Oldham Metropolitan Borough
Council
2011-12 Actuals and
2012-13 Estimates
Comparison group:
(a)
(h)
(x)
(u)
(t)
(e)
(f)
(w)
(n)
(k)
(r)
(s)
(g)
(z)
(m)
Rochdale
Bolton
Tameside
Stockton-on-Tees
Blackburn with Darwen
Walsall
Rotherham
Halton
Medway
Wigan
Coventry
St Helens
Telford & Wrekin
Sandwell
Bury
Libraries_Profile
Page 1
12/12/2012
FOREWORD
I am pleased to be able to present the second
edition of the CIPFAstats Comparative Profile for
Public Library Services.
These profiles provide a comprehensive analysis of
public libraries data covering all the major topics
collected in the CIPFAstats Public Libraries
collection.
This means that there should be something for
everyone interested in the running of public library
services.
The analysis is simple and non-judgemental. You will not find any
quartiles, traffic lights or subjective commentary. Instead the report seeks
to visualise the data and to enable readers to draw their own conclusions.
The "Executive Report" acts as a high level summary, but is also designed
as an introduction to the whole report. Most readers will find reading
through these pages helpful as an introduction to the style and logic of the
more detailed pages.
It is pleasing that DCMS have seen fit to commission these profiles for all
English library authorities enabling local authorities and the public access
to these reports without charge. This will aid everyone interested in public
library services to ask informed questions and come up with informed
proposals for how the services should be delivered in the future.
We hope you find this report interesting and helpful. If you have any
comments, suggestions or queries then CIPFA would be delighted to hear
from you (please see appendix 5 for contact details).
Kind regards,
Ian Watson
Lancashire County Council
Chair of the CIPFA Public Library Statistics Working Party
Libraries_Profile
Page 2
12/12/2012
INTRODUCTION
The aim of the profile is to provide management information for decision makers involved in
providing the libraries service. Due to the wide range of topics covered, the report will have a
broad appeal and should be of interest to members, librarians and officers.
This profile compares your authority's library service figures from the 2012 CIPFAstats
collection with the group of authorities specified on the title page.
This is the second year of the profile, CIPFA would greatly appreciate your feedback and
suggestions on how we can make the profiles more interesting and useful.
INDEX
Executive Summary
Page 4
Section A - Libraries & Library Users
Page 7
Section B - Resourcing
Page 14
Section C - Workload
Page 23
Section D - Stock
Page 29
Section E - Performance
Page 39
Appendices
Page 44
Approach to missing data
• 96% of UK Library Authorities (97% in England) provided data for the 2012 CIPFAstats Public Library Statistics.
Authorities who did not provide data are excluded from these comparisions completely.
• In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such
cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures.
• In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was
important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data
used in a comparision.
• Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a
new report for them using new data supplied by that authority.
• If you have any queries about our approach please do not hesitate to contact us:
Libraries_Profile
Page 3
[email protected]
12/12/2012
EXECUTIVE SUMMARY
Comparing Oldham with 15 Other Library Authorities
This summary provides an overview of the key indicators from the main report along with a few points of current interest,
showing how your authority's library service compares against other authorities.
Unless specified otherwise all data relates to 2011-12 Actuals.
A: Libraries and Library Users
Number of Libraries (31/03/12)
30
25
20
15
10
• The chart on the left compares the number of
libraries your authority has with the other
authorities in the comparison. Oldham has 12
libraries (the bar highlighted in black) compared
to an average of 14 libraries (as shown by the
horizontal line). Each pale bar represents one of
the authorities in the comparator group.
• Oldham has close to the average number of
libraries within the group giving an indication of
the scale of the library service.
5
0
z
n
a
r
f
m
e
k
x
u
s
d
h
g
w
t
For more information about this type of chart
please see appendix 1.
Population (000's)
350
• Population is an important figure in this report as
we use it as a denominator to adjust for the size
of the authority (see next chart).
300
250
200
• Oldham is the 8th largest of the 16 authorities
compared here (in terms of population).
150
100
50
0
k
r
z
h
e
n
f
d
x
a
u
m
s
g
t
w
Number of Active Borrowers per 1,000
population
250
200
150
• The number of active borrowers per 1,000
population is a key indication of how well the
library service engages with the public.
• Oldham is in a higher quartile suggesting that the
library service engages well with the population
when compared to the other authorities.
100
50
Please see appendix 1 for further details on
quartiles.
0
s
u
n
Libraries_Profile
r
d
m
t
x
a
e
f
w
z
k
h
g
Page 4
12/12/2012
B: Resourcing
Total Revenue Expenditure per 1,000
population
£25,000
• Total revenue expenditure per 1,000 population is
a key cost indicator. Figures in the graph
opposite are 2011-12 actuals.
£20,000
£15,000
• Oldham comes out as being at the higher end of
the comparison, which suggests that it should
compare its costs to other authorities to see if
there are any ways it could learn from their
approaches.
£10,000
£5,000
£0
d
s
e
a
z
h
m
w
t
u
r
n
x
k
f
g
Total Revenue Expenditure per 1,000 population: Time Series
£35,000
£30,000
£25,000
£20,000
£15,000
£10,000
£5,000
£0
2008-09
2009-10
2010-11
2011-12
Oldham
2012-13
Average
• The line chart plots the total revenue expenditure per 1,000 population over the last four years and shows the
estimated figure for 2012-13. The population figure used for all years is the mid-year 2011 figure, so the changes in
value relate to changes in expenditure only.
• For most authorities a drop can be seen in the 2012-13 estimates.
Volunteer hours as a % of volunteer hours
plus employee hours
10.0%
8.0%
6.0%
• One well publicised approach that
authorities are taking is using volunteers.
library
• Oldham had 0.0% of 'worked hours' provided by
volunteers in 2011-12 compared to an average of
2%.
4.0%
2.0%
0.0%
g
a
Libraries_Profile
m
n
w
z
t
h
s
k
r
u
x
f
e
d
Page 5
12/12/2012
C: Workload
Physical Visits for Library Purposes per 1,000
population
7,000
6,000
5,000
• The number of visits per 1,000 population is a
strong indicator of workload faced by the
authority.
• It is also another measure of engagement and
offers a more complete picture as it will include
other reasons for visiting the library as well as
borrowing.
4,000
3,000
2,000
1,000
0
d
m
s
r
z
u
x
h
e
w
n
a
f
k
t
g
Total Book Issues per 1,000 population
7,000
• This chart compares another core library activity,
providing an indicator for both workload and the
demand placed on the library book stock.
6,000
5,000
4,000
3,000
2,000
1,000
0
s
u
m
a
n
x
e
r
w
z
d
k
f
t
h
g
D: Stock
Total Book Stock per 1,000 population
2,000
• This chart compares the overall book stock level
of the library service.
1,800
1,600
1,400
1,200
1,000
800
600
400
200
0
s
x
m
u
a
t
d
e
z
n
w
r
g
h
k
f
E: Performance
Percentage supplied within 7 days
80%
• Oldham successfully supplied 68% of book
requests within 7 days of request. This compares
very favourably with the other authorities
compared.
70%
60%
50%
40%
30%
20%
10%
0%
k
h
x
Libraries_Profile
d
f
m
u
r
t
s
g
n
e
z
w
a
Page 6
12/12/2012
SECTION A: LIBRARIES AND LIBRARY USERS
• This section compares the information on numbers of libraries,
opening hours, library users, visits and electronic access.
Total Service Points per 100,000 population
10
9
8
7
6
5
4
3
2
1
0
m
a
z
s
n
f
u
x
e
g
r
d
k
w
h
t
(See page 8 for details)
Section Contents
Page 8
A1: Service Points
Number of service points
Busiest service points
Page 9
A2: Population Density
Comparisons for static & mobile libraries
% authorities without mobile libraries
Page 10
A3: Opening Hours
Distribution of opening hours
Opening hours at busiest service points
Page 11
A4: Library Users
Number of active borrows
Number of housebound readers
Number of visits
Electronic counters
Visits to website
Page 13
A5: Electronic Workstations
Number of terminals
Number of hours available & recorded
Public wi-fi access
Libraries_Profile
Page 7
12/12/2012
A1: Service Points
at 31 March 2012
Number
/ 100k pop
Average
0
0.0
0.3
Static Service Points
12
5.3
6.0
Total Service Points
12
5.3
6.3
Mobile Libraries
Authority
Average
225,200
228,938
Population
Total Service Points
30
25
20
15
10
5
0
z
n
a
r
f
m
e
k
x
u
s
d
h
g
w
t
Total Service Points per 100,000 population
10
9
8
7
6
5
4
3
2
1
0
m
a
z
s
n
f
u
x
e
g
r
d
k
w
h
t
Source: CIPFA Public Library Statistics 2012 - Cells 1 to 7, ONS Population Estimates Mid 2011
Busiest Service Points
2011-12 Actuals
Busiest Service Point (Issues):
Oldham
Authority
Average
292,467
219,249
Issues per annum
Issues per annum
350,000
Oldham
Busiest Service Point (Visits):
Authority
Average
557,749
321,335
Visits per annum
Visits per annum
600,000
300,000
500,000
250,000
400,000
200,000
300,000
150,000
200,000
100,000
100,000
50,000
0
0
r
t
d
h
k
m
a
f
w
e
s
x
n
u
Source: CIPFA Public Library Statistics 2012 - Cells 13 & 14
Libraries_Profile
g
z
d
r
h
e
t
f
s
m
u
x
k
a
z
w
n
g
Source: CIPFA Public Library Statistics 2012 - Cells 15 & 16
Page 8
12/12/2012
A2: Population Density
2011-12 Actuals
Population Density and Number of Service Points
• In urban areas of high population density a small number of service points will be able to provide service to a large
population. In rural areas more service points will be required to enable the population to have easy access.
• The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density
increases (on the horizontal axis), the number of libraries per 100,000 population tends to be lower.
• As these charts are strongly effected by outliers, values for population density are capped at 120 and service points per
100,000 population capped at 18.0 and 3.0 for static service points and mobile libraries respectively.
Authority
15.8
Population Density
Median
15.9
Static Service Points
10.0
Comparator Group
Static Service Points per
100,000 population
9.0
Oldham
8.0
7.0
6.0
5.0
4.0
3.0
2.0
1.0
0.0
0
5
10
15
20
Population Density
25
30
Mobile Libraries
35
40
0.9
Comparator Group
0.8
Oldham
Mobile Libraries per
100,000 population
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0.0
0
5
10
15
20
25
30
35
40
Population Density
Mobile Libraries
Number
/ 100k pop
Average
0
0.0
0.3
Mobile Libraries
Mobile libraries per 100,000 population
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0.0
50.0%
50.0%
% Authorities with no mobile libraries
f
n
z
Libraries_Profile
g
u
a
e
r
x
w
t
s
m
k
h
d
Page 9
% Authorities with mobile libraries
12/12/2012
A3: Opening Hours
2011-12 Actuals
Service Points
/ 100,000 population
% in Each Band
Authority
Average
Authority
Average
Authority
Average
All Libraries < 10
0
0
0.0
0.1
0.0%
1.4%
Mobile Libraries >10
0
5
0.0
0.3
0.0%
5.3%
Static: 10-29
5
5
2.2
1.9
41.7%
30.8%
Static: 30-44
1
3
0.4
2.3
8.3%
36.0%
Static: 45-59
4
1
1.8
1.3
33.3%
23.3%
Static: >60
2
1
0.9
0.2
16.7%
3.3%
Hours Open
Total
12
Percentage of libraries in each opening hours band
45%
Oldham
40%
Comparator
Group
35%
30%
25%
20%
15%
10%
5%
0%
All Libraries < 10
Mobile Libraries >10
Static: 10-29
Static: 30-44
Static: 45-59
Static: >60
Weekly Opening Hours
Opening Hours - Busiest Service Points
Oldham
Busiest Service Point (Issues):
Opening Hours at the
Busiest Service (Issues)
80
Oldham
Busiest Service Point (Visits):
Opening Hours at the
Busiest Service (Visits)
80
70
70
60
60
50
50
40
40
30
30
20
20
10
10
0
0
z
m
d
r
h
Oldham
Libraries_Profile
x
k
71.0
w
f
s
e
Average:
a
t
g
u
n
52.0
z
m
d
r
u
h
Oldham
Page 10
x
k
w
71.0
f
s
e
a
Average:
t
g
n
53.6
12/12/2012
A4: Library Users
2011-12 Actuals
Active Borrowers
Number
/1,000 pop
Average
37,949
169
160
517
2.3
1.8
Housebound Readers
Number of Active Borrowers
250
Number of Housebound Readers
per 1,000 population
4
200
3
150
2
100
1
50
0
0
s
s
u
n
r
d
m
t
x
a
e
f
w
z
k
h
e
f
z
d
k
x
u
a
t
r
n m h w
g
g
Source: CIPFA Public Library Statistics 2012 - Cells 91, 92
Physical Visits for Library Purposes
Physical Visits for Library Purposes
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
d
m
s
r
z
u
x
h
e
w
Number
Physical Visits
n
f
k
per 1,000 pop
1,389,548
2007-08
a
6,331
t
g
Average
5,343
2008-09
1,425,021
6,486
5,189
2009-10
1,371,948
6,270
5,064
2010-11
1,400,522
6,372
4,959
2011-12
1,440,406
6,396
4,702
Physical Visits per 1,000 population
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
2007-08
2008-09
2009-10
Oldham
2010-11
2011-12
Average
Source: CIPFA Public Library Statistics 2012 - Cell 93 and equivalent for previous years
Libraries_Profile
Page 11
12/12/2012
A4: Library Users (continued)
2011-12 Actuals
Authority
92%
S.P. with Electronic Counters
Number
Average
75%
100%
60%
40%
20%
0%
h
z
t
s
k
r
e
d
n
a
u
x w
f
m g
m
Source: CIPFA Public Library Statistics 2012 - Cell 96
Website Visits
Number
per 1,000 pop
1,195
904
Visits to Website per 1,000 population
5,000
4,500
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
0
80%
Average
269,165
Visits to Website
Percentage of Service Points with
Electronic Counters
per 1,000 pop
t
w
d
n
s
x
e
g
a
r
u
h
z
k
f
Source: CIPFA Public Library Statistics 2012 - Cell 97
Average
2007-08
150,581
686
1,544
2008-09
217,367
989
1,598
2009-10
101,663
465
1,378
2010-11
231,943
1,055
991
2011-12
269,165
1,195
904
Website Visits per 1,000 population
1,800
1,600
1,400
1,200
1,000
800
600
400
200
0
2007-08
2008-09
2009-10
Oldham
2010-11
2011-12
Average
Source: CIPFA Public Library Statistics 2012 - Cell 97 and equivalent for previous years
Libraries_Profile
Page 12
12/12/2012
A5: Electronic Workstations
2011-12 Actuals
Number
per 100,000 pop
268
119.0
Terminals
Average
82.3
Hours Available
Number of Terminals per 100,000
population
160
140
per 1,000 pop
Average
594,708
2,641
1,524
Number of Hours Available per 1,000
population
3,500
3,000
120
Number
2,500
100
2,000
80
1,500
60
1,000
40
500
20
0
0
s
d
m
z
h
a
x
w
t
r
e
f
u
g
n
k
s
Source: CIPFA Public Library Statistics 2012 - Cell 17
Average
1,029
617
800
600
400
200
0
z
r
w
t
m
x
h
e
u
f
a
k
n
g
w
Source: CIPFA Public Library Statistics 2012 - Cell 19
Libraries_Profile
z
h
w
u
t
n
e
a
k
f
g
25%
14%
Percentage of Service Points with Public
Wi-Fi Access
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
1,000
d
r
Service Points with Wi-Fi Access
1,200
s
x
Authority Average
Number of Hours Recorded per 1,000
population
1,400
m
Source: CIPFA Public Library Statistics 2012 - Cell 18
per 1,000 pop
231,759
Hrs Recorded
d
k
d
m
s
r
u
e
n
h
z
x
t
g
f
a
Source: CIPFA Public Library Statistics 2012 - Cell 20
Page 13
12/12/2012
SECTION B: RESOURCING
• This section examines levels of expenditure, staffing and the use of
volunteers.
Total Revenue
Revenue Expenditure
per 1,000Expenditure
population
£25,000
£20,000
£15,000
£10,000
£5,000
£0
d
s
e
a
z
h
m
w
t
u
r
n
x
k
f
g
(See page 15 for details)
Section Contents
Page 15
B1: Financial Information (Actuals)
Net expenditure, revenue expenditure & income
Revenue expenditure breakdown
Revenue income breakdown
Page 18
B2: Cost Indicators
Various cost indicators
Page 19
B3: Financial Information (Estimates)
Net expenditure, revenue expenditure & income
% expenditure on staff and materials
Page 20
B4: Staffing
Staff per 100k population
Professional & other paid staff
Staff costs per employee
Electronic counters
Visits to website
Page 22
B5: Volunteers
Analysis of numbers and hours
Libraries_Profile
Page 14
12/12/2012
B1: Financial Information (Actuals)
2011-12 Actuals
£
Revenue Expenditure
per 1,000 pop
5,245,654
23,293
(560,656)
Revenue Income
graphs shown per 1,000 population
17,003
(2,490)
4,684,998
Net Expenditure
Average
(978)
20,804
16,025
Total Revenue Expenditure
£25,000
£20,000
£15,000
£10,000
Net Expenditure
£25,000
£5,000
£20,000
£0
d
£15,000
£10,000
s
e
a
z
h m w
t
r
n
x
k
f
g
Revenue Income
£3,000
£5,000
u
£2,500
£2,000
£0
d
e
s
a
z
h w
u
t
m
r
n
x
f
k
g
£1,500
£1,000
£500
£0
d
s m n
t
r
x
w
h
k
z
g
u
e
a
f
Source: CIPFA Public Library Statistics 2012 - Cells 126, 136 & 137
£
Revenue Expenditure
per 1,000 pop
Average
2008-09
4,401,744
20,035
18,422
2009-10
3,743,862
17,111
18,792
2010-11
5,179,049
23,563
18,440
2011-12
5,245,654
23,293
17,003
2012-13 (Estimates)
6,871,367
30,512
16,918
Revenue Expenditure per 1,000 population: Time Series
£35,000
£30,000
£25,000
£20,000
£15,000
£10,000
£5,000
£0
2008-09
2009-10
2010-11
Oldham
2011-12
2012-13
Average
Source: CIPFA Public Library Statistics 2012 - Cell 126 and equivalent for previous years
Libraries_Profile
Page 15
12/12/2012
£
per 1,000 pop
Average
2,001,343
8,887
8,957
Premises
432,068
1,919
2,299
Total Materials
389,664
1,730
1,482
99,051
440
579
1,544,442
6,858
1,108
22,576
100
149
0
0
274
756,510
3,359
2,154
5,245,654
23,293
17,003
Revenue Expenditure (2011-12 Actuals)
Employees
Computing Costs
Other Supplies & Services
Transport
Third Party Payments
Support Service Costs
Total Revenue Expenditure
graphs show expenditure per 1,000 population
Employees
£14,000
£12,000
£10,000
£8,000
£6,000
£4,000
£2,000
£0
e
m
s
n
u
t
x
z
d
r
h
k
w
f
a
g
Total Materials
£3,000
Premises
£5,000
£4,500
£4,000
£3,500
£3,000
£2,500
£2,000
£1,500
£1,000
£500
£0
£2,500
s
a
r
w
h
z
e
m
f
u
d
n
x
t
g
k
Computing Costs
£2,500
£2,000
£2,000
£1,500
£1,500
£1,000
£1,000
£500
£500
£0
£0
s
e
r
k
d
u
z
f
g
w
x
h
n
t
m
a
Other Supplies & Services
£8,000
£7,000
t
e
s
f
g
d
z
a
h
m
n
w
r
x
u
k
Transport
£350
£300
£6,000
£250
£5,000
£200
£4,000
£150
£3,000
£100
£2,000
£50
£1,000
£0
£0
d
z
u
h
s
g
m
e
k
f
n
t
w
x
r
a
Third Party Payments
£3,000
s
z
f
r
w
g
n
a
u
m
d
t
x
k
e
h
Support Service Costs
£4,000
£3,500
£2,500
£3,000
£2,000
£2,500
£2,000
£1,500
£1,500
£1,000
£1,000
£500
£500
£0
£0
a
w
n
u
h
r
s
k
m
x
e
z
t
g
f
d
a
d
h
w
z
k
m
s
t
r
g
n
u
x
e
f
Source: CIPFA Public Library Statistics 2012 - Cells 100 to 126
Libraries_Profile
Page 16
12/12/2012
graphs shown per 1,000 population
£
per 1,000 pop
Average
Overdue Charges
(6,348)
(28)
(126)
Hire of Audio & Visual Materials
(2,312)
(10)
(91)
(443,657)
(1,970)
(223)
Revenue Income (2011-12 Actuals)
Specific Grants
Receipts from the Public
(97,256)
(432)
(279)
Corporate Income
(6,690)
(30)
(150)
Other Income
(4,393)
(20)
(109)
(560,656)
(2,490)
(978)
Total Revenue Income
Overdue Charges
£250
Hire of Audio & Visual Materials
£350
£300
£200
£250
£150
£200
£100
£150
£100
£50
£50
£0
£0
r
g
h
t
x
n
s
m
k
a
w
z
e
f
d
u
Specific Grants
£2,500
n
m
s
r
h
f
x
e
t
k
w
g
z
a
d
u
Receipts from the Public
£900
£800
£2,000
£700
£600
£1,500
£500
£400
£1,000
£300
£200
£500
£100
£0
£0
d
k
w
g
z
a
u
h
t
x
s
r
n
m
f
e
Corporate Income
£1,400
£1,200
m
n
d
x
u
z
w
h
r
e
a
k
f
g
t
s
Other Income
£300
£250
£1,000
£200
£800
£150
£600
£100
£400
£50
£200
£0
£0
s
t
r
h
m
x
d
k
f
z
w
u
n
g
e
a
r
t
e
w
x
m
u
s
k
h
n
z
g
d
a
f
Source: CIPFA Public Library Statistics 2012 - Cells 127 to 136
Libraries_Profile
Page 17
12/12/2012
B2: Cost Indicators
Average Cost per Book
•
£p
Average
£5.89
£7.35
Average Cost per Acquisition (Books)
£8
£6
£4
£2
£0
k
e
r
h
x
f
u
s
n
£3.64
£3.62
m
w
t
z
g
Cost per Visitor
£5
£5
£4
£4
£3
£3
£2
£2
£1
£1
£0
£10
a
Average
• Revenue expenditure divided by visitor number.
Average cost per book acquisition.
£12
Cost per Visitor
£p
d
e
t
a
g
s
n
w
h
d
k
f
Source: CIPFA Public Library Statistics 2012 -
Source: CIPFA Public Library Statistics 2012 -
Sum of Cells 102 to 106 divided by Cell 36
Cell 126 divided by Cell 93
% Employee Expenditure
%
Average
38%
53%
60%
z
x
m
r
%
Average
7%
9%
Material Expenditure as a % of Revenue
Expenditure
16%
Employee Expenditure as a % of Revenue
Expenditure
70%
% Material Expenditure
u
14%
12%
50%
10%
40%
8%
30%
6%
20%
4%
10%
2%
0%
0%
x
m
n
e
k
u
f
t
r
z
g
h
s
w
d
k
a
r
g
s
e
f
u
x
z
w
n
Source: CIPFA Public Library Statistics 2012 -
Source: CIPFA Public Library Statistics 2012 -
Cell 100 as a percentage of Cell 126
Cell 120 as a percentage of Cell 126
% Support Services
%
Average
14%
13%
d
h
t
m
a
Support Service Costs as a % of Revenue
Expenditure
25%
20%
15%
10%
5%
0%
a
h
w
k
z
d
g
m
t
r
x
n
u
s
f
e
Source: CIPFA Public Library Statistics 2012 Cell 125 as a percentage of Cell 126
Libraries_Profile
Page 18
12/12/2012
B3: Financial Information (2012-13 Estimates)
graphs shown per 1,000 population
£
Net Expenditure
per 1,000 pop
Average
2,006,480
8,910
8,596
Premises
556,077
2,469
2,231
Supplies & Services - Materials
369,610
1,641
1,591
Other Expenditure
3,939,200
17,492
4,500
Revenue Expenditure
6,871,367
30,512
16,918
(8,786)
(1,456)
21,726
15,462
Employees
Revenue Income
(1,978,680)
Net Expenditure
4,892,687
Total Revenue Expenditure
£35,000
£30,000
£25,000
Net Expenditure
£25,000
£20,000
£15,000
£10,000
£20,000
£5,000
£0
£15,000
d
e
s
w m
n
u
z
t
r
f
h
a
x
k
g
£10,000
Total Revenue Income
£10,000
£5,000
£8,000
£6,000
£0
d
e
s
w
u
m
z
n
f
a
r
t
h
x
k
g
£4,000
£2,000
£0
d
s
m x
n
t
w
r
g
h
z
u
a
f
e
k
Source: CIPFA Public Library Statistics 2012 - Cell 140 to 144
%
Average
29%
51%
2012-13 Estimates
% Employee Expenditure
Employee Expenditure as a % of Revenue
Expenditure
70%
60%
%
Average
5%
9%
2012-13 Estimates
% Material Expenditure
Material Expenditure as a % of Revenue
Expenditure
20%
18%
16%
14%
12%
50%
40%
10%
8%
6%
4%
30%
20%
10%
2%
0%
0%
n
m
u
e
k
r
x
h
s
g
t
f
z
w
a
s
d
r
k
f
g
x
e
w
z
u
m
Source: CIPFA Public Library Statistics 2012 -
Source: CIPFA Public Library Statistics 2012 -
Cell 140 as a percentage of Cell 144
Cell 142 as a percentage of Cell 144
Libraries_Profile
Page 19
n
h
a
d
t
12/12/2012
B4: Staffing
at 31 March 2012
FTE
per 100,000 pop
Average
Professional Staff
20.0
8.9
6.3
All Other Staff
56.5
25.1
28.7
Total Staff
76.5
34.0
35.0
Professional Staff per 100,000
population
14
12
10
8
6
Total Staff per 100,000 population
50
4
2
40
0
30
w
u
d
e
m
z
g
x
t
s
r
n
h
f
a
k
20
45
40
35
30
25
20
15
10
5
0
10
0
e
s
f
u
m
w
r
t
x
d
z
h
n
k
g
a
Other Paid Staff per 100,000 population
s
f
e
r
m
t
k
u
h
x
z
n
w
d
a
g
Source: CIPFA Public Library Statistics 2012 - Cells 62 to 64
This tree diagram analyses professional and other staff as a percentage of total staff.
Your authority's value is followed by the average value in italics.
Professional Staff
26.1%
17.9%
Total Staff
All Other Paid Staff
73.9%
Libraries_Profile
Page 20
82.1%
12/12/2012
B4: Staffing (continued)
Employee Costs per Employee
£
Average
26,161
25,942
Employees per 1,000 population
0.5
0.4
0.3
Employee Costs per Employee
£35,000
£30,000
0.2
0.1
£25,000
0.0
e
£20,000
s
f
u
m
w
r
t
x
d
z
h
n
k
g
a
£15,000
£10,000
£14,000
£5,000
£12,000
Employee Costs per 1,000 population
£10,000
£0
n
a
k
e
h
x
m
z
g
t
d
u
s
r
w
f
£8,000
£6,000
Source: CIPFA Public Library Statistics 2012 -
£4,000
Cell 100 divided by Cell 64
£2,000
£0
e m s
All Staff
FTE
2007-08
86.6
0.39
0.44
2008-09
84.2
0.38
0.43
2009-10
82.2
0.38
0.42
2010-11
84.7
0.39
0.41
2011-12
76.5
0.34
0.35
per 1,000 pop
n u
t
x
z
d
r
h k w
f
a
g
Average
Staff Numbers per 1,000 population: Time Series
0.50
0.45
0.40
0.35
0.30
0.25
0.20
0.15
0.10
0.05
0.00
2007-08
2008-09
2009-10
Oldham
2010-11
2011-12
Average
Source: CIPFA Public Library Statistics 2012 - Cell 64 and equivalent for previous years
Libraries_Profile
Page 21
12/12/2012
B5: Volunteers
2011-12 Actuals
Average
Number
Number of Volunteers
140
120
Volunteers
48
56
100
Volunteer Hours
51
2,204
1.1
40.1
Average Hours per Volunteer
80
60
40
Number of Hours per Volunteer
120
20
100
0
m z
h
n
g
w
f
r
d
e
k
t
s
a
u
80
x
60
Number of Volunteer Hours
7,000
40
6,000
20
5,000
0
4,000
g
a
k
s
t
n
r
z
u
h w
x m
f
e
d
3,000
2,000
1,000
0
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
g
z m n
a
h
r
w k
t
s
u
f
x
e
d
•
The section below uses 1,625 hours as the annual hours worked by a full-time member of staff.
•
We use this to compare hours provided by paid staff and volunteers.
• The two charts below compare the volunteers to the total of paid staff and volunteers.
% Hours worked by volunteers
FTE
Average
0.0%
2.0%
Volunteers as % headcount
Volunteer hours as a % of volunteer hours
plus employee hours
10.0%
Average
38.6%
40.7%
Number of volunteers as a % of volunteer
headcount plus employee headcount
70%
60%
8.0%
%
50%
6.0%
40%
4.0%
30%
20%
2.0%
10%
0.0%
0%
g
a
m
n
w
z
t
h
s
k
r
u
x
f
e
d
g
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
Volunteers
Number
m w
z
n
h
a
t
d
f
r
s
k
u
x
e
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
Average
200
180
2007-08
184
95
2008-09
90
46
2009-10
48
53
2010-11
59
57
100
2011-12
48
56
80
Number of Volunteers: Time Series
160
140
120
60
Source: CIPFA Public Library Statistics 2012 Cell 65 and equivalent for previous years
40
20
0
2007-08
2008-09
Oldham
Libraries_Profile
Page 22
2009-10
2010-11
2011-12
Average
12/12/2012
SECTION C: WORKLOAD
• This section examines issues and stock turn for books and other
items along with requests, enquiries and loans.
Issues
Book issuesTotal
perBook
1,000
population
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
s
u
m
a
n
x
e
r
w
z
d
k
f
t
h
g
(See page 24 for details)
Section Contents
Page 24
C1: Book Issues
Split by children/adult and fiction/non-fiction
Page 25
C2: Stock Turn
Split by children/adult and fiction/non-fiction
Page 26
C3: Audio, Visual, Electronic & Other Issues
Split by various categories
Page 28
C4: Request Service
Total and online
Page 28
C5: Enquiries
Total and online
Page 28
C6: Inter-Library Loans
Supplied and received
Libraries_Profile
Page 23
12/12/2012
C1: Book Issues
2011-12 Actuals
Number
/1,000 pop
Average
4,000
Adult Fiction
391,238
1,737
1,985
3,500
Adult Non-Fiction
182,698
811
754
Children's Fiction
179,576
797
1,057
48,805
217
196
802,317
3,563
3,992
Children's Non-Fiction
Total Book Issues
Adult Fiction Issues
3,000
2,500
2,000
1,500
1,000
500
graphs shown per 1,000 population
0
u m a
s
e
f
x
k
w
d
n
z
t
r
h
g
Adult Non-Fiction Issues
1,200
1,000
Total Book Issues
7,000
800
6,000
600
5,000
400
4,000
200
3,000
0
s
x m w
d
a
r
t
u
h
n
e
k
f
z
g
2,000
1,000
Children's Fiction Issues
1,600
0
s
u
m
a
n
x
e
r
w
z
d
k
f
t
h
g
1,400
1,200
1,000
800
600
400
200
0
Breakdown of issues (percentage). Your authority's
n m u
value is followed by the average value in italics.
Adult Fiction
48.8%
22.8%
18.9%
x
s
k
g
w
t
h
d
f
Children's Non-Fiction Issues
250
200
150
100
26.5%
50
4.9%
0
s
Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72
Libraries_Profile
z
350
300
Children's Non-Fiction
6.1%
r
400
Children's Fiction
22.4%
e
450
49.7%
Adult Non-Fiction
Book
Issues
a
Page 24
n
a
m
d
z
r
e
t
k
u
h
f
x
w
g
12/12/2012
C2: Stock Turn
2011-12 Actuals
Number
Average
Adult Fiction
3.9
4.8
Adult Non-Fiction
2.7
2.4
Children's Fiction
3.3
4.1
Children's Non-Fiction
2.2
1.9
Total Book Issues
3.3
3.7
Adult Fiction Stock Turn
8.0
7.0
6.0
5.0
4.0
• Number of books issued divided by the book stock
(i.e. the average number of times each book was issued
during the year).
3.0
2.0
1.0
0.0
s
h
f
n
a
k
t
m
u
w
g
x
r
e
d
z
Adult Non-Fiction Stock Turn
3.5
3.0
2.5
Total Book Issue Stock Turn
5.0
2.0
4.5
1.5
4.0
1.0
3.5
0.5
3.0
0.0
2.5
f
s
n
h
d
m
x
r
e
w
k
a
u
z
t
g
2.0
1.5
Children's Fiction Stock Turn
7.0
1.0
6.0
0.5
5.0
0.0
f
h
n
k
m
a
u
s
e
w
x
r
t
d
z
g
4.0
3.0
2.0
1.0
0.0
h
f
n
e
u
k
g
w
r
t
m
x
a
z
d
s
Children's Non-Fiction Stock Turn
3.0
2.5
2.0
1.5
1.0
0.5
0.0
w
k
a
t
e
d
h
z
m
f
u
n
x
r
g
s
Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72 divided by Cells 23 to 27 respectively
Libraries_Profile
Page 25
12/12/2012
C3: Audio, Visual, Electronic & Other Issues
2011-12 Actuals
Number
/1,000 pop
Avg
4,903
21.8
23.6
19,304
85.7
99.8
1,635
7.3
8.7
Video & DVDs
7,333
32.6
80.2
Multimedia & Open Learning
1,370
6.1
7.9
CD-ROMs & Software
2,448
10.9
5.3
eBooks
1,739
7.7
2.6
eAudio
698
3.1
1.3
0
0.0
0.0
39,430
175.1
229.5
Sound Recordings
Music
Adult Talking Books
Children's Talking Books
Electronic Products
eAudiovisuals
Total Audio Visual Issues
graph shown per 1,000 population
Total Audio, Visual, Electronic & Other Issues
600
500
400
300
200
100
0
s
m
n
e
r
f
z
u
h
k
a
d
g
w
t
x
Music
12.4%
10.3%
Adult Talking Books
49.0%
43.5%
Children's Talking Books
4.1%
3.8%
Videos & DVDs
Audio, Visual,
Electronic
& Other Issues
18.6%
35.0%
Multimedia & Open Learning
3.5%
3.5%
CD-ROMs & Software
6.2%
2.3%
eBooks
4.4%
1.1%
eAudio
1.8%
0.5%
eAudiovisuals
0.0%
Libraries_Profile
Page 26
0.0%
12/12/2012
Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
C3: Audio, Visual, Electronic & Other Issues (continued)
graphs shown per 1,000 population
Music Issues
70
60
Adult Talking Book Issues
250
200
50
40
150
30
100
20
50
10
0
s
e
r
a
f
k
t
d
x
w
m
h
u
g
n
z
Children's Talking Book Issues
25
0
s
e
u
z
h
g
a
m
x
200
15
150
10
100
5
50
0
d
f
n
t
w
k
Video & DVD Issues
250
20
r
0
g
m
80
e
f
n
w
r
d
s
t
k
h
z
x
a
u
Multimedia & Open Learning Pack Issues
70
n
m
s
f
r
k
z
w
h
t
e
a
d
x
u
g
eBook Issues
25
20
60
50
15
40
10
30
20
5
10
0
0
s
t
m
f
d
z
w
e
u
x
h
k
g
n
r
a
eAudio Issues
6
5
u
n
d
a
r
w
z
x
t
s
m
k
h
g
f
e
eAudiovisual Issues
1.3
1.0
4
0.6
3
2
0.3
1
0
0.0
m
u
d
g
n
f
w
z
x
t
s
r
k
h
e
a
z
x
w
u
t
s
r
n
m
k
h
g
f
e
d
a
Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
Libraries_Profile
Page 27
12/12/2012
C4: Request Service
2011-12 Actuals
Requests
Number
per 1,000 pop
Average
18,382
82
176
Number
per 1,000 pop
Average
3,822
17
47
Online Requests
graphs shown per 1,000 population
Number of Requests for Specific Items
400
Number of Online Requests
140
350
120
300
100
250
80
200
60
150
40
100
20
50
0
0
m
n
u
z
g
h
s
f
w
x
e
a
k
d
r
w
t
Source: CIPFA Public Library Statistics 2012 - Cell 83
u
s
n
h
m
g
z
f
a
e
d
t
x
k
r
Source: CIPFA Public Library Statistics 2012 - Cell 84
C5: Enquiries
2011-12 Actuals
Enquiries
Number
per 1,000 pop
Average
122,100
542
700
Number
per 1,000 pop
Average
7,020
31.2
44.1
Online Enquiries
graphs shown per 1,000 population
Number of Enquiries
1,600
Number of Online Enquiries
140
1,400
120
1,200
100
1,000
80
800
60
600
400
40
200
20
0
0
u
s
m
r
n
t
e
f
z
x
h
k
d
g
a
w
w
Source: CIPFA Public Library Statistics 2012 - Cell 88
u
s
r
m
g
f
e
k
x
t
d
n
z
h
a
Source: CIPFA Public Library Statistics 2012 - Cell 89
C6: Inter-Library Loans
2011-12 Actuals
Number
per 1,000 pop
Average
701
3.1
1.9
Loans Supplied
Number
per 1,000 pop
Average
289
1.3
2.9
Loans Received
graphs shown per 1,000 population
Supplied
9.0
Received
12.0
8.0
10.0
7.0
6.0
8.0
5.0
6.0
4.0
3.0
4.0
2.0
2.0
1.0
0.0
0.0
m
d
n
t
a
h
u
k
s
r
w
x
z
e
g
f
e
Source: CIPFA Public Library Statistics 2012 - Cell 98
Libraries_Profile
n
t
s
z
u
m
a
x
r
d
h
k
g
f
w
Source: CIPFA Public Library Statistics 2012 - Cell 99
Page 28
12/12/2012
SECTION D: STOCK
• This section examines issues and stock turn for books and other
items along with requests, enquiries and loans.
Book Stock at 31 March 2012
Adult Fiction
(Stock per 1,000 population)
500
400
300
200
100
Children's Non-Fiction
0
Adult Non-Fiction
Avg
Oldham
Children's Fiction
(See page 30 for details)
Section Contents
Page 30
D1: Book Stock
Split by children/adult and fiction/non-fiction
Page 32
D2: Audio, Visual, Electronic & Other Stock
Split by various categories
Page 35
D3: Book Acquisitions
Split by children/adult and fiction/non-fiction
Page 36
D4: Audio, Visual, Electronic & Other Acquisitions
Split by various categories
Page 37
D5: All Acquisitions (Books & Audio Visual)
Trendline
Page 38
D6: Lending Stock Replenishment Rate
Overall replenishment rate
Libraries_Profile
Page 29
12/12/2012
D1: Book Stock
Summary
Book Stock at 31 March 2012
Adult Fiction
450
400
350
300
250
200
150
100
50
0
Children's Non-Fiction
Children's Fiction
Adult Non-Fiction
Avg
Oldham
• Books per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total book stock.
Your authority's value is followed by the average value in italics.
Reference Books
2.8%
6.1%
Adult Fiction
41.1%
37.8%
Adult Non-Fiction
27.3%
Book Stock
28.7%
Lending Stock
86.5%
86.8%
Children's Fiction
22.4%
24.0%
Children's Non-Fiction
9.2%
9.5%
Reserve Stock
10.7%
7.1%
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
Libraries_Profile
Page 30
12/12/2012
D1: Book Stock (continued)
Reference Book Stock
300
250
at 31 March 2012
No.
/1,000 pop
Avg
200
36
77
150
8,034
Reference Books
100
Lending Stock
100,343
446
412
50
Adult Non-Fiction
66,644
296
313
0
Children's Fiction
54,644
243
261
Children's Non-Fiction
22,472
100
103
30,184
134
89
282,321
1,254
1,254
Adult Fiction
Reserve Stock
Total Book Stock
x
t
m
g
n
h
u
s
a
d
k
e
z
f
r
w
Adult Fiction Stock
700
600
500
400
graphs shown per 1,000 population
300
200
100
0
u
m
e
s
x
z
d
a
r
w
k
t
f
g
n
h
Total Book Stock
2,000
1,800
Children's Fiction Stock
600
1,600
500
1,400
1,200
400
1,000
300
800
200
600
400
100
200
0
0
s
s
x
m
u
a
t
d
e
z
n
w
r
g
h
k
n
m
z
a
u
r
e
d
k
g
w
t
f
h
Adult Non-Fiction Stock
450
400
350
300
250
200
150
100
50
0
t
g
s
x
a
u
w
m
r
d
e
k
h
z
n
f
Children's Non-Fiction Stock
400
Reserve Stock
350
x
f
350
300
300
250
250
200
200
150
150
100
100
50
50
0
s
0
h
w
f
x
d
k
e
a
n
t
z
u
m
s
r
n
m
r
a
z
d
u
e
t
g
x
f
k
h
w
g
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
Libraries_Profile
Page 31
12/12/2012
D2: Audio, Visual, Electronic & Other Stock
Stock at 31 March 2012
Reference
30
eAudiovisuals
Music
25
20
15
eAudio
Adult - Talking Books
10
5
0
eBooks
Children - Talking Books
Reserve
Video/DVD
Software
Multimedia
Avg
Oldham
• Stock per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total audio visual stock.
Your authority's value is followed by the average value in italics.
For Reference
0.3%
Music
1.8%
21.6%
20.6%
Adult Talking Books
44.1%
32.5%
Children's Talking Books
6.6%
4.5%
Videos & DVDs
Audio, Visual,
Electronic &
Other Stock
20.0%
Lending Stock
94.2%
34.2%
Multimedia & Open Learning Packs
94.8%
0.4%
4.8%
CD-ROMs & Software
0.1%
1.1%
eBooks
4.9%
1.2%
eAudio
2.3%
1.1%
eAudiovisuals
0.0%
Reserve Stock
5.5%
0.0%
3.4%
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile
Page 32
12/12/2012
D2: Audio, Visual, Electronic & Other Stock (continued)
at 31 March 2012
Number
per 1,000 pop
Avg
40
0.2
0.2
1.7
Sound - Music
2,952
13.1
17.9
Sound - Adult Talking Books
6,032
26.8
28.2
907
4.0
3.9
2,733
12.1
29.7
50
0.2
4.2
For Reference
Lending Stock
Sound - Children's Talking Books
Video & DVDs
Multimedia & Open Learning
CD-ROMs & Software
1.7
16
0.1
1.0
Electronic - eBooks
672
3.0
1.0
Electronic - eAudio
319
1.4
0.9
0
0.0
0.0
799
3.5
3.1
14,520
64.5
93.3
Electronic - eAudiovisuals
Reserve Stock
Total Audio Visual Stock
graph shown per 1,000 population
Total Audio Visual Stock
250
200
150
100
50
0
m
s
r
n
f
e
k
t
x
z
h
d
u
w
g
a
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile
Page 33
12/12/2012
D2: Audio, Visual, Electronic & Other Stock (continued)
graphs shown per 1,000 population
Reference Stock
14.0
12.0
10.0
8.0
6.0
4.0
2.0
0.0
f
Music Stock
50
m k
x
u
e
d
r
z
n w
t
s
h
g
a
Adult Talking Book Stock
60
50
40
40
30
30
20
20
10
10
0
0
r
s
e
t
k
f
m x
g
d
a
u w
h
z
Children's Talking Book Stock
8
7
6
5
4
3
2
1
0
e m x
s
n
z
f
d
r
h
k
g
n
a
w
u
t
Video & DVD Stock
120
100
80
60
40
20
0
s
t
e
g
r
f
d
x
u
z
w
n
k
h
40
30
20
10
0
s m z
t
x
w
k
g
n
h
u
f
a
e
d
r
f
t
k
z
h
e
u w d
x
g
a
CD-ROM & Software Stock
n
r
s m k
t
z
u w
r
e
x
d
f
h
g
a
eAudio
7
eBooks
6
s
8.0
7.0
6.0
5.0
4.0
3.0
2.0
1.0
0.0
Multimedia & Open Learning Pack
Stock
50
m n
a m
6
5
5
4
4
3
3
2
2
1
1
0
0
u
n
d
r
a
w
z
x
t
s
m k
h
g
f
eAudiovisuals
1
w m
e
1
f
u
d
n
g
z
x
t
s
r
k
h
e
a
Reserve Stock
20
15
1
10
0
5
0
0
0
z
x
w
u
t
s
r
n m k
h
g
f
e
d
a
n
h
k m u
d
x
t
f
z
w
s
r
g
e
a
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile
Page 34
12/12/2012
D3: Book Acquisitions
2011-12 Actuals
graphs shown per 1,000 population
Adult Fiction Acquisitions
120
Number
per 1,000 pop
Average
100
280
1.2
2.0
80
Adult Fiction
20,095
89.2
66.4
40
Adult Non-Fiction
10,586
47.0
27.7
20
Children's Fiction
11,275
50.1
40.3
0
4,027
17.9
9.1
46,263
205.4
145.5
Reference Books
Lending Stock
60
Children's Non-Fiction
Total Book Acquisitions
e
s
u
d
z
x
r
k
g
f
w n
h
a m t
Adult Non-Fiction Acquisitions
60
50
40
Total Book Acquisitions
300
30
20
250
10
200
0
150
s
d
g
r
e
u
k
w
z
x
f
a
h
t
n m
100
50
0
s
d
e
z
r
g
u
k
f
x
w
n
h
a
t
m
Children's Fiction Acquisitions
80
70
60
50
40
30
20
10
0
s
z
e
r
d
g
f
n w
k
u
h
x
t
a m
Reference Book Acquisitions
9
8
7
Children's Non-Fiction Acquisitions
30
6
25
5
4
20
3
15
2
1
10
5
0
g
k
n
a
u
e
s
x
h m d
z
w
f
r
t
0
s
d
r
f
e
g
h
z
n
x
w a
k
t
u m
This tree diagram analyses each type of stock as a percentage of total book acquisitions.
Your authority's value is followed by the average value in italics.
Reference Books
0.6%
Adult Fiction
1.4%
43.7%
46.3%
Adult Non-Fiction
Book Acquisitions
23.0%
Lending Stock
99.4%
98.6%
19.3%
Children's Fiction
24.5%
28.1%
Children's Non-Fiction
8.8%
6.4%
Source: CIPFA Public Library Statistics 2012 - Cells 30 to 36
Libraries_Profile
Page 35
12/12/2012
D4: Audio, Visual, Electronic & Other Acquisitions
2011-12 Actuals
Reference Acquisitions
1.0
graphs shown per 1,000 population
0.8
Number per 1,000 pop
Avg
0.6
0.4
1
0.0
0.1
Sound - Music
285
1.3
1.2
Sound - Adult Talking Books
726
3.2
3.0
49
0.2
0.5
384
1.7
4.9
6
52
0.2
0.7
5
eBooks
184
0.8
0.8
4
eAudio
41
0.2
0.8
1,721
7.6
0.5
3,442
15.3
12.4
For Reference
Lending Stock
0.2
Sound - Children's Talking Books
Video & DVDs
CD-ROMs, Software & Multimedia
*
eAudiovisuals
Total Audio Visual Acquisitions
0.0
e
u m n
d
z
x w
t
s
r
k
h
g
f
a
Music Acquisitions
3
2
1
0
30
e
k
Total Audio Visual Acquisitions
35
s
a
d
20
15
10
5
s
0
s
n
m
r
e
d
u
k
f
h
w
z
g
a
x
r
m
z
t
n
x
w
u
h
g
Adult Talking Book Acquisitions
8
7
6
5
4
3
2
1
0
25
f
e
g
z
d
u
r
h
a m k
x
f
w
t
n
t
2.5
Children's Talking Book Acquisitions
2.0
eBook Acquisitions
7
6
1.5
5
1.0
4
0.5
3
0.0
2
g
1
0
u
r
n
d
w
z
x
t
s m k
h
g
f
e
a
e
f
r
a
n w x
t
u
k
h
d
z
s m
Video & DVD Acquisitions
14
12
10.0
eAudio & eAudiovisual Acquisitions
10
8
6
8.0
4
6.0
2
4.0
0
n m s
2.0
0.0
d w m f
*
u n
z
x
t
s
r
k
h g
e
a
Includes CD-ROMs & Software, Multimedia & Open Learning
r
h
e
z
f
k
w d
u
g
x
t
a
CD-ROMs, Software & Multimedia
Acquisitions*
8.0
7.0
6.0
5.0
4.0
3.0
2.0
1.0
0.0
s
n
f
k
u
d
z
g w
t
r
e
x m h
a
Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
Libraries_Profile
Page 36
12/12/2012
D4: Audio, Visual, Electronic & Other Acquisitions (continued)
This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority's
value is followed by the average value in italics.
For Reference
0.0%
Music
0.6%
8.3%
9.6%
Adult Talking Books
21.1%
24.4%
Children's Talking Books
1.4%
4.0%
Videos & DVDs
11.2%
Audio, Visual,
Electronic &
Lending Stock
100.0%
Other Acquisitions
39.4%
Multimedia & Open Learning Packs
0.9%
100.0%
4.3%
CD-ROMs & Software
0.6%
1.6%
eBooks
5.3%
6.0%
eAudio
1.2%
6.8%
eAudiovisuals
50.0%
3.8%
Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
D5: All Acquisitions (Books and Audio Visual)
Acquisitions
Number
per 1,000 pop
Average
2007-08
62,487
285
228
2008-09
43,483
198
202
2009-10
38,731
177
187
2010-11
49,408
225
186
2011-12
49,705
221
160
Acquisitions per 1,000 population: Time Series
300
250
200
150
100
50
0
2007-08
2008-09
2009-10
Oldham
2010-11
2011-12
Average
Source: CIPFA Public Library Statistics 2012 - Cells 36 & 61
Libraries_Profile
Page 37
12/12/2012
D6: Lending Stock Replenishment Rate
Lending Stock
Years
Average
5.2
7.5
Replenishment Rate
• Time taken in years to replenish the lending stock on
open access or available on loan at 2011-12 rate.
25
Lending Stock Replenishment Rate
20
15
10
5
0
m
t
a
x
n
u
w
h
s
k
z
g
r
e
f
d
Source: CIPFA Public Library Statistics 2012 - (Cell 27 + Cell 47) / (Cell 35 + Cell 60)
Libraries_Profile
Page 38
12/12/2012
SECTION E: PERFORMANCE
• The CIPFAstats Public Library Statistics primarily collect cost and
quantity figures. Here we analyse the performance data included, in
particular the results of the lastest PLUS surveys*.
Library is 'Very Good' or 'Good'
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
u
k
g
e
d
x
m
w
s
f
a
h
r
z
n
t
(See page 39 for details)
Section Contents
Page 40
E1: Requests
% supplied in 7, 15 and 30 days
Page 41
E2: Adults Public Library Users Survey (PLUS)
Satisfaction Measures
Page 42
E2: Childrens Public Library Users Survey (PLUS)
Satisfaction Measures
Outcome Measures
*Public Library Users Survey (PLUS)
This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children,
young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books,
homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to
determine demand amongst key groups for services.
If you would like to learn more about PLUS please contact [email protected]
Libraries_Profile
Page 39
12/12/2012
E1: Requests
2011-12 Actuals
Percentage Supplied
Authority
Average
within 7 days
68%
60%
within 15 days
81%
73%
within 30 days
93%
85%
80%
Percentage supplied within 7 days
70%
60%
50%
40%
30%
20%
10%
0%
k
h
x
d
f
m
u
r
t
s
g
n
e
z
w
a
Percentage supplied within 15 days
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
k
d
h
f
m
100%
x
t
g
u
r
n
s
e
z
w
a
Percentage supplied within 30 days
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
d
f
h
t
m
x
k
g
u
e
s
r
n
z
w
a
Source: CIPFA Public Library Statistics 2012 - Cells 85 to 87
Libraries_Profile
Page 40
12/12/2012
E2: Public Library User Survey (PLUS)
Over 16
Survey Year:
**
Authority
Average
Proportion who view their library opening hours as 'very good' or 'good'
na
92%
Proportion who find the library easily accessible
na
96%
Proportion who find the choice of books as 'very good' or 'good'
na
82%
Proportion who view their library as 'very good' or 'good'
na
93%
100%
Library Opening Hours are 'Very Good' or 'Good'
90%
80%
70%
60%
50%
40%
u
k
g
e
d
w
x
m
r
z
t
f
h
n
s
a
Library is easy to get to
100%
90%
80%
70%
60%
50%
40%
u
s
k
g
e
d
m
h
f
r
x
w
z
n
t
a
Choice of Books is 'Very Good' or 'Good'
100%
90%
80%
70%
60%
50%
40%
u
k
g
e
d
w
f
x
s
m
a
z
t
n
h
r
Library is 'Very Good' or 'Good'
100%
90%
80%
70%
60%
50%
40%
u
k
g
e
d
x
m
w
s
f
a
h
r
z
n
t
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
Libraries_Profile
Page 41
12/12/2012
E3: Public Library User Survey (PLUS)
Under 16
Survey Year:
**
Authority
Average
Proportion who view their library to have convenient opening hours
na
86%
Proportion who find it easy to access the library
na
94%
Proportion who view the books in their library as 'good'
na
80%
Proportion who view their library as 'good'
na
86%
The Library is open when I want to come in
100%
90%
80%
70%
60%
50%
40%
x
u
r
k
g
f
e
d
a
w
t
n
m
s
z
h
Library is easy to get to
100%
90%
80%
70%
60%
50%
40%
x
u
r
k
g
f
e
d
a
s
n
w
m
t
z
h
Books are 'Good'
100%
90%
80%
70%
60%
50%
40%
x
u
r
k
g
f
e
d
a
n
m
s
t
w
h
z
Library is 'Good'
100%
90%
80%
70%
60%
50%
40%
x
u
r
k
g
f
e
d
a
n
s
m
w
t
h
z
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
Libraries_Profile
Page 42
12/12/2012
E3: Public Library User Survey (PLUS)
Under 16 (continued)
Proportion who view their library to have helped them:
Authority
Average
Read better
na
60%
Do better at school
na
44%
Use computers better
na
29%
Make friends
na
24%
Join in and try new things
na
33%
Learn and find things out
na
51%
Using the Library has helped to read better
80%
70%
Using the Library has helped to do better
at school
60%
50%
60%
40%
50%
40%
30%
30%
20%
20%
10%
10%
0%
0%
x
u
r
k
g
f
e
d
a
t
z
h
m
n
w
s
Using the Library has helped to use
computers better
45%
40%
35%
x
u
r
k
g
f
e
d
a
z
t
m
h
s
w
n
Using the Library has helped to make
friends
35%
30%
25%
30%
25%
20%
20%
15%
15%
10%
10%
5%
5%
0%
x
u
r
k
g
f
e
d
a
t
w
z
s
m
h
Using the Library has helped to join in &
try new things
45%
40%
0%
n
x
u
r
k
g
f
e
d
a
w
n
z
m
t
s
h
Using the Library has helped to learn and
find things out
60%
50%
35%
30%
40%
25%
30%
20%
15%
20%
10%
10%
5%
0%
0%
x
u
r
k
g
f
e
d
a
n
z
w
t
m
s
h
x
u
r
k
g
f
e
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a
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s
Source: CIPFA Public Library Statistics 2012 - Cells 165 to 170
If there are no figures for your authority in Section E2 & E3, your authority may not have taken part in the PLUS surveys
recently. For more information contact [email protected]
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APPENDICES
• Information to help you get the most out of the report.
APPENDIX 1 - Comparative Bar Charts
Page 45
The report makes a great deal of use of one simple type of chart that is used by many organisations
including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a
detailed overview of the chart and instructions on how to read the charts to get the most out of them.
APPENDIX 2 - Background Information
Page 48
This appendix provides comparisons for educational achievement, deprivation, area, population and
population density as all these can have in impact on libraries planning.
APPENDIX 3 - Financial Information
Page 50
This appendix provides more detailed tables of the financial data analysed in section B.
APPENDIX 4 - Other CIPFA Libraries Services
Page 52
Links to other services that CIPFA provides for library authorities.
APPENDIX 5 - Contact Us!
Page 52
Let us know what you think and how we can make the profile more useful.
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APPENDIX 1 - Comparative Bar Charts
Comparative bar charts
This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays
clearly to readers where their authority sits compared to the group and provides key information about the range of
values being compared.
While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In
this appendix we clarify how these charts work and present techniques for getting the most out of the them.
Example 1: Anatomy of a comparative bar chart
This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the
bar for the reader's authority highlights in black.
The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to
the lowest at the right of the chart.
In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a
high value) for this indicator when compared to the other 24 authorities.
The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities
user satisfaction is clearly above average as the black bar is taller than the height of the average line.
The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While
readers natually cannot read exact values off the chart, your authority's own value and the group average will be
displayed near the chart, often with the associated raw data.
• group average
• comparator authority
• your authority
Example 2: Comparative bar charts for reports with small numbers of authorities
This example displays fictional income data for 12 authorities.
Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional
groupings, nearest neighbours or family groupings, core cities up to the whole of Britain).
For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to
enable readers to identify each of their comparator authorities individually.
• letters enable readers to
identify specific authorities
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Example 3: Zero values and unavailable data
Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero
height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart).
Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because
the data supplied have been rejected. These are displayed by missing bars on the left of the chart.
Averages: Zero values are included in the average as they are genuine values for authorities. The average however
excludes unavailable data.
This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion,
however it will quickly become second nature to readers.
In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore
their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis
(represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is
excluded.
Example 4: Comparisons with large numbers of authorities
When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for
your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract
from the readers ability to compare their value to the group, or learn about overall range of values.
This chart shows fictional overhead costs for 150 authorities. By looking at the shape of the graph and position of the
black bar and average line the following information can be observed.
• The black bar authority has a very low figure, being less than a third of the group average.
• Data were not available for around 10% of the authorities (gap on left of the chart).
• 5% of the authorities report either zero or miniscule costs (gap on right of the chart).
• There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no
'typical' value for this cost.
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Examples 5-8: Example distributions and help in interpreting them
The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers
understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the
group average the same, however the shape of the graph and distribution of the groups values are varied to give quite
different pictures of the example authority's costs.
• This chart shows a very common distribution (which a
statistician would appropriately call the 'normal'
distribution).
• This chart shows a straight sloping distribution.
• While there is a wide range of values (20-100) the
majority of authorities are in a much tighter range (about
half are between 50 and 70).
• In this particular case the highlighted authority is above
average, but not signficantly so.
• There is no consistency between authorities and no such
thing as a typical value.
• In this particular case the highlighted authority has one
of the highest costs.
• This chart shows little variation between authorities.
• In this particular case the highlighted authority is clearly
the most expensive per 1,000 population.
• This distribution is quite rare, the chart clearly displays
two distinct groupings of authorities.
• In this case interpreting the highlighted authorities value
is difficult and it is important to investigate the reasons
behind this variation.
Quartiles
We finish this introduction with a quick note about quartiles.
Quartiles are a popular simple way to examine distributions of
cost or performance data.
Quartiles are produced by splitting the distribution into four
quarters, as presented on the right.
Mathmatically the word quartile refers to the boundaries
between the quarters (called the lower quartile, median and
upper quartile).
In business & management the word quartile is more often used
to refer to the quarters themselves. "Top quartile" is used to
desribe the best quarter (e.g. highest performance) while
"bottom quartile" refers to the worse (e.g. high cost or low
performance).
It is common approach to view "being in the top quartile" as a
benchmark to be achieved, and "being in the bottom quartile"
as a sign of problems.
We do not show quartiles in this report, as this approach can be
viewed as simplistic, and it does not fit in with the purpose of
the report, which is to inform rather than judge. The reader
should however compare the top and bottom charts and note
how easy it is to quarter the distribution with the mind's eye.
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APPENDIX 2 - Background Information
Educational Attainment
55.7%
Educational Attainment
70%
Average
56.1%
Percentage of pupils achieving 5 A*-C grades
including English & Maths
60%
50%
40%
30%
20%
10%
0%
h
m
g
u
t
k
f
e
w
d
s
n
x
r
a
z
Source: CIPFA Children's Services Actuals Statistics 2010-11 - Column 313
Deprivation
30.4
Index of Deprivation
40
Average
28.8
Indices of Deprivation
35
30
25
20
15
10
5
0
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e
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x
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s
f
k
g
u
m
n
• The higher the index, the more deprived the authority is.
Source: CLG Indices of Deprivation 2010
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Population
Average
228,938
225,200
Population
350,000
Population
300,000
250,000
200,000
150,000
100,000
50,000
0
k
r
z
h
e
n
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d
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a
u
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s
g
t
w
Source: ONS Mid 2011 Population Estimates
Area
Average
15,278
14,235
Area
35,000
Area
30,000
25,000
20,000
15,000
10,000
5,000
0
g
f
u
n
k
a
d
h
t
s
e
x
m
r
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w
Source: ONS Area 2011
Population Density
Median
15.9
15.8
Population Density
40
Population Density
35
30
25
20
15
10
5
0
z
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APPENDIX 3 - Financial Information
For Oldham Metropolitan Borough Council
Financial Information 2011-12 (Actuals)
Revenue Expenditure
£
per 1,000 pop
Average
2,001,343
8,887
8,957
432,068
1,919
2,299
13,129
58
90
109,218
485
511
- Adult Non-Fiction
88,383
392
257
- Children's Fiction
48,944
217
166
- Children's Non-Fiction
13,013
58
45
21,159
94
72
30,205
134
141
10,371
46
74
55,242
245
99
0
0
25
Employees
Premises
Supplies & Services
Books & Pamphlets
- Reference
- Adult Fiction
Newspapers, Periodicals & Magazines
Sound Recordings
1
Videos, DVDs, CD-ROMs, Software & Multimedia
2
Electronic & Online Products 3
Other Acquisitions
0
0
2
Total Materials
389,664
1,730
1,482
Computing Costs
99,051
440
579
1,544,442
6,858
1,108
22,576
100
149
0
0
274
Bookbinding
Other Supplies & Services
Transport
Third Party Payments
Support Service Costs
Total Revenue Expenditure
756,510
3,359
2,154
5,245,654
23,293
17,003
Revenue Income
£
per 1,000 pop
Average
Overdue Charges
(6,348)
(28)
(126)
Reservation Fees
(660)
(3)
(10)
0
(57)
0
Lettings
Hire of Audio & Visual Materials
(2,312)
(10)
(91)
Electronic Revenue
(3,733)
(17)
(28)
(443,657)
(1,970)
(223)
Specific Grants
Provision of Library Services to other Local Authorities
0
Miscellaneous - receipts from the public
(97,256)
Miscellaneous - corporate income
Total Revenue Income
Net Expenditure (excluding Capital Charges)
Capital Charges
Total Net Expenditure (including Capital Charges)
0
(432)
(279)
(6,690)
(30)
(150)
(560,656)
(2,490)
(978)
4,684,998
20,804
16,025
113,800
505
1,123
4,798,798
21,309
17,148
0
0
1,820
Total Capital Expenditure
1
Includes Music, Adult Talking Books and Children's Talking Books (Cells 108 to 110)
2
Includes Video Recordings & DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 111 to 113)
3
Includes eBooks, eAudio, eAudiovisual and Online / Electronic Products (Cells 114 to Cell 117)
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Financial Information 2012-13 (Estimates)
Revenue Expenditure
£
per 1,000 pop
Average
2,006,480
8,910
8,596
Premises
556,077
2,469
2,231
Supplies & Services - Materials
369,610
1,641
1,591
Other Expenditure
3,939,200
17,492
4,500
Total Revenue Expenditure
6,871,367
30,512
16,918
(8,786)
(1,456)
4,892,687
21,726
15,462
113,800
505
1,014
5,006,487
22,231
16,476
Employees
(1,978,680)
Revenue Income
Net Expenditure (excluding Capital Charges)
Capital Charges
Total Net Expenditure (including Capital Charges)
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APPENDIX 4 - Other CIPFA Libraries Services
• CIPFA Public Library Statistics
CIPFA are the leading independent source of data about local government services, undertaking more
than 30 surveys annually. We have been collecting data relating to public libraries for more than fifty
years. The data collected represents the most comprehensive source of information relating to
measuring the performance of public library authorities in the UK.
A working group of local authority practitioners and central government representatives meet biannually to help shape the direction of the questionnaire and data that is collected to ensure that it is
continually adapted to remain relevant in an ever-changing environment.
Datasets provide financial and non-financial information for local government managers engaged in
comparative analysis and performance measurement. Subscribers to www.cipfastats.net have access
to our historical archive of downloadable data in addition to a range of interactive and visual tools to
help with further analysis.
www.cipfastats.net/leisure/publiclibrary
• CIPFA Public Library User Survey (PLUS)
CIPFA have been developing and supporting a range of library survey tools, enabling authorities to
collect feedback from users of their services, since 1995. This began with the launch of PLUS in 1995,
which was followed by Children's PLUS in 1997, ePLUS in 2001 and the Home Delivery Survey in 2005.
Indicators from PLUS were adopted by the Audit Commission and the Department for Transport, Local
Government and the Regions (DTLR now DCLG) for the collection of a number of Best Value
Performance Indicators (BVPIs). It was also adopted by the Department for Culture, Media and Sport
(DCMS) for their Public Library Service Standards (PLSS) and Public Library Impact Measures (PLIMs).
New from July 2012: The 2012 Adult PLUS survey has now been updated and includes new questions
on transport, use of computers and living arrangements. The questionnaire and manual of guidance
can be accessed by subscribers from www.cipfasocialresearch.net/subscribersarea, which will also
include details on how CIPFA can help you to deliver your survey and make best use of the results.
www.cipfasocialresearch.net
APPENDIX 5 - Contact Us!
We hope you have found the profile interesting and informative.
This is the second year of the profile and we aim for this to to be a user-led product that improves
year-on-year.
Please help us improve the next round by contacting us with your thoughts and suggestions!
[email protected]
We will also be happy to answer any queries you have regarding the profiles.
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