CRITICAL INFORMATION SUMMARY
Moose15
Information about the service
The service
Moose 15 is a post-paid mobile service that offers the following monthly included value:
DATA USAGE WITHIN AUSTRALIA
Monthly data inclusion
1 GB (Excess 1.5 cents/MB)
UNLIMITED USAGE TYPES WITHIN AUSTRALIA
Standard national SMS/MMS
Standard national calls to AU mobiles & landlines
Calls to 13/1300 and 1800 numbers
Voicemail retrievals and deposits
International SMS
International MMS
UNLIMITED*
UNLIMITED*
UNLIMITED*
UNLIMITED*
UNLIMITED*
UNLIMITED*
THINGS YOU’LL BE CHARGED EXTRA FOR
International calls
International Roaming
Directory Assistance
National & International Video calls
Premium talk and text to 19 numbers
(e.g. competitions, TV voting, content)
See moosemobile.com.au/international
moosemobile.com.au/international-call-rates/
See moosemobile.com.au/roaming
roaming-rates/
50c per call
See moosemobile.com.au/terms
terms-and-conditions/
Extra charged as advertised by that provider
Mandatory components
You will require a mobile phone to use this service. You can bring your own (BYO) handset or choose one
from our website.
Minimum term
The service is available with a minimum term of 1 month.
Fair Use Policy
Fair Use Policy refers to ‘unreasonable’ or ‘unacceptable’ use on this particular plan. Please review the
following link for further information: moosemobile.com.au/fair-use-policy/
Information about
bout pricing
Minimum monthly charge
$15 per month.
Maximum monthly charge
The maximum monthly charge depends on whether you consume more value and/or data than included in
your plan e.g. some international Calls or Premium services will be added to your bill.
bill.
Early termination charges
There are no cancellation fees for a month-to-month
month month term plan. Please note, you could receive invoices with
delayed usage charges or any additional or non-included
non included charges up to 2 months after you disconnect.
Other Fees and Charges
Fee type
Paper Bill Fee
BPay Payment Handling Fee
Australia Post Payment Handling Fee
Late Payment Fee
Sim Card Replacement Fee
Amount
$2.50
$1.00
$2.50
$15.00
$25.00
Coverage
Your mobile service will be carried on the Optus 3G or 4G networks.
Other Information
Usage information
Moose Mobile will provide free SMS usage alerts once you’ve reached approximately 50%, 85% and 100% of
your Standard Credit or Data Allowance, whichever comes first. Please note, usage records may take up to
48 hours to be received. You can monitor your unbilled
unbilled usage by visiting your account at
moosemobile.com.au/secure/login/..
International Roaming
Please contact Customer Service to activate global roaming. To activate, you must pay an upfront bond of
$200 or have
ave been with Moose Mobile for a period of 6 months with no overdue accounts.
Your included value does not apply to phone usage if you are overseas. Global roaming charges can cost you
up to $2.40/min
0/min to make and receive a call and Data usage can be up to $1.20/MB. Refer to
moosemobile.com.au/roaming-rates/
rates/ for details.
Enquires, feedback and complaints
We are committed to providing you with excellent service. You may contact us by:
Call
E-mail
Web
Standard Operating times
(07) 3193 9400
[email protected]
www.moosemobile.com.au/contact/
Monday – Friday 9 AM – 8 PM
Saturday 10 AM – 6 PM AEST
To
o view our full complaints handling policy and procedure simply go to moosemobile.com.au/complaint
moosemobile.com.au/complaintpolicy/.
Telecommunications Industry Ombudsman (TIO)
We encourage you to always contact us first
first if you experience any problem or are unhappy. We will do our
best to solve your problem during our first contact. If you are still not satisfied with the proposed resolution
after the full resolution process then you may contact the TIO:
TIO
Call
Fax
Web
1800 062 058
1800 630 614
www.tio.com.au/making-a-complaint/
complaint/
This is a summary only. For
or full Terms and Conditions please visit www.moosemobile.com.au/terms
www.moosemobile.com.au/terms-and-conditions/.
Summary valid as of November 2016.