Fast-moving hands-on company where every individual can have an impact
Loma Systems and Lock Inspection designs and manufactures inspection equipment to identify product defects and
contaminants for the food and pharmaceutical industries. The company was established in the UK in the 1960’s, and
today it is one of the leading global companies involved in safety systems. Loma has machines installed in over 100
countries. We have an impressive installation base, boasting more than 120,000 metal detector installations globally.
Our people work across the world in a friendly, supportive work environment. Where a no politics culture means there
is nothing to stop you reaching your full potential.
Loma Systems and Lock Inspection are part of ITW, a global fortune 200 diversified industrial manufacturer of value
added consumables and speciality equipment with related service businesses. The company focuses on solid growth,
improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve
customers and markets around the globe, with significant presence in developed as well as emerging markets. ITW’s
revenues totalled US$13.4 billion in 2015.
Field Service Engineer
Location: Toronto, ON
Responsibilities
 Responsible for the delivery of efficient field support to our customers in assigned territory.
 Travels efficiently to customer site and provides validation service, commissioning and emergency repair field
support on Metal Detector, Checkweigher or X-Ray inspection equipment.
 Follows Loma procedure guides and processes diligently.
 Maintain first time fix and field response time customer satisfaction rate at the target rate.
 Verify that machines are operating at peak efficiency by proper calibration and testing.
 Commission and test machines using certified test procedures, perform preventative maintenance and
emergency service at customer sites.
 Conduct on-site training along with communicating with the support staff on technical related issues.
 Holds meetings with customers, including scope and exit meetings.
 Working in a team environment, technician is responsible for coordinating communication between the field
and the internal support staff.
 Responsible for timely and accurate documenting and reporting of all service related activities.
 Provide timely feedback to Engineering Department on equipment reliability and design.
 Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
 Maintain all company property, including lap top, cell phones, safety equipment and tools in good working
condition.
 Exercise safe working practices and procedures at all times.
 Conduct training with customer’s personnel to ensure proper operation of equipment.
 Attend refresher training classes and/or technician meetings with other aftermarket team members as
required.
 Participate in the rotation of weekend on-call duties and after-hours phone support.
 As needed, fill-in for technical phone support during personnel vacations and other time off work.
 In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that
are essentially related to their duties.
Requirements
 Minimum 5 years previous experience in field customer service work. Experience in or familiarity with Field
Service operations is a must.
 Experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field.
Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
Must be able to interpret schematic and electrical diagrams.
Ability to manage a dynamic service schedule in a manner that results in timely service for customers.
Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.
Possess soldering techniques with experience soldering circuit boards and electronic components.
Ability to work independently, with little supervision and manage difficult and high pressure customer
situations.
High level of proficiency with Microsoft Office.
Must be able to travel extensively up to 95% of the time.
Must be able to lift up to 50 lbs. on a regular, daily basis.
Good communication and organizational skills required.
Must have a valid driver’s license and a valid passport.
Package
 Competitive Salary.
 Excellent Benefits.
To apply, please send your resume and a cover letter to [email protected] and include the job code FSETN2016
in the subject line. If you need an accommodation to apply for this position due to a disability, please contact
[email protected].
Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.