G L O B A L PAY M E N T S A N D C A S H M A N A G E M E N T
Your Migration Questions Answered
All you need to know about migrating from Hexagon to HSBCnet
Your migration questions answered
R E L AT E D TO K E Y M I G R AT I O N FAC T S
1. Why are you asking me to switch from Hexagon to HSBCnet?
HSBCnet allows us to improve our service to you:
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It offers a single online platform for all your banking needs
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A recent survey of our clients indicated that over 70 per cent desire a Web-based portal
solution integrating all their banking services
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The majority of you said that better usability is a very high priority, a key advantage
of HSBCnet
4. It’s my company’s policy prohibiting the use of Internet banking. Can I
choose not to switch to HSBCnet?
As technology develops, so do threats that unsecured platforms face online. HSBCnet
makes Internet banking safer by combining security technology with access controls,
infrastructure safeguards and regular reviews. If you wish to know more, please refer to
the enclosed Security Brief which includes details on technical specification, authorisation
and logon process. Alternatively, you can find the information at www.hsbcnet.com. As
Hexagon will eventually be demised, we suggest you discuss this further with your IT
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Our browser-based service means less implementation and maintenance hassle
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HSBCnet includes applications that are not available on Hexagon:
information for further consideration. Should you need other information, please contact
- Flexible personalisation options
us by the contact details attached/specified in the e-mail.
specialists to identify areas of concern and we will endeavour to provide additional
- Reliable time reporting
- Payments advising
- Analytics tools
5. I don’t have Internet access, what should I do?
If you don’t currently have a PC with Internet access you won’t be able to use HSBCnet.
We strongly recommend that you arrange for Internet access as soon as possible.
2. When do I need to switch?
This is the moment for you to switch from Hexagon to HSBCnet. Please refer to the cover
6. How do I apply to switch to HSBCnet?
letter for the exact date of completing the migration. We strongly recommend that you
complete the HSBCnet application form within the next few days. Once HSBCnet is ready
for you, your Hexagon service will continue in parallel for 60 days.
Please complete the application form – HSBCnet Customer Agreement for existing
Hexagon customers. As part of the agreement you will need to nominate a maximum of
four Initial System Administrators (ISAs). They will need to go to www.hsbcnet.com, click
on ‘Register’ and enter their details into the online form.
3. Can I choose to stay with Hexagon?
As we have designed HSBCnet specifically for businesses such as yours, Hexagon will no
longer be available once all customers have migrated to HSBCnet. Please upgrade to
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HSBCnet now and enjoy the new and exciting service features in HSBCnet.
Your migration questions answered
R E L AT E D TO K E Y M I G R AT I O N FAC T S
7. What will happen after I have sent the document?
Once you have returned the completed document to us, we will send you an
acknowledgement letter and will complete the setup of your required accounts and
services on to the HSBCnet. Your ISAs will receive the smart cards; the card readers and
PINs will be mailed out separately. Once your ISAs have entitled all the end users, all of
them can transact on HSBCnet.
8. What should I do with my payment templates?
For online payment templates, we will automatically convert them from Hexagon to
HSBCnet. For offline payment templates and beneficiary lists, we will provide you with a
migration tool for converting them from Hexagon to HSBCnet as well.
9. I have a personal account held on Hexagon, do I need to switch that too?
Any personal accounts held on Hexagon need to be transferred to Personal Internet
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Banking.You can apply online at www.hsbc.com.hk.
Your migration questions answered
R E L AT E D TO H S B C n e t F E AT U R E S
All browser versions must be protected by 128-bit encryption. To check the level of
10. How secure is HSBCnet?
HSBCnet employs a range of sophisticated tools to ensure the highest levels of security
are maintained. These include SSL 128-bit encryption technology, unique username, user
security being used, look for a security padlock at the bottom right of your browser – this
will establish the level of security being used.
selected security credentials including password and password reset credentials, fully
authorised control, activity logs for audit control and physical token (ie smart cards and
card readers) for payment authorisation and administration activities.
For full details, please open the Security Brief or visit www.hsbcnet.com (click on ‘Getting
Started Guide’ and navigate to ‘Security’).
13. What can I do with HSBCnet, that I can’t do on Hexagon?
HSBCnet is more flexible and accessible than Hexagon. It also offers you the following
additional functionalities:
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Real-time balance and transaction reporting
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Flexible access to your account information and payment creation via the Internet
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No software installation required
HSBCnet is more flexible and accessible than Hexagon. As the service is Internet browser
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You will always be using the latest version – no upgrade installations necessary
based, you can access your account information via your HSBCnet profile from any PC
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The same service used in offices globally
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Global access: payments can be prepared and authorised all over the world with the
11. Can I access my HSBCnet account from any PC?
that meets the minimum system requirements.
use of smart card and reader
12. What are the system requirements for HSBCnet?
HSBCnet is designed to work with the following browser versions/operating systems:
Operating System
Browser
Windows 98/98SE/ME
IE 5.5 and above
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System Administrator-controlled user access and authority settings
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Activity logs for payment and System Administrator actions
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Access to Markets information, data and research
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Customised advices detailing your remittance information can be attached to each
Windows NT 4.0 (SP6)
IE 5.5 and above
Windows 2000 Pro (SP2 and above)
IE 5.5 and above
Windows XP (SP1 and above)
IE 6 and above
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Look-up lists for SWIFT Address and Bank codes to assist data entry
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Ability to define which accounts and balance types are displayed
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Each user can customise their personal page for exactly the tools they want
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payment instruction and sent to your beneficiaries through e-mail or fax
Your migration questions answered
R E L AT E D TO H S B C n e t F E AT U R E S
14. What is the role of the Initial System Administrators (ISAs)?
18. Can I download my statements?
ISAs are employees of your organisation who are responsible for the setup and control of
Yes. You can download statements in CSV format for use in Excel and other spreadsheets,
end users and other System Administrators. They define which services and tools on the
or in MT940 format. Statement reports are produced on a daily basis for each account.
HSBCnet that users have access to, and set low level entitlements such as account and
signature limits.
During the initial registration process your organisation may nominate up to four ISAs.
19. Will I be able to transfer funds between my accounts?
Yes. You can make inter-account transfers between any of your HSBC global accounts
within your HSBCnet portfolio.
15. Do I have to use a smart card to access HSBCnet?
No. You can view balance and transaction details and create payments without a smart
card. However, if you want to authorise a payment or perform a System Administrator
20. Will there be help available to me once I’ve registered for the
HSBCnet service?
function, such as entitling a new user, you will need to authenticate yourself with your
smart card.
Yes. HSBCnet has an online help facility that should be your first port of call. Either click
on the question mark icon in the tool you are using or the onscreen ‘Help’. However, if
this doesn’t resolve your query, there is a dedicated helpdesk team available to give you
16. How can I control access and use of HSBCnet by employees of my
own organisation?
support and advice on HSBCnet. Please contact us by the contact details
attached/specified in the e-mail. Lines are open Monday to Friday 9 am to 6 pm and on
Saturday 9 am to 12.30 pm, except public holidays.
Your ISAs are responsible for creating and monitoring all of your users’ access and
entitlements on HSBCnet. They can specify signature limits for accounts and users
individually, and check detailed activity logs for payment and administration actions. Up to
three levels of authorisation may be specified.
17. Will I still be able to view my account balances?
Yes. With HSBCnet you can view your balances online in ‘real time’. This means your
21. How much will it cost?
Your ongoing monthly charges on HSBCnet will remain the same as on Hexagon.
The initial setup and provision of four sets of smart cards and readers will be free of
charge. If you complete the conversion documentation within 30 days, two additional sets
of smart cards and readers will be offered for free.
account information is electronically updated at the very moment that transactions take
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place. There is unlimited transaction history for a 35-day period.
Your migration questions answered
R E L AT E D TO H E X AG O N D E L ET I O N
22. Will my Hexagon access be closed straight away?
No. To give you time to get used to HSBCnet, we will continue your Hexagon service in
parallel for 60 days.
23. Do I have to do anything to close my Hexagon access?
No, we will automatically terminate it after 60 days.
24. What should I do with my installation of Hexagon after I have moved
to HSBCnet?
You will probably want to keep Hexagon on your PC until you are sure you don’t need to
refer to it again. Ideally, you should back up the Hexagon installation before removing it.
25. Do I need to do anything to retain my Hexagon data?
Yes. You can export the data to a format that you prefer by the ‘Report Writer’ function
in offline Hexagon. For further information on how to do this, please refer to the Hexagon
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User Guide.