How Does Leadership Make Difference to Organisational Culture and Effectiveness? An overview for the public sector Northern Leadership Academy Lancaster Leadership Centre Management School Lancaster University Lancaster LA1 4YX Leeds University Business School Maurice Keyworth Building The University of Leeds Leeds LS2 9JT University of Liverpool Management School Chatham Street Liverpool L69 7ZH ! " # $ $%&'() *++,,-,.,&+ ,-,&.-, / *0'0-000,*' 2 © Northern Leadership Academy 2007 ! / • • • 1 ! 1 2 2 2 3 4 5 4 5 6 " 4 7 28 8 5 7 8 4 9 +':;< = > ?% 9 (# &***< @ 4 9 < 3 © Northern Leadership Academy 2007 6 7 8 A A 4 2 9 +':;< = B 7 ! 8 4 > = ?9 +'0'CC < A D 9 < ! 9 ! $ F( 8 +''.< D E 3 > 5 (D 4 ?9 &**; +-< 8 8 9 +':-< ! 8 9 G! F 78 9 8 <9 8 +'',< < 6 7 7 7 5 8 9 &***< 1 5 8 A 8 H 4 © Northern Leadership Academy 2007 I!% I!% A 1 D A 8 J B B 8 1 B @ B 1 @ 5 F $ % 7 +':.< 9 $ 9 E G 8 +''.< $ 6 8 $G 1 )9 &**;< > = 1 = ? 9 8 5 < = 9 7 8<9 ! 9 &**;< H 5 © Northern Leadership Academy 2007 &**.< 3 # $ 2% • • • • • • 1 $ 9 +''&< A K F F 5 = 9 ( # @ +'0'< 5 % 4 9 1 +''.< 6 © Northern Leadership Academy 2007 K 5 / • • • • Identity • • • • Diversity and multiple perspectives Conversations fit for purpose Conflict as source of energy Feedback Relationships Information Meaning – why we belong together How agents make sense and choose to act Rituals Language • • • • KG H +''. 9 Access Open to new information Communication as the Co-ordination of behaviour Evidence-based decisions < 5 4 6 5 7 8 % $ E I 9 +''* < % A J% 9 +'** A < A 9 +'.* < A% 9 +'0* < 9 +'.* A +':* < A L 9 +':* < A A / 9 +''* < 7 © Northern Leadership Academy 2007 5 5 1 7 @ 8 +':* +''* $ 9 D +'',< > 3 3 ? 3 / > 3 $ ?" E : &**; 4 4 7 5 8 9 % &**- ;< 5 9 % 9 &**&< A 9 ! 3 &**-< < 8 4 9 E ! &**,< 5 9 $ D < 8 © Northern Leadership Academy 2007 I 3 >D 7 ?% 8 &**+ % % 9 < 9 < 9 6 < $ 5 5 8 $ % 6 5 5 9 A <A 5 5 4 5 8 5 % 9 @ 4 < 6 H 5 = 9 &**. 4 59 ,. A -*< 8 < 9 < / >1 5 2! / A 7 8 M 6 6 8 9 © Northern Leadership Academy 2007 9 < F 5 K 5 A $ 5 % A 5 M 1 5 9 • ( 5 < " $ 4 / 5 • $ 9 < < % 9 • 8 & A " 8 • " A 5 5 9 < 10 © Northern Leadership Academy 2007 • ' $ # 8 A 4 5 8 8 • % • % # 9 $ < # $ # $ # $ 4 9 1 K +''.<? M 4 % ( # M 5 2 &**; = 9 • • • < / 29 " +'';< D 29 ) &**&< @ 2 • @ 29 D @ +'';< I!% 9 &**-< ( A 9 9 I!% 4 ( 9 +'''< I!% / • < < E 5 11 © Northern Leadership Academy 2007 • @ • 78 @ 5 • • D • E 6 MF I!% (E 7 • !D 8 1 4 • E • D 7 8 4 • I!% A 5 / (a) 1 A 5 8 % A 5 1 9 < (b) H % 4 A 3 A 12 © Northern Leadership Academy 2007 ! % 5 K A 9 1 K +'':< H G" 3 8 % 8 5 / 9< 9< 9 9< 7 < 8 8 A 3 ) D % > ?9 I E +'':< % • • • / K % 9 9 9 < < < 9 ( &**+6! = &**;< A == 9 7 13 © Northern Leadership Academy 2007 8< > 8 = % GB ? &**; ', 9< / 5 A 5 9 <K A 9 E ! < 9 &**.< 9 < > 3 ?! / • • • • % 5 M5 8 D ) * # / • • • • M 3 H ! 9 < 14 © Northern Leadership Academy 2007 A / + K & ( 8 , % - ( 8 A 5 A ; 2 $ 1 . 3 # 6 5 9 < 0 A : 8 5 ' % +* E ++ F @ 9 < +& +, 5 ( A % +- D 6 8 15 © Northern Leadership Academy 2007 6 " +; A # +. A + D % $ +'', K $ D $ + M((3 &**& K M M $ H= $ D 1 M I E = , +:'3&*; &**; I F ( 1 = $ E ( # D ) ! M D D$ ( ! K / ! ( % $ L % / N M5 &- L / D D % /% $ $ K ( L ,& + 8 K % ;3-- +''. ! + + M N $ 0 D&**+ / E % % ( % K L :- E &H &**. / D ,* $ K E K &**, ! M D ! ! # ) $ % @ ) % ,0*A -*, +''. L -+ K K ) % F = H ( +'0' E % N E M % / ! ( .;3 % ;:300 &**; 16 © Northern Leadership Academy 2007 K L ! = $ M ) $ O I )9 % +''& K % D +-/.*30- &**; % <% % ( 5 M F % ! $ ( K ! # /F & ) K M /( " % $G 1 1 &**; $ $ &**; ) L &: I % % D = 9 +'':< ( N D F % L &- ( F 1 D - K F = ;0* +'0' ! ( +':; I D E $ 0:A +*, + ) ) E % ) K L ,* N ! 6&**- K ( % D 3 4 / 3 E ) ( ( % D F H +':. M K F '+++3++' &*** KG H &**. I E % $ ! I N ( LD & +'+3&+& &,/ &-&3&.. D % )1 / / # +'''. (# % ( % $ ( # % F D $ ( $ F = I ( 17 © Northern Leadership Academy 2007 (# &*** % $ &**+ % )! K ) / ) % L ,. I + ,A ,- &**% GB D , -;*A -., &**; 1 ) D 1 G" +''. 3K G" 3K ) H 1 I H 1 1 M I +'': &**. 18 © Northern Leadership Academy 2007 F L -: I = 1 2N N
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