smarttech.com/docfeedback/171071
SMART Learning Suite 16.2
SYSTEM ADMINISTRATOR’S GUIDE
FOR WINDOWS OPERATING SYSTEMS
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMART Support.
Serial number:
Date of purchase:
Trademark notice
SMART Notebook, SMART Ink, SMART Document Camera, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Internet Explorer, ActiveX, DirectX and Visual Studio are either registered
trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Adobe, Flash and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the U.S. and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. InstallShield is a registered
trademark or trademark of Flexera Software, Inc. and/or InstallShield Co. Inc. in the United States of America and/or other countries. All other third-party product
and company names may be trademarks of their respective owners.
Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
04/2017
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Contents
Chapter 1: Getting started
Computer requirements
Locating installation and supporting files
Activation connectivity
Chapter 2: Customizing the software
Using SMART Install Manager
Using third-party tools
Chapter 3: Deploying the software
Using the command-line interface
Using third-party imaging or remote management software
Chapter 4: Activating and renewing the software
Activating the software during installation
Activating the software after installation
Renewing keys
Using SMART Product Update (SPU) to retrieve activation status
Returning a product key activation with a command-line script
Chapter 5: Updating the software
Using a Windows Installer update installation package (MSI file)
Using a Windows Installer patch (MSP file)
Chapter 6: Uninstalling the software
Using the SMART Uninstaller user interface
Using the SMART Uninstaller command line interface
Appendix A: Language files and codes
Installation language files and codes
Handwriting recognition resources
Installing and maintaining Gallery content
Configuring Gallery content using SMART Install Manager
Working with Gallery content locations
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Chapter 1
Getting started
Computer requirements
Locating installation and supporting files
Locating the complete installer
Locating installation packages
Required third-party packages
Language files
Activation connectivity
Using SMART Install Manager
Using Activation Wizard
This guide explains how to customize and deploy the following software:
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SMART Notebook 16.2 collaborative learning software
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SMART Notebook Math Tools software
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SMART Product Drivers 12.6
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SMART Ink™ 4.2
NOTE
For information on customizing and deploying previous versions of this software, see the
appropriate system administrator’s guides, available from smarttech.com/support.
This guide is intended for IT administrators and others experienced with customizing, deploying
and administering Windows® software in a networked environment. To use this guide, you must
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Know IT terminology such as “registry” and “domain controller”
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Know how to complete basic administrative tasks in Windows operating systems such as
modifying the registry
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Have administrative privileges and access to servers
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Have access to the Internet
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IMPORTANT
You must run the commands documented in this guide in an Administrator Command Prompt
window. To open an Administrator Command Prompt window, right-click the Command Prompt
icon, and then select Run as Administrator.
Computer requirements
NOTE
Operating systems and other third-party software released after this SMART software might not
be supported.
Before you install the software, ensure your teachers’ computers meet the minimum requirements:
Supported
operating systems
Windows 10
Windows 8.1
Windows 7 SP1 (with Platform Update KB2670838 and one of the
following security update KB3033929, KB3185330,KB3197868 or any
future update that supersedes these)
Minimum processor
Intel® Core™ 2 Duo
Minimum RAM
2 GB (4 GB for UHD displays)
Minimum hard disk
space
4.7 GB
Other requirements
Microsoft® .NET Framework 4.5.1 for SMART Notebook software and
SMART Ink
Microsoft Visual Studio® Tools 2010 for Office for SMART Ink
Adobe® Flash® Player 23 ActiveX® control for SMART Notebook
software
Adobe Flash Player 23 Firefox® plug-in for SMART Notebook software
Adobe Reader® 8.0 or later
DirectX® technology 10 or later for SMART Notebook software
DirectX 10 compatible graphics hardware for SMART Notebook
software
Internet Explorer® Internet browser 8 or later
Internet access to download SMART software
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IMPORTANT
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Some features require access to specific web sites. You might need to white list those web
sites if your network restricts outbound Internet access.
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All prerequisite third-party software is built into the EXE file and is automatically installed in
the correct order if you deploy the EXE file.
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The required Adobe Flash Player, Microsoft .NET Framework and Microsoft Visual Studio
Tools 2010 for Office prerequisites will be installed automatically when you run the EXE file.
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Adobe Flash Player ActiveX control is already included with Windows 8 and later,
installation is only required on Windows 7.
Locating installation and supporting files
Before you can customize or deploy SMART software, you must decide which type of file to use
for the installation, and then locate the installation and supporting files. Select one of the following
available installation file types.
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Complete installer, also known as an executable (EXE) file
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Installation package, also known as an MSI file
Locating the complete installer
You can download a version of the complete installer (EXE Installer - smart16-2admin.exe) from
https://education.smarttech.com/en/products/notebook/download#admin.
To download the third-party installation package
1. Go to https://education.smarttech.com/en/products/notebook/download#admin.
2. If you have a product key enter it into the Enter your key field
or
If you’re looking for an older version of Notebook select the Looking for an older version of
Notebook or know what software you need? link under Step 1 – Enter your key of the web
page.
3. Select SMART Notebook 16.2 from Step 2 - Select your version menu.
4. Select Windows from Step 3 – Confirm your operating system.
5. Select MSI installer Package from Step 4 – Select install package.
6. Click DOWNLOAD.
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7. Browse to and double click the file you downloaded.
8. Unzip the .zip file.
When the third-party installation packages are unzipped, they can be found in the root of the
Support folder.
NOTE
If you do not have a license key select Download a trial version today the trial version is only
available for EXE.
Locating installation packages
The SMART Learning Suite installation package (SMARTLearningSuite.msi), supporting third-party
installers, and supporting handwriting language packages can be found within the .zip file and you
can download the installation packages from
https://education.smarttech.com/en/products/notebook/download#admin.
Extract and save the installation packages in a location on your network that’s accessible to all
computers on which you plan to install the software.
IMPORTANT
SMART recommends that you use the SMARTLearningSuite.msi installation package to deploy
the SMART software. If you deploy the software using individual installation packages, you need
to do the following:
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Ensure you use one path for the INSTALLDIR property for SMART Product Drivers and
SMART Ink, and use a second path for the INSTALLDIR property for SMART Notebook
software.
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If you deploy any handwriting recognition resource with the administrator installer, ensure
the Support\Language folder exists in the root of the admin.zip and the folder structure is
intact if you install handwriting languages. This allows the administrator installer to find the
resources to install.
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Required third-party packages
Before deploying the SMART Learning Suite installation package, you must deploy the following
third-party installation packages:
If you want to install this software:
SMART Notebook software
Deploy these installation packages:
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SMART Ink
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Microsoft .NET Framework 4.5.1 files
(dotNetFx451_Full_setup.exe)
Adobe Flash Player ActiveX control
(install_flash_player_active_x.msi)
Adobe Flash Player plug-in
(install_flash_player_plugin.msi)
Microsoft .NET Framework 4.5.1 files
(dotNetFx451_Full_setup.exe)
Microsoft Visual Studio Tools for Office
(vstor_redist.exe for both 32-bit and 64-bit
computers)
IMPORTANT
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Install all the prerequisite third-party installation packages before you deploy the
SMARTLearningSuite.msi package. Some SMART Notebook software features will not
function as expected if the prerequisite third-party software is not installed first. For more
information, see Installing prerequisite third-party software on page 24.
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You can run the dotNetFx451_Full_setup.exe file to install all required Microsoft .NET
Framework prerequisites and the Microsoft .NET Framework 4 Client Profile files. However,
SMART recommends that you download the latest version of the Microsoft .NET Framework
files from the Microsoft website. For information on deploying the Microsoft .NET
Framework, refer to the .NET Framework deployment guide for administrators on the MSDN
website (msdn.microsoft.com/en-us/library/ee390831.aspx).
Internet connection is required to download and install the full .NET package.
Language files
If you plan to deploy the installation packages in a language other than English (U.S.), ensure the
corresponding MST file for the language is in the same folder as the MSI file (see Installation
language files and codes on page 53).
Similarly, if you want users to be able to view and use the handwriting recognition feature in a
language other than English, you must download and install the appropriate handwriting
recognition resources (see Handwriting recognition resources on page 54).
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NOTE
For users running from the EXE file, the handwriting recognition feature will automatically
download and install the selected languages.
Activation connectivity
When you deploy SMART Notebook software, make sure the computers can access SMART’s web
activation services. Otherwise, the computers will not be able to activate product keys, during or
after installation.
The activation web services are accessible at the following URLs:
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https://activationservice.smarttech.com/IntegrationCore?WSDL
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https://activationservice.smarttech.com/flexnet/services/ActivationService?WSDL
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https://webservices.smarttech.com/products/Activation_advanced.asmx?WSDL
https://entitlement.smarttech-prod.com/reachability
When viewed in a web browser, each of the above URLs should display a WSDL document. The
last URL should display a XML document: <?xml version="1.0"?><reachable/>.
NOTE
If these sites are blocked by a proxy in your organization, add the URLs to the proxies.
SMART Install Manager and Activation Wizard will test these URLs and indicate success or failure.
When you use the SMART Install Manager tool, consider that you, as an administrator, may have
less restricted access to the Internet than standard users. It is important to install SMART Notebook
software on a standard user’s computer and use the Activation Wizard connectivity tester to
confirm connectivity.
Using SMART Install Manager
Start the connectivity tester by pressing the Check Activation Server button. The tester will appear
and show green check marks to indicate success. SMART Install Manager will also prompt you to
use the connectivity tester at the time of publishing customizations.
Using Activation Wizard
In the Activation Wizard you can access the connectivity tester from the Advanced drop-down
menu in the lower left of the Activation Wizard. The tester will appear and show green check marks
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to indicate success.
See the Activation FAQ for more details and for information about other issues related
(smarttech.com/kb/170903).
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Chapter 2
Customizing the software
Using SMART Install Manager
Selecting an installation file
Using SMART Install Manager with the complete installer
Using SMART Install Manager with the installation packages
SMART Install Manager controls
Using third-party tools
Windows Installer properties
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You can use SMART Install Manager to customize the software. SMART Install Manager works with
the complete installer (EXE file) or the installation package (MSI file).
If you’re using the installation package, you can alternatively customize the software using thirdparty tools and Windows Installer properties.
Using SMART Install Manager
Using SMART Install Manager, you can customize SMART software complete installers by
publishing XML files. You can also customize SMART software installation packages by publishing
MST files. You can then deploy the SMART software to computers.
To download and install SMART Install Manager
1. Go to smarttech.com/administratordownloads.
2. Press Download under SMART Notebook collaborative learning software.
3. Press Looking for an older version of Notebook or know what software you need?.
4. Press SMART Install Manager, and then save the EXE file to your computer.
5. Double-click the EXE file.
The SMART Install Manager installation wizard appears.
6. Follow the on-screen instructions.
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To customize SMART Learning Suite 16.2 using SMART Install Manager
1. Start SMART Install Manager.
2. Drag the complete installer or the installation package to the SMART Install Manager window.
3. Set the controls on each page (see SMART Install Manager controls on page 12).
4. Select File > Publish.
The Save file dialog box appears.
5. Browse to the location where you extracted the complete installer or the installation package.
6. Type a name for the XML file (for the complete installer) or MST file (for the installation
package) in the File name box, and then press Save.
7. Close SMART Install Manager.
Selecting an installation file
After you install SMART Install Manager, shortcuts to the software appear on the desktop and in the
Start menu (Windows 7 operating systems) or the Apps screen (Windows 8.1 or 10 operating
system).
You can use SMART Install Manager with either the complete installer or with the installation
packages. Depending on which file type you select, you can do the following:
Installation file
Tasks
Complete installer
(.exe file)
Installation package
(.msi file)
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Open and customize the complete installer (.exe file).
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Save your changes to the installation package as an XML file.
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Publish your changes to the installation packages as an XML file.
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Open and customize an installation package (.msi file).
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Save your changes to the installation package as an XML file.
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Publish your changes to the installation packages as an MST file.
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Using SMART Install Manager with the complete installer
Use the following instructions if you selected the complete installer.
Opening a complete
installer file
To customize the complete installer, drag the file into the SMART Install
Manager window.
After you open the complete installer, a set of pages for that installer
appears in SMART Install Manager. Customize the complete installer
using the controls on these pages.
Saving your changes
After you customize the complete installer, save your changes as an
XML file by selecting File > Save As. When you next start SMART Install
Manager, load the XML file by selecting File > Open, or by opening the
EXE file and then selecting File > Import.
Publishing your
changes as an XML
file
The final step in using SMART Install Manager to customize the
complete installer is to publish your changes as an XML file. To do this,
select File > Publish, and then use the dialog box to define a location for
and create the XML file.
Using SMART Install Manager with the installation packages
Use the following instructions if you selected the installation packages.
Opening a complete
installer file
To customize an installation package, drag the file into the SMART Install
Manager window.
NOTE
All installation packages you’ve previously opened in SMART Install
Manager appear in the Unmodified Packages tab.
After you open an installation package, a set of pages for that
installation package appears in SMART Install Manager. Customize the
installation package using the controls on these pages.
Saving your changes
After you customize an installation package, save your changes as an
XML file by selecting File > Save As. When you next start SMART Install
Manager, load the XML file by selecting File > Open, or by opening the
MSI file and then selecting File > Import.
Publishing your
changes as an XML
file
The final step in using SMART Install Manager to customize an
installation package is to publish your changes as an MST file. To do this,
select File > Publish, and then use the dialog box to define a location for
and create the MST file.
TIP
If you use an older MST file created with an earlier version of the MSI
file, it might not work properly. Use the current MSI file to create your
MST file. Publish the MST file in the same location as the MSI file.
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SMART Install Manager controls
Control
Procedure
Notes
General Options: Product Selection
SMART Product Drivers Select to install SMART Product Drivers.
[N/A]
SMART Ink
Select to install SMART Ink.
If you install SMART Ink, you must install SMART
Product Drivers. When you select this check box,
SMART Install Manager selects SMART Product
Drivers automatically.
SMART Notebook
software
Select to install SMART Notebook software.
[N/A]
Product key
Type your 25-character product key for
SMART Notebook software.
You can type the product key with or without
hyphens.
When you type a volume product key, the software
activates when you deploy it to your network
computers.
SMART response 2
SMART response 2 software is now
included in the installation and replaces
SMART Response.
IMPORTANT
Please review the details of the SMART response
2 update to ensure it will not disrupt current teach
work flows. Existing data may need to be backed
up. Learn more (
https://education.smarttech.com/en/products/sm
art-learning-suite/smart-response-2/smartresponse-2-faqs).
SMART Notebook
Math Tools
Select to install SMART Notebook Math Tool If you choose to install SMART Notebook Math Tools
software.
software, you must also install SMART Notebook
software.
Product key
Type you 22- or 25-character product key
for SMART Notebook Math Tools software.
You can type the product key with or without
hyphens. When you type a volume product key, the
software activates when you deploy it to your
network computers.
Remove SMART
products that aren’t
selected above if they
exist on the system
Select to remove SMART software products
available in the current SMART Learning
Suite package found on any machine on
your system (except the SMART products
you selected above). If you don’t select this
setting, all SMART Learning Suite software
found is upgraded, even if the SMART
software isn’t selected above.
This affects the behavior of the installer when you
perform an upgrade. It enables you to remove any
software in the current SMART Learning Suite
package that isn’t selected in the SMART Install
Manager.
Delay activation
Select to register the product keys on a
system without activating them. Registered
keys can be activated when users start
SMART Notebook software.
Delaying activation is useful for uniform deployments
that include users who don’t use SMART Notebook
software. Only users who start SMART Notebook
software activate registered keys and consume a
license.
If you don’t select this setting, the software
automatically activates during installation
rather than manually after installation.
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Control
Procedure
Notes
Disable the License
Status dialog box
Select to prevent the software activation
reminder from appearing after
SMART Notebook software starts.
When this check box is selected, the software
activation reminder appears only when the
SMART Notebook software trial period expires.
General Options: Installation Options
Installation directory
Type the path to your preferred folder
where program installation files are stored.
If you specify a folder, include a back slash (\) at the
end of the path.
Once you specify the path, selected
programs are installed in sub-directories of
this location.
If you don’t specify a folder, Windows Installer installs
the software in sub-directories of the default folder
C:\Program Files\SMART Technologies (32-bit
systems) or C:\Program Files (x86) SMART
Technologies (64-bit systems).
IMPORTANT
Ensure the folder path valid.
SMART Installer Manager doesn’t verify the folder
path.
Start SMART System
Menu at logon
Select to start the SMART System [N/A]
SMART Technologies
Error Report
SMART Technologies Error Report installs
by default as part of the installation.
This application installs by default as part of the
installation, but can be turned off through Install
Manager.
Install desktop
shortcuts
Select to create shortcuts on the desktop.
In the Windows 7 operating system, this option
creates shortcuts on the desktop.
Menu when the user logs on.
In the Windows 8.1 operating system, shortcuts are
created in the Windows 8.1 Apps menu.
General Options: Network/Firewall Settings
SMART lab features
operates as expected
Add the URLs to your teacher and student
network’s whitelist.
This setting confirms that the SMART lab features
operate correctly in SMART Notebook.
Handwriting recognition: Language selection
General Options: Language Selection
Select the handwriting
recognition resources
you want to install
Select the handwriting recognition
resources you want to install.
Don’t select more than 18 handwriting recognition
resources if you’re running an administrator
installation with the SMARTLearningSuite.msi file
(see smarttech.com/kb/170081).
General Options: SMART Product Update
Install SMART Product
Update in Full mode
Select to install SMART Product Update
(SPU) in Full mode.
[N/A]
Install SMART Product
Update in Dashboard
mode
Select to install SPU in Dashboard mode.
[N/A]
Do not install SMART
Product Update
Select to not install SPU.
[N/A]
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Control
Procedure
Notes
Check for updates
Type the number of days (1 to 60) between
SPU checks.
This option is available only if you install SPU in Full
mode.
By default, SPU checks for product updates every 30
days.
Notify users about
SMART product
updates
Select to notify users of available SMART
product updates.
This option is available only if you install SPU in Full
mode.
Reset per-user
changes to the
previous two settings
Select to remove existing Check for
updates and Notify users about SMART
product updates values the next time the
user runs SPU.
This enables administrators to push new values for
these settings to computers and ensures the new
values are accepted. Individual users can still modify
these settings.
General Options: Customer Experience
Enable the Customer
Experience Program
on all devices
Select to automatically enable the
Customer Experience Program for all
users.
[N/A]
Disable the Customer
Experience Program
on all devices
Select to automatically disable the
Customer Experience Program for all
users.
[N/A]
SMART Notebook: Gallery Content
Gallery Content
Team Content
My Content
Team Content path:
See Installing and maintaining Gallery content on
Type the path to the Team Content folder, page 57
which is a location on your school’s network
where users can store shared content
My Content path:
Type the path to the My Content folder,
which is a location on the user’s computer
where he or she can store individual
content.
Install print capture
driver
Select to include the Print Capture Driver in
the installation.
The Print Capture Driver is a printer driver that
enables users to export content from other
programs to SMART Notebook software by using
the SMART Notebook Document Writer.
Register
SMARTDocument
Camera drivers
Select to enable the registration of SMART
Document Camera™ drivers.
Disable the registration of SMART Document
Camera drivers if they conflict with the third-party
drivers on the computer.
Copy the SMART
Notebook tutorial file
Select to copy the SMART Notebook
software tutorial file to the user’s Document
folder.
The SMART Notebook software tutorial file opens
when a user first starts the software. It
demonstrates how to use the software and what’s
new in the current version of the software.
If there is limited space on users’ computers, you can
choose to not copy the tutorial file to their
Documents folders.
Update the Windows
Firewall exception list
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Select to allow SMART Notebook software
to communicate through the Windows
Firewall for advanced SMART Notebook
software developer kit (NBSDK)
functionality.
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This property updates the Windows Firewall
exception list for Domain and Private networks.
CHAPTER 2
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Control
Procedure
Notes
SMART Product Drivers: Optional Settings
Enable Tablet PC
Support
Select to use Tablet PC functionality with
your SMART interactive display without
having to connect a Tablet PC.
This property is applicable for the Windows 7
operating systems. It has no effect on other
operating systems.
Start SNMP Agent
services at logon
Select to enable SNMP Agent services.
[N/A]
SMART Ink: Optional Settings
Start SMART Ink at
logon
Select to start SMART Ink when the user
logs on.
[N/A]
Using third-party tools
You can customize SMART software installation packages by creating MST files using a third-party
tool, such as Orca database editor, and the Windows Installer properties (see Windows Installer
properties below).
Windows Installer properties
Property
Allowed values
Notes
[String]: A language MST file for the
installation (see Installation language
files and codes on page 53).
Ensure the specified MST file is in the
same folder as the MSI file.
General properties
TRANSFORMS
This property defines the language of
the installer’s user interface and the
installed software’s icons and
shortcuts. It doesn’t define the
installed software’s user interface
language. The installed software uses
the computer’s operating system
language if it’s supported, or English
(U.S.) if not.
You can also use the TRANSFORMS
property to apply an MST file created
by SMART Install Manager (see ) or a
third-party tool.
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Property
Allowed values
MSIFASTINSTALL 1: Disable creating a system restore
point.
0 (default): Ask Windows to create a
system restore point.
Notes
This property applies to the complete
installer (EXE) only. The MSI installer
follows Windows Installer
conventions and doesn’t create a
system restore point in quiet (/qn)
mode, but asks Windows to create a
system restore point in full, reduced
or basic UI modes.
By default, Windows 8.1 operating
system and later creates a maximum
of one system restore point in a 24hour period.
ACTIVATE_
LICENSE
1 (default): Register the product keys
and automatically activate the
software.
0: Register the product keys and
don’t automatically activate the
software (delay activation).
Registered keys can be activated
when users start SMART Notebook
software.
DISABLE_NAG
1: Prevent the software activation
reminder from appearing after
SMART Notebook software starts.
0 (default): Allow the software
activation reminder to appear after
SMART Notebook software starts.
INSTALL_BOARD 1: Install SMART Product Drivers.
Delaying activation (0) is useful for
uniform deployments that include
users who don’t use
SMART Notebook software. Only
users who start SMART Notebook
software activate registered keys and
consume a license.
When 1 is selected, the software
activation reminder appears only
when the SMART Notebook software
trial period expires.
[N/A]
[Empty string]: The product is turned
off.
LAUNCH_
SYSTEM_MENU
1 (default): Automatically start SMART
System Menu after installation and
each time the system is started.
[N/A]
[Empty string]: Don’t automatically
start SMART System Menu after
installation and each time the system
is started.
INSTALL_INK
1: Install SMART Ink
[Empty string]: The product is turned
off.
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[N/A]
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Property
Allowed values
Notes
INSTALL_
NOTEBOOK
1: Install SMART Notebook software.
[N/A]
NB_PROD_KEY
[String]: The 25-character product
key for SMART Notebook software
you received from SMART.
[N/A]
MATH_PROD_
KEY
[String]: The 22- or 25-character
product key for SMART Notebook
Math Tools software you received
from SMART.
[N/A]
UNINSTALL_
EXISTING
1: Remove SMART software products This enables you to remove any
available in the current SMART
software in the current package that
Learning Suite package found on any isn’t included in your command.
machine on your system (except any
SMART products you included in your
command).
[Empty string]: The product is turned
off.
[Empty string] (default): Upgrade all
SMART Learning Suite software
found on your system, even if the
SMART software isn’t selected
above.
INSTALLDIR
[String]: Type the path to your
preferred folder where program
installation files are stored.
[N/A]
Once you specify the path, selected
programs are installed in
sub-directories of this location
DESKTOP_
ICONS
1 (default): Creates desktop shortcuts
to the software.
[N/A]
[Empty string]: Does not create
desktop shortcuts.
CR_ENABLED
1 (default): Enables
SMART Technologies Error Report.
[N/A]
0: Disables SMART Technologies
Error Report.
SPU properties
INSTALL_SPU
1 (default): Install SPU in Full mode.
2: Install SPU in Dashboard mode.
0: Don’t install SPU.
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In Full mode, users can view the
installed versions of SMART software
as well as their product keys, and
download and install updates.
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Property
Allowed values
Notes
SPU_TIME_
FRAME
[Integer]: The time in days (1 to 60)
between SPU checks.
By default, SPU checks for product
updates every 30 days.
This property is applicable only if you
install SPU.
PRODUCT_
NOTIFICATION
1 (default): Notify the user when
updates are available from SPU.
This property is applicable only if you
install SPU.
0: Don’t notify the user when updates
are available from SPU.
INVALIDATE_
1: Remove existing Check for
HKCU_INTERVAL updates and Notify users about
SMART product updates values the
next time the user runs SPU.
0 (default): Don’t remove existing
Check for updates and Notify users
about SMART product updates
values the next time the user runs
SPU.
This enables administrators to push
new values for these settings to
computers and ensures the new
values are accepted. Individual users
can still modify these settings
Customer Experience Program properties
CUSTOMER_
LOGGING
1 (default): Enable the Customer
Experience Program.
[N/A]
0: Disable the Customer Experience
Program.
SMART Notebook software properties
FULL_GALLERY
1: Install the full product.
[N/A]
[Empty string]: The product is turned
off.
LAT_CONTENT
1: Install the Lesson Activity Toolkit
collection.
[N/A]
[Empty string]: The product is turned
off.
TEAM_
CONTENT_
PATH
18
[String]: Specify the path to the
Team Content folder, which is a
location on your school’s network
where users can store shared
content.
smarttech.com/kb/171071
You must specify a path to an existing
folder in this property.
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Property
Allowed values
Notes
MY_CONTENT
[String]: Specify the path to the
My Content folder, which is a
location on the user’s computer
where he or she can store individual
content.
You can include environment
variables in the path.
PRINT_CAPTURE 1 (default): Install the Print Capture
Driver.
[Empty string]: Don’t install the Print
Capture Driver.
INSTALL_
DOCCAM_
DRIVERS
This property is useful if you want to
store content in a shared network
folder so users can access their
My Content folder from any
computer on the network.
The Print Capture Driver is a printer
driver that enables users to export
content from other programs to
SMART Notebook software by using
the SMART Notebook Document
Writer.
1 (default): Enable the registration of
SMART Document Camera drivers.
Disable the registration of SMART
Document Camera drivers if they
[Empty string]: Disable the registration conflict with existing third-party
of SMART Document Camera drivers. drivers on the computer.
COPY_TUTORIAL 1 (default): Copy the
SMART Notebook software tutorial
file to the user’s Documents folder.
0: Don’t copy the SMART Notebook
software tutorial file to the user’s
Documents folder.
The SMART Notebook software
tutorial file opens when a user first
starts the software. It demonstrates
how to use the software and what’s
new in the current version of the
software.
If there is limited space on users’
computers, you can choose to not
copy the tutorial file to their
Documents folders.
ENABLE_NB_
FIREWALL
1 (default): Allow SMART Notebook
This property updates the Windows
software to communicate through the Firewall exception list for Domain and
Windows Firewall for advanced
Private networks.
NBSDK functionality.
0: Don’t allow SMART Notebook
software to communicate through the
Windows Firewall. SMART Notebook
software can listen locally but is
unable to communicate through the
Windows Firewall.
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CHAPTER 2
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Property
Allowed values
Notes
SMART Product Drivers properties
ENABLE_
STPCS
1 (default): Use Tablet PC functionality
with the SMART Board interactive
whiteboard without connecting a
Tablet PC.
0: Don’t use Tablet PC functionality
with the SMART Board interactive
whiteboard without connecting a
Tablet PC.
START_SNMP_
SERVICE
1: Start Simple Network Management
Protocol (SNMP) when the user logs
on.
This property is applicable for the
Windows 7 operating systems. It has
no effect on other operating systems.
If you specify 0, users don’t have
touch support at the Windows logon
screen.
[N/A]
0 (default): Don’t start SNMP when the
user logs on.
INSTALL_
UNSIGNED_
DRIVERS
1: Enable the registration of unsigned
third-party drivers.
0 (default): Disable the registration of
unsigned third-party drivers.
If you enable the registration of
unsigned third-party drivers, the
installation process could ask users if
they trust the makers of the drivers
during installation. This can cause
issues if you deploy the installation in
Silent mode. Therefore, it’s best to
disable the registration of third-party
drivers if you deploy the installation in
Silent mode.
SMART Ink properties
LOSU_INK
1 (default): Start SMART Ink when the
user logs on.
[N/A]
0: Don’t start SMART Ink when the
user logs on.
Handwriting recognition resources properties
Don’t select more than 18 handwriting recognition resources if you’re running an
administrator installation with the SMARTLearningSuite.msi file (see
smarttech.com/kb/170081).
AR
1: Install the Arabic handwriting
recognition resource.
[N/A]
ZH_CN
1: Install the Chinese (Simplified)
handwriting recognition resource.
[N/A]
ZH_TW
1: Install the Chinese (Traditional)
handwriting recognition resource.
[N/A]
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Property
Allowed values
Notes
CS
1: Install the Czech handwriting
recognition resource.
[N/A]
DA
1: Install the Danish handwriting
recognition resource.
[N/A]
NL
1: Install the Dutch handwriting
recognition resource.
[N/A]
EN_GB
1: Install the English (UK) handwriting
recognition resource.
[N/A]
ET
1: Install the Estonian handwriting
[N/A]
recognition resource.
FI
1: Install the Finnish handwriting
recognition resource.
[N/A]
FR
1: Install the French handwriting
recognition resource.
[N/A]
DE
1: Install the German handwriting
recognition resource.
[N/A]
EL
1: Install the Greek handwriting
recognition resource.
[N/A]
HE
1: Install the Hebrew handwriting
recognition resource.
[N/A]
HU
1: Install the Hungarian handwriting
recognition resource.
[N/A]
IT
1: Install the Italian handwriting
recognition resource.
[N/A]
JA
1: Install the Japanese handwriting
recognition resource.
[N/A]
KO
1: Install the Korean handwriting
recognition resource.
[N/A]
LT
1: Install the Lithuanian handwriting
[N/A]
recognition resource.
LV
1: Install the Latvian handwriting
[N/A]
recognition resource.
MS
1: Install the Malay handwriting
recognition resource.
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[N/A]
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Property
Allowed values
Notes
NB
1: Install the Norwegian handwriting
recognition resource.
[N/A]
PL
1: Install the Polish handwriting
recognition resource.
[N/A]
PT_BR
1: Install the Portuguese (Brazil)
handwriting recognition resource.
[N/A]
RO
1: Install the Romanian handwriting
recognition resource.
[N/A]
RU
1: Install the Russian handwriting
recognition resource.
[N/A]
SK​
1: Install the ​
Slovak handwriting
recognition resource.
[N/A]
ES
1: Install the Spanish (Spain)
handwriting recognition resource.
[N/A]
SV
1: Install the Swedish handwriting
recognition resource.
[N/A]
TR
1: Install the Turkish handwriting
recognition resource.
[N/A]
Internet access properties
ACC
[Integer]: Enable Internet access for
specified components.
l
0: No components
l
2: Language Setup
l
4: SMART Product Update
l
8: Customer Experience
Program
l
l
22
13: All components except
Language Setup
15 (default): All components
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[N/A]
Chapter 3
Deploying the software
Using the command-line interface
Installing prerequisite third-party software
Installing SMART software with the complete installer
Installing SMART software with the installation package
Examples
Windows Installer parameters
Using third-party imaging or remote management software
24
24
25
26
27
27
28
You can deploy the software using one of the following methods:
l
Deploy the complete installer using the command line interface.
l
Deploy the installation packages using the command line interface.
l
Deploying the installation packages using third-party imaging or remote management
software.
IMPORTANT
l
Install all the prerequisite third-party installation packages before you deploy the
SMARTLearningSuite.msi package. Some SMART Notebook software features will not
function as expected if the prerequisite third-party software is not installed first. For more
information, see Installing prerequisite third-party software on the next page.
l
Close any Firefox browser windows before installing the Adobe Flash Player plug-in.
l
If you are deploying SMART Product Drivers, the user must log off and log back on after you
deploy the software to start the SMART Board Service. In addition, an error message might
appear after you deploy the software stating that the SMARTBoardService.exe file could
not be found, the user can close this error message. This message will appear only when
the system is not connected to a SMART Board interactive flat panel.
l
If you want to install handwriting recognition resources, do so when you first deploy the
software. If you install a handwriting recognition resource after the first deployment use the
resource’s individual MSI file.
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CHAPTER 3
DEPLOYING THE SOFTWARE
NOTES
l
You might need to manually activate the software after you deploy it.
l
Once the software products are installed, users can use SMART Language Setup to
download and install handwriting recognition languages that were not installed by the
admin.
Using the command-line interface
Using the command-line interface, you can deploy installation packages in many ways, such as by
running commands from the command prompt or by including commands in batch script files.
Installing prerequisite third-party software
To install the Microsoft .NET Framework 4.5.1 files
NOTE
Follow the instructions on the MSDN website
(msdn.microsoft.com/en-us/library/ee390831.aspx) when deploying the Microsoft .NET
Framework in the .NET Framework Deployment Guide for Administrators.
Run the following command to install the files in UI mode:
[Path]\dotNetFx451_Full_setup.exe /passive /showfinalerror
OR
Run the following command to install the files in silent mode:
[Path]\dotNetFx451_Full_setup.exe /q
Where [Path] is the path to the dotNetFx451_Full_setup.exe file.
To install Microsoft Visual Studio Tools for Office for 32-bit and 64-bit computers
Run the following command:
[Path]\vstor_redist.exe /q
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DEPLOYING THE SOFTWARE
Where [Path] is the path to the vstor_redist.exe file.
To install the Adobe Flash Player ActiveX control
NOTE
This step is only required for Windows 7. Adobe Flash Player ActiveX control is already
included in Windows 8 and later.
Run the following command:
msiexec /i "[Path]\install_flash_player_active_x.msi" [Parameter]
Where
o
[Path] is the path to the install_flash_player_active_x.msi file.
o
[Parameter] is the installation parameter (see Windows Installer parameters on page 27).
To install the Adobe Flash Player plug-in
Run the following command:
msiexec /i "[Path]\install_flash_player_plugin.msi" [Parameter]
Where
o
[Path] is the path to the install_flash_player_plugin.msi file.
o
[Parameter] is the installation parameter (see Windows Installer parameters on page 27).
Installing SMART software with the complete installer
Run the following command if you created an XML file to customize the complete installer:
"[Path]\SMART Learning Suite.exe" --adminfile [XML file][Parameter]
OR
Run the following command if you didn’t create an XML file to customize the installation
package:
"[Path]\SMART Learning Suite.exe" [Properties][Parameter]
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DEPLOYING THE SOFTWARE
Where
o
[Path] is the path to the SMART Learning Suite.exe file and XML file.
o
[XML file] is the name of the XML file.
o
[Properties] is a set of properties you can include to customize the installation (see
Windows Installer properties on page 15).
[Parameter] is the installation parameter (see Windows Installer parameters on the facing
o
page).
Installing SMART software with the installation package
To install SMART software
Run the following command if you created an MST file to customize the installation package:
msiexec /i "[Path]\SMARTLearningSuite.msi" TRANSFORMS="[MST file]"
[Parameter]
OR
Run the following command if you didn’t create an MST file to customize the installation
package:
msiexec /i "[Path]\SMARTLearningSuite.msi" [Properties][Parameter]
Where
o
[Path] is the path to the SMARTLearningSuite.msi file and MST file.
o
[MST file] is the name of the MST file.
o
[Properties] is a set of properties you can include to customize the installation (see
Windows Installer properties on page 15).
o
[Parameter] is the installation parameter (see Windows Installer parameters on the facing
page).
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CHAPTER 3
DEPLOYING THE SOFTWARE
Examples
The following example installs SMART Notebook software and SMART Product Drivers in Silent
mode:
msiexec /i "[Path]\SMARTLearningSuite.msi" INSTALL_NOTEBOOK=1 INSTALL_BOARD=1
INSTALL_INK="" LAT_CONTENT="" FULL_GALLERY=""
The following example installs the default software products, SMART Notebook software, SMART
Product Drivers, SMART Ink, Gallery Essentials, and Lesson Activity Toolkit:
msiexec /i "[path]\SMARTLearningSuite.msi /q
Windows Installer parameters
The following are the standard Windows Installer parameters for the msiexec command.
Parameter
Use
/q
Hide the installation wizard.
NOTE
This is Silent mode.
/qb
Show a basic installation wizard.
/qb!
Show a basic installation wizard without a Cancel button.
/qb+!
Show a basic installation wizard without a Cancel button but with a dialog box
signaling the end of the installation.
/qr
Show a reduced installation wizard.
/qf
Show the full installation wizard, including a dialog box signaling the end of
the installation or the Fatal Error, User Exit or Exit dialog box.
/qn
Hide the installation wizard and the dialog box signaling the end of the
installation.
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CHAPTER 3
DEPLOYING THE SOFTWARE
Using third-party imaging or remote management
software
The following procedure shows how to deploy SMART software using Group Policy-based
deployment software. For information on deploying SMART software using your organization’s
third-party imaging or remote management software, see the software’s documentation.
NOTES
l
This procedure may vary depending on your version of Windows operating system and
your system preferences.
l
Ensure your domain controller has Windows Installer 4.5.
To deploy an installation package
1. Copy all contents of the admin .zip file (including subfolders) to \\[Domain
Controller]\NETLOGON, where [Domain Controller] is your domain controller.
IMPORTANT
If you want users to be able to view and use the handwriting recognition feature in a
language other than English, you must also copy the Support folder to \\[Domain
Controller]\NETLOGON.
The installer looks for handwriting recognition resources in the Support folder only. The
Support folder is located in the downloaded .zip file.
Also, for both Gallery and Lesson Activity Toolkit to install and operate successfully, verify
that all folders and subfolders of the Support folder is copied over.
It is important you follow these guidelines to ensure a successful installation:
o
You must maintain the Support folder structure.
o
The Support folder must reside in the root of the folder where the MSI file is stored.
2. Open Control Panel, double-click Administrative Tools, and then double-click Active
Directory Users and Computers.
The Active Directory Users and Computers window appears.
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3. Right-click your domain, and then select Properties.
The Properties dialog box appears.
4. Click the Group Policy tab, and then click Edit.
The Group Policy Object Editor dialog box appears.
5. Browse to Computer Configuration\Software Settings.
6. Right-click Software Installation, select New > Package, and then browse to and select the
MSI file from step 1.
7. In the Deploy Software section, click Advanced, and then click OK.
8. Click the Modifications tab, click Add, and then browse to and select the MST file from step 1.
9. Click OK to apply the MST file to the MSI file.
10. Close all open windows and dialog boxes.
The next time each computer on the domain starts, the computer automatically installs the
software in Silent mode with the customizations defined in the MST file.
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Chapter 4
Activating and renewing the
software
Activating the software during installation
Activating the software after installation
Renewing keys
Renewing keys in unattended mode
Renewing keys in user interface mode
Enabling and disabling automatic renewal of keys
Using SMART Product Update (SPU) to retrieve activation status
Returning a product key activation with a command-line script
31
32
34
35
36
37
38
39
Activating the software during installation
If you want to activate SMART Notebook software during deployment, you can use either of the
following practices, depending on your deployment method:
l
System imaging: If you use system imaging, do not activate the software before you freeze
the image. You can use the Delayed Activation feature to register your product key on the
system before freezing it. After the image is deployed, SMART Notebook software will
prompt you to activate the registered product key. (see Delay Activation procedure in the
table under SMART Install Manager controls on page 12).
l
Network deployment: If you use a network deployment tool, such as Group Policy software
installation, start up scripts, or Microsoft SCCM, you can specify your product key normally in
Install Manager or by using command-line parameters. Activation will occur during installation
on each individual computer.
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ACTIVATING AND RENEWING THE SOFTWARE
Activating the software after installation
There are two situations in which the software doesn’t activate completely:
l
Imaging a computer: Activation is linked to the hardware identifier of the computer on which
the software is installed and activated. If you clone a hard drive image with installed and
activated software, you must activate the software on each cloned computer.
l
Reverting a computer to an earlier state: If you use system recovery or protection software
that periodically restores the computer to an earlier state, you might need to activate the
software before locking the computer so that the activation record is not cleared each time
the computer is restored.
Run the activation wizard while the computer is connected to the network, or complete the
following procedure to activate the software on each computer.
NOTE
SMART Product Drivers and SMART Ink don't require activation.
Flag
Purpose
--a
Activate the product key automatically.
Specify if it’s an auto renew or not:
--no-auto-renew
or
--auto-renew
--pks="[Product keys]"
Specify the product keys. When there are one or more
product keys use commas to separate.
--pk
Specify the product key.
--v=4
Activation version for this release.
--puid <Product ID>
Specify the Product ID, where Product ID is notebook_14
--monitor=[Number]
Specify the monitor to display the activation wizard.
--proxy=[Host:Port]
Specify the proxy host and port number to use for
activation.
--proxyuser=[User]
Specify the proxy user name to use for activation.
--proxypassword=[Password]
Specify the proxy password to use for activation.
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Flag
Purpose
--locale=[Code]
Display the activation wizard user interface in a specific
language, where [Code] is your language code (see
Installation language files and codes on page 53).
To activate SMART software after installation
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe"
--puid notebook_14 --m=[Value] --v=4 --a [Optional flags] --pks="[Product
keys]"
Where
o
[Value] is 4 to run the activation wizard in unattended mode.
OR
[Value] is 6 to run the activation wizard in user interface mode.
o
[Optional flags] are options you can include to configure the activation wizard.
o
Where [Product keys] are one or more software product keys, separated by commas.
To activate only SMART Notebook Math Tools software after installation
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe"
--puid notebook_14 --m=[Value] --v=4 --a [Optional flags]
--pks="[Product keys]"
Where
o
[Value] is 4 to run the activation wizard in unattended mode.
OR
[Value] is 6 to run the activation wizard in user interface mode.
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CHAPTER 4
ACTIVATING AND RENEWING THE SOFTWARE
o
o
[Optional flags] are optional flags you can include to configure the activation wizard.
Flag
Purpose
--monitor=[Number]
Specify the monitor to display the activation wizard.
--proxy=[Host:Port]
Specify the proxy host and port number to use for
activation.
--proxyuser=[User]
Specify the proxy user name to use for activation.
--proxypassword=[Password]
Specify the proxy password to use for activation.
--locale=[Code]
Display the activation wizard user interface in a
specific language, where [Code] is your language
code (see Installation language files and codes on
page 53).
Where [Product keys] are one or more software product keys separated by commas.
Renewing keys
If your school has purchased maintenance or subscription licenses, SMART software attempts to
renew the keys automatically on a scheduled basis before and after the keys’ expiry dates.
However, you can choose to explicitly renew the keys at a specified time. You can also choose to
disable automatic renewal in situations where you don’t want the keys on a computer to be
renewed (because, for example, you’re planning to retire the computer).
TIP
The activation wizard user interface distinguishes between maintenance and subscription
licenses:
l
Maintenance licenses are labeled with “Premium features will expire on [Date] without an
active subscription”.
l
34
Subscription licenses are labeled with “Expires on [Date]”.
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ACTIVATING AND RENEWING THE SOFTWARE
Renewing keys in unattended mode
To renew all keys
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=15 --v=4
--renewal-mode all
To renew all keys associated with a single product
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=15 --v=4
--renewal-mode product --puid=[Product]
Where [Product] is notenook_14.
NOTE
This command renews all keys associated with the specified product.
To renew specific keys
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=15 --v=4
--renewal-mode product --puid=[Product] --pks="[Product keys]"
Where
35
o
[Product] is notebook_14.
o
Where [Product keys] are one or more software product keys separated by commas.
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CHAPTER 4
ACTIVATING AND RENEWING THE SOFTWARE
Renewing keys in user interface mode
To renew all keys associated with a single product
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=16 --v=4
--renewal-mode product --puid=[Product] --uipack=[UI pack]
Where
o
[Product] is notebook_14.
o
[UI pack] is the corresponding UI pack for the selected product (notebook_10).
NOTE
This command renews all keys associated with the specified product.
To renew specific keys
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=16 --v=4
--renewal-mode product --puid=[Product] --uipack=[UI pack]
--pks="[Product keys]"
Where
36
o
[Product] is notebook_14.
o
[UI pack] is the corresponding UI pack for the selected product (notebook_10).
o
Where [Product keys] are one or more software product keys separated by commas.
smarttech.com/kb/171071
CHAPTER 4
ACTIVATING AND RENEWING THE SOFTWARE
Enabling and disabling automatic renewal of keys
To enable automatic renewal of specific keys
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=17
--puid=[Product] --v=4 --auto-renew --pks="[Product keys]"
Where
o
[Product] is notebook_14.
o
Where [Product key] is the software product key.
To disable automatic renewal of specific keys
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=17
--puid=[Product] --v=4 --no-auto-renew --pks="[Product keys]"
Where
o
[Product] is notebook_14.
o
Where [Product keys] are one or more software product keys separated by commas.
To disable automatic renewal on a computer
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --m=18 --v=4
--no-auto-renew
To enable automatic renewal on a computer
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
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CHAPTER 4
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SMART Product Update\activationwizard.exe" --m=18 --v=4
--auto-renew
Using SMART Product Update (SPU) to retrieve
activation status
You can use SMART Product Update (SPU) from the command line to retrieve information on SPU
settings and activation status. You could use this in scripts with industry standard execution tools to
retrieve information on your network’s computers.
To use SPU on 32-bit Windows
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --query [Options] >
OutputFile.txt 2>nul
NOTES
o
OutputFile.txt is the file in which you record the results. The path to this file can be
absolute or relative. When specifying a path to a folder, make sure you have write
permissions to that folder.
o
The 2>nul command suppresses any messages that appear on the Standard Error
output stream.
o
[Options] is used for the following optional parameters:
o
--format [Format]
Valid values for [Format] are csv, json or xml. The json and xml format provides full
details, and csv formats provide basic information.
o
--key [Key]
This parameter is used to narrow down the returned results. The appropriate
format for this parameter is json or xml.
o
The 64-bit version of this command uses the same options and parameters as the 32bit version.
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CHAPTER 4
ACTIVATING AND RENEWING THE SOFTWARE
To use SPU on 64-bit Windows
Run the following command:
"C:\Program Files (x86)\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --query [OPTIONS] > OutputFile.txt
2>nul
Returning a product key activation with a
command-line script
As of version 16.0, SMART Notebook supports the return of a product key activation with a
command-line script. An activationwizard.exe command can be deployed across the network to
return the activation from several computers, making the product key available for use on other
computers.
You can specify multiple keys in one command by using the command format below.
To return product keys on 32-bit Windows
Run the following command:
"C:\Program Files\Common Files\SMART Technologies\SMART Product
Update\activationwizard.exe" --puid notebook_14 --m=4 --v=4 --return --pks=
[Product key],[Product key]
To return product keys on 64-bit Windows
Run the following command:
"C:\Program Files (x86)\Common Files\SMART Technologies\
SMART Product Update\activationwizard.exe" --puid notebook_14 --m=4 --v=4 -return --pks=[Product key],[Product key]
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Chapter 5
Updating the software
Using a Windows Installer update installation package (MSI file)
Using a Windows Installer patch (MSP file)
42
43
SMART periodically releases updates to its software. These updates add new features and resolve
issues.
Go to smarttech.com/software to download the latest installation package. SMART provides
updates in two file formats in the installation package:
l
Windows Installer update installation packages (MSI files)
l
Windows Installer patches (MSP files)
NOTE
MSP files are available only for select updates as identified on the SMART website.
Which file format you use depends on the version of the software installed on your computers and
the version of the update. If these versions are the same, you can use the MSP file, if available, to
install the update. If these versions are different (because, for example, a previous version of the
software is installed on your computers), you must first upgrade the software on your computers to
the same version as the update using the MSI file and then install the update using the MSP file, if
available.
After you download an installation package and extract the update files, place the update files in a
location on your network that’s accessible to all the computers you plan to update.
IMPORTANT
You cannot roll back an update after installing it on your computers. You must uninstall the full
version of the software using Control Panel or the command line interface (see Chapter 6:
Uninstalling the software on page 45), and then install the previous version of the software.
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CHAPTER 5
UPDATING THE SOFTWARE
Using a Windows Installer update installation
package (MSI file)
The command line for running an update using a Windows Installer update installation package
varies depending on whether the update is major or minor.
NOTE
The SMART website indicates whether an update is major or minor.
To run a major software update using a Windows Installer update installation package
Run the following command:
msiexec /i "[Path]\[File].msi" [Parameter]
Where
o
[Path] is the path to the MSI file.
o
[File] is the name of the MSI file.
o
[Parameter] is the installation parameter (see Windows Installer parameters on page 27).
IMPORTANT
Do not include the REINSTALLMODE and REINSTALL properties.
To run a minor software update using a Windows Installer update installation package
Run the following command:
msiexec /i "[Path]\[File].msi" REINSTALLMODE=vomus REINSTALL=ALL [Parameter]
Where
o
[Path] is the path to the MSI file.
o
[File] is the name of the MSI file.
o
[Parameter] is the installation parameter (see Windows Installer parameters on page 27).
IMPORTANT
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CHAPTER 5
UPDATING THE SOFTWARE
You must include the REINSTALLMODE=vomus and REINSTALL=ALL properties for a minor
update to succeed.
Using a Windows Installer patch (MSP file)
To run a software update using a Windows Installer patch
Run one of the following commands:
msiexec /p "[Path]\[File].msp" REINSTALLMODE=omus /q
msiexec /update "[Path]\[File].msp" /quiet
Where
43
o
[Path] is the path to the MSP file.
o
[File] is the name of the MSP file.
smarttech.com/kb/171071
Chapter 6
Uninstalling the software
Using the SMART Uninstaller user interface
Using the SMART Uninstaller command line interface
Other commands
Product codes
45
46
49
49
After installing SMART Learning Suite 16.2, you can use SMART Uninstaller to uninstall the software.
Using the SMART Uninstaller user interface
You can uninstall SMART Learning Suite 16.2 from individual computers using the SMART
Uninstaller user interface.
To uninstall SMART Learning Suite 16.2 using the SMART Uninstaller user interface
1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART
Tools > SMART Uninstaller.
OR
In Windows 8.1 operating system, go to the Apps screen and then scroll to and select
SMART Technologies > SMART Uninstaller.
OR
In Windows 10 operating system, select Start > All apps, and then scroll to and select
SMART Technologies > SMART Uninstaller.
2. Press Next.
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CHAPTER 6
UNINSTALLING THE SOFTWARE
3. Select the check boxes of the SMART software and supporting packages that you want to
uninstall, and then press Next.
NOTES
o
Some SMART software is dependent on other SMART software. If you select this
software, SMART Uninstaller automatically selects the software on which it depends.
o
SMART Uninstaller automatically uninstalls any supporting packages that are no longer
being used.
o
If you choose to uninstall all SMART software, SMART Uninstaller automatically
uninstalls all supporting packages, including itself.
TIPS
o
To select all software and supporting packages, press Select All.
o
To clear the selection of all software and supporting packages, press Clear All.
4. Press Uninstall.
SMART Uninstaller uninstalls the selected software and supporting packages.
5. Press Finish.
Using the SMART Uninstaller command line
interface
In addition to the user interface, SMART Uninstaller provides a command-line interface. You can
use this interface to automate the removal of SMART Learning Suite 16.2 and uninstall SMART
Learning Suite 16.2 remotely.
NOTE
SMART recommends that you copy SMART Uninstaller to a temporary location before running
command lines and prefix command lines with start /wait.
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CHAPTER 6
UNINSTALLING THE SOFTWARE
To uninstall all SMART software
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o
For 32-bit operating systems:
copy "%CommonProgramFiles%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
o
For 64-bit operating systems:
copy "%CommonProgramFiles(x86)%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
2. Uninstall all software by running the following command:
start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --noui
--uninstall-all --uilevel none
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
del "%TEMP%\SMART Uninstaller.exe"
To uninstall SMART software by product name
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o
For 32-bit operating systems:
copy "%CommonProgramFiles%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
o
For 64-bit operating systems:
copy "%CommonProgramFiles(x86)%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
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CHAPTER 6
UNINSTALLING THE SOFTWARE
2. Uninstall select software by running the following command:
start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --noui
--uninstall "[Product names]" --uilevel none
Where [Product names] is a comma delimited list of product names.
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
del "%TEMP%\SMART Uninstaller.exe"
To uninstall SMART software by product code
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o
For 32-bit operating systems:
copy "%CommonProgramFiles%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
o
For 64-bit operating systems:
copy "%CommonProgramFiles(x86)%\SMART Technologies\SMART Uninstaller.exe"
"%TEMP%"
2. Uninstall select software by running the following command:
start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --noui
--uninstall-pc [Product codes] --uilevel none
Where [Product codes] is a comma delimited list of product codes.
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
del "%TEMP%\SMART Uninstaller.exe"
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CHAPTER 6
UNINSTALLING THE SOFTWARE
Other commands
The following is a list of all the commands you can use with SMART Uninstaller.
Command
Description
Notes
--dry-run
Runs the command line but
doesn’t uninstall the
software.
This is useful for testing
command lines before
running them.
--locale [Language code]
Displays SMART Uninstaller
in a language other than the
operating system’s
language.
The appropriate language
pack must be installed to
display SMART Uninstaller
in the language.
Specifies the user interface
Where [Level] is none, basic (default), that displays when SMART
Uninstaller uninstalls the
reduced or full
software.
Normally, --uilevel none is
used only in combination
with --noui.
Where [Language code] is a
language code (for example,
fr for French)
--uilevel [Level]
--no-auto-remove
Disables the automatic
This is used only if --noui is
removal of supporting
also included.
packages (for example,
SMART Common Files) that
are no longer required after
the selected packages are
uninstalled.
--noui
Doesn’t display the SMART
Uninstaller user interface.
Normally, --noui is used
only in combination with
--uilevel none.
--uninstall-all
Uninstalls all detected
SMART packages.
[N/A]
--uninstall [Product names]
Uninstalls the specified
products.
[N/A]
Uninstalls the specified
products.
[N/A]
Where [Product names] is a comma
delimited list of product names
--uninstall-pc [Product codes]
Where [Product codes] is a comma
delimited list of product codes
Product codes
Version
Product code
SMART Notebook software
11.4
49
{79660EE7-9C0B-4962-B566-2693FE34719D}
smarttech.com/kb/171071
CHAPTER 6
UNINSTALLING THE SOFTWARE
Version
Product code
14.0
{4DF72C85-33C5-4297-A0DE-FC6DB766695D}
14.1
{84579080-E961-4DE7-93AB-5E2B81A96387}
14.2
{D4C0DEF0-8D83-4884-91D9-83A07D0F2CB5}
14.3
{18E53BBD-971F-4A77-9620-EB2C1539E308}
15.0
{955F23AC-CABC-4F34-A3E4-3DF2305B64BE}
15.1
{5E112563-E291-4C20-849F-49CE3BAD73D1}
15.2
{E6EE86DD-5B8B-483D-83EB-18B9E1FD9BB8}
16.0
{47F91537-12BD-4B30-8726-5A033FE61CDA}
16.1
{AA217CD3-F8C1-4AEA-A145-5850078BFB17}
16.2
{87948734-3F7C-4E9D-8702-3B05AF3CDA23}
{46878139-B691-4169-BF20-847BC0534801}
(shipped with 16.2 January re-release)
SMART Product Drivers
11.4
{53330A17-78DE-458E-9997-292A2D6D3ADD}
11.5
{B1209081-5D82-4F8A-8318-BE7583B6E265}
11.6
{890680EC-2F88-47F0-970C-593081E62593}
12
{111A1715-267A-4387-B63D-D7E6E7D97677}
12.1
{67F35E75-A186-4F80-B291-8283331D5550}
12.2
{C3C9E674-3FD2-4535-B733-C7C62074DC4A}
12.3
{A418B556-1E81-4D42-B54E-979720B3DEBF}
12.4
{BFF16FAE-1B84-40EA-B60E-385F5A392512}
12.5
{696243E7-E4BB-4696-ACF0-C6D2FC012136}
12.6
{1E280E41-ED8E-424C-9EA9-FD52963B21BE}
(shipped with SMART Notebook 16.1)
{3298B999-38D0-4650-8FB7-3C9E71325465}
(shipped with SMART Notebook 16.2)
{B1F3CCEB-DD3B-42BF-A59B-3053C8D873F6}
(shipped with SMART Notebook 16.2 January re-release)
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CHAPTER 6
UNINSTALLING THE SOFTWARE
Version
Product code
SMART Ink
2.0
{5ABC49B5-D0DC-428D-A082-4AEFF6490F04}
2.1
{B4F5D378-9784-442B-97D5-24CAAF3299AA}
2.2
{FC69B741-DC56-4591-97A2-A6BA211B7E76}
2.3
{FAF3CC40-F647-4AA7-84D6-7BD67C4F2362}
2.3.1
{232C8EC0-4856-4EEA-B99F-5FCC4E103A09}
3.1
{52ECF84B-09E9-4C98-B4FD-17EE1BC09921}
3.2
{57E67FAF-87D9-4573-BC7F-C95B1A71287A}
4.0
{A5AEF478-1170-4335-86B8-561328B193EC}
4.1
{7AB1FDF1-6998-43AD-B705-EA8AF7439407}
4.2
{11ECCC34-FC75-4DA0-B13D-E89D1E6661BF}
{EEFD4396-4B0C-4846-9EEB-B931179AB46E}
(shipped with SMART Notebook 16.2 January re-release)
SMART Common Files
2013 (11.3)
{BBA07B40-F7C6-44F7-BF08-767F8835685F}
2013 (11.4)
{26A95DBF-A866-4838-A8C9-FA219FCBD22E}
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Appendix A
Language files and codes
Installation language files and codes
Handwriting recognition resources
53
54
Installation language files and codes
Language
Code
File
English (U.S.)
1033
1033.mst
English (UK)
2057
2057.mst
Arabic
1025
1025.mst
Chinese (Simplified)
2052
2052.mst
Chinese (Traditional)
1028
1028.mst
Czech
1029
1029.mst
Danish
1030
1030.mst
Dutch
1043
1043.mst
Estonian
1061
1061.mst
Finnish
1035
1035.mst
French (France)
1036
1036.mst
German
1031
1031.mst
Greek
1032
1032.mst
Hebrew
1037
1037.mst
Hungarian
1038
1038.mst
Italian
1040
1040.mst
Japanese
1041
1041.mst
Latvian
1062
1062.mst
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APPENDIX A
LANGUAGE FILES AND CODES
Language
Code
File
Lithuanian
1063
1063.mst
Norwegian
1044
1044.mst
Polish
1045
1045.mst
Portuguese (Brazil)
1046
1046.mst
Romanian
1048
1048.mst
Russian
1049
1049.mst
Spanish (Spain)
1034
1034.mst
Slovak
1051
1051.mst
Swedish
1053
1053.mst
Turkish
1055
1055.mst
Handwriting recognition resources
The SMART Learning Suite 16 and later language packs contain handwriting recognition resources
only. Additional localization resources previously contained in language packs are included in the
product installation files.
File
Code
arabic_handwriting.msi
{648C7144-1B6F-497B-9F1A-6DFE8773816E}
chinese_(simplified)_handwriting.msi
{CA05B824-9AA6-455B-8DF5-2453C865FAF3}
chinese_(traditional)_handwriting.msi
{74B9E115-5E23-4928-92E3-73B8631AA524}
czech_handwriting.msi
{65A75580-36A0-4490-8181-0967DD6C1464}
danish_handwriting.msi
{6218930D-3F77-4768-8C43-CD3FA4168914}
dutch_handwriting.msi
{B4D49CAE-EF29-4775-B0BA0DFD6B2D69D9}
english_(united_kingdom)_handwriting.msi
{B5D5D9DC-3361-43D7-ADED-916CC6E90A03}
estonian_handwriting.msi
{87C03A3D-8B0B-424D-AE43-4ECD74C3CC8E}
finnish_handwriting.msi
{D2BFFB26-00CD-4CA3-932F-818A5C8C7CD8}
french_handwriting.msi
{EF73F0B8-7EBE-4D36-92FA-6BF638F52732}
german_handwriting.msi
{2B73B4A7-03E4-437F-9E7F-AE533A93D4A2}
greek_handwriting.msi
{5066774D-FF40-45EA-B797-F7F36DBC70B7}
hebrew_handwriting.msi
{3623E3DE-104A-4651-B8E3-9D2851636A2F}
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APPENDIX A
LANGUAGE FILES AND CODES
File
Code
hungarian_handwriting.msi
{3AE061AF-B255-4052-9918-849AD4FE0C56}
italian_handwriting.msi
{AF09A64A-245A-458A-8290-421D611A21F5}
japanese_handwriting.msi
{3FB8FA79-CAF4-47CD-A599-D68F72D1CAD1}
korean_handwriting.msi
{C106402C-BC3E-4EA4-A3AE-6BDBCB785DC3}
latvian_handwriting.msi
{0EB8A795-CCF7-46CD-9E8A-1739A539A382}
lithuanian_handwriting.msi
{EE96CAF4-2439-4CD9-BFF7-DC3DFBC7781B}
malay_handwriting.msi
{33A07CFE-B356-45A7-B2E5-99F536CC84B9}
norwegian_handwriting.msi
{AE4A8476-F602-4FC0-A40D-336DC76DD7EE}
polish_handwriting.msi
{11725848-ECA6-4E79-874C-E59D1DA6A122}
portuguese_(brazil)_handwriting.msi
{3C2062D0-82F6-4CE3-ADAD-F993CBE2F4F5}
romanian_handwriting.msi
{84BCEABF-4624-447D-89D8-5D0B5F4DFFBC}
russian_handwriting.msi
{4CF5A60A-8E02-4376-A9F5-8C343D473FCD}
slovak_handwriting.msi
{5E6F10F3-9006-4F78-B231-18866B792E06}
spanish_handwriting.msi
{62F6F0A3-FB04-4FDF-ABB4-11F3A042EB8A}
swedish_handwriting.msi
{9B9B50A8-84A4-4547-A9E5-FA3868CDF78B}
turkish_handwriting.msi
{9D3E3459-395A-4514-8C67-064C123C77C4}
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Appendix B
Installing and maintaining Gallery
content
Gallery content includes the following:
l
Gallery Essentials, which is a collection of educational photos and other images, audio files,
and Adobe Flash Player compatible files.
l
Lesson Activity Toolkit, which contains objects teachers can use to create their own lesson
activities.
You can access Gallery content from the Gallery tab in SMART Notebook software.
Configuring Gallery content using SMART Install
Manager
If you’re customizing the software using SMART Install Manager, complete the procedure in this
section to configure Gallery content.
To configure Gallery content using SMART Install Manager
1. Open the software installation package in SMART Install Manager.
2. Click Product Selection.
The Product Selection page appears.
3. Select SMART Notebook (and any other products you want to install).
4. Click Gallery Content.
The Gallery Content page appears.
5. Select the Gallery content to be installed on each computer.
Gallery Essentials
Lesson Activity Toolkit
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APPENDIX B
INSTALLING AND MAINTAINING GALLERY CONTENT
6. Publish your changes, and then deploy the files.
If you loaded the ESI .EXE with Install Manager, publish will produce a .xml file.
If you loaded the ESI .MSI with Install Manager, publish will produce a .mst file.
7. Make sure the .xml or .mst file is saved into the same folder as the ESI installation package to
be deployed.
Working with Gallery content locations
After installing the software, you can do the following:
l
Starting the software in Administration mode.
l
Change the location of the My Content folder.
l
Create or connect to a Team Content folder.
l
Connect to an RSS feed.
Starting the software in Administration mode
Before you can maintain content folders, you must start the software in Administration mode.
To start SMART Notebook software in Administration mode
1. Open a Command Prompt window.
2. Type the following command:
"[Path]\Notebook.exe" /admin
Where [Path] is the path to the SMART Notebook software program folder.
3. Press ENTER.
SMART Notebook software starts in Administration mode.
Changing the location of the My Content folder
The My Content folder is a location where teachers and students can store content for their
individual use.
You can specify the location of the My Content folder during installation or afterward.
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APPENDIX B
INSTALLING AND MAINTAINING GALLERY CONTENT
To create a new Team Content folder
1. Start the software in Administration mode.
2. Click the Gallery tab.
3. Click the Click here for more Gallery options icon , and then select Administration: Content
Locations.
The Administration: Content Locations dialog box appears.
4. Click Browse.
The Browse For Folder dialog box appears.
5. Browse to and select the new My Content folder, and then click OK.
6. Click Close.
7. Close the software.
Creating or connecting to Team Content folders
All users can create new content and save it in their My Content folders. To allow users to share
content, you must create or connect to a Team Content folder.
TIP
If you create a Team Content folder on a computer’s hard disk, the folder is available only to
users of that computer. However, if you create a Team Content folder on a server, the folder is
available to all users on the school’s network with read and write access to the folder.
To create a new Team Content folder
1. Start the software in Administration mode.
2. Click the Gallery tab.
3. Click the Click here for more Gallery options icon, and then select Administration: Content
Locations.
The Administration: Content Locations dialog box appears.
4. Click Connect to Team Content.
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APPENDIX B
INSTALLING AND MAINTAINING GALLERY CONTENT
5. Browse to and select the folder you want to designate as a Team Content folder, and the click
OK.
NOTE
The software adds an imsmanifest.xml file to the Team Content folder after you click OK.
This file identifies the folder as a Team Content folder.
6. Click Close.
7. Close the software.
To connect to an existing Team Content folder
1. Start the software in Administration mode.
2. Click the Gallery tab.
3. Click the Click here for more Gallery options icon, and select Administration: Content
Location.
The Administration: Content Location dialog box appears.
4. Click Add Existing.
NOTE
The Team Content folder should appear in the list of content folders under the Gallery tab.
5. The Browse to and select the Team Content folder, and then click OK.
6. Click Close.
7. Close the software.
To disconnect a Team Content folder
1. Start the software in Administration mode.
2. Click the Gallery tab.
3. Click the Click here for more Gallery option icon, and then select Administration: Content
Locations.
The Administration: Content Locations dialog box appears.
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APPENDIX B
INSTALLING AND MAINTAINING GALLERY CONTENT
4. Select the folder in the Team Content list, and then click Remove.
IMPORTANT
If you installed the Gallery Essentials and Lesson Activity Toolkit collections, folders for
those collections appear in the Team Content list. Do not remove these folders from the list,
or users will not be able to access these collections.
5. Click Close.
6. Close the software.
Connecting to and RSS feed
You can connect to a public or private RSS feed to send information to your school’s SMART
Notebook software and SMART Notebook SE users through the Gallery tab.
RSS is a format for delivering regularly changing web content. Many news-related websites, blogs
and other publishers broadcast their content as RSS feeds.
To connect to an RSS feed
1. Start the software in Administration mode.
2. Click the Gallery tab.
3. Click the Click here for more Gallery options icon, and then select Administration: Content
Locations.
The Administration: Content Locations dialog box appears.
4. Type the URL of the RSS feed in the Online Resources box.
5. Click Close.
6. Close the software.
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SMART TECHNOLOGIES
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