What is the Diversity and Inclusion Success Factor?
The Diversity and Inclusion Success Factor describes behaviors that lead to an environment where all people are
included, respected, and can engage in their work to the best of their abilities. In a general sense, it is a measure of
respect and professionalism. The university is about a civil exchange of ideas and perspectives, and this competency
embodies that philosophy whether your views are conservative, moderate, or liberal on a range of topics.
Just like every other Success Factor, Diversity and Inclusion is a skill that can be developed. These skills include:
 Building knowledge about and self-awareness regarding diversity and inclusion
 Promoting a positive and inclusive environment
 Integrating inclusion into tasks, projects, and objectives
Specific Behavioral Examples
There are many ways employees at all levels can promote diversity and inclusion at the university. Some examples
include:
 Alerting a supervisor when a wheelchair ramp is icy
 Avoiding use of colloquialisms in presentations to ensure that employees of all cultures can understand what
you’re saying
 Being aware of religious holidays when scheduling events
 Having lunch with a new employee to make that person feel welcome
 Respecting others’ political views and if needed, agreeing to disagree
 Using a font type and size that is easy to read
 Seeking multiple points of view when problem solving, even when they are different from your own
 Taking a myLearn course on a topic related to diversity and inclusion
 Reading about topics related to diversity and inclusion
 Attending a face-to-face training session
Additional examples specific for managers include:
 Meeting regularly with all direct reports
 Alerting direct reports to the diversity and inclusion training schedule available on campus
 Taking appropriate action when issues of disrespect occur
 Addressing conflict proactively
Want to Learn More?
Chancellor’s Diversity Initiative Programs and Services
http://cdi.missouri.edu/programs-services/
myLearn Courses related to Diversity and Inclusion
https://www.umsystem.edu/ums/hr/myPerformance-Success_Factor_Courses
Accessibility and ADA Education
http://ada.missouri.edu/
Diversity and Inclusion Reading List
http://cdi.missouri.edu/programs-services/cc-reading-list.php
Mizzou Events Calendar
http://calendar.missouri.edu/