Article Experiences of hypoglycaemia unawareness amongst people with Type 1 diabetes: A qualitative investigation Chronic Illness 2014, Vol. 10(3) 180–191 ! The Author(s) 2013 Reprints and permissions: sagepub.co.uk/journalsPermissions.nav DOI: 10.1177/1742395313513911 chi.sagepub.com D Rankin,1 J Elliott,2 S Heller,2 S Amiel,3 H Rogers,3 N DeZoysa3 and J Lawton1 Abstract Objectives: To explore the experiences of people who have hypoglycaemia unawareness and its impact on their everyday lives. Methods: In-depth interviews with 38 people with Type 1 diabetes who have hypoglycaemia unawareness. Data analysis used an inductive, thematic approach. Results: Participants reported imposed and self-imposed changes to their lives following onset of hypoglycaemia unawareness including: leaving employment, curtailing pastimes and spending more time at home or being supervised by others. However, some reported getting on with life by downplaying the significance and impact of their condition, which could put their health and safety at risk. Many relied on frequent self-monitoring of blood glucose and/or prompting from others to detect hypoglycaemia. Some expressed concerns about becoming a burden on family and/or responding in irrational and aggressive ways to others’ suggestions to test for and treat hypoglycaemia. Participants reported responding best to composed and directive prompts from family. Health professionals mainly advised on clinical aspects, and did not enquire about the emotional and psychosocial impact of hypoglycaemia unawareness. Discussion: Hypoglycaemia unawareness can have a profound impact on people’s confidence, careers and personal relationships. Healthcare professionals should pay more attention during consultations to the emotional and social aspects of living with hypoglycaemia unawareness. Keywords Type 1 diabetes, hypoglycaemia, hypoglycaemia unawareness, patient experiences, qualitative research 3 Diabetes Research Offices, Weston Education Centre, King’s College London, London, UK 1 Centre for Population Health Sciences, University of Edinburgh, Edinburgh, UK 2 Academic Unit of Diabetes, Endocrinology and Metabolism, University of Sheffield, Sheffield, UK Corresponding author: D Rankin, Centre for Population Health Sciences, Medical School, University of Edinburgh, Edinburgh EH8 9AG, UK. Email: [email protected] Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 Rankin et al. 181 Received 19 August 2013; accepted 1 November 2013 Introduction Type 1 diabetes is a common chronic disease which often arises in childhood or adolescence. While the exact causes are unknown, the condition results from the destruction of insulin-producing pancreatic beta cells which regulate an individual’s blood glucose levels. Hence people with Type 1 diabetes need to adjust and control their blood glucose levels themselves by taking insulin, and they normally titrate doses according to their blood glucose levels (determined by self-monitoring of blood glucose, food intake and physical activity).1 Hypoglycaemia is the most common side effect of insulin treatment2 and occurs when blood glucose levels drop below 3.6– 3.8 mmol/L. Clinically, hypoglycaemia is defined by whether people are able to selfadminister treatment; hence, episodes which can be self-treated are termed ‘mild’ whereas ‘severe’ hypoglycaemia requires external assistance.3,4 Hypoglycaemia is normally accompanied by autonomic symptoms (e.g. sweating, palpitations, hunger) and neuroglycopenic features (e.g. confusion, altered emotion, loss of temper).5 An individual’s awareness of these premonitory signs and symptoms is critical to avoiding progression to severe hypoglycaemia.6 However, people with Type 1 diabetes commonly develop difficulties detecting these symptoms over time – a condition termed hypoglycaemia unawareness.7 Awareness of hypoglycaemia is often variable but a degree of unawareness affects approximately 25% of people with Type 1 diabetes and this proportion rises to almost 50% amongst those diagnosed over 20 years.8,9 Loss of awareness carries a threeto six-fold increase in risk of severe hypoglycaemia8,10 and severe episodes can result in loss of consciousness, seizure and coma.11 Hypoglycaemia unawareness is now recognised as being a major clinical problem and several studies have been undertaken to explore the mechanisms underlying its development7,12,13 while others have shown that symptom awareness can be restored in research settings through strict avoidance of hypoglycaemia and with intensive clinical support 14–16 Despite its significant clinical impact, only one study has focused on people who have impaired awareness of hypoglycaemia; specifically, on their perceptions of their condition.17 This study employed qualitative methods to explore psychological factors that might inhibit individuals’ efforts to avoid hypoglycaemia and used the findings to inform development of an assessment tool for clinical practice to identify unhelpful health beliefs about hypoglycaemia unawareness.17 As limited qualitative research has been undertaken with people with impaired awareness of hypoglycaemia to date, we conducted an interview study to understand and explore: people’s experiences of having hypoglycaemia unawareness and its impact on their everyday lives; their attempts to address living with the condition; and, their experiences of, and views about, accessing and implementing advice from health professionals. Our objectives were to develop a better understanding of people’s lived experiences of hypoglycaemia unawareness and inform recommendations for how people with the condition could be better supported to live with and manage the impact of their unawareness of hypoglycaemia on their everyday lives. Methods A qualitative design was used, comprising in-depth interviews with people who had hypoglycaemia unawareness. This exploratory design enabled participants’ own understandings and experiences to be Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 182 Chronic Illness 10(3) explored in-depth and afforded the flexibility needed for them to raise issues they perceived as salient, including those not anticipated at the study’s outset.18 Sample and recruitment Thirty-eight people with Type 1 diabetes were recruited from two UK diabetes centres as part of a broader study concerned with hypoglycaemia unawareness.19 Participants were identified from clinical records using eligibility criteria, including: Gold Score > 4 (this is a visual analogue scale with ‘1’ being always aware of hypoglycaemia and ‘7’ being never aware. A score > 4 indicates impaired awareness of hypoglycaemia);20 problematic hypoglycaemia unawareness, defined as having three or more episodes of blood glucose levels <3 mmol/L, without detecting symptoms, in 2 weeks of blood glucose results; and, at least one episode of severe hypoglycaemia, defined as requiring third party assistance in the last 2 years.3,4 Clinical staff recruited participants and the contact details of those who opted-in were passed to the qualitative research team. Purposive sampling was used to ensure diversity of age, gender and occupation in the final sample (see Table 1). Recruitment and interviews were staggered to permit concurrent data collection and analysis, in line with the principles of Grounded Theory research.21 Data collection was stopped when data saturation occurred; that is, when no new findings or themes were identified in any new data collected. Data collection Semi-structured interviews were conducted between May and July 2012 which were informed by a topic guide developed in light of literature reviews, original research questions, and revised in response to on-going data analysis (see below). Participants were asked to describe their experiences of, and views about, having hypoglycaemia unawareness; whether, and how, the condition had affected their own lives and those of others; their strategies for preventing and managing hypoglycaemia; advice/support received from health professionals; and, (any) unmet needs for information and support. To help contextualise and interpret their responses, participants were also asked about their history of diabetes, their everyday lives (home and work); and, other personal factors affecting their diabetes management. Interviews averaged 60 min, were digitally recorded (with consent) and transcribed in full for in-depth analysis. Table 1. Demographic characteristics of 38 patients (values expressed as mean SD or percentage). Age (years) Gender Diabetes duration at recruitment (years) Occupation (no. and % at recruitment) - professional (health, education etc.) - semi-skilled - unskilled - student - unemployed - retired - long-term sick 50.6 10.6; range 26–73 22 (57.9%) female 30.3 11.3; range 6–50 8 9 5 1 4 7 4 Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 (21.1%) (23.7%) (13.2%) (2.6%) (10.5%) (18.4%) (10.5%) Rankin et al. 183 Data analysis The method of constant comparison21 was used to develop a framework of themes used to code and further analyse the data. DR and JL each performed their own independent analyses, reading each participant’s interview in full before cross-comparing all interviews to identify continuities and differences between accounts. The researchers attended regular meetings (during and after data collection) to compare interpretations, explore participants’ underlying reasoning, discuss deviant cases, resolve any differences in interpretation and reach agreement on recurrent themes and findings.21 The final coding frame, which reflected the topics explored with participants and emergent themes, was developed once all data had been independently and jointly reviewed and consensus reached on key issues and findings. NVivo, a qualitative software package (QSR International, Doncaster, Australia), was used to facilitate data coding/retrieval. Research ethics approval was granted by the National Research Ethics Service, King’s College Hospital Research Ethics Committee (08/H0808/53). Results All participants described becoming aware they had hypoglycaemia unawareness after experiencing difficulties detecting physiological warning signs which alerted them to the onset of hypoglycaemia. Below, we explore the impact hypoglycaemia unawareness had on participants’ lives, the adaptations they made to counter threats posed by the condition and their reliance on frequent monitoring of blood glucose readings, or on family members and other people, to detect onset of hypoglycaemia. We also illustrate participants’ reactions to, and preferences for, support provided by other people, and their views about health professionals’ advice to address hypoglycaemia unawareness. The impact of hypoglycaemia unawareness While some participants could not recall ever having had physiological signs which alerted them to the onset of hypoglycaemia, most described experiencing a gradual deterioration in their symptom awareness over time, and their ensuing emotional reactions to losing this awareness. Indeed, irrespective of the duration and intensity of their unawareness of hypoglycaemia, virtually all participants recalled traumatic events which had resulted from their being unable to detect their blood glucose levels going low. This included R19 (aged 57), who recounted an incident when she had not realised she was hypoglycaemic and had: run a bath and got into practically boiling water. I, I, I don’t remember any of this and, obviously, when I got in, apparently, I started screaming and my then husband came in and kind of rescued me . . . things like that are really, really scary. Likewise, R29 (aged 52) described an incident when she had been at home alone and which had resulted in her feeling ‘terribly paranoid’ when her husband now went away on business trips: I just knew I wasn’t right, came downstairs, sort of, actually I was sitting down, coming down because I knew I wasn’t right, you know, walked into the lounge and fell over . . . I thought I’d had a stroke. I couldn’t move one side at all, so I couldn’t move. It was a freezing cold day, the central heating was off, in December, do you know, and almost the next thing I was aware of was the police breaking down the door. Restricting and changing one’s life As a consequence of these unforeseen and sometimes very distressing episodes, most participants described restricting and Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 184 Chronic Illness 10(3) changing their lives to lessen the risks and impact of undetected hypoglycaemia. In extreme cases, this entailed leaving or not seeking paid employment. R30, for instance, who had lived with HU for more than 20 years, described having felt compelled to resign from her job as a caring assistant after an unforeseen episode of hypoglycaemia had posed risks to other people’s safety as well as her own, and had resulted in her losing confidence in her ability to look after others: I used to look after a disabled lady . . . and we went swimming, obviously she needed help getting in and out of the pool . . . and I went hypo in the swimming bath when, obviously I didn’t know, so it was me that needed helping instead of her. [. . .] that did take all my confidence away [and] I went to pieces after that. Other participants described giving up pastimes and hobbies if these involved physical activity, such as gardening or walking holidays, because being active increased their risk of hypoglycaemia. This included R28 (aged 43), who recently had had to give up competitive sport after finding she was unable to do intensity training ‘without falling over with a hypo . . .’ a situation which she described as ‘a big loss, a massive loss for me really.’ Others described limiting time spent away from home, especially if they had to go out unescorted, due to their fear of injuring themselves and/or their concerns that: ‘if I don’t have anybody around me who will know what to do if I’m ill [hypoglycaemic] and I could get treated as a drunk or whatever, ‘cause of the side effects . . . I don’t want to be out of control, I don’t, I feel embarrassed’ (R35, aged 40). Fear of injuring or embarrassing themselves also led some to making extensive plans prior to going on even short excursions from the home. This, as several participants pointed out, mitigated any possibility of spontaneity in their lives: I can’t do anything spur of the moment anymore. I have to think about, ‘how long am I going to be out?’ ‘Have I got enough glucose in my bag and will my blood sugar last me through?’ You know, you just can’t do anything at all without, you know considering it, I’ve got to plan before I go anywhere. (R15, aged 48) In some instances, restrictions and negative changes to careers and lifestyle were externally imposed, whether it be being ‘disabled from [a military occupation], because I was, as they called it, a danger to myself and others’ (R25), having a driving licence revoked, or, in R23’s case, after being told by his wife ‘I’m not competent enough to look after the baby’, an experience which, as a father to two small children, he described as ‘pretty devastating.’ R36 (aged 59), also highlighted his upset and distress, when following the onset of hypoglycaemia unawareness and frequent collapses in public, he noticed that: my kids were quite small, they’d go round to each other’s houses, and slowly but surely, other kids didn’t come to our house and I felt, you know, parents have got to be concerned about their children . . . most denied it but it was obvious that, you know, their kids weren’t coming to play with my kids. Getting on with life While most participants described imposing and experiencing restrictions in order to minimise the risks posed by their lack of symptom awareness, there were a few who had made conscious efforts not to allow their inability to detect symptoms of hypoglycaemia to disrupt or affect their lives and careers. Most typically, participants described using food prophylactically to Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 Rankin et al. 185 raise blood glucose levels and thereby avoid having a hypoglycaemic episode. This included R19, a healthcare worker, who reported taking evasive action at work so she could perform her job effectively and avoid embarrassing herself in front of colleagues, despite her concerns that elevating her blood glucose would increase her risk of long-term complications: if I need to do a big presentation or something like that . . . I might eat and just not take any insulin to allow for that and then, at the end of the presentation, you know, my sugars will be about 30 [mmol/L] but hey, you know, you kind of got through the presentation. R9 (aged 39) likewise described making stoical attempts to continue working, in her case by maintaining a stock of glucagon injections in the office, which she would self-administer if self-monitoring revealed that her blood glucose levels had dropped low. She also described the somewhat matter-of-fact way in which she informed her work colleagues of her actions and their consequences, such as when: I did my blood sugar and it was low, it wasn’t even registering [on my blood glucose meter], so I took my lucozade etc. and I just sat on the floor and told them [colleagues] that I was going to have a fit because I knew what was going to happen. So I just lay down and had one. In several extreme cases, participants described how they ‘got on with life’ (R24) by simply downplaying and sometimes even ignoring their condition and its potential consequences. A particularly pertinent example was provided by R36 (aged 59), who, in the first few years following onset of hypoglycaemia unawareness, described having had to take early retirement as he was having ‘so many hypos in the office’ and being ‘cossetted’ by his wife and children who ‘encouraged me not to do things.’ Following the break-up of his marriage, which he blamed on his inability to detect hypoglycaemia, and a diagnosis of depression, R36 described how he had ‘decided on this sort of policy, of you know, I’d take the hypos and start getting my life back together.’ For this man, this entailed ignoring his family’s advice and reinstating a former hobby: solo fell-walking, despite the risks this posed to his health: ‘I walk up hills, and I don’t want to have a hypo, but if I have one, I have one.’ Indeed this participant reported several instances where he had endangered his own life: ‘I’ve passed out while walking in the snow; in quite isolated areas . . . the worst, worst ones for me are where I, I come round but I have, I’m paralysed and I can’t move.’ In other examples, R26 (aged 52), who worked in a physically demanding, manual occupation which entailed ‘on call’ visits to different worksites, highlighted his determination not to let his condition ‘rule my life’, in this specific instance by remaining in paid employment. To do this, he had decided not to disclose his diagnosis to his employers and he also downplayed his condition to colleagues he met on site visits: ‘When I start the job, I say, I always say to them, ‘whatever happens to me, you don’t phone an ambulance.’ They’ve got enough to do without looking after me. ‘Just stick a can of coke in front of me, a bottle of pop, whatever, and leave me to it.’ R26 highlighted various incidents when, as a result of undertaking heavy physical labour, being unable to detect his blood glucose dropping, and being left unsupervised, he had had severe hypoglycaemic episodes at work, such as when ‘I collapsed on the stairs, woke up about an hour later’, and on another occasion ‘when I ended up in hospital’, after he had lain unconscious and undiscovered on a floor for several hours. Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 186 Chronic Illness 10(3) External indicators of hypoglycaemia Frequent blood glucose readings. Due to their inability to detect signs and symptoms, many participants described using and relying on the results of frequent selfmonitoring of blood glucose to alert them to the onset of hypoglycaemia: ‘I don’t know when I’m having a hypo so I tend to check my bloods six to eight times a day and this gives me an idea of what’s going on’ (R13, aged 56). However, while many considered self-monitoring of blood glucose an effective method of detecting hypoglycaemia, there were some who described forgetting to test entirely, or how they could: ‘become so engrossed in what I’m doing that I do have to stop sometimes and think, ‘‘Oh God, I better check myself to see how I am’’’ (R10, aged 44). This could lead to situations where, by the time participants realised they needed to test, low blood glucose meant they were too confused and disoriented to administer treatment: ‘I wouldn’t get a warning sign until it was virtually too late. I would probably be 1.8, 1.5, 1.2 [mmol/L], you know . . . and I would not be able to think straight and to actually treat it’ (R27, aged 63). In R27’s case, going ‘too low’ meant that his wife had had to administer glucagon injections. Some also speculated that their inability to remember to test might itself have resulted from the effects of their blood glucose levels dropping, as having low blood glucose levels could cause them to ‘forget everything around you’ (R26). Reliance on others. Many participants, especially those who struggled to make effective use of self-monitoring of blood glucose, also described relying, sometimes almost entirely, on partners, family members and sometimes colleagues to detect visible warning signs or changes in their behaviour to alert them to the onset of hypoglycaemia. Participants described how these significant others acted as ‘an extra pair of eyes’ (R1) to detect a range of signs: ‘I might be slurring my words or they just, or my eyes, they’ll notice my eyes’ (R2) and/or behaviours indicative of hypoglycaemia: ‘she’ll [partner] notice that I’ve gone a funny colour or that my processing speed slows dramatically’ (R28). Hence, participants often preferred to remain in others’ close proximity with several reporting feeling anxious and afraid when left unsupervised: ‘I don’t like to be on my own because you never know, there’s no pattern to it, you never know, do you?’ (R2, aged 56). However, others, while heavily reliant upon family/friends, expressed concern about becoming a burden: ‘I like them [sons] being here [to check on me] but I feel guilty that they have to be here and it’s not much fun for a couple of young lads’ (R8, aged 46). Furthermore, some, such as R30, who had had hypoglycaemia unawareness for over 15 years, described how receiving overly attentive support could sometimes lead to resentment: ‘if I’m upstairs too long . . . then he’s [husband] straight up after me, and I know that they do it ‘cause they care . . . but I feel belittled, humiliated, like I’m the, I’m the child’ (R30, aged 45). Reactions to people’s prompts to treat. While nearly all participants valued others’ roles in detecting signs of hypoglycaemia, many also reported responding in an ‘argumentative’ (R17), ‘aggressive’ (R34) or ‘feisty’ (R16) manner when family members prompted them to test and treat. This included R22 who refused to perform self-monitoring of blood glucose when encouraged to do so by his partner: ‘I’d always say ‘‘I’m absolutely fine, don’t tell me what to do’’’ and R9 who described how: ‘I can get a bit bolshie when I’m having a hypo . . . so I’m sat there with my arms crossed and my mouth shut and won’t take any food and I’ll be sat there going, ‘‘no, no’’’. In extreme cases, participants reported physically ‘fighting’ (R13) others off because, when their blood glucose Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 Rankin et al. 187 was low, they perceived their attempts to help as hostile: No matter how polite they are or whatever, it feels aggressive . . . your body’s in protection mode so . . . somebody approaching you has to be very very careful. . . . when I was younger, I could have easily hit somebody, no, no messing (R26). Problems recollecting hypoglycaemic events. Notably, while some participants could recollect their hostile and sometimes violent behaviour, there were others who could not recall what happened when they had hypoglycaemia: ‘that’s the problem, when I do get to that state my memory gets really impaired’ (R5, aged 26), some of whom were only made aware of their actions by others. This included R22, a man in his seventies, who reported routinely collapsing in his front garden and only regaining consciousness after being revived by neighbours or an ambulance crew: one neighbour said to me on one occasion, he said it took three of us to hold you down. [Interviewer: ‘Really?’] Yes and that disturbed me because, you know, I’m a big fellow, but I’m not a strong fellow, I’m not an athletic person, and three of them, two of them at least, were bulky people. Preferred negotiating styles. Some participants also highlighted ways in which they could be successfully encouraged to respond appropriately when other people detected signs of hypoglycaemia. R13, for example, expressed how she was more likely to comply with calm and directive forms of communication: ‘my son is the best one at it, he will sort of like talk to me quietly and say, ‘‘Mum, I think you need some lucozade’’, or ‘‘you need a biscuit or something’’. If I’m spoken to like that then I respond quite well, but my husband is a bit loud and aggressive . . . he hands me over what to do and that’s the worst thing to do’. Likewise, R29 highlighted her preference for the composed and directive approach used by her daughter because low blood glucose affected her ability to respond appropriately to her husband’s anxious, questioning stance: She’s just very quiet and calm. [. . .] So we might be shopping and I’ll say, ‘oh, I think I’m going hypo’ and she’ll say, ‘yeah, I think you are’ and I’ll say, ‘right, I’ll just go and pay for this’ and she’ll say, ‘no, we’re going to go and eat now’ [. . .] My other half . . . he will tend to start asking me questions . . . ‘what do you want, how much do you want, what shall I get?’ and, of course, you know, I’m not in a fit state to answer. Advice from health professionals When asked about their contact with health professionals, very few participants described raising concerns about their unawareness of hypoglycaemia during consultations. In some instances, this was because, as highlighted above, participants were keen to downplay the significance and impact of not being able to detect hypoglycaemia, in order to hold down employment and/or feel able to pursue valued recreational activities. An additional barrier to seeking help and advice arose from some participants’ perception that hypoglycaemia unawareness was an untreatable condition: ‘I’ve been told, once you’ve lost it [awareness of symptoms], you’ll never get it back’ (R19) and/or an inevitable and irreversible consequence of having had diabetes for a long time: ‘to me hypo awareness is part of long-term diabetes. It’s caused by the insulin which I cannot stop because I would die, so it’s just something I have to put up with’ (R13). When participants had been approached by health professionals to discuss their Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 188 Chronic Illness 10(3) unawareness of hypoglycaemia they described this input as being mostly focused on: ‘the medical side of it, not the actual living side of it’ (R26). Principally, participants reported being given advice on managing and/or restoring symptoms. Notably, no participants described having ever been invited or encouraged by healthcare professionals to discuss the emotional aspects of living with hypoglycaemia unawareness, the psycho-social aspects of dealing with life changes or how they could utilise family and friends’ support more effectively. Discussion This is one of the first qualitative studies to explore experiences of hypoglycaemia unawareness amongst people with Type 1 diabetes. As we have shown, participants experience an inability to detect hypoglycaemia not simply as a clinical problem but as one which can have a major impact on their confidence, careers and everyday lives. Specifically, we have seen how an impaired awareness of hypoglycaemia can affect people’s relationships with family, friends and work colleagues, due to their increased dependency on others to help detect and treat hypoglycaemia, and also because of their sometimes inappropriate, argumentative and aggressive behaviour during episodes of hypoglycaemia, behaviour which has also been documented by Ritholz and Jacobsen.22 To minimise the risks posed by their condition to themselves and also others, participants often made, or are sometimes forced to make, changes to their lives; including: stopping working, as Ogundipe et al have also observed;23 restricting physical activity; increasing their use of blood glucose self-monitoring; extensively planning time spent away from home; and minimising situations where they were left alone. Our data, alongside that reported by Böheme et al,24 also show that people may opt to raise blood glucose in order to minimise risk of hypoglycaemia, a practice which can increase their risk of long-term complications.25–27 While, in most cases, participants experienced hypoglycaemia unawareness as a form of ‘biographical disruption’,28 which impacted negatively on their careers, identities, lifestyle choices and relationships with others, there were some who attempted to achieve biographical maintenance or reconstruction by downplaying the ‘meaning’ and ‘consequences’ of their condition.29 While such strategies enabled participants to remain in employment and/or to pursue or reinstate activities which they saw as important to their self-esteem, downplaying or ignoring the potential impact of their inability to detect hypoglycaemia also meant they could expose themselves to situations where they compromised their health and safety, as well as, potentially, causing distress to others. Indeed, as participants’ accounts have also served to highlight, hypoglycaemia unawareness is a condition which may not only affect their own lives but also the lives of family members and other people in their social networks. Mirroring and reinforcing findings from this study, a companion study undertaken with family members of people with hypoglycaemia unawareness30 has shown that these people also undergo a form of biographical disruption following onset of the condition. Family members, for instance, reported having to restrict their own lifestyles, career choices and activities in order to be present to help detect and manage hypoglycaemia. Family members also highlighted the upset and distress which would result from attempting to help the person with hypoglycaemia unawareness administer hypoglycaemia treatments on occasions when they exhibited hostile, aggressive and sometimes very violent behaviour. In extreme cases, they reported being very fearful for their own safety.30 In addition, some concerns were Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 Rankin et al. 189 raised that, by virtue of patients not always being able to recall incidents when they were hypoglycaemic, they might be underreporting their hypoglycaemia in diabetes consultations and hence not receiving appropriate clinical and social support.30 Given the impact that unawareness of hypoglycaemia can have both on patients and their family members, it is clear that clinical effort should continue to be invested in developing and offering interventions which help patients restore their awareness of hypoglycaemia. It is encouraging, therefore, that several experimental studies have shown that hypoglycaemia unawareness can be reversed through strict avoidance of hypoglycaemia,14-16,31 albeit, extensive professional input may be required, and none of these studies have examined long-term outcomes. However, our findings, alongside those reported by Rogers et al.17 highlight unhelpful perceptions and beliefs which may inhibit people from soliciting health professional input and/or attending restoration interventions. Specifically, some patients’ wished to downplay the significance and impact of their condition and others held a potentially erroneous perception that their loss of awareness of symptoms of hypoglycaemia is an inevitable, and hence, irreversible aspect of having diabetes. Given that some participants struggled to recall events when hypoglycaemic, and unreliability of patients’ reports of hypoglycaemia observed in another study,32 health professionals need to be aware that patients may under-report hypoglycaemia when they attend consultations and not actively seek help and support. Hence proactive input and support may need to be offered in consultations. Participants’ accounts also highlight a need for more emphasis to be given to addressing the emotional and psychosocial issues encountered by those living with the condition. Specifically, patients may need input and support dealing with the major life changes which can result from being unaware of hypoglycaemia, such as giving up or leaving employment, and from the loss of confidence and distress which can result from some of the traumatic events, following loss of symptom awareness, which the people in our study described, and which have been documented elsewhere as causing patients upset and psychological distress.33 Furthermore, participants’ accounts offered useful insights into ways to promote better responses to others’ prompts to test or treat and hence potentially, better management of hypoglycaemia. Participants described both helpful and unhelpful encouragement from family and other people to perform self-monitoring of blood glucose and take recommended treatments, with most highlighting the benefits of calm and directive styles of approach. Healthcare professionals should consider the potential benefits of these approaches and recommend them to family members or suggest that people with hypoglycaemia unawareness encourage their use by family and friends. Our analysis highlights the benefits of, and need for, people with hypoglycaemia unawareness to be encouraged to perform frequent and regular self-monitoring of blood glucose if they are not doing so already. However, as our findings also illustrate, effective use of self-monitoring may be limited by cognitive impairment preventing testing when hypoglycaemia occurs. To address this problem, our findings lend support to others’ recommendations that some people who are unable to detect hypoglycaemia might benefit from using continuous glucose monitoring systems9 that sound audible alarms to alert users of low blood glucose and which may be helpful among those who are motivated to take action to address the condition17 or who are concerned about burdening family members. Downloaded from chi.sagepub.com at PENNSYLVANIA STATE UNIV on February 20, 2016 190 Chronic Illness 10(3) Strengths and limitations: Recommendations for future research A key strength of the study is the use of an exploratory design which has enabled us to learn erstwhile unknown aspects about the experiences and impact of an inability to detect symptoms of hypoglycaemia on people’s lives. However, a potential limitation is the study’s restriction to two diabetes centres in the UK with academic interest and clinical expertise in the assessment and management of hypoglycaemia. As this might limit the potential generalisability of the findings, subsequent qualitative studies could explore the accounts of people recruited from a range of diabetes centres, including those with less-established expertise in managing hypoglycaemia. Future quantitative work could also usefully determine the extent of the problems identified in this study; for instance, by measurement of stress, anxiety and depression in a larger sample of people with hypoglycaemia unawareness. Conclusions Hypoglycaemia unawareness can result in traumatic and life-changing effects for those who have the condition. Health professionals should give more emphasis to the emotional and psychosocial difficulties reported by people with the condition and emphasise the successful strategies employed by family members to help people identify symptoms and treat hypoglycaemia. Acknowledgements We are very grateful to the people who took part in this study and to Dr Celia Emery for study management support. We would also like to thank Carla Gianfrancesco, Sue Beveridge, Philippa Marks and Victoria Francis for their support. Conflict of interest The authors declare that they have no conflict of interest. Funding This article presents independent research funded by the National Institute for Health Research (NIHR) under its Programme Grants for Applied Research Scheme (RP-PG-0606-1184). The views expressed in this article are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health. This article refers to: ‘Improving management of type 1 diabetes in the UK: The DAFNE programme as a research test bed’ [Grant number: RP-PG-0606-1184]. References 1. Franc S, Dardari D, Boucherie B, et al. Real-life application and validation of flexible intensive insulin-therapy algorithms in type 1 diabetes patients. Diab Metab 2009; 35: 463–468. 2. Deary IJ, Hepburn DA, MacLeod KM, et al. Partitioning the symptoms of hypoglycaemia using multi-sample confirmatory factor analysis. Diabetologia 1993; 36: 771–777. 3. American Diabetes Association. Standards of medical care in diabetes - 2011. Diab Care 2011; 34(Suppl. 1): S11–S61. 4. European Medicines Agency. 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