User Guide
Sprint SmartViewSM for Macintosh
SSV Version 2.28.12.03.2009
www.sprint.com
©2009 Sprint. SPRINT and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.
Table of Contents
Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1A. Setting Up Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1B. Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1C. Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Sprint SmartView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2A. The Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2B. Menus in the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Section 3: Making Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3A. Mobile Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3B. International Roaming (CDMA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Section 4: Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4A. The Application Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4B. Using GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Section 5: Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
5A. Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Section 6: Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6B. Sprint SmartView Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Section 7: Troubleshooting and FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7A. Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
7B. Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
7C. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Section 8: Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
8.
Subscriber Agreement 
General Terms and Conditions of Service 84
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Section 1
Getting Started
Section 1A
Setting Up Service
⽧
⽧
⽧
⽧
⽧
System Requirements (page 2)
Installing the Drivers for Wireless Devices (page 3)
Installing Sprint SmartView (page 3)
Launching Sprint SmartView (page 3)
Device Activation (page 5)
System Requirements
The minimum system requirements for installation and operation of Sprint SmartView are
shown in the table below
Mac OS version 10.5
(Leopard) or above
Mac OS version 10.6
(Snow Leopard) or
above
Intel
Intel
RAM
512 MB
1 GB
Hard Drive Space
60 MB
5 GB
Safari 2.x or above
Safari 2.x or above
Operating System
Processor
Web Browser
Additional Requirements
●
●
●
●
2
Internet Connection (if downloading the installer from the Internet)
CD-ROM (if installing from CD)
DVD (if installing from DVD)
USB port (if installing from a USB device)
Setting Up Service
Before you connect with a wireless device, you will need to ensure that the device’s drivers
are properly installed.
Sprint Mobile Broadband Devices
All Sprint Mobile Broadband devices come with a printed Quick Start Guide or Get Started
Guide that contains instructions for device setup, including driver installation, which typically
involves plugging the device into the appropriate PC Card, ExpressCard, or USB slot to
begin the installation.
Installing Sprint SmartView
Your Sprint Mobile Broadband device includes a copy of Sprint SmartView, residing either
on the device or on an installation CD.
If the installer is preloaded on your device, you will be prompted to install Sprint SmartView
when you connect the device to your computer.
If your device came with an installation CD, simply insert the CD in your computer’s
CD-ROM or DVD-ROM drive, and the installer should run automatically.
For detailed instructions on installing Sprint SmartView, consult the printed Quick Start
Guide or Get Started Guide.
Note: The Sprint SmartView software can also be downloaded from www.sprint.com/downloads.
Launching Sprint SmartView
Once your hardware is installed and ready to connect, you may go ahead and launch the
Sprint SmartView application. To launch the client:
1. Open the Applications folder by holding down the Command and Shift keys and then
pressing the A key.
2. Open the Sprint SmartView folder.
3. Double-click the Sprint SmartView icon in that folder.
Setting Up Service
3
Setting Up Service
Installing the Drivers for Wireless Devices
4. Alternatively, you can double-click the Desktop shortcut on your computer.
Note: After the first time you run Sprint SmartView the software will launch automatically each time you
start your computer. If you want to prevent the client from being launched automatically, remove the
check from the Automatically run this application at login box on the Client settings tab.
4
Setting Up Service
Some Sprint Mobile Broadband devices may require activation (programming) prior to use.
If your device needs activating, Sprint SmartView will inform you and start the activation
process when you connect the device. Although the activation process will vary depending
on the make, model and firmware version of your device, all activations fall into one of the
following categories:
● Hands-Free Activation — Sprint SmartView will simply inform you that it is activating
your device and periodically give you updates about activation status. No intervention
is required on your part.
● One-Touch Activation — Sprint SmartView will display a pop-up window that indicates
that your device requires activation/programming and asks you if you would like to
activate/program the device now. Click the Yes button on the pop-up to activate your
device.
If you choose to cancel activation at this time (by clicking No), you can restart
activation by disconnecting it from your computer and then attaching it again. OneTouch Activation can also be restarted by selecting Activate Device from the Tools
menu. (See “Device Property Window” on page 62 for more information.)
● Activation Wizard — For some devices, Sprint SmartView will display an Activation
Wizard when the device is connected. Although such devices require a few more
steps to activate than those that use the techniques mentioned above, the wizard
provides clear, step-by-step instructions to guide you through the process.
Although you have the option to cancel the activation process at any time, you will not
be able to use the device for data connections until it has been successfully
activated. To restart activation after you have cancelled, just disconnect your device
from your computer and then attach it again.
The Activation Wizard is accessible from the Tools menu by selecting Activate Device.
At anytime there are problems with your connection, or for new service, you can go
through this wizard.
Use the following Activation Wizard tutorial to assist you in activating your device
Activation Wizard Tutorial
Follow these steps to use the Activation Wizard.
Note: This procedure can only be used to activate devices that employ the Activation Wizard. It cannot be
used to activate devices that employ one-touch or hands-free activation methods
1. Connect your device to your computer by inserting it into the appropriate port (USB,
PCMCIA, or ExpressCard).
2. Open the Sprint SmartView application.
Setting Up Service
5
Setting Up Service
Device Activation
3. Select Activate Device from the Tools menu in the Sprint SmartView main window. The
Activation Wizard window as shown below will open.
4. Read the text in the Activation Wizard window and collect the required personal
information according to the instructions in the window.
5. Click Next to proceed to the next page of the Activation Wizard.
6. Follow the instructions in this window for entering your Activation Code (or MSL).
7. Write down the Electronic Serial Number (ESN) shown on this page of the wizard.
6
Setting Up Service
Setting Up Service
8. Click Next to proceed to the next page of the wizard.
This page tells you that your Activation Code has been accepted, and instructs you to
enter the Phone Number (MDN) and the MSID (IMSI_S) that the Sprint Customer
Service Representative gave you.
9. Enter the requested information in the spaces provided.
10. Click Next. The Activation Wizard will display the Confirmation dialog shown below.
Setting Up Service
7
11. Verify that the numbers you entered in the previous window are the numbers that appear
in this Confirmation dialog.
䡲 If the numbers are correct, click Yes. The next page of the Activation Wizard will
appear. Proceed to Step 12.
䡲 If the numbers are not correct, click No. The Activation Wizard will take you back to the
previous window so you can correct your entries.
12. The final page of the Activation Wizard informs you that it will take approximately four
hours to activate your device.
Since the Finish button will be disabled until network services are available, leave your
computer on and the Activation Wizard open until the Finish button is enabled (black
border and text, not gray border and text).
13. When the Finish button is enabled, click Finish to close the Activation Wizard.
8
Setting Up Service
Getting Connected
⽧ Manually Establishing Connections (page 9)
⽧ Returning to Automatic Mode (page 9)
By default, Automatic Mode is Off. You must click on the Auto mode button in order to set
Sprint SmartView to automatically select an available network and establish a connection
based on the priorities specified in the Network Profiles window. (See “Editing a Network
Profile” on page 53) for a discussion of how this works.
However, you can also manually select a network with which to establish a connection.
Manually Establishing Connections
You can manually establish a connection by doing any of the following:
● Click the connection control buttons in the main window to establish a connection.
Profile Select
Arrow
Connect
Button
Manually
Select a
Network
● Click the arrow ( ) beneath any of the connection control buttons. Then, select a
network profile from the menu that appears.
● Select a network profile from the menu that appears when you click the My Networks
button (this menu lists ALL available network profiles).
● Select a network profile from the list in the Network Profiles window and then click the
Connect button.
See the “Manually Connecting....” topics in the sections dedicated to particular connection
technologies for more information on establishing manual connections.
Returning to Automatic Mode
Manually connecting to a network will disable automatic connection.
The Auto button will dim to indicate that automatic connection has been disabled and
Sprint SmartView will no longer establish connections automatically. However, you can
return to automatic mode by clicking the Auto button.
Getting Connected
9
Getting Connected
Section 1B
Section 1C
Getting Help
⽧ Visiting the Sprint Website (page 10)
⽧ Contacting Sprint Customer Service (page 10)
⽧ Troubleshooting (page 11)
This section describes where you can find more information on Sprint services, options, and
troubleshooting problems you have encountered.
Visiting the Sprint Website
Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options,
and more.
You can also:
●
●
●
●
●
Review coverage maps.
Access your account information.
Add additional options to your service plan.
Purchase accessories.
Check out frequently asked questions.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
● Logging on to your account at www.sprint.com.
● Calling us toll-free at 1-888-211-4727 (personal use) or 1-800-927-2199 (business use).
10
Getting Help
The Online Help for Sprint SmartView (select Help from the Help menu) includes
descriptions of most common error messages. Look in the Table of Contents under
Troubleshooting. Additionally, you’ll find that most of the content in this guide also appears
in the Help system.
For help with other problems:
● Chapter 7, “Troubleshooting and FAQ” in this guide describes a number of
informational tools included in Sprint SmartView that may be of help in diagnosing
problems. Additionally, it describes techniques that can be used to resolve the most
common problems.
● Contact Sprint as noted on the previous page.
Getting Help
11
Getting Help
Troubleshooting
12
Getting Help
Section 2
Sprint SmartView
Section 2A
The Main Window
⽧ Basic Layout (page 14)
⽧ The Mobile Control Panel: In Detail (page 16)
⽧ Connection State (page 18)
Basic Layout
Privacy
Indicator
Roaming
Banner
Automatic
GPS
Indicator Mode Indicator
Manually
Select a
Network
Mobile
Control
Panel
Application
Launch Menu
GPS
Search Menu
View Your
Account Info
Privacy Indicator
This icon appears when a mobile broadband device that supports GPS has been attached.
When no such device is present, the icon does not appear..
If a red slash appears across this graphic, a device that supports GPS is present, but its GPS
functions are disabled. This is also called “privacy mode” because the device is not exchanging
information about your location with the network. To exit privacy mode and enable GPS
functions, click the GPS indicator to turn it yellow (or white).
GPS Indicator
This icon indicates whether GPS functions are enabled on your Sprint Mobile Broadband
device. Click this icon to cycle though the three states shown below:
GPS and sharing disabled. In this state, GPS data is not received by the
Sprint SmartView application.
(gray)
(yellow)
14
GPS enabled/sharing disabled. GPS data is received by the Sprint
SmartView application, but the received data is not shared with third-party
GPS applications.
The Main Window
Hover over this icon to view the data received from your GPS device. Click the arrow to the
right of it to open the GPS Applications menu. (See page 44.)
Note: This icon will not appear if your device does not contain a supported GPS receiver or if GPS has
been disabled entirely by checking the Disable GPS on Device box on the Location/GPS tab of
the settings window (see page page 42).
Automatic Mode Indicator
Normally, the Sprint SmartView software will automatically establish a connection using the
Network Profile with the highest priority. However, it switches to manual connection mode
when you manually choose a network to connect to.
This indicator lights up to indicate the Sprint SmartView software is in automatic connection
mode. The indicator dims when in manual mode. However, you may return to automatic
mode by clicking this indicator. (See “Getting Connected” on page 9 for more information.)
Connection Status
This area displays connection status information for the current connection technology.
(See “Connection State” on page 18, for more information.)
My Networks
Click this button if you would like to manually select a network to connect to. This produces
a list of all networks that are available for connection.
Mobile Control Panel
This panel is displayed if you have a 3G or 4G Sprint Mobile Broadband device attached to
your computer (or if your computer has such a device built in). It is used to connect to and
disconnect from 3G and 4G networks. (See “The Mobile Control Panel: In Detail” on
page 16, for more information.)
My Account
When you are connected to the Internet, you can click this button to be taken to a page that
allows you to view your Sprint Mobile Broadband account information.
GPS Search Menu
If your device supports GPS functionality, you can search for nearby restaurants, hotels and
other amenities using this menu. To perform a search, just type what you are searching for
in the space provided or select one of the predefined searches from the menu. (See “The
GPS Search Menu” on page 43, for more information.)
The Main Window
15
The Main Window
(white)
GPS and sharing enabled. In this state, GPS data is received by the Sprint
SmartView application and data is shared with third-party GPS applications
using the NMEA protocol.
Application Launch Menu
Quickly launch commonly used applications by selecting a desired application from this menu.
Additional applications can be added to this list using the App Launcher tab of the settings
window. (See “Launching External Applications” on page 34 for more information.)
The Mobile Control Panel: In Detail
The Mobile Control Panel is used to establish connections to 3G and 4G mobile networks. Click
any item in the illustration below for more information.
Roaming
Banner
Connection
Status Indicator
Mobile Protocol
Indicator
International Roaming
Profile Select
Arrow
Roaming
Indicator
Signal
Strength
Connection
Timer
Connection
Status Text
Click here to connect
or disconnect
3G/4G Technology
Button
Connection Status Indicator
The color of this icon is a visual indication the connection state for your Sprint Mobile
Broadband device. (See “Connection State” on page 18 for a detailed explanation of the
various possible states.)
The image on the icon indicates whether 3G or 4G mobile technology is selected:
3G Mobile
4G Mobile
Roaming Banner
If you are roaming off of the Sprint network for a 3G connection, additional information about
your roaming state may be displayed here. It is not displayed for a 4G connection.
Mobile Protocol Indicator
This indicator displays the mobile broadband data protocol (“bearer type”) used by a 3G
network you are currently connected to. (See “3G Bearer Types” on page 26 for more
information.) This is not displayed for 4G connections. (WiMAX is the only 4G bearer type
supported.)
16
The Main Window
This icon appears for 3G connections if the currently selected network is a roaming
network. In other words, you will be roaming off the Sprint network if you connect to this
one. Consult your wireless service plan for more information about roaming.
Signal Strength
This gauge shows the strength of the signal being broadcast from the currently selected
network. Stronger signals tend to produce more reliable connections.
3G/4G Technology Button
This button appears if you have both a 3G mobile device and a 4G mobile device attached
to your computer (or a single device that supports both types of connection). Click it to
switch from 3G mode to 4G mode (and vice versa). Note that if you have a dual-mode
device that supports both of these functions, there will be a brief delay while the device
switches modes.
Connection Timer
This timer indicates how long you have been connected to the currently selected network.
The timer only appears when you are currently connected via the selected technology type.
Note: The timer can be turned off completely (hidden always) by unchecking the Display Connection
Timer box on the Client settings tab.
The Main Window
17
The Main Window
Roaming Indicator
Connection Status Text
A brief textual description of the connection status for the currently selected network (for
example, “Ready to Connect” or “Connected”). This also usually includes the name of the
current network. However, some states (such as “No Device Detected”) are not network-specific.
Connection State
Each button indicates its corresponding technology's connection status by changes in
brightness or color..
Connected. Sprint SmartView is connected using this technology.
Ready. Sprint SmartView is ready to establish a connection using this
technology.
Not Ready. Sprint SmartView is NOT ready to establish a connection using
this technology. This state will be displayed briefly while the device is being
initialized. If it continues to be displayed, there is most likely a problem with
the device or with network availability. A brief description of the specific state
will appear in the Connection Status Text area.
Selecting Alternate Networks
Click the arrow ( ) to the right of a connection state indicator to cycle through the networks
available for the corresponding technology.
18
The Main Window
Menus in the Main Window
Section 2B
Menus in the Main Window
⽧ The Sprint SmartView Menu (page 19)
⽧ The File Menu (page 20)
⽧ The Tools Menu (page 20)
⽧ The Help Menu (page 21)
This section describes the menus that are accessible from the Mac menu bar.
The Sprint SmartView Menu
About Sprint SmartView
Selecting this item will display a window with Serial Number, Version and Technical Support
information. Clicking on the System Info button will display your computer's system
information. This information may be helpful when communicating with technical support.
Preferences
Selecting this item will display the Settings window. Various settings for Sprint SmartView
may be changed via the Settings window.
Hide Sprint SmartView
Selecting this item will hide the Sprint SmartView application from your screen. An icon will
remain in the dock. This is useful if you want to keep the Sprint SmartView available without
terminating an active connection. To return to Sprint SmartView, click on the Sprint
SmartView icon in the dock.
Quit Sprint SmartView
Select this item to quit the Sprint SmartView application. Quitting the application will
terminate an active 3G or 4G connection.
Menus in the Main Window
19
The File Menu
Clicking File in the menu bar of Sprint SmartView's Main Window opens a short menu with the
following options:
● Airplane Mode — Selecting this item disables all adapters. An airplane icon will appear in
the main window to indicate that airplane mode has been engaged. Click this icon or
select the menu item a second time to return to normal operation.
● My Account — When you are connected to the Internet, you can click this button to be
taken to a page that allows you to view your Sprint Mobile Broadband account
information.
The Tools Menu
Clicking Tools in the menu bar of Sprint SmartView's Main Window opens a menu with the
following options:
● Profiles — Display the Network Profiles window (see page 52.)This window is used to
create and edit network profiles. It is also used to set their priority.
● Lock Device/Unlock Device — Lock and unlock your device. (See “Locking and Unlocking
Your Sprint Mobile Broadband Device” on page 25 for more information.)
● Mobile Information — Open the Mobile Information window. This window displays
technical information about the mobile network you are connected to and your current
Sprint Mobile Broadband device. (See “The Mobile Information Window” on page 71.)
● WiMAX Info — Selecting this item opens the WiMAX Information window. This window
displays some technical information about the WiMAX network you are connected to and
your current WiMAX device.
● Change Device Mode — Selecting this item allows you to change from 3G to 4G mode
and vice versa when using a dual-mode device. Note that if you have a dual-mode
device that supports both of these functions, there will be a brief delay while the device
switches modes.
● Update Data Profile — Instruct your Sprint Mobile Broadband device to update its
provisioning information so that it may properly use Sprint data services.
● Activate Device — Activate your Sprint Mobile Broadband device.
● Check for Application Updates Now — Force Sprint SmartView to check for updates to its
software and its databases immediately.
● Settings — Open the Settings window. The Settings window allows you to configure a
number of personal preference features. This window is covered in detail in “Sprint
SmartView Settings” on page 6-56.”
20
Menus in the Main Window
Clicking Help in the menu bar opens a short menu with the following options:
● Search — Enter a term in the Search field to find related menu items and help topics.
● Help — Open Sprint SmartView’s Help System.
● Event History Manager — Display a list of the most recent Sprint SmartView events,
network connections, network disconnections, errors, etc. (See “Event History
Manager” on page 70 for more information.)
● About Sprint SmartView — Open a window displaying version information for the
Sprint SmartView software. (See page 74.)
Menus in the Main Window
21
Menus in the Main Window
The Help Menu
22
Menus in the Main Window
Section 3
Making Connections
Section 3A
Mobile Broadband
⽧ Manually Connecting to the Sprint Mobile Broadband Network (page 24)
⽧ Automatic vs Manual Connection (page 25)
⽧ Locking and Unlocking Your Sprint Mobile Broadband Device (page 25)
This section describes connecting to a mobile broadband network.
Manually Connecting to the Sprint Mobile Broadband Network
Before you begin, you will need the following:
● A 3G or a 4G Sprint Mobile Broadband device that you will use to establish connections.
Windows device drivers for this device must be properly installed according to the
manufacturer's instructions and the device must be selected in the Hardware tab of
Sprint SmartView's Settings window.
● A valid Sprint Mobile Broadband account.
● A network profile configured to access the Sprint network (this is created for you
automatically when you connect a supported Sprint Mobile Broadband device.)
Follow these steps to connect to a Sprint Mobile Broadband network:
1. If you have not already done so, connect the device that you wish to use. Sprint
SmartView will begin searching for an available network.
2. If you want to switch from 3G to 4G (or vice versa), click the Switch to 3G or Switch to 4G
button. You can also select Change Device Mode from the Tools menu. Note that if you
have a single device that supports both 3G and 4G connections rather than two separate
devices, there will be a few seconds delay while the device switches modes.
3. When Sprint SmartView is ready, the connection status text on the Mobile control panel
will display “Ready:” followed by the name of the network that has been selected. Click
Connect to establish a connection.
Note: If you are using a CDMA Mobile Broadband device for international roaming, clicking the arrow ( )
on the right side of the Connection Status Indicator produces a menu listing all CDMA network
profiles. You can establish a connection using any profile listed simply by selecting it from the
menu. The default (“Sprint”) profile, however, should be used when connecting to any of Sprint’s
roaming partners. (See “International Roaming (CDMA)” on page 27 for more information about
roaming internationally
24
Mobile Broadband
By default, Automatic Mode is Off. You must click on the Auto mode button in order to set
Sprint SmartView to automatically select an available network and establish a connection
based on the priorities specified in the Network Profiles window. Manually connecting to a
network will disable automatic connection. The Auto button will dim to indicate that
automatic connection has been disabled and Sprint SmartView will no longer establish
connections automatically. However, you can return to automatic mode by clicking the Auto
button.
Locking and Unlocking Your Sprint Mobile Broadband Device
You can lock your Mobile Broadband device to prevent it from being used by unauthorized
individuals. A locked device cannot be used to establish a connection until it has been
unlocked.
Locking the Device
1. Select Lock Device from the Tools menu. The Enter Lock Code window appears.
2. Enter the current Lock Code in the space provided.
Note: The default lock code is the last four digits of the device’s phone number, which can be found by
selecting Mobile Info from the Tools menu (it’s the second item under User Information on the
Device tab.)
3. Click OK to lock the device.
Unlocking the Device
1. Select Unlock Device from the Tools menu. The Enter Lock Code window appears.
2. Enter the current Lock Code in the space provided.
3. Click OK to unlock the device.
Mobile Broadband
25
Mobile Broadband
Automatic vs Manual Connection
3G Bearer Types
The bearer types described below are available for 3G connections.
CDMA Bearer Types (Used for Domestic 3G Connections)
CDMA bearer types include the following (from fastest to slowest):
EVDO REV A
Revision A of the EVDO protocol supports download speeds of up to 3.1 megabits per second.
EVDV
EVDV (Evolution-Data/Voice) is a bearer type for 3G CDMA networks that supports downloads
speeds of up to 3.1 megabits per second.
EVDO
EVDO (Evolution-Data Optimized) revision 0 is a bearer type for 3G CDMA networks that
supports download speeds of up to 2.4 megabits per second.
1xRTT
1xRTT (1 times Radio Transmission Technology) is the most basic bearer type for 3G CMDA
networks. It is usually limited to download speeds of 144 kilobits per second. Because of its
limited (slower) nature, it is sometimes referred to as a 2.5G technology.
QNC
QNC (Quick Net Connect) is a 2G bearer type. As one of the earliest protocols for transmitting
digital data over CDMA networks, it is capable only of relatively slow download speeds of 14.4
kilobits per second.
26
Mobile Broadband
International Roaming (CDMA)
⽧ Selecting CDMA on a Dual-Mode Device (page 27)
⽧ Switching Between a CDMA Device and a WiMAX Device (page 27)
⽧ Establishing an International Roaming Connection (page 28)
⽧ Selecting CDMA on a Dual-Mode Device (page 27)
⽧ International Technical Support (page 31)
This describes how you can you can connect to Sprint’s roaming partner networks around
the world using the same simple, one-click access employed for domestic connections.
Note: You will need a service plan that includes International Roaming.
Selecting CDMA on a Dual-Mode Device
If you have a dual-mode CDMA/WiMAX device, you must select the mode you want to use.
This can be accomplished by doing either one of the following:
● Click on the Switch to 3G/4G button on the main window to switch to 3G mode.
● Select Change Device Mode from the Tools menu.
Switching Between a CDMA Device and a WiMAX Device
If you have both a CDMA device and a WiMAX device attached to your computer, you can
select which device you would like to use by doing the following:
1. Open the Settings window by selecting the Settings option in the Tools menu.
2. Select the Hardware tab.
3. Scan down the list until you locate CDMA Devices. To the right of this heading (in the
Selected column) is a pull down menu. Select Manual from this menu. (This enables
manual selection of your mobile broadband device.)
4. Check the box next to the device you wish to use.
5. Click the OK button to exit the window.
International Roaming (CDMA)
27
International Roaming (CDMA)
Section 3B
Establishing an International Roaming Connection
Once you have attached a CDMA mobile broadband device (or a dual-mode device in CDMA
mode), the Sprint SmartView software will search for an available roaming network and
configure itself to connect to that network as needed. When it’s finished, the status text on the
main window will inform you that Sprint is ready to connect, just as it does for domestic
connections.
Click Connect on the Mobile control panel to establish a connection. The Roaming Banner on
the main window will display “International Roaming.” There will also be a triangle displayed on
the main window as follows:
Roaming Icon
Description
Domestic Roaming
International Roaming
Device Properties CDMA
In order to allow International Roaming you must make sure your CDMA device properties are
set correctly. This window contains additional configuration for Sprint Mobile Broadband
devices. To access this window follow these steps:
1. From the Tools menu select Settings.
2. Select the Hardware tab
3. In the Device list, select the mobile broadband device you are using.
4. Click on the Edit Device Settings button just below the device list. The Device Properties
window will appear.
28
International Roaming (CDMA)
International Roaming (CDMA)
Roaming Selection
The options in this group dictate whether Sprint SmartView will attempt to connect to a
roaming network. Consult your service agreement for more information about roaming
service and any charges that such service may incur. You can choose one of these options:
● Use the Roam Guard menu to specify whether you would like Sprint SmartView to
display a warning message when you are about to connect to a roaming network for
which there may be additional roaming charges.
● Always Ask — Sprint SmartView will always display the warning message when
connecting to roaming networks.
● Never Ask — Sprint SmartView will never display the warning message.
● Allow International Roaming — Check this box to allow connections to an international
roaming network outside the U.S., Puerto Rico, and U.S. Virgin Islands. International
roaming charges will apply per your service plan options. Certain data usage limits
apply per your service plan agreement.
● Auto — Connect to the Nationwide Sprint Network when it is available, using roaming
networks only when Sprint service is not available. If Allow International Roaming is
checked, Sprint SmartView will include International roaming networks. Otherwise,
only domestic roaming networks will be included in the automatic selection.
International roaming charges will apply if you do not have an international plan.
● Sprint Only — Connect only to the Nationwide Sprint Network. Never connect to other
networks.
International Roaming (CDMA)
29
Device Configuration
This group allows you to update the configuration files that actually reside on your mobile
device. Note that this group of settings is only available for some Mobile Broadband devices.
The options here include the following:
● Check Disable Service Updates if you want to disable all updates to your device's
configuration. This item disables all the other items in the Device Configuration group and
disables network-initiated updates of the same information.
● Click Activate Device if the selected device has not yet been activated. This will initiate the
device activation process. Note that this button will not be available if the selected device
has already been activated.
● Click Update PRL to download the latest Preferred Roaming List. The Preferred Roaming
List informs your device who Sprint's current roaming partners are. Keeping the list
current ensures that your device will select networks with the most reasonable roaming
fees.
● Click Update Profile to update the profile your device uses to establish connections.
● Click Update Firmware to download the latest version of your device's firmware.
Note: This group of settings is only available for some Mobile Broadband devices and will be disabled for
others.
30
International Roaming (CDMA)
Sprint Worldwide Customer Service is available to answer your questions 24 hours a day, 7
days a week. Visit www.sprint.com/international and click Chat with us to talk online with an
International Services representative; or click Email us to send an email to an International
Services representative; or you can call the numbers below if you need assistance.
While in the United States:
䡵 Call 1-888-226-7212, option 2.
While traveling outside the United States:
䡵 Call +1-817-698-4199, option 3.
There is no charge for this call from your Sprint wireless device.
From a landline phone when outside the United States:
Sprint Worldwide Customer Service can be reached from a landline phone at +1-817-6984199, option 3. Access or connection fees may apply. The toll-free numbers below can also
be used to contact Sprint Worldwide Customer Service in the following countries.
●
●
●
●
●
●
●
●
●
Anguilla 1-888-226-7212
Barbados 1-888-226-7212
Cayman Islands 1-888-226-7212
Dominica 1-888-226-7212
France 0800-903200
Germany 0800-180-0951
Italy 800-787-986
Trinidad & Tobago 1-800-207-7545
United Kingdom 0808-234-6616
Note: This toll-free service is available through ordinary landline phones and some public payphones.
Additional fees may be incurred if you call this service from hotels.
International Roaming (CDMA)
31
International Roaming (CDMA)
International Technical Support
32
International Roaming (CDMA)
Section 4
Applications
Section 4A
The Application Launcher
⽧ Launching External Applications (page 34)
⽧ The Application Launcher Window (page 35)
⽧ Adding an Application (page 37)
⽧ Editing the Settings for a Launched Application (page 38)
⽧ Launching an Application Automatically (page 38)
⽧ The Application Configuration Window (page 36)
This section describes how you can launch external applications from Sprint SmartView and
walks you through the procedures to use this feature.
Launching External Applications
The Sprint SmartView software have the ability to quickly launch commonly used applications.
The application launch menu is a drop-down list of applications that appears
in the lower left corner of Sprint SmartView's main window. Select an
application from this menu to launch the application.
The Application Launch Menu: In Detail
The Application Launch menu is a pull down list of applications that appears in the lower left
corner of Sprint SmartView 's main window. Select an application from this menu to launch that
application. By default, the menu contains the following applications:
Digital Lounge
Takes you to the Digital Lounge.
Coverage Maps
Opens your browser to a website containing Sprint Mobile Broadband Network coverage
information.
My Support
Connects to online support for your Sprint Mobile Broadband device.
My Account
Gives you access to your Sprint account and allows you to check usage data.
34
The Application Launcher
Directs you to a website where you can download an Internet parental control solution that
helps parents protect their children and monitor their Internet usage.
You can add additional icons to the Application bar and the Application menu using the
Configure Applications window. (See “Adding an Application” on page 37 for more
information.)
The Application Launcher Window
The Application Launcher is used to specify which applications should appear in the
Application Launch menu and the Application bar. The settings here also control launchrelated details such as launch delays and Sprint SmartView’s response when a launched
application is shut down.
Opening the Application Launcher
䡵 Select Tools > Settings, and then click the Client tab.
䡵 Click Configure Applications.
The Application Launcher
35
The Application Launcher
Guardian Control
The Application Configuration Window
This window allows you to select an application to be added to the list of launched applications
in the Application Launcher window and/or edit the parameters Sprint SmartView uses to
launch that application.
Clicking Add or Edit will display the Application Configuration window. The following details
may be entered in this window:
Profile Name
This is the name that will be displayed for this application in the Application Launcher area of the
Settings window.
Browse
To select the application to be launched, do one of the following:
● Click Browse, locate the file you want to launch and then click OK.
● Type the complete path and filename of the file you wish to launch in the File box.
Parameters
If you wish to specify any command line parameters to use when launching this file, you may
enter them in this box. Most applications do not require such parameters to launch, but some
may use them to configure particular options. (See the documentation for the application you
36
The Application Launcher
Test
Click this button if you wish to verify that the application launches correctly. Sprint
SmartView will attempt to launch the software with the configuration you have specified.
Icon Selection Controls
You can select an icon to display in the application bar by doing any of the following:
● Drag the desired icon onto the icon well in the Toolbar Settings group.
● Click Browse in the Toolbar Settings group to browse for the desired icon.
● Click the Default Icon button to use the default icon for the selected application.
Adding an Application
Follow these steps to add an application to the list in the Application Launcher settings tab:
1. On the Application Launcher window, click Add. The Application Configuration window
appears (See page 36.)
2. Enter the name of the application that you are adding in the Profile Name box. The
name entered here will be displayed in the Application Launcher window.
3. Click Browse next to the box marked File.
4. Select the file you wish to add to the list and then click Open.
5. If the application requires any additional parameters to be entered on the command
line when it is launched, you can enter them in the Parameters box.
6. By default, Sprint SmartView will use the icon from the program file selected above. If
you want to use an icon from a different file to represent this application, click Browse
in the Toolbar Settings group and then browse for the desired icon or drag the desired
icon onto the icon well in the same group.
7. Click OK.
The Application Launcher
37
The Application Launcher
wish to launch for more information about command line parameters that the application
supports.)
Editing the Settings for a Launched Application
To edit the settings for a launched application follow these steps:.
1. In the Application Launcher window, select the application whose parameters you wish to
edit.
2. Click Edit. The Application Configuration window appears.
3. Make any desired changes. (See page 36 for descriptions of the individual parameters.)
4. Click OK when you are finished.
Note: You cannot edit the settings for the applications added to this list by Sprint.
Launching an Application Automatically
Applications can be automatically launched when you connect to particular network profiles.
Follow these steps to configure automatic application launching:
1. Ensure that the application you wish to launch appears in the list on the Application
Launcher window. (See “Adding an Application” on page 37.)
2. Select Tools > Profiles from the menu bar in the main window.
3. Select the profile with which you wish to launch the applications you specified earlier.
4. Click the Edit button. The Profile Properties window appears.
5. On the General tab, check Enable Application Launcher.
6. Click OK to exit the Profile Properties window.
Special Case
Your default browser is a special case. Although you can add a browser to the list of launched
applications here, it is not the easiest or the most flexible way to launch your default browser.
Each network profile has a dedicated setting that specifies whether your default browser should
be launched upon successful connection. (See “Profile Properties: General” on page 53 for
more information.)
38
The Application Launcher
Do one of the following to prevent an application from launching automatically when you
connect to an associated network profile:
● Remove the application from the list displayed in the Application Launcher window. To
do this, select the application you want to remove and then click Remove. Note that
this also removes the application from the Application Launch menu.
● Prevent all applications from being launched with a particular network profile by
unchecking the Enable Application Launcher box on the General tab of the Profile
Properties window.
Note: All of these options are available for applications that you have added. However, only the last option
is available for applications Sprint has added to the App. Launcher window.
The Application Launcher
39
The Application Launcher
Stopping an Application from Being Launched
Section 4B
Using GPS
This section describes how to use GPS with Sprint SmartView and walks you through the
procedures to use this feature.
⽧
⽧
⽧
⽧
⽧
⽧
⽧
⽧
⽧
⽧
⽧
⽧
Requirements for GPS Service (page 40)
Mobile-Originated vs. Network-Originated Service Modes (page 41)
Privacy Concerns for Network-Originated GPS (page 41)
Mobile-Originated Service Modes (page 42)
Enabling and Disabling GPS (page 42)
Shutting Off GPS Entirely (page 43)
The GPS Search Menu (page 43)
The GPS Applications Menu (page 44)
GPS Data Fields (page 46)
GPS Applications Window (page 47)
Working With Third-Party GPS Applications (page 48)
Adding a GPS Application to the GPS Applications Window (page 48)
Requirements for GPS Service
You will need the following to access GPS services with the Sprint SmartView software:
● You must be using a Sprint Mobile Broadband device containing a GPS receiver. GPS
receivers in mobile phones are not currently supported.
● You must have a valid Sprint Mobile Broadband subscription.
● You must agree to the privacy agreements that appear when you attempt to access
Sprint SmartView’s GPS functions.
● GPS must be enabled. (See “Enabling and Disabling GPS” on page 42 for more
information.)
● Some additional configuration may be required in order to use third-party GPS software.
(See “Working With Third-Party GPS Applications” on page 48 for more information.)
However, GPS services will not be available if any of the following are true:
● Your device only supports CDMA EVDO mode.
● You are using a dual-mode CDMA/WiMAX Mobile Broadband device and that device is
currently connected to a WiMAX network.
● You are currently indoors. GPS receivers must be able to lock onto the global positioning
satellites to accurately determine position. The number of obstructions present indoors
often makes accurate position determination impossible.
40
Using GPS
Mobile-Originated vs. Network-Originated Service Modes
● Mobile-originated queries are generated when you use software on your computer or
on your device to retrieve location data. Applications in this class include any
mapping and navigation software that can be installed on your computer.
● Network-originated queries are generated when the Sprint network needs to locate
your device. This is the method that is used when your device needs to be located in
an emergency. However, it is also possible for applications to use this method to
obtain the position of your device from the Sprint location server
Privacy Concerns for Network-Originated GPS
Since network-originated queries are initiated by the network rather than by you, no
additional configuration is needed to use this feature. However, if you are not comfortable
with Sprint being able to track your device’s location, you can enable “privacy mode” to
block network-originated GPS queries. Under privacy mode, both mobile-originated and
network-originated queries are disabled. So, when you are not actively using GPS, you can
disable it if you wish to avoid the possibility of being tracked. (See “Enabling and Disabling
GPS” on page 42 for instructions.)
At any given time, you can determine whether privacy mode is on by looking at the Privacy
Indicator icon near the upper right corner of the main user interface. It has three states:
Privacy on/GPS disabled. You cannot be tracked using GPS, nor can you use other
GPS functions.
Privacy off/GPS enabled. GPS is currently enabled and the network can use it to
locate you.
(no icon)
No GPS device (Privacy on). The privacy icon does not appear if no GPS-capable
device is currently attached to your computer. It also does not appear if you have
checked Disable GPS on Device on the Location/GPS settings tab. In either of these
cases, GPS is disabled for the entire Sprint SmartView application.
Using GPS
41
Using GPS
GPS queries can be originated either by your device or by the Sprint network:
Mobile-Originated Service Modes
There are two modes of mobile-originated GPS service. Some devices support only one mode;
others support both.
● Basic — the default mode of all GPS-capable devices. In this mode, the Sprint network
helps the device to obtain its initial fix on GPS satellites. This has the effect of allowing the
device to obtain its initial position reading somewhat faster than in standalone mode.
However, this mode requires access to the Sprint network. When the Sprint network is not
available, Sprint SmartView will offer to switch to standalone mode (if your device
supports it).
● Standalone — in this mode, your device acts as a completely standalone GPS receiver. It
does not query the Sprint network for location data. This has the advantage of being
available when you are roaming, but it may take longer to obtain initial position data from
the device.
Note: If your device supports both modes, you can specify which mode will be used by default using the
GPS Mode setting on the Location/GPS tab of the Settings window.
Enabling and Disabling GPS
Using the GPS receiver in your device requires that you enable GPS in the Sprint SmartView
application. Using external third-party GPS applications requires that you enable NMEA.
Enabling GPS and NMEA
IClicking the GPS icon in the main window cycles though the three states shown below:
GPS and NMEA disabled. In this state, GPS data is not received by the Sprint
SmartView application.
(gray)
(yellow)
GPS enabled/NMEA disabled. In this state, GPS data is received by the Sprint
SmartView application, but the received data is not shared with third-party GPS
applications.
GPS and NMEA enabled. In this state, GPS data is received by the Sprint
SmartView application and data is shared with third-party GPS applications.
(white)
Additionally, GPS will be enabled automatically if you initiate a search using the GPS Search
menu. Both GPS and NMEA will be enabled automatically if you attempt to launch an
application using the GPS Applications menu.
42
Using GPS
If you wish to disable GPS entirely, select the Disable GPS on Device checkbox on the Location/
GPS settings tab. (See page See “Disable GPS on Device” on page 64.) This disables GPS
functionality and removes all GPS-related items from Sprint SmartView’s user interface.
The GPS Search Menu
If your device contains a GPS receiver, you can use the GPS Search menu to search for the
nearest restaurants, gas stations and other amenities. This pull-down menu appears on the
bottom of the main window, just to the right of the Application Launch menu.
To perform a search:
1. Specify the type of location to search for by doing one of the following:
䡲 Pull down the menu to select one of the predefined searches (see below).
䡲 Type what you are looking for in the box at the top of the menu. (Sprint SmartView
will search for the nearest examples of whatever you typed and then add this
search to the menu).
2. Click Find.
Note: As custom searches are added, the list can potentially become quite long. Items can be removed
from the list using the window that appears when you click the Configure GPS Applications
button in the Location/GPS tab of the settings window.
Predefined Searches
The following search items are predefined by Sprint:
●
●
●
●
●
●
Sprint Stores
Local Restaurants
Local Banks
Local Hotels
Local Gas Stations
Local Coffee Houses
Note: The Sprint SmartView software does not currently support GPS receivers on wireless phones..
Using GPS
43
Using GPS
Shutting Off GPS Entirely
The GPS Applications Menu
The arrow to the right of the
icon opens the GPS Applications menu. This menu can be
used to quickly launch applications that require GPS input (such as mapping utilities and other
location-based applications).
By default, there are no applications listed here, but you can add GPS applications to the menu
in the GPS Applications window. (See “Adding a GPS Application to the GPS Applications
Window” on page 48 for more information.)
GPS Device Status
This has three possible values:
● Off — Indicates that your device’s GPS receiver is turned off.
● Searching — Your device is searching for satellites. Your device’s GPS receiver must
acquire at least three satellites to provide latitude and longitude data, and four satellites to
provide altitude data.
● Acquired — Your device’s GPS receiver has acquired a sufficient number of satellites to
provide latitude, longitude, and altitude data.
Data Received
These fields display the raw location data generated by your device’s GPS receiver. (See “GPS
Data Fields” on page 46 for descriptions of individual fields.)
Sprint-Defined Shortcuts
Clicking an icon in this group opens a map showing the location of the nearest business or
feature represented by the icon. Click the same icon again to close the map.
Note: Your device’s GPS receiver must be turned on and your device must have a network connection in
order to use this feature.
The most versatile of these is the magnifying glass icon, which allows you to simply type what
you would like to find. For example, typing “Joe's Burgers” would search for the nearest
restaurant by that name. The other standard GPS Icons search for all instances of specific types
of businesses or services (hotels, gas stations, etc.).
User-Defined Shortcuts
You can add your own shortcut icons to the GPS bar using the Configure GPS Applications
interface. Perform these steps to display this interface:
1. Select Settings in the Tools menu.
2. Select the Location/GPS tab.
3. Click Configure GPS Applications.
44
Using GPS
Sharing Your GPS Device
Ordinarily, your device’s GPS receiver can be used only with the applications in Sprint
SmartView. To use your device’s GPS receiver with third-party applications, click the arrow
button in the lower right corner of the GPS Bar. Sprint SmartView will provide an interface
that allows your device’s GPS Receiver to be recognized by standard GPS software.
Note: To use this functionality, you must agree to the Privacy Consent Agreement that appears when this
button is clicked.
Using GPS
45
Using GPS
The procedure for adding a shortcut to the GPS bar is similar to the procedure for adding a
shortcut to the Application bar. (See “Adding a GPS Application to the GPS Applications
Window” on page 48 for more information.)
GPS Data Fields
The following data fields appear on the Location/GPS tab of the Settings window, in the popup
that appears when you hover over the GPS icon:
● GPS Port — The next available NMEA Port available for use by a GPS application. Some
applications require you to enter this port number.
● Heading — The approximate direction in which you are moving. Compass headings
range from 0 degrees (due north) to 360 degrees, with 90 being due east, 180 due south,
and 270 degrees due west.
● Speed — The estimated speed at which you are moving.
● Latitude — Your current latitude, expressed in degrees and rounded to four decimal
places. Positive numbers are used for locations north of the equator. Negative numbers
are used for locations south of the equator. Zero is the equator itself.
● Longitude — Your current longitude, expressed in degrees and rounded to four decimal
places. Positive numbers indicate locations east of the Prime Meridian (which passes
through Greenwich, England). Negative numbers indicate locations west of the Prime
Meridian.
● HEPE — Horizontal Estimated Position Error. This is a measure of the accuracy of your
calculated position. So, if the HEPE is 43 feet, you could be as much as 43 feet from the
coordinates indicated by your device’s GPS receiver.
● Satellites — The number of satellites your GPS receiver has acquired. At least three are
required to provide latitude and longitude and four are required to provide an altitude.
Additional satellites provide greater accuracy (seven or more is considered excellent).
● Last Fix — The date and time that your device’s GPS receiver was last able to update its
location data.
● Altitude — Your current altitude above Sea Level (in feet). Note that because of the
inherent difficultly in determining altitude via GPS, the margin of error for altitude may be
larger than the HEPE (the margin of error for latitude and longitude).
46
Using GPS
This window is reached by clicking the Configure GPS Applications button on the Location/
GPS tab of the Settings window. It is nearly identical to the Application Launcher settings tab
described on page 35 and configuring applications differs very little from one to the other.
However the following differences should be noted:
● The applications configured here are assumed to be GPS-aware (for example,
mapping applications).
● Unlike the Application Launcher settings tab, the list here also contains search items.
These appear in the GPS Search menu. Note, however, that you cannot add new
search items in this window. You can add new search items by typing them into the
box at the top of the GPS Search menu.
● GPS applications must be assigned an NMEA port (See “GPS/NMEA Port” on
page 48.) Sprint SmartView uses this port to send the data generated by your GPS
receiver to the application.
● As a result of the above differences, the procedure to add a new GPS applications
differs somewhat from the process described on page 37. (See “Adding a GPS
Application to the GPS Applications Window” on page 48 for the GPS-specific
version of this procedure.)
Using GPS
47
Using GPS
GPS Applications Window
Working With Third-Party GPS Applications
The Sprint SmartView software allows you to share the GPS data generated by your mobile
broadband device with third-party GPS applications. Typically, such applications assume that
the GPS receiver is attached to a communications port on your computer and that the data it
outputs is formatted according to the NMEA standard for GPS data. The GPS receiver on your
device, however, is attached to your computer through an entirely different kind of port. To
remedy this, the Sprint SmartView software creates one or more virtual ports to which it can
forward NMEA GPS data.
To share GPS data with a third-party application, you must do all of the following:
● Enable GPS and NMEA. (See “Enabling and Disabling GPS” on page 42 for more
information.)
● Identify the GPS/NMEA ports created by the Sprint SmartView software. (See “GPS/
NMEA Port” on page 48,” below.)
● Configure your third-party software to use one of Sprint SmartView’s three GPS/NMEA
ports. (Consult the documentation that came with the third-party application.)
● Add the application to the GPS Applications menu. (See “Adding a GPS Application to
the GPS Applications Window” on page 48.)
GPS/NMEA Port
When you are configuring an application that uses GPS data, the application may ask you to
enter the number of the port over which it will be receiving this data.
Sprint SmartView provides a port that can be used by other applications. You can identify the
port name by doing the following:
1. Make sure that your device is attached to your computer and that you have good GPS
reception.
2. Select Settings from the Tools menu.
3. Select the Location/GPS tab.
4. Click the Test GPS button. This populates the GPS test data in the lower right corner of the
window. The port name is the last item in the test data, labeled NMEA Port.
Adding a GPS Application to the GPS Applications Window
Follow these steps to add an application to the list in the GPS Applications window.
1. In the Location/GPS tab of the settings window, click Configure GPS Applications. The
GPS Applications window appears.
2. Click Add. The Application Configuration window appears.
3. In the Profile Name box, enter the name of the application that you are adding. The name
entered here will be displayed in the Applications window.
4. Click Browse (next to the box marked File).
5. Select the file you wish to add to the list and then click Open.
48
Using GPS
line, you can enter it in the Parameters box. This is an alternative to specifying the port
within the launched application itself. Once you have determined the format that the
application uses for the NMEA command line parameter, there are two ways of
specifying the actual port number:
䡲 Enter a port number directly (for example cu.sierra05).
䡲 Instruct Sprint SmartView to assign the application the next available port each
time the application is opened. To do this, use $NMEAPORT in place of the actual
port number.
7. Click OK.
Note: Applications added using this procedure will appear in the GPS Applications menu rather than the
GPS Search menu. If you wish to add an item to the GPS Search menu, just type the text you want
to search for into the box at the top of the menu itself.
Using GPS
49
Using GPS
6. If the application you are adding supports specifying the NMEA port on the command
50
Using GPS
Section 5
Network Configuration
Section 5A
Network Profiles
⽧ What is a Network Profile? (page 52)
⽧ The Network Profiles Window (page 52)
⽧ Editing a Network Profile (page 53)
⽧ Profile Properties: General (page 53)
This section describes network profiles and walks you through creating, editing, and deleting
network profiles.
What is a Network Profile?
A network profile is a saved configuration for connecting to a particular network. Some of the
settings for network profiles are configured for you by Sprint (and are not user-editable). Others
can be modified according to your preferences. In the current release of the Sprint SmartView
software, there is only one network profile defined.
The Network Profiles Window
Network profiles can be added and configured in the Network Profiles window. To access the
Network Profiles window, select Profiles from the Tools menu.
52
Network Profiles
You can edit some of the settings for profiles listed in the Network Profiles window.
1. Select Profiles from the Tools menu. The Network Profiles window appears.
2. Select the profile you wish to edit in the left pane of the window.
3. Click the Edit button. The General page of profile properties appears (See page 51). This
page lists the profile properties which can be modified by users.
4. Make the desired changes.
5. Click the Save button when you are finished.
Profile Properties: General
The General page contains settings that apply to all types of network profiles..
Note: Some of the options pictured on this page may not be available if you are editing a profile created
for you by Sprint.
Profile Name
The name entered here will be displayed in the Network Profiles window and Sprint
SmartView’s main window.
Network Profiles
53
Network Profiles
Editing a Network Profile
Connection Options
This setting controls what Sprint SmartView will do when it detects the network to which this
profile applies. Select one of the following options:
● Automatic — Sprint SmartView will automatically connect to this network whenever it is
detected.
● Prompt me — Sprint SmartView will ask you whether to connect to this network each time
the network is detected.
● Manual — You must manually initiate connections to this network (either by using the
controls in the main window or by selecting it in the Network Profiles window and then
clicking Connect). Sprint SmartView will not connect to this network automatically.
Enable Application Launcher
If the Enable Application Launcher box is checked, Sprint SmartView will launch the applications
listed in the Application Launcher window whenever it establishes a connection to this network.
If this box is not checked, these applications will not be launched.
Open browser window on connect
Check this box to automatically launch your browser each time you connect to this network. If
you want the browser to start at a particular Web page each time you connect to this network,
enter the address for that Web page in the Start URL box.
54
Network Profiles
Section 6
Settings
Section 6B
Sprint SmartView Settings
⽧ The Client Tab (page 57)
⽧ The Hardware Tab (page 59)
⽧ The Location/GPS Tab (page 64)
⽧ The Update Tab (page 66)
This section describes the tabs located on the Settings window. The Settings window allows
you to configure how Sprint SmartView behaves, including how it connects to networks, the
sounds it produces and when it retrieves updates.
To access the Settings window:
䡵 Select Settings in the Tools menu.
56
Sprint SmartView Settings
Sprint SmartView Settings
The Client Tab
The Client tab contains general settings for the Sprint SmartView software.
User interface is always on top
When this box is checked, Sprint SmartView will always appear on top of other application
windows.
Enable Splash screen
If this box is checked, Sprint SmartView displays a splash screen while it starts up.
Automatically run this application at login
When this box is checked, Sprint SmartView will be launched automatically each time you
start your computer.
Sprint SmartView Settings
57
Display Connection Timer
When this box is checked (default), a timer will be displayed in the main window, showing how
long the current connection has been established. When this box is unchecked, the timer will
not be displayed.
Show Status in Menubar
If this box is checked, the status of the application and its connection will be shown in the
menubar for convenience
Transparency
This menu allows you to increase the transparency of Sprint SmartView’s main window.
Zoom
This menu lets you stretch the main user interface up to twice its default size.
Reset all warning messages
By clicking Reset, you can restore all warning messages that you may have disabled to their
default display settings.
Configure Applications
Click this button to open the Application Launcher window. This window configures the
applications displayed in the Applications menu. The Application Launcher window is covered
in depth in “The Application Launcher Window” on page 4-35.
58
Sprint SmartView Settings
Sprint SmartView Settings
The Hardware Tab
The Hardware tab is used to configure hardware-related settings for establishing a
connection.
The following items can be found on this tab:
The Device List
This three-column table takes up most of the tab's area. It is a list of all the devices
connected to your computer that may be used to establish network connections. Among
other things, you can do the following here:
● You can enable and disable individual devices.
● If you have multiple devices of the same type, you can choose which one to use.
● You can configure extended properties for devices
For more information, see “The Device List” on page 61.
Sprint SmartView Settings
59
Edit Device Settings
Click on Edit Device Settings to open the Device Property window. (See “Device Properties
CDMA” on page 28.)
Allow Simultaneous Connections
If this box is checked, Sprint SmartView will allow you to establish more than one connection at
a time. (For example, you could be connected to both WiFi and mobile broadband
concurrently.)
If this box is not checked, Sprint SmartView will prompt you to disconnect before allowing you to
establish a second connection.
Prompt Before Switching Connections
When in automatic connection mode, the Sprint SmartView software can automatically switch
to a higher priority network if one becomes available. However, since the original connection is
shut down once the new connection is fully established, this has the potential to disrupt any
activity that was relying on the original connection.
If this box is checked, Sprint SmartView will prompt you for permission to switch networks
before it actually does so.
Edit Profiles
Click this button to open the Network Profiles window.
60
Sprint SmartView Settings
The device list is a three-column table that appears at the top of the Hardware tab of the
Settings window. It is primarily used to select and configure connected devices.
Device Column
This column lists all of the network access devices installed on your computer, divided into
two groups:
● CDMA Devices – a list of all the CDMA mobile broadband devices currently installed
on your computer. If you have multiple CDMA devices installed, you can specify
which one to use in the Selected column.
● Other Devices – a list of non-CDMA network access devices installed on your
computer. Although Sprint SmartView cannot use such devices to establish
connections, it can detect when a device in this category has established a
connection and (if you desire) shut down its own connections when this occurs. For
example, you may want to shut down a mobile broadband connection when you
connect to a local network.
Each of these headings is followed by the device names of the specific devices in that
group that are installed on your computer.
Selected Column
For CDMA devices, this column allows you to specify which devices should be used to
connect. The choices for the dropdown at the top include:
● Automatic: Sprint SmartView will automatically choose the best device for this
technology type.
● Manually Selected: You can manually select the device to be used. After selecting this
option, check the box next to the device you wish to use.
● Disabled: This option is necessary for some multi-function devices that can connect
to only one type of network at a time. For example, you may have a WiFi mobile
broadband network adapter that can’t access both types of network simultaneously.
When using such an adapter, you may have to temporarily shut down Sprint
SmartView's access to one of these modes when you wish to use the other mode.
For Other,” the checkboxes in this column specify whether Sprint SmartView should monitor
the connection status of particular “other” devices. When Sprint SmartView detects that a
checked device has established a connection, it will shut down its own (mobile broadband)
connections. The Automatic/Manual dropdown in this column determines the default state
of the checkbox for a newly detected device. The choices are:
● Automatic: New devices added to the other group will be checked by default.
● Manual: New devices will be unchecked by default.
Status Column
This column identifies the operational status of the device (on or off).
Sprint SmartView Settings
61
Sprint SmartView Settings
The Device List
Edit Device Settings
This button will be enabled whenever you select a device for which additional properties may
be configured. Click this button to open a pop-up window which displays the additional
configuration options. In this release of the Sprint SmartView software, only CDMA mobile
broadband devices have additional properties to configure.
Device Property Window
The Device Property window contains three sections that are used to configure the behavior of
CDMA Mobile Broadband devices connected to your computer. The functionality of the
sections in this window are described in the following paragraphs.
Roaming Selection
The options in this group dictate whether Sprint SmartView will attempt to connect to a roaming
network. Consult your service agreement for more information about roaming service and any
charges that such service might incur. You can choose one of these options:
● Allow International Access — Check this box to allow connections to an international
roaming network outside the U.S., Puerto Rico, and U.S. Virgin Islands. International
roaming charges will apply per your service plan options.
● Auto — Connect to the Nationwide Sprint Network when it is available, using roaming
networks only when Sprint service is not available. If Allow International Roaming is
checked, Sprint SmartView will include International roaming networks. Otherwise, only
domestic roaming networks will be included in the automatic selection. International
roaming charges will apply if you do not have an international plan.
● Sprint Only — Connect only to the Nationwide Sprint Network. Never connect to other
networks.
62
Sprint SmartView Settings
● When Always Ask is selected, Sprint SmartView will always display the warning
message when connecting to a roaming network.
● When Never Ask is selected, Sprint SmartView will never display the warning
message.
Device Configuration
This group of settings allows you to update the configuration files that reside on your mobile
broadband device. Choose from the following options:
● Check Disable Service Updates to disable all updates to your device’s configuration.
This item disables all the other items in the Device Configuration group and disables
network-initiated updates of the same information.
● Click Activate Device if the selected device has not yet been activated. This will initiate
the device activation process. Note that this button will not be available if the selected
device has already been activated.
● Click Update PRL to download the latest Preferred Roaming List. The Preferred
Roaming List informs your device who Sprint's current roaming partners are. Keeping
this list current ensures that your mobile broadband device will select networks with
the most reasonable roaming fees.
● Click Update Profile to update the profile your device uses to establish connections.
● Click Update Firmware to download the latest version of your mobile broadband
device's firmware (its onboard operating software).
Note: This group of settings is only available for some mobile broadband devices and will be disabled for
others.
Disable LED
Check this box if you want to disable the light on your mobile broadband device.
Sprint SmartView Settings
63
Sprint SmartView Settings
Use the Roam Guard pull-down menu to specify whether you would like Sprint SmartView
to display a warning message when you are about to connect to a roaming network for
which there may be additional roaming charges.
The Location/GPS Tab
The Location/GPS tab lets you configure how Sprint SmartView locates nearby restaurants,
banks, hotels, etc. using the Global Positioning System (GPS) in conjunction with Internet-based
mapping and search services. This tab is visible when a GPS capable device is inserted.
Note: This tab will only be available if your device provides GPS functionality.
Disable GPS on Device
Checking this box disables GPS functionality on your device and removes all GPS-related
menu items and buttons from Sprint SmartView’s user interface.
Do not show Privacy Consent Agreement for...
Checking any of these three items suppresses the display of the corresponding Privacy
Consent Agreement. The first two of the privacy consent agreements listed in this space appear
when you click the GPS Indicator. You must accept both of these agreements in order to use
any of Sprint SmartView's GPS functions. The third privacy consent agreement listed here
appears when you click the GPS indicator again to turn it white. You must accept this
agreement if you wish to use your GPS receiver with third-party GPS applications.
Note: An indication of whether you have accepted each of these agreements is displayed immediately to
the right.
64
Sprint SmartView Settings
If this box is checked, the GPS bar will open and Sprint SmartView will begin acquiring GPS
data automatically whenever you successfully connect to a CDMA mobile broadband
network.
Mapping Service Default
Lets you select which mapping and search service you want to use when searching for
nearby restaurants, banks, etc.
GPS Mode
If your device supports multiple GPS modes, you can select which mode your device
should use.
Configure GPS Applications
Click this button to open the GPS Applications window. This window can be used to add
more application icons to the GPS Applications menu. (See “The GPS Applications Menu”
on page 44.)
Test GPS
Click this button to test the GPS functions of your device by querying the device for your
current location.
Note: Test results appear to the right. These data fields also appear on the GPS bar.. (See GPS Data
Fields, below.)
GPS Data Fields
The following data fields appear on the Location/GPS tab of the Settings window and in the
menu that appears when you hover over the GPS icon in the main window:
● GPS Port – The next available NMEA Port available for use by a GPS application.
Some applications require you to enter this port number.
● Heading – The approximate direction in which you are moving. Compass headings
range from 0 degrees (due north) to 360 degrees, with 90 being due east, 180 due
south, and 270 degrees due west.
● Speed – The estimated speed at which you are moving.
● Latitude – Your current latitude, expressed in degrees and rounded to four decimal
places. Positive numbers are used for locations north of the equator. Negative
numbers are used for locations south of the equator. Zero is the equator itself.
● Longitude – Your current longitude, expressed in degrees and rounded to four
decimal places. Positive numbers indicate locations east of the Prime Meridian
(which passes through Greenwich, England). Negative numbers indicate locations
west of the Prime Meridian.
Sprint SmartView Settings
65
Sprint SmartView Settings
Automatically start GPS when a CDMA connection is established
● HEPE – Horizontal Estimated Position Error. This is a measure of the accuracy of your
calculated position. So, if the HEPE is 43 feet, you could be as much as 43 feet from the
coordinates indicated by your device’s GPS receiver.
● Satellites – The number of satellites your GPS receiver has acquired. At least three are
required to provide latitude and longitude and four are required to provide an altitude.
Additional satellites provide greater accuracy (seven or more is considered excellent).
● Last Fix – The date and time that your device’s GPS receiver was last able to update its
location data.
● Altitude – Your current altitude above Sea Level (in feet). Note that because of the
inherent difficultly in determining altitude via GPS, the margin of error for altitude may be
larger than the HEPE (the margin of error for latitude and longitude).
The Update Tab
The Update tab allows you to specify when updates to the Sprint SmartView software and its
databases are made.
66
Sprint SmartView Settings
Select this option to have Sprint SmartView automatically download and install product
updates at regular intervals.
Note: These updates are silent. You will not see the update wizard when updates are downloaded silently
Prompt me to download and install
Select this option to have Sprint SmartView periodically prompt you to download and install
product updates.
Manually download and install
Select this option if you want product updates to be downloaded only when you click
Update Now.
Update Now
Click Update Now to have Sprint SmartView immediately check for available updates. If new
updates are available, an update wizard will appear. This wizard allows you to choose which
updates you want to download and install.
Sprint SmartView Settings
67
Sprint SmartView Settings
Automatically download and install
68
Sprint SmartView Settings
Section 7
Troubleshooting and FAQ
Section 7A
Troubleshooting Tools
⽧ Event History Manager (page 70)
⽧ The Mobile Information Window (page 71)
⽧ About Sprint SmartView (page 74)
This section provides additional information on to use Sprint SmartView’s troubleshooting tools
and procedures to resolve connection problems. Included are some frequently asked questions
that should be useful in troubleshooting Sprint SmartView.
Event History Manager
The event history can be viewed from the Help menu in the main window. Click Help > Event
History Manager to see events that have been logged (for example, connections,
disconnections, errors). The window shown below will appear.
You can do the following in this window:
● Check your total usage data for mobile broadband by viewing the statistics in lower right
corner of the window.
● Use the options in the Filter by field to limit the events displayed to a particular date range,
connection technology, or event type.
70
Troubleshooting Tools
The Mobile Information Window
To view information about your mobile broadband device and/or your current mobile
broadband connection (if any), select Mobile Information from the Tools menu. The window
shown below will appear.
Note: The information displayed in this window is provided by your device and its drivers. If the device
does not provide this information or the information provided is incorrect, this will be reflected in the
displayed data.
Troubleshooting Tools
71
Troubleshooting Tools
● Click Reset Event History Manager to delete all the currently logged events and reset
the usage data to 0.
Device Tab
The Device tab displays information about your current mobile device (if any).
● Device name — The name used internally by software applications to uniquely identify
your mobile broadband device.
● Device description — The user friendly name of your device.
● Manufacturer — The name of the manufacturer of your device.
● Modem model — The model name of your device.
● Revision — The revision field contains manufacturer-specific information about the version
of your device. It may, for example, contain additional information about your device's
model number or its firmware version.
● ESN — Your device's Electronic Serial Number.
● Technology — The type of device you are using.
● Firmware version — The version of your device's onboard operating software.
● Hardware version — The version of your device's hardware.
● Modem port — The port that your device is currently attached to.
● User name — Your Network Access Identity (NAI), usually in the form of
[email protected]
● Phone number (MDN) — The telephone number of your device.
● Home Carrier Name — The name of the wireless service provider that your device
considers to be its “home” network ("Sprint").
● Home Carrier ID — The ID of the wireless service provider that your device considers to be
its “home” network ("Sprint").
● PRL Version — The version of the file on your device that contains the Preferred Roaming
List.
● IMSI — Your Mobile Device's IMSI (International Mobile Subscriber Identity) code. The IMSI
allows any mobile network to identify the home country and network of the subscriber.
72
Troubleshooting Tools
Network Tab
Troubleshooting Tools
The Network tab contains information about the mobile network you are currently
connected to (if any).
● Network name — The name of the mobile carrier you are currently connected to.
● System ID — The ID of the network to which your device is currently connected.
● Connected — Indicates whether you are currently connected to a mobile broadband
Network.
● Roaming — Indicates whether you are currently connected to a mobile broadband
Network that is not your “home” network.
● MIP error — The last Mobile IP Error Code reported by your mobile broadband device.
● Signal strength (dBm) — The strength of the signal being received from this network,
expressed in dBm.
● Data sent — The amount of data sent over this connection since it was established (in
bytes).
● Data received — The amount of data received over this connection since it was
established (in bytes).
Troubleshooting Tools
73
● IP address — The IP Address you are using for the current mobile broadband Connection.
Ordinarily, the address displayed here is assigned only for the duration of the current
connection. It is most likely NOT permanently assigned to your computer.
● Gateway Address — The address of the default gateway that has been assigned to your
device.
About Sprint SmartView
Select this item to display a window displaying version information for the Sprint SmartView
software and the phone number for Sprint Customer Service.
Clicking System Info opens a window containing extensive information about your computer's
configuration. This information may be useful to a Customer Service Representative, should you
need help in resolving a problem.
74
Troubleshooting Tools
Troubleshooting Procedures
Section 7B
Troubleshooting Procedures
⽧ Application Launch Issues (page 75)
⽧ Connection Issues (page 75)
⽧ Device Issues (page 76)
⽧ Numbered Errors (page 77)
This section provides troubleshooting information on application launch issues, device
issues, and interpreting numbered errors in Sprint SmartView.
Application Launch Issues
Application is not visible after launch
Sprint SmartView is designed to launch into the display state from which it was last exited.
As such, it is possible that Sprint SmartView will launch directly to the dock, causing the
user to assume that it is not actually running.
Resolution
If Sprint SmartView is running, you can bring it back into view by clicking on the Sprint
SmartView icon in the dock.
Autolaunching of Sprint SmartView at startup
Sprint SmartView installation can be configured to allow the application to automatically
launch when your computer boots up or when a new user logs into the machine. This may
(or may not) be the way you prefer it to behave.
Resolution
You can access the setting that controls this behavior by selecting Settings from the Tools
menu and then choosing the Client tab. Check (or uncheck) the Automatically run this
application at login box to specify whether Sprint SmartView should be automatically
launched.
Connection Issues
Multiple Connections Not Allowed
This error message appears if both of the following are true:
● The Allow Simultaneous Connections box on the Hardware tab of the Settings window
(see page 60) is NOT checked.
Troubleshooting Procedures
75
● You attempted to establish a second connection while you were still connected using
another technology.
Resolution
To prevent this error message from appearing:
1. Select Settings from the Tools menu.
2. Click the Hardware tab.
3. Check the Allow Simultaneous Connections box.
4. Click OK.
Device Issues
In some circumstances, Sprint SmartView will not be able to use your mobile broadband
device.
No Devices Available
Sprint SmartView will display “No Devices Available” if it cannot communicate with the wireless
device.
Resolution
Causes for this may include:
● External devices that are not currently powered on. Make sure external devices are
switched on. Make sure the batteries of battery-powered devices are charged. Make sure
devices that must be plugged into an electrical outlet are plugged in.
● USB or ExpressCard devices that are not properly inserted. Make sure such devices are
firmly seated in the appropriate slots.
● The wrong device is selected in the Hardware tab of the Settings window. Ordinarily,
Automatic selection should be specified in the Selected column. If Manual selection is
specified, verify that the selected device is the device you are trying to use. (See “The
Hardware Tab” on page 59 for more information.)
● No driver or incorrect driver installed. Ensure that the latest drivers for the device are
correctly installed according to the instructions of the device’s manufacturer.
76
Troubleshooting Procedures
Error 67
Your Sprint user name and/or password may be incorrect. Possible causes include the
following:
● Sprint Mobile Broadband device account credentials have changed.
● Sprint Mobile Broadband device is no longer provisioned for service.
Resolution
● Select Update Data Profile from the Tools menu. This instructs your device to update
its provisioning information so that it may properly use Sprint Data Services.
● Rerun the Activation Wizard. (See page 5 for a tutorial on the Activation Wizard.)
● Contact Sprint Customer Service to ensure that there are no problems with the
account.
Error 131
Your Sprint user name or password may be incorrect. Your Sprint Mobile Broadband device
account credentials may have changed.
Resolution
● Select Update Data Profile from the Tools menu. This instructs your mobile
broadband device to update its provisioning information so that it may properly use
Sprint data services.
● Rerun the Activation Wizard. (See page 5 for a tutorial on the Activation Wizard.)
Troubleshooting Procedures
77
Troubleshooting Procedures
Numbered Errors
Section 7C
Frequently Asked Questions
⽧ How do I stop Sprint SmartView from launching every time I restart my computer? (page
78)
⽧ Device Issues (page 78)
⽧ GPS Questions (page 79)
This section presents some Frequently Asked Questions to assist in your general understanding
of Sprint SmartView and assist when troubleshooting general issues with the software and
wireless devices.
How do I stop Sprint SmartView from launching every time I restart
my computer?
Follow these steps:
1. Select Settings from the Tools menu.
2. Select the Client tab.
3. Remove the check from the Automatically run this application on machine startup box.
4. Click the OK button.
Device Issues
No Devices Available
Sprint SmartView will display “No Devices Available” if it cannot communicate with the wireless
device.
Resolution
Causes for this may include:
● External devices that are not currently powered on. Make sure external devices are
switched on. Make sure the batteries of battery-powered devices are charged. Make sure
devices that must be plugged into an electrical outlet are plugged in.
● PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such
devices are firmly seated in the appropriate slots.
● The wrong device is selected in the Hardware Tab of the Settings Window. Ordinarily,
automatic selection should be specified in the “Selected” column. If Manual selection is
specified, verify that the selected device is the device you are trying to use. (See “The
Hardware Tab” on page 59 for more information.)
78
Frequently Asked Questions
GPS Questions
Terminology
GPS = Global Positioning Systems
HEPE = Horizontal Estimated Position Error (equates to GPS accuracy)
NMEA = National Marine Electronics Association
LBS = Location-Based Services
BMF = Business Mobility Framework
IMQ = Idle Mode Query (Service Option 35)
AFLT = Advanced Forward Link Trilateration
Questions About GPS Technology
What is GPS?
GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive
satellite signals, but do not transmit. There are various GPS standards for User Plane and
Control Plane.
What is GPS User Plane?
It is the ability to execute GPS Requests at the subscriber level (that is, on your mobile
broadband device).
What is GPS Control Plane?
It is the ability to execute GPS Requests at the server level (that is, via the network).
What GPS mode options are supported?
GPS on a Sprint mobile broadband device works like any other GPS device. Sprint provides
two types of GPS: GPS Basic and GPS Autonomous Mode.
What is Location-Based Service (LBS)?
Location Based services provide current position information from the Location Server on
the Sprint network and allow you to find nearby locations such as Gas stations, Hotels,
Restaurants, Banks, etc.
What is GPS Basic?
GPS Basic allows the mobile broadband device to use GPS outdoors only. In this mode, the
GPS receiver (device) requires an unobstructed view of GPS satellites (the sky), and, like
any other GPS device, often does not perform well within forested areas or near tall
buildings.
Frequently Asked Questions
79
Frequently Asked Questions
● No driver or incorrect driver installed. Ensure that the latest drivers for the device are
correctly installed according to the instructions of the device’s manufacturer.
Sprint GPS Basic is based on gpsOne® standards and uses LBS for the first fast GPS fix. GPS
coordinate values are made available for applications via a local GPS NMEA communications
port.
What is GPS Premium?
GPS Premium is an enhanced GPS experience that will be available from Sprint in the near
future. It is not currently available.
Is a GPS Subscription required?
For GPS Basic, no GPS subscription is required. For GPS Premium, a GPS subscription will be
required.
What is the difference between GPS Basic and GPS Premium?
GPS Basic is for outdoor use similar to the capabilities of a typical GPS device. GPS Premium is
an enhanced GPS capability allowing GPS to be used indoors and outdoors.
What is NMEA?
NMEA 0183 is a standard protocol, used by GPS Receivers to transmit data. NMEA Output is
composed of various strings. Sprint mobile broadband devices support the following strings:
$GPGGA, $GPRMC, $GPGSA, $GPGSV.
When does one need NMEA?
You only need NMEA when using a GPS Application that employs an NMEA output stream
(See “What is a GPS Application?” on page 80.) We recommend not activating the NMEA
stream unless you are going to use it; this will ensure the best possible data performance on
your mobile broadband device.
What is Business Mobility Framework (BMF)?
BMF is an LBS infrastructure that allows GPS server-based solutions to request and obtain
device location information.
What is enhanced local search?
It is a quick and easy method to run local search queries. This allows you to find locations and
directions to locations/businesses via the Sprint SmartView software. The enhanced local
search uses LBS, thus allowing you to search for Sprint Nextel stores, hotels, restaurants, coffee
shops, banks, etc.
How do I get the enhanced local search feature?
The enhanced local search is available as part of the latest Sprint SmartView software. It allows
you to submit custom queries or use one of the predefined finder services that are included by
default.
What is a GPS Application?
A GPS Application is an application that uses NMEA data to get regular location coordinate
updates and values typically displayed in a user interface.How do I develop GPS Applications?
Device GPS SDKs are available. We recommend joining the Sprint Nextel Software Application
Development Program to get the appropriate and latest SDK information.
80
Frequently Asked Questions
How do I enable GPS?
Uncheck Disable GPS in the Location/GPS tab.
How do I display the GPS Receiver?
The GPS Search menu appears at the bottom of the main window. Hovering over the
satellite icon near the upper-right corner of the main window, displays the GPS data
received. Clicking this icon displays the GPS Application Launch menu.
Does GPS work when Privacy is On?
No. Turning privacy on means you do not want your device to be discoverable via GPS.
Thus, GPS is not started on the device.
How do I start GPS NMEA?
Connect your GPS-Capable Sprint Mobile Broadband device and start the Sprint
SmartView software.
How do I stop GPS NMEA?
NMEA can only be shut down by closing the Sprint SmartView application.
How do I configure my NMEA port?
At this time, you cannot configure what port to use. The port to use is specified on the
Location/GPS tab of the settings window.
How do I use GPS Applications with a Sprint GPS-Capable Device?
There are essentially three things you must do to make a GPS application work with your
Sprint GPS-capable device:
● Add the GPS application according to the instructions in Appendix 4, “Adding a GPS
Application to the GPS Applications Window, making sure that you properly assign
an NMEA port number to the application.
● Typically, the application that you wish to use has to be informed of the port number it
has been assigned. Consult the documentation for the application you wish to use to
see where you need to enter this information.
● Start GPS NMEA in the Sprint SmartView software. (See “How do I start GPS NMEA”
above.)
Frequently Asked Questions
81
Frequently Asked Questions
GPS and Sprint SmartView
82
Frequently Asked Questions
Section 8
Terms and Conditions
Subscriber Agreement 
General Terms and Conditions of Service
Please note these terms may not be the most current version. A current version of the terms is
available at our website or upon request.
Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681.
Basic Definitions
In this document: (1) “we,” “us,” “our,” and “Sprint” mean Sprint Solutions, Inc. and its affiliates
doing business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user” mean an
account holder or user with us; (3) “Device” means any phone, device, accessory or other
product we sell to you or that is active on your account with us; and (4) “Service” means our
offers, rate plans, options, wireless services or Devices on your account with us.
The Subscriber Agreement
The Subscriber Agreement (“Agreement”) is a contract under which we provide and you accept
our Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several
parts to the Agreement, including, but not limited to, the detailed plan or other information on
Services we provide or refer you to during the sales transaction, and any confirmation materials
we may provide you. It is important that you carefully read all of the terms of the Agreement.
Services Covered By These Ts&Cs & Additional Terms
These Ts&Cs apply to our standard wireless Services and any other Service we offer you that
references these Ts&Cs. Different terms will apply to most business accounts. Additional terms
will apply when you use certain Services, typically those you can access online (for example,
picture/video Services, online forums, etc.). Additional terms will also apply if you activate
Services as part of a bundle with another company’s services (for example, cable services,
home phone services, etc.). The additional terms for bundled Services may either modify or
replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/
payment, and disputing charges. Also, a different dispute resolution provision may apply to
services provided by another company (the dispute resolution provisions in this Agreement still
apply to our Services). You will be provided details on any additional terms with your selection
of any bundled Service.
Our Policies
Services are subject to our business policies, practices and procedures (“Policies”), including,
but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both
available at our website. You agree to all of our Policies when you use our Services. Our
Policies are subject to change at anytime with or without notice.
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You must have the legal capacity to accept the Agreement. You accept the Agreement when
you do any of the following: (a) sign a contract with us on paper or electronically; (b) accept
Agreement through an oral or electronic statement; (c) attempt to or in any way use the
Services; (d) pay for the Services; or (e) open any package or start any program that says
you are accepting the Agreement when doing so. If you don’t want to accept the Agreement,
don’t do any of these things.
Term Commitments & Early Termination Fees
Many of the Services (for example, rate plans and Device discounts) that we offer require you
to maintain certain Services with us for a minimum term, usually 1 or 2 years (“Term
Commitment”). You will be charged a fee (“Early Termination Fee”) for each line of Service
that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of
Service that we terminate early for good reason (for example, violating the payment or
other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact
Term Commitment and Early Termination Fee may vary based on the Services you select
and will be disclosed to you during the sales transaction. Carefully review any Term
Commitment and Early Termination Fee requirements prior to selecting Services. After you
have satisfied your Term Commitment, your Services continue on a month-to-month basis
without any Early Termination Fee, unless you agree to extend your Term Commitment or
agree to a new Term Commitment. As explained directly below, there are instances when
you will not be responsible for an Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a)
provided on a month-to-month basis; (b) consistent with our published trial period return
policy; or (c) in response to a materially adverse change we make to the Agreement as
described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates,
charges, how we calculate charges, or your terms of Service. We will provide you notice of
material changes, and may provide you notice of non-material changes, in a manner
consistent with this Agreement (see “Providing Notice To Each Other Under The
Agreement” section). If a change we make to the Agreement is material and has a material
adverse effect on Services under your Term Commitment, you may terminate each line of
Service materially affected without incurring an Early Termination Fee only if you: (a) call
us within 30 days after the effective date of the change; and (b) specifically advise us that
you wish to cancel Services because of a material change to the Agreement that we have
made. If you do not cancel Service within 30 days of the change, an Early Termination Fee
will apply if you terminate Services before the end of any applicable Term Commitment.
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When You Accept The Agreement
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason,
including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit (“ASL”);
(c) harassing/threatening our employees or agents; (d) providing false information; (e)
interfering with our operations; (f) using/suspicion of using Services in any manner restricted by
or inconsistent with the Agreement; (g) breaching the Agreement, including our Policies; (h)
providing false, inaccurate, dated or unverifiable identification or credit information, or becoming
insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; or (j) if we
believe the action protects our interests, any customer’s interests or our network.
Your Ability To Change Services & When Changes Are Effective
You typically can change Services upon request. In some instances, changes may be
conditioned on payment of an Early Termination Fee or certain other charges, or they may
require you to accept a new Term Commitment. Changes to Services are usually effective at the
start of your next full invoicing cycle. If the changes take place sooner, your invoice may reflect
pro-rated charges for your old and new Services.
Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we deactivate all
Services. You are responsible for all charges billed or incurred prior to deactivation. If Services
are terminated before the end of your invoicing cycle, we won’t prorate charges to the date of
termination and you won’t receive a credit or refund for any unused Services. Except as
provided above, you must also pay us an Early Termination Fee for each line of Service that
you terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition you have and maintain satisfactory credit
according to our standards and policies. You agree to provide information we may request or
complete any applications we may provide you to facilitate our review. We rely on the credit
information you furnish, credit bureau reports or other data available from commercial credit
reference services, and other information (such as payment history with us) to determine
whether to provide or continue to provide you Services. The Services we offer you can vary
based on your credit history. We may at any time, based on your credit history, withdraw or
change Services, or place limits or conditions on the use of our Services. You agree to provide
us updated credit information upon request. We may provide your payment history and other
account billing/charge information to any credit reporting agency or industry clearinghouse.
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically based on credit history, payment history, or
to prevent fraud) we place on the amount of unpaid charges you can accumulate on your
account, regardless of when payment on those charges is due. We reserve the right to
determine which charges count towards an ASL. If you have an ASL, we may suspend your
Services without prior notice if your account balance reaches the ASL, even if your account is
not past due. We may impose or increase an ASL at any time with notice. An ASL is for our
benefit only and should not be relied on by you to manage usage.
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We may at any time require a deposit, as a guarantee of payment, for you to establish or
maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for
all current or future amounts owed to us. We may change the Deposit at any time with
notice. You can’t use a Deposit to make or delay payments. The Deposit, the length of time
we hold the Deposit, and changes to the Deposit are determined based on your credit
history, payment history and other factors. Unless prohibited by law, we may mix Deposits
with our other funds and it won’t earn interest and we reserve the right to return the Deposit
as a credit on your invoice at anytime. If your Services are terminated for any reason, we
may keep and apply your Deposit to any outstanding charges. We’ll send any remaining
portion of the Deposit to your last known address within 90 days after your final invoice – if
it is returned to us, we will forward it on to the appropriate state authorities to the extent
required by law.
Restrictions On Using Services
You can’t use our Services: (a) to transmit content/messages that are, or in any manner that
is, illegal, fraudulent, threatening, abusive, defamatory, or obscene; (b) in a way that could
cause damage or adversely affect our customers, reputation, network, property or Services;
(c) to communicate any unsolicited commercial voice, text, SMS, or other message; (d) to
infringe on the copyright of another, or upload or transmit any “virus,” “worm,” or malicious
code; or (e) in any way prohibited by the terms of our Services, the Agreement or our
Policies.
Your Device, Number & E-mail Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated with our
Services, and we aren’t responsible for any defects, acts or omissions of the manufacturer.
The only warranties on your Device are the limited warranties given to you by the
manufacturer directly or that we pass through. Your Device is designed to be activated on
the Sprint network and in other coverage areas we make available to you. As programmed, it
will not accept wireless service from another carrier. Except for any legal right you may have
to port/transfer your phone number to another carrier, you have no and cannot gain any (for
example, through publication, use, etc.) proprietary, ownership or other rights to any phone
number, identification number, e-mail address or other identifier we assign to you, your
Device or your account. We’ll notify you if we decide to change or reassign them. Your
CDMA Sprint PCS phone has a software programming lock that protects certain of the
handset’s operating parameters against unauthorized reprogramming. If you wish to obtain
the software program lock code for your CDMA Sprint PCS phone, please visit Sprint.com or
call 1-888-211-4727 for information and eligibility requirements.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you authorize
another carrier to transfer a number away from us, that is considered a request by you to us
to terminate all of the Services associated with that number. You’re responsible for all
charges billed or incurred prior to deactivation and for any applicable Early Termination Fees.
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Deposits & Returning Deposits
Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and on our website. The specific network
coverage you get will depend on the radio transmissions your Device can pick up and Services
you’ve chosen. Our coverage maps provide high level estimates of our coverage areas when
using Services outdoors under optimal conditions. Coverage isn’t available everywhere.
Estimating wireless coverage and signal strength is not an exact science. There are gaps in
coverage within our estimated coverage areas that, along with other factors both within and
beyond our control (network problems, software, signal strength, your Device, structures,
buildings, weather, geography, topography, etc.), may result in dropped and blocked
connections, slower data speeds, or otherwise impact the quality of Service. Services that rely
on location information, such as E911 and GPS navigation, depend on your Device’s ability to
acquire satellite signals (typically not available indoors) and network coverage.
Roaming
“Roaming” typically refers to coverage on another carrier’s network that we make available to
you based on our agreements with other carriers. These agreements may change from time to
time and Roaming coverage is subject to change. Your ability to receive Roaming coverage
depends on the radio transmissions your Device can pick up. You can pick up Roaming
coverage both within and outside our network coverage areas. Your Device will generally
indicate when you’re roaming. Depending on your Services, separate charges or limits on the
amount of minutes used while roaming may apply. Certain Services may not be available or
work the same when roaming (including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video,
games, graphics, music, email, sound and other materials (“Data Content”) or send Data
Content elsewhere. Some Data Content is available from us or our vendors, while other Data
Content can be accessed from others (third party websites, games, ringers, etc.). We make
absolutely no guarantees about the Data Content you access on your Device. Data Content may
be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or
objectionable. You’re solely responsible for evaluating the Data Content accessed by you or
anyone on your account. We strongly recommend you monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its software. To protect our
network, Services, or for other reasons, we may place restrictions on accessing certain Data
Content (such as certain web sites, applications, etc.), impose separate charges, limit throughput
or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you
storage for Data Content you have purchased, we may delete the Data Content with notice or
place restrictions/limits on the use of storage areas. You may not be able to make or receive
voice calls while using data Services.
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In addition to the rules for using all of our other Services, unless we identify the Service or
Device you have selected as specifically intended for that purpose (for example, wireless
routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host
computer applications, or other systems that drive continuous heavy traffic or data sessions;
and (2) as a substitute or backup for private lines or frame relay connections. We reserve the
right to limit, suspend or constrain any heavy, continuous data usage that adversely impacts
our network performance or hinders access to our network. If your Services include web or
data access, you also can’t use your Device as a modem for computers or other equipment,
unless we identify the Service or Device you have selected as specifically intended for that
purpose (for example, with “Phone as Modem” plans, Sprint Mobile Broadband device
plans, Wireless Router plans, etc.).
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation, program or
other fees to establish or maintain Services. Certain transactions may also be subject to a
charge (for example, convenience payment, changing phone numbers, handset upgrades,
etc.). You will be provided notice of these types of fees before we complete the requested
transaction.
Account & Service Charges; Pro-rating; Unused Minutes
You are responsible for all charges associated with your account and the Services on your
account, no matter who adds or uses the Services. Charges include, but are not limited to,
the monthly recurring charges, usage charges, taxes, surcharges and fees associated with
your Services. These charges are described or referred to during the sales transaction, in our
marketing materials, and in confirmation materials we may send to you. If you (the account
holder) allow end users to access or use your Devices, you authorize end users to access,
download and use Services.
How We Calculate Your Charges For Billing Purposes
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts
when you press “Talk” or your Device connects to the network and stops when you press
“End” or the network connection otherwise breaks. You’re charged for all calls that connect,
even to answering machines. You won’t be charged for unanswered calls or if you get a
busy signal. For incoming calls answered, you’re charged from the time shortly before the
Device starts ringing until you press END or the network connection otherwise breaks. If
charges vary depending on the time of day that you place or receive calls (e.g., Nights and
Weekend plans), you’re charged for the entire call based on the rate that applies to the time
period in which the call starts.
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Specific Terms & Restrictions On Using Data Services
Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call
and calculated by multiplying the duration of the call by the applicable rate and number of
participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent
communications in the same call are rounded up to and billed to the next second. Time begins
when you press any button to start a walkie-talkie call and ends approximately 6 seconds after
completion of a communication to which no participant responds – subsequent walkie-talkie
communications are considered new calls. Depending on your plan, nationwide, international or
group walkie-talkie calls may use the local walkie-talkie minutes in your plan and result in
additional charges. Responses to call alert transmissions are treated as new walkie-talkie
transmissions even when responding within 6 seconds of receiving the alert. Walkie-talkie billing
methods are subject to change as we introduce new walkie-talkie Services.
Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes
and megabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), and 1024 KB equals
1 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each
data usage session (“data session”). Rounding occurs at the end of each data session, and
sometimes during a data session. Depending on your data Services, usage may be charged
against an allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any
fractional cents will be rounded up to the next cent. You are charged for all data directed to your
Device’s internet address, including data sessions you did not initiate and for incomplete
transfers. As long as your Device is connected to our data network, you may incur data charges.
Examples of data you will be charged for includes the size of a requested file or Data Content
(game, ringer, etc.), web page graphics (logos, pictures, banners, advertisement, etc.), additional
data used in accessing, transporting and routing the file on our network, data from partial or
interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach
web sites or use applications. These data charges are in addition to any charges for the Data
Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between
identical actions or data sessions. Estimates of data usage – for example, the size of
downloadable files – are not reliable predictors of actual usage. Your bill won’t separately list the
number of KB attributed to a specific action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed
one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle
in which they’re incurred). Some usage charges, such as those that depend on usage
information from a third party, may be billed in subsequent bill cycles and result in higher than
expected charges for that month. Bill cycles and dates may change from time to time. Your bill
may also include other important notices (for example, changes to this Agreement, to your
Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail
is available online. Paper bills with call detail may be subject to an additional charge. If you
choose internet billing, you will not receive paper bills.
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Payment is due in full as stated on your bill. If we do not receive payment in full by the date
specified on your bill, a late payment charge, which may be charged at the highest rate
permissible by law, may be applied to the total unpaid balance. We may also charge you
any costs we pay to a collection agency to collect unpaid balances from you. If we bill you
for amounts on behalf of a third party, payments received are first applied to our charges.
You may be charged additional fees for certain methods of payment. We may charge you,
up to the highest amount permitted by law, for returned checks or other payments paid by
you and denied for any reason by a financial institution. Acceptance of payments (even if
marked “paid in full”) does not waive our right to collect all amounts that you owe us. We
may restrict your payment methods to cashier’s check, money order, or other similar secure
form of payment at any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state and local taxes, fees and other assessments that we’re
required by law to collect and remit to the government on the Services we provide to you.
These charges may change from time to time without advance notice. If you’re claiming any
tax exemption, you must provide us with a valid exemption certificate. Tax exemptions
generally won’t be applied retroactively.
Surcharges
You agree to pay all surcharges (“Surcharges”), which include, but are not limited to: Federal
Universal Service, various regulatory fees, Sprint administrative charges, gross receipts
charges, and charges for the costs we incur in complying with governmental programs.
Surcharges are not taxes and are not required by law. They are rates we choose to collect
from you and are kept by us in whole or in part. The number and type of Surcharges may
vary depending upon the location of your primary billing address and can change over
time. We determine the rate for these charges and these amounts are subject to change
as are the components used to calculate these amounts. We will provide you notice of any
changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice
To Each Other Under The Agreement” section). However, since some Surcharges are based
on amounts set by the government or based on government formulas, it will not always be
possible to provide advance notice of new Surcharges or changes in the amount of existing
Surcharges. Information on Surcharges is provided during the sales transaction and is
available on our website.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially
contained the charge. Disputes can only be made by calling or writing us as directed on your
invoice or elsewhere. You accept all charges not properly disputed within the above time period –
undisputed charges must still be paid as stated on your bill.
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Your Payments; Late Fees
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the rights of
others; or (2) optimize or improve the overall use of our network and Services. Some of these
actions may interrupt or prevent legitimate communications and usage – for example, message
filtering/blocking software to prevent SPAM or viruses, limiting throughput, limiting access to
certain websites, applications or other Data Content, etc. For additional information on what we
do to protect our customers, network, Services and equipment, see our Acceptable Use Policy
and Visitor Agreement at our website.
Your Privacy
You agree to the terms of our Privacy Policy, available at our website, when you use our
Services. This policy may change from time to time, so review this policy with regularity and
care. Among other things, the policy includes important information on what information we
collect about you, how we use that information, and with whom we share that information (for
example, to provide you certain Services, to protect our rights and interests, to respond to legal
process, to facilitate a merger, etc.). Also, to ensure the quality of our Services and for other
lawful purposes, we may also monitor or record calls between us (for example, your
conversations with our customer service or sales departments). If you do not agree with the
terms of our Privacy Policy, do not purchase or use our Services.
We encourage you (the account holder) to protect the privacy of your account information by
establishing passwords (including for your online accounts), which may include an answer to a
backup shared secret question. These authenticators will be used when you access your
account. This is the most effective way for you to protect your account. We treat the holder of
your password(s) and/or your answer to a backup shared secret question as an authorized
person on your account. Please do not share your authentication information with anyone that
you do not wish to have access to your account. You agree that we may contact you in our
discretion about important account related matters through the contact information you provide,
through the Services or Devices to which you subscribe or through other available means. We
also may allow you to set preferences for your preferred means of contact.
As we provide telecommunications Products and Services to you (the account holder), we
develop information about the quantity, technical configuration, type and destination of
telecommunications Products and Services you use, as well as some other information found
on your bill (“CPNI”). Under federal law, you have the right, and we have a duty, to protect the
confidentiality of your CPNI. For example, we implement safeguards that are designed to protect
your CPNI, including authentication procedures when you contact us. For some accounts with a
dedicated Sprint representative, we may rely on contacting your pre-established point of contact
as the standard authentication measure.
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Our network generally knows the location of your Device when it is outdoors and/or turned
on. By using various technologies to locate your Device, we can provide enhanced
emergency 911 services, and optional location-sensitive services provided by us or a third
party. Environmental factors (such as structures, buildings, weather, geography, landscape,
and topography) can significantly impact the ability to access your Device’s location
information and use of location-sensitive services. The terms and conditions of any locationsensitive service that you purchase from us may provide more information about how
location information is used and disclosed. Use of some of location-sensitive services may
require network coverage. If any Device on your account uses a location-sensitive service,
you (the account holder) authorize the end user to download, access and use location
sensitive services and agree to clearly and regularly notify the end user of your Device that
their location may be tracked or discovered. For additional information on location-sensitive
services, see our Privacy Policy at our website.
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you should
always be prepared to provide your location information. Unlike traditional wireline phones,
depending on a number of factors (e.g., whether your Device is GPS enabled, where you are,
whether local emergency service providers have upgraded their equipment, etc.), 911
operators may not know your phone number, your location or the location of your Device. In
certain circumstances, an emergency call may be routed to a state patrol dispatcher or
alternative location set by local emergency service providers. Enhanced 911 service (“E911”),
where enabled by local emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide accurate location
information. If your Device is indoors or for some other reason cannot acquire a satellite
signal, you may not be located. Some Devices have a safety feature that prevents use of the
keypad after dialing 911 – you should follow voice prompts when interacting with emergency
service providers employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible for
usage charges before you notify us of the alleged loss or theft. You agree to cooperate if we
choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive
any Early Termination Fees if you choose to terminate Services as a result of loss or theft of
your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR
SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR
ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON
OUR BEHALF.
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Location Based Services
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible for any
damages resulting from: (a) anything done or not done by someone else; (b) providing or
failing to provide Services, including, but not limited to, deficiencies or problems with a Device
or network coverage (for example, dropped, blocked, interrupted calls/messages, etc.); (c) traffic
or other accidents, or any health-related claims relating to our Services; (d) Data Content or
information accessed while using our Services; (e) an interruption or failure in accessing or
attempting to access emergency services from a Device, including through 911, Enhanced 911
or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or
communication that is blocked by a spam filter, or (h) things beyond our control, including acts
of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike,
war, terrorism or government orders or acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY
CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE
AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER
NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE
OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO
PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE,
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF
REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a written description of
the problem, all relevant documents/information and the proposed resolution. You agree to
contact us with disputes by calling or writing us as instructed on your invoice. We will contact
you by letter to your billing address or on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to any specific exceptions
below) only by arbitration. In arbitration, there’s no judge or jury and review is limited. However,
just as a court would, the arbitrator must honor the terms and limitations in the Agreement and
can award the same damages and relief, including any attorney’s fees authorized by law. The
arbitrator’s decision and award is final and binding, with some exceptions under the Federal
Arbitration Act (“FAA”), and judgment on the award may be entered in any court with
jurisdiction. We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other related in any way to our
Services or the Agreement, including, but not limited to, coverage, Devices, privacy, or
advertising, even if it arises after Services have terminated – this includes claims you bring
against our employees, agents, affiliates or other representatives, or that we bring against you.
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(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s
provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
(4) The arbitration will be administered by the National Arbitration Forum (“NAF”) under its
arbitration rules. If any NAF rule conflicts with the terms of the Agreement, the terms of the
Agreement apply. You can obtain procedures, rules, and fee information from the NAF at 1800-474-2371 or www.adrforum.com.
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral
arbitrator and will take place in the county of your last billing address. The federal or state
law that applies to the Agreement will also apply during the arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any
arbitration will be solely between you and us (not brought on behalf of or together with another
individual’s claim). If for any reason any court or arbitrator holds that this restriction is
unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the
dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts, and
witnesses, as well as any other costs relating to the arbitration. However, we will cover any
arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000
from us; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction
if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does
not prevent you from filing your dispute with any federal, state or local government agency that can, if the
law allows, seek relief against us on your behalf.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES
ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON
BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN
ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
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(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other
providing a description of the dispute, previous efforts to resolve the dispute, all supporting
documents/information, and the proposed resolution. Notice to you will be sent to your
billing address and notice to us will be sent to: General Counsel; Arbitration Office; 2001
Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts
to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of
the notice to arbitrate, then we may submit the dispute to formal arbitration.
Indemnification
You agree to indemnify, defend and hold us harmless from any claims arising out of your
actions, including, but not limited to, failing to provide appropriate notices regarding locationsensitive services (see “Location Based Services” section), failure to safeguard your passwords,
backup question to your shared secret question or other account information, or violating this
Agreement, any applicable law or regulation or the rights of any third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must provide us notice by calling
or writing us as instructed on your invoice. We will provide you notice in your bill,
correspondence to your last known billing address, to any fax number or e-mail address you’ve
provided us, by calling you on your home phone or Device, by voice message on your Device
or home phone, or by text message on your Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement
is governed solely by the laws of the state encompassing the area code assigned to your
Device, without regard to the conflicts of law rules of that state. If either of us waives or doesn’t
enforce a requirement under this Agreement in an instance, we don’t waive our right to later
enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of
the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force
and effect. This Agreement isn’t for the benefit of any 3rd party except our corporate parents,
affiliates, subsidiaries, agents, and predecessors and successors in interest. You can’t assign
the Agreement or any of your rights or duties under it. We can assign the Agreement. The
Agreement and the documents it incorporates make up the entire agreement between us and
replaces all prior written or spoken agreements – you can’t rely on any contradictory
documents or statements by sales or service representatives. The rights, obligations and
commitments in the Agreement that, by their nature, would logically continue beyond the
termination of Services (including, but not limited to, those relating to billing, payment, 911,
dispute resolution, no class action, no jury trial), survive termination of Services.
96
Subscriber Agreement General Terms and Conditions of Service
Numerics
3G/4G Technology Button . . . . . . . . . . . . . . .17
A
About Sprint SmartView Menu . . . . . . . . . . . .19
Activation . . . . . . . . . . . . . . . . . . . . . . 5-8, 20, 63
Activation Wizard . . . . . . . . . . . . . . . . . . . . . . 5-8
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . .20
App Launcher
Adding an Application . . . . . . . . . . . . . . .37
Autolaunch . . . . . . . . . . . . . . . . . . . . . . . . .38
Editing Launch Settings . . . . . . . . . . . . . .38
Enabling . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Stopping Application Launch . . . . . . . . .39
Tab in Settings Window . . . . . . . . . . . . . .47
Application Bar
See also App Launcher
Application Configuration Window . . . . .36-38
Application Launch Menu . . . . . . . . . . . . 16, 34
See also App Launcher
Auto button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Autolaunch
of Applications . . . . . . . . . . . . . . . . . . . . . .38
of Browser . . . . . . . . . . . . . . . . . . . . . . . . .54
of Sprint SmartView Application . . . . . . .57
Automatic Connections
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 9, 15
Automatic Mode Indicator . . . . . . . . . . . . . . . .15
B
Basic Mode GPS . . . . . . . . . . . . . . . . . . . . . . .42
C
CDMA
Device Property Window . . . . . . . . . .62-63
Client Settings . . . . . . . . . . . . . . . . . . . . . . .57-58
Connecting
to a Mobile Broadband Network . . . .24-25
Connection Control Buttons . . . . . . . . . . . . . . .9
Connection Status Indicator
Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Connection Status Text
Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Connection Timer . . . . . . . . . . . . . . . . . . 17, 58
D
Device Activation . . . . . . . . . . . . . . . . . . . . . . 5-8
Device Properties
CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Device Property Window . . . . . . . . . . . . . .62-63
Dual Mode Selection
CDMA or GSM . . . . . . . . . . . . . . . . . . . . . 27
E
Edit Device Settings . . . . . . . . . . . . . . . . . . . . 60
Enter Lock Code Window . . . . . . . . . . . . . . . 25
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
067 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
ESN (Electronic Serial Number) . . . . . . . . . . . .6
Event History Manager . . . . . . . . . . . . . . . . . . 70
F
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Firmware Version
of Mobile Broadband Device . . . . . . 63, 72
Frequently Asked Questions . . . . . . . . . . .78-79
G
Gateway Address . . . . . . . . . . . . . . . . . . . . . . 74
General
Page of Profile Properties . . . . . . . . . . . . 38
General (Network Properties) Window/Tab 53
Get Started Guide . . . . . . . . . . . . . . . . . . . . . . .3
GPS
Application Configuration . . . . . . . . . . . . 65
Basic Mode . . . . . . . . . . . . . . . . . . . . . . . 42
Disabling . . . . . . . . . . . . . . . . . . . . . . . 42, 64
Enabling . . . . . . . . . . . . . . . . . . . . . . . 42, 81
FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . .79-81
Location/GPS Settings . . . . . . . . 42, 64-65
Mobile-Originated . . . . . . . . . . . . . . . . . . 42
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Network-Originated . . . . . . . . . . . . . . . . . 41
Privacy Concerns . . . . . . . . . . . . . . . . . . 14
Privacy Consent Agreements . . . . . . . . 64
Privacy Mode . . . . . . . . . . . . . . . . . . . . . . 81
Requirements for Service . . . . . . . . . . . . 40
Standalone Mode . . . . . . . . . . . . . . . . . . 42
Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
with Third-Party Applications . . . 15, 42, 48
GPS Applications Menu . . . . . . . . . . 15, 42, 44
GPS Applications Window . . . . . . . . . . . . . . 47
Index
97
Index
Index
GPS Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
GPS Device Status . . . . . . . . . . . . . . . . . . . . . .44
GPS Indicator . . . . . . . . . . . . . . . . . . . . . . 14, 42
GPS Search Menu . . . . . . . . . . . . 15, 42, 43, 47
GSM
Getting Connected . . . . . . . . . . . . . . . . . .28
International Roaming . . . . . . . . . . . .27-31
Manually Selecting a Network . . . . . . . . .28
H
Hands-Free Activation . . . . . . . . . . . . . . . . . . . . 5
Hardware Tab . . . . . . . . . . . . . . . . . . . . . . . . . .59
Help
About Sprint SmartView . . . . . . . . . . . . . .21
Event History Manager . . . . . . . . . . . . . . .21
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . 21, 70
HEPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Hide Sprint SmartView . . . . . . . . . . . . . . . . . .19
Home Carrier ID . . . . . . . . . . . . . . . . . . . . . . . .72
I
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
International Roaming (GSM) . . . . . . . . . .27-31
Establishing Connections . . . . . . . . . . . . .28
Getting Connected . . . . . . . . . . . . . . . . . .28
Manually Selecting a Network . . . . . . . . .28
Technical Support for . . . . . . . . . . . . . . . .31
IP Address
for Mobile Broadband Connection . . . . .74
L
Launched Applications
Adding . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Autolaunch . . . . . . . . . . . . . . . . . . . . . . . . .38
Editing Parameters for . . . . . . . . . . . . . . .38
Stopping Launch of . . . . . . . . . . . . . . . . . .39
Location/GPS Settings . . . . . . . . . . . . . . . . . . .42
Location/GPS Tab . . . . . . . . . . . . . . . . . . . . . .64
Lock Device . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Locking, Mobile Broadband Device . . . . . . .25
M
Manual Connections . . . . . . . . . . . . . . . . . . . .15
MDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7, 72
MIP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Mobile Broadband
Criteria for connection . . . . . . . . . . . . . . .24
98
Index
Network Profiles . . . . . . . . . . . . . . . . . . . . 24
Mobile Broadband Device
Activation of . . . . . . . . . . . . . . . . . . . .5-8, 20
Change Device Mode . . . . . . . . . . . . . . . 20
Establishing Connections with . . . . . . . . 24
Installing drivers for . . . . . . . . . . . . . . . . . . .3
Locking and Unlocking . . . . . . . . . . . 20, 25
Mobile Control Panel . . . . . . . . . . . . . . . . .16-18
Mobile Info Window . . . . . . . . . . . . . . 20, 71-74
Mobile Protocol Indictor . . . . . . . . . . . . . . . . . 16
Mode
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
MSID (IMSI_S) . . . . . . . . . . . . . . . . . . . . . . . 7, 72
MSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
My Networks Button . . . . . . . . . . . . . . . . . . 9, 15
N
Network Profiles . . . . . . . . . . . . . . . . . . . . .52-54
Definition of . . . . . . . . . . . . . . . . . . . . . . . . 52
for Mobile Broadband Networks . . . . . . 24
Network Profiles Window . . . . . . . . 9, 20, 52-60
Network-Originated GPS . . . . . . . . . . . . . . . . 41
NMEA . . . . . . . . . . . . . . . . . . . 15, 42, 47, 79, 80
No Wireless Device Detected . . . . . . . . . . . . 78
O
One-Touch Activation . . . . . . . . . . . . . . . . . . . . .5
P
Phone Number . . . . . . . . . . . . . . . . . . . . . . . . 72
Preferences
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Preferred Roaming List (PRL) . . . . . . . . . 63, 72
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Privacy Consent Agreements . . . . . . . . . . . . 64
Privacy Indicator . . . . . . . . . . . . . . . . . . . . 14, 41
Privacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . 81
Privacy, GPS . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Profile Properties Window
General Page . . . . . . . . . . . . . . . . . . . . . . 38
Q
Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . .3
Quit Sprint SmartView . . . . . . . . . . . . . . . . . . 19
R
Roaming . . . . . . . . . . . . . . . . . . . . . . . 27-31, 73
Roaming Banner . . . . . . . . . . . . . . . . . . . . . . .16
Roaming Indicator . . . . . . . . . . . . . . . . . . . . . .17
Index
S
Settings Window . . . . . . . . . . . . . . . . . . . . 20, 56
App Launcher Tab . . . . . . . . . . . . . . . . . .47
Client Tab . . . . . . . . . . . . . . . . . . . . . . .57-58
Location/GPS Tab . . . . . . . . . . . . 42, 64-65
Update Settings Tab . . . . . . . . . . . . . .66-67
Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . .73
Signal Strength Indicator
Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Splash Screen . . . . . . . . . . . . . . . . . . . . . . . . .57
Sprint SmartView . . . . . . . . . . . . . . . . . . . . . . .74
Standalone Mode GPS . . . . . . . . . . . . . . . . . .42
Switching Modes
CDMA and GSM . . . . . . . . . . . . . . . . . . . .27
T
Technical Support
International . . . . . . . . . . . . . . . . . . . . . . . .31
Test GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
The Main Window . . . . . . . . . . . . . . . . . . . . . .14
Tools Menu . . . . . . . . . . . . . . . . . . . . . 20, 56, 71
Transparency . . . . . . . . . . . . . . . . . . . . . . . . . .58
U
Unlock Device . . . . . . . . . . . . . . . . . . . . . . . . . .20
Unlocking, Mobile Broadband Device . . . . .25
Update Data Profile . . . . . . . . . . . . . . . . . . . . .20
Updates
to Mobile Broadband Device . . . . . . . . . .63
to Sprint SmartView Software . . 20, 66-67
W
Warning Messages, Resetting . . . . . . . . . . . .58
WiMAX Info Window . . . . . . . . . . . . . . . . . . . .20
Index
99
100
Index