2017 Robo Call/Text Reminder Scripts
Robo Call (Day 1)
Hello, I am calling to let you know it’s that time of year when you must recertify that you are still eligible
to receive the discount you have on your phone or internet service. You must recertify within 60 days or
you could lose your discount.
Press “1” to Continue
Si querría continuar esta llamada en español, [Apriete 2].
if 2 is pressed, then start the call in Spanish from Top.
Today we mailed you a letter that explains what action you may take to recertify your continued
eligibility for receiving a Lifeline-supported service. You can recertify by calling, going online, or filling
out a form that we have mailed to you.
To complete your recertification now through an interactive voice response system, which may take up
to 10 minutes to complete, press 1.
If you want to recertify by phone another time, call 1-855-332-3919.
To recertify online, visit www.LifelineRecertify.org.
To recertify by paper form, look for a letter in the mail from the Universal Service Administrative
Company and then fill out the form and mail it in the enclosed envelope.
To repeat this message, press [3].
(No key was pressed)
End call.
Robo Call (Day 20, 45)
Hello, recently we sent you a letter about your Lifeline discount.
Press “1” to Continue
Si querría continuar esta llamada en español, [Apriete 2].
If 2 is pressed, then start the message from top in Spanish.
The letter explains what action you may take to recertify your continued eligibility for receiving a
Lifeline-supported phone or internet service. You must recertify your eligibility within XX* days.
You may recertify by visiting our website, www.LifelineRecertify.org, or you may complete, sign and
return the Lifeline Program Annual Recertification Form to the address provided on the form.
To complete your recertification now through an interactive voice response system, which may take up
to 10 minutes to complete, press 1.
To repeat this message, press [3].
(No key was pressed)
End call.
*XX reflects the number of days left in the 60-day window
Robo Text
Recertify your Lifeline discount within XX* days to keep your discounted service. Visit
www.LifelineRecertify.org or call 1-855-332-3919 to recertify.
*XX reflects the number of days left in the 60-day window
De-enroll Notification Call/Voicemail
Hello,
THIS IS AN IMPORTANT NOTICE ABOUT YOUR LIFELINE DISCOUNT
According to our records, USAC was unable to complete your annual recertification as required by
Lifeline program rules. As a result, the Lifeline discount will be removed from your account and you will
be de-enrolled from the Lifeline Program. If you believe you remain eligible for the Lifeline discount, you
may reapply by contacting your service provider.