A TOOLKIT IN A BOX…IN A BOOK
Chapter 1................................. 1
It Begins…at Your Home Store..................... 1
»» Opening Trainer Profile........................... 1
»» Interview Process................................... 1
»» Being Selected for an Opening Team...... 1
»» Interview Tips......................................... 2
Chapter 2................................. 2
It’s Challenge Time....................................... 2
CHALLENGE 1: Build Your Own
Texas Roadhouse Tool Kit.............................. 2
»» How to Build Your Own Trainer Guide..... 2
CHALLENGE 2: Review, Test,
and Be Graded.............................................. 4
CHALLENGE 3: Partner with Your
Texas Today................................................... 4
»» My Reading Checklist:............................ 5
CHALLENGE 4: Audience Audition Time…
Lead an ALLEY RALLY!................................... 6
CHALLENGE 5: Certified Legendary................ 7
»» How Do You Become a Certified
Texas Roadhouse Trainer?....................... 7
»» Train the Trainer Summary..................... 7
CHALLENGE 6: Refresh Your Skills.................. 9
CHALLENGE 7: Train a Person Prior
to the Opening.............................................. 9
CHALLENGE 8: Validate in Menu and POS.....10
»» FOH Trainers..........................................10
»» BOH Trainers..........................................10
»» ALL Trainers...........................................11
CHALLENGE 9: Watch Opening
Trainer Video...............................................11
»» What to Expect as an Opening Trainer....11
»» A. P reparing for an opening..................11
»» B. What to expect Training Week..........12
»» C. Need to know from the TM................12
Chapter 3................................13
»» "On the Road" Lingo..............................13
»» Opening Lingo "Can you find it?"...........14
Chapter 4................................15
Are you ready for this?.................................15
»» FOH and BOH.........................................15
Notes......................................................16-17
Chapter 1
IT BEGINS…
AT YOUR HOME
STORE
Being an Opening Trainer is a great
opportunity and experience to be part of. You
will be on a team that will help you become a
legendary Trainer.
So do you think you have what it takes?
OPENING TRAINER
PROFILE
LEGENDARY POSITIVE ATTITUDE
APPROACHABLE
TEAM PLAYER
ABILITY TO MULTITASK
PATIENT
DESIRE TO LEARN NEW THINGS
DESIRE TO TEACH
OUTGOING PERSONALITY
ABILITY TO BE ON THE ROAD FOR 18 DAYS
GOAL ORIENTED
COMPASSIONATE
CERTIFIED IN-STORE TRAINER
INTEGRITY
ORGANIZATIONAL SKILLS
ABILITY TO TAKE DIRECTION
POSITIVE LEADERSHIP SKILLS
SENSE OF HUMOR
CREATIVITY
MATURITY
COMMUNICATION SKILLS
SELF-DISCIPLINE
Does this describe you? If so, what’s
next? The right way to proceed with
becoming an Opening Trainer is:
INTERVIEW PROCESS
1. T alk to your MP about your interest in
becoming an Opening Trainer; MP must
sign off before the process goes any further
2. MP will contact market Training
Manager(TM)
3. TM will interview either by phone or in
person
BEING SELECTED FOR AN
OPENING TEAM
1. T M will contact MP with position available
and travel dates
2. MP confirms dates and travel with Trainer
3. After MP approval, the MP will contact TM
We want to help you. Here are examples
of interview questions the TM might
ask…
1. W
hy do you want to be an Opening Trainer?
2. Describe yourself in five words.
3. As a certified Trainer, name one strength
and one opportunity you have and discuss
them.
4. What would you bring as a Trainer to the
Opening Team?
5. What are your six-month, one-year, and
two-year goals?
6. Are you comfortable speaking/leading a
cheer in front of 180 people?
7. If you were offered an ASM or AKM job
tomorrow, would you accept it?
8. What would you wear for your favorite
dress-up day?
9. What are your top three training tips?
10. Describe a difficult training moment that
you overcame.
11. What would you hope to take away from an
opening and bring back to your store?
12. In your home store, you are used to training
one employee at a time. How will you
handle training many at once?
1
INTERVIEW TIPS
1.
2.
3.
4.
5.
6.
7.
Be on time.
Be prepared.
Be confident.
Be honest.
Smile.
Ask great questions.
Have FUN!
If you are selected to be on an Opening
Team, you will be contacted by your TM
and MP!
Chapter 2
IT’S
CHALLENGE TIME
Congratulations on being contacted by a
Training Manager to be on a future Opening
Team. In this chapter are eight challenges that
can help you prepare for your first opening.
Some will be easier than others, but they will
prepare you for a great experience. So get
ready to get LEGENDARY.
CHALLENGE 1:
BUILD YOUR OWN
TEXAS ROADHOUSE
TOOL KIT
What can go in a Texas Roadhouse Tool Kit?
Many things…some examples are:
»» Trainer Guide (see below)
»» Training materials you use in your store
»» Biotherm
»» Cutting glove
»» Texas Today
HOW TO BUILD YOUR OWN
TRAINER GUIDE
It is exploring time. Before you go onto
trhfamily.com, get your store username and
password from your Managers. Once logged
on, go to "Documents" and scroll down to
"Training." The items listed are documents
you should place in your Trainer Guide. If you
have any questions, please let your Training
Manager, Service Coach, or FOH Coordinator
know.
Server:
»»
»»
»»
»»
»»
Daily Training Agendas
Daily Quizzes
Menu Study Guide
Cow Diagram
Menu, Server, Bar Knowledge, and Drink
Knowledge Tests
»» FOH Safe Food Test
2
Host:
»» Daily Training Agendas
»» Call Ahead
»» Nametaker
»» Board
»» Updater
»» Large Party
»» Seater/Greeter
»» To-Go
»» Daily Quizzes for all positions
»» Menu Study Guide
»» Cow Diagram
»» Fight the 30-Minute Wait
»» Call-Ahead Recipe
»» Call-Ahead Cheat Sheet
»» Call-Ahead Guide
»» Phone Skill Review
»» Skill Review for all positions
»» Validations for all positions
»» Menu Test
»» All Host Position Tests
»» FOH Safe Food Test
Server/SA:
»» All Server materials listed on previous page
»» Daily Training Agendas
»» Daily Quizzes
»» SA Skill Review
»» SA Agenda
»» SA Test
Bar:
»»
»»
»»
»»
»»
»»
»»
»»
»»
»»
»»
»»
»»
»»
Daily Training Agendas
Daily Quizzes
Menu Study Guide
Cow Diagram
Drink Knowledge Study Guide
Bar Study Guide
Drink Practice List
Bar Taste & Temp
Bartender Skill Review
Bartender Validation
Menu Test
Bar Test
Drink Knowledge Test
FOH Safe Food Test
BOH Positions
»» Daily Training Agendas
»» Daily Quizzes
»» Position Skill Review
»» Position Test
»» Spec Card
»» Position Validation
»» BOH Safe Food Test
All Positions
»» Opening memo
»» Any training materials given to you by
TM or coordinator
»» Table chart
Now that you have your materials,
review and use.
Place your Trainer Guide into
your Texas Roadhouse Tool
Kit and DO NOT FORGET IT!
3
CHALLENGE 2:
REVIEW, TEST, AND
BE GRADED
A great way to assess your knowledge is to test
it. Go on trhfamily.com or ask your Training
Coordinator for the up-to-date tests that relate
to your positions. Below are the tests you need
to complete before you go to an opening. Your
goal is to score 100% on all tests, so make sure
you study first and then ask your Manager or
Training Coordinator to grade and review them.
Server Trainer:
»» Menu Test
»» Server Test
»» Bar Knowledge Test
»» Safe Food Handling Test
Host:
»» Menu Test
»» All Host Position Tests
»»
»»
»»
»»
»»
»»
»»
Seater/Greeter
Updater
Nametaker
Call Ahead
Board
Large Party
To-Go
»» Safe Food Handling Test
4
SA:
»» Menu Test
»» Server Test
»» SA Test
»» Safe Food Handling Test
Bar:
»» Menu Test
»» Bar Knowledge Test
»» Bartender Test
»» Drink Knowledge Test
»» Safe Food Handling Test
Any FOH Position:
»» Table Test - When you arrive at the opening,
take a table test. You need to know the
table numbers for the opening.
Any BOH Position:
»» Position Test
»» Safe Food Handling Test
CHALLENGE 3:
PARTNER WITH
YOUR TEXAS TODAY
It is time to familiarize yourself with one of our
greatest and most important training tools.
Consistent across the country, Texas Today will
be your new best friend. We all use it, so it is
important you feel comfortable and confident
with the information inside. Get ready and
read!
Use a pen and highlighter to note all
information that will pertain to your training
at the new-store opening. DON’T FORGET TO
What are our six Operational Goals?
PLACE IT IN YOUR TEXAS ROADHOUSE TOOL KIT AND
BRING IT TO THE OPENING.
A. Review what’s in Texas Today for
your position
No matter if you are training Host or Broil,
Texas Today contains information that can help
you plan for the opening. You might ask what
you should read to prepare? Well here you go.
MY READING CHECKLIST:
❑❑ Our Culture
What are Kent’s Top Ten Priorities?
Food
1.
2.
3.
❑❑ Orientation
4.
❑❑ Sanitation
5.
❑❑ Restaurant Safety
6.
❑❑ Restaurant Lingo
7.
❑❑ Leadership
8.
❑❑ Local Store Marketer
9.
❑❑ FOH Safety Practices (FOH)
10.
Service
❑❑ Front of House Info (FOH)
❑❑ BOH Safety Practices (BOH)
1.
❑❑ Back of House Info (BOH)
2.
❑❑ Position Specific
3.
B. S o You Think You Know Texas Today?
Now that you have read it cover to cover, it’s
time to have some fun with a quiz. Do you
know these answers?
4.
5.
6.
7.
8.
9.
10.
5
What is a perfect uniform? Fill in the
blanks.
Clean,________________________ T-shirt
Slip-______________________________
(color)____________ or____________shoes
Clean, fitted_____________________ jeans
Black or brown_______________________
What types of hats are acceptable in BOH?
True or False: You can wear facial piercings.
True or False: Tattoos must be covered.
What are our Core Values?
CHALLENGE 4:
AUDIENCE AUDITION
TIME…LEAD AN
ALLEY RALLY!
The biggest difference between new-store
training and in-store training are that with a
new store, you are training multiple Roadies
at one time and will need to speak in front of a
large group of people.
Are you nervous now? Prepare and do an Alley
Rally and it can help you before you go to your
opening.
Here are some tips to help you shine
during your Alley Rally debut:
Alley Rallies are two minutes or less – 75% Fun,
25% Information – so make sure you plan them
that way.
…All with Purpose
C. Position-Specific Review
Last thing to do with your Texas Today: Review
your position skill review and validation. Can
you answer the skill review questions and be
validated for your position?
Do Not Forget To Place Your
Texas Today Into Your Texas
Roadhouse Tool Kit
6
1. R eview with Managers what topics need to
be discussed.
2. Create a note card to help you with your
talking points.
3. Practice, practice, practice - Rehearse in
front of the mirror or in front of your friends
and family.
4. Talk slowly.
5. Involve others to help you lead the Alley
Rally.
6. Have FUN!
7. Ask for feedback from Managers and other
Roadies.
CHALLENGE 5:
CERTIFIED
LEGENDARY
The most important part of being an AMAZING
Trainer is being CERTIFIED! Attending a Train
the Trainer course will allow you to understand
the importance of training. You will learn the
why’s and how’s of legendary training, Top 10
training tips, Trainer profiles, and how we train
- Tell, Show, Do, Review.
*If you have any questions on attending
a Train the Trainer, please contact your
Training Coordinator, Managing Partner,
or Training Manager!
HOW DO YOU BECOME
A CERTIFIED TEXAS
ROADHOUSE TRAINER?
1. Attend a Train the Trainer.
2. Complete and score 100% on the
Train the Trainer Test.
3. Complete and score 100% on your
position test.
4. Train and receive feedback from
a TC and/or Manager.
TRAIN THE TRAINER SUMMARY
(Examples from the Train the Trainer book)
TODAY’S
GAME PLAN
Learn to train new employees
using our materials, systems &
methods.
Learn the importance of training
and your role in it.
BE TESTED AND READY TO TRAIN!!!
Trainer Traits
Why you are here!
Desire to Teach
Compassion
Trust worthiness
Patience
Positive Attitude
Ability to Teach
Legendary Job Knowledge
Outgoing Personality
Organization
Great Communication Skills
Team Player
Success Oriented
Ability to Relate and to build relationships
Leader
Dependability
Supportive to Mgmt
Motivated
7
What
is your job?
*
**
*
TRAIN, CROSSTRAIN &
RE-TRAIN EMPLOYEES
BE A LEADER
ASSIST MANAGEMENT WITH
CONTESTS, ACTIVITIES, &
MEETINGS
STAY CURRENT WITH NEW
TRAINING MATERIALS AND
POLICIES & PROCEDURES
Top10
Training Tips
1. Know who your trainee is and
when to expect them to start.
2. Have training materials ready.
3. Get to know your trainee.
4. Discuss the day’s training agenda.
5. Give trainee tour of restaurant.
6. On the job training (OJT)
7. Review the day’s training.
8. Quiz.
9. Evaluate trainee’s performance.
10. Discuss their next training shift.
8
WHY WE TRAIN
*
*
*
*
*
COMPETITIVE EDGE
CONSISTENCY
CHANGES
CAREER ADVANCEMENT
PROFITABILTY
FOUR EASY
STEPS TO
LEGENDARY
TRAINING
TELL
SHOW
DO
REVIEW
CHALLENGE 6:
REFRESH YOUR
SKILLS
It’s time to refresh your expert skills. Whether
you will be training Broil or Host, this is a great
time to work the position for a minimum of
four shifts before traveling to the new store.
This will help you review recipes, specs, and to
fine-tune your legendary skills.
Some Challenge tips to make this
happen:
1. T alk with your Managers to make sure you
are scheduled for the position.
2. Review the Trainer Guide you created in
Challenge 1 daily.
3. Review recipes, spec cards, quizzes, study
guides, and Texas Today every day while on
the position.
4. Take all tests for the position and score
100%.
5. If you are a BOH Trainer, validate in your
position’s Taste & Temp.
6. If you are an FOH Trainer, you must validate
with the menu and be able to train multiple
people in POS.
7. Ask for daily feedback from your Managers,
PC, or TM.
8. Be revalidated by Manager, PC, or TM.
CHALLENGE 7:
TRAIN A PERSON
PRIOR TO THE
OPENING
Number 6 was a huge Challenge, but doesn’t
it feel great to have it completed? Your next
Challenge will put your knowledge and
training skills to the test. Challenge 7 is to
train someone on the position you will be
working at the opening.
Some Challenge tips to make this
happen:
1. T alk with your Managers and TC about the
training schedule.
2. Follow the training program set in place for
trainee.
3. Complete daily classrooms.
4. Review quizzes with trainee.
5. Be a part of the trainee’s validation.
6. Ask for feedback from trainee, TC, and
Managers.
9
CHALLENGE 8:
VALIDATE IN MENU
AND POS
Now that you are an expert in your position
and have refreshed your training skills by
training a person, it’s time to become an
expert in a few more areas. These two areas
are critical but not limited to only the FOH.
Below is a guide of what you will need to
know, including BOH Trainer’s knowledge. All
Trainers must be menu experts and your POS
knowledge will differ between FOH and BOH.
To complete the Challenge, you must be
validated by a TC or Manager.
FOH TRAINERS
Menu:
Have you:
❑❑ Studied your Menu Study Guide
❑❑ Studied steak descriptions and size
❑❑ Reviewed all plate presentations
❑❑ Reviewed specs of food
❑❑ Retaken the Menu Test and gotten 100%
POS:
Can you:
❑❑ Clock in
❑❑ Check a gift card Balance
❑❑ Issue a gift card
❑❑ Open a table
❑❑ Ring in drinks (alcohol and non-alcohol)
❑❑ Ring in appetizers
❑❑ Ring in entrées
❑❑ Modify orders
❑❑ Send an order to the kitchen
❑❑ Ring in a to-go order
❑❑ Split seats/checks
❑❑ Close a check
❑❑ Put credit card tips in
❑❑ Run a checkout
❑❑ Train a person on the things listed above
BOH TRAINERS
Menu:
Have you:
❑❑ Studied your Menu Study Guide
❑❑ Studied steak descriptions and sizes
❑❑ Reviewed all plate presentations
❑❑ Reviewed specs of food
10
POS:
Can you:
❑❑ Clock in
❑❑ Check a gift card balance
❑❑ Issue a gift card
❑❑ Open a table
ALL TRAINERS
Know these Manager POS functions
and what they are used for:
❑❑ Promo a check
❑❑ Comp a check
❑❑ Void
❑❑ Server sales
❑❑ View tables
❑❑ Flash report
❑❑ Employee Clock in
❑❑ Edit Clock in
❑❑ Edit Clock Out
❑❑ Item availability
❑❑ Delete checkout
CHALLENGE 9:
WATCH OPENING
TRAINER VIDEO
You are almost finished with all your
Challenges. This last one will give you a look
at what you are preparing yourself for as an
Opening Trainer.
So if you are ready, let’s watch an opening LIVE.
Please go to trhfamily.com and look under
"Videos" or watch the video with your TM.
You can use this as a checkoff/guideline
while watching the video.
WHAT TO EXPECT AS AN
OPENING TRAINER
❑❑ Being at store for 18 days
❑❑ Partnering with 18-20 Trainers
❑❑ Training multiple Roadies at once
❑❑ D emonstrating job knowledge and
training skills
❑❑ L earning new ways to train through
games and OJT
❑❑ H aving fun with Trainers, Managers, and
new Roadies
❑❑ Rooming with a fellow Trainer
❑❑ W
earing a legendary uniform every day
(except dress-up days)
❑❑ Displaying a positive, fun attitude
❑❑ D emonstrating Core Values: Passion,
Partnership, Integrity, and Fun…
All with Purpose
A. PREPARING FOR AN
11
OPENING
❑❑ Prepare before the opening
TRAINING WEEK
Refer to Opening Lingo for definitions of terms.
❑❑ C ommunicate with your home store team:
Managing Partner, Kitchen Manager, and/
or Service Manager
❑❑ Review Bubba’s Why’s and Wherefore’s
❑❑ Lead an Alley Rally
❑❑ Hotel check in
❑❑ S pend time with Training Manager, Service
Coach, or Product Coach
❑❑ Employee Orientation
❑❑ Work on Tell, Show, Do, Review
❑❑ Train multiple Roadies at one time
Personal Development before opening
❑❑ R eview tools such as Texas Today, recipes,
etc.
❑❑ Trainer Orientation
❑❑ Teachbacks
❑❑ Meeting of the Day
❑❑ Classroom time
❑❑ POS Training
❑❑ Production/On-the-Job Training
❑❑ W
ork on presentation note cards before
travel
❑❑ Food Demos - Back of House
❑❑ P ractice presentation – time it and receive
feedback
❑❑ Quality Identifiers (QI class)
❑❑ U se Development Workbook with a
mentor for continual development
What to pack
❑❑ Travel needs
❑❑ Trainer Tool Kit
B. WHAT TO EXPECT
❑❑ Food Demos - Front of House
❑❑ Role Play and Pep Rally
C. NEED TO KNOW
FROM THE TM
❑❑ Opening Memo information
❑❑ Trainer Outing
❑❑ B uilding and bringing your TXRH Tool Kit
(see Challenge 1)
If any boxes are left unchecked or you
have any questions, please call your
Training Manager.
See Ya on the Road!
12
Chapter 3
"ON THE ROAD" LINGO
food.
SPECS – Specifications of prepared and nonprepared
PEP RALLY – End-of-week event to celebrate opening
up and having a great Training Week.
TRAINER ORIENTATION – Orientation with all
T&T BUBBLE – Taste & Temp is the most important
EMPLOYEE ORIENTATION – Orientation for all
PER DIEM – Travel spending money.
Opening Trainers to include paperwork, rules, and
overview from TM.
new-store hires that includes games, a store tour,
chants, and energy. Overview of Training Week and
schedules will be discussed.
QI CLASS – Quality Identifier Class, aka "a Taste &
Temp class" for the FOH lead by the BOH Coordinator
or Product Coach.
BOH FOOD DEMOS – BOH production of food tickets
completed by Trainers upholding Texas Roadhouse
standards and picture-perfect food.
FOOD DEMOS FOH – BOH Demo food is placed in
dining room at certain location for Trainers and
trainees to review in detail.
PEOPLE NOTES – Daily notes on trainees recognizing
strengths and opportunities.
PUNCH LISTS – List created from day 1 to include
construction issues, needs, and wants. These lists are
communicated to coordinators and TM.
ROLE PLAY – Where all FOH trainees get to practice
meal of the day. This bubble allows it to be completed
with no interruptions.
1:00 MEETING – Meeting during Training Week where
TM, Trainers, and Management Team review the day’s
agenda.
TRAINER OF THE DAY – Recognition for Trainers
during Training Week, voted by fellow Trainers.
IRON CHEF – Competition during Training Week for
Trainers to compete for Best Trainer Lunch.
BOH PRODUCTION – Tickets are rung in for BOH
Trainers and trainees to tell, show, do, review by
completing tickets and creating legendary food.
TRAINER OUTING – Team bonding time with TM,
Trainers, and Managers.
NOTE CARDS – Use to help plan classroom talking
points or organize your day.
NOTE PADS – Part of your uniform to be worn every
day. Used for people notes, punch lists, needs, and
wants.
what they have been taught from Monday and
Tuesday.
PERFECT UNIFORM – Set in Texas Today, which
Trainers must follow daily.
FRIENDS AND FAMILY NIGHTS – Two nights where
employees, family members, and the community are
invited to be part of Training Week.
followed = Recipe Right.
TRAINER WORLD – Designated place in the FOH for
training materials to be placed.
RECIPE OUT, RECIPE RIGHT – Recipe out and
TEXAS TODAY – Our training “bible.” Use this as a
basis for all classrooms and knowledge for Texas
Roadhouse and position.
13
OPENING LINGO "CAN YOU FIND IT?"
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DRESS UP DAYS
FOOD DEMOS
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NOTEPAD
OPENING TRAINER
PEOPLE NOTES
PEP RALLY
PER DIEM
PERFECT UNIFORM
POST TRAINING
14
PRODUCT COACH
RECIPE RIGHT
ROOMMATES
TEXAS TODAY
TRAINER WORLD
TRAINING MANAGER
Chapter 4
ARE YOU READY FOR THIS?
FOH AND BOH
❑❑ Completed your TXRH Tool Kit
qqTrainer Guide
qq Home store training materials
qqTexas Today
qq Cutting glove
qq Biotherm
qq Memo
qq Materials given to you by TM or coordinator
❑❑ Study all position training materials
❑❑ Retake all tests related to your opening position and score 100%
❑❑ Complete Texas Today Quiz "So you think you know Texas Today?"
❑❑ Review Texas Today position-specific materials
❑❑ Lead an Alley Rally
❑❑ Be a certified In-Store Trainer
❑❑ Work opening position for minimum of four shifts
❑❑ Train one person on opening position
❑❑ Revalidate in Menu and POS
❑❑ Validate in Manager POS functions
❑❑ Watch Opening Trainer Video
❑❑ Review all “On the Road” Lingo
❑❑ Get ready for your opening!
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Notes
Notes