Good Connect for iOS
Client User Guide
Product Version: 2.3
Last Update: 07-June-16
Good ConnectTM
Legal Notice
© Copyright 2016 BlackBerry Limited. All rights reserved. All use is subject to license terms posted at
http://us.blackberry.com/legal/legal.html. Good Work Product Guide
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Overview
Overview
This manual covers setup and use of the Good Connect app on your iOS device, introducing you to the features
in Good Connect so you can begin securely chatting right away.
What is Good Connect?
Good Connect is a secure, mobile, instant messaging application that is built on Good Dynamics™ (GD). It has
similar features to consumer instant messaging applications but, instead of connecting to consumer services like
AIM, GTalk, Yahoo Messenger, or MSN Messenger, Good Connect connects to enterprise messaging systems like
Microsoft Lync and IBM Sametime.
Installing the Good Connect App
First, you will need an access key to set up your app. There are a couple of different ways to acquire one from
your IT administrator:
1. Request an access key from the admin, or
2. Request the URL of a self-service account and issue a key to yourself.
Once you have requested a key, it is sent as part of a welcome email to your enterprise. Three parts comprise the
access key, each containing five (5) case-sensitive alphanumeric values.
When you have an IT-provisioned access key in hand, go to the Apple app store and download Good Connect. An
Easy Activation key may also be used when set up in your use policy by IT. An Easy Activation key, when
permitted, is supplied by another Good app, like Good Access or Good Work, as long as these applications are
already installed on your device. If such is the case, all you'll need is the login password for the activation app.
Otherwise, the first time you open Good Connect on your mobile device, you’ll need to set up the application
with your enterprise credentials and register your access key.
Again, depending on the controls established by your IT administrator, you will have the following options:
i. Setting up the app based on an emailed invitation from IT that contains a unique activation key
ii. Setting up the app using Easy Activation, based on the activation key of an already installed Good app on your
device
iii. Provisioning an access key from a self-service Good Control instance maintained by your IT department.
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Installing the Good Connect App
To set up the application and register your access key:
1. Enter your (a) login password for an available Easy Activation app or (b) Email Address and the Access Key
provided by IT via email.
2. Wait while the app is provisioned. If you made an error entering the email address or access key, you’ll see an
error message, as well as a retry option.
3. Enter a Good Connect application password and confirm it. If your device is equipped with Touch ID, you can
turn this option on to use in lieu of the password except on initial startup.
4. Read the End User License Agreement and, if you accept the terms, tap Accept.
5. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you
of this condition. Simply tap OK.
6. Tap the Good Launcher button in the lower-right of the screen to begin using Good Connect.
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Using the Good Launcher
With activation and setup complete, you’re now ready to get started using Good Connect.
Apple Watch Setup
Good Connect is supported on the Apple Watch. Use the instructions at https://support.apple.com/enus/HT204505 to make the application available to you on your Apple Watch, once it is installed on your iPhone.
On your iPhone, click My Watch in the bottom toolbar.
Turn on "Show App on Apple Watch" and "Show Glances."
Using the Good Launcher
The Launcher allows you to quickly switch between the Good application currently open and any other Good
Dynamics apps on your device, move between Mail, Calendar, Contacts, and Docs when Good Work is installed,
as well as the Good Appstore, where available. The Launcher also gives you access to Quick Create tools for email,
contacts, and calendar events, along with access to your configurable Good Work application settings.
Using the Good Launcher is easy:
a. To open the Launcher, tap it.
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Using Good Connect
b. To move the Launcher, touch it, then slide it to place it anywhere on the screen.
c. To open any of the apps listed, tap one.
d. To open the Quick Create menu—Email, Event, Contact, or Note (when Notepad is available)— tap
e. To open your application Settings, tap
f. To close the Launcher, tap
.
.
.
Using Good Connect
Next, we’ll briefly cover the major feature areas of Good Connect before detailing how to perform common
tasks.
Note: The screenshots presented as examples may appear slightly different in an IBM Sametime
implementation.
The Contacts Screen
Use this screen to manage your contacts. The current presence of a contact is indicated as follows:
l = Available
l = Busy
= Do Not Disturb
l = Be Right Back
l = Away
l = Offline
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Using Good Connect
You can chat, add, delete, block or view the history of your contacts. Contacts are further organized by:
l
Pinned Contacts – selected by you, and typically your most frequent contacts.
l
Online – Less frequent contacts you’ve added who are currently online.
l
Offline – Less frequent contacts you’ve added who currently offline.
The Conversations Screen
Use this screen to conduct and track your IM exchanges. In the Conversations window, you can also clear a
thread or view the contact’s info.
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Using Good Connect
The Profile Screen
Use this screen to manage your status and alerts. Here, you can record a personal message, change your status,
sign out, set your “inactive” interval, turn audio alerts off/on, set the text size of the display, and more.
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Using Good Connect
Adding Contacts
To add a contact:
1. Tap the Contacts icon
.
2. Next, tap the search field and enter the name of the contact you wish to add to your list.
3. Select the contact from the search results by tapping it.
On an iPad, once you select a contact, the Info panel offers options like Chat and Add Contact, as well as
other contact information.
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Using Good Connect
On an iPhone, when you select a contact from the search results, Good Connect takes you directly to a chat
window.
Tap View Contact to display the contact’s Info.
Tap Add to Contact List to add this contact.
You can also chat with, call, or email this contact depending on available software (installed) and the
capabilities of your device.
Managing Contacts
Once you build your list of contacts, you have the following options for each member:
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Using Good Connect
l
Chat
l
Delete
l
View History
l
Block
Note: Email and voice options change dynamically as you access your contacts through different devices.
If you opt to block a contact, your status changes to offline in their client as long as the blocking is in effect. Your
contact list changes to indicate blocked contacts with a
.
Contact Shortcuts
If you are using an iPhone, you have the option to swipe the name of a contact in the Contacts list to open the
toolbar shown here.
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Using Good Connect
Your tools include:
= Contact Info
= Chat History with this Contact
= Block Contact
= Delete Contact
Chatting
You can start a conversation with any online contact from the Contacts screen:
1. Tap the Contacts icon
.
2. Tap a contact from your list, one who is currently online.
3. Type your message and tap Send.
As your conversation progresses, the screen shows your comments anchored on the right and messages sent to
you anchored on the left. These exchanges scroll up as the chat continues, with the newest comment displaying
at the bottom. If your company allows editing, tap existing comments to copy and then paste into the text field
to use again.
After you begin a chat, you can track it in the Conversations screen—for example, when you have to switch to a
different app while chatting, thus interrupting the conversation. Then, when you’re ready, you can resume by
tapping the
icon and then browsing the list of existing chats for the contact with whom you were chatting.
The thread is listed, along with a time or date stamp as appropriate. The most recent conversation will always
appear on top.
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Using Good Connect
Multiple Simultaneous Chats
You can conduct more than one chat conversation and switch between them as needed. Tap any name in the
Conversations list to switch threads and see the latest message.
Viewing and Searching Your Chat History
You can view the record of your conversations by either selecting a contact from your list and then selecting the
View History option from the Info panel or by selecting a contact and then tapping
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Apple Watch
Note: A chat history is saved only if you are chatting with someone who is in your Contacts list.
You can also search your active chats. Just make sure you are in Chats and use the search field shown here.
Apple Watch
Good Connect supports the Apple Watch. To get started, refer to Apple Watch Setup.
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Apple Watch
On the Apple Watch, Good Connect functionality is available on three pages. Swipe left and right to navigate
between these pages.
Swipe up to use Apple Glance to check for missed messages. Swipe down to check for notifications.
Contacts page
Tap a contact to see details. Note that only contacts currently online, and their presence, are displayed.
Force-press on the Contacts page to change your presence.
Tap a contact to create a message. Quick replies and emojis are available. Your administrator may restrict your
use of emojis (in which case, they appear as empty boxes in the delivered message.
Chat page
The Chat page displays active chats, presence, time, and last message. Force-press an entry to send a quick
response.
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Working with Settings
Status page
Check presence info and change your status.
Working with Settings
You can adjust the settings for Good Connect as well as the settings on your mobile device to receive Good
Connect notifications. The list of states and their icons will appear somewhat different in an IBM Sametime
environment.
Changing Your Status on Good Connect
To open your profile and change the settings, tap
. The following options are included:
l
Personal Message – type a personal message that will be seen by your contacts.
l
Status – select the presence status you want others see:
l = Available
l = Busy
= Do Not Disturb
l = Be Right Back
l = Away
l = Offline
l
Sign In/Sign Out – when you sign out, others will see your status as offline. If Good Connect is still open, tap
Sign In reconnect.
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Working with Settings
To view and change your other Good Connect settings, open the Launcher and tap
to view/change
the following settings:
l
Inactive Status – sets the interval of time you can be inactive before Good Connect reflects the Away status
to others.
l
Alerts – use this option to turn off or turn on the tone which sounds when you receive a message. The tone
will only sound when you are actively using the app.
l
Launcher - allows you to increase/decrease the transparency and color intensity of the Launcher button. Use
the slider to change from lighter to darker.
l
About information and Send Diagnostic Logs to Good.
l
End User License Agreement (EULA).
Changing Notification Settings
If you open the Good Connect app and then switch to some other app, Good Connect is put in a background
(suspended) state. When operating in the background, Good Connect will send you an Apple Push Notification at
the top of the screen or in an alert, when a new message arrives.
If you keep the Good Connect app in the background long enough, it will log you out. The default duration is 24
hours, but this is configurable by your company. Ask your IT admin how long you can be inactive before getting
logged out.
For additional control over Good Connect notifications on your device:
1. Open your native Settings , then tap Notifications.
2. Tap the Good Connect option.
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Working with Settings
3. Change the settings as best suited to your needs.
The possible options are as follows:
1. Alert Style – determines where and how the notification pop-up is displayed on the screen. Select None (no
alerts), Banners, or Alerts.
2. Badge App Icon - controls whether or not the Good Connect app icon includes a count of the number of
unread messages.
3. Sounds – enables/disables audio notification. This sounds setting for Good Connect does not override the
sound setting for the device. In other words, if the option for sound is turned off on the device, turning the
option for sounds on in Good Connect will not result in an audio alert when you receive new messages.
4. Show in Notification Center – sets whether or not Good Connect message alerts are shown in the device
Notification Center.
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Transitioning Conversations Across Devices
5. Include – set the max number of waiting chat invitations to display.
6. View in Lock Screen – Shows Good Connect message alerts on the lock screen and in the Notification Center
when it is accessed from the lock screen:
Transitioning Conversations Across Devices
The information presented here only applies if you are using Good Connect in a supported Microsoft OCS or
Microsoft Lync environment. In an IBM Sametime environment you can only sign in to one device at a time. Signing in to any device will automatically log you off of other devices.
You can follow an ongoing chat across multiple devices with Good Connect. For example, you can start a chat
from your desktop and then continue on a mobile device as you leave your home or office. There is a possibility
that, while doing so, some messages may go to the inactive device during the transition from one device to
another.
When you are signed into multiple devices, Good Connect sends you an alert:
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Frequently Asked Questions
You can maintain control over where current chats or conversations are directed, as well as control where future
chats are directed, by following these best practices. While not required, they can reduce the risk of conversations
going to an unintended device.
Scenario 1 – transitioning from a desktop client to a mobile device.
a. Close the conversation window on the desktop client. As an added measure, activate the screen saver or lock
the machine to identify the client as inactive.
b. Sign on to the mobile client to register its presence.
Scenario 2 – transitioning from a mobile device to a desktop client. Be sure to perform at least one of the
following procedures on the mobile device:
a. Return to the home screen of the device so Good Connect is in the background.
b. Open a different app on the device.
c. Turn off the display to put the device in sleep mode.
Scenario 3 – transitioning from one mobile device to another, such as from a phone to a tablet.
a. Follow the recommended procedures from Scenario 2 for the device you no longer want to use.
b. Sign in on the new device.
Note: When you want a conversation to follow you from your mobile device on OCS, make sure to sign into
your desktop IM client and sign out from the mobile device.
Frequently Asked Questions
Listed here are the answers to commonly asked questions.
Q: What type of integration exists between Good For Enterprise (GFE) and Good Connect?
A: Good Connect is a stand-alone product offering IM and Presence. During an IM conversation, you can view the
contact information of the person you are messaging. The contact info panel of Good Connect shows the
contact’s email address along with other available information from Active Directory. Tapping the email address
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Frequently Asked Questions
brings up GFE, composes a new email, and pre-populates the To field in the email. This feature requires GFE
v2.0.0 or higher to be installed on the device. Q: How do I know if I have a new IM when Good Connect is in the background of my iOS devices?
A: You are notified, as shown in Changing Notification Settings , when a new message arrives and Good Connect
is in the background.
Q: Does Good Connect sign out when the app switches to the background? How does the mobile session
work?
A: No, Good Connect does not automatically sign you out when the app goes into the background. Good
Connect is configured, by default, to keep you logged in for 24 hours (though your IT admin can change this
setting). This 24-hour session renews itself every time you launch the app and enter your password. You can also
set the Away preferences to change your status after a user-defined time interval.
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