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Content Management Requirements Toolkit Choosing an enterprise-wide Content Management System (CMS) is not easy. When examined in detail, there are hundreds of specific business and technical requirements to be identified and documented. The Content Management Requirements Toolkit contains 112 fully-developed CMS requirements, across five main categories: • content creation • content management • publishing • presentation • contract & business These ready to use requirements can be cut-andpasted directly into your tender document. This will save you dozens of hours writing and reviewing, and is an invaluable checklist to ensure that no critical requirements are missed. Clear and concise, these requirements have been distilled from real-world experience, and reflect actual business needs. Also contains a dictionary of CMS terms and definitions, for use in your tender. Fully-downloadable package 64 pages, April 2002 Only US$375! 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