TABLE OF CONTENTS
HANDBOOK PURPOSE AND SCOPE............................................................................. 1
I.
OPERATIONAL DECISIONS ................................................................................. 2
1. SAFETY ............................................................................................................ 2
2. COURTESY ...................................................................................................... 2
3. RELIABILITY ..................................................................................................... 2
4. DECISION- MAKING ........................................................................................ 2
a. Safety........................................................................................................... 3
b. Courtesy ...................................................................................................... 4
c. Reliability ..................................................................................................... 6
II.
PREPARED FOR DUTY ........................................................................................ 7
1. ARRIVING AT WORK ....................................................................................... 7
2. PHYSICALLY AND MENTALLY FIT................................................................. 7
3. INTERNAL COURTESY ................................................................................... 8
4. FITNESS AND HEALTH ................................................................................... 8
5. GROOMING AND APPEARANCE POLICY ..................................................... 9
6. AUTHORIZED UNIFORM ............................................................................... 10
7. UNIFORM ALLOWANCE................................................................................ 10
8. TRANSIT OPERATOR UNIFORM POLICY ................................................... 11
a. Uniform Items Approved for Purchase ...................................................... 12
b. Accessories ............................................................................................... 12
9. REQUIRED DOCUMENTS ............................................................................. 13
10. OUTSIDE EMPLOYMENT .............................................................................. 13
III.
SAFETY................................................................................................................ 14
1. PRE-TRIP INSPECTION ................................................................................ 14
2. OPERATION WITHIN YARD .......................................................................... 15
3. VEHICLE CONDITION REPORTS ................................................................. 16
4. OPERATOR SEAT ADJUSTMENT ................................................................ 16
5. SEAT BELT USAGE ....................................................................................... 16
6. HAND POSITIONS FOR TURNING THE STEERING WHEEL ..................... 17
7. MIRROR ADJUSTMENT ................................................................................ 17
8. DEFENSIVE DRIVING.................................................................................... 18
a. Recognize the Hazard ............................................................................... 18
b. Understand the Defense ........................................................................... 18
c. Anticipate the Response ........................................................................... 18
d. Space Management .................................................................................. 19
e. Keep a Safe Following Distance ............................................................... 19
f. Deceleration Procedures ........................................................................... 19
g. How to Turn Quickly and Safely ................................................................ 20
h. Leaving the Road ...................................................................................... 21
i. Returning to the Road ............................................................................... 21
j. Distractions ................................................................................................ 21
k. Intersections .............................................................................................. 22
l. Lane Use and Clearance ........................................................................... 22
m. Stopping Distance and Clearance ............................................................. 23
i
IV.
V.
9. WEATHER AND NIGHT DRIVING ................................................................. 23
a. Wind........................................................................................................... 23
b. Rain ........................................................................................................... 23
c. Fog............................................................................................................. 24
d. Night Driving .............................................................................................. 24
10. COMMON PREVENTABLE ACCIDENTS ...................................................... 24
a. Right Turn .................................................................................................. 24
b. Left Turn .................................................................................................... 25
c. Customer Door Accidents ......................................................................... 26
d. Customer Falls .......................................................................................... 26
e. Backing ...................................................................................................... 26
11. PASSING BICYCLES ..................................................................................... 27
12. ACCELERATING, BRAKING AND STOPPING ............................................. 27
13. CUSTOMER STOPS ...................................................................................... 28
14. TRANSPORTING BICYCLES ........................................................................ 29
15. STREET TRAFFIC SIGNS ............................................................................. 30
16. RAILROAD CROSSINGS ............................................................................... 30
17. SHUTDOWN PROCEDURE ........................................................................... 31
18. VEHICLE EMERGENCIES ............................................................................. 31
a. Fire............................................................................................................. 31
b. Bomb Threat .............................................................................................. 32
c. Emergency Exits ........................................................................................ 32
19. VEHICLE BREAKDOWN PROCEDURE ........................................................ 33
20. OPERATIONAL AND DRIVING REQUIREMENTS ....................................... 34
21. LOW BEAM HEADLIGHTS ............................................................................ 34
22. HAZARD LIGHTS ........................................................................................... 34
23. PEDESTRIANS ............................................................................................... 34
24. STREET HAZARDS........................................................................................ 34
CUSTOMER CODE ............................................................................................. 35
1. CUSTOMER SERVICE................................................................................... 35
2. PRACTICE PROFESSIONAL AND COURTEOUS BEHAVIOR .................... 35
a. Be Pro-Active ............................................................................................. 35
b. Complaints ................................................................................................. 35
c. Priorities ..................................................................................................... 36
3. ENFORCING RULES ..................................................................................... 37
4. ITEMS ALLOWED AND NOT ALLOWED ON AN RTS BUS ......................... 37
5. STUDENT CONDUCT .................................................................................... 38
6. OFFENSIVE BODY ODOR ............................................................................ 39
7. EATING, DRINKING OR SMOKING .............................................................. 39
8. PANHANDLING .............................................................................................. 39
9. INTOXICATED CUSTOMERS ........................................................................ 39
10. RADIOS, CASSETTE AND CD PLAYERS .................................................... 39
11. CUSTOMER CONDUCT POLICY .................................................................. 40
AMERICANS WITH DISABILITIES ACT (ADA) REGULATIONS ....................... 41
1. ANNOUNCEMENTS ....................................................................................... 41
2. COMMUNICATION SKILLS ........................................................................... 41
ii
VI.
VII.
3. ASSISTING INDIVIDUALS WITH VISUAL DISABILITIES ............................. 42
4. FARES ............................................................................................................ 42
5. SERVICE ANIMALS ....................................................................................... 42
6. MOBILITY DEVICES ...................................................................................... 43
7. CYCLING THE LIFT OR RAMP ..................................................................... 43
8. WHEELCHAIR PASSENGER BOARDING ASSISTANCE ............................ 43
9. INABILITY TO BOARD WHEELCHAIR PASSENGERS ................................ 46
10. ACCESSIBLE STOPS .................................................................................... 46
11. EMERGENCY SITUATIONS .......................................................................... 46
ROAD OPERATIONS .......................................................................................... 47
1. SCHEDULE ADHERENCE ............................................................................. 47
2. LAYOVER DECISIONS .................................................................................. 47
3. BOARDING CUSTOMERS ............................................................................. 48
4. PASSING CUSTOMERS ................................................................................ 48
5. TRIPPERS ...................................................................................................... 49
6. RESTROOM STOPS ...................................................................................... 49
7. BUS EXCHANGE OUTSIDE BASE YARD .................................................... 49
8. WALK-THROUGH INSPECTIONS ................................................................. 49
9. LOST AND FOUND ITEMS ............................................................................ 50
10. FUNERAL PROCESSIONS ............................................................................ 50
11. REQUIRED REPORTS................................................................................... 50
VEHICLE OPERATIONS ..................................................................................... 50
1. ENGINE IDLING ............................................................................................. 50
2. FAREBOX ....................................................................................................... 51
3. MECHANICAL BREAKDOWNS ..................................................................... 51
4. COMMON MECHANICAL PROBLEMS ......................................................... 51
a. Wheelchair Lift and Ramp ......................................................................... 52
b. Generator Light.......................................................................................... 52
c. Stop Request ............................................................................................. 52
d. Brake Problems ......................................................................................... 53
e. Retarders ................................................................................................... 53
f. Directional Signals ..................................................................................... 53
g. Doors ......................................................................................................... 53
h. Engine........................................................................................................ 54
i. Fumes in the Bus....................................................................................... 54
j. Lights ......................................................................................................... 54
k. Low Air ....................................................................................................... 54
l. Mirrors........................................................................................................ 54
m. Prevent Overheating.................................................................................. 54
n. Steering Difficulties .................................................................................... 55
o. Suspension ................................................................................................ 55
p. Tires ........................................................................................................... 55
q. Throttle....................................................................................................... 55
r. Transmission ............................................................................................. 55
s. Windshield Wipers ..................................................................................... 55
iii
VIII.
IX.
X.
XI.
TRANSIT OPERATOR CODE ............................................................................. 56
1. INTERACTIONS WITH OTHER TRANSIT OPERATORS ............................. 56
2. RELIEVING AN OPERATOR EN-ROUTE ..................................................... 56
3. BEING RELIEVED WHILE EN ROUTE .......................................................... 56
4. RELIEF COURTESY ...................................................................................... 57
5. TERMINAL SWAPPING ................................................................................. 57
6. WEAPONS ...................................................................................................... 57
7. LANGUAGE AND CONDUCT ........................................................................ 57
8. CELL PHONES ............................................................................................... 58
9. TOBACCO ...................................................................................................... 58
10. NOURISHMENT ............................................................................................. 58
11. REGIONAL TRANSIT SYSTEM PROPERTY OR TIME ................................ 58
12. SOLICITATION ............................................................................................... 58
13. ADVERTISING ................................................................................................ 59
14. TRANSPORTING RELATIVES AND FRIENDS ............................................. 59
15. AUTHORIZED OPERATORS ......................................................................... 59
16. SUGGESTIONS .............................................................................................. 59
RADIO PROCEDURES........................................................................................ 59
1. CONTACTING THE CONTROL CENTER ..................................................... 60
2. REQUEST FOR ASSISTANCE ...................................................................... 60
3. RADIO CODES ............................................................................................... 60
ACCIDENTS AND INCIDENTS ........................................................................... 60
1. ACCIDENT REPORTING ............................................................................... 61
2. APPEALS INVESTIGATION ........................................................................... 62
3. UNATTENDED VEHICLE ............................................................................... 62
4. SICK OR INJURED CUSTOMERS ................................................................ 62
5. GRAFFITI AND OTHER VANDALISM ........................................................... 63
6. ASSAULTS ..................................................................................................... 63
7. CUSTOMER FALLS ....................................................................................... 64
8. WORK RELATED ACCIDENTS ..................................................................... 64
9. INCIDENT REPORT ....................................................................................... 64
10. REMOVING A CUSTOMER FROM THE BUS ............................................... 64
11. ADMINISTRATION ......................................................................................... 65
a. Leave Request Form ................................................................................. 65
b. Payday/Paycheck ...................................................................................... 65
c. Sick Leave and Unscheduled PTO Calling and Clearing.......................... 65
d. Open Work Assignments ........................................................................... 67
e. Medications ............................................................................................... 68
f. Subpoena or Summons ............................................................................. 68
g. Address and Phone Number ..................................................................... 68
h. Acting Supervisor Program (ASP) ............................................................. 69
i. Frequently Called Phone Numbers ........................................................... 69
EXTRA BOARD OPERATION PROCEDURES................................................... 70
1. REPORT ASSIGNMENTS .............................................................................. 70
2. EXTRA BOARD POSTING ............................................................................. 70
3. OPERATOR RELIEF ...................................................................................... 70
iv
XIl.
RTS OPERATOR HANDBOOK ........................................................................... 71
1. CUSTOMER COMMENT POLICY ................................................................. 71
2. MAJOR INFRACTIONS .................................................................................. 71
3. RTS WORK RULES........................................................................................ 72
4. DISCIPLINARY ACTION ................................................................................ 72
5. GENERAL WORK RULES ............................................................................. 73
6. OPERATIONS WORK RULES ....................................................................... 73
7. SERVICE STANDARDS/CUSTOMER RELATIONS ..................................... 74
8. SAFETY/MOTOR VEHICLE CODE................................................................ 75
9. TARDINESS.................................................................................................... 77
10. SICK LEAVE ABUSE POLICY ....................................................................... 78
11. DRIVING AHEAD OF SCHEDULE ................................................................. 79
XIII. MAINTENANCE OF QUALIFICATIONS .............................................................. 79
1. LICENSE RENEWAL ...................................................................................... 79
2. MEDICAL CERTIFICATE ............................................................................... 79
3. ANNUAL REQUIRED TRAINING ................................................................... 80
4. COMMERCIAL LICENSE STANDARD .......................................................... 80
5. TRAFFIC CITATIONS..................................................................................... 80
XIV. EMPLOYMENT POLICIES .................................................................................. 81
1. ALCOHOL AND DRUG POLICY .................................................................... 81
2. DISCRIMINATION, HARASSMENT AND CONDUCT POLICY ..................... 81
3. RETALIATION POLICY .................................................................................. 84
4. DISABILITY POLICY ...................................................................................... 84
5. EQUAL EMPLOYMENT OPPORTUNITY POLICY ........................................ 85
6. EQUAL OPPORTUNITY COMPLAINT POLICY ............................................ 85
7. RESPONSIBILITIES DURING DISASTER SITUATIONS .............................. 85
8. SAFETY POLICY ............................................................................................ 86
9. FAMILY AND MEDICAL LEAVE..................................................................... 86
a. Eligibility ..................................................................................................... 86
b. Conditions .................................................................................................. 87
10. FARE COLLECTION ...................................................................................... 89
a. Fares.......................................................................................................... 89
b. Tampering ................................................................................................. 89
c. Fare Evasion ............................................................................................. 89
d. Farebox Malfunction .................................................................................. 90
e. Released Prisoners ................................................................................... 90
GLOSSARY OF TERMS ................................................................................................. 91
Appendix A ...................................................................................................................... 94
Appendix B .................................................................................................................... 101
Appendix C .................................................................................................................... 102
v
HANDBOOK PURPOSE AND SCOPE
It is not possible for the Regional Transit System (RTS) to describe every circumstance
and situation encountered while operating a bus. However, this Handbook does provide
a model for the decision-making process in the primary areas of responsibility: safety,
courtesy, and reliability.
This Handbook outlines the policies that govern operating rules, procedures, and
performance standards in bus operations for RTS. These regulations may be amended
or changed by Departmental Notices or memos. Such notices or memos will be posted
on the bulletin board next to the Control Center. Suggestions or changes to this
Handbook, especially with regard to safety or service improvement, are highly
encouraged and should be submitted through a Team Supervisor or through the
Operations Manager.
Other documents covering RTS employees include, but are not limited to, the Labor
Agreement between the City of Gainesville and the Amalgamated Transit Union and the
City of Gainesville Policies and Procedures.
1
I.
OPERATIONAL DECISIONS
RTS is a City of Gainesville Department created to service the citizens of Gainesville’s
urbanized and non-urbanized areas. As such, it is critical that we maintain compliance
with all Federal, State and local laws. RTS has developed the policies and guidelines
contained in this document to assist you in doing your job within these laws.
A "service model" has been developed to address the three primary service areas:
safety, courtesy, and reliability. It should be noted that these service areas are
interrelated and individually affected by your decisions.
1.
SAFETY
Safety is defined as the "ability to secure from harm or danger; free from injury."
"Safety" is discussed throughout this Handbook in various sections. However, to
better address safety incidents, a priority order has been developed to assist the
decision-making process.
2.
COURTESY
Courtesy is defined as "being considerate and polite towards others." Once
safety is taken care of, or if safety is not an issue, your second consideration is
courtesy (being considerate and polite).
Ask yourself if you are being
considerate and polite when interacting with the following:
passengers,
coworkers, motorists and the public.
3.
RELIABILITY
Reliability is defined as "capable of being relied on; dependable.” The reliability
of our transit system, coupled with the safe and courteous service provided, has
resulted in growth in terms of passenger ridership. In the decision-making
process related to reliability, attention should be focused on two primary areas:
schedule adherence/transit system functioning and the Regional Transit
System's public image.

4.
After you have taken care of safety and courtesy, your third consideration
is system reliability (dependability and reliability).
DECISION- MAKING
Decision-making is a mental process, making a conscious choice about an event
that combines facts about a given situation with acquired knowledge. As each
service area is discussed, be aware that decisions are based upon the
professional training you have received and your experience as a Transit
Operator.
2
The Transit Operator's decision model is: safety, courtesy, and reliability.
a.
Safety
Is my personal safety at risk? Each employee must initiate preventative
measures to ensure personal safety. This can be done by recognizing
potential hazards and preempting occurrences of personal injury. When
identifying a potentially unsafe condition, notify the Control Center directly
and/or contact the Safety Supervisor. In incidents that require an
immediate response, contact the Control Center. Remember that your
personal safety is necessary in order to ensure that other safety factors
can be dealt with.
Is the safety of my passengers at risk? Transit Operators are
designated by the USDOT as holding safety-sensitive positions.
Therefore, you are expected to act with care for your passengers’ safety,
exercise professional driving skills and follow the established policies
emphasized in your training.
Is the safety of the public at risk? Transit Operators have a duty to act
responsibly to enhance the safety and welfare of the public. You must
follow traffic laws, be a courteous, defensive driver and assist in the
reporting of crimes, accidents and injuries involving the public at large.
Is the safety of my equipment at risk? The readiness and safety of the
equipment begins with the pre-trip inspection. Details on the conduct of
this inspection and safe driving techniques are contained in this
Handbook. It is your responsibility to ensure that the "Vehicle Condition
Report" indicates that your assigned bus has been cleared for operation.
In the event there is a question about the readiness of the bus, a
maintenance employee's assistance must be requested.
Is the organization's safety at risk? To promote the safest work
environment, it is necessary for all employees to take note of and report
any hazardous condition that may exist on the Regional Transit System's
property. This not only benefits the employees, but safeguards the public
as well. As previously mentioned, immediately notify the Control Center or
Safety Supervisor of any potentially unsafe condition.
3
Decision Making Situation:
The following situation occurred and an Operator properly applied the
decision-making steps contained in the safety service model.
When a passenger boarded the bus, the Operator observed that the
individual matched the description of a person wanted by the Sheriff's
Department. The Operator further noticed the passenger had what
appeared to be a gun in his back waistband. The first decision made by
the Operator was to take no action that would endanger him by bringing
attention to the person. The next decision was to inform Control Center of
the situation. Upon arrival of law enforcement officers, the Operator pulled
to a usual stop and opened both doors to give the subject an avenue of
escape. This was a decision that protected the safety of both the
Operator and his passengers. The Operator then left the bus as if he
were at a time checkpoint, walked to the rear of the bus and described the
suspect to the officers as well as his location on the bus and pointed out
that he might be armed. After being taken off the bus, the suspect began
to resist and attempted to grab his gun. The Operator ordered a
passenger attempting to leave the bus to remain onboard and pulled the
bus away from the scene. A short distance from the incident, the Operator
hailed a police unit to assist the other officers. The armed suspect was
subsequently restrained and placed in custody. The decisions made in
this situation followed the safety service model outlined above.
b.
Courtesy
Once safety is assured, focus should be on courtesy. As in the safety
service model, courtesy has precedence in the decision-making process.
Therefore, look at each level of consideration and remember to treat each
customer as if he/she is the most important person in the world because,
in a sense, he/she is.
Am I being courteous to my passengers? In any service-oriented
organization, courtesy is critical in achieving success.
As public
ambassadors, your high personal standards and commitment to
excellence reflect the Regional Transit System's core values. Individually,
this image is reflected by your personal appearance, a courteous manner,
and dedication to customer service. As each passenger boards the bus,
he/she forms an opinion of you and the Regional Transit System. This
opinion can, in many instances, have a positive effect on a situation
depending upon how these professional qualities are viewed.
4
Am I being attentive to the needs of a single passenger? Personal
interaction on a one-on-one basis is the most challenging public relations
service you will perform.
Body language, manner, speech, and
appearance will have a major impact on how the customer perceives your
professionalism. In the most difficult of circumstances, a friendly smile
and a calm demeanor will defuse potential problems.
Am I being courteous to my coworkers? Respect and courtesy toward
fellow employees constitutes the cornerstone of a quality organization. A
pleasant and professional environment will create a positive frame of mind
that will carry over to customer service.
Am I being courteous to motorists and the public? Less than 1% of
customer comments come from motorists or the general public's
dissatisfaction with the driving courtesy extended by Transit Operators.
This demonstrates the emphasis safety plays in your professional driving
skills and clearly exhibits that courtesy is a high priority in the decisionmaking process.
Decision-Making Situation:
Following is a situation that occurred in the past and will probably happen
again in the future.
On the last evening run, an Operator pulls into a stop that has a UF
student with a bicycle. The bike rack is full and the Operator has
approximately ten passengers on board. Because this is the last bus of
the evening and the Operator does not want to strand the UF student, the
Operator decides to allow the student to board the bus with the bicycle.
The Operator announces that she is boarding the student because it is the
last bus of the evening and regrets any inconvenience this may cause.
The passenger is asked to place the bike out of the way of the other
passengers. Control Center is notified of the action taken.
With this decision, the comfort and inconvenience of the passengers were
weighed against the safety and customer service to be extended to the
student. The courtesy extended to the passengers by announcing the
decision to board the bike and asking for their understanding
demonstrated positive customer relations. Control Center was contacted,
as procedure requires.
5
c.
Reliability
Is my decision adhering to the schedule and efficient operation of
the transit system? Although many service models are related, these
two areas of the transit system are especially dependent on one another
in terms of reliability. The transit system is designed on "clock-faced
headways." This means that each intersecting line is dependent on the
on-time performance of a connecting route for the system to properly
serve its customers. Therefore, decisions about line pacing have a
significant impact on the customers' ability to reach their destinations at
the time specified in the Schedule Booklet.
Is my behavior presenting a positive public image for RTS? The
decisions you make throughout the day will be a direct reflection of your
professionalism and will shape the public's perception of every member of
the RTS team. It takes an enormous effort to overcome a tarnished
image. Each decision you make should be conscious and based on
sound judgment.
Decision-Making Situation:
The efficiency of the transit system is impacted by a variety of factors,
including road construction, increased ridership, extended detours, etc. In
order to provide the best solution to a given situation, the existence of
such factors must be reported immediately. Here is an example of how
these factors impact a bus schedule.
The opening of a new factory resulted in an unexpected increase in
ridership. The Operator on route, on one-hour headway, could not
accommodate this increase. In order to provide the necessary service,
the Operator notified Control Center, a temporary tripper is sent on route
to accommodate the increase.
This decision set in motion a process that not only provided a solution to
increased ridership, but also affirmed Regional Transit System's
commitment to quality service. If the Operator had not taken action,
customer relation problems would have been created for the operator,
generating customer complaints and damaging the professional image of
the Regional Transit System.
6
II.
PREPARED FOR DUTY
Preparation for work becomes automatic when done daily for months or years. There is
a lot to do when preparing for a daily assignment. A clean, neatly pressed uniform must
be worn; grooming and appearance must meet Regional Transit System standards;
relevant documents must be in your possession; proper equipment, including a proper
timepiece, must be carried. ("Proper timepiece" means a reliable wristwatch or pocket
watch with second-hand and marked minutes; digital watches are permitted provided
they display hours, minutes, and seconds without having to push any buttons.) You
must also be physically and mentally sound in order to assure safe operation of the bus
for the entire shift. Even after many years working as a Transit Operator, it may be
worth the time to review the following as a knowledge check of the latest requirements.
1.
ARRIVING AT WORK
In order to provide reliable transit service, you must begin scheduled service on
time. This requires that you arrive to work on or before your scheduled starting
time, so you can check in and perform the pre-trip requirements.
This issue is so important that the Regional Transit System has a work rule and
penalties that apply for failing to be at work on time. Failure to report for work
within one minute of the designated time or to report an absence due to illness
45 minutes prior to the report time in the morning and 2 hours prior to the report
time in the afternoon is considered tardiness. Penalties for this infraction are
included in the work rule section on tardiness. Remember, if you leave late you
will arrive late.
2.
PHYSICALLY AND MENTALLY FIT
An employee should not operate a Regional Transit System vehicle when
fatigue, illness, or any other cause adversely affects his/her ability to safely do
so. It is your duty to monitor your health and avoid driving whenever you are not
physically or mentally fit to do so.
Certain mental or physical conditions may temporarily or permanently impair your
ability to perform the tasks of a Transit Operator. To protect your safety, be alert
to those physical states that may adversely affect you and know how to manage
them. If such mental or physical health conditions occur, a Regional Transit
System representative may relieve you of duty and require a medical
examination. Judgment regarding your qualification to perform Transit Operator
duties may be based on the results of such an examination. Examinations and
conditions may include, but are not limited to, eyesight, hearing, and general
illness, fatigue, incapacitation, and drowsiness.
7
Eyesight conditions may include poor vision, difficulties with glare, or eye
diseases such as cataracts and glaucoma. Always wear your prescribed
eyewear. Get regular eye examinations. Check mirrors and look around
frequently.
Hearing problems may include difficulty in hearing horns, other traffic sounds or
emergency vehicles. Be alert to your surroundings, both audible and visual.
Fatigue and drowsiness occur when you find yourself in a cycle of poor eating
habits, stressful living, lack of exercise, and poor sleeping habits. Practicing
stress management techniques, eating healthy food, exercising regularly and
getting a good night's sleep will help you feel less fatigued and drowsy.
To ensure your safety, as well as that of your passengers, the Control Center
should be immediately informed about any physical or mental condition that may
impair driving.
3.
INTERNAL COURTESY
In order for the organization to function successfully as a whole, all employees
must work together as a team, assisting each other in carrying out day-to-day
responsibilities. Noted below are a few examples that can assist you with your
participation at RTS:




4.
Be responsible.
Make and keep your commitments. Come to work on time. If you are ill or
unable to perform your job safely, properly follow the notification
procedures.
Offer ideas and insights into projects and jobs. Provide help and
information freely.
Offer solutions and ideas when identifying problems. Do not intensify
problems by blaming others or by giving incorrect information.
FITNESS AND HEALTH
The City provides a variety of Health and Wellness programs to help you improve
your quality of life. Programs are designed to help you make healthy eating
choices and to provide information about the importance of exercise and
preventative health care. The programs provided include Smoking Cessation,
Weight Loss Assessments, Health Fairs, and a Preventative Health Care
Information Series. If you have any questions related to your health or fitness,
contact Employee Health Services at 334-5037. Each employee is responsible
for maintaining his or her physical and mental fitness level through exercise and
weight management.
8
5.
GROOMING AND APPEARANCE POLICY
Regional Transit System employees have chosen to accept the duties of
providing safe, courteous, and reliable public transportation. Collectively, we
would like to show our commitment to these responsibilities by projecting a
positive, professional image. We understand the community's confidence in our
ability is influenced by our appearance. The purpose of the grooming and
appearance policy is to provide guidelines that can help inspire confidence and
the respect of our customers as well as instill a sense of pride and self worth.
Regional Transit System Appearance Standards:
 All Transit Operators must keep themselves neat and clean. Hair,
mustaches and beards are to be neatly groomed.
 Uniforms are to be neat, clean, pressed, in good condition and fit
properly. All shirts/blouses must be tucked in and only the top button
may be left unbuttoned.
 Unusually heavy or extreme makeup is not permitted.
 Shoes and boots are to be in good repair, polished, and clean.
 Females' hair must be neatly styled, clean, combed and of any natural
color. The length or style of hair must not interfere with safe vehicle
operations. No extreme or extraordinarily shaped hairstyles are
allowed.
 Males' hair must be neatly styled, clean, combed and of any natural
color. No extreme or extraordinarily shaped hairstyles are allowed.
 Sideburns may extend to the bottom of the ear.
 Mustaches must be clean and neatly trimmed.
 Beards may extend to three (3) inches in length measured from the
chin, and must be clean and neatly trimmed.
 Fingernails must be neatly trimmed and clean.
 Males may wear one post earring of simple design per ear.
 Earrings for females may extend one (1) inch from the ear lobe and be
of simple design.
 One ring may be worn on a maximum of two fingers per hand.
 The piercing and decorating of any other visible body part is not
acceptable
You must conform to the grooming and appearance standards during work
hours. Unannounced inspections are conducted from time to time to monitor
conformance and, as necessary, enforce the policy. Any questions regarding the
interpretation of these grooming standards should be addressed to your Team
Supervisor.
9
6.
AUTHORIZED UNIFORM
One-way customers judge your level of professionalism and pride in the job is by
your appearance. It is difficult to create a uniform that appeals to the diverse
tastes of everyone in the Transit Operator work force. The current uniform
standard was designed using City employees’ input to balance the needs of most
people who wear it. It is intended to enhance the professional image while using
system colors and design.
Uniform items may be ordered only through the Regional Transit System's
authorized vendor. Your Team Supervisor will assist with the order and answer
any questions about the uniform standard.
All Transit Operators receive an annual clothing allowance that is used to help
defray the expense of purchasing uniform items. However, this allowance is not
intended to cover all of the annual expenses associated with the uniform.
Nonetheless, you are responsible for ensuring that you have an adequate
number of uniform items to comply with the uniform standard each workday.
Uniforms must have the prescribed RTS logo. Substitute items purchased at
retail outlets are not allowed even though the cut and material might closely
resemble the prescribed uniform. If there is a problem in obtaining the correct
uniform, discuss it with your Team Supervisor, who may grant a temporary
exemption from this requirement.
Shoes or boots must be in good repair. They must be black or brown in color
and constructed of a material that can be polished and cleaned. The soles of
shoes or boots must ensure proper traction. Shoes or boots must fully enclose
the foot; open-toed or open-heeled shoes are not permitted.
Jackets may not be worn while on Regional Transit System time or business
unless they conform to the uniform standard. This timeframe includes check-in
time, walking to or from the bus, driving a Regional Transit System vehicle, in the
Operators' lobby, and during layovers.
7.
UNIFORM ALLOWANCE
It is the employee’s responsibility to maintain his/her uniforms in what the City
deems a presentable condition and replace uniforms as required. The Regional
Transit System will provide a uniform allowance to you on a yearly basis for this
purpose. The vendor and RTS Administration will jointly administer the
allowance.
10
The Regional Transit System will credit the uniform allowance in accordance with
the Labor Agreement to Operators who have completed their training period. At
the beginning of each Fiscal year, every regular, extra-board or part-time
operator will also receive a credit for uniform purchase and maintenance in
accordance with the Labor Agreement.
The Regional Transit System will provide a new uniform for Operators competing
in the APTA National Bus Rodeo. The new uniform items will consist of one
shirt, one jacket, one pair of trousers, and one pair of shoes.
If you submit notice to terminate employment with the Regional Transit System,
your uniform account will be frozen and uniform purchases will not be authorized.
When you have used all of your uniform allowance, payment for uniform items
will be your responsibility.
Upon termination of employment with the Regional Transit System you are
required to return all uniforms.
8.
TRANSIT OPERATOR UNIFORM POLICY
Uniform Requirements
Uniforms must fit properly, be clean, pressed, in good repair and free of spots at
all times while representing the Regional Transit System. The Grooming and
Appearance Policy (item 5 above) may be referred to for further guidance relative
to appearance and neatness.
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Waist Pouches: solid navy or black - not to exceed 8" by 5".
Shirts/Blouses: shirts and blouses must be tucked into trousers or shorts at all
times. The collars may be left unbuttoned.
Sleeves: long sleeves may be rolled up to a maximum of two turns. Short
sleeves cannot be rolled up.
Shorts: shorts cannot be tailored more than 3 inches above the center of the
knee cap and no longer than an inch below the center of the kneecap,
measured while standing.
Skirt length: if worn, skirts must be of modest length and may not be shorter
than mid-calf.
Jackets: new employees may use a dark color jacket while on probation.
Badges/Pins: the badges/pins listed in this policy are the only type
"authorized to be worn" on the uniform. You may wear one each of the RTS
authorized pins and badges on the necktie, pocket insert, jacket, sweater vest
or cardigan, and a limit of one on each side of the collar.
Patches: an RTS-approved patch may be affixed to either sleeve just below
the shoulder of the uniform shirt or jacket.
Watch: a functional watch set to RTS Control Center time.
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a.
Name Tag: your City identification card or an RTS-approved nametag must
be worn with your picture and name visible at all times.
Hole punch: Operators should have a hole punch at all times. RTS will
provide one (1) hole punch to each operator. If the operator loses his/her
hole punch, the operator will be responsible for buying the replacement.
Uniform Items Approved for Purchase
The uniform items approved for purchase are:
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Pants – Khaki or Navy
Skirts – Khaki or Navy
Polo (Golf-style) Shirts – Khaki or Navy
Dress Shirts – Khaki or Navy
Jacket – Navy
Hats – Khaki or Navy
Shorts – Khaki or Navy
Skorts – Khaki or Navy
Culottes (if available) – Khaki or Navy (Females)
You should try on the items you wish to purchase. When you have made
a decision, you will fill out an order form, sign it and be given a copy of the
bill of sale. If the cost of the uniform items exceeds the remaining uniform
allowance, you will be required to pay the difference. Once purchased,
items may only be returned for inferior workmanship.
b.
Accessories
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Socks/hosiery: beige, black or navy with pants/trousers. Women may
wear neutral, navy or beige hosiery. Only navy or beige ankle or knee
high socks may be worn with shorts.
Footwear: medium or dark brown shoes and black shoes. The shoe
must be of a material that can be shined. Shoes or boots must fully
enclose the foot; open-toed or open-heeled shoes are not permitted.
Heels and soles must be black or brown and cannot exceed two (2)
inches in height. Tennis shoes that do not meet the above criteria are
not authorized.
Undergarments: top undergarments/t-shirts must be white if visible and
must not show beyond the length of the uniform shirt/blouse sleeve.
Headgear: RTS approved baseball-style cap with embroidered City
logo. Caps are to be worn bill forward at all times while on duty. Caps
must be in a serviceable condition.
Rain Gear: RTS approved.
RTS pen/pencil holder.
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
9.
Authorized pins/patches:
o RTS name plate
o RTS Safety Recognition pins
o APTA Roadeo pins
o Appreciation Day pins
o Service Award pins
o Transit Ambassador pins
o Customer Service Award pins
o Rodeo Pins
o Recognized ATU Emblem, pins, or shoulder patch
o Patches: RTS approved patches; 1 per uniform, blouses, shirt, or
jacket
o Union Patch: to be worn on right shoulder (if applicable).
REQUIRED DOCUMENTS
The following items must be in your possession while operating a Regional
Transit System bus:
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10.
Valid Commercial Driver's License (Class A or B) with passenger transport
endorsement (P)
Medical Certificate
Schedule Booklet
Appropriate Signs (as required)
Day Passes
Vehicle Condition Report
Detour Information (as required)
OUTSIDE EMPLOYMENT
Employees are obligated to secure written approval from their Department Head
on the official “Outside Employment or Business Activity” form prior to accepting
any outside employment. Employees are further obligated to obtain approval for
their Outside Employment each January. This requirement enables the employer
to monitor your drive time/recovery time when it is affected by additional
employment.
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III.
SAFETY
1.
PRE-TRIP INSPECTION
Before driving a bus, make sure it is safe. During the pre-trip inspection check
defects reported by previous drivers. Ensure the following are in good working
order before driving:
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Service brakes
Steering mechanism
Parking brake
Lights and reflectors
Tires
Horn
Windshield wiper or wipers
Rear-vision mirror or mirrors
Wheels and rims
As you check the outside of the bus, close any open emergency exits. Also
close any open access panels (for engine, etc.) before driving. People
sometimes damage unattended buses. Always check the interior of the bus
before driving to ensure rider safety. Aisles and stairwells must always be clear.
The following parts of your bus must be in safe working condition:
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Each handhold and railing
Emergency exit handles
Seats must be safe for riders. All seats must be securely fastened to the
bus. Never drive with an open emergency exit door or window.
The "Emergency Exit" sign on an emergency door must be clearly visible.
If there is a red emergency door light, it must work. Turn it on at night or
any other time you use your outside lights. You may position some
emergency roof hatches in a partly open position for fresh air. Do not
leave them open as a regular practice. Keep in mind the bus's higher
clearance while driving with them open.
Make sure your bus has the fire extinguisher and emergency reflectors
required by law.
The bus must also have spare electrical fuses unless equipped with circuit
breakers.
The driver's seat must have a seat belt. Always use it for safety. (Florida
Commercial Driver Handbook)
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Extra board or standby Operators may be asked to perform a pre-trip inspection
on a bus in order to reduce response time for bus exchanges. Whenever a bus
exchange or Operator change has been made the pre-trip inspection will be
performed at the next end of the line and will include cycling the wheelchair lift.
Pre-trip inspections are the responsibility of the Operator. The items on the
Vehicle Condition Report that are your responsibility are: mirrors, door interlock,
windshield wipers, horn, fire extinguisher, emergency reflectors, steering
mechanism, lights and reflectors, tires, lug nuts, driver seatbelt, air bags,
wheelchair lift, PA system, seat/handrails, heating/cooling system, and
windows/doors/hatches. Also ensure there are no fluid leaks or loose body
panels.
If an item does not pass the Maintenance pre-trip inspection, maintenance
personnel will initiate the proper repairs. You will fill out the remaining portions of
the Vehicle Condition Report. All discrepancies should be marked and explained
on the comment side of the Vehicle Condition Report. Because vehicles are
serviced each night, maintenance personnel will check the incoming Vehicle
Condition Report for write-ups and/or complaints. When a vehicle has a write-up
or complaint, maintenance personnel will initiate the proper repairs.
2.
OPERATION WITHIN YARD
Vehicle Operation:
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The yard speed limit is 5 miles per hour.
A forward-moving bus must yield to buses backing out of stalls.
Activate 4-way flashers and sound the horn three times before backing.
Follow the designated directional flow of the yard. Do not drive across bus
stalls. Always back out of stalls.
Always be courteous and never demand the right-of-way.
Stop at designated "stop" markings, signs, and/or lights.
Do not drive with engine or other access doors open.
Do not drive with front doors open.
Vehicle Service Attendants (VSAs) and others working in the yard at night are
required to wear reflective vests. This does not include Operators going to and
from buses.
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3.
VEHICLE CONDITION REPORTS (VCR’s)
Vehicle Condition Reports are provided in order to comply with federal law and to
have a method for drivers to report the condition of a bus. After the pre-trip
inspection, indicate presence or absence of defects, sign and note time and date
on the card. If the bus becomes defective or damaged while being driven, note
the defect in the proper box on the card or give a written description in the
remarks section. Remarks should be clear and legible so that the mechanic will
be able to understand and solve the problem. Inform your relief operator, if
applicable, of any problems that occurred during the shift. Also, inform the
Control Center of significant defects or damage that occurred while operating the
bus.
4.
OPERATOR SEAT ADJUSTMENT
Seat height should be set so your knees bend at a 90-degree angle and your feet
are flat on the floor. Seat distance from the foot controls should be set so your
toes touch the bottom of the foot controls while seated and your feet are flat on
the floor. The seat back should be set so your thighs and torso are at a 90degree angle when sitting in the seat. To prevent injury it is important to keep
your ears, shoulders, and hips in a straight line while sitting in the Operator's
seat. Some studies have indicated that you increase your risk of lower back pain
when you wear your wallet in your back pocket while driving. Follow this
sequence when adjusting the Operator seat:
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5.
Activate the suspension system.
Adjust seat height.
Adjust seat distance from controls using seat tracks.
Adjust seat cushion rake and thigh support.
Adjust backrest inclination.
Do not make seat adjustments while the bus is in motion. Do not operate
the bus with the pneumatic suspension system fully deflated.
SEAT BELT USAGE
Proper seatbelt use is a vital component of our jobs and is required by RTS and
City regulation, State law, and is a part of defensive driving practices. Use of
seatbelts is required whenever you are operating a bus. The seat belt will protect
you from injury in the event of an accident. Also, failure to wear the seat belt
could result in you being thrown from the seat and/or losing control of the vehicle
when taking sudden evasive action.
RTS policy for Bus Operators and anyone operating any RTS/City vehicle is:
Transit Operators and others operating buses or other city vehicles are required
to a use seat belt when they are in the driver’s seat and operating the vehicle.
16
This means that you must properly buckle-up before releasing the parking brake
(or taking the vehicle out of park) and putting the vehicle in motion.
For our sedans and vans where seatbelts are provided for all occupants,
everyone in the vehicle must fasten their seatbelt prior to moving the vehicle.
There are cases when an Operator may need to stretch their legs or relax
between runs. At such times, we strongly encourage you to get out of the seat
and step off the bus to fully stretch yourself. This serves the purpose of restoring
circulation and relaxing muscles prior to resuming driving duties. If you remain in
your seat, you may unfasten the seatbelt, but remember, you must refasten the
seatbelt prior to releasing the parking brake and putting the vehicle in motion.
While we are confident that everyone follows this important rule, spot checks by
City Safety Inspectors and RTS Supervisors will be conducted on a regular basis.
Failure to properly use a seat belt may result in disciplinary action as stated in
City Policy 19, Rule 30; “Violation of a Safety Rule or Practice”.
6.
HAND POSITIONS FOR TURNING THE STEERING WHEEL
Hands are positioned on the steering wheel like the hands on a clock. Keep
hands on the steering wheel. Do not place your hands, fingers or thumb inside of
the wheel because any abrupt steering wheel movement could cause injury
and/or loss of control of the bus. In order to maintain proper control over the bus,
keep both hands on the steering wheel while the bus is in motion and do not use
the palm of your hand to turn the steering wheel. Keep your back and shoulders
against the seat. The shuffle method (or push and pull) of turning and returning
the steering wheel is preferred to avoid upper back and arm injuries. In the
shuffle method of turning, the steering wheel is grasped with one hand and pulled
toward the other hand. That hand holds the steering wheel while the turning
hand grasps a new position on the wheel and pulls again.
7.
MIRROR ADJUSTMENT
Adjust all inside and outside mirrors for maximum vision. Set the right side
external mirror so you can see 200 feet behind the bus plus the right rear portion
of the bus in the left side of the mirror (about the rear wheels back or a thumb's
width view of the bus). Set the left side external mirror so you can see 200 feet
behind the bus plus the left rear portion of the bus in the right side of the mirror
(about the rear wheels back or a thumb's width view of the bus). The convex
mirrors will give you a wider view of the area or space on either side and to the
rear of the bus, but not directly behind it. Convex mirrors are vital to the safe
operation of all transit buses because they effectively eliminate most blind spots
and should be used consistently to avoid potential problems on the road.
Caution: convex mirrors distort the images that you will see in the mirror. Objects
appear much smaller and farther away than they actually are. Set interior mirrors
17
so you can see the rear door, rear doorstep well, and interior passengers,
including standees. Do not climb up on a bumper, fence or other objects to
adjust mirrors. If the mirror cannot be adjusted from the ground or step well, you
should drive the bus to the maintenance area for assistance.
8.
DEFENSIVE DRIVING
An easy way to remember some of the important principles of defensive driving
is: Recognize, Understand, and Anticipate.
The following are more detailed explanations of Defensive Driving techniques
and Safe Driving practices.
a.
Recognize the Hazard
To drive defensively you must "drive" the vehicle ahead of you, vehicles to
each side, and vehicles behind you. You are seated above most traffic, so
take advantage of the view. Watch the road ahead as though you were in
the driver's seat of the vehicle in front of you. Drive 10-15 seconds ahead
of your vehicle. This is approximately one city block. You must look at the
traffic well ahead of your vehicle, to the right of your vehicle, left of your
vehicle, and behind your vehicle. Check your mirrors and visually scan
blind spots every 5-10 seconds. This will keep your head moving and
keep you aware of your surroundings. When you are doing this correctly
your head will be in a constant state of motion. The blind spots in most
buses include: the right front corner adjacent to the front door, the left front
area just behind your shoulder, and the rear of your vehicle.
b.
Understand the Defense
Constant mental review of defenses available to you for various situations
you will encounter will keep those defenses in mind and ready to put into
action if needed. This will help you anticipate the actions of the driver in
front of you.
c.
Anticipate the Response
Rehearse in your mind what you would do if certain dangerous situations
occurred. For example, what would you do if the vehicle in front of you
slammed on its brakes? Try to stop? Swerve left (is there traffic)? Turn
right (are there parked cars in the way?) etc. This is also called the “What
If” game.
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d.
Space Management
An important part of driving defensively is "space management." Space
management is the behavior of being aware of the space around your bus,
hazards within that space and taking actions to manage hazards, safe
spacing and clearances. The following principles are proven techniques
that are critical to your success as a defensive driver. When appropriately
utilized, these skills will provide you with a safe “space cushion” in which
to operate your vehicle and allow you ample time to react to hazards that
frequently arise while operating your bus.
e.
Keep a Safe Following Distance
Following distances should be one second of separation for each 10 feet
of vehicle length at speeds below 40 mph. At higher speeds, add one
additional second for safety. Example: a 40-foot bus at 50 mph should
maintain 5 seconds of separation. Apply the 6-second rule in adverse
conditions or night driving.
Summary – Five keys
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f.
"Aim High In Steering.” - Scan ahead, plan, and react to future
problems before they become unavoidable hazards.
"Get the Big Picture." - See everything you can possibly see ahead,
behind, and to the sides of your vehicle.
"Keep Your Eyes Moving." - Detect the unexpected quickly by using
your peripheral and central vision.
"Leave Yourself An Out." - Know what the space cushion is around
your vehicle. It enables you to plan a way out of dangerous
situations.
"Make Sure They See You.” - Communicate with people early,
make eye contact and/or lightly tap your horn so that other drivers
and pedestrians are aware of you and your vehicle.
Deceleration Procedures
Scan ahead of your vehicle and behind your vehicle. Slow down--warn
drivers behind you when you need to slow down. A few light taps on the
brake pedal (enough to flash the brake lights) should warn following
drivers. Use the 4-way flashers for times when you are driving very slowly
or are stopped. Defenses against head-on collisions include:
19
Slow down: If somebody suddenly pulls out in front of you, your natural
response is to hit the brakes. This is a good response if you have enough
distance to stop and you use the brakes correctly. You should brake in a
way that will keep your vehicle in a straight line and allow you to turn if it
becomes necessary. You should use the controlled braking method
described below.
Controlled braking: With this method, apply the brakes as hard as you
can without locking the wheels and keep steering wheel movements very
small. If you need to make a larger steering adjustment, or if the wheels
lock, release the brakes. Reapply the brakes as soon as you can.
Stopping is not always the safest thing to do in an emergency. When you
do not have enough room to stop, you may have to steer away from what
is ahead. Remember, you can almost always turn to miss an obstacle
more quickly than you can stop.
Keep both hands on the steering wheel: In order to turn quickly, you
must grip the steering wheel firmly with both hands. Make a habit of
having both hands on the wheel at all times. Then if there is an
emergency, you will be prepared.
g.
How to Turn Quickly and Safely
Do not apply the brakes while turning. It is very easy to lock your wheels
while turning; if that happens, you will be skidding out of control before
your know it. Do not turn any more than needed to clear whatever is in
your way. The more sharply you turn, the greater the chances of a skid or
rollover. Be prepared to "counter steer" (turn the wheel back in the other
direction), once you have passed whatever was in your path. Unless you
are prepared to counter steer, you will not be able to do it quickly enough.
You should think of emergency steering and counter steering as two parts
of one driving action.
Where to Steer: If an oncoming driver has drifted into your lane, a move
to your right is best if possible. If that driver realizes what has happened,
the natural response will be to return to his or her own lane.
If something is blocking your path, the best thing to do will depend on the
situation. If you have been using your mirrors, you will know which lane is
empty and can be safely used.
If the shoulder is clear, steering to the right may be best. No one is likely
to be driving on the shoulder but someone may be passing you on the left.
You will know this if you have been using your mirrors.
20
If you are blocked on both sides, a move to the right may be best. This
way you will not force anyone into an opposing traffic lane and a possible
head-on accident. If a stopped vehicle is in front of you, a lane change
may be better than running directly into it.
h.
Leaving the Road
In some emergencies, you may have to drive off the road. It may be less
risky than being in an accident with another vehicle. Most shoulders are
strong enough to support the weight of a large vehicle and therefore offer
an available escape route. Here are some guidelines if you do leave the
road:
If possible, avoid using the brakes until your speed has dropped to about
20 mph, then brake very gently to avoid skidding on a loose surface.
Keep one set of wheels on the pavement if possible; this helps to maintain
control.
Stay on the shoulder. If the shoulder is clear, stay on it until your vehicle
has come to a stop. Signal and check your mirrors before pulling back
onto the road.
i.
Returning to the Road
If you are forced to return to the road before you can stop, use the
following procedures:
Hold the wheel tightly and turn sharply enough to get back on the road
safely. Don't try to edge gradually back onto the road. If you do, your tires
might grab unexpectedly and you could lose control.
When both front tires are on the paved surface, counter-steer immediately.
The two turns should be made as a single “steer-counter-steer” move.
(Florida Commercial Driver Handbook)
j.
Distractions
You may encounter different distractions while driving. If a customer's
condition or behavior is too distracting, stop the bus if it is safe to do so.
Do not resume driving until it is safe. If the distraction is severe, call for a
Supervisor to remove the customer from the bus before proceeding.
Devote full attention to driving and traffic conditions. At times it might be
safer to continue driving as a disorderly passenger may create more
problems if the bus remains stopped.
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k.
Intersections
The following defensive driving principles will assist you in driving safely
through intersections.
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l.
Know streets, plan ahead and stay alert.
Obey all laws, traffic signs, and signals. Look for stale green lights.
Slow for all intersections even if the light is green.
Be prepared to come to a smooth stop.
Cover your brake and visually scan for traffic left, right, left on
approach and while proceeding through intersections.
Proceed into an intersection only when the entire length of the bus
can clear the intersection to avoid blocking cross traffic or
pedestrians.
After stopping at a sign or signal, delay 2 seconds before
proceeding into the intersection.
When stopping at a crosswalk, you must stop before the first cross
walk limit line or stop line.
Start and end your turn in the correct lane.
Signal continuously the last 100 feet before turning.
Lane Use and Clearance
The following defensive driving principles are helpful in establishing and
maintaining proper lane placement and clearance.
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Stay in the right-hand lane unless preparing for a left turn.
Stay within your lane.
Do not straddle lane lines.
Do not drive in a bike lane unless preparing for a right turn 200 feet
from intersection.
Use your directional turn indicators to signal turning and lane
changing intentions. You must apply the turn signal at least 100
feet prior to the turn or lane change. You should signal earlier
when traffic is heavy and/or your speed is increased.
Watch and clear fixed objects while pulling into bus zones.
Allow for 3 feet clearance when passing vehicles, pedestrians or
bicyclists.
22
m.
Stopping Distance and Clearance
The following stopping and clearance principle guidelines will help avoid
accidents.
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9.
When stopping behind another vehicle, allow enough distance to
see the rear tires of the vehicle in front of you. This will allow you to
get around the vehicle should it become disabled.
Stopping distance is reaction time plus braking distance.
Maintain enough distance between the bus and the vehicle in front
to allow for safe stops. Braking distance can be determined using
the 4-5-6 second rule. Under ideal conditions at speeds of 40 mph
and under, allow 4 seconds of distance between the vehicle in front
of you and your bus. Under ideal conditions at speeds over 40
mph, allow 5 seconds of distance between the vehicle in front of
you and your bus. During rain, darkness or other times when vision
is obscured (including fog) allow 6 seconds of distance between the
vehicle in front of you and your bus.
WEATHER AND NIGHT DRIVING
Bus operation must be adjusted for weather conditions such as wind, rain and
fog. Additional defensive driving techniques must be utilized when driving at
night.
a.
Wind
Windy conditions may create handling difficulties. Be alert for wind gusts
when passing buildings or other obstructions. Attention to proper
clearances must be used when driving next to high profile vehicles.
Increase scanning when clearing a tunnel or abutment.
b.
Rain
Adverse weather conditions can affect visibility, stopping distance, and
traction. To avoid hydroplaning, slow down the minute it starts to rain, turn
off the retarder (some buses) and increase your following distance. Use
the 6-second following rule with the vehicle in front of you. Be careful not
to turn your wheel too quickly, be prepared to brake sooner and avoid
unnecessary lane changes. Additional attention to customers is required.
Increase your scanning for passengers and be courteous to avoid
splashing customers at bus stops. When customers board remind them to
watch their step. Do not hurry customers on or off the vehicle.
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c.
Fog
Utilize low beam headlights, reduce speed, and increase following
distance. Be prepared to stop quickly as other vehicles may appear
suddenly.
d.
Night Driving
Maintain your margin of safety, slow down and increase your following
distance. Average headlights illuminate about 450 feet of the road in front
of you. It takes approximately 350 feet to stop a loaded vehicle on a flat
dry road traveling 55 miles per hour.
Oncoming headlights can
temporarily blind you. Avoid looking directly into oncoming headlights.
Look to the right for the white line or the edge of the road to keep you on
course. Be cautious of windshield glare from interior lights.
10.
COMMON PREVENTABLE ACCIDENTS
Most accidents are preventable by anticipating the incorrect actions of others and
adjusting driving to these conditions. At all times, be aware of surrounding traffic
and potential hazards near the bus. When a hazard is recognized early and the
actions of others are anticipated, actions can be taken in time to prevent
accidents by choosing the appropriate defensive action. Over the years, the
Regional Transit System has reviewed hundreds of bus accidents. Certain types
of accidents occur relatively frequently and can be easily avoided. Here are
some tips to help protect your safe driving record.
a.
Right Turn
Accidents involving right turns are caused when traffic is able to get
between the bus and the right side curb. If the turn is made improperly the
rear wheels may climb the curb hitting a pedestrian or fixed object. Also,
when the rear of the vehicle swings left during the turn, it may clip a
vehicle or pedestrian on the left. Most right-turn accidents are caused
when the bus is further than 48 inches from the right curb.
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Always begin your turn from the far right-hand lane.
Signal 100 to 150 feet before the intersection.
Stay 3 to 4 feet from the curb. This will protect your right side in a
wide lane situation. Leave adequate right side clearance but not
enough space for a vehicle to come along your right side. The
vehicle code requires that right turns begin and end as close as
practical to the right curb.
When negotiating a turn, turn the steering wheel at an even pace
using the shuffle turning method; do not palm the steering wheel.
Do not exceed 5-10 mph through the turn.
24
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b.
Use your mirrors to watch for bikes, pedestrians, and other
hazards. Be prepared to yield to traffic turning right from the lane
on your left side.
Be attentive to the rear overhang of your bus when in close
proximity to vehicles. When making a turn, the rear wheels of your
bus follow a path inside the path of the front wheels; this causes
two hazards: 1) the right side and the right rear tires can climb the
curb to hit a pedestrian or fixed object and 2) the rear overhang
swings to your left creating a hazard to vehicles or objects on your
left.
Keep your bus parallel to the right-hand curb.
Initiate the turn when the center of your right shoulder is centered in
the lane you are turning into.
Complete the turn in the right-hand lane.
Left Turn
Accidents involving left turns are caused when traffic moving in the
opposite direction stops alongside the rear of the bus and the left turn is
too sharp. Check the left-side blind spot before proceeding with the turn.
From a travel lane or left-turn lane:








Signal 100 feet in advance of the turn.
Drive the bus out into the center of the intersection.
Keep the wheels pointed straight ahead until ready to make the left
turn.
Use your left mirror to spot vehicles encroaching on your left.
Initiate your turn when your left shoulder is in the middle of the lane
that you are turning into.
Turn slowly, using the shuffle method to turn the wheel. Do not
"palm" the wheel.
Complete the turn in the correct lane.
Be attentive to the rear overhang of your bus when you are in close
proximity to vehicles. When you make a turn, the rear wheels of
your bus follow a path inside of the path of your front turning
wheels; this causes two hazards: 1) the left side of the bus and the
left rear tires can walk over a vehicle or pedestrian, and 2) the rear
overhang of the bus swings to your right creating a hazard of
clipping vehicles or objects on your right.
25
From multiple left turn lanes:


c.
Position the bus in the furthest right lane of the multiple left turn
lanes.
Keep the wheels pointed straight ahead until ready to make the left
turn.
Customer Door Accidents
Shutting customers in the door is usually caused when the Operator looks
away from the door while it is closing. Small children are particularly
vulnerable because they can unexpectedly dart in or out of the door.
Anticipate this while looking into the mirrors. Keep air applied to doors
and watch as people exit. Shut off the engine only when doors are
already closed and the air is off.
d.
Customer Falls
Customers may fall when the bus accelerates while the customer is
walking inside the bus. Additionally, customers who are standing or sitting
are more often injured by sudden stops that may occur as the bus is
leaving a stop. Your foot should be removed from the brake only when it
is safe to continue. Yield to all moving vehicles before moving from the
stop. For added safety, allow customers to walk to the first handhold
before moving the bus. This will provide a secure handhold in the event
that the bus is required to make a sudden stop. The best prevention for
passenger falls is situational awareness of passengers and surrounding
driving conditions.
e.
Backing
Backing is the most common accident and is easily preventable. An
accident that occurs while backing is charged to the Transit Operator.
This means that total responsibility must be taken for all backing
maneuvers. The following techniques will assist you in avoiding backing
situations:


Always read the road ahead and position your vehicle so that
backing will not be necessary.
Always leave enough space between your vehicle and the vehicle
in front of you in case it is necessary for you to go around.
Stopping behind a vehicle so you can see its rear tires will usually
give you enough room to go around without backing (e.g., a
motorist breaks down in front of you).
26
When backing your bus cannot be safely done without assistance, call the
Control Center and state your situation and location. DO NOT MOVE
YOUR VEHICLE! If you find yourself in a situation where backing up
appears to be necessary, it is important to follow the following
precautionary measures:


Turn on emergency four-way flashers.
Sound the horn 3 times before backing.
If backing to the right, look in the left mirror first, then in the right mirror.
Keep your foot poised over the brake and back slowly so you can easily
correct any steering errors before you get too far off course. You can also
stop quickly if necessary.
During the entire backing maneuver, continuously scan the mirrors for
clearance and possible obstructions around the vehicle. For better vision,
back and turn toward the Operator's side whenever possible. Backing
toward the right side is very dangerous because you cannot see as well.
Backing maneuvers on surface streets should be avoided unless
otherwise instructed by a police officer, fire official, or a Regional Transit
System supervisor. In such cases, ask someone to provide assistance.
11.
PASSING BICYCLES
People using bicycles and motor driven cycles (mopeds) have the same rights
and responsibilities as those driving motor vehicles. Always follow at a safe
distance. When overtaking bicycles or mopeds, slow down when approaching
and passing, providing 3-4 feet clearance, straddling into the other lane when
safe to do so or changing lanes if necessary. If changing lanes and 3-4 feet
clearance is not possible, lower your speed and use extreme caution, consider
the wind draft your large vehicle creates, and use your right mirror when passing
bicyclists. Use extra caution with cyclists at night. Watch for cyclists slipping up
on your right side while you are making a right turn. When approaching from the
rear, assume the bicyclist is not aware of your presence.
12.
ACCELERATING, BRAKING AND STOPPING
Remember the throttle pedal is not an on/off switch. Accelerate slowly and
cautiously when starting to move your bus in the base yard, intersection and bus
stops. Smooth acceleration provides customer safety and comfort. Driving with
two feet (one on the accelerator and one on the brake) is illegal and unsafe.
Speed up smoothly and gradually by applying light steady pressure on the
throttle pedal so the vehicle does not jerk. When traction is poor (wet roads)
accelerate very gradually. If you give the vehicle too much power the drive
wheels may spin and you could lose control. If the drive wheels begin to spin,
27
release your foot from the accelerator. Acceleration techniques that jerk the bus
are a common cause of passenger injuries.
When slowing your vehicle down or preparing to stop, brake smoothly by
applying even, steady pressure to the brake pedal to ensure customer safety and
comfort.
13.
CUSTOMER STOPS
It is your responsibility to determine that all customer stops are made safely,
without causing injury to customers or incurring damage to the bus. Look ahead
to the next bus stop to identify hazardous conditions that may exist. Approach all
bus zones slowly, stopping the bus parallel and within 12 inches of the curb.
Ensure both front and rear doors are not blocked by any hazardous objects (e.g.,
trees, hedges, poles, signs, fire hydrants, bus benches, or construction) that
might interfere with the safe boarding or alighting of customers. When
approaching a bus stop, stop before reaching the customers to avoid a customer
stepping off in front of the bus or losing their footing and falling under the bus.
You are required to stop at all designated stops that are occupied and those
where a patron requests to alight.
If there is a bus loading at your next stop, pull in behind it and make sure there
are no customers for your bus.
You may need to adjust your stop location due to power poles, newspaper racks,
etc. When safe to do so, position the vehicle so that the front door and rear
wheel are 12 inches from the curb. If the rear wheel is closer than 12 inches,
extra caution must be used due to rear overhang and possible damage to the
front steps, depending on vehicle type. Remember to "spot" your bus so
customers using front and rear doors can enter and exit safely. Only release
doors that provide a clear exit.
Approach bus stops slowly and, if possible, stop short of where children are
standing. Children get excited and can dart into the path of your bus. Drive
through water slowly to avoid hydroplaning and splashing pedestrians or
vehicles.
If you are next to the curb at a red light and the next stop is across the
intersection, customers may be allowed to exit or board at your discretion. You
must also serve the regular stop.
If you are operating a route with headway greater than 15 minutes you may,
when requested, wait beyond the scheduled departure time for customers who
28
are transferring from a connecting route. If you have transferring passengers,
contact the Control Center to request that the connecting bus wait, if necessary.
When a customer makes a request in advance for a particular stop, you must
acknowledge the request, notify the customer of the major intersection closest to
their destination, and inform them to ring the bell when the intersection is
announced.
Mirror checks and proper door use during loading and unloading of passengers
are critical to prevent injuries. These procedures include:




Check the right-side mirrors before turning toward curb.
Come to a complete stop before you open the doors.
During loading and unloading continually monitor your mirrors, watch
passengers, and push door handle to the full forward position (engages
interlock), keep your foot applied to the brake while loading and unloading
customers. Do not use the rear door interlock brake to hold the bus during
customer stops.
When loading and unloading is completed, do a full mirror check:
o Right-side mirror for any children, adults or animals that are close to
the vehicle.
o Inside rear-view mirror for any movement around and in the vehicle.
o DO NOT close the front and rear doors until visual clearance has been
established in the stairwell and outside the vehicle.
o Left-side mirror for a final evaluation of traffic.
o Prior to moving the vehicle, YOU MUST RECHECK THE RIGHT-SIDE
mirror to be positive the area is clear and it is safe to move.
Senior citizens and the physically challenged are provided priority seating in a
designated seating area located in the front of the bus. If that area is occupied
and a senior citizen or disabled individual requests, you may politely ask the
already seated customer if he/she would move to another seat. You cannot
insist that these customers move; it is their decision. If the customer refuses to
move, you must ensure that the senior citizen or physically challenged person is
safely seated in another area before moving the bus into service.
14.
TRANSPORTING BICYCLES
If your bus is equipped with a bike rack you will accept bikes until the rack is full.
When the rack is full, or if there is no rack, you normally will not permit bikes to
be placed in the bus. This policy is to ensure the safety of all passengers. If you
are on a final run and a bicyclist requests service when the bike rack is full or
there is no rack, call the Control Center.
Passengers should be asked to notify you when they are getting off with their bicycle.
The following procedures must be adhered to while loading and unloading bicycles:
29




Always set the parking brake and put the bus in neutral when loading or
unloading a bicycle.
When the customer boards, ask what stop he/she wants.
Ask the customer to alert you when getting off the bus.
Some customers may not notify you that they are unloading their bicycle.
Therefore, pay particular attention to the front of your bus when you have
bicycles in the rack.
In the event a passenger desires to place a bike on the rack that may cause a
safety hazard, you may refuse service. Your decision could be based on:



Items placed in containers are not secured properly to the bike and may
fall out while in transit.
Equipment or storage containers on the bicycle are not attached to the
bicycle frame in a secure manner.
Anything that impairs or distracts vision.
If a situation arises that requires clarification of this policy or you wish to abstain
from making a decision, call the Control Center immediately.
15.
STREET TRAFFIC SIGNS
Be alert at all times for street traffic signs. These signs assist you in your
defensive driving by warning you of potential hazards and necessary
modifications in your driving to maintain safe operation.
16.
RAILROAD CROSSINGS
You must make a complete stop at all railroad crossings when driving a bus in
revenue service. Signs regulate railroad crossings. A safe and legal stop at a
railroad crossing is made up of the following seven (7) elements:





Use turn signals or hazard lights 100 feet prior to the railroad crossing.
Decelerate; pull bus as far to the right as practical to avoid obstructing
traffic (do not pull into bike lane).
Stop the bus not less than 15 or more than 50 feet from the nearest rail of
the track, and come to a complete stop.
If you cannot see clearly down both sides of the track, open the Operator's
window or passenger door. Look left, look right, then look left again and
listen for the approach of the train. The law does not require routine
opening of the door. Do not proceed until you are certain the way is clear.
The rule of thumb is that it takes three seconds while you are stopped to
perform a proper left, right, left inspection of the railroad tracks.
Turn on your left indicator light to merge safely, checking the left mirror
before moving your bus.
30

Keep the left-turn signal or hazard lights on until the rear wheels of the bus
have crossed the tracks and the bus is back in the flow of traffic.
NEVER STOP ON THE TRACKS.
No stop is needed where a traffic officer or an official traffic signal is located and
directs traffic to proceed.
17.
SHUTDOWN PROCEDURE
When preparing to leave the bus at a location anywhere other than the yard,
follow this sequence:









Park parallel and curb the front wheels. When parking uphill, turn front
wheels away from the curb and let your vehicle roll back a few inches until
the rear of one front wheel gently touches the curb, then set the parking
brake. When parking downhill, turn front wheels into the curb or turn
wheels toward the right side of the road, then set the parking brake.
Set parking brake and put the transmission in neutral.
Shut ventilation off.
Release air to doors.
Shut engine off.
Do a walk-through inspection.
Turn interior lights off.
Take all day passes with you.
Exit the bus, close and/or lock all entry doors.
If the bus is pulled back into the yard:








18.
Set the parking brake and put the transmission in neutral.
Shut the ventilation off.
Release air to the doors.
Shut engine off.
Do a walk-through inspection.
Turn interior lights off.
Take all day passes with you.
Exit the bus, close and/or lock all entry doors.
VEHICLE EMERGENCIES
a.
Fire
If a fire occurs on your bus, the following procedures will help you handle
the situation in a professional safe manner:
31






b.
Stay calm.
Stop safely out of traffic and pay attention to your immediate
surroundings.
Secure your vehicle by setting the parking brake, placing your
transmission in neutral, and shutting down the engine.
Evacuate the customers to a safe location no less than 200 feet (5
bus lengths) from your vehicle.
Evacuate customers in wheelchairs last to keep the aisles clear.
Call for help. Do not re-enter the bus to use the radio. Call 911 for
emergency assistance, and then notify the Control Center as soon
as possible (334-2605).
Bomb Threat
If a passenger on the bus makes a bomb threat:
 Push the silent alarm.
 If possible, call Control Center to explain the situation, and then
follow their instructions exactly.
 Do not harass or attempt to remove from the vehicle the person
making the threat.
 Evacuate yourself and your customers from the bus if possible.
If you are informed of a bomb threat from the Control Center, follow
Control Center instructions exactly.
 The Control Center will call for your exact location and may give
you a specific location to take your bus to.
 Drive to the specified location and secure your vehicle.
 Inform the Control Center upon your arrival at the specified
location.
 In the event that there is a bomb threat on your bus, you will be
told, “We have received a call that an explosive device has been
placed on your bus. Ask everyone to stay 200 feet away from the
bus and stand by for a Transit Supervisor."
 Evacuate the bus quickly and calmly to a minimum of 200 feet and
wait for assistance.
 Do not return to the bus to use the radio or recover personal
belongings until the bus has been checked and cleared.
 Do not return the bus to a terminal or the base until the bus has
been checked and cleared.
c.
Emergency Exits
All buses are equipped with some type of emergency exit, windows,
hatches, or emergency doors. Operating instructions are posted on each
bus. It is your duty to learn how to use these emergency exits. The
32
following summary lists the exits, locations and descriptions for the entire
fleet.
Releasing air pressure to front doors on all buses will also provide an
additional emergency exit.
FLXBLE: Rear exit door: break glass and pull the arms and push out.
Most side windows: lift window panel and push out the window.
Gillig: Rear exit door: break glass and pull the red handle.
windows: pull the handle and push out.
All side
Nova and GMC: Rear door exit: open the cover of the panel located
above the exit door and pull the red handle. Most side windows: pull
handles and push out.
Blue Bird: Rear exit door: open the cover of the panel located above the
exit door and pull the cable.
19.
VEHICLE BREAKDOWN PROCEDURE
If your vehicle becomes disabled, stop in a safe location if possible. Your first
responsibility is to protect yourself and your passengers. Try to move as far
away from traffic as you can, then:






Activate emergency flashers.
Set out triangles 100 feet and 10 feet to the rear of the bus, and 10 feet to
the front of the bus.
Call the Control Center, giving exact location (10-20) including street,
cross street, and direction of travel. Give details of the problem and listen
carefully for instructions.
Do not move the vehicle until cleared to do so by a mechanic or
supervisor. Even if you are able to restart the vehicle before the mechanic
arrives, wait to have it checked out.
Do not attempt to evacuate the vehicle unless the danger of fire exists;
then have your passengers remain in a group as far from the travel lanes
as possible. Do not stand in the front or rear of the vehicle while waiting
for help to arrive.
Keep your passengers informed about the situation, reassure them that
they will be transported to their destination and they will be more likely to
accept a delay.
33
20.
OPERATIONAL AND DRIVING REQUIREMENTS
The Florida Department of Transportation (FDOT) has a rule, chapter 14-90 for
all transit systems to comply with regarding equipment and operational safety
standards. A copy of this rule can be requested at the Control Center.
21.
LOW BEAM HEADLIGHTS
You are required to operate all the Regional Transit System vehicles with low
beam headlights ON during daytime operations. Headlights and running lights
should be turned OFF during layover time and after shutting down the bus upon
return to the yard.
22.
HAZARD LIGHTS
Operation of hazard lights (flashers) is permitted or required:




23.
While approaching, overtaking and passing an accident, hazard, railroad
crossing, or at a bus stop that causes the bus to block a lane of traffic.
When the vehicle is disabled.
While backing.
Remember to shut the flashers off before pulling out of the stop.
PEDESTRIANS
If a pedestrian occupies a crosswalk, you must come to a complete stop and
allow the pedestrian to proceed. Establish eye contact with the pedestrian to be
certain they see you. Should the pedestrian signal the go ahead, do not proceed
until the pedestrian has safely cleared the bus lane. Intersections are particularly
hazardous because of vehicle and pedestrian traffic. Caution and situational
awareness should be practiced at all times. Do not give any hand signals or
body motions to pedestrians or others to indicate that they may proceed. Always
give pedestrians the right of way, and proceed only when you are certain
pedestrians will stay clear or have completely cleared the crosswalk. Look in all
directions before moving and proceed slowly and cautiously.
24.
STREET HAZARDS
Reduce speed when approaching or passing workers in the street, at the site of a
street excavation, or when there are any other hazardous conditions. Anticipate
and adjust for the narrowing of lane width where barriers are positioned.
34
IV.
CUSTOMER CODE
Customer service is "key" to our success as a public transit agency. It is therefore
crucial that you consider yourself as an "active ambassador” of our customer service
policies. Remember the final decision of a customer to use our transit system rests
upon your ability to provide the safest, most courteous and reliable service possible.
1.
CUSTOMER SERVICE
In a typical year, an RTS Transit Operator drives his/her bus over 30,000 miles,
through 100,000 intersections, boarding and discharging 70,000 customers and
answering countless questions beginning with "How do I get to...?". To be
successful in handling the daily circumstances, a professional attitude must be
maintained. The following principles of good customer relations can help you.
2.
PRACTICE PROFESSIONAL AND COURTEOUS BEHAVIOR
All customers will be treated with courtesy and respect. Make eye contact, smile
or use appropriate body language to acknowledge and greet each customer who
boards your bus. Answer questions completely and accurately. Provide route
and schedule information upon request. Although you may have heard the same
question many times, it may be the first time that this customer has asked the
question. The Schedule Booklet is available to you or your customers for
reference. Be sure that you have a current copy of the Schedule Booklet with
you and that you know how to read and explain it to others. You may also refer
customer questions concerning routing and schedules to the Bethel Station if you
don't have an answer immediately available. Remember the phone number for
the Customer Information Center (Bethel Station) and take the time to explain
how to get information if you are unable to help. When speaking to customers
use a medium volume, an even tone of voice, avoid sarcasm and never
embarrass a customer.
a.
Be Pro-Active
Watch for situations that could lead to a problem or complaint. Often,
appropriate action can be taken before a situation escalates into an
unpleasant and stressful situation. It is important to take the initiative
early. If the situation is out of control, call the Control Center for
assistance.
b.
Complaints
When a customer complains, emotions are likely to be involved, so it is
vital to remain calm and avoid taking the complaint personally. It is
difficult to judge the importance of the current situation to the customer.
Something as simple as missing the previous bus could cause the
35
customer untold trouble. If you react inappropriately (e.g., joking about the
situation, advising them "what you should have done is..." saying "that’s
your problem," doubting the truth of what was said, faking sympathy or
using the wrong tone of voice), the negative feelings experienced by the
customer may be intensified.
Anytime a customer makes a comment to Customer Relations about your
performance there will be an opportunity to review it. Whether or not the
comment is accurate, your response will be documented. Sometimes
customers vent their frustrations and anger by claiming you have
committed a serious offense and make a claim for damages. Customer
allegations that may result in some disciplinary action will be thoroughly
investigated to obtain facts to substantiate or contradict the allegation.
Therefore, it is important to document situations that may lead to a
complaint or claim for damages by filling out an Incident Report and
obtaining courtesy cards if appropriate.
c.
Priorities
The general non-emergency needs of your customers should be managed
on a first-come, first-served basis. The exception to this rule occurs when
the need or desire of the individual compromises the needs of all the
passengers on board the bus in such a way that could greatly
inconvenience or put them at risk of injury.
Examples:
1) Customer missed their stop and requested that the Operator go off
route to bring them back to their intended stop.
2) Operator makes an appropriate bus stop only to have a customer get
off the bus and request that the Operator “wait” 2 minutes while he makes
a quick pit stop.
Requests of this nature, if accommodated, would negatively impact not
only the passengers on board the bus, but the entire system.
RTS serves a very diverse community with customers from various
cultural, economic, and social backgrounds. Attitudinal barriers such as
racial stereotypes, fear, insensitivity, and insecurity interfere with effective
communication and promote misunderstandings with your passengers.
This makes it critical to understand the diversity found in our community
and practice awareness and sensitivity. Ways to assist in improving
communication are as follows:
36




3.
Use an adult tone of voice, eye contact, body language, and be
attentive to articulation.
Ask for assistance from other passengers who may speak the
language.
Avoid the use of slang and transit terminology.
Use good manners, such as “please" and "thank you."
ENFORCING RULES
The bus is a public place. Our customers expect to be safe and comfortable
while using RTS service. To ensure that the bus service meets the expectations
of most of our customers, behaviors by some customers cannot be tolerated.
Those who ride the bus expect you to maintain a safe and comfortable
environment. To help with this responsibility, give the customer the choice to
comply or not comply by restating the consequences.
Ask clarifying questions:




What are you doing?
Are you supposed to be doing that?
What happens when you do that?
What choice would you like to make?
This method of reasoning and verbal control, when done correctly, usually leads
an agitated or aggressive individual into cooperating without intensifying the
situation.
In no case should you resort to physical means to enforce a rule. Instead, ask
for assistance from the Control Center. You will receive help from a Road
Supervisor, and/or a police officer trained and equipped to handle troubled
individuals.
4.
ITEMS ALLOWED AND NOT ALLOWED ON AN RTS BUS
Items allowed on an RTS Bus:






Baggage, luggage, and packages.
Folded baby strollers and carriages.
Folded carts or beach chairs.
Folding bicycles, fishing poles (no exposed hooks), and fish buckets (they
must be covered).
Surfboards, skateboards, boogie boards, knee boards, so long as these
items are less than 6 feet 6 inches in length. The owner must hold these
items.
A dog or cat in a travel carrier, and seeing-eye dogs or other service
animals.
37

Medically prescribed oxygen in the possession of a customer and in a
container designed for personal use.
Items not allowed on an RTS Bus:









5.
Sharp objects.
Any object, because of its size, bulk or the nature of its contents, may
cause discomfort or be dangerous or offensive to other customers.
Explosives of any type, including fireworks.
Roller skates or roller blades if the customer is wearing them.
Guns, knives, mace (tear gas), or other weapons. Law enforcement
officers are exempt from this rule.
Animals other than a cat or dog whether in a cage or not (except for
service animals).
Corrosive or hazardous materials (e.g. car battery, acids, paints, gas
cans).
Religious, political, or other solicitation material handed out or made
available on a "take one" basis.
Garbage size trash bags that are foul smelling, leaking, or blocking the
aisle.
STUDENT CONDUCT
The Regional Transit System transports young people to and from various
schools throughout the county. While most youngsters follow acceptable norms
of behavior, some do not. In most cases a verbal warning from you is sufficient
to correct behavior. In those few instances, when a young person fails to heed a
verbal warning, the following options are available:



If a criminal act has been committed you should radio or signal for police
or security assistance immediately.
If a behavioral infraction has been committed, determine if bus or
customer safety is in jeopardy. You may then elect to notify the Control
Center, summon a supervisor, or request a law enforcement unit to
resolve the conflict. You may also elect to merely report the incident to
the Control Center and follow this up with an Incident Report. This report
is then forwarded to the law enforcement agency. An officer will make
contact with the appropriate school official.
In the case of particularly dangerous or offensive behavior, the responding
supervisor, Police Officer or Deputy Sheriff may elect to deliver the minor
immediately to school officials or summon the minor's parent to the scene
for resolution of the matter. However, in no instance should any RTS
official or employee abandon minors.
38
6.
OFFENSIVE BODY ODOR
The health and comfort of all customers must be considered when a person with
strongly offensive body odor is encountered. Such odor may be a symptom of a
serious health condition. Nonetheless, customer comfort must be considered
before continuing en route when a foul odor exists on the bus. There may have
been previous incidents with this passenger. An appropriate description of the
person and situation may be helpful when contacting the Control Center.
7.
EATING, DRINKING OR SMOKING
Customers are not allowed to consume food or to smoke on the bus. The
Regional Transit System is concerned with potentially unsanitary conditions
caused by these activities since immediate clean up is not possible. Customers
may consume non-alcoholic beverages on board the bus as long as adequate
packaging prevents spills (coffee cups with snap or screw on lids, for example).
8.
PANHANDLING
Customers are not allowed to beg for money to pay their fare or to solicit
donations from other customers after paying the fare. Due to the confined space
of the bus, passengers bothered by this behavior are unable to avoid such
contact.
9.
INTOXICATED CUSTOMERS
Intoxicated customers should not be denied service solely for being intoxicated.
By remaining available to those who may have had too much to drink, we protect
the public from drunken drivers. However, we must continue to expect
reasonable conduct from any inebriated customer for the safety and comfort of
the other customers. Ask the Control Center for assistance if there is a problem
with a passenger's conduct.
10.
RADIOS, CASSETTE AND CD PLAYERS
Customers may use a radio, tape deck, or other audio equipment so long as it is
amplified strictly through earphones. The volume must not disturb you or other
customers. If necessary, politely ask the customer to lower the volume of the
device and explain that the request is for the comfort of the other customers.
39
11.
CUSTOMER CONDUCT POLICY
In order to maintain a consistent, formal method of refusing or suspending
service to customers who interfere with the safe operation of RTS vehicles, the
following procedures should be followed:




If a customer engages in disruptive conduct (e.g. profanity), or violates
RTS rules, politely explain the rule and ask the customer to comply with it.
If the customer does not comply, request assistance from the Control
Center. Ask the Transit Supervisor to handle the situation. This may
include giving the customer a copy of the sheet entitled, "RTS Rules for
the Road.” This will serve as a warning to the customer that his/her
inappropriate behavior must change.
If a customer engages in illegal activity, is violent or seriously disruptive,
creating a danger to him/herself, other passengers, you or the vehicle,
immediately notify the Control Center. Gainesville Police Department will
be dispatched to remove these customers.
Special note: service may not be refused to an individual with a disability
solely because the disability results in an appearance or involuntary
behavior that may offend, annoy, or inconvenience you or other
passengers. However, the individual's conduct must be within similar
acceptable parameters as that of a Non-ADA (Americans with Disabilities
Act) customer.
It is extremely important that an Incident Report be filled out after any negative
encounter with a customer. Without Incident Reports, management cannot
proceed with implementing the customer conduct policy.
Following three Incident Reports within a 6-month period, the customer will be
notified that his/her service will be suspended for a 30-day period.
If you recognize a suspended customer attempting to board the bus, you should
immediately request assistance from a Transit Supervisor and he/she will notify
the Gainesville Police Department (GPD) or Alachua County Sheriff’s
Department (ASO).
If a customer physically attacks you, an automatic, immediate suspension of
service for 30 days will go into effect and legal action will be filed against the
customer. You should request assistance from GPD or ASO immediately to
remove the customer.
Customer Relations will oversee the warning and suspension letter process,
working with the Control Center and GPD or ASO to ensure that the
documentation is complete.
40
Routine enforcement of this policy does not require you to obtain prior approval
from the Control Center. However, if a situation exists where a person below the
age of 16 or a mentally disabled person becomes seriously disruptive or
threatens the safe operation of the bus, notify the Control Center immediately.
When necessary, stop the bus and wait for a Road Supervisor, GPD Officer, or
ASO Deputy depending on the nature and severity of the customer's behavior.
Under no circumstances should you abandon the person until released by an
RTS official or law enforcement agency. Documentation is required; an Incident
Report must be completed upon return to the yard.
V.
AMERICANS WITH DISABILITIES ACT (ADA) REGULATIONS
1.
ANNOUNCEMENTS
ADA mandates that all transfer points, major intersections, destination points,
and intervals along a route must be announced so that individuals with visual
impairments or other disabilities will be oriented to their location. Additionally,
streets and points of interest should be announced when requested by a
customer. Failure to call out these locations is a violation of the ADA.
Noncompliance with this law is a major infraction and disciplinary action will be
based on Policy 19, Rule 13, “Productivity or workmanship not up to required
standard of performance.” (See Appendix A.)
Minimum required announcements are listed in the ADA Route Sheets (ARS).
Operators are to make appropriate announcements as prescribed by these ARS
sheets. You may ask for a copy at the Control Center or from the Training
Supervisor.
2.
COMMUNICATION SKILLS
Providing transportation to individuals with disabilities allows them greater
mobility and independence in traveling to work, school, shopping, medical
appointments and a variety of important lifestyle destinations. It is important to
understand the different types of individuals with disabilities.
There are a variety of communication and instructional techniques to assist you
in meeting the special needs of your passengers. These techniques are:





Establish attentive body language (face the passenger when possible many individuals rely on reading lips and nonverbal body cues).
Establish eye contact.
Be patient.
Treat individuals with disabilities just as you would treat any other person
(e.g., use a normal tone of voice and speak naturally).
Treat adults as adults.
41


Ask questions if you do not understand (individuals who are difficult to
understand know they are and prefer you ask for clarification).
Provide verbal instructive safety guidance when needed, especially to
those individuals who utilize assisting devices (e.g., crutches, walkers,
canes, and guide/service animals).
Recognize and deal with any attitudinal barriers that may get in the way of
effectively communicating and interacting with individuals with disabilities. These
barriers may include feelings of insecurity, fear, insensitivity, and the tendency to
stereotype. Practice the communication techniques described above and realize
that the barriers you feel may be due to lack of understanding and can be
overcome through experience.
3.
ASSISTING INDIVIDUALS WITH VISUAL DISABILITIES




4.
Inform the customer of the route number and destination.
Use your voice as a guide to help the person locate the door, handrail,
stairs, and seat.
Indicate where they are positioned, referencing the closest intersection,
traffic light, poles, and fire hydrant so that they will have some sense of
direction.
Do not curb in front of obstacles.
FARES
All customers with disabilities ride free on the regular fixed route by showing their
ADA card. ADA cards issued by outside agencies are valid for 21 calendar days.
ADA cards have also check marks for Personal Care Attendant (PCA). If the
cards are checked, the PCA rides free also.
5.
SERVICE ANIMALS
Service animals must be permitted to accompany individuals with disabilities. A
service animal is any guide dog or other animal trained to work or perform tasks
for an individual with a disability, including, but not limited to, individuals with
impaired vision or impaired hearing. These service animals may provide minimal
protection or perform rescue work; pull a wheelchair; or fetch dropped items.
Owners are not required to pay an additional fare for the animal.
Guide animals and signal/service animals are not required to be muzzled.
42
Guide, signal and service animals are not required to wear any distinguishing
apparel, but may be identified by the following:




A harness with a handle.
Backpacks that are navy blue with yellow borders.
A bright orange leash or collar.
A tag or explanatory plaque on the animal's collar.
If a guide, signal or service animal is already on the bus, you should inform
anyone attempting to board with another guide, signal or service animal that one
is already on the bus, permitting the customer to choose to take the next
available bus to avoid problems with the animals.
6.
MOBILITY DEVICES
In accordance with ADA regulations, transit providers "must permit individuals
with disabilities who do not use wheelchairs - including people using canes or
walkers and other standees with disabilities who have difficulty using steps - to
use a vehicle's lift to enter the vehicle [CFC 37.165 (g)].
7.
CYCLING THE LIFT OR RAMP
Cycle the lift prior to pullout, and always fill out a Vehicle Condition Report for
operability of the lift prior to pullout.
Upon return to the garage, record any malfunctioning lifts, missing lift keys,
broken wheel locks, missing floor restraints, or jammed wheelchair space seats.
Be as specific as possible on the Vehicle Condition Report so that the repair can
be made quickly.
When you are relieving another Operator in route, cycle the wheelchair lift at the
end of the route and advise the Control Center of any malfunctions.
8.
WHEELCHAIR PASSENGER BOARDING ASSISTANCE
To ensure the safe transport of riders who use wheelchairs, the Regional Transit
System has established certain procedures and policies in the boarding,
transporting, and disembarking of wheelchair customers.
BOARDING - Wheelchair customers may be boarded either first or last at your
discretion.
43
Examples of physical barriers individuals with disabilities and/or the elderly may
encounter as they board the bus:





Inability to use high entry steps.
Difficulty in getting to a seat.
Inability to grasp the handrails.
Inability to deposit money in the Farebox.
Total inability to board the bus due to the stairs.
Loading and unloading passengers must be performed in a safe location. When
deploying the lift, ensure that the operation is in a flat area. Do not deploy the lift
where trees, telephone poles, fire hydrants, or similar obstacles may jeopardize
the safety of passengers.




Stop the bus 18 inches from the curb with doors clear of obstructions and
adequate space for the wheelchair customer to board or alight.
Do not obstruct bike lanes.
Secure bus: parking brake on, gear selector in neutral, and fast idle on.
Deploy lift.
Note: You are solely responsible for lift operations and proper use of the
wheelchair security device. You shall assist individuals with disabilities with the
use of security device systems and lifts. You must ensure passenger safety
during all wheelchair lift cycling.
Ensure proper direction for the wheelchair customer's boarding.





Customer must be able to maneuver himself/herself into the lift.
While on the wheelchair lift, it is the Customer’s discretion on which
direction to face.
Have the customer engage brakes and/or turn off wheelchair power
switch.
Operate the lift.
Allow the customer to position the wheelchair so that it is secured in the
wheelchair station.
Note: If assistance is required, do not attempt to lift the wheelchair in any way.
To prevent physical injury, always roll the chair instead of attempting to pick up or
move the wheelchair sideways. If it is necessary to approach the chair from the
front, prevent injury to yourself by pushing with your hands placed on the front of
the armrest. Maintain a straight back at all times and use your legs to power the
push of the wheelchair.
44
Wheelchairs must meet the following requirements:




BRAKES - The Americans with Disabilities Act (ADA) states that a transit
system CANNOT deny transportation to a person who uses a wheelchair
on the grounds that the device cannot be secured to, or satisfactorily by,
the vehicle security device system. However, as a matter of operating
policy, RTS strongly urges all wheelchair customers to equip their
wheelchairs with brakes for safety purposes, especially while the lift is
deployed and when placed in the security device aboard the bus.
BATTERIES - Batteries used to propel wheelchairs must be spill resistant
or in a spill resistant container and must be securely attached to the
wheelchair.
Wheelchair users may not bring any prohibited materials on the bus.
If the wheelchair will fit on the lift, it is appropriate to board the wheelchair.
Secure wheelchair with at least two of the following methods:




Wheelchair locks.
Floor tension restraints.
Retractable tension restraints.
Seatbelt around customer, back of the wheelchair, or woven through the
wheelchair frame.
If the wheelchair can be restrained, it must be secured, regardless of the patron's
wishes.
When assisting a passenger to disembark you can help prevent physical injury to
yourself and the passenger by placing yourself behind the wheelchair.
To prevent injury, it is suggested that you do some stretches and shoulder rolls
before assisting individuals in wheelchairs.
Call the Control Center regarding questions about the wheelchair security device
or when you are required to transport a passenger that cannot be properly
secured with two of the RTS methods
If a passenger in a wheelchair is causing a disturbance or a hazard, treat the
person as you would any other person.
45
9.
INABILITY TO BOARD WHEELCHAIR PASSENGERS
Anytime you are not able to board a wheelchair passenger (except when
leapfrogging), do the following:





Anytime a passenger cannot be boarded, call the Control Center informing
them of the location and situation and let the person know why they
cannot be picked up.
Avoid using hand signals when passing customers.
If the bus is full, enter destination code for "FULL BUS PLEASE WAIT.”
Do not pass stops where passengers are waiting unless you are
overloaded and the head sign and/or other required signage has been
changed to indicate a "FULL BUS PLEASE WAIT."
In situations other than overload, stop and tell the customer(s) you cannot
board them and why, and that you have communicated this with the
Control Center.
Please contact the Control Center regarding any situation not covered by this
policy.
10.
ACCESSIBLE STOPS
Although some stops may not be fully accessible, every attempt must be made to
board a wheelchair customer. In those instances where conditions do not permit
boarding at an authorized stop, notify the customer that the stop is not accessible
and immediately inform the Control Center. Follow the instructions from the
Control Center.
11.
EMERGENCY SITUATIONS
If you observe or encounter a disabled person in distress, you should offer
assistance and notify the Control Center by pressing the priority button. Remain
at the location until further instructions/assistance are received.
If the lift area must be left unattended while in the deployed position, you should
advise passengers to avoid the area.
In the event of an emergency that causes a bus to be evacuated, the wheelchair
customer should be the last to be evacuated.
46
VI.
ROAD OPERATIONS
From the time you leave the yard until the time you return, tasks are performed with
little, if any, supervisory oversight. For most Transit Operators this independence is a
source of job satisfaction. Such freedom allows for choice in the manner you complete
your duties. Although the work is done independently, there must be a certain amount
of continuity in bus operations to ensure adequate levels of quality and avoid customer
confusion.
1.
SCHEDULE ADHERENCE
You are required to follow the route schedule as closely as possible. Do not go
off route without permission from the Control Center. If you inadvertently go off
route, notify the Control Center of your situation. All scheduled trips must be
completed, unless otherwise instructed. If, however, you find that you are
running behind schedule by 10 minutes or more, notify the Control Center of the
delay. If you have consistent problems maintaining schedules, a multi-purpose
suggestion form should be completed to inform the Control Center and RTS
planning. A schedule adjustment or tripper may be necessary to correct the
problem. If you bid a run on a route that you have not been qualified on, or on a
new route, you are highly encouraged to request route familiarization. This will
help prevent lost service and assist you in pacing the route.
2.
LAYOVER DECISIONS
Layover time is scheduled to allow you to stage your vehicles to begin service at
the published time. After completing staging responsibilities, the extra time may
be used for a personal break. When leaving the bus to take a break, the
following must be done:







Pull as far forward in the layover zone as is safely possible. Leave
sufficient distance to clear other vehicles. Do not park on pavement that
has been striped to indicate a safety zone.
Curb the wheels prior to setting the parking brake.
Limit bus noises, especially in areas near churches, hospitals, or
residential areas by shutting off the engine promptly upon arriving at a
layover zone.
Never use the rear door interlock as a brake.
While away from the bus, you should keep in mind that you are on duty
and wearing a uniform. Regional Transit System rules must be given
consideration in all actions.
Keep all passes with you when you are away from your bus.
Be aware of the customers' comfort. Treat them with kindness and
consideration by allowing them to board early in inclement or hot weather.
47
3.
BOARDING CUSTOMERS
When boarding passengers, your first consideration should be safety.
Adherence to the following guidelines will help you establish and maintain safe
operations of your bus:







4.
Do not board any customers who are unable to stand behind the yellow
standee line.
Ensure that customers have moved as far to the rear as possible and are
not seated on the floor or in stairwells.
A vehicle must not be put in motion until doors are closed. Doors should
not be opened until the vehicle is stopped.
During darkness and whenever otherwise deemed necessary, you should
ensure that the interior lighting is sufficient for customers to enter and exit
safely.
You must not allow any person to occupy a position that will interfere with
your vision to the front, sides or in the outside rear view mirrors (i.e., they
must stand behind the yellow line).
Children 6 years of age and under must be accompanied by an adult. If a
child attempts to board and there is no adult escort, board the child and
notify the Control Center immediately for instructions.
There is no definitive maximum number of standees on local arterials or
streets. Operators are to exercise their professional judgment taking into
account passenger safety and safe vehicle operation.
PASSING CUSTOMERS
When operating regular service, stop for customers at all designated stops.
Check all stops for customers. If operating an express service, you may pass
stops not designated for express service. Anytime you must pass customers
(except when leapfrogging), do the following:






Anytime a passenger cannot be boarded, call the Control Center.
Use the priority request button and inform the Control Center of the
location and situation.
Avoid using hand signals when passing customers.
If the bus is full, enter destination code for "FULL BUS, PLEASE WAIT."
Do not pass stops where passengers are waiting unless you are
overloaded and the head sign and/or other required signage has been
changed to indicate a "full bus."
In situations other than overload, stop and tell the customer(s) you cannot
board them and why, and that you have communicated this with the
Control Center.
48
5.
TRIPPERS
Trippers are used to increase capacity on overloaded routes. They are most
effective when used in conjunction with the regular bus. If a tripper is assigned,
adjust the head sign to indicate the destination. This allows customers to board
the appropriate bus to reach their destination. The regular Operator must know
the destination of the tripper, so that the Operator can hold for continuing
customers. Trippers will not operate ahead of schedule. Such operation may
give customers the impression that they missed their bus. Tripper buses need to
be parked and shut off.
6.
RESTROOM STOPS
Information on the availability of restroom facilities along a route is located in the
Operator’s Room. These facilities are provided at the discretion of the property
owner, and any abuse of this privilege may result in use of the facility being lost.
Therefore, treat such facilities with respect and remember you are responsible for
your actions.
Whenever possible, rest stops should be made at the end of the line and during
recovery time. Try to make the stop at a point where there will be a minimum
number of customers on board. Park in a designated bus stop and set the
emergency brake. Do not make a restroom stop at a stop located in a lane of
traffic.
7.
BUS EXCHANGE OUTSIDE BASE YARD
Report breakdowns to the Control Center.
immediately go to a telephone. Place a call
This includes relief vehicles that break down.
exchange is not made within 30 minutes after
again and apprise them of the situation.
8.
If the radio unit does not work,
to the Control Center (334-2605).
If aid does not arrive or a vehicle
the call contact the Control Center
WALK-THROUGH INSPECTIONS
At the end of each run, you must check the bus for lost articles and sleeping or
intoxicated persons. If you find such persons, contact the Control Center to
receive instructions before continuing the run. This practice limits the possibility
of customers slipping and falling and presents the best possible image to the
riding public (i.e. newspaper on floor). Be certain to perform a walk-through
inspection before returning to the yard. While performing the walk-through, the
condition of the bus interior should be considered. Any vandalism (graffiti, cut
seats, etc.), broken equipment or areas with soil buildup should be noted on the
Vehicle Condition Report turned in at the end of the shift.
49
9.
LOST AND FOUND ITEMS
Articles found on the street, in buses, or on Regional Transit System property
must be turned in to the Control Center on the date you find them as soon as you
finish your work assignments, unless otherwise instructed. Found articles are
sent to the Salvation Army or thrift stores after 30 days.
10.
FUNERAL PROCESSIONS
Do not drive through or otherwise interrupt a funeral procession, stop the bus at a
safe place.
11.
REQUIRED REPORTS
Complete and turn in all required reports at the end of each assignment (e.g.,
Incident Report, Vehicle Condition Report, etc.). Failure to comply is a violation
of the Operations Rules/Policies contained in the Bus Operator Performance
Standards Policy of this Handbook. You are also required to carry an Accident
Reporting Kit whenever driving a Regional Transit System bus.
VII.
VEHICLE OPERATIONS
The safety of Operators, passengers and other motorists depends on the sound
mechanical condition of the bus. Whenever a mechanical problem is encountered,
Operators should be mindful of the concerns of their customers. Action should be taken
to minimize customer inconvenience and politely explain the expected duration of the
delay. Such courtesy allows the customer to make alternate plans, if required. It is
critical that you are aware of the many different bus systems and components and are
certain that they are working properly. The following section describes Operator
responsibilities and will help with handling some of the mechanical problems that might
be encountered.
1.
ENGINE IDLING
When building up air pressure, do not accelerate the engine to more than a fast
idle. Do not rev the engine after starting it. Do not engage the transmission until
the fast idle has been shut off because the fast idle also acts as a brake in some
buses.
50
2.
FAREBOX
To properly program the farebox, the # key is used to scroll through the different
settings.
1.
2.
3.
4.
Fare set: All fareboxes are set to take a dollar.
Driver number: This is your Driver number.
Route: Enter the route you are assigned.
Run: Enter the six digits that identify the day of the week, route, and
first or second run.
5. Trip: The trip is to be changed at the line; only on-campus routes are
counted after one complete round.
When relieving a driver, remember to put your driver number and run number
into the farebox. If you are relieving a driver and you are completing their run,
just put your driver number into the farebox and continue to count trips.
Un-jamming the Farebox:
Press the black button. If the fare box is still jammed, press the black button and
the "0" button simultaneously. If the fare box is still jammed, call the Control
Center.
In addition to proper fare box programming you must also record customers and
fares as they enter your bus. Accurate farebox operation and key entries are
important for accurate passenger counting. Information gathered from the
farebox is used when determining future bus service. When passengers get on
your bus please record their boarding and fare payment by pressing the key on
your keypad according to the farebox key descriptions in Appendix B.
3.
MECHANICAL BREAKDOWNS
When a mechanical breakdown occurs, stop the bus safely and in a safe
location. Use the motor guard override to get out of traffic then call the Control
Center. Activate the four-way hazard lights during this maneuver and leave them
on to warn other motorists. Check for the cause of the breakdown, check the
code and report to the Control Center. Give the bus run number and location. If
the bus is blocking an intersection, on the freeway, etc. the Control Center will
notify the police. If necessary, properly place safety triangles in the roadway.
4.
COMMON MECHANICAL PROBLEMS
Some mechanical failures may be corrected by a simple action. Your knowledge
in these areas may prevent an unnecessary road call or avoid inconveniencing
your customers. However, the maintenance department must resolve most
situations. Always keep in mind that safety is extremely important to the
51
Regional Transit System. Do not take undue risks while trying to correct a
mechanical problem. The following will help in deciding which is the best action
to take. If you are unsure, contact the Control Center for advice.
a.
Wheelchair Lift and Ramp
If the wheelchair lift or ramp will not deploy:





b.
Re-check all lift operation instructions.
Be sure that the air pressure for the door is on and the door is fully
open.
With the power switch on, there should be no power steering. This
indicates that hydraulic pressure is going to the lift system (in some
buses).
Check for physical damage to the mechanism. If you have any
problems with other functions, re-check the operation instructions.
It may help to shut down all power and start over.
Generator Light
If the generator light comes on, determine if the air conditioner blowers are
functioning. Advise the Control Center of the light and the blower
condition.
The bottom light (yellow) indicates a LOW-charging situation. This is a
warning indicator only.
The middle (red) and stop (yellow) light indicate a HIGH alternator charge
or a SPIKE situation. Shut the bus down and restart it. If the lights stay
on after restarting, notify the Control Center for a bus exchange. If the
lights go off, the system has corrected itself.
Both situations must be noted on the Vehicle Condition Report for the
maintenance personnel even if the system has corrected itself while on
the road.
c.
Stop Request
If the chime does not work, make certain the switch is on. With Gillig
buses, recycle by opening and closing the front door, or walk to the
wheelchair spaces and free the cord tension. In buses that are equipped
with a pull cord, check the cord's connection to the small terminal boxes
located behind the front and rear doors and behind the Operator's seat.
The cord may be stuck at one of these points. Free the cord by pushing
the shaft on the cord back into the terminal box.
52
d.
Brake Problems
Call the Control Center if the brakes are soft, if they grab or pull left or
right, or if they get hot. The Control Center will provide instructions for
handling such situations.
If the brakes are locked:






Check to see if the rear door is completely closed and the green
light is off.
Be sure that the kneeler is off.
Be sure that the fast idle switch is off (FLX bus only).
Be sure that the air pressure is greater than 100 psi.
Be sure that the parking brake valve is released.
Be sure that the wheelchair switch is off.
NOTE: If an emergency arises and the brake interlock system is
malfunctioning, the brakes will release when the door master switch is
turned off. This will be done only when returning the bus to the base, not
while transporting customers. The door master switch is in a different
location in each bus series. Call the Control Center if you cannot correct
this malfunction.
e.
Retarders
When the electric brake is working, the retarder's light, located in the dash
panel, will be on. The four stages of the retarder mode are activated when
the brake pedal is pushed. The retarder always senses the forward
motion of the bus as it stops.
f.
Directional Signals
g.
Determine which signal is malfunctioning. Be aware that an indicator bulb
may be burned out inside the bus rather than the related bulb on the
outside of the bus. To check the lights, park the bus in a safe location,
turn on the 4-way flashers, and check the lights from outside the bus.
Doors
If a door won't close:





Check for obstructions.
Be sure air pressure to the door is on.
Jiggle the door control lever.
Shut off the engine and restart it.
Ensure that the wheelchair lift is fully parked and the key switch is
off.
53


h.
Release the air and try opening and closing the door by hand.
Check the door molding and weather-stripping for fit.
Engine
If either the “hot engine” or “low oil” light comes on momentarily, pull the
bus to the side of the road, or off the road if possible, and park where it is
safe. Check the rear of the bus for coolant or oil leaks from the engine.
Also check for any object that may be blocking the radiator vents. If no
leaks are found, call and explain the problem to the Control Center.
Instructions to continue in service or wait for maintenance personnel to
respond may be given. If warning lights stay on for 15 seconds or longer,
or if engine shuts itself off, park the bus where it is safe and call the
Control Center. Be aware that these lights come on even when the bus is
shut down.
i.
Fumes in the Bus
If diesel exhaust, noxious odor, or electrical malfunction odor is smelled,
or if smoke is seen in the bus, immediately pull over to a safe location.
Discharge the customers, ensure your safety, and call the Control Center.
j.
Lights
Notify the Control Center if more than one of the exterior lights is not
working. Note this condition on the Vehicle Condition Report.
k.
Low Air
Park the bus in a safe location and check for audible air leaking. Listen for
continuous air draining and watch for a drop in air pressure on the gauge.
Discontinue bus operation if there is an obvious air leakage that exceeds
inspection limits and report this condition to the Control Center.
l.
Mirrors
If a mirror is broken or if the arm is bent to the point that it seems unsafe,
call the Control Center that may, depending on the circumstances,
schedule a bus exchange.
m.
Prevent Overheating


Always use neutral and the fast idle when the parking brake is set.
Do this while waiting at a bus zone or if delayed by a train.
Do not idle the engine for extended periods of time or at terminal
points.
54

n.
While operating the wheelchair lift:
o Set the parking brake.
o Set the transmission selector to neutral.
o Engage the fast idle.
Steering Difficulties
Check the front tires for low air.
o.
Suspension
If the bus is "riding low" or leaning badly, notify the Control Center. If the
tires are rubbing, stop the bus and ask for an exchange.
p.
Tires
Operate the bus so that the tires do not come in contact with a curb or
anything else that could cause damage to the tire. In the event of a flat
tire, park the bus in a safe location and call the Control Center. Advise
them which tire is flat and the condition of the wheel assembly. If a
section of tread has come off, the tread is flopping against the wheel well,
or the tire cord is showing, notify the Control Center.
q.
Throttle
If the throttle fails to operate properly, the rear door interlock is not closed
or the kneeler is in the on position.
r.
Transmission
If the transmission is slipping, park the bus in a safe location, set the
brakes, put the transmission in neutral and leave the engine running.
Check the engine area for a transmission fluid leak. Notify the Control
Center.
s.
Windshield Wipers
If one of the wipers is stuck, turn the wiper knob off and back on, and
check the momentary switch. If it remains stuck, park the bus in a safe
location and try to free it by exiting the bus and gently pulling the wiper
blade back and forth while the air is off. Avoid leaving a windshield wiper
switch partially in the "on" position as this often results in air leaks.
55
VIII. TRANSIT OPERATOR CODE
People enjoy working in a harmonious atmosphere. Everyone's actions can significantly
affect their coworkers' perceptions about the quality of the work environment at the
Regional Transit System. Employees are expected to conduct themselves in a
courteous manner and treat others with respect. In doing so they contribute to a
positive work environment and promote the ideals commonly associated with
professionalism. Moreover, such positive behavior should extend to interactions with
customers. They also expect quality when riding Regional Transit System buses.
Thus, the "Transit Operator Code" provides guidance for employees' actions while
involved in any Regional Transit System related activity.
1.
INTERACTIONS WITH OTHER TRANSIT OPERATORS
You are expected to conduct yourself in a courteous manner and treat others
with respect. In doing so you contribute to a positive work environment and
promote the ideals commonly associated with professionalism. Some specific
suggestions for appropriate interaction include:



Resolve conflict in an appropriate way. Deal directly with the other
person(s) involved first, and do not engage others on that issue.
Interact with others with common courtesy.
Seek and use constructive feedback.
When you are driving in the field and providing service to the public, be aware
that your co-workers are also performing their jobs. Pay attention to and honor
all system courtesies designed to keep our customers happy and Transit
Operators feeling less stress.
2.
RELIEVING AN OPERATOR EN-ROUTE
Whenever possible, be at the relief point on time. Be in clear view (preferably at
the bus stop) at the relief point so the Operator you are relieving can identify you
immediately. This is especially critical at end points.
3.
BEING RELIEVED WHILE EN ROUTE
Do your best to be on time at your relief point. Always leave the Operator's
compartment clean and in good working order. If there are any defects or
problems with the bus or bus equipment always note it on the Vehicle Condition
Report, notify the Control Center and inform the Operator who is relieving you. If
there is a passenger issue that needs immediate attention always notify the
Control Center and inform the Operator who is relieving you. This is done to
avoid any miscommunication between the customer and the relieving Operator
and to make sure the customer is getting proper assistance. When you are at a
terminal or in the field you must remain with your bus until your relief arrives and
56
the Relief Operator personally relieves you. If the Relief Operator is not at the
designated stop at the scheduled time, call the Control Center immediately and
wait for instructions. Please cooperate with the Control Center in these
situations.
4.
RELIEF COURTESY
When accompanying another Operator in a relief vehicle, be at the agreed upon
place and be on time. Do not eat, drink or smoke in a relief vehicle and take your
trash with you. Follow the same procedures you follow when leaving your bus for
another Operator. If the relief vehicle has mechanical or other defects report
them to the Control Center Supervisor.
5.
TERMINAL SWAPPING
If your bus becomes inoperable while in route, notify the Control Center to get
another bus sent to your location. One option you have, in the interim, is to have
you and your passengers utilize the next bus that arrives, until the relief bus or
change-out bus can arrive.
6.
WEAPONS
All weapons are prohibited on Regional Transit System premises. This includes
but is not limited to: firearms, knives, martial arts equipment, mace, pepper
spray, and explosives. Random, unannounced, inspection of lockers may occur
to enforce this prohibition. To protect individual safety and the safety of other
employees, any weapon on Regional Transit System property must immediately
be reported, anonymously if necessary. If there is a perceived threat and an
employee feels the need for personal protection, consult with the Control Center.
Resources are available to ensure personal safety so that there will be no need
to resort to possession of banned items.
7.
LANGUAGE AND CONDUCT
You must conduct yourself in a respectful and civil manner. Boisterous actions,
dangerous horseplay, hazing and physical contact are all major infractions of
Regional Transit System Operator Handbook and City of Gainesville, Policy 19,
Code of Conduct. Rude, profane and/or abusive language also constitutes a
violation of the City of Gainesville’s Policy 19, Rule 19, “Code of Conduct.” (See
Appendix A).
57
8.
CELL PHONES
Using cell phones while operating an RTS vehicle is considered a safety hazard,
therefore, the use of cell phones (including “hands-free” devices) while operating
any RTS vehicle (including support staff and service vehicles) is strictly
prohibited. While driving an RTS vehicle, you may have your cell phone visible,
but it must be turned off or in a silent or vibrating mode. If there is an emergency
and you need to use your cell phone, please pull over to the next bus stop or end
of the route. Earpieces or other “hands-free” devices shall not be worn or visible
while operating a bus. A final verbal warning will be issued and progressive
disciplinary action will be taken as stated in City Policy 19, Rule 30, “Violating a
safety rule or safety practice.” (See Appendix A).
9.
TOBACCO
Tobacco products may not be used inside any Regional Transit System vehicle
or Regional Transit System building. Smoking is not permitted at or near fuel
tanks or pumps, or in any other restricted area.
10.
NOURISHMENT
Rules prohibiting consumption of beverages and food aboard the bus apply to
Transit Operators and customers alike. However, you may drink from a plastic
closed container, when the bus is not in motion. Be courteous to other
employees by cleaning up any mess and discarding litter.
11.
REGIONAL TRANSIT SYSTEM PROPERTY OR TIME
While on duty, you must use the time in the conduct of approved Regional
Transit System business. Likewise, Regional Transit System property must not
be converted to personal use. Prudently operate Regional Transit System
equipment to prevent unnecessary or accidental damage. Report acts of
vandalism and all other incidents involving damage. Immediately report to the
Control Center the loss of any Regional Transit System-issued property.
12.
SOLICITATION
Asking for money or public support for political, religious, social, or other causes
while on duty or while on Regional Transit System property is not permitted
unless prior written consent from the Transit Director has been received.
58
13.
ADVERTISING
Regional Transit System rules prohibit posting signs or objects on Regional
Transit System property and equipment. This is considered vandalism. Please
report any unauthorized notices, stickers or advertisements to the Control
Center. If contacted about placing ads on RTS vehicles, refer the requestor to
the RTS Marketing Department.
14.
TRANSPORTING RELATIVES AND FRIENDS
Transporting relatives, friends, or performing child-care responsibilities while in
revenue service or during deadheading is prohibited without prior written
approval from the Operations Manager. Appropriate fares must be collected
from any relative or friend who rides the bus during revenue service.
15.
AUTHORIZED OPERATORS
You will only permit authorized employees to operate your assigned vehicle.
16.
SUGGESTIONS
Your knowledge of your route and schedule is a valuable resource to the
Regional Transit System. Suggestions for improvement are vital to ensure that
the bus service is convenient and reliable. When suggesting an improvement,
use the suggestion box available in the Operators' lounge. This suggestion box
is specifically designed to collect suggestions on stops, schedules, or routes, but
may be used for any suggestion.
IX.
RADIO PROCEDURES
As mentioned previously, there is little opportunity for contact with a supervisor when on
the road. The primary access to supervision is through the use of the two-way radio
system. Personnel who are knowledgeable in all Regional Transit System procedures
are available by radio at all times while a bus is being operated. All Regional Transit
System vehicles must share available radio airtime and in order to efficiently use this
limited airtime, it is important that all employees transmitting on Regional Transit
System frequencies conform to applicable communication regulations.
59
1.
CONTACTING THE CONTROL CENTER
Lift the handset from the cradle. Depress the button on the handset. Wait and
listen for a multiple beep tone. After hearing the tone, wait for two (2) seconds
and then state:



Bus number
Location
Direction of travel
After giving this information, release the button to listen.
Wait to be
acknowledged, and then give the reason for the call. When transmitting, keep
the conversation to a minimum and refrain from using unnecessary phrases. The
Federal Communications Commission prohibits the use of obscene or profane
language, as well as the transmission of false or deceptive messages.
2.
REQUEST FOR ASSISTANCE
Request for police, fire, or medical aid should be made through the Control
Center. In case of an emergency, you may personally request aid directly from a
police officer in the area. Contact the Control Center as soon as possible to
inform the supervisor about this situation. Provide information on the nature of
the incident, the number of people involved, and if any danger exists to the
responding officer. If you are unable to request assistance using the radio (due
to malfunction or poor reception), use a telephone to call the Control Center hot
line. Call collect if necessary. The number is (352) 334-2605.
3.
RADIO CODES
Use of the “10 codes” attached as quick reference is permitted. These codes are
designed to communicate routine messages quickly and clearly.
X.
ACCIDENTS AND INCIDENTS
Most customers will look to you for leadership any time there is an emergency situation.
The following guidelines may help when such a situation occurs. Furthermore, any
accident or incident that occurs while you are performing a Regional Transit System
activity could result in legal liability. Timely reporting and an accurate description of the
accident or incident are vitally important. This section should help prepare you for these
situations.
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1.
ACCIDENT REPORTING
In any accident situation, stop the bus in the safest possible area. Do not leave
the area or move the bus after stopping unless directed to do so by a supervisor
or emergency personnel (police, fire, or paramedics). Remaining calm will allow
clear thinking and appropriate action. If you are calm, customers will be more
likely to also remain calm. Follow the Operator's instructions below:





Immediately contact the Control Center by phone or radio when involved
in any accident or if an accident has occurred within 100 feet of the bus.
Immediate notification to the Control Center about the accident and its
location will expedite emergency assistance.
A Risk Management Report must be completed when any occurrence
would possibly lead to a claim against the Regional Transit System. This
includes Regional Transit System collisions, other collisions near Regional
Transit System vehicles, accidents involving pedestrians, customer falls or
any other on-board accidents. This report should include information that
you have gathered at the scene concerning other parties, other vehicles,
injured parties and witnesses. When completing the Driver's Account of
Incident, be thorough and describe the incident exactly as you
experienced it. Do not include any opinion, speculation, information or
details that you learned after the incident in the area of the report. Do not
guess about speeds and distances. Unless otherwise directed, all Risk
Management Reports must be completed at the end of your shift or within
24 hours from the time of the incident.
Distribute as many courtesy cards as possible.
Obtain the names and addresses of the customers and of persons in the
immediate vicinity.
If involved in a collision, obtain the name and address of the driver, owner,
and occupants of the other vehicle(s) involved. Also obtain a driver
license number and insurance company information.
At the time of the accident, you must supply the following identification to the
other party involved:





Name.
Vehicle number.
Driver license number (on request).
Regional Transit System's information telephone number.
Insurance information (those who want to make a claim for injury or
damage should be referred to Risk Management for assistance. The
telephone number is 334-5045).
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DO NOT DISCUSS THE ACCIDENT WITH ANYONE EXCEPT A SUPERVISOR
OR POLICE OFFICER. Withhold comments until out of hearing range of
bystanders and customers. Answer requests for information by stating that the
accident is still under investigation. Refer all questions, especially those asked
by media representatives, to the Transit Director’s office.
2.
APPEALS INVESTIGATION
This system is designed to establish the procedure for determining whether or
not an RTS employee could have prevented the accident in which he/she was
involved. After the accident has been thoroughly investigated by the assigned
Supervisor, he/she shall submit his/her report of the investigation, along with all
supporting information including the “City of Gainesville, Accident/Incident
Reporting Sheet”, and the “Police Officer’s Accident Report”, if one is available,
to the Operations Manager with the Safety Supervisor’s decision.
The Operations Manager will rule the accident/incident either “preventable” or
“non-preventable”, to the best of his ability from the information supplied, and
notify the employee of his decision in writing as soon as possible.
If the employee disagrees with the decision of the Operations Manager as to the
preventability of the accident/incident, the employee may within five (5) working
days from the date of the notice, file a written request for a hearing before the
Safety Committee” A hearing date will be set with the “Committee” and
arrangements will be made for the employee to appear before the Committee.
The investigating Supervisor will also appear before the Committee so that both
sides of the story may be heard.
The Safety Committee shall also make recommendations to the Transit Director
as to what steps, if any, could be taken to prevent this type of accident in the
future.
3.
UNATTENDED VEHICLE
If involved in an accident with an unattended vehicle, contact the Control Center.
4.
SICK OR INJURED CUSTOMERS
If it is believed that a customer is sick or injured, the Transit Operator should ask
if the customer needs medical or other attention. If someone requests
assistance, do the following:



Inform customer, he/she will be responsible for medical bills.
Stop the bus in the safest possible area.
Check with the customer.
62





5.
Call the Control Center if assistance is necessary. Describe the situation
so that appropriate assistance can be dispatched to aid the customer.
Inform the customer that assistance is on the way. In the meantime, keep
the person in a comfortable position and talk with him/her to provide
assurance.
Do not give anything by mouth.
Immediately report any situations involving bodily fluids to the Control
Center. A Road Supervisor will be dispatched directly to determine if the
situation warrants the route being shut down.
Concurrently, the Maintenance Department will initiate a bus exchange for
that route.
GRAFFITI AND OTHER VANDALISM
This crime is particularly difficult for the Regional Transit System because of the
costs associated with repairing the damage. Each incident of this type of activity
must be reported immediately to the Control Center. A detailed description of the
perpetrators, the direction in which they fled, and any other information that might
assist security personnel in apprehending them are critically important. To
document this crime, use the Incident Report that can be found in the Control
Center.
6.
ASSAULTS
Simple assaults, assaults and batteries are misdemeanor offenses. In most
cases, these crimes are not committed in the presence of a police officer. The
law prohibits an officer from making a lawful arrest for a misdemeanor not
committed in his/her presence.
In the event that an assault occurs on the bus, immediately notify the Control
Center and ask for law enforcement assistance. Do not attempt to apprehend
the assailant; that is the responsibility of law enforcement officers. When a
suspect is apprehended, the victim has the right to make a private person's arrest
for the misdemeanor violation. This will require the victim to complete an "arrest
by private persons" form provided by the arresting officer. The suspect may be
taken to jail; however, if the officer determines that the situation is not likely to
continue or that no further injury will be incurred, the suspect may be issued a
citation and released at the scene. You must complete an Operator's Incident
Report prior to going off shift. This report should include complete details of the
incident documented in chronological order to establish the elements of the crime
and determine the severity of the charges.
63
7.
CUSTOMER FALLS
Immediately notify the Control Center about a customer falling either in or near
the bus. Report all such incidents on an accident report whether or not an injury
occurs. Collect witness cards as necessary.
8.
WORK RELATED ACCIDENTS
If you are involved in a work related accident while in service, whether or not any
personal injury is suffered, the incident must be immediately reported to the
Control Center. If the incident occurs at the yard, report it to a supervisor. All
reports are to be submitted prior to the end of the shift.
9.
INCIDENT REPORT
An incident is any event or episode on or within 100 feet of the bus that requires
you to disrupt normal operations of the bus, or one that has the potential to
generate a customer comment. Use the Incident Report Form to document
situations that fit this description, especially crimes, customer relation problems,
or other extraordinary events that occur on or near the bus. Use this form if a
customer is injured in a physical altercation on or near your bus. Reports should
include thorough detailed descriptions of the person(s) involved and the nature of
the incident being reported, including any pertinent statements from parties or
witnesses. Additional documentation, if any, should be attached to the report.
An effort should always be made to obtain the names, addresses, and phone
numbers of any witnesses. Reports should be factual and should not include
your opinion, speculation, or derogatory comments about customers. Unless
otherwise directed, all Risk Management Reports must be completed at the end
of your shift or within 24 hours from the time of the incident.
This information is critical in identifying trends and initiating the appropriate action
or response by the Regional Transit System.
10.
REMOVING A CUSTOMER FROM THE BUS
If a customer is removed from the bus, an Incident Report must be completed.
This allows follow-up and other actions to curb repeat problems. If you
experience repeated problems, you should meet with the Operations Manager.
Management will discuss the actions with GPD or ASO and become involved to
the extent necessary to correct the problem, up to and including issuing a
trespass notice.
64
11.
ADMINISTRATION
Certain administrative details are a part of nearly every job including that of
Transit Operator. By completing the proper paperwork, many things are
accomplished, from improving the route to collecting a salary. This section
explains some of the routine administrative duties.
Sometimes the job can be accomplished with a phone call. If this is the case,
many of the phone numbers can be found at the end of this section.
a.
Leave Request Form
A Leave Request Form must be filled out for any period of time when you
are scheduled for, but not available to work (Sick Leave, Annual Leave
(vacation), PTO, etc.). This request must be done five (5) days in
advance for the time off to be considered scheduled in advance for
purposes of Annual Leave and PTO.
b.
Payday/Paycheck
Payday is every other Thursday. Paychecks may be collected from the
Control Center on that day after 4:00 p.m.
Written permission must be given to the Control Center if another person
is asked to pick up your paycheck. Under special circumstances your
paycheck may be mailed to you. Advise the Control Center if you need to
have your paycheck mailed to you.
Direct deposit of your paycheck is requested by filling out the Direct
Deposit Authorization Agreement available through either the Human
Resources or Payroll Departments. The completed form is then forwarded
to the Payroll Department at Box 15. Problems with direct deposit must
be addressed to the Payroll Department (x5057)
c.
Sick Leave and Unscheduled PTO Calling and Clearing
If you are calling in sick, requesting unscheduled PTO or being cleared to
return to work, always call the recorded line at (352) 334-3397.
In order to receive sick leave or PTO pay, you must have unused sick
leave or PTO hours available and report an illness, injury, or unscheduled
PTO request in accordance with the current labor agreement.
If you are returning from sick leave or unscheduled PTO, you must report
your intention, either in person or by telephone, before 12:00 PM on the
day prior to resuming duty.
65
If you remain on sick leave for 3 or more consecutive workdays, you are
required to report to Employee Health Services (EHS) prior to returning to
work to verify that you are fit to work. You shall remain in sick leave status
until you are released by EHS and report to your work site. Such absence
shall require a doctor’s written statement of diagnosis verifying your illness
or injury which will be turned in to EHS, or a similar statement from the
City’s Occupational Health Nurse which will be turned in to the appropriate
supervisor, or sick leave will not be allowed.
A doctor’s written statement of diagnosis verifying illness or injury of less
than three (3) consecutive days will be required by RTS in cases of
frequent use of sick leave or when the pattern of sick leave usage
indicates potential abuse of sick leave privileges. If this doctor’s statement
is to be required on a continual basis, you will be notified, in writing, prior
to the imposition of such a requirement.
If you have five (5) occurrences of unscheduled PTO leave in a one-year
period, you may be required to provide certification/documentation of
absence.
A doctor’s statement of diagnosis verifying illness or injury will be required
by RTS in cases of frequent use of unscheduled PTO or when the pattern
of unscheduled PTO usage indicates potential abuse of PTO privileges. If
this doctor’s statement is to be required on a continual basis, you will be
notified, in writing, prior to the imposition of such a requirement.
Sick Leave/Unscheduled PTO abuse may be an issue when an
employee’s sick leave or unscheduled PTO usage exceeds 6 occurrences
in less than a one-year period dating from the first occurrence.
Before any disciplinary action is taken for Sick Leave/Unscheduled PTO
abuse, your Team Supervisors will meet with you after a fourth (4th)
occurrence of Sick Leave/Unscheduled PTO usage. The purpose of this
meeting will be to discuss Sick Leave/Unscheduled PTO usage with the
employee and determine corrective actions. The employee in charge of
payroll records will provide the Supervisor with the leave information and
the Team Supervisor is responsible for reviewing all of your paperwork
before the meeting.
66
Disciplinary action will be based on occurrences as described below for
both Sick Leave and PTO systems:






6 occurrences: Written Warning. A letter to the employee
requesting verification from a doctor will be provided along with the
information of his/her sick leave usage or unscheduled PTO.
7 occurrences: Written Instruction and Cautioning
8 occurrences: 1-day suspension
9 occurrences: 3-day suspension
10 occurrences: 5-day suspension or dismissal
11 occurrences: Dismissal
Employee will have three (3) working days to submit the doctor’s
verification in order to be considered for payment under sick leave.
Failure to submit this paperwork will result in employee being under leave
without pay status. Employee. Employee will need to submit the doctor’s
verification in order to continue to work.
A letter requesting doctor’s verification will be issued on the sixth
occurrence and in effect for a six-month period. After six months the
Team Supervisor will evaluate Sick Leave/Unscheduled PTO usage and
re-issue the doctor’s statement requirement letter, if needed, for a period
of one year.
Sick Leave/Unscheduled PTO occurrences are not considered for
purposes of discipline when employees have a certified FMLA illness.
Employees are responsible for submitting any required FMLA paperwork
to Employee Health Services in order to be exempt from disciplinary
action under this section.
d.
Open Work Assignments
Opportunities to perform open work assignments will be distributed among
employees in accordance with seniority ranking by classification at the
straight time rate of pay first in the following order:
 Regular Full-time Operators
 Regular Standby Operators
 Regular Part-time Operators
Formatted: Bullets and Numbering
See the current Labor Agreement between the City of Gainesville and the
Amalgamated Transit Union, Article 14 – Hours of Work and Overtime, for
additional information regarding Operator requirements.
67
e.
Medications
Legal medications (over-the-counter) or prescription drugs may affect your
safety and the safety of fellow employees or members of the public.
Therefore, if you are taking any over-the-counter medications or
prescription drugs which might impair safety, performance, or motor
functions, you are required to advise your direct Management
Representative of the possible impairment before reporting to work under
the influence of such medication or drug. Failure to do so may result in
disciplinary action. If Management determines that the impairment does
not pose a safety risk, you will be permitted to work. Otherwise,
Management may temporarily reassign you or place you in an appropriate
leave status during the period of impairment.
Improper use of “prescription drugs” is prohibited and may result in
disciplinary action. Improper use of prescription drugs includes, but is not
limited to, use of multiple prescriptions of identical or interchangeable
drugs, and/or consumption of excessive quantities of individual or
therapeutically interchangeable drugs, and/or inappropriately prolonged
duration of consumption of drugs, and/or consumption of prohibited drugs
for other than valid medical purposes. For the purpose of the Drug-Free
Workplace Program, your consumption of any drug of more than the
manufacturer’s maximum recommended daily dosage, or for a longer
period of time than recommended, or of any prohibited drug prescribed for
or intended for another individual, or for other than a valid medical
purpose shall be construed to constitute improper use. Excessive or
inappropriate prescribing by the prescriber or prescribers shall NOT
constitute a defense for you. Prescription medication shall be kept in its
original container if such medication is taken during working hours or on
any City property.
f.
Subpoena or Summons
Contacts by another party and requests for information about an accident
or incident that occurred while on duty should be referred to the City’s Risk
Management Department. Forward any mail requesting information about
an accident, as well as any subpoena or summons, to the Operations
Manager.
g.
Address and Phone Number
You must keep the Regional Transit System informed of your current
home address, mailing address, and phone number. Complete the
appropriate form, available from the Team Supervisor, to correct address
and phone numbers.
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h.
Acting Supervisor Program (ASP)
Transit Operators are sometimes offered an opportunity to fill temporary
work assignments that include performing a variety of managementrelated duties. This is an opportunity to learn and experience work in
other areas of the Regional Transit System. Information about the
assignment is posted in the Operator’s Room when an opening exists. A
separate application is available at the Control Center and must be
submitted each time consideration for a posted position is desired.
Transit Operators who request to work in other positions such as Acting
Supervisor or assignments outside their primary duties as a "Transit
Operator" must meet the following criteria:







i.
No excessive leave usage (five or more) or late reports (two or
more).
No Employee Notices within the previous 18-month period.
Minimum of 18 months of employment.
Must have good written and oral communication skills.
Computer and supervisory experience preferred.
Appearance and demeanor that meet or exceed Operator uniform
and grooming standards.
Endorsement by the Operations Manager.
Frequently Called Phone Numbers
All Regional Transit System phone extensions can be reached by dialing
334-2600. Direct dial extensions are listed when they are available.
Please note that if a person is attempting to contact you for an emergency
or important family matter, have them use the recorded phone line at the
Control Center. All other phone calls are to be directed to the phone in the
break room.
Control Center Recorded Line
Bethel
Chief Transit Planner
Control Center
Executive Assistant (Director)
Health Services
Human Resources
Labor Relations
Lead Transit Supervisor
Maintenance Manager
Maintenance
Marketing Coordinator
Operations Manager
69
334-3397
334-2615
334-3682
334-2605
334-2609
334-5037
334-5077
334-5077
334-3684
334-2611
334-2616
334-3676
334-2610
Payroll/Account Clerk II
Staff Assistant II (Ops Manager)
Transit Director
Transit Supervisor – Training
Break Room
334-2625
334-2634
334-2609
334-2653
334-2618
XI.
EXTRA BOARD OPERATION PROCEDURES
1.
REPORT ASSIGNMENTS
Each day, a number of Extra Board Operators are assigned to report for duty.
You will be given a specific time to report to the Control Center. Extra Board
Operators are on duty primarily to cover work that opens up after the board is
marked up (on the preceding day after 12:00 PM). When an Operator calls in
sick or is tardy, that Operator's assignment is given to the Extra Board Operator
standing "first-up" (most hours on duty) at that assignment's scheduled sign-on
time.
2.
EXTRA BOARD POSTING
The Extra Board assignments for the next day are posted on the Board by 4:00
PM daily. If you need to call for your assignment, call the Control Center after
4:00 PM. Give the Control Center Dispatcher your name. Repeat the
assignment, if any, back to the Control Center Dispatcher so that there will be no
mistake about when you must report for work.
3.
OPERATOR RELIEF
An Operator relief is necessary when an Operator is sick en route, hurt, has
excessive seat time, classes or meetings.
The Control Center will give you information indicating when and where to
provide the relief.




Travel by relief vehicle to the relief point.
Relieve the regular Operator and continue en route. You may have to
complete the entire run; the regular Operator or another relief Operator
may relieve you.
When your run is completed or you have been relieved, return to the yard.
Report to the Control Center for additional assignments.
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XIl.
RTS OPERATOR HANDBOOK
This RTS Operator Handbook serves as a guide. It outlines the orderliness necessary
for all employees to accomplish their work in a safe, effective and efficient manner.
Because no list can be entirely complete, Transit Operators should not be limited to only
these procedures. This handbook does not limit action that may be taken when
circumstances warrant.
1.
CUSTOMER COMMENT POLICY
Customer comments (positive and negative) are one method of monitoring our
service to the public. It is the responsibility of the Control Center to research and
respond, as necessary, to these comments. In some cases it is essential to
enlist the aid of the Transit Operator mentioned in the comment. This is
necessary to achieve a complete picture of the event and determine if there was
full compliance with customer service standards.
Upon notification of the comment, the Operator has five (5) scheduled workdays
to discuss the matter with a member of the RTS management staff. After that
period of time, if the Operator has not addressed this comment as instructed,
determination of service standard compliance will be solely based on available
information.
2.
MAJOR INFRACTIONS
Major infractions are those so serious that they raise doubts about the suitability
of the individual for continued employment with the Regional Transit System.
Any major violations may require suspension of the employee pending an
investigation. Discharge may be appropriate upon the first violation; City Policies
and Procedures are applicable here. The following examples illustrate some
offenses considered major.
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Interfering with, intimidating, making derogatory comments or ridiculing
employees or vendors engaged in the performance of their duties.
Violation of the railroad crossing law.
Violation of the Americans with Disabilities Act (ADA) and/or failure to
notify the Control Center when bypassing a wheelchair passenger.
Failure to properly announce major intersections or announce all required
intersections as per ADA.
Insubordination
Derogatory comments detrimental to the best interest of the Regional
Transit System.
Violation of the Alcohol and Drug Policy.
Falsification or withholding of facts.
Physical or verbal incivility.
Excessive absenteeism.
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Excessive incidents of unsatisfactory job performance.
Exchange work assignments.
Failure to immediately report an accident in which a Regional Transit
System Vehicle is involved.
Loss of service due to Transit Operator negligence.
Accident with extensive damage to an RTS vehicle, other vehicle, or
property, and/or that results in injury(ies) requiring extensive
hospitalization or in death. Extensive damage is total loss of a vehicle or
liability greater than $5,000.00.
Accident with major damage to an RTS vehicle, other vehicle or property
and/or injury(ies) requiring hospitalization or extensive attention by a
physician. Major damage is vehicle damage or liability greater than
$2,500.00.
Gross misconduct. Examples of gross misconduct include, but are not
limited to:
o Theft.
o Conviction of a crime that is detrimental to the image of the Regional
Transit System.
o Neglect of duty.
o Actions disruptive to Regional Transit System operations.
o Willful and wanton disregard for safety.
o Willful misuse or destruction of property or equipment.
o Sexual harassment.
Disciplinary action on major offenses specified above will be in accordance with
City Personnel Policy 19, Code of Conduct and Disciplinary Procedures.
3.
RTS WORK RULES
The RTS work rules fall within one of the following four groups:
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Safety/Motor Vehicle Code
Accidents
Service Standards/Customer Relations
Operations Policies and Procedures
Discipline will be issued based on occurrences of the same violation.
4.
DISCIPLINARY ACTION
Disciplinary actions are applied to Transit Operators in accordance with City of
Gainesville Personnel Policies and Procedures, Policy 19 - Code of Conduct and
Disciplinary Procedures, unless otherwise specified in this Handbook or by
Federal, State or Local Statute.
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5.
GENERAL WORK RULES
Operations employees are not limited to the issues addressed in this Handbook
and can be held accountable for any action considered disruptive to Regional
Transit System operations. The investigative process is essential to ensure that
any reported breach in work rules has merit and to determine whether or not
discipline is warranted. Therefore, the Operations Manager has the latitude to
conduct or appoint another employee to conduct a thorough investigation (no
longer than 30 days). The Union and employee involved will be informed of the
alleged infraction and the pending investigation. Depending upon the severity of
the allegation, the employee may be placed on administrative suspension during
the investigation with the approval of the Human Resources Director.
6.
OPERATIONS WORK RULES
Transit Operators are responsible for knowing and adhering to the following RTS
work rules:
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Always have in your possession a valid Florida Commercial Driver License
(CDL) when reporting to work or while operating an RTS vehicle.
Do not operate a Transit vehicle in other than the curb lane except when
preparing to turn left or when passing a disabled vehicle or roadblock.
Do not operate a bus with door(s) open.
Report bus defects in the prescribed manner.
Display proper destination signs.
Come to a complete stop at railroad crossings as defined by Florida
Statutes.
Do not smoke or eat while operating a bus.
Do not leave the bus unattended while on duty without permission.
Do not take unauthorized breaks for personal business (except for
restroom stops).
Wear a complete and proper uniform.
Take your assigned bus.
Do not pull a vehicle out of the yard late without a valid reason.
Do not conduct unnecessary conversation while operating a vehicle.
Answer all radio calls.
Do not tamper with any RTS bulletin board.
Have public schedules on board your bus for the route you are running.
Do not use the rear door interlock as a brake.
Do not turn the air conditioning unit on or off while the bus is in motion.
Do not use a personal radio, tape recorder, cell phone or TV on board
your bus while on duty, except while on layover.
Follow all route instructions and operate on route at all times unless you
have permission from the Control Center to deviate from your assigned
route.
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Display a proper attitude towards passengers and fellow workers at all
times.
Use the transit radio only for authorized purposes.
Do not use loud or profane language on any RTS bus or property.
Attend all safety or professional development meetings unless you have
an approved absence.
Return all articles found on your bus or on RTS property to the Control
Center.
Submit proper documentation to the Employee Health Services when
required by Management under the Sick Leave Abuse/Unscheduled PTO
Policy.
Violations of the above work rules will result in progressive disciplinary action, up
to and including dismissal as set forth in the Standards of Discipline below.
7.
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First Offense:
Second Offense:
Third Offense:
Fourth Offense:
Fifth Offense:
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Sixth Offense:
Written warning
Written instruction and cautioning
Instruction and 1 day suspension without pay
Instruction and 3 days suspension without pay
Instruction and 5 days suspension without pay or
dismissal
Dismissal
SERVICE STANDARDS/CUSTOMER RELATIONS
This category sets forth standards to ensure that proper, courteous service is
provided to our customers
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Always stop for or pick up passengers waiting at bus stops.
Always operate your bus on route except as otherwise authorized by the
Control Center.
Never falsely report mechanical conditions of a bus that create a need for
bus replacement.
Never take the wrong bus.
Never begin the route more than four (4) minutes late.
Always properly pace the schedule.
Always notify the Control Center when leaving the yard more than three
(3) minutes late.
Never operate a vehicle in service with the passenger buzzer in the OFF
position.
Wait for up to three (3) minutes for customers transferring from routes with
a headway greater than fifteen (15) minutes, as indicted by the Schedule
Booklet or Control Center.
Allow passengers to board at a layover site during inclement weather.
Always display the correct destination.
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Always notify the Control Center when you are late for ten (10) or more
minutes on your scheduled route.
Place the farebox in by-pass mode when directed to do so.
Do not read on a vehicle except during a layover.
All customer complaints regarding incidents contrary to these customer service
standards will be investigated. Violations will result in progressive disciplinary
action as set forth in the preceding Standards of Discipline.
8.
SAFETY/MOTOR VEHICLE CODE
The responsibility for SAFETY lies with each and every employee! RTS will
formulate safety programs, have management safety studies, but the ultimate
responsibility lies with YOU for operating your bus or working on a piece of
equipment in the safest manner possible. If you as an employee detect an
unsafe condition, it is your responsibility to report it to your Supervisor for
correction immediately!
The following rules and regulations are to be used as guidelines in performing
your duties as safely as possible. They do not cover every situation, so common
sense should be used where a situation is not specifically mentioned:
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A bus shall not be operated in excess of the legal posted speed limits and
regardless of the legal speed limit, traffic, weather, and general conditions
shall govern the rate of speed.
Operators must avoid sudden starts and stops, which can jostle
passengers. Defensive driving means anticipating other drivers’ actions
and possible fast-changing conditions. Approach intersections, parking lot
entrances, and bus stops carefully and anticipate traffic signal changes so
that sudden braking is avoided.
Keep your eyes moving at all times to check the traffic ahead, behind, and
alongside of you. Be careful in making turns and stops and give the other
drivers plenty of advanced warning with your turn signals, 4-way flashers
or brake lights as to your intentions.
Keep a safe distance behind other vehicles as previously described in this
handbook, (see Section III. Safety).
Use your horn sparingly and ONLY in emergencies or prior to backing the
vehicle.
Interior lights are to be on at all times when conditions require headlights
to be on and you are in revenue or charter service. Exception to this rule
is when there is excessive glare on the windshield due to driving through
extremely dark areas at night. In this case, Operators may turn off interior
lights temporarily; however, lights must be turned on when discharging or
picking up passengers.
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The engine is to be OFF whenever the bus is parked or on extended
layover except when instructed to leave it idling due to mechanical
difficulty in restarting. Whenever the engine is OFF or whenever the
Operator is out of the seat, the transmission MUST be in neutral and the
parking brake set. Where possible, turn the wheels into the curb to
prevent rolling.
Excessive conversation with passengers is prohibited except as
necessary to provide information needed to complete their trip. Even
then, the information should be given while the bus is stopped. Your full
attention is required to operate your bus safely.
In case of mechanical failure, flares and/or reflectors must be properly
positioned to warn approaching traffic if they are available.
Detours shall be approached with caution. Remember that you are on
strange and unfamiliar ground.
When approaching low overhangs, DO NOT go under until you are certain
that the bus or van can clear both front and rear. Do not rely on
passengers to tell you if it is safe. If you are unsure, DO NOT enter the
overhang; let the passengers walk between the bus and the building, even
in rain.
Horseplay is strictly forbidden while on RTS premises or buses. Injuries
may occur and Workers’ Compensation may not cover injuries resulting
from such activity.
Operators are responsible for knowing all laws of the State of Florida,
which are listed in the Florida Driver’s handbook.
Operators should exercise extreme caution in making right turns to avoid
striking poles or other fixed objects. Operators should also exercise
caution to avoid curbing tires, which damages the tire sidewall thus
making it defective and non-repairable. This adds to tire expense.
Preventable accidents are considered to be those in which the Operator
either caused, was a party to the cause, or failed to use safety and
defensive driving techniques outlined above in Avoiding or Preventing an
Accident. Transit Operators are considered professional drivers, who are
looked upon as being stable, defensive drivers that should have the ability
to make sound and safety-oriented decisions on a moment’s notice. Any
Operator who is charged with a preventable vehicular accident will be
disciplined in accordance with City of Gainesville Personnel Policies and
Procedures, Policy 19, Rule 23 – Carelessness which affects the safety of
personnel, equipment, tools, or property or causes materials, parts, or
equipment to be damaged or scrapped.
The Regional Transit System may require Operators to attend the Training
Department's defensive driving training course to be retrained or evaluated at any time.
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9.
TARDINESS
Operators are to report to their assigned duty stations within one (1) minute of
their assigned report time for each work assignment unless excused from work
by their Supervisors at least forty-five (45) minutes before a work shift with a
report time beginning before 12 noon and at least two (2) hours before a work
shift with a report time beginning after 12 noon.
Operators who fail to report off as prescribed shall be credited with a late report
and shall be penalized according to the number of late reports the employee has
had during the past year (365-day period). Any operator will be considered “late”
and his/her pay will be docked accordingly, if the employee fails to report as
assigned. A late report of over one (1) minute will be considered “LWOP” and is
subject to discipline as defined below:
First late report
Second late report
Third late report
Fourth late report
Fifth late report
Sixth late report
Written Warning
Written Instruction and Cautioning
Instruction and 1 Day Suspension without pay
Instruction and 3 Days Suspension without pay
Instruction and 5 Days Suspension without pay or Dismissal
Dismissal
Operators, who report for work late, may or may not work on the day of the late
report depending on the availability of a Standby Operator for the assignment.
The primary concern is always the service factor and having the route run on
time. Time not worked may be charged as leave without pay.
The supervisor shall be responsible for review of the employee’s reason for
tardiness and if the reason for tardiness is determined to be an acceptable
excuse.
Operators who call in sick or to be excused for duty must comply with the
established time limits for reporting off to avoid a late report. Failure to do so will
result in the Operator serving a penalty for late reports plus loss of sick pay for
the day, if illness is the reason for being absent.
When reporting off from work, Operators shall telephone the Control Center at
the following telephone number: (352) 334-2605.
Please allow the telephone in the Control Center to ring until someone is
available to answer it, if a busy signal is received, try again every few minutes.
REMEMBER… the responsibility for proper notice is yours.
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10.
SICK LEAVE ABUSE POLICY
Sick Leave Abuse may be an issue when an employee’s sick leave usage
exceeds six (6) occurrences in less than a one-year period, dating from the first
occurrence.
After a fourth (4th) occurrence of Sick Leave/Unscheduled PTO usage and before
any disciplinary action is taken for Sick Leave/Unscheduled PTO abuse, your
Team Supervisor will meet with you. The purpose of this meeting will be to
discuss Sick Leave/Unscheduled PTO usage and determine corrective actions.
The employee in charge of payroll records will provide the Supervisor with the
leave information and the Team Supervisor is responsible for reviewing all of
your paperwork before the meeting.
Disciplinary action will be based on occurrences as described below for both Sick
Leave and PTO systems:
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6 occurrences:
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7 occurrences:
8 occurrences
9 occurrences:
10 occurrences:
11 occurrences:
Written Warning. A letter to the employee requesting
verification from a doctor will be provided along with the
information of his/her sick leave usage or unscheduled
PTOU.
Written Instruction and Cautioning
1-day suspension
3-day suspension
5-day suspension or dismissal
Dismissal
Employees will have three (3) working days to submit the doctor’s verification or
other required documentation in order to be considered for payment under Sick
Leave or PTO. Failure to submit this paperwork will result in employee being in
leave without pay status.
Employees will need to submit the required
documentation in order to continue to work.
A letter requesting documentation will be issued on the sixth occurrence and in
effect for a six-month period. After six months the team supervisor will evaluate
sick leave usage and issue a new letter, if needed, for a period of one year.
Employees exempt from this type of disciplinary action are those who present
chronic illnesses and are verified by a doctor. Sick Leave or PTOU occurrences
are not considered when employees are under certified FMLA status.
Employees are responsible for submitting any required FMLA paperwork to
Health Services.
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11.
DRIVING AHEAD OF SCHEDULE
There must be more than one (1) minute difference between the employee’s
watch and the official Control Center time before disciplinary action is taken.
“Running Hot” will be disciplined in accordance with Standards of Discipline listed
previously in Section XII.6.
Employees who realize that they are ahead of schedule should take steps to
correct the situation if possible. First notify the Control Center that you find
yourself ahead of schedule and inform them of your location. If you have to
travel off route in order to return to appropriate time point, notify the Control
Center of your intentions so you will not be written up for being off route. USE
EXTREME CAUTION!!! You are on unfamiliar ground.
XIII. MAINTENANCE OF QUALIFICATIONS
1.
LICENSE RENEWAL
A list is posted each month showing those Operators whose driver licenses will
expire within 60 days. It takes approximately 30 days to obtain all the necessary
materials to renew a license. It is your responsibility to maintain a current license.
Therefore, allow plenty of time for processing the renewal to avoid lost workdays
due to an expired license. If you are not on active duty status, you must still keep
your licenses and medical certificates in good standing to prevent being
disqualified.
2.
MEDICAL CERTIFICATE (DOT CARD)
The Department of Transportation card (rule 14-90.0041) must be renewed upon
expiration. A Supervisor will schedule a renewal physical with Health Services.
If you choose to pay the expense, any licensed physician may be used to
perform the physical.
Treatment for certain medical conditions, such as insulin-dependent diabetes or
spells of unconsciousness, automatically invalidates the medical certificate even
if it occurred before the expiration date. State law requires doctors to notify the
Department of Motor Vehicles (DMV) if you are under treatment for one of these
conditions. You should immediately notify management staff if the DMV
invalidates the commercial driver license because of a medical condition.
Management staff is knowledgeable in this area and should be consulted with
any doubts or questions concerning health issues that may affect driving
qualifications.
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3.
ANNUAL REQUIRED TRAINING
As a part of FDOT rule 14-90, all transit operators need training in areas as
specified in rule 14-90.004.
4.
COMMERCIAL LICENSE STANDARD
All employees are required to possess and maintain a valid commercial driver's
license and must continue to maintain that license in "good standing" with the
DMV. Any employee who has been designated by the DMV as a negligent
Operator, or convicted of a felony, will be disqualified from operating an RTS
vehicle and his/her employment with the Regional Transit System will be subject
to termination. A negligent Transit Operator is defined as any person who has:
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A driving record showing a violation point count of 4 or more points in 12
months, 6 or more points in 24 months, or 8 or more points in 36 months.
If the violation occurred in a commercial vehicle, one and one half times
the number of points will be issued by the DMV.
Received a citation for driving a commercial vehicle 15 miles per hour over
the posted speed limit.
Received 2 speeding tickets within 12 months.
Been convicted of driving under the influence (DUI) while on or off duty.
An employee whose license is suspended, revoked or placed on probation by the
DMV and is appealing that decision, will be suspended without pay for the
duration of the DMV appeal process.
The Regional Transit System automatically receives a Pull Notice (a copy of the
DMV record) twice a year. The Regional Transit System also receives Pull
Notices whenever an accident or traffic citation occurs.
5.
TRAFFIC CITATIONS
Federal and state laws govern the operation of Regional Transit System vehicles
and legality is the first priority in our decision-making model. Violations of these
laws are violations of Regional Transit System rules and are inconsistent with
proper decision-making under the model. Any required license or medical
certificate that has been refused, revoked or suspended by the DMV or a police
officer or any court, must be reported to the Regional Transit System within 24
hours. In addition, the following are required:
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Traffic citations received while on duty must be reported before leaving
work on the day the citation was received.
All traffic convictions related to driving non-Regional Transit System
vehicles must be reported within 30 days.
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Any notice received from the DMV, a police officer, or a court regarding
driving privileges must be reported within 1 day of notification.
The Regional Transit System must receive a copy of the receipt for
attendance should you attend traffic school.
Disciplinary action for the above violations will be in accordance to the City
Personnel Policy and Procedures, Policy 19, Rule 30 – Violating a safety rule or
safety practice.
XIV. EMPLOYMENT POLICIES
The summaries of policies contained in this Handbook will guide the conduct of all
Transit Operators employed by the Regional Transit System.
The Operator's
adherence to these policies is vital to the Regional Transit System's success in
preserving a fair, safe, and wholesome place to work.
1.
ALCOHOL AND DRUG POLICY
For information on this policy, please see addendum B of the Union Contract,
which explains the rules of the Federal Transit Administration (FTA) for covered
(safety-sensitive) employees in the Transit and ATU Drug-free Workplace
Program.
2.
DISCRIMINATION, HARASSMENT AND CONDUCT POLICY
The City of Gainesville does not discriminate on the basis of race, color, gender,
age, religion, national origin, marital status, sexual orientation, or disability
(protected characteristics) and will not tolerate any such discrimination by or against
its employees or citizens utilizing City services, programs, and activities. This
policy against discrimination applies to all aspects of employment with the City,
including recruitment, hiring, training, working conditions, compensation, promotion,
discipline and termination and all City services, programs, and activities.
One type of discrimination occurs when the terms and conditions of an individual’s
employment are based on these protected characteristics and not on the
qualifications and abilities of the individual to do the job. Examples of this type of
discrimination include basing hiring and firing decisions on the protected
characteristics of an individual and not offering available opportunities to an
individual because of a protected characteristic.
Another type of discrimination occurs when an individual is subject to harassment in
the work environment or while utilizing City services because of a protected
characteristic. As with any other form of discrimination, the City will not tolerate
inappropriate behavior by or against its employees based on a protected
characteristic. This includes inappropriate behavior by other employees, elected
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and appointed officials, customers, vendors, contractors, or citizens coming into the
workplace.
Inappropriate behavior becomes actionable in a court of law when it is severe or
pervasive enough to create a work environment that is hostile or abusive.
However, the City desires to provide for its employees and citizens utilizing its
services an environment that is free of all inappropriate behavior as described
below as opposed to tolerating the inappropriate behavior until it becomes severe
or pervasive.
It is inappropriate for an employee or citizen to be subject to unwelcome speech,
conduct, or other behavior that interferes with the conditions of work or City
services and is based on one of the protected characteristics. Inappropriate
behavior includes such things as making insulting or derogatory comments based
on a protected characteristic, frequent teasing regarding a protected characteristic,
or any other behavior based on the protected characteristic of another that may
create an intimidating, hostile, or offensive working or service environment.
Inappropriate behavior based on gender may include not only the above, but such
things as unwanted physical touching, unwelcome sexual advances or requests for
sexual behavior, the display of sexually suggestive objects or pictures in the
workplace, and basing employment or service decisions on an employee’s or
citizen’s refusal to engage in sexual conduct.
Employees or citizens utilizing City services who believe that they are being
discriminated against or being subjected to inappropriate behavior or harassed,
whether by City employees, co-workers, supervisors, managers, elected or
appointed officials, may firmly and promptly notify the offender that the behavior is
improper or unwelcome. At the same time, or in the alternative, if the employee or
citizen does not desire to confront the offender, the employee or citizen may notify
any manager with whom the employee or citizen is comfortable discussing the
matter or may directly notify the Equal Opportunity Director of the situation. For
City employees, there is no requirement to adhere to the chain of command in
making complaints under this policy. Notices will be placed in appropriate work and
service areas notifying employees and citizens that they have a right to notify the
City’s Equal Opportunity Director if they believe or have observed someone being
harassed or discriminated against.
The City will swiftly and thoroughly investigate any complaints brought to the
attention of management or the Equal Opportunity Director. In order for this to
occur, it is recommended that the complainant contact City management or the
Equal Opportunity Director as soon as possible. The investigation of the complaint
will be handled as confidentially as possible, taking into account the desires of the
complainant, the rights of the accused, the nature of the investigation, and the need
to take corrective or disciplinary action. If the City determines that applicable
policies, laws, or procedures have been violated, the City will take appropriate
corrective action, including, but not limited to, disciplinary action up to and including
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termination, or in the case of citizens, necessary steps to prevent any inappropriate
behavior.
Participants involved in the complaint investigation will be treated courteously. The
making of a good faith complaint shall in no manner be used adversely against the
complainant. The City will take corrective action that is effective and appropriate to
the circumstances, including, but not limited to, disciplinary action up to and
including termination against any person attempting to retaliate against the
complainant, or in the case of a citizen, whatever legally appropriate steps are
necessary to prohibit retaliation.
All employees have an obligation to report observed discrimination or harassment
so that the City can take appropriate action. Supervisors and managers have an
obligation to report and take appropriate action to discrimination, harassment, or
inappropriate behavior observed or reported. Such failure to report observed
discrimination or harassment may result in corrective action. Managerial and
supervising employees will be trained regarding their responsibility upon receiving a
verbal or written complaint and their responsibility to advise the complainant of
available avenues to resolve the complaint. All new employees will receive training
as to the City’s Discrimination, Harassment, and Conduct Policy. This Policy will be
distributed to employees and available in City workplaces. Copies of the complaint
process shall be available to employees and distributed to the participants in an
investigation.
As stated above, it is the City’s policy to prevent and prohibit inappropriate behavior
based on an individual’s protected characteristics whether or not the behavior is
severe or pervasive enough to become actionable in a court of law. Thus,
employees and managers are encouraged to deal with inappropriate behavior as
soon as it occurs so as to prevent any similar behavior from occurring. Managers
and supervisors who have been made aware of prohibited inappropriate behavior
shall within three days communicate that information directly to the City’s Equal
Opportunity Department Director or designee for training and compliance purposes.
Employees engaging in inappropriate behavior may be subject to counseling,
discipline, or other corrective action regardless of whether their behavior rises to the
level of harassment or discrimination actionable in a court of law. In the case of
citizens utilizing City services who engage in inappropriate behavior, they will be
dealt with in accordance with any legal remedy available to the City that may
prevent the inappropriate behavior.
This policy applies to elected and appointed officials, managers, supervisors,
employees, contractors, or vendors. Employees of the City who violate this policy
will be subject to corrective action that is effective and appropriate to the
circumstances, including, but not limited to, disciplinary action up to and including
termination. Elected and appointed officials, contractors, or vendors whose actions
are deemed to constitute violations of this policy will be dealt with as provided for by
law, contract, or other available means.
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The Equal Opportunity Director or designee shall be responsible for formal and
informal investigations as requested or needed under this policy and shall be the
custodian of all formal complaints filed under policies contained in the Equal
Opportunity Policy Handbook.
3.
RETALIATION POLICY
The City of Gainesville has adopted an Equal Employment Opportunity Policy, a
Disability Policy, and a Discrimination, Harassment, and Conduct Policy. In order
to encourage and assist in the implementation of these policies, it is important that
City employees or citizens who bring to the City’s attention apparent or real
violations of these policies, or employees or citizens who otherwise participate in
the investigation or resolution of these matters, be protected against retaliation for
their good faith efforts in this regard.
Therefore, this policy prohibits retaliation by City officials, managers, supervisors, or
employees because they have engaged in protected activities. For the purpose of
this policy, protected activity consists of: (1) opposing a procedure or practice
prohibited by the City’s Equal Employment Opportunity Policy; Disability Policy;
Discrimination, Harassment, and Conduct Policy; Title VII of the 1964 Civil Rights
Act; the Equal Pay Act, or (2) making a complaint, providing evidence, providing
assistance in filing a complaint, assisting or participating in any manner in an
investigation, proceeding, or hearing authorized under City policies or procedures
relating to the City’s Equal Employment Opportunity Policy; Disability Policy;
Discrimination, Harassment, and Conduct Policy; Title VII of the 1964 Civil Rights
Act; or the Equal Pay Act. Retaliation prohibited by this policy would occur if: (1) an
employee or citizen opposes a violation of the aforementioned policies or laws, or
participates in a proceeding brought under one of the policies (protected
proceeding), (2) there is an adverse action against the employee or citizen, and (3)
there is a causal connection between the protected activity and the adverse action
taken against the employee or citizen. (Please refer to City Policy No. 33 for
complete details).
4.
DISABILITY POLICY
In accordance with the Rehabilitation Act of 1973, Section 504, and the 1990
Americans with Disabilities Act regarding persons with disabilities, no otherwise
qualified person with a disability shall, solely by reason of the individual’s disability,
be excluded from participation in, be denied the benefits of, or be subject to
discrimination under any City program, service, or activity. The Equal Opportunity
Director will work to ensure that in every public area there is posted a notice that
states individuals have a right to file a complaint with the Equal Opportunity
Department if they believe their rights have been violated by the City based upon a
84
disability. The Equal Opportunity Director will work to ensure the City’s compliance
with this policy. (Please refer to City Policy No. 34 for complete details).
5.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
It shall be the policy of the City to provide equal employment opportunities to all
persons regardless of race, gender, color, age, national origin, religion, sexual
orientation, marital status, or disability, except as may otherwise be required by
law. Included in this policy are the goals. The Equal Opportunity Director or
designee shall be responsible for proposing and presenting amendments to this
policy and for establishing written procedures to implement this policy and its
goals. (Please refer to City Policy No. 35 for complete details).
6.
EQUAL OPPORTUNITY COMPLAINT POLICY
The City is committed to maintaining a workplace free of discrimination,
harassment, and inappropriate behavior on the basis of race, color, gender, age,
religion, national origin, marital status, sexual orientation, or disability (protected
characteristics). The City is responsible for ensuring that all actions dealing with
personnel and employment practices will be in accordance with equal employment
laws, policies, and procedures and that services, programs, and activities will be
accordance with applicable laws, policies, and procedures. Employees and
applicants for employment and citizens utilizing City services will be given the
opportunity to voice complaints of discrimination, harassment, or inappropriate
behavior. Such complaints will be given prompt and fair consideration and every
effort will be made to resolve them rapidly. Employees, applicants, or citizens
registering complaints of discrimination, harassment, or inappropriate behavior will
be free from reprisal, harassment, intimidation, or retaliation. The receipt,
investigation and resolution of complaints shall be in accordance with equal
opportunity laws, policies, and procedures. The Equal Opportunity Director shall
develop procedures for investigation of complaints.
In carrying out the City’s formal or informal Equal Opportunity Complaint
investigations, all information either received, solicited, or compiled during the
course of said investigation, whether in written, verbal, or other form, will be
protected and remain strictly confidential to the extent allowed by Florida law. All
City employees are required to cooperate fully with the Equal Opportunity
Department during any formal or informal investigation. (Please refer to City Policy
No. 36 for complete details).
7.
RESPONSIBILITIES DURING DISASTER SITUATIONS
Employees of the Regional Transit System are required to work in an emergency
situation as declared by the Governor of the State of Florida.
85
8.
SAFETY POLICY
The Regional Transit System considers the health, safety, and well being of all
employees to be of primary importance and is dedicated to providing all
employees with a safe and healthy work environment. Your participation in
Regional Transit System safety programs and issues is the most important factor
in providing a safe and healthy workplace that is free from accidents, illnesses,
and injury. The Safety Program provides Operators with an opportunity to
become key participants in resolving safety problems and concerns. The
Operations Safety Committee will meet to discuss the following:




Operator injuries and injury trends.
Any unsafe work-related acts or work practices.
Any unsafe work conditions or equipment problems.
Safety programs, rules, and relevant issues.
The objective of the committee is to resolve Operator safety problems and
communicate steps to correct these problems through an effective awareness
campaign. Early resolution of safety issues can help ensure a safe work
environment for all Regional Transit System employees.
Safety responsibilities and awareness are part of every job and the
communication of unsafe conditions or actions is of vital importance in providing
a safe working environment. Employees are encouraged to participate in all
Regional Transit System safety, health, and wellness programs and to notify their
Operations Manager of any safety or health problems that may need correction.
Suggestions are also encouraged for improving employee safety or health.
9.
FAMILY AND MEDICAL LEAVE
Family and Medical Leaves of Absence (FMLA) are provided to eligible
employees for a serious health condition, the birth or placement of a child, and to
care for a child, spouse or parent with a serious health condition. A summary of
FMLA is provided below. A complete FMLA Policy is available at each base
location and the Human Resources Department, Labor Relations Division.
a.
Eligibility
In compliance with the Federal Family and Medical Leave Act of 1993,
effective August 5, 1993, a maximum of 12 weeks of family and medical
leave without pay (or with pay if appropriate leave is available) in any 12
month period measured forward from January 1 of the current calendar
year will be granted as follows for:
86




The birth of a child and care for a child following a birth*;
The placement of a child with the employee. A "child" includes
a biological, adopted or foster child, stepchild, a legal ward, or a
child for whom the employee stands in loco parentis (i.e., in the
place of a parent) who is under 18 years of age; or 18 years of
age or older and incapable of self care because of a mental or
physical disability.
To care for the spouse, child, or parent of the employee who
has a "serious health condition"**. A "parent" means the
biological parent of an employee or an individual who stood in
loco parentis to an employee when the employee was a son or
daughter.
If the employee is unable to perform his or her own job because
of the employee's own serious health condition**.
Employees with questions about what illnesses are covered by this
section of the policy or under the City's sick leave policy are encouraged
to consult with the Human Resources Department.
Documentation of relationships or illnesses will be required in a timely
manner.
* Under this section, leave after the birth or placement of a child must be
taken within twelve months after the birth or placement.
** A serious health condition is an illness, injury, impairment, or physical or
mental condition that involves:
(i) Inpatient care at a hospital, hospice, or residential medical care
facility, or
(ii) Continuing treatment by a health care provider.
b.
Conditions
1. Prior to requesting applicable leave without pay, employees must first
exhaust all applicable accrued sick and vacation leave.
2. Leave without pay for one full pay period or more will not be
considered time worked for purposes of accruing seniority, longevity,
vacation, sick or other employee benefits.
3. The employee may take Family and Medical Leave in 12 consecutive
weeks, may use the leave intermittently (take a day periodically when
needed over the year), or under certain circumstances may use the
leave to reduce the workweek or workday, resulting in a reduced hour
schedule. In all cases, the leave may not exceed a total of 12 weeks
87
over a 12-month period. However, for the birth, adoption or foster care
of a child, the City and the employee must mutually agree to the
schedule before the employee may take the leave intermittently or
work a reduced hour schedule.
The City may temporarily transfer an employee to an available
alternative position with equivalent pay and benefits if the employee is
qualified for the position and if the alternative position would better
accommodate the intermittent or reduced schedule.
4. The employee may be required to report periodically on his/her status
and intention to return to work.
5. If an employee out on regular paid leave seeks to extend that leave
under the provisions of the Family Medical Leave Act, the City may
classify and apply leave already taken towards the employee’s 12week total upon appropriate information from the employee.
6. The employee’s position may be filed by a temporary appointment or
assignment of another employee. At the expiration of the leave, the
employee shall be reinstated in the position vacated.
7. Except as provided herein, the employee, upon returning to work from
a medical leave, must report to Health Services. The employee may
be required to submit a written approval from their health care provider
stating the employee is approved to return to work. The employee
may be required to complete a health examination.
8. While the employee is on Medical and Family Leave, the City will
continue the employee’s health benefits during the leave period at the
same level of the benefits and under the same conditions as if the
employee had continued to work.
Under current City procedures, and employee on paid leave continues
to pay the contribution rate via payroll deduction as when an active
employee. An employee on unpaid Family and Medical Leave
continues to pay the contribution rate as when an active employee.
The employee must continue to make this payment either in person or
by mail to the City’s Risk Management Department. Payment must be
received by the last day of the month prior to each month of coverage.
If the payment is more than thirty days late, the employee’s health care
coverage may be dropped for the duration of the leave.
88
If the employee chooses not to return t work for reasons other than a
continuation, recurrence, or onset of a serious health condition or for
other circumstances beyond the control of the employee, the City will
require the employee to reimburse the City the amount it paid for the
employee’s health insurance premium during the leave period.
10.
FARE COLLECTION
a.
Fares
See the current edition of the Schedule Booklet and/or access the Internet
at www.go-rts.com.
Adults
Senior Citizen, Disabled
Student (all levels)
Children (shorter than farebox)
ADA Certified (with ADA card)
All Day Pass
Student Semester Pass
Monthly Pass
Monthly Pass Half Fare
$ 1.00
$ 0.50
$ 0.50
Free
Free
$ 2.00
$ 35.00
$ 30.00
$ 15.00
City of Gainesville & Alachua County Employees:
Designated City and County employees ride any RTS fixed route service
with no fee required, with an RTS sticker on City of Gainesville or Alachua
County photo ID badge. (Not valid on special services.)
b.
Tampering
Any form of tampering with the fare box or theft of fares is a crime and
must be reported to the Operations Manager or the Control Center.
c.
Fare Evasion
If customers do not pay the prescribed fare, politely inform them that
unless they pay the fare they will not be transported. Routine enforcement
of this policy does not require prior approval from the Control Center, nor
is notification required when a refusal of service occurs. Avoid arguing
with a customer. Do not threaten or take physical action to remove the
customer. If persuasive reasoning does not convince the customer to
leave the bus, request assistance from the Control Center. The Operator
may continue en route while waiting for the Road Supervisor or police unit
to meet the bus, if the Operator feels it is safe and prudent to do so.
89
When a situation of this nature occurs contact the Control Center for
instructions.
Providing good customer service and resolving issues with sound
judgment will defuse confrontational situations.
d.
Farebox Malfunction
In the event that the farebox will not accept coins and/or currency,
discontinue collecting fares and immediately notify the Control Center.
Instead, ask the customers to pay the appropriate fare on the connecting
bus. Do not collect money. If questioned by customers, simply advise
them that fares may not be collected while the farebox is inoperative.
Refer to the farebox section (Unjamming the Farebox).
e.
Released Prisoners
The Regional Transit System does not allow individuals who have been
released from jail or prison to use our service free of charge. This is a
reminder that those individuals who were previously incarcerated are to
pay full fare.
90
GLOSSARY OF TERMS
TERM
ARRIVAL TIME
BASE FARE
BUS EXCHANGE
BUS RUN
BUS RUN NUMBER
CHIME CORD/BAR
COURTESY CARD
DAY PASS
DEADHEADING
DEFECT
DEPARTURE TIME
DIRECTIONAL CONTROL
DISPATCHER
DIVISION SENIORITY
DRAGGING THE ROUTE
DWELL TIME
EMPLOYEE PASS
FIXED OBJECT
FIXED ROUTE
FREE RUNNING TIME
HEADWAY
HOLD DOWN
DEFINITION
The time a bus arrives at its terminal point.
The charge assessed to passengers for riding one-way
on a particular service when they do not possess a
pass, transfer, or Reduced Fare Identification Card.
An exchange of one bus for another on the road. Bus
exchanges are usually made in response to reported
mechanical defects.
A series of trips operated by a vehicle.
A six-digit number assigned to a bus run. This number
is displayed on the sign-in sheet at the Control Center.
The device activated by on-board passengers to alert
the Operator to their desire to exit the vehicle at the next
available bus stop.
A card passed out to passengers to record their
comments regarding accidents or other incidents.
A daily purchased permit valid for the day of issue that
allows the customer to travel all day without additional
charge on the RTS fixed route transit system.
Driving a bus that is not in passenger service.
A disorder or malfunction that requires the attention of
the Maintenance Department in order to be rectified.
The time that a vehicle is to begin its trip, or to leave a
time checkpoint.
The notching device on the transfer cutter that marks
the transfer and indicates the line direction of the bus
from which the transfer is issued.
An individual who is in charge of assigning Operators
and buses to assignments.
A system by which the relative length of service of
Operators in a division is ranked.
Deliberately operating behind schedule.
Time spent at bus stops loading and unloading
passengers.
A card issued to employees to allow unlimited use of the
Regional Transit System's bus transit system.
Any object that is stationary.
A route that travels with a preset schedule.
The specific portions of a trip where a bus operates
between time checkpoints.
The time interval between any two vehicles operating in
the same direction on a route.
Temporary vacancies of regular assignments bid by
extra board Operators.
91
HOURS WORKED
INTERLINING
LAYOVER
LAYOVER AREA
OPEN RUN
PROXY BID
PULL-IN
PULL-OUT
RELAY
RELIEF OPERATOR
RELIEF POINT
RELIEF TIME
REPORT TIME
ROUND TRIP
ROUND TRIPPING
ROUTE
ROUTE NUMBER
RUN-AROUND
RUNNING DOWN
RUNNING HOT
SILENT ALARM
SPOT CONNECTION
The total amount of hours and minutes an Operator
actually worked in the performance of assigned duties.
The practice of bus and an Operator being used to
operate more than one route during a run. For example:
Route 13 and 16 on Saturday.
The lapsed time between a vehicle's scheduled arrival
and scheduled departure time at a terminal.
A designated parking area for a bus at the end of the
line.
A work assignment that does not have coverage by a
Transit Operator.
A bid submitted by an employee who will not be present
at the time she/he is scheduled to bid.
The trip from end of revenue service back to the yard.
The time a vehicle is scheduled to leave the yard.
A bus sent out in place of one that has been delayed.
The relay operates until the delayed bus meets the
relay, at which time the Transit Operators switch and the
relay Operator completes the trip and returns to the
base. This enables the original assignment to return to
its regular time schedule.
The individual who takes over the operation of a vehicle
from another Operator as scheduled in the run cut or as
designated by the Dispatcher.
A stop on the route where one Operator takes the place
of another.
The time specified on the sign-in sheet when Operators
are relieved at the designated relief point(s).
The time an Operator must check in for his/her work
assignment.
A two-way operation of a vehicle, from a specified
location and back to same location.
The act of passengers riding a bus in one direction, and
then returning later to their point of origin on the same
line.
The streets on which a scheduled vehicle travels
between two terminals.
A 2- or 3-digit number used to identify a route.
Failure to assign work to the extra board in the proper
order.
A vehicle is running late or behind schedule.
Operating a vehicle ahead of schedule.
An inaudible device, when activated by the Operator,
alerts the Control Center that a physical assault is
occurring or may occur.
Specific areas where at least two intersecting lines are
92
SPREAD TIME
TARDY
TERMINAL
TERMINAL POINT
TIME CHECK POINT
TRANSFER
TRANSFER POINT
VEHICLE CONDITION
REPORT
VEHICLE EXCHANGE (BX)
VID
VOUCHERS
scheduled to arrive/depart at the same time.
The period of time in a particular day from the moment
an Operator initially signs on until he/she finally signs
off. In addition to driving time, spread time includes time
between runs, travel time, and deadheading.
Failure of an Operator to report for work within 1 minute
of the designated time or to report an absence due to
illness 45 minutes prior to report time.
The starting or ending point of a route.
Either the end of the line or the end of the route.
A location on a bus route where the schedule
designates a bus will be at a specific time.
A ticket entitling the bearer to change from one bus to
another without an additional fare.
Locations where a person may depart one bus and
board another.
Form used to record and document the presence of bus
defects.
Vehicle dispatched to your location to replace your
disabled vehicle.
Vehicle Identification
Given by designated agencies to their clients to
exchange for a day pass. A day pass is issued upon
receipt of one voucher. A senior/disabled voucher is
exchanged for a senior/disabled day pass and a regular
voucher is exchanged for a regular day pass.
93
Appendix A
CITY OF GAINESVILLE
CODE OF CONDUCT AND MINIMUM DISCIPLINARY ACTIONS
FIRST
OFFENSE
Written
instruction &
cautioning
SECOND
OFFENSE
Instruction &
3 days
suspension
Engaging in horseplay, scuffling,
wrestling, throwing things,
malicious mischief, distracting
the attention of others, catcalls or
similar types of disorderly
conduct.
Sleeping during working hours
unless otherwise provided as in
the Fire Service.
Written
instruction &
cautioning
Instruction &
3 days
suspension
Written
instruction &
cautioning
4
Disregarding job duties by loafing
or neglect of work during working
hours.
Written
instruction &
cautioning
Instruction &
5 days
suspension
or dismissal
Instruction &
3 days
suspension
5
Wasting time, loitering or leaving
assigned work area during
working hours without
authorization.
Threatening, intimidating,
coercing, or interfering with fellow
employees or supervisors at any
time, including abusive language.
Unauthorized distribution of
written or printed material of any
description.
Written
instruction &
cautioning
Instruction &
3 days
suspension
Written
instruction &
cautioning
Instruction &
3 days
suspension
Written
instruction &
cautioning
Unauthorized vending, soliciting,
or collecting contributions for any
purpose whatsoever at any time
on City premises.
Deliberately destroying,
misusing, or damaging public
property or any City property or
equipment or the property and
equipment of any employee.
Written
instruction &
cautioning
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
1
Gambling, lottery or engaging in
any game of chance at City work
stations at any time.
2
3
6
7
8
9
Instruction &
5 days
suspension
or dismissal
94
THIRD
OFFENSE
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
FOURTH
OFFENSE
Dismissal
Dismissal
Dismissal
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Dismissal
Dismissal
Dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
10
Unauthorized use, possession or
operation of any City property or
equipment or the property and
equipment of any employee.
Tardiness (Guide: three (3) times
in a thirty day period)
11
FIRST
OFFENSE
Written
instruction &
cautioning
Written
instruction &
cautioning
SECOND
OFFENSE
Instruction &
5 days
suspension
or dismissal
Instruction &
3 days
suspension
12
Excessive absenteeism (Guide:
three (3) times in a thirty day
period)
Written
instruction &
cautioning
Instruction &
3 days
suspension
13
Productivity or workmanship not
up to required standard of
performance.
Instruction &
3 days
suspension
14
Reporting to work under the
influence of intoxicating
beverages or drugs.
Written
Instruction
and
Cautioning
Instruction &
3 days
suspension
15
Being in possession of
intoxicating beverages or
narcotics during the time while on
duty.
Instruction &
3 days
suspension
16
Using intoxicating beverages or
narcotics during the time while on
duty.
17
Fighting, provoking or instigating
a fight.
18
Insubordination by the refusal to
perform work assigned or to
comply with written or verbal
instructions of the supervisory
force or discourtesy to persons
with whom he/she comes in
contact while in the performance
of his/her duties.
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
95
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Dismissal
Dismissal
THIRD
OFFENSE
Dismissal
FOURTH
OFFENSE
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Dismissal
Dismissal
Dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
FIRST
OFFENSE
Instruction &
5 days
suspension
or dismissal
SECOND
OFFENSE
Dismissal
THIRD
OFFENSE
19
Immoral, unlawful, or improper
conduct or indecency, whether
on or off the job which would
tend to affect the employee's
relationship to his/her job, fellow
workers' reputations or goodwill
in the community.
20
Absence without authorized
leave or permission. If the
absence is for 3 consecutive
workdays, the employee will
have been deemed to have
abandoned the position and
resigned from City employment.
Instruction &
3 days
suspension
Instruction &
5 days
suspension
or dismissal
Dismissal
21
Falsification of personnel or City
records including but not limited
to: employment applications,
accident records, purchase
orders, time sheets, or any other
report, record or application.
Instruction &
3 days
suspension
Instruction &
5 days
suspension
or dismissal
Dismissal
22
Theft or removal from City
locations without proper authority
any City property or property of
any employee.
Instruction &
5 days
suspension
or dismissal
Dismissal
23
Carelessness which affects the
safety of personnel, equipment,
tools, or property or causes
materials, parts, or equipment to
be damaged or scrapped.
Written
Instruction
and
Cautioning
Instruction &
5 days
suspension
or dismissal
Dismissal
24
Wanton or willful neglect in their
performance of assigned duties.
Instruction &
3 days
suspension
Dismissal
25
Wanton or willful violation of
statutory authority, rules,
regulations or policies.
26
Continual and willful failure to
pay just debts or continual and
willful failure to make provision
for the payment of just debts.
Instruction &
3 days
suspension
or dismissal
Written
Instruction
and
Cautioning
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Instruction &
3 days
suspension
96
FOURTH
OFFENSE
Dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
FIRST
OFFENSE
Written
Instruction
and
Cautioning
SECOND
OFFENSE
Instruction &
3 days
suspension
or dismissal
THIRD
OFFENSE
Instruction &
5 days
suspension
or dismissal
FOURTH
OFFENSE
Dismissal
Written
Instruction
and
Cautioning
Written
Instruction
and
Cautioning
Instruction &
3 days
suspension
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Written
Instruction
and
Cautioning
Written
Instruction
and
Cautioning
Instruction &
3 days
suspension
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Written
Instruction
and
Cautioning
Written
Instruction
and
Cautioning
Instruction &
3 days
suspension
Instruction &
5 days
suspension
or dismissal
Instruction &
5 days
suspension
or dismissal
Dismissal
Making or publishing of false,
vicious, or malicious statements
concerning any employee,
supervisor, the City or its
operations.
Written
Instruction
and
Cautioning
Instruction &
5 days
suspension
or dismissal
Dismissal
Posting or removing any material
on bulletin boards or City
property at any time unless
authorized.
Written
Instruction
and
Cautioning
Instruction &
5 days
suspension
or dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
27
Failure to work overtime, special
hours or special shifts after being
scheduled according to overtime
and stand-by duty policies or
failure to respond to call during
adverse weather conditions or
emergencies.
28
Taking more than specified time
for meals or rest periods.
29
Where the operations are
continuous, an employee shall
not leave his/her post at the end
of his/her scheduled shift until
he/she is relieved by his/her
supervisor or his/her relieving
employee on the incoming shift.
30
Violating a safety rule or safety
practice.
31
Failure to report an accident or
personal injury in which the
employee was involved while on
the job.
32
Creating or contributing to unsafe
and unsanitary conditions or poor
housekeeping.
33
Failure to keep the department
and/or Human Resources
notified of proper address or
telephone number (if any).
34
35
97
Instruction &
3 days
suspension
Instruction &
3 days
suspension
Instruction &
3 days
suspension
Dismissal
Dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
FIRST
OFFENSE
Written
Instruction
and
Cautioning
Written
Instruction
and
Cautioning
Instruction &
5 days
suspension
or dismissal
SECOND
OFFENSE
Instruction &
5 days
suspension
or dismissal
Instruction &
3 days
suspension
36
Refusal to give testimony in
accident investigations.
37
Habitual failure to punch your
own time card (Guide: three (3)
times in a thirty (30) day period.
38
Knowingly punching the time
card of another employee; having
one's time card punched by
another employee or
unauthorized altering of a time
card.
39
Making false claims or
misrepresentations in an attempt
to obtain sickness or accident
benefits, workers' compensation
benefits.
Instruction &
5 days
suspension
or dismissal
Dismissal
40
Unauthorized possession of
firearms, explosives, or weapons
on City property.
Dismissal
41
Failure to return from an
authorized leave of absence. If
the absence is for three (3)
consecutive workdays, consider
the employee to have
abandoned the position and
resigned from the City.
Instruction &
5 days
suspension
or dismissal
Dismissal
42
Knowingly harboring a
communicable disease.
Dismissal
43
Concerted curtailment or
restriction of production or
interference with work in or about
the City's work stations,
including, but not limited to,
instigating, leading, or
participating in any walkout,
strike, sit-down, stand-in, slowdown, refusal to return to work at
the scheduled time for the
scheduled shift.
Dismissal
98
Dismissal
THIRD
OFFENSE
Dismissal
FOURTH
OFFENSE
Instruction &
5 days
suspension
or dismissal
Dismissal
Rule
Number
Offenses & Deficiencies
On/Off Job
FIRST
OFFENSE
SECOND
OFFENSE
Dismissal
44A
Pleading guilty or nolo
contendere to, or being found
guilty by a jury or court of a
misdemeanor involving physical
violence, theft, driving under the
influence of alcohol or drugs or
possession or sale of drugs,
regardless of whether or not
adjudication is withheld and
probation imposed.
Written
instruction
& 5 days
suspension
or dismissal
44B
Pleading guilty or nolo
contendere, or being found guilty
by a jury or court of a felony,
regardless of whether or not
adjudication is withheld and
probation imposed.
Written
instruction
& 10 days
suspension
or dismissal
45
Use of bribery or political
pressure to secure appointment
or advantages.
Dismissal
46
Continual abuse of Personnel
Policies and safety rules.
Dismissal
47
No employee shall request, use,
or permit the use of, whether
directly or indirectly, any publicly
owned, public-supported
property, vehicle, equipment, or
labor service, or supplies (new,
surplus, scrap or obsolete) for
the personal convenience or the
private advantage of said
employee or any other person.
Written
instruction
& 5 days
suspension
or dismissal
Dismissal
48
Engaging in any act(s) of sexual
harassment.
Suspension
or dismissal
49
Violation of the City's Code of
Ethics.
Instruction
& 5 days
suspension
or dismissal
Instruction
& 3 days
suspension
or dismissal
99
Dismissal
Suspension
or dismissal
THIRD
OFFENSE
FOURTH
OFFENSE
Rule
Number
Offenses & Deficiencies
On/Off Job
FIRST
OFFENSE
50
Violation of Drug Free Workplace
Program and/or Addenda thereto
by any covered employee. This
rule/penalty is in addition to any
other action required by the
Program or Addenda and
supersedes any other Rules or
Conduct applicable to the same
conduct.
Written
instruction
& 5 days
suspension
or dismissal
100
SECOND
OFFENSE
Dismissal
THIRD
OFFENSE
FOURTH
OFFENSE
Appendix B
FAREBOX KEY DESCRIPTIONS
Listed below you will find the different types of fare cards and passes, and the key to
use on the farebox:
Description
Key #
Senior Citizen/Disabled Fare/Student Fare/Half Fare
1
Gator Aider/Special Services/Special Assignments
2
All Day Pass when shown
3
All Day Pass when bought
4
Student Semester Pass/Student Monthly Pass
5
Senior Citizen/Disabled Half Fare Monthly Pass
6
Gator One Card (UF Student)
7
UF Faculty/Staff
8
City/County Employee
9
Children (shorter than the farebox) Courtesy Pass
*
ADA and ADA Escort (with ADA card)
?
Adult
None
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Appendix C
RTS TEN CODES
10-1_Receive poorly
10-2_Receive well
10-3_Stop Transmitting/Standby…others are present
10-4_Yes/Acknowledge/ Message Received
10-5_Meet at (location)
10-6_Busy/Stand-by
10-7_Out of service (location)
10-8_In-service
10-9_Repeat transmission
10-10_Request time check
10-11_Request radio check
10-12_Need Courtesy Cards
10-13_Notify (name/unit) of message
10-14_Call control center
10-15_Return to yard
10-16_Switch to frequency #.
10-17_Stay at same location
10-18_Respond as soon as possible
10-19_Return To Base
10-20_Location
10-21_Call unit #…by land-line
10-22_Disregard/ No
10-23_Stand By
10-24_Trouble/ Send Help
10-25_In Contact With/ Yard / GPD/ UPD / ETC…
10-26_Pre-departure check
10-27_Driver license check
10-28_Registration check
10-29_Seat belt check
10-30_Level 0 accident – No damage/No injury
10-31_Level 1 accident – Minor/Non-vehicular
10-32_Level 2 accident – Minor damage/With injury
10-33_Level 3 accident – Minor damage/With injury
10-34_Level 4 accident – Substantial damage/Bodily injury
10-35_Level 5 accident – fuel, oil, or antifreeze spill
10-36_Level 6 accident – Blood borne pathogen exposure
10-37_Level 7 accident – Catastrophic
10-38_Avoid (area)
10-39_Message delivered
10-40_Incident involving fare/transfer (location)
10-41_Incident involving drunk/disorderly person (location)
10-42_Incident involving objects thrown at the bus (location)
102
10-43_Incident involving passenger threat (location)
10-44_Need supervisor at (location)
10-45_Need police officer at (location)
10-46_Need unit # at (location)
10-47_News people on scene
10-48_Armed person on-board police meeting you @
10-49_Writing reports
10-50_Request road call for slack brakes (location)
10-51_Continue On Route
10-52_Estimate Time of Arrival (ETA)
10-53_Return to Base
10-54_Request road call for hot doors or wipers (location)
10-55_Request road call for flat tire (location)
10-56_Request road call for engine shutdown (location)
10-57_Request road call for dead battery (location)
10-58_Request road call for transmission problem (location)
10-59_Request road call for air/leak (location)
10-60_Need a relief driver (location & reason)
10-61_Have no relief driver (location)
10-62_Request Road Call for A/C or Heat (location)
10-63_Request road call for steering problem (location)
10-64_Request road call for hot engine (location)
10-65_Make another trip
10-66_Need time paddle (comm lot/ P-N-R / etc..)
10-67_Are you clear for message?
10-68_What is your run #…?
10-70_Out of fuel
10-72_Bicycle transport (from /to)
10-73_Wheelchair transport (from / to)
10-74 Visually impaired passenger
10-97_Arrive at scene (special service, etc..)
10-98_Completed assignment (daily run, etc)
10-200_EMERGENCY - NEED POLICE & SUPERVISOR (LOCATION)
10-300_EMERGENCY - EVACUATING BUS AT (LOCATION) "POSSIBLE BOMB"
10-301_EMERGENCY - EVACUATING BUILDING (LOCATION) "POSSIBLE BOMB"
103