Minutes of North Hackney Patients’ Information Evening. 27/2/’14
The meeting was titled Innovation and Call to Action and its sub-heading
was Next Steps. It was led by Jamie Bishop, the Chair of the Patient and
Public Involvement Group of the City &Hackney Clinical Commissioning
Group (CHCCG).
The meeting was a follow up meeting from the Engagement Event, held on
November 27th 2013. At that first meeting, seven Programme Boards had
been drawn up, from collated feedback, from the seven groups the meeting
had been divided into. Those seven groups were: 1) Children’s Services, 2)
Long Term Care, 3) Maternity Care, 4) Mental Health Care, 5) Planned
Care, 6) Prescribing and 7) Urgent Care.
The aims of the 27/2/’14 meeting were to inform, those attending, of the
themes of each Programme Board and the proposals that arose from those
themes. As the proposals were just that, proposals for change, and were
not being presented to the meeting as what would take place, nor to
enquire whether those attending agreed or disagreed with those proposals,
these minutes consider the themes and proposals of only one Programme
Board – Urgent Care. The Power Point, used in the meeting, would be
available to practices and groups on request
Urgent Care Themes:
1. Ensuring ability to see a clinician.
2. Restoring confidence in out-of-hours’ care.
3. Ensuring all sectors work together to guarantee efficient delivery of
urgent care services.
Urgent Care Proposals:
1.
2.
3.
4.
Raise awareness of what urgent care services are.
Use social media e.g. apps to raise awareness of urgent care.
Redesign urgent care patient information booklet.
Developing a way of sharing crisis plans for high risk service users.
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5. Training and education for members of the public as well as health
care professionals.
In March/April 2014, local committees and voluntary groups would be
invited to bid to put proposals, from all the Programme Boards, into
practice. The application process would need to be simple with
professionals and service users coming together to develop new services.
It is envisaged that a super Patient and Public Involvement Group would be
formed to do this.
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