que tus calificaciones realmente no reflejan tusapplies
aptitudes?
to you:
Here are a few examples
• Did you have any problems during the tests, like
of occupations involving
¿Tus calificaciones del examen ACT no son lo que esperabas
en función de tus calificaciones
misunderstanding the directions or feeling ill?
this kind of work:
•
•
Working
Working
with
Things
de la escuela secundaria?
with
Buyer
• Biologist
•
¿Has
tomado
FBI/CIA Agent
(e.g.,
Mechanical)
• Engineer
People
otros cursos o has hecho un repaso intensivo
abarcadas
el
• Areen
yourlas
ACTmaterias
scores not what
you expecteden
based
Financial Manager
Programmer
• Machinist/Tool
examen?
Training/Education
Manager
Technologist
• Medical
•
Travel Guide ¿Quieres
• Pharmacist
on your high school grades?
presentar una
Working
with
solicitud Ideas
a una
universidad
Interest–Major Fit
La gráfica que aparece a continuación muestra cómo
Do your interests fit the college major you plan to enter? Based on information you
se afecta la Marine/Aquatic
calificaciónBiology.
global típicamente al volver
provided, you plan to enter Accounting.
a tomar el examen. Visita www.act.org/the-act/
retakingLow
para más información.
Medium
examen:
Progress
Toward the
ACT tomar
National
puedes
el examen una vez
• Únicamente
™
Career Readiness
Certificate
en una misma fecha de examen ACT (nacional,
Based on your ACT Composite score, this indicator provides an early estimate of your future
internacional o mediante exámenes estatales y
achievement on the ACT National Career Readiness Certificate (ACT NCRC ®). The ACT NCRC
is an assessment-based
credential that documents foundational work skills important for job
distritales).
success across industries and occupations. Visit workforce.act.org/credential to learn more.
• Puedes tomar el examen ACT 12 veces como
Bronze Silver
Typical Composite Score
on a Retest
High
Your interests are fairly
similar to
to the
the interests
interests of
of college
college students
students in
in the
the major
major you
you plan
plan to
very similar
Aplican
ciertas
restricciones
para
volver
a tomar
elto
enter. Students in majors that fit their interests are often more satisfied with their major.
1
• Have you taken more coursework or an intensive
review in
areas covered? el examen de
que exige
o the
recomienda
• Do you want to apply to a college that requires or
recommends the writing test?
redacción?
máximo.
Composite Score
• Do you think your scores do not accurately represent
your abilities?
Gold
21
No change
21%
Decreased
22%
57%
Increased
Go to www.act.org/the-act/retaking for more information.
Test Security Hotline
If you have concerns about the security
of the tests, please report them at
36
Scale
También
existen pautas acerca de las calificaciones que reporta
ACT si vuelvesora855.382.2645.
tomar el
www.act.ethicspoint.com
You are making
progress toward a Gold level on the ACT NCRC.
examen:
• Si haces más de un examen, tú eliges la fecha de examen o conjunto de calificaciones que se
enviarán a las universidades.
• Todas las calificaciones de una fecha de examen se reportan en conjunto. ACT no crea
nuevos expedientes combinando calificaciones de diferentes fechas de examen.
• Si quieres reportar tu calificación del examen de redacción, se reportarán todas las
calificaciones de esa fecha de examen. No puedes elegir enviar una calificación para el
examen de redacción por sí solo.
8
Servicios y políticas de ACT
Servicios de ACT
SOLICITUD DE UNA COPIA DE LAS PREGUNTAS Y RESPUESTAS DE TU
EXAMEN
Si tomaste el examen en una de las fechas de examen nacional indicadas a continuación, puedes
ordenar una Divulgación de la información del examen (Test Information Release, TIR) por
una cuota adicional. La información de las cuotas se encuentra en www.act.org/the-act/tir.
Por medio de la TIR recibirás una lista de tus respuestas, una copia de las preguntas de opción
múltiple y la clave de respuestas. Si tomaste el examen de redacción, también recibirás una copia
de las instrucciones para el ensayo, las pautas de calificación y las calificaciones de tu ensayo.
También recibirás información sobre cómo pedir una fotocopia del documento que contiene tus
respuestas (y una copia de tu ensayo si es que tomaste la prueba de redacción).
~~
~~
~~
Sábado 10 de diciembre de 2016 (13 de marzo de 2017)
Jueves 6 de abril al lunes 10 de abril de 2017 (10 de julio de 2017)
10 de junio de 2017 (11 de septiembre de 2017)
Si pediste la TIR cuando te inscribiste, los materiales se envían aproximadamente 4 semanas
después de que se reportan las calificaciones. También puedes pedir una TIR durante los 3
meses siguientes a la fecha en que hiciste tu examen. Los plazos finales con matasellos postal se
indican en paréntesis arriba.
Puedes descargar el formulario de pedido en www.act.org/the-act/tir.
Este servicio no se ofrece en ninguna otra fecha de examen ni durante otros programas de
exámenes (p. ej., internacionales, estatales y distritales, especiales). Si por cualquier razón
ACT tiene que reemplazar el formulario del examen programado para utilizarlo en el centro de
presentación de tu examen, esta oferta se anulará y ACT te reembolsará la cuota por este servicio.
SERVICIO DE VERIFICACIÓN DE CALIFICACIONES
Puedes solicitar a ACT que verifique tus calificaciones de exámenes de opción múltiple y/o del
examen de redacción hasta 12 meses después de tu fecha de examen. Hay un formulario de
solicitud de verificación disponible en www.act.org/the-act/scores. Deberás llenar el formulario
y enviarlo por correo a:
ACT Customer Care
PO Box 414
Iowa City, IA 52243-0414, USA
Incluye tu nombre como lo proporcionaste al momento de tomar el examen, dirección y
fecha de nacimiento, así como tu número de identificación de ACT, la fecha del examen (mes y
año) y el lugar donde tomaste el examen como se indica en tu reporte de calificaciones. Incluye
un cheque expedido a ACT Customer Care por la cantidad correspondiente. Para exámenes
de opción múltiple, ACT verificará que tus respuestas hayan sido revisadas contra la clave de
respuestas correcta. Para los exámenes de redacción, ACT verificará que tu ensayo haya sido
calificado cuando menos por dos lectores calificados independientes y por un tercer lector en
caso de que las dos calificaciones hayan diferido por más de un punto en cualquier dominio. ACT
verificará además que tu ensayo haya sido debidamente capturado y mostrado a los lectores. Si
se descubren errores durante la verificación de la calificación, ACT volverá a calificar tu ensayo.
ACT te informará mediante una carta de los resultados de la verificación de calificaciones
aproximadamente de tres a cinco semanas después de recibir tu solicitud. Si se descubre un
9
Servicios y políticas de ACT
error de calificación, tus calificaciones se cambiarán y se te entregarán reportes corregidos a ti
y a todos los destinatarios previos del reporte de calificaciones sin costo alguno. Además, se te
reembolsará la cuota de verificación de calificaciones. Por una cuota adicional, también puedes
solicitar estar presente para la verificación de tus respuestas de opción múltiple, sin acceso a las
preguntas del examen, en un lugar designado por ACT.
CORRECCIÓN DE ERRORES EN TU REPORTE
Si piensas que hay un error en cualquier información aparte de las calificaciones del examen,
o si quieres cambiar algún dato como, por ejemplo, tu dirección, en un plazo de tres meses de
cuando recibas tu informe de calificaciones, envía una carta a:
ACT Customer Care
PO Box 414
Iowa City, IA 52243-0414
Si se determina que ACT cometió un error y se requiere que vuelvas a tomar el examen,
será por cuenta y cargo de ACT. Si se determina que ACT cometió un error, pero no es necesario
que vuelvas a tomar el examen, se te enviarán reportes de calificaciones corregidos a ti y a todos
los destinatarios previos de calificaciones sin costo alguno. Si no se determina que ACT cometió
un error y tú deseas que se envíen reportes corregidos, debes solicitarlos y pagar los Reportes
de calificaciones adicionales. Periódicamente preparamos reportes sobre las características
técnicas de los exámenes de ACT. Hay una copia en PDF del Manual técnico de ACT en
www.act.org/the-act.html.
Para más información acerca del uso de tus resultados ACT, visita www.act.org/
the-act/scores.
Políticas de ACT
A continuación se presenta una selección de las políticas de ACT para tu referencia. Para obtener
información completa acerca de la calificación y elaboración de reportes, consulta los términos y
condiciones de ACT: Reglas y políticas para el examen ACT® (“Términos y condiciones”) en
www.act.org/the-act/terms. Para obtener información completa acerca de cualquiera de las
políticas de ACT, consulta www.act.org/the-act.html.
POLÍTICA DE PRIVACIDAD Y AVISO DE RECOLECCIÓN DE
INFORMACIÓN DE IDENTIFICACIÓN PERSONAL
Cuando te inscribiste o tomaste el examen ACT, diste tu consentimiento para la recolección de
información de identificación personal y su posterior uso, transferencia y divulgación, como se
describe en la Política de privacidad de ACT. Para obtener una descripción completa de nuestra
política y prácticas de privacidad, revisa la Política de privacidad de ACT en www.act.org/
privacy.html. Cualquier pregunta acerca de la Política de privacidad de ACT o este aviso debe
dirigirse a nuestro Funcionario de Protección de Datos, en [email protected].
PROCESO DE REVISIÓN DE CALIFICACIONES INDIVIDUALES
Si ACT descubre algún motivo para creer que tu calificación pudiera ser inválida, tal como
evidencia de similitudes inusuales en las respuestas proporcionadas por ti y otro examinando,
evidencia de que pudieras haber falsificado tu identidad o suplantado a otra persona, evidencia
de posible acceso previo a las preguntas o respuestas del examen o cualquier otro indicador de
que las calificaciones del examen pudieran no reflejar de manera precisa tu nivel de rendimiento
educativo, ACT puede llevar a cabo una Revisión de calificaciones individuales. ACT se reserva
el derecho de cancelar las calificaciones de los exámenes cuando existan razones para
creer que las calificaciones son inválidas. No se requiere probar la mala conducta para
cancelar las calificaciones.
10
Servicios y políticas de ACT
SITUACIONES QUE COMPROMETAN/INTERRUMPAN EL PROCESO DE
EXAMEN—LIMITACIÓN DE RECURSOS
ACT toma las medidas necesarias para asegurar que las inscripciones para el examen se
procesen correctamente, que los exámenes se administren correctamente, que los exámenes y
los documentos de respuestas se manejen y califiquen correctamente y que las calificaciones
se reporten correctamente. En el improbable caso de que ocurra un error u otra situación que
comprometa o interrumpa el proceso de examen, ACT examinará la situación y determinará
si necesita tomar acción, que incluye no calificar los documentos de respuestas o cancelar las
calificaciones. Si ACT determina que necesita tomar medidas en respuesta a cualquier error o
interrupción de este tipo en el proceso del examen, a su exclusiva discreción, ACT (1) corregirá
el error (si ocurrió un error y ACT considera que la corrección es factible), (2) no calificará los
documentos de respuestas o cancelará las calificaciones y ofrecerá a cada persona afectada la
opción de volver a tomar el examen sin costo adicional (normalmente en una futura fecha de
examen nacional), o (3) no calificará los documentos de respuestas o cancelará las calificaciones
y ofrecerá un reembolso. Para tomar dicha medida, ACT no estará obligado a conducir una
Revisión de calificaciones individuales o a demostrar de otra manera que hubo una situación
comprometedora o interrupción que invalidó tu calificación específica. Las decisiones que
tome ACT con respecto a situaciones comprometedoras o interrupciones en el proceso de
examen son definitivas. Si ACT ofrece repetir la administración del examen y tú eliges esta
opción (o si es seleccionada por ti en los exámenes estatales y de distrito), debes volver a tomar
los 4 exámenes de opción múltiple para producir una calificación global válida. Si tomaste el
examen de redacción en la fecha del examen original, es posible que también necesites volver a
tomar el examen de redacción además de los 4 exámenes de opción múltiple para producir una
calificación global de Artes de la Lengua Inglesa. Para exámenes estatales y de distrito: en caso
de que haya situaciones comprometedoras o interrupciones en el proceso de examen, ACT puede
ofrecer la opción de volver a tomar el examen sin costo adicional o puede cancelar el evento de
examen sin opción de volver a tomarlo.
Es importante que ACT asegure que las calificaciones reportadas no hayan sido afectadas
por una irregularidad, y que le informe a cualquier persona que haya recibido un reporte
de calificaciones que es posible que esas calificaciones no reflejen correctamente sus logros
académicos y destrezas. Por lo tanto, tú estás de acuerdo en que ACT les puede notificar a los que
reciban tus calificaciones si hay alguna investigación en cuanto a su validez y si tus calificaciones
fueron canceladas. También estás de acuerdo en que ACT les puede divulgar los detalles de una
investigación de seguridad a quienes reciban tus calificaciones y a cualquiera que pueda asistir
en la investigación, como por ejemplo entidades de orden público, departamentos de educación
estatales y funcionarios de la escuela local. Además, estás de acuerdo en que ACT no tendrá
ninguna responsabilidad legal por ejercer cualquiera de estos derechos.
Los recursos que se indican en esta sección son los únicos recursos para cualquier
examinando que experimente una irregularidad en el proceso del examen,
independientemente de la causa. ACT no será responsable en ningún caso ante un
examinando por cualesquier daños especiales, indirectos, consecuentes, ejemplares o
punitivos.
Política de retención
Conservamos los registros de inscripción durante 5 años, los documentos de respuestas al menos
durante 1 año y las calificaciones de los exámenes indefinidamente.
11