Wildl. Soc. Bull. 22:361-370, 1994 SPECIALIZATION AND MOTIVATIONS OF BIRDWATCHERS BONITA L. McFARLANE, Department of Natural Resources Canada, Northern Forestry Centre, 5320122 Street, Edmonton, AB T6H 3S5, Canada Key words: birdwatchers, human dimensions, motivations, nonconsumptive use, specialization Wildlife recreation studies indicate a high level of participation in nonconsumptive wild life recreation (U.S. Fish and Wildl. Servo 1988, Filion et al. 1992). This level is expected to continue into the 21st century (Filion et al. 1992). One group with a growing number of participants is birdwatchers (Kelly 1987:7778). Because birdwatchers represent a poten tial economic and political influence for wild life conservation efforts (Hvenegaard et al. 1989, Wiedner and Kerlinger 1990), address ing their needs is important in gaining support for wildlife conservation and management. Wildlife management agencies are being challenged to develop products and programs for the nonconsumptive user (Thorne et al. 1992). Defining the desired products is nec essary for developing specific management and recreation programs tailored to the client's de mands of the wildlife resource (Driver 1985). By understanding the experiences preferred by the nonconsumptive user, products can be defined and differentiated. One aspect of ad dressing client needs and identifying product attributes is understanding the desired psy chological outcomes, satisfactions, or motiva tions of wildlife recreational activities (Driver 1985). Understanding motivations for partic ipating in a recreational activity helps differ entiate desired products and assists in the plan ning and management of a variety of preferred experiences (Manning 1986:79-95). For ex ample, the multiple satisfactions concept of hunting is well documented (e.g., Hendee 1974, Hautaluoma and Brown 1978, Decker et al. 1980) and has provided agencies with infor mation on the effectiveness of wildlife man agement strategies and insights into how to improve the hunting experience (Decker and Connelly 1989). Whereas the product of a hunting experi ence has evolved from a "game-bagged" to "days-afield" to a "multiple satisfactions" ap proach (Decker et al. 1980), a similar evolution for nonconsumptive users has been slow (Driv er 1985, Thorne et al. 1992). For example, demographics, activities, and expenditures of birdwatchers have been studied at specific lo cations (Applegate et al. 1982, Applegate and Clark 1987, Hvenegaard et al. 1989) or for special events (Witter et al. 1980, Wiedner and Kerlinger 1990, Boxall and McFarlane 1993), but little attention has been directed to product attributes such as satisfactions or motivations associated with the birdwatching experience (e.g., Vaske et al. 1982, Kellert 1985). Typically, several satisfactions or goals are sought from participation in a recreational ac tivity. However, there are usually 1 or 2 that are primarily important to an individual (Man ning 1986:79-95). Decker et al. (1987) hy pothesized that most, but not all, motivations for wildlife-related recreation can be com bined into 3 categories: (1) affiliation-oriented wildlife recreationists become involved in an activity primarily to accompany another per son and to enjoy their company or to strength en personal relationships; (2) achievement-ori ented wildlife recreationists become involved in an activity primarily to meet some standard of performance; and (3) appreciation-oriented wildlife recreationists seek the sense of peace, belonging, and familiarity, and the resulting stress reduction that they have come to asso ciate with the activity. Decker et al. (1987) proposed a model of 362 Wildl. Soc. Bull. 22(3) 1994 wildlife recreation in which participants pro gress through stages from initiation into an activity to continued participation. A change in motivations occurs over time, shifting from an achievement or affiliation orientation dur ing initial involvement to appreciation orien tation during continued involvement. Decker and Connelly (1989) verified the existence of affiliative, achievement, and appreciative goals among hunters and concluded that involve ment in wildlife recreation is a dynamic pro cess with the goal orientation changing with increased experience. Bryan (1979) also hypothesized a process of involvement in wildlife recreation where par ticipants move along a continuum of low to high specialization over time. He proposed a theoretical framework of specialization in bird watching with beginners, listers or "twitchers," and advanced birders arranged from low to high specialization. Decker et al. (1987) hypothesized that these levels of spe cialization are behavioral indicators of the pro cess of primary goal orientation shifts. As in dividuals manifest behaviors of increasing spe cialization, they should follow a shift in primary goal orientation from achievement or affilia tion to appreciation. Differences in reasons for birding between levels of experience have been found where committed birders (those who could identify 2::40 species) cited a personal fascination with birds and casual participants (those who could identify ::s 10 species) indi cated the aesthetic qualities of birds as their main reasons for birding (Kellert 1985). This suggests that goals change with increasing ex perience in birding. The specialization framework has proven useful in describing differences in motivations among individuals within an activity (e.g., Chipman and Helfrich 1988). This framework is usually measured as a multidimensional con struct on an additive scale incorporating such dimensions as past experience in and commit ment to the activity and how central the ac tivity is to an individual's life. However, stud ies have shown that examining the differential effects of underlying dimensions can provide a better understanding of how they influence involvement in a recreational activity. For ex ample, in river runners commitment is asso ciated with motives such as excitement, fun, skill, and fitness, whereas past experience is associated with convenience and physical workout (Kuentzel and McDonald 1992), sug gesting that the individual dimensions con tribute differently to motivations. Knowing how specialization affects motivations will provide further insight into the process of involvement in wildlife recreation. Determining motivations of nonconsump tive wildlife recreationists, identifying shifts in motivations with experience, and understand ing the process of involvement in wildlife rec reation should interest managers developing nonconsumptive recreation programs. Man agers have recognized the need to provide the opportunity for satisfying recreational expe riences for nonconsumptive clientele. Know ing the psychological consequences desired from a birding experience will assist managers in developing programs specific to the expe rience of target audiences for promotion of wildlife programs. Herein I explore the speCialization frame work to examine the motivations of birdwatch ers and the process of birdwatching involve ment and discuss implications for developing recreational programs designed to meet spe cific user-group needs. The hypotheses tested were: (1) birdwatchers can be segmented into distinct groups based on a specialization framework; (2) birdwatchers seek multiple sat isfactions from their birding experiences that are similar to those of other wildlife recrea tionists such as hunters; (3) specialization levels differ in their primary motivations; and (4) specialization dimensions have differential ef fects on motivations. METHODS The population of birdwatchers is not easily iden tified because their activities are not licensed, few pro- BIRDWATCHER MOTIVATIONS· McFarlane grams are designed specifically for them, and their activities do not require specialized recreation areas or facilities. Because a general population sample would· probably yield few birdwatchers, a sampling strategy was used that would likely represent birdwatchers with a range of birding expertise. A sample of birdwatchers in Alberta, Canada was obtained from: the 1991 mail ing lists of all natural history societies in the province, the only bird observatory and the only birdwatching club in the province, and participants in the Edmonton Christmas bird count. The Edmonton Christmas bird count was included because it attracts people with a wide range of birding experience (Boxall and Mc Farlane 1993). I selected every second individual from the organizations' mailing lists resulting in a sample of 1,014 individuals. A questionnaire was mailed to these individuals in January 1992. A follow-up postcard was sent 10 days after the initial mailing. An additional 51 questionnaires were distributed to patrons of a retail store specializing in birdwatching supplies to contact birdwatchers who might not belong to one of the sampled organizations or participate in an organized birding event. Questionnaires were dis tributed by store staff, completed by respondents at their convenience, and returned by mail. The questionnaire sought information on birding specialization, attitudes toward wildlife, involvement in wildlife conservation, birdwatching history, and s0cioeconomic data. A motivational scale incorporating 25 items was developed based on personal interviews with 20 birdwatchers and a literature review of leisure motivations. In addition to the 3 motivations described earlier (Decker et al. 1987), an intellectual (Beard and Ragheb 1983) and a conservation motivation were in cluded because they were identified during personal interviews as salient to the birding experience. Most items for inclusion in the scale were adapted from Decker and Connelly (1989) and Beard and Ragheb (1983). Respondents rated how important each reason was for their birdwatching activities on a 7-point scale (1 = not at all important, 7 = very important). Based on the assumption that respondents were sim ilar to nonrespondents, nonresponse bias was evaluated by comparing selected demographic and specialization variables between early, middle, and late respondents (Wellman et al. 1980). Early respondents were those who responded within 1 week; middle respondents, 13 weeks; and late respondents >3 weeks of the initial mail-out. Respondents from the mailing lists were com pared with respondents from the retail store to deter mine if these samples differed. Eleven variables were chosen to measure specializa tion based on the hypothesized dimensions of past ex perience, commitment, and centrality-to-lifestyle (Bry an 1979, Buchanan 1985, McIntyre and Pigram 1992). Variables were standardized to a mean of ° and stan dard deviation of 1 to account for the different metrics. Principal component analysis with varimax rotation was used to identify specialization components (Wat son and Niccolucci 1992). Components were extracted until the eigenvalue fell below 1.0. A minimum factor loading of 0.30 was used to identify items belonging 363 to a component (Gorsuch 1983:209). Separate scores were calculated for each component by adding the standardized item responses. Scale reliability was ex amined using Cronbach's alpha. Recognizing the multidimensional nature of the spe cialization concept, I used a disjoint clustering proce dure (FASTCLUS procedure, SAS Inst., Inc. 1989) to create 4 discrete clusters. This created a profile rather than a summed index thereby recognizing the singular contribution of each component in the construct (McIntyre and Pigram 1992). Principal axis factoring with varimax rotation was used to analyze the scale of motivational items. Factors were extracted using the criteria described for spe cialization components and interpretability of the fac tors. The primary motivation for each cluster was de termined by averaging scores for each factor and selecting the factor with the greatest score (Decker and Connelly 1989). I used chi-square tests to test the hy pothesis that the distribution of primary motivations differed among specialization clusters. To understand how the specialization process af fected motivations, I examined the differential effects of the specialization dimensions (Kuentzel and Mc Donald 1992). Zero-order correlations between moti vation and specialization dimension scores were com pared (Zar 1974:241-242) to test the hypothesis that the correlations of the specialization components with motivations were equal for past experience, centrality to-lifestyle, and economic commitment. RESULTS Questionnaire Response There were 756 of 1,014 mail questionnaires returned. This represented an 81% response when adjusted for undeliverables and unusa bles. Of 51 questionnaires from the retail store, 31 were returned giving a total sample of 787. The only difference between early, middle, and late respondents was mean age (F 6.83, 2 df, P .0012) which ranged from 48-54 years. This range represents a middle-aged co hort; therefore, the difference was not consid ered to be substantive. Based on these results and those of others examining nonresponse bias in homogenous groups (e.g., Wellman et al. 1980, Becker and Iliff 1983, Dolsen and Mach lis 1991), I inferred that no nonresponse bias existed. A comparison of respondents from the mailing lists and the retail store showed no differences between these 2 samples on de �ographic and specialization variables. = = 364 Wildl. Soc. Bull. 22(3) 1994 Table 1. Principal components of variables used to measure birdwatching specialization in Alberta, 1992." Principal components Specialization variables Past experience Days on outings or trips in 1991b Farthest distance travelled on outings of trips in 1991c Personal involvementd Perceived skill levele Identification abilityl Number species on life Iistg Number birding magazine subscriptionsh Number birding books' Number of equipment itemsi Equipment replacement valuek Eigenvalue Percent variance Centrality-t<> Ufestyle 0.78 0.75 0.56 0.55 0.51 0.21 0.09 0.44 0.15 0.20 4.57 41.54 0.08 0.18 0.29 0.29 0.47 0.80 0.71 0.60 0.08 0.27 1.16 10.53 Economic commitment 0.00 0.21 0.23 0.23 0.25 0.00 0.30 0.22 0.91 0.85 1.11 10.11 Scale reliability: Cronbach's alpba = 0.86. on an open-ended scale. '" Measured by a 6-category question from 0 to >500 km. d Four statements described involvement, the number marked measured personal involvement. '" Self�rated as casual, novice, intermediate, or advanced. f Self-rated ability to identify species without using a field guide; a 6-category scale from 0 to >200 species. I': Total number from respondent's life list indicated on questionnaire. I, Measured by an open-ended question. , Measured on a 6-category scale ranging from 0 to > 100 books. I Measured by an II-item check list. , Measured on a 9-category scale from $0 to >$5000. • h Measured Specialization Framework Three components were identified for the specialization construct (Table 1). A past ex perience component consisted of days spent on birding outings or trips, farthest distance trav elled on outings or trips for the main purpose of birdwatching, self-perceived skill level, per sonal involvement in birdwatching, and self rated identification abilities. A centrality-to lifestyle component consisted of number of species on a life list, number of birdwatching magazine subscriptions, and number of bird ing books. An economic commitment com ponent consisted of the number of birding equipment items owned and the replacement Table 2. value of birding equipment. Years of birding experience did not load on any component and was dropped from the analysis. The loadings of items on components were consistent with those identified for specialization in other rec reational activities (e.g., Wellman et al. 1982, Virden and Schreyer 1988). Segmentation Analysis Four birder types were identified by cluster analysis on the 3 specialization components supporting the hypothesis that birdwatchers can be segmented into distinct groups based on a specialization framework (Table 2). The casual group had the lowest and the advanced Mean scores of specialization components for 4 clusters of 787 birdwatchers surveyed in Alberta, 1992. Specialization cluste.... Specialization components Past experience Economic commitment Cen trali ty-to-IifestyIe • Casual n =341 -3.08 -1.21 -1.81 Novice Intermediate n = 297 n = 93 0.60 0.72 -0.20 5.66 0.60 0.98 Advanced ANOVA statistics n = 56 F value p 6.19 2.50 6.58 884.3 153.7 587.6 <0.0001 <0.0001 <0.0001 Clusters were ordered from low-high specialization as casual, novice, iRtermediate, and advanced birders. BIRDWATCHER MOTIVATIONS Table 3. • McFarlane 365 Factor loadings and mean scores for items measuring motivations for birdwatching in Alberta, 1992." Factor loading Factor: itemb Mean scor� Affiliative (63.8% of variance, eigenvalue 8.08): gain respect from other birders be considered a good birdwatcher build friendships with other birdwatchers meet people who share my interests be with birdwatching companions compete with other birdwatchers add species to a list help others develop their birdwatching skills contribute to society's general knowledge and understanding of birds 0.76 0.73 0.70 0.67 0.62 0.60 0.53 0.51 0.48 2.23 2.70 3.27 3.21 3.43 1.54 3.38 3.54 3.73 0.66 0.63 0.56 0.53 0.48 5.91 4.88 4.26 5.88 5.12 0.73 0.69 0.42 5.24 5.11 5.77 0.62 0.61 0.54 0.39 0.39 5.77 6.20 4.69 3.50 6.14 Achievement (15.6% of variance, eigenvalue 1.97): expand my knowledge of birds improve my birdwatching skills and abilities challenge my birdwatching abilities study birds in their natural habitat see new or rare bird species Conservation (7.5% of variance, eigenvalue 0.95): contribute to the conservation of birds help wildlife learn about the natural environment Appreciative (6.5% of variance, eigenvalue 0.82): get outdoors for a chance to enjoy the natural environment experience the sights, sounds, and smells of the outdoors get away from everyday problems observe all types of wildlife be alone Scale reliability, Cronbach's alpha = 0.91. b Each item began with the statement: "One of my reasons for biTdwatching is to. , Rated on a scale of 1-7 where 1 = not at all important and 7 = very important. • group the highest mean scores on all 3 spe cialization components. Novice and interme diate scored nearly the same on the economic commitment component. However, the inter mediate group scored higher on the past ex perience and centrality-to-lifestyle compo nents. Casual birders comprised 43% of the sample; novices, 38%; intermediates, 12%; and advanced birders, 7%. No differences existed among the clusters on age, education, total household income, or place of residence. The distribution of women dif fered among the clusters. Over 60% of the casual birders were women, but only 37% of the advanced group were (x2 15.23, 3 df, P .0020). The women in this sample appeared to be relatively new to birding with 46% having :510 years of experience compared to 36% of = = .. men (X2 8.46, 1 df, P .0040). Of respond nets with :55 years of experience, 60% were women. Consistent with other studies of birdwatch ers (e.g., Kellert 1985, Hvenegaard et al. 1989), the sample consisted equally of men and wom en. Respondents were well educated, high in come, middle-aged individuals: >70% had a college or university education, >30% had a household income > $60,000, and the mean age was 51 years. = = Primary Motivations Factor analysis revealed 3 motivations sim ilar to those proposed by Decker et al. (1987) for wildlife-related recreation and identified a fourth relating to conservation (Table 3). This 366 Table 4. Wildt. Soc. Bull. 22(3) 1994 Distribution of 700 birdwatchers' primary motivations by level of specialization in Alberta, 1992. Level of birdwatching specializatio n Primary motivation- Appreciative Conservation Achievement Total • Casual Novice Intermediate Advanced Total sample n % n % n % n % n % 138 125 55 318 43.4 39.3 17.3 100.0 72 119 64 255 28.2 46.7 25.1 100.0 18 31 29 78 23.1 39.7 37.2 100.0 6 16 27 49 12.2 32.7 55.1 100.0 234 291 175 700 33.4 41.6 25.0 100.0 Goodness-of·lit test between primary motivation and specialization level (x' - 53.51. 6 df. supports the hypothesis that the birdwatching experience involves multiple satisfactions sim ilar to those of hunting. The items hypothe sized to form an intellectual dimension loaded on 3 of the other dimensions. Three items did not load on the factors and were dropped from the analysis. About 89% of respondents had a primary motivation: 25% of these were achievement, 33% appreciative, and 42% conservation ori ented (Table 4). No respondents had a pri marily affiliative motivation. The affiliative motivation was not rated as an important rea son for birding by any of the specialization levels. Its importance decreased with increas ing specialization: casuals had a mean score of 3.81, novices 3.77, intermediates 3.30, and ad vanced 2.32 (F 78.03, 3 df, P .0001). Of respondents who did not have a primary mo tivation, 49% scored conservation and achieve ment equally, 36% scored appreciative and achievement equally, 14% scored appreciative and conservation equally and 1% scored con servation and affiliative equally. The primary motivation differed by level of specialization supporting my third hypothesis (Table 4). A higher proportion (55%) of ad vanced birders had an achievement orientation whereas casual birders (43%) tended to have an appreciative orientation, and novice (47%) and intermediate (39%), a conservation ori entation. Assuming this study represents a "slice-in time" of birding involvement, motivations should change across the specialization levels. = = P= 0.0000). The distribution of primary motivations (Table 4) indicated the proportion of respondents hav ing an appreciative orientation decreased across specialization levels from the casual (43%) to the advanced group (12%). The proportion with an achievement orientation increased from the casual (17%) to the advanced group (55%). The proportion having a conservation orientation increased from the casual (39%) to the novice group (47%) and decreased in the intermediate (40%) and advanced (33%) groups, suggesting that conservation represents a transition stage at the novice level. These results suggest that the shift in the primary motivation is appre ciative-conservation-achievement. This dif ference in primary motivations among the spe cialization levels suggests that specialization represents a behavioral manifestation of a psy chological process operating at the level of goal orientation shifts. These results are consistent with the theory that participation in wildlife recreation is a dynamic process involving shifts in goal orientations over time. However, panel data involving the study of individuals over time from initiation into birding to an ad vanced level are required to confirm goal ori entation shifts. Effects of Specialization To understand the relationship between the behavioral indicators of specialization and goal orientation shifts, I examined the differential effects of the specialization dimensions on mo tivations. With one exception, all correlations BIRDWATCHER MOTIVATIONS· McFarlane between specialization and motivations were positive and significant (Table 5). These results supported my fourth hypothesis. The past ex perience dimension had the highest correlation and differed from the other specialization di mensions with only one exception. The behav ioral indicators of specialization that represent on-going involvement in birdwatching such as number of birding trips, farthest distance trav elled on birding outings or trips, and birding skill and ability are better indicators of moti vations than physical items such as equipment, books, and magazine subscriptions. DISCUSSION This study corroborates the Decker et al. (1987) model of continued involvement in wildlife-related recreation by extending the model to a group of nonconsumptive wildlife recreationists. The 3 goals proposed by Decker et al. (1987) as being salient to wildlife-related recreation but tested among only hunters (Decker and Connelly 1989) have now been associated with a nonconsumptive activity. Identification of these motivations for bird watchers suggests that multiple satisfactions are sought from nonconsumptive wildlife recrea tion. Motivations of respondents in this study are similar to those of hunters but have dif ferent degrees of importance depending on the level of birding experience. Continued in volvement in birdwatching may involve pro cesses similar to those associated with hunting. Specialization in birdwatching seems to be a dynamic process that operates at a psycholog ical level of goal-orientation shifts. Bryan's (1979) specialization framework provided a useful means of differentiating this group of birders. However, the stages of de velopment identified in this study differed from those proposed by Bryan (1979). Bryan's stages of development or continued involvement in birding emphasized achievement. In Bryan's model, the novice birder finds and matches birds with an identification list. Another stage 367 Table 5. Pearson product-moment correlation coef ficients of specialization dimension and motivation scores of birdwatchers in Alberta, 1992. Specialization dimension'" Motivation experience Centralitytolifestyle Economic commitment Achievement Appreciative Affiliative Conservation 0.506c 0.241c 0.526c 0.277c O.33Bd 0.147d O.S23d 0.225c 0.286d 0.078d O.S06d O.llBd Past • Correlation coefficients with different letters in the same row are different at P < 0.05. 10 Correlation coefficients >0.11 are significant at P < 0.01. emphasizes the number of species on a "life list" or seen during formal competition. The more advanced stages emphasize observation and the study of bird behavior, physical ap pearance, sounds, and habitat. Respondents in this study placed less emphasis on the achieve ment aspects of identification, listing, and com petition. Only advanced birders were associ ated with primarily an achievement motivation of improving birding skills and knowledge. The casual birder sought an appreciative experi ence of enjoying nature and the outdoors. At this stage birdwatching may serve as a means to experience nature with little emphasis on birds per se. Novice and intermediate birders were interested in contributing to conserva tion. The predominant primary motivation among respondents (42%) was to contribute to wildlife conservation. This could be due to a large por tion of the sample being drawn from natural history societies or other birding-related or ganizations which promote wildlife conserva tion and appreciative aspects of nature. If be longing to organizations influences the conservation motive then the proportion of re spondents with a conservation orientation should be greatest in the group with the highest proportion holding a membership in wildlife conservation organizations. However, the ad vanced group had the highest frequency of memberships (98%) but the lowest proportion with a conservation orientation (33%). 368 Wildl. Soc. Bull. 22(3) 1994 MANAGEMENT IMPLICATIONS A conservation motivation could have sig nificant implications for wildlife managers. Communicating an agency's role in conser vation and recruiting support may be most effective when directed to specialization levels with a conservation orientation. For example, recruiting volunteers to assist with data collec tion for conservation projects could represent one means by which agencies could provide an opportunity for participants to satisfy a con servation motivation while educating partici pants about wildlife conservation. Developing programs that meet the needs of specialization levels will require that these groups be identified easily. The effects of the specialization components indicate that the past experience component has the greatest corre lation with motivation scores. Because the use fulness of the specialization construct lies in its ability to predict factors such as motivations, attitudes, and subsequent behavior, a few in dicators of on-going involvement may be suf ficient to predict desired experiences without the need for elaborate indexes or reliance on birding paraphernalia. Items such as self-re ported skill level and identification abilities may reasonably measure birding involvement (Box all and McFarlane 1993) and provide a rela tively easy means to differentiate users and the experiences they desire. Further research is required to develop indicators of experience in nonconsumptive wildlife-related recreation which are reliable, valid, and easily adminis tered. Managers involved in the planning and management of wildlife-related recreation must be cognizant of the effect of experience on motivations or product needs if they want to provide effective wildlife programs to the birding constituent. A birdwatching program should emphasize a variety of potential ex periences and these experiences should be tai lored to meet the needs of specific groups of birders in order to maximize their satisfaction. Programs should be designed for a particular product (e.g., achieving a certain number of species in a day, assisting in conservation ef forts, or a day enjoying nature) and marketed to specific groups. Managers must provide the opportunity to fulfill a spectrum of satisfac tions or motivations for each nonconsumptive activity by differentiating the psychological consequences of the product that are expected or desired (Driver 1985). SUMMARY It is important for managers involved in the planning and management of nonconsumptive wildlife-related recreational opportunities to determine the attributes desired for satisfac tory experiences. One attribute that is impor tant for program and product development is motivations for participating in an activity. Based on survey responses of 787 birdwatchers in Alberta, 4 motivations were identified as salient for the birding experience: apprecia tive, conservation, achievement, and affilia tive. Primary motivations differed across levels of birding specialization suggesting that spe cialization operates at a level of goal-orienta tion shifts similar to that described for hunting involvement (Decker et al. 1987). This study suggests that the Decker et al. (1987) model of involvement in wildlife rec reation can be extended to include noncon sumptive users; the study also has shown that specialization can be a useful means of clas sifying birders and differentiating motivations. Managers should be aware that experience in an activity can affect desired products. They should provide a variety of opportunities with in an activity to maximize satisfaction for par ticipants. 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