1
Contents
Overview
5
Key Services and Contacts
6
ACADEMIC REGISTRAR’S OFFICE (ARO)
7
OFFICE OF CURRICULUM and ACADEMIC POLICY (CAP)
9
Curriculum Management
9
Boards of Examiners Meetings
9
Student Discipline
9
Policy Implementation
9
CENTRE FOR UNIVERSITY TEACHING AND LEARNING (CUTL)
Student Learning Support
12
12
Learning Design
12
Academic Co-ordinators
12
Student Consultations
13
Student Workshops
13
PASS (Peer Assisted Study Sessions)
13
Access Programmes
13
On Track
13
TLC110
14
Educational Technologies/Learning Innovations
14
Academic Development
15
Work Integrated Learning (WIL)
16
EXTERNAL ENGAGEMENT
Admissions & Recruitment Support
18
18
Communications & Events
18
Domestic Admissions
19
International Admissions
19
Accreditation & Advanced Standing
19
International Engagement
Student Mobility
Partnership
Articulations & Pathways
Domestic Engagement
20
21
22
22
23
2
Outreach
Murdoch Singapore and Murdoch Dubai
TNE Liaison
KULBARDI ABORIGINAL CENTRE
K-Track
OFFICE OF STRATEGY, QUALITY AND ANALYTICS (OSQA)
24
25
25
27
27
30
Business Intelligence and Technologies Team
30
Quality Assurance Team
31
Analytics and Reporting Team
31
Surveys and Evaluations Team
32
Policy, Planning and Government Relations
32
STUDENT REGISTRY
Exams & Assessment
35
35
Exams
35
External (Off-campus) Exams
35
Alternative Exams
35
Deferred Assessment
36
Student Records
36
Enrolments
36
Academic Progression
36
Fees
37
ESOS
37
Results Processing
37
Graduation Eligibility Checking
37
Graduation
37
Prizes
38
Callista
38
STUDENT SALES CENTRE
40
Meet Murdoch Team
40
STUDENT SERVICES
42
Murdoch University Health
42
Student Support
43
Careers and Employment Centre
44
The Student Centre
46
Equity and Social Inclusion
46
3
Disability Support
47
Disability Access and Inclusion Plan (DAIP)
47
Ally Network
47
Language and Cultural Exchange Program
47
Student Grievances
47
Feedback
49
4
Overview
The Academic Registrar’s Office (ARO) provides student-facing services and administration, and
support services to academic staff. This Guide is designed to provide information about the services
provided by the ARO, and to offer a point of reference for key contact information.
The ARO comprises the Academic Registrar and 8 directorates:
Centre for University Teaching and Learning
Curriculum & Academic Policy Coordination
External Engagement
Kulbardi Aboriginal Centre
Office of Strategy, Quality and Analytics
Student Registry
Student Sales Centre
Student Services
The following pages provide information about the services provided by each directorate and the
teams within them, together with contact information for those best placed to provide advice and
guidance on the services and processes supported by each area.
There is a quick alphabetical guide to key services and contacts on the next page.
We hope you find this Guide useful. If there is any other information you’d like to have about the
ARO, please contact Patricia Francis, and we’ll try to include it in the next update.
5
Key Services and Contacts
Service
E-mail
Telephone
Academic Policy Coordinators
Academic Staff Development
Accreditation
Admissions (domestic)
Admissions (international)
Advanced Standing
Articulation agreements
Campus visits
Careers Service
Cashier
Counselling Service
Curriculum
CUTL
CUTL Mandurah Campus
Disability Support
Enrolment
Equity and Social Inclusion
Exams
Fees and student billing
Graduations
Health Service
K-Track
Learning technology support
Office of Strategy, Quality &
Analytics
On-Track
Open Universities Australia
Orientation
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
(08) 9360 2753/2142
(08) 9360 7811
(08) 9360 7458
(08) 9360 7455
(08) 9360 7811
(08) 9360 7259
(08) 9360 6853
(08) 9360 2596
1300 687 362
(08) 9360 1227
(08) 9360 6851
(08) 9360 2142
(08) 9582 5501
(08) 9360 6084
(08) 9360 7839
(08) 9360 6084
(08) 9360 2544
(08) 9360 7242
(08) 9360 6536
(08) 9360 2293
(08) 9360 1244
(08) 9360 7584
(08) 9360 2836
Outreach
Postgraduate Student Support
(GREAT)
Scholarships
Student Centre
Student Financial Support
Student Learning Support
Student Prospectus and Guides
Student recruitment (domestic)
Student recruitment
(international)
Student Surveys
Student Mobility (inbound)
Student Mobility (outbound)
Study Abroad and Exchange
TNE Support
[email protected]
[email protected]
(08) 9360 2609
(08) 9360 6896
(08) 9360 6792/
9360 2239
(08) 9360 7319
(08) 9360 2142
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
(08) 9360 2733
1300 687 3624
(08) 9360 1362
(08) 9360 2142
(08) 9360 6352
(08) 9582 6078
(08) 9360 2209
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
(08) 9360 2974
(08) 9360 6777
(08) 9360 7836
(08) 9360 7836
(08) 9360 7681
[email protected]
[email protected]
[email protected]
6
ACADEMIC REGISTRAR’S OFFICE (ARO)
Academic Registrar:
Carolyn McInnis
[email protected]
Ext: 6643
PA to Academic Registrar :
Patricia Francis
[email protected]
Ext. 6656
Location :
Chancellery Building, Rm. 2.009.
Carolyn leads the Academic Registrar’s Office, and reports to the Provost, Professor Andrew Taggart.
Carolyn is ultimately accountable for all of the services and processes included in this Guide. She also
works in support of the Provost and PVC (L&T) helping to develop academic policy and strategy.
7
ARO – Academic Registrar’s Office
Academic Registrar
Carolyn McInnis
Personal
Assistant
Patricia Francis
Associate Director,
Centre for University
Teaching & Learning
Michael Bryant
Associate Director,
Curriculum &
Academic Policy
Paul Comiskey
Associate Director,
Student Registry
Peter Furzer
Manager, Kulbardi
Aboriginal Centre
Braden Hill
Manager, Student
Sales Centre
Isobel Killeen
Associate Director,
Office of Strategy,
Quality & Analytics
Alasdair MacDonald
Director, Student
Services
Tim Martin
Director, External
Engagement
Philip Payne
8
OFFICE OF CURRICULUM and ACADEMIC POLICY (CAP)
Associate Director Curriculum:
Paul Comiskey [email protected] Ext.7812
Location:
Chancellery Building, Rm. 2.009.
Location : APC
ECL/3.049 – 3.055
The Office of Curriculum and Academic Policy supports the University in its aim of offering “a rich and diverse
academic learning experience with a curriculum integrally linked to quality research and up-to-date pedagogy”
(University Strategy 2012-17).
To this end, the Office of Curriculum and Academic Policy supports the development of strategy , policy and
procedure in relation to learning, teaching and curriculum across the University. It provides support to
Academics and professional staff in the interpretation and implementation of these policies and procedures.
Curriculum Management
We are involved in the implementation of the Curriculum Policy providing administrative support
and advice to Academics in relation to new Academic proposals and the subsequent development of
these proposals into new courses and majors. We coordinate and support the process around
curriculum management and unit offerings throughout the year.
Boards of Examiners Meetings
APCs are formally the Secretary to Boards of Examiners meetings. The biggest meetings held through
the year generally follow the Semester 1 and Semester 2 teaching periods. However meetings are
also held following: Summer, Winter, Trimesters onshore and TNE, and OUA teaching periods.
Student Discipline
We provide administrative support for School-based Academic and General Misconduct allegations
made against students, which includes at times the preparation of necessary documentation, sitting
in on interviews with students and communicating outcomes to students and other stakeholders
within the University. APCs also coordinate Academic Misconduct allegations that are referred to
Singapore and Dubai for investigation.
Policy Implementation
We are a main reference point for Academic and Professional staff from within the Schools regarding
the implementation of the policies and procedures of the University. In particular our key areas
revolve around the Curriculum Policy; Student Discipline Regulations; Coursework Regulations;
Assessment Policy; Non- Standard Teaching Periods Procedure; Teaching Periods, Patterns and
Academic Calendars Policy.
Name
Anne Allen
Role/Schools
Manager – Academic Policy
Coordinators
Email
[email protected]
Extension
6872
9
Ann Butcher
Annette Connolly
Allan Wong
Coralie
Manwaring
Alex Carcione
ET- Engineering & Information
Technology
VL - Veterinary & Life Sciences
(College of Veterinary Medicine)
AR –Arts (Humanities)
MT – Management & Governance
LL –Law
[email protected]
1259
[email protected]
6873
HP- Health Professions
PE – Psychology & Exercise Science
VL - Veterinary & Life Sciences
(Agricultural; Environmental &
Conservation; Molecular &
Biomedical Sciences,)
UV – University, CUTL, Kulbardi
AR – Arts / Creative Arts
ED – Education
AR – Society and Communication
[email protected]
6390
[email protected]
7828
[email protected]
6851
10
ARO – Curriculum & Academic Policy
Associate Director,
Curriculum
Paul Comiskey
Admin Officer
Alison Cameron
Manager, Academic
Policy Coordination
Anne Allen
Academic Policy
Coordinator
Ann Butcher
Academic Policy
Coordinator
Alex Carcione
Academic Policy
Coordinator
Annette Connolly
Academic Policy
Coordinator
Coralie Manwaring
Academic Policy
Coordinator
Allan Wong
11
CENTRE FOR UNIVERSITY TEACHING AND LEARNING (CUTL)
Associate Director:
Mike Bryant
[email protected]
Ext. 6480
Operational Coordinator : Vani Lambourne
[email protected]
Ext: 6418
Location :
Mike:
Library (North) Rm. 4.038
Vani:
Library (North) Rm. 4.031C
The Centre for University Teaching and Learning provides leadership and support in teaching and
learning to students and academic staff at Murdoch University and strategic advice to the schools on
teaching and learning matters. CUTL brings together the areas of academic staff development,
student learning and educational development to work in an integrated approach to support
teaching and learning across the university. CUTL is located on each domestic campus at:
Library North Wing 4th Floor, South St Campus (Reception Ext. 2142)
Mandurah Learning Centre, Education Drive, Mandurah, Peel Campus
Although degree courses are no longer offered at Rockingham, CUTL continues to use the
Rockingham Campus building to deliver Access Programmes (On Track and TLC110).
Student Learning Support
The Student Learning Support team offers an integrated learning support and learning design service
to the Schools. The team can help discipline academic staff to embed learner support and skills
development across the curriculum, can assist in the development and design of learning and
teaching, and also provide central learning support services. If you are new to working with the
team or would like to suggest a new collaboration in the area of student learning support, you are
encouraged to contact the Manager, Dr Pamela Martin-Lynch. For enquiries regarding learning
design support for your School or existing CUTL programmes, please use the contacts below.
Learning Design
Learning Designers are linked to Schools. Their role is to help develop new courses and provide
practical assistance with the design of learning activities in units, including support for the
Transforming TNE Project.
Contact
Silvia Dewiyanti
E-mail
[email protected]
Extension
2757
Academic Co-ordinators
Academic Co-ordinators help Schools to embed learning support within our degrees, and co-ordinate
the various student learning support programmes offered by CUTL.
12
Contact
Dr Julia Hobson
(Undergraduate)
Dr Sarah
Veitch(Undergraduate)
Dr Stephen Johnson
(Postgraduate)
E-mail
[email protected]
Extension
6054
[email protected]
7205
[email protected]
6013
Student Consultations
Consultation services are offered to undergraduate students and graduate coursework and research
students at CUTL’s offices on each of the campuses to help develop their academic literacy,
numeracy and study skills. In 2016, CUTL is piloting a peer academic coaching programme in the
Library environment.
Contact
Karyn Barenberg
E-mail
[email protected]
Extension
2142
Student Workshops
Workshops are offered free of charge to undergraduate students and graduate coursework and
research students at CUTL’s offices on each campus to boost confidence and improve academic skills
in areas such as time management, essay writing, critical thinking, reading, note making and
referencing. The Graduate Research Education And Training (GREAT) program is specialised support
for graduate coursework and research students and honours students. Finally, CUTL delivers a
credit-bearing unit at 500 level aimed at postgraduate coursework students from non-Englishspeaking backgrounds. This unit is Communication Skills for Postgraduate Study, TLC501.
Contact
Karyn Barenberg
E-mail
[email protected]
Extension
2142
PASS (Peer Assisted Study Sessions)
The PASS program is a nationally and internationally recognised and awarded program which is fully
accredited. The program targets units instead of students. It is voluntary, available to all and
facilitated by fully trained students who have successfully completed the unit they lead sessions in.
The program has a proven track record in assisting student transition, achievement and retention.
Contact
Chris Cunningham
E-mail
[email protected]
Extension
6840
Access Programmes
On Track
OnTrack is an enabling program that provides alternative entry pathways into Murdoch University
for people who do not qualify for entry through other pathways. OnTrack (together with OnTrack
Sprint, a four week intensive version of OnTrack offered before Semester 1) provide opportunities
13
for students to strengthen their academic skills and understanding of university life and study.
Students who successfully complete OnTrack or OnTrack Sprint are offered a university place
commencing in the following semester.
Information about enrolment
www.murdoch.edu.au/goto/ontrack
and
www.murdoch.edu.au/goto/sprint
Contact
Sharon Woodfield
[email protected]
Extension
2609
TLC110
WTLC110 is a WACE accredited unit offered to year 12 students. In conjunction with a
demonstration of English competency, the successful completion of WTLC110 provides an
alternative entry pathway into Murdoch University for students who do not achieve and/or attempt
a suitable ATAR score. The unit is currently run at the Rockingham and Mandurah campuses and
students are recruited through contacts with particular schools.
Contact
Peter Geerlings
E-mail
[email protected]
Extension
7114
Educational Technologies/Learning Innovations
The Learning Innovations Team develop educational technologies for use in learning and teaching,
and work on tech and multimedia projects in Schools. For enquiries concerning new projects or
educational technology opportunities, staff are encouraged to contact the Manager Learning
Innovations, Mike Fardon. For queries about existing technologies, please use the contacts below.
Currently our supported educational technologies are:
Learning Management System (LMS), Moodle
Lecture Capture System (LCS), ECHO360
Electronic Portfolio System, Pebblepad
Plagiarism Checking Software, Urkund
Contact
E-mail
Extension
General Support Queries
Jeffory Asselin
(Educational Media)
Mike Fardon
Yvonne (Von) Button
Richard Lefroy
Clarence Sin
[email protected]
[email protected]
2213
[email protected]
[email protected]
[email protected]
[email protected]
6269
2350
7584
2350
14
Academic Development
The Academic Development team supports grants, awards and networks in learning and teaching
within the Schools. The team also offers professional development programmes for academic staff
including researcher development programmes and the MU Certificate in Learning and Teaching.
Any member of staff interested in peer supported practical teaching development may apply to join
the MU Certificate in Learning and Teaching (usually just called the Learning and Teaching
Certificate). You will need to be in a role that involves teaching or supporting learning.
In addition, the Certificate has been accredited by the Higher Education Academy (HEA)
https://www.heacademy.ac.uk/recognition-accreditation/hea-fellowships as a higher education
professional development scheme. All staff who complete the Certificate will be eligible to become
either Associate Fellows or Fellows of the Higher Education Academy.
The Academic Development team will be piloting an Early Career Researcher mentoring programme
in 2016, in collaboration with the Research and Development Office.
The University’s probationary tertiary teaching course the Scholarly Practice of Academics @
Murdoch (SPA) http://our.murdoch.edu.au/CUTL/Academic-development/Scholarly-practice-ofacademic-staff/ is a mandatory requirement for academic probation unless an exemption is agreed
following action by the School, or unless the staff member enrols for the Learning and Teaching
Certificate.
Staff appointed to research and teaching or research intensive roles are required to complete the
probationary programme Enhancing Postgraduate Supervision (EPS)
(http://our.murdoch.edu.au/CUTL/Academic-development/Enhancing-PG-Supervision/ ) during their
first year of appointment, unless exemption is agreed following action by the School.
CUTL provides support for teaching and professional staff to apply for VC’s Citations for Excellence in
Enhancing Learning and for academic staff to apply for the VC’s Awards for Excellence in Learning
and Teaching (http://our.murdoch.edu.au/Educational-Development/VCs-Learning-and-TeachingAwards/). Both awards are available to individuals and teams. Exemplary applicants may be invited
to represent Murdoch at the corresponding Australian Awards for University Teaching
(http://www.olt.gov.au/awards) and will be provided with a review process by CUTL.
You are invited to join our NEST Community for early notice of seminars and development
opportunities and information about external organisations that support learning and teaching.
These organisations include the West Australian Network for Dissemination (WAND) and the
national Office for Learning and Teaching (OLT).
The team also produces a range of resources to help with day-to-day learning and teaching matters.
These include http://our.murdoch.edu.au/Educational-Development/Preparing-to-teach/
and http://our.murdoch.edu.au/Educational-Development/Preparing-to-teach/A-guide-to-tutoring/
15
Contact
Mike Bryant (new projects
and opportunities, HEA
matters, Learning and
Teaching Certificate)
Dr Kate Brooks (Staff
Development Programmes
– Research)
Dr Craig Whitsed (Staff
Development
Programmes, Learning and
Teaching)
Denyse MacNIsh
(Networks, Awards,
Citations, Grants)
E-mail
[email protected]
Extension
6840
[email protected]
1278
[email protected]
2753
[email protected]
7315
Work Integrated Learning (WIL)
Work Integrated Learning (WIL) involves educational activities that integrate theoretical learning
with practical application in the workplace. Opportunities for students to engage in WIL include::



Work placement, practicum, clinical placement or internship in a work environment;
Industry or community projects;
Work simulations e.g. moot court, media studio, theatre production, engineering laboratory.
CUTL assists schools, staff and students to establish WIL opportunities within units and courses,
including WIL curriculum development and advising on internship programmes, and also helps to
develop existing and new relationships between Schools and employers.
Contact
Dr David Rowbottom
E-mail
[email protected]
Extension
2765
16
ARO – Centre for University Teaching &
Learning
Program Manager
Work Integrated
Learning
Dr David Rowbottom
CUTL Operational
Coordinator
Vani Lambourne
Manager Access
Programs
Gael Gibbs
Associate Director
(CUTL)
Mike Bryant
Academic
Development
Coordinator (Learning
and Teaching)
Denyse MacNish
Lead Advisor Staff
Development
(Learning and
Teaching)
Dr Craig Whitsed
Manager
Learning
Innovations
Mike Fardon
Lead Advisor Staff
Development
(Research)
Dr Kate Brooks
Manager Learning Support
Dr Pamela Martin-Lynch
CUTL Admin.
Coordinator
Jodie-Lee FraserMcLeod
Access Admin.
Officer
Sharon Reynolds
CUTL Admin.
Assistant
Karyn Barenberg
Access Admin
Assistant
(Vacant)
Learning Innovations
Officer
Richard Lefroy
Unit Coordinator
(Access Programs)
Dr Angela Jones
Learning Innovations
Officer
Clarence Sin
Unit Coordinator
(Access Programs)
Dr Joanne Lisciandro
Learning Innovations
Officer
Yvonne Button
Regional
Coordinator (Access
Programs)
Megan Jaceglav
Learning Innovations
Support Officer
Terri McCann
Learning Designer
Marnie Nolton
Associate Lecturer
Dr Peter Geerlings
(TCL110)
Learning Innovations
Support Officer
Stephen Tomich
Learning Designer
(TNE Project)
Dr Emma Nicoletti
Lead Tutors and
Tutors
Academic
Development
Officer
Natalie Davis
Academic Development
Admin. Officer
Jeannette Pether
Media Producer
Jeffory Asselin
Peer Assisted Study
Officer
Christopher
Cunningham
Peer Assisted Study
Leaders
Academic Coordinator
Learning Support
(Postgraduate)
Dr Stephen Johnson
Academic Coordinator
Learning Support
(Undergraduate)
Dr Julia Hobson
Academic Coordinator
Learning Support
(Undergraduate)
Dr Sarah Veitch
Learning Designer
Dr Silvia Dewiyanti
Learning Designer
(TNE Project)
Marita Naude
17
EXTERNAL ENGAGEMENT
Director:
Phil Payne
[email protected]
Ext: 2011
PA to Director:
Rachel Weir
[email protected]
Ext: 6695
Location:
Phil
Chancellery Building, Rm. 2.018
Location:
Rachel
Chancellery Building, Rm. 2.014
Phil leads the Directorate of External Engagement, with responsibility for the recruitment and
admission of students, both international and domestic, and the development and management of
educational partnerships.
Admissions & Recruitment Support
The Admissions and Recruitment Support office consists of Communications & Events, Domestic
Admissions, International Admissions and Advanced Standing.
The main function of the Admissions and Recruitment Support team is to provide technical and
administrative services to support the University’s external engagement and student recruitment
strategy.
Position
Admissions & Recruitment
Support Manager
Name
Richard Geddes
E-mail
[email protected]
Extension
7266
Communications & Events
The Communications and Events team works to support both Domestic and International
Engagement and Student Recruitment efforts. With the support of MCA, we are responsible for the
production of high-quality publications and the maintenance of online content and tools that
effectively promote the University and its courses. Our responsibilities extend to support for Open
Day under the direction of the Events and Sponsorship team. In addition we support other external
engagement off-campus and recruitment activities and events. We are an enthusiastic and
approachable team who share a desire to promote a consistent and positive image of the University.
Position
Communications & Events
Coordinator
Name
Jo Hulme
E-mail
[email protected]
Extension
6352
18
Domestic Admissions
The Domestic Admissions team is responsible for processing enabling, undergraduate and
postgraduate coursework applications for domestic students. We ensure that applications comply
with University policies and procedures and meet TISC deadlines. We also work in partnership with
other External Engagement teams and Schools to improve accuracy and timeliness of admissions
information and improve business processes.
Position
Domestic Admissions
Domestic Admissions
Coordinator
Name
E-mail
[email protected]
Kirstie Robson
[email protected]
Extension
7458
6352
International Admissions
The International Admissions team is responsible for processing pathway, undergraduate and
postgraduate coursework applications for international onshore students. We work closely with the
Academic Chairs and Schools to ensure that applications are assessed accurately and in a timely
manner, in line with the University’s entry requirements. We also ensure that students who are
offered places have the required level of English to enable them to succeed in their studies, as
required by the ESOS Act. Once a student accepts their offer letter they are issued with an Electronic
Confirmation of Enrolment (eCOE) to enable them to obtain a visa to study at Murdoch.
Position
International Admissions
International Admissions
Coordinator
Name
E-mail
[email protected]
Irine Mjombah
[email protected]
Extension
7455
7695
Accreditation & Advanced Standing
The Accreditation & Advanced Standing Officers are responsible for processing advanced standing
requests from new applicants and existing students in liaison with relevant University academic
staff.
Position
Advanced Standing
Name
E-mail
[email protected]
Extension
7811
19
International Engagement
The International Engagement team has responsibility for developing and implementing the
University’s operational plan for international engagement and international marketing activities. It
represents the University in the international arena, promoting the University’s reputation and
sourcing international students.
The International Engagement team is led by the International Engagement Manager who
represents the University at International Director level and provides leadership and strategic
direction to the team.
Position
Student Recruitment
International
Acting International
Engagement Manager
Name
E-mail
[email protected]
Extension
Vicky Dunford
6516
[email protected]
The team travels regularly to targeted countries to promote the university and recruit high-calibre
international students to study at Murdoch.
The Regional Managers manage relationships and day-to-day engagement with key partners,
including education agents, local and offshore government agencies and foreign institutions. They
represent the University at education fairs and seminars, engage in marketing campaigns and
manage enquiries from prospective international students and partners. They provide specialist
advice on international trends as they relate to global student flows and recommendations on
course development for specific markets. The Regional Managers also liaise with the Partnership
Manager to identify new institutional partners for the University.
Position
Regional Managers
The Americas & Europe
Southeast Asia
ie. Indonesia, Malaysia,
Singapore, Vietnam etc.
North Asia & Middle East
ie. South Korea, Taiwan,
Hong Kong, Japan
South & Central Asia
ie. India, Bhutan, Sri Lanka,
Bangladesh, Nepal & Africa
China
Name
E-mail
Extension
Carol Ghandour
Fozzil Jaffar
[email protected]
[email protected]
7624
7808
Neville Hiong
[email protected]
7805
Justin DeSousa
[email protected]
6987
Vacant
Murdoch also has representation in Shanghai and Singapore.
Position
Business Development
Manager – Singapore
Business Development
Manager – Shanghai
Name
Nisha Naseer
E-mail
[email protected]
Maple Fu
[email protected]
20
The Regional Managers provide support to the School marketing committees to ensure effective
coordination of international recruitment efforts as follows:
School
Arts
Education
Engineering and IT
Health Professions
Law
Management and Governance
Psychology and Exercise Science
VLS
Primary Contact
Neville Hiong
Justin DeSousa
Fozzil Jaffar
Fozzil Jaffar
Justin DeSousa
Neville Hiong
Carol Ghandour
Carol Ghandour
Secondary Contact
Carol Ghandour
Carol Ghandour
Justin DeSousa
Neville Hiong
Neville Hiong
Justin DeSousa
Fozzil Jaffar
Fozzil Jaffar
There are two International Engagement Coordinator (IEC) roles.
Natasha provides support to the International Engagement team by providing information on
available grants, scholarships and loan programs that assist international students study in Australia.
In addition she work with overseas entities to ensure that Murdoch University is on government lists
of approved university partners.
The second role provides analysis and reports on market research and performance of international
markets; manages and reports on international agent commissions and other incentive schemes;
and provides support for agent familiarisation trips and other associated campus visits.
Position
International Engagement
Coordinator
International Engagement
Coordinator
Name
E-mail
Extension
Natasha Warnock- [email protected] 7698
Lai
vacant
Student Mobility
Student Mobility Officers look after Study Abroad and exchange students, both inbound and
outbound. The Murdoch University Exchange Program offers students an invaluable international
experience and the opportunity to immerse themselves in a different culture while pursuing their
Murdoch studies. This team is managed by Carol Ghandour.
Position
Student Mobility
Student Mobility Officer
(outbound)
Student Mobility Officer
(inbound)
Assistance Study Abroad
Coordinator
Name
E-mail
[email protected]
Jeannette Geesmann
[email protected]
Extension
Athira Adly
6777
Vacant
[email protected]
7836
6778
21
Partnership
The Partnership Team is responsible for cultivating and managing relationships with external
partners, both domestic and international. We work closely with the Engagement teams and
Schools to initiate and coordinate agreements with other institutions. The team works closely with
Schools to identify, develop and promote academic programmes and leads the management and
review of the University’s key international pathway partnerships, including Murdoch Institute of
Technology. The Partnership Manager also develops and manages the University’s partnerships with
national and local institutions to identify and maintain pathways and articulation opportunities to
enhance recruitment.
The Partnership Manager manages the Partnership Support Team.
Position
Partnership Manager
Partnerships Support
Coordinator
Partnerships & Contracts
Support Officer
Articulations & Pathway
Officer
Name
Vicky Dunford
Natalie Johnston
E-mail
[email protected]
[email protected]
Extension
6516
6935
Xavier Rafart
[email protected]
6795
Vacant
Articulations & Pathways
The Articulations & Pathways Officers are responsible for liaising with staff and partners to facilitate
the formation, review and renewal of Articulation Arrangements.
Position
Articulation agreements
Name
E-mail
[email protected]
Extension
7259
22
Domestic Engagement
The Domestic Engagement team is responsible for communicating course information and pathways
to the domestic prospective student market, developing strategic partnerships, and implementing
outreach programmes.
We work closely with the University’s Schools, and the Admissions and Recruitment Support Team to
identify target markets and develop strategies for the promotion of courses and pathways.
The team consists of:
The Domestic Engagement Manager who researches, identifies and develops potential domestic
student pathways to the University, and develops recruitment and engagement strategy.
Position
Name
Student recruitment
(domestic)
Domestic Engagement
Manager
[email protected]
Kerina Puttman
E-mail
[email protected]
Extension
6078
The Domestic Engagement Coordinator works with the Schools to develop and deliver a range of
activities to achieve the university’s domestic recruitment and engagement objectives. The
Domestic Engagement Coordinator also coordinates the activities of the Future Student Officers.
Position
Domestic Engagement
Coordinator
Name
Michael Ingram
E-mail
[email protected]
Extension
6796
The Future Student Officers are predominantly outward facing and provide an advisory service on
courses and pathways to the University. In consultation with Murdoch University’s Schools, we also
develop and implement on and off campus events and information sessions for prospective
students, secondary school staff and parent groups.
Position
Future Student Officers
Name
Mayin Chong
Sharyn
Gharakhanian
Malcolm FarrellMitchell
Sheryl Goh
Alyssa Rawnsley
E-mail
[email protected]
[email protected]
Extension
7585
6780
[email protected]
[email protected]
[email protected]
7298
6254
6147
23
The Future Student Officers also provide support to the Schools to ensure effective coordination of
domestic recruitment efforts as follows:
School
Arts
Education
Engineering and IT
Health Professions
Law
Management and Governance
Psychology and Exercise Science
VLS
Contact
Sheryl Goh
Mayin Chong
Mayin Chong
Alyssa Rawnsley
Sharyn Gharakhanian
Sharyn Gharakhanian
Alyssa Rawnsley
Malcolm Farrell-Mitchell
Outreach
The Outreach Coordinator coordinates the development and delivery of strategic outreach
programmes with WA Schools, community and industry to facilitate awareness of the University’s
courses.
The team of Outreach Officers deliver and develop outreach programs with WA schools, community
and industry.
Position
Outreach
Outreach Coordinator
Outreach Officer-HASS
Outreach Officer-SCIENCE
Outreach Officer-SCIENCE
Name
E-mail
[email protected]
Michelle Austin
[email protected]
Jade Castle
[email protected]
Julie Lees
[email protected]
Anna Pryor
[email protected]
Extension
7319
6706
7612
2524
24
Murdoch Singapore and Murdoch Dubai
Murdoch University has offshore locations in Singapore and Dubai. These locations partner with
local educational institutions to provide undergraduate and postgraduate course to students.
Murdoch Singapore and Murdoch Dubai report directly to the Acting Vice Chancellor.
TNE Liaison
The TNE Liaison Team works closely with Murdoch Singapore and Murdoch Dubai to provide support
to more than 6000 students studying in Singapore and Dubai.
The TNE Liaison Team is responsible for providing advice to both Schools and the University’s TNE
partners. The focus of the TNE Liaison Team is to ensure that Schools and the TNE partners have the
information and resources they require. We provide advice to School staff regarding affiliate lecturer
management, academic planning, academic calendars, marketing, unit resources management,
partner issues and contractual obligations.
Position
TNE Support
TNE Liaison Manager
TNE Liaison Support
TNE Liaison Support
Name
E-mail
[email protected]
Jenny Sceats
[email protected]
Yukiko Stransky
[email protected]
Nathan Tozer
[email protected]
Extension
7681
7492
7530
25
Director of External
Engagement
Phil Payne
ARO – External Engagement
Domestic Engagement
Manager
Kerina Puttman
International
Engagement
Manager
Vacant
Domestic Engagement
Coordinator
Michael Ingram
Regional Manager
(S.Asia & Africa)
Justin DeSousa
Future Student Officer
Jade Castle
Mayin Chong
Malcolm Farrell-Mitchell
Sharyn Gharakhanian
Sheryl Goh
Alyssa Rawlings
Regional Manager
(SE Asia)
Fozzil Jaffar
Science Outreach
Coordinator
Michelle Austin
Outreach Officer HASS
Jade Castle
Outreach Officer –
Science
Julia Lees
Anna Pryor
BDM Singapore
Nisha Naseer
Regional Manager
Americas, Europe,
Mobility
Carol Ghandour
Student Mobility
Officer (inbound)
Athira Adly
Personal
Assistant
Rachel Weir
Admissions &
Recruitment Support
Manager
Richard Geddes
International
Engagement
Coordinator
Natasha Warnock-Lai
Vacant
Regional Manager
(N.Asia, C.Asia &
MENA)
Neville Hiong
Regional Manager
(China)
Vacant
BDM Shangai
Maple Fu
Domestic Admissions
Coordinator
Kirstie Robson
International
Admissions
Coordinator
Irine Mjombah
Domestic Admissions
Officer
Anushia Aravindhan
Amy Hyde
Lyn Rigby
Rajesh Krishnamuti
International
Admissions Officer
Anny Lim
Jane Maurich
Joanne Sam
Julie Gikonyo
Karen Pearce
Karen Smith
Tammy McMaster
Tim Carcione
Communications &
Events
Coordinator
Joanne Hulme
Communications &
Events Officer
Michelle Thompson
Kayla Webb
Partnership Manager
Vicky Dunford
Partnerships
Support
Coordinator
Natalie Johnston
Partnership &
Contract Support
Officer
Xavier Rafart
Vacant
TNE Liaison
Manager
Jenny Sceats
TNE Liaison
Support Officer
Nathan Tozer
Yukiko Stransky
Articulations &
Pathways Officer
Vacant x 2
Accreditation &
Advanced Standing
Officers
Tess Carcione
Anar Umerkhanova
Student Mobility
Officer (outbound)
Jeannette Geesman
Assistant Study
Abroad
Co-ordinator
Vacant
26
KULBARDI ABORIGINAL CENTRE
Manager:
Braden Hill
[email protected] Ext.6743
PA/ASO to Manager:
Merl McGill
[email protected]
Location:
Braden :
Amenities Building, Rm 2.048
Merl :
Amenities Building, Rm 2.049
Ext. 6591
The Kulbardi Aboriginal Centre has a vital role in assisting the University to meet its commitment to
the education of Indigenous people. Kulbardi facilitates support for Indigenous students studying on
Murdoch University's South Street Campus in addition to offering K-Track as an alternative pathway
to university study.
The Kulbardi Aboriginal Centre provides a diagnostic and scaffolded approach to student learning
and support. Aboriginal students in Kulbardi have access to high levels of academic and physical
resources, and cultural support. Other support for Aboriginal students include: liaison with
government departments, Aboriginal organisations and employer groups; information and
assistance with sponsorship, cadetships, scholarships and employment; support when attending
conferences in higher education on Aboriginal issues; and provision of accommodation for Aboriginal
students.
K-Track
The K-Track program is Murdoch University’s Indigenous Enabling Course. The program runs for one
semester and provides Indigenous students with the academic skills necessary to undertake
university studies. It seeks to cater for a range of undergraduate disciplines including both the Arts
and the Sciences. The course is taught over four days per week across a normal 14 week semester.
The Kulbardi Academic Development Coordinator’s role is to structure the academic content of
Kulbardi’s Enabling course, K-Track and coordinate its delivery.
Position
Kulbardi Academic
Development Coordinator
Name
Karin Strehlow
E-mail
[email protected]
Extension
1244
27
The Student Support Coordinator’s role is to provide academic, cultural, social and emotional
support to Indigenous students across Murdoch University’s campuses. The support provided
includes making arrangements for students taking advantage of ITAS and assisting the students with
any administrative matters.
Position
Name
E-mail
Extension
Student Support
Coordinator
Roseanne
Feehon
[email protected]
6649
28
ARO - Kulbardi Aboriginal Centre
Manager, Kulbardi
Aboriginal Centre
Braden Hill
Student Support
Coordinator
Roseanne Feehon
ITAS Tutors
Engagement and
Communications Officer
Jordin Godula
Personal
Assistant/ASO
Merl McGill
Kulbardi Academic
Development
Coordinator
Karin Strehlow
Indigenous Academic
Fellow
Sian Bennett
K-Track Tutor
TIm Davey
29
OFFICE OF STRATEGY, QUALITY AND ANALYTICS (OSQA)
Associate Director:
Alasdair MacDonald
[email protected]
Ext: 6466
PA to A/Director:
Marie Scott
(maternity leave)
[email protected]
Ext. 7397
Jade Lim
[email protected]
Ext 7397
Contact for Information:
[email protected]
Ext.2836
Location:
Alasdair
ECL Building, Rm. 3.015
Jade
ECL Building, Rm. 3.017
The Office of Strategy, Quality and Analytics is responsible for providing high quality decision
support information to the University community. This is achieved through accessing, collating and
analysing data from our own systems, as well as information and data from external sources.
OSQA is responsible for coordinating key University planning, quality and analytical activities. The
team is responsible for:






Monitoring and presenting the University’s institutional performance, modelling and
forecasting;
Conducting institutional research;
Coordination and development of the University’s survey programs;
Supporting ongoing development of data warehousing solutions;
Monitoring student load and the coordination of load planning activities;
Submission of statutory reporting
Business Intelligence and Technologies Team
The Business Intelligence and Technologies team supports, maintains and develops the institutional
Management Information environment. This includes the Data Warehouse (MInE) and survey
software to allow both self-service reporting and detailed analysis by the reporting functions within
the Office of Strategy, Quality & Analytics. Working with the analytics, reporting and surveys team
they are responsible for the development of new reports and identifying data quality issues.
Contact
Manager, Business
Intelligence and Survey
Systems
Data Warehouse
Survey Systems
Analytics Business Analyst
Name
Dave Hogg
E-mail
[email protected]
Extension
2040
Hilary MacDougall
Sugeesh Ariyaratna
Michael Pugliese
Tom Skeggs
[email protected]
[email protected]
[email protected]
[email protected]
6178
2404
6308
6674
30
Quality Assurance Team
The Quality Assurance Team, currently made up of 2 FTE staff members, manages a number of
quality assurance and improvement tasks across the University. One key role is to monitor the
development of higher education standards and work with the University to ensure compliance.
This includes tasks such as preparing documentation on the University’s behalf for Higher Education
Provider (HEP) and Commonwealth Register of Institutions and Course for Overseas Students
(CRICOS) re-registration with the Tertiary Education Quality and Standards Agency (TEQSA).
The Quality Assurance team manages the University’s participation in the IRU Academic Calibration
Project. This project ensures an increased focus on the quality of teaching and learning outcomes by
the benchmarking of grades for final/capstone units awarded in similar unit/subjects across other
IRU universities. Academic calibration will be a key component of course monitoring and review,
procedures for which are being re-created during 2016 so as to align with the University’s new
Curriculum Policy. Alongside this process, the Quality Assurance team can provide advice to Schools
undertaking accreditation of their courses with professional associations. The team maintains a
register with documentation on all professionally accredited courses within the University as well as
a record of formal benchmarking activities undertaken by professional service offices.
In addition, the Quality Assurance team is involved in developing procedures for a new external
school review process, a trial of which commences in 2016. Schools in the trial will be supported in
developing a school portfolio which demonstrates their capacity to meet the University’s strategic
goals in teaching and learning, research and external engagement. The Quality Assurance team can
also provide support for School Deans, Office Directors and other members of the Strategic
Leadership Group who wish to undertake ad hoc Management Reviews. The team also undertakes
Thematic Reviews based on priorities identified by the Provost, Academic Registrar and the
President of Academic Council when required.
Contact
Manager, Quality Assurance
Name
Dr Lucy Jarzabkowski
E-mail
[email protected]
Extension
7377
Senior Quality Assurance
Officer
Alison Black
[email protected]
2088
Analytics and Reporting Team
The Analytics and Reporting team ensures that the University meets all of those statutory reporting
requirements for which the team has responsibility (such as the Higher Education Research and
Student Data Collections), and for providing advice as to how we can improve our data quality and
consistency and provide that feedback to data custodians and University leadership.
In addition to statutory reporting, the team is responsible for developing and implementing an
approach to management information reporting which provides managers at all levels within the
university with the information required to support effective planning and good decision-making.
This includes load forecasting information, benchmarking and market analysis to inform University
planning processes.
31
Timeliness and accuracy of data provision, together with analysis and reporting of trend and
underlying causal factors is critical to assist in decision making at both institutional and individual
School and Office levels. The team provides a single, centralised, reporting function that provides
consistency of data, comparability and shared understanding of key issues impacting on the
University.
Contact
Manager Analytics and
Reporting
Senior Analyst
Statistics and Reporting
Analyst
Market and Benchmarking
Analyst
Name
Wim Schoeman
E-mail
[email protected]
Extension
2611
Dr David Wilson
Dr Wayne Griffiths
[email protected]
[email protected]
7645
6145
Kathleen Balson
[email protected]
2639
Surveys and Evaluations Team
The Surveys and Evaluations team manages all student surveys to provide a rich source of
information both for our internal use but also for regulatory bodies. Having ready access to survey
outcomes and being able to couple this information with other data to obtain a richer understanding
of the University operations will ensure that well informed decisions will be able to be made in
response to student feedback.
The survey team manages the Unit and Teaching Surveys (MyFeedback) across Murdoch as well as
the Whole of University Experience Survey (WUES) and the national surveys. These national surveys
include the QILT surveys incorporating the Student Experience Survey (SES) and the Graduate
Outcomes Survey (GOS). The survey area also manages the International Student Barometer (ISB).
We manage fieldwork for these surveys and provide reporting to Academic staff, Schools and the
Senior Executive.
Contact
Senior Surveys and
Evaluations Officer
Research/Analytics Officer
Name
Dr Frances Asha
E-mail
[email protected]
Extension
2289
Katrina Pruntel
[email protected]
2974
Policy, Planning and Government Relations
The Policy, Planning and Government Relations section provides oversight for development of
processes to assist in the effective implementation of the Strategic Plan. Within the framework of an
Integrated Planning Process, we manage the development of University-level operational planning
to implement the University’s strategic policy directions and assist Schools and Offices with the
preparation of operational plans aligned with the strategic and operational plans of the University.
The section leads University policy development in relation to Commonwealth and State
Government policy directions and goals and in responding to Government enquiries and
consultations.
32
We research social, economic and industrial trends and stakeholder expectations of programs and
services provided by the University. This informs advocacy efforts and helps to identify areas where
alignment of the University’s strategic directions with community expectations can be strengthened.
The section seeks to facilitate the strengthening of existing relationships with government and its
agencies at both federal and state level, together with professional and industry bodies, and other
education and research providers. This aims to ensure that the University is professionally
represented to and informed by these groups. The current focus is on the relationship with
Innovative Research Universities, Universities Australia and the WA Department of Education
Services, with a particular emphasis on the policy network in each of these groups.
Active external engagement is essential to achieve the University’s strategic aims and, to this end,
we provide advice to senior executive on potential lobbying activities related to Government higher
education policy and funding (for example attracting funding for infrastructure initiatives).
Contact
Government Policy
Strategic and Operational Planning
External/Government Relations
Business Analyst
Name
E-mail
Extension
John Pike
[email protected]
6564
Guang
Huang
[email protected]
2235
33
ARO - Office of Strategy, Quality and
Analytics
Associate Director of Office
of Strategy, Quality and
Analytics
Alasdair MacDonald
Analytics & Reporting
Manager
Wim Schoeman
Senior Surveys &
Evaluations Officer
Frances Asha
Senior Analyst
David Wilson
Research/Analytics
Officer
Katrina Pruntel
Business Process
Analyst
Guang Huang
Admin Officer /
Personal Assistant
Jade Lim
(Marie Scott – maternity
leave)
Quality Assurance
Manager
Lucy Jarzabkowski
Senior Quality Assurance
Officer
Alison Black
Executive Officer, Policy,
Planning & Government
Relations
John Pike
Business Intelligence &
Survey Systems
Manager
Dave Hogg
Senior Data Warehouse
Analyst/Developer
Sugeesh Ariyaratna
Statistics and
Reporting Analyst
Wayne Griffiths
Senior Data Warehouse
Analyst
Hilary MacDougall
Market &
Benchmarking Analyst
Kathleen Balson
Survey Systems
Administrator
Michael Pugliese
Analytics Business
Analyst
Tom Skeggs
34
STUDENT REGISTRY
Associate Director:
Peter Furzer
[email protected]
Ext: 2510
PA to A/Director:
Nolene Wake:
[email protected]
Ext. 6404
Location:
Chancellery Building, Rm. 3.002
Student Registry is accountable for ensuring students receive an excellent service through efficient
and effective administrative processes. This office also supports the Academic Registrar in the
development and implementation of integrated strategies, plans and business processes across the
areas of student administration and student services.
Exams & Assessment
The Exams and Assessment Office is responsible for the administration of exams for all standard
teaching periods across all campuses and other assessment activity. It advises upon and implements
relevant University policies and procedures.
Position
Exams & Assessment
Manager
Exams Coordinator
Name
Jenny Lai
E-mail
[email protected]
Extension
2507
Basia
Rozwadowski
[email protected] 7461
Exams
Exam timetables are prepared from data collected from unit coordinators. Unit coordinators submit
hard copy exam papers, which are then printed for each exam. Exam papers are packed and
distributed to Regional, TNE campuses and external Exam Centres and supervisors. Exams are
administered on campus throughout the 2-week assessment period. Exams scripts are collected
from venues or returned to the Exams Office for collection by Unit Coordinators for marking.
External (Off-campus) Exams
Held at 50 Exam Centres in W.A.- 50 throughout the other states of Australia and 60 overseas, for
students who live more than 100 kms from campus. Students who live more than 100 kms from an
Exam Centre in Australia (300 kms overseas) are asked to nominate a supervisor from suggested
offices; British Council, IDP Education or IELTS.
Alternative Exams
Administered for students who have alternative exam accommodations approved by Equity and
Social Inclusion for all exams and locations to accommodate their physical, medical or psychological
condition. Arrangements include sitting exams alone, with a scribe, with special equipment, with
additional working time or with rest breaks. Approximately 400 students per semester require these
arrangements.
35
Deferred Assessment
Applications are administered for all teaching periods. Application forms are submitted by the
student with supporting documents and assessed for eligibility. The student is then advised the
outcome of the application via email; copied to the Unit Coordinator.
Key dates
http://our.murdoch.edu.au/Student-life/Get-organised/Important-dates-and-events/Key-dates-anddeadlines/
Student Records
The Student Records Office is responsible for the administration of student enrolments, fees, results,
academic progression, ESOS compliance, graduations and documentation. This includes OUA
enrolments, results and completions, and the enrolment of special cohort of students such as
Massey University cross enrolled students.
It also has business ownership of Callista, data quality in student systems and co-responsibility for
reticulation of student data to related systems such as Moodle, RightNow and Library.
Position
Manager
Enrolments
Coordinator
Graduations
Coordinator
Student Fee
Coordinator
Name
Ian Gell
Natasha Caraher
Email
[email protected]
[email protected]
Extension
2608
7839
Michael Mjombah
[email protected] 2523
Anushia Suppiah
[email protected]
7242
Enrolments
As part of the high level oversight of the creation and maintenance of student records, Student
Records monitors and corrects the student data coming into the Student Management System.
Students largely self-manage their enrolment on-line, with the Student Records Officers attending to
issues that students cannot do online. This includes – adding and discontinuing majors, transfer
between courses, enrolment in units without or concurrently with pre-requisites, early enrolment in
Part II units, enrolment in more than 30 points of Part I units, approved leave, withdrawal from
study, recording of Honours programs of study and ISC’s, OUA enrolments and withdrawals, special
cohort enrolments and withdrawals, approved variations to course requirements. Discipline cases
involving enrolment sanctions are also processed.
Academic Progression
After finalisation of results the recommended academic progression outcomes are retrieved,
checked, amended as necessary and actioned in Callista. Students are advised of the outcomes and
their options for review, appeal and change.
36
Fees
Any enrolment in a unit has student fee and University budget implications. Approved fee rates are
implemented in Callista and fee calculations commenced several weeks before the start of each
major teaching period. Students can access their fee invoices on-line and can pay on-line, in person
at the Cashier, or by funds transfer. Where appropriate, debts can be deferred to HECS-HELP, FEEHELP, and SA-HELP. Outstanding payments are followed up and enrolments encumbered or
cancelled as required. Refunds are processed weekly on request. Provisions for bad debt and bad
debt write-offs are made annually. Applications for OS-HELP are assessed and funding allocated
where students qualify for this support.
ESOS
International students are required to meet various enrolment and fee payment conditions as part
of their student visa. Students breaching these conditions are identified and followed up to rectify
their situation or have their visa and enrolment cancelled. As well, graduating and withdrawing
students need to have their visa status updated. ESOS data is maintained on the Provider
Registration and International Students Management System (PRISMS). Student Records notifies the
Department of Immigration and Border Protection (DIBP) of a student’s enrolment in a
course. Whilst the initial Confirmation of Enrolment document that is a key element for DIBP to issue
student visas is produced by Admissions, extensions are processed within Student Records. PRISMS
is also used to notify DIBP of students who have breached the terms of their student visa by
withdrawing or not satisfying progression requirements.
Results Processing
The Student Records team process all results upon submission by Unit Coordinators. Changes to
results require approval by the School Dean before they can be processed. Outstanding results are
followed up quarterly.
The use of Gradebook within Moodle has been trialled over several semesters as a means of
automating the submission of results, and is in position to be rolled out across the University in 2016
and 2017.
Graduation Eligibility Checking
The Student Records (Graduations) team checks graduation eligibility for students who have
indicated they are in their last semester/trimester. If confirmed correct, the details are recorded in
Callista. If not, the student is advised accordingly. The Academic Chair is then required by regulation
to check and confirm students’ eligibility.
The use of Callista functionality to semi-automate the checking and graduation of students has been
investigated and found suitable for post-2014 courses and some pre-2014 courses. This will be
adopted during 2016.
Graduation
After Boards of Examiners confirm students’ eligibility to graduate; the Student Records
(Graduations) team completes a student’s course of study and graduate them on Callista. Graduate
lists are submitted to each meeting of Academic Council for conferral of awards. Testamurs and
AHEGS are produced for each graduating student. Graduation Ceremonies are organised in
37
conjunction with Events Team of Marketing, Communication and Advancement in Perth, Singapore
and Dubai.
Prizes
Student prize recipients are determined by the Schools and sent to the Student Records team for
processing onto the student record. Vice Chancellors Commendations for Academic Excellence are
determined by the team according to the rules of the awards and recorded on the recipient’s
student record. Prize donors are administered by the Development Office and Prize Ceremonies are
organised by the Events Team of Marketing, Communication and Advancement.
Callista
Student Records are the ‘business owners’ of Callista. They are responsible for data quality in the
system and for ensuring that our processes for data capture support the management information
and reporting needs defined by the Office of Strategy, Quality and Analytics (OSQA). The Manager is
the University’s representative on the Callista Planning and Advisory group, a committee of Callista
Software Services.
Key Dates
Census dates for all teaching periods are detailed on the Teaching Periods page of the online
Handbook http://handbook.murdoch.edu.au/dates/teaching_periods/
Results submission dates and related Boards of Examiners dates are on the Results Information page
at https://our.murdoch.edu.au/Staff/Support-services/Results-info/
Graduation ceremonies can be found at http://our.murdoch.edu.au/Student-life/Getorganised/About-graduation/
All key dates can be found at http://our.murdoch.edu.au/Student-life/Get-organised/Importantdates-and-events/Key-dates-and-deadlines/
Location:
Student Records – Chancellery Bldg Rm 2.020
Enrolments, Fees & ESOS - Rm. 2.017A
Graduations & Results – 3.001A
OUA Study Periods:
SP1 begins in February and runs until June.
SP2 begins in June and runs until August.
SP3 begins in August and runs until November.
SP4 begins in November and runs until February.
38
ARO – Student Registry
Associate Director of
Student Registry
Peter Furzer
Personal Assistant
Nolene Wake
Exams & Assessment
Manager
Jenny Lai
Exams Admin Support
Anna Coghlan
Exams Co-ordinator
Basia Rozwadowski
Exams Officers
Vicki Harney
Jonathon Theyers
Vacant(1)
Student Records
Manager
Ian Gell
Student Fee Coordinator
Anushia Suppiah
Graduations
Co-ordinator
Michael Mjombah
Enrolments Coordinator
Natasha Caraher
Student Records Officer
(Enrolments & Fees)
Geraldine Woods
Neisha Sullivan
Cassandra Cope
Laura Tracey
Nicole Turner
Student Record Officer
(Graduations)
Jill Foster
Paul Murphy
Rowena Murphy
Vacant (1)
ESOS Reporting Officer
Bidinia CampbellMcPherson
39
STUDENT SALES CENTRE
Manager:
Isobel Killeen [email protected]
Location :
Amenities Room 3.001
Ext.7812
Meet Murdoch Team
The Meet Murdoch Team is the first point of contact for Telephone and email enquiries from
prospective students. The team also contacts prospective students to further their application
journey.
Meet Murdoch offers assistance to Schools, Domestic recruitment, Admissions and Marketing in the
form of outbound telephone or email campaign activity to increase enrolments or enhance the
prospective Student experience.
Our busiest periods are late December until the close of applications and then again from June 2nd
semester until the close of applications. The team is available from 8am until 8pm weekdays.
Position
Manager
General Enquiries
Name
Isobel Killeen
Team Leader
Team Leader
Mark Davenport
Jacqeulene Julies
Email
[email protected]
[email protected]
[email protected]
[email protected]
Phone
7212
1300 MURDOCH
(1300 687 3624)
Option 1
7226
7276
40
ARO – Student Sales Centre
Manager, Student Sales
Centre
Isobel Killeen
Team Leader
Mark Davenport
Team Leader
Jacqeulene Julies
Student Sales Centre
Assistants
26 x Casual staff
41
STUDENT SERVICES
Director:
Tim Martin
[email protected] Ext: 6992
PA to Director:
Stephanie Greige
[email protected]
Location:
Tim :
Chancellery Building , Rm 2.011A
Stephanie:
Chancellery Building, Rm 2.014
Ext: 2864
The Office of Student Services has been established bringing together a number of teams from
across the ARO and the establishment of a new team, Student Support, with a focus on providing a
coordinated approach to student interactions and support.
Student Services work with a wide range of academic and professional staff across the university to
develop a university-wide student retention plan. This plan identifies a number of strategies and
tactics to better understand and improve student retention across the university. Alongside this
plan, the office continually set out to improve the student experience and make a positive difference
to our graduate outcomes. Critical to these objectives have been the establishment of the Student
Support and Student Financial Support teams which consolidate a number of activities linked to
student transition, retention, scholarships, sponsorships and loans into the teams. Murdoch
University Health, Equity and an expanded Careers team contribute significantly to these initiatives
and continue to provide critical services to the university community.
The Student Centre is the focal point for all future and current student enquiries and transactional
activities. The restructure has worked to consolidate responsibility for most student related
enquiries and the office works continually to improve our responsiveness and customer service
across all facets.
Murdoch University Health
Murdoch University Health (MUH) consists of the Medical Service and the Counselling Service. MUH
provides a range of treatment services and health promotion activities for enrolled Murdoch
students in order to maximise student health and academic retention. A Counsellor is available at
Peel campus one day a week. Rockingham campus are able to access the main Counselling service by
phone or attend either South Street or Mandurah campuses in person. Murdoch University staff are
also welcome to access the Medical Service throughout the year for any acute health needs.
Activities of MUH include daily nurse and counselling triage appointments, one-to-one medical
treatment for staff and students, and counselling for students to address physical and psychological
health concerns, workshops (such as exam anxiety), promotion and prevention campaigns (including
vaccinations for certain student groups) and consultative support to university staff on student
issues. The University Nurses also provide consultation and liaison support to security and first
aiders as part of the campus-wide medical emergency response.
Each team is coordinated by a specialist team leader in addition the medical service is staffed by
general practitioners, nurses, and an administration officer; the counselling team consists of
42
psychologists, specialist counsellors and an administration officer. The team is also supported by
Vera Smith, Finance officer.
The overall MUH service is led by a manager, Simon Walters, who has responsibility for the planning,
coordination and delivery of the services; including overseeing clinical governance and adapting the
way health services are delivered to meet student needs.
Position
Name
Email
Extension
Manager
Simon Walters
[email protected]
6330
Nursing Team Leader
Lisa Cranfield
[email protected] 2664
Counselling Team
Leader
Tsin Koh
[email protected]
1227
Both services are open Monday to Friday, 8:30am to 4:30pm with no current provision for afterhours services. Should a student require medical or counselling support outside of business hours,
emergency contacts are available outside both Medical’s and Counselling’s offices and via their
respective webpages.
Student Support
The Student Support team provides case management (tier 2) level of provision to all Murdoch
University students who require support during their studies. The team provides extensive
interventions with students including, but not limited to:







International Orientation and Student Visa Compliance sessions
Intervention Strategies for struggling students
Study loads applications and assessments
Assisting postgraduate and external student cohorts
Student hardship
Scholarships, financial aid, other financial supports
Budgeting advice and workshops.
The Special Program Student Liaison Officer is primarily responsible for case management of
Australian Awards, sponsored students, Elite Athletes and the Australian Defence Force students.
Our Transition and Retention Officers provide support in the run up to, during and after Orientation
week to the larger population of Murdoch University students. They handle all tier 2 enquiries and
ensure the students are empowered, confident and supported from the time of arrival through to
graduation.
43
The Student Financial Support Coordinator ensures all Murdoch scholarships and financial assistance
programs are marketed to a variety of cohorts, account balancing and auditing the monies from
various international agencies and governments.
Student Financial Support Officers promote and advise students on the financial assistance available
to them, such as:
•
•
•
Internal and external Scholarships
US Financial Aid
Stretch Your Dollar Workshops
They assist students with budgeting and work closely with students who wish to switch courses or
under/overload, as this may have significant impact on funding required for the duration of the
student’s studies.
Position
Student Support
Manager
Special Programs
Liaison Officer
Student Financial
Support
Coordinator
Student Financial
Support Officers
Name
Marie-Louise
Patchitt
Jason Rickersey
Email
[email protected]
Extension
1362
[email protected]
2498
Sandra de Freitas
[email protected] 7433
Asha Dawson
Brianna Harcus
[email protected]. au
[email protected]
6792
6441
Transition &
Retention Officers
Kate Butler
Larson Lee
Abbey Barnett
[email protected]
[email protected]
[email protected]
7438
2081
2239
Key Orientation Dates:

Nursing Students Orientation:
19-20 July

International Students Orientation:
21-22 July

Orientation Week (all students):
25-29 July
For more information please refer to the: Main Orientation information webpage
Careers and Employment Centre
The careers and employment centre aims to increase employability and careers development
learning across the entire student population by;
1. Assisting students to develop a sense of purpose and direction from initial
enrolment to facilitate successful completion of their Murdoch degree.
44
2. Acting as a key connection between industry, Murdoch University students and
academic disciplines.
3. Collaborating with the University community to increase student awareness and
engagement with opportunities that enhance graduate outcomes and career
readiness.
Activities of the Careers and Employment Centre include:
•
•
•
•
•
•
•
•
•
•
Development of resource materials for occupational research (available online and in print)
An online job, events and resources portal: CareerConnect –
(www.careerconnect.murdoch.edu.au) which is available to current students, graduates and
university staff.
Employability on-line learning modules available through LMS
Regular drop-in sessions as well as specialised career counselling appointments.
Presentation of career-related information sessions and workshops.
Review of student job search documents.
Discipline/topic –specific guest presentations and curriculum materials for Schools. Targeted
presentations developed for student professional groups and student enabling and retention
programs.
Linking outside organisations with Murdoch University students for internships, vacation and
graduate employment and employer presentations on campus.
Support student professional societies in developing contacts with employment groups and
facilitating professional events.
Collaborative projects such as the Murdoch Student Emerging Leaders (MSEL) programmed
with Murdoch entities including Masterclass, Guild, CUTL and OnTrack.
Key dates:
Murdoch Student emerging
leaders (MSEL) applications
open
http://the-guild.com.au/volunteering-hub/msel
5 March
The Big Meet Careers Fair
Perth Convention Centre
7– 11 March
Careers Week
Marquee on Bush Court with week of activities
12 May
Nursing Career Fair
TBA
3 August
Access Experience Career Fair
Bush Court
25 October
MSEL Graduation &
Presentations
KBLT
29 Feb
45
Position
Manager
General Inquiries
Web
Name
Suzanne Knuiman
Email
[email protected]
[email protected]
www.careers.murdoch.edu.au
www.careerconnect.murdoch.edu.au
https://www.facebook.com/pages/M
urdoch-Careers-and-EmploymentCentre/705432396269957
[email protected]
[email protected]
[email protected]
[email protected]
Extension
2740
2596
Career
Development
Advisors
Casual
Administration
Assistant
Careers &
Employment
Officers
Jane Foster
Alexandra Haaxman
Erica Anderton Brown
Sarah Rasmussen
Kristin Gaerisch
(maturnity leave)
[email protected]
6838
Alexander Treuren
[email protected]
6838
6959
2447
6831
2596
The Student Centre
The Student Centre (TSC) is the first point of contact for current and past students, and staff
enquiries. Enquiries can be via telephone, email, online (via Ask Murdoch or MyAnswers >Ask a
question) or face to face. We accept payments for tuition, transcripts and parking and respond to a
myriad of questions ranging from basic enrolment issues to seeking how to patent the latest
invention which will revolutionise mankind!
Usually our busiest periods begin when offer letters are sent out in each semester (January and
June) through to the census date (four weeks into semester) and before and during exams. As these
are quite hectic times, we recommend the best method of contact is via email.
Position
Manager
Call Centre
Coordinator/Parking/
Cashier
General Enquiries
Name
Franklin White
Carol Bathols
Mandurah Campus
Vera Reicheld
Jennifer Stubber
Email
[email protected]
[email protected]
Extension
2726
6118
[email protected]
1300 MURDOCH
(1300 687 3624)
ext: 4114 – internal
use only)
5501
[email protected]
[email protected]
Equity and Social Inclusion
The work of the Equity and Social Inclusion Office (ESI) is underpinned by equal opportunity and antidiscrimination legislation, both Commonwealth and State, as it relates to students. The Equity and
Social Inclusion Office supports the equity groups as identified by the Department of Education, i.e.
46
students from low socio-economic status backgrounds, students from regional and remote areas,
Indigenous students, students with disability.
ESI provides information and presentations for prospective and enrolled students; new
employee/staff inductions; student orientations; specific orientation for students with
disability/medical conditions; student guild; student advisors; academic and professional staff.
Disability Support
 Provide specialised support for students with disability/medical conditions in collaboration
with academic and professional staff across campuses
 Co-ordinate mid-semester tests/exams including some deferred exams for students with
disability
 Co-ordinate the provision of alternative texts in a wide range of formats for students with
disability
 Review campus accessibility for students with disability
 Co-ordinate approximately 20 casual staff to provide student support
Disability Access and Inclusion Plan (DAIP)
 Co-ordinate the development and implementation of the DAIP across the university
 Report to the WA Disability Services Commission on the DAIP
 Provide a service for students who may have an equity related complaint
 Co-ordinate the resolution of equity related student complaints
 Contribute to the development of appropriate processes for such complaints and undertake
processes to assist in resolution of complaints and grievances
 Co-ordinate a network of Information/Grievance Officers (comprising staff)
Ally Network
 Co-ordinate the ALLY network, including training for staff/students, to raise awareness and
provide support to GLBTI students/staff
Language and Cultural Exchange Program
 The LACE program is designed to promote language skills and cultural awareness through
conversation and social connections for interested students.
Student Grievances
 Provide information about grievance processes and co-ordinate the resolution of student
grievances/complaints relating to discrimination and/or harassment.
Position
Manager
Administration Support
Officer
Equity Projects Officer
Disability Advisor
Disability Advisor
Name
Erica Lewin
Sharyn Curr
Email
[email protected]
[email protected]
Extension
6146
6084
Abigayle Carmody
Supratik Mukherji
Nicola Horley
[email protected]
[email protected]
[email protected]
2719
6060
6152
47
ARO – Student Services
Director of Student
Services
Tim Martin
Student Support
Manager
Marie-Louise Patchitt
Student Centre
Manager
Franklin White
Special Program
Student Liaison
Officer
Jason Rickersey
Call Centre
Co-ordinator
Carol Bathols
Student Retention
Program
Coordinator
Helen Rees
Cashier
Jennifer Stubber
Transition &
Retention Officers
Kate Butler
Larson Lee
Abbey Barnett
Student Financial
Support CoOrdinator
Sandra de Freitas
Student Financial
Support Officers
Asha Dawson
Brianne Harcus
Student Liaison
Officers
Vera Reicheld
Mark Davenport
(on secondment to
SSC)
Dianna Romano
Moira Dawe
Jessica Kalmund
Amy Fraser
Ellie Britton
Student Centre
Assistants x 10
Careers
Service Manager
Suzanne Knuiman
Career
Development
Advisors
Alexandra
Haaxman
Jane Foster
Erica Anderton
Careers &
Employment
Officer
Alexander Treuren
Personal Assistant
Stephanie Greige
Equity and Social
Inclusion
Manager
Erica Lewin
Equity Projects
Officer
Abigayle
Carmody
Student
Disability
Advisors
Supratik
Mukherji
Nikola Horley
Kristin Gaerisch
(maternity leave)
Admin Support
Officer
Sarah Rasmussen
Admin Support
Officer
Sharyn Curr
Acting Health
Manager
Simon Walters
Nursing Team Leader
Lisa Cranfield
Nurse
Andrea Manason
Jann Louw
Admin Officer
Ashley Peacock
Finance Officer
Vera Smith
Counselling Team
Leader
Tsin Koh
Clinical Psychologist
(Uni Counsellors)
Matthew Sumner
Alya Koulikova
Gaynor Pettit
Lynlea Polak
Sarah Farrell
Louise Grant
Maree Stirling
Admin Officer
(Counselling)
Rebecca Omond
48
Feedback
We aim to provide consistently high quality, efficient and responsive services to students and staff. If
we fall short of this aim, we would like to know so we can fix it. Where we do well we would like to
be able to acknowledge this to the staff concerned.
So if you have any feedback (good or bad) about any of the services provided by the Academic
Registrar’s Office, please do not hesitate to contact either the relevant Director or the Academic
Registrar directly. Our contact details can be found in this guide.
Thank you
ARO Guide Version 6 – issued June 2016
Next issue – February 2017
49