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Changing Lives
How we became involved with South Tyneside Council
Clients and how they access the services
Case Study
Performance Outcomes
23/07/2014
John Dryden - Assistant Director
Who We Are
Changing Lives is a national, registered charity
which provides specialist support for thousands of
vulnerable people and their families, every month.
Through our pioneering and innovative work we
help people to make positive, lasting changes in
their lives.
Our aim is to
support people to
change their lives
together
What We Do
We deliver services in
7 key areas:
Direct access services from larger
hostels through to smaller supported
accommodation
A range of services which reach out
and support people out in the
community
A variety of centres which provide
support at every stage of the
recovery journey
Our team dedicated to jobs and preemployment training
Specialist services across the UK
dedicated to women and girls
Activities supporting parents and
children to manage family change
better
Supporting our charitable work; TCUK
Property Services, FareShare North East
& York, and retail
We provide employment and training opportunities for our clients helping to raise self
esteem, increase confidence, and build experience and skills.
We work with others too – partner organisations and volunteers – as we deliver our unique
services across England and Wales, All with a view to changing lives together.
Changing Lives charity is supported by our successful social enterprises which include
charity shops, a furniture warehouse, a food re-distribution scheme (Fareshare North East
and York) and a property maintenance service (TCUK Property Services). Our 330 staff
make us a significant charity sector employer.
Changing Lives’ Homelife project is part of the Government’s ‘Empty Homes Programme’ to
tackle long-term empty properties and bring them back into use. Empty homes brought
back into use can contribute to the housing supply to meet local needs, help tackle
homelessness, prevent neighbourhood decline and regenerate areas. The aim of Homelife
is not only to provide much needed homes for our client group whilst re-generating
dilapidated housing stock, but also help to provide on-going employment and training
opportunities for our clients through the refurbishment of the properties.
How Changing Lives became involved with
South Tyneside Council
2009 - The Assist Project
2011 - Whitehead Street
The Client Group:
Floating support to those at risk of
losing their accommodation
through;
Addictions.
ASBO.
Mental Health.
Mulitple Needs.
The Client Group:
Supported accommodation and
outreach to single socially
excluded people.
75 clients + 11, with a maximum,
of 86 per week
16 bed spaces
Male & Female
Age range 17 to 64
Multiple Needs
Crash pad for emergency support
Performance
Outcomes
Achieve Economic Wellbeing:
• Maximise income, including receipt of the right benefit
• Reduce overall debt
• Obtain paid work/participate in paid work
Enjoy And Achieve:
• Participate in chosen training/education and where applicable, achieving desired
qualifications
• Participate in chosen leisure/cultural/faith/informal learning activities
• Participate in chosen work like/voluntary/unpaid work activities
• Establish contact with external services/family/friends
Be Healthy:
• Better manage physical/mental health and substance misuse
• Better manage independent living as a result of assistive
technology/aids/adaptions
• Increase wellbeing
STAY SAFE:
• Maintain accommodation and avoid eviction
• Comply with statutory orders and processes in relation to offending behaviour
• Better manage self harm, avoid causing harm/risk too and from others
Make A Positive Contribution:
Have a greater choice/involvement within the wider community
The Client Group &
Referral Process
*WHS Accommodation: 17 to 64 years old- male/female
*Assist Floating Support: 18 to 64 years old- male/female
*Assertive outreach: anyone presenting as homeless
*Referrals to the Accommodation project are made via Homefinder, for under 25’s,
close working links to the young persons consortium and the Gateway are in place
*All agencies can refer to the Assist Project, all referrals are dealt with on a priority
basis.
*Assertive Outreach Team ; referrals will come from many sources including police,
local authority, partner organisations , churches, members of the community, word of
mouth as well as the out reach team carrying out their own work.
A very high percentage of clients referred will arrive with multiple needs predominately
mental health, substance misuse, general health and debt.
On going multi agency support is vital to ensure these clients feel supported in their
surroundings and to ensure the best outcomes are achieved with this ‘wrap around’
support.
Assertive Out Reach
Client Group
People who are sleeping rough, in structures not designed to be a home such as the
streets, bins, sheds, garages, tents, derelict houses, other buildings or cars.
People with no where to stay that night, and faced with having no choice but to
sleep rough, including people who are leaving hospital, care, or prison, people
staying very temporarily with friends or family (“sofa surfing”) or are losing
supported or other temporary accommodation.
Work with excluded single entrenched homeless service users.
Couples without children who wish to be accommodated together.
Any Question?