SYSTEM MALFUNCTION: You will not attempt to conduct a transaction
when an ATM or POS terminal informs you (or other circumstances give
you reason to believe) that the system is closed or is not functioning
properly due to technical malfunction or lack of cash or is unable to
initiate the desired transaction.
JOINT ACCOUNT OWNER(S): As many as two joint owners may be
issued their own cards. To qualify, owners must be joint on both the
primary owner’s prime share (savings) and share draft accounts. You
agree to hold the Credit Union harmless for any and all transactions by
any cardholder authorized on your account. You accept responsibility
for all withdrawals made by an authorized cardholder less than 18 years
of age.
TERMINATION AND AMENDMENT: NAEFCU may at any time
terminate your right to conduct transactions or cancel this Agreement.
The Credit Union may give notice of termination but is not obligated to
do so. Your card and PIN may not be used after having been
terminated.
We may also configure our system to not accept your Debit/ATM card
transactions should there be problems with your NAEFCU account.
You may terminate this agreement at any time by notifying us in writing
and by stopping the use of your VISA Debit/ATM card. You are required
to return all cards to NAEFCU. Your written notice of termination will
become effective no later than the end of the first business day following
the Credit Union’s receipt of notice. Termination will not affect any
liability incurred by you prior to termination. The Credit Union may
change this Agreement at any time by mailing a copy of the changes to
your current account statement address. We reserve the right to
change, without notice, the limits on the types and amounts of
transactions which may be transacted with your card. Unless the Credit
Union is required to give you advance notice by law, changes are
effective on the date changes are mailed. Use of your card after the
effective date of the change will acknowledge your acceptance of that
change.
COLLECTION EXPENSES: If the Credit Union files a lawsuit to collect
what is owed by you, you will pay any and all reasonable expenses
incurred by the Credit Union, including, but not limited to, attorneys’ fees
up to 33% of the outstanding balance owed to NAEFCU and outside
collection agency fees.
AGREEMENT CONTROLS: Both you and the Credit Union will be
bound by this Agreement. If there are inconsistencies between this
Agreement and something said by Credit Union employees, you agree
that this Agreement controls. This Agreement is governed by the
internal laws of Virginia and Federal law.
USE OF ATMS AND DEPOSIT FACILITIES: All members are advised
that when using ATMs or other deposit facilities you should:
• Be aware of your surroundings, particularly during the hours of
darkness,
• Be accompanied by another person during the hours of darkness,
• Refrain from displaying cash, place cash in a pocket as soon as the
transaction completed, and count cash in the safety of a locked
enclosure such as a car or home,
• Use another ATM or facility or return at a later time if anything
suspicious is noticed,
• Cancel a transaction; place the access device in a pocket, and leave if
anything suspicious is noticed, and immediately report all crimes to
NAEFCU, operator of the ATM and to local law enforcement officials.
ELECTRONIC FUNDS
These Disclosures are required by Federal law and are part of the
Debit/ATM Card Agreement between the Credit Union and you: If you
permit someone else to use your Card and/or your access code, you
are responsible for any transactions they authorize or conduct on any of
your accounts.
Tell us AT ONCE if you believe your card has been lost or stolen, or if
you believe that an electronic fund transfer has been made without your
permission using information from your check. Telephoning is the best
way of keeping your possible losses down. You could lose all the money
in your account plus your maximum overdraft privilege amount. If you
tell us within 2 business days after you learn of the loss or theft of your
card, you can lose no more than $50 if someone used your card without
your permission.
If you do NOT tell us within 2 business days after you learn of the loss
or theft of your card, and we can prove we could have stopped
someone from using your card without your permission if you had told
us, you could lose as much as $500. Also, if your statement shows
transfers you did not make, including those made by card, code or other
means, tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not get back any money you lost
after the 60 days if we can prove that we could have stopped someone
from taking the money if you had told us in time. If a good reason (such
as a long trip or a hospital stay) kept you from telling us, we will extend
the time periods.
Lost Card/ Unauthorized Transaction-contact: If you believe your
card has been lost or stolen, call: 800-472-3272 to cancel your card;
and notify the Credit Union at 757-410-2000 or write: NAEFCU Card
Department, 755 Battlefield Blvd. N, Chesapeake, VA 23320.
You should also call the number or write to the address listed above if
you believe a transfer has been made using the information from your
card without your permission.
Business days: For purposes of these disclosures, our business days
are Monday through Friday. Holidays are not included.
Transfer types and limitations: Account access. You may use your
card to:
(i) Transfer funds between accounts, make balance inquiries, and
withdraw cash from your checking/draft account at ATMs.
(ii) Pay for purchases at places that have agreed to accept the card.
Electronic check conversion: You may authorize a merchant or other
payee to make a one-time electronic payment from your checking
account using information from your card to pay for purchases.
Limitations on frequency of transfer: There are no limits on the
frequency of transactions and transfers you can perform with your card.
Limitations on dollar amounts of transfers:
(i) You may withdraw up to $500 from our ATM terminals within a 24hour period when you use your card.
(ii) You may purchase up to $2,500 worth of goods or services within a
24-hour when you using your card.
Documentation: (1) Terminal transfers. You may get a receipt at the
time you make any withdrawal from your account using one of ATMs.
PERIODIC STATEMENTS: You will receive a monthly account
statement which will reflect each transaction to your account and any
related charges. You agree to review your statement within sixty (60)
days of receipt. If you do not tell us within 60 days after the statement
was mailed to you, you may not get back any money you lost after 60
days if we can prove that we could have stopped someone from taking
the money if you had told us in time.
Disclosure of Account Information: We will disclose information to third
parties about your account or the transfers you make:
1. Where it is necessary for completing transfers; or
2. To verify the existence and condition of your account for a third party,
such as a credit reporting agency or merchant; or
3. In order to comply with government agency or court orders; or
4. If we return checks on your account drawn on insufficient funds; or
5. If you give us your written permission.
DISCLOSURE TO 3rd PARTIES: NAE will disclose information to third
parties about your account or transactions made by you:
•
When it is necessary for completing transactions;
•
To verify the existence and condition of your account for a third
party, such as a credit bureau or merchant;
•
In the course of making reports or returns required by federal or
state law, to comply with any government agency, court order, or
applicable law;
•
As permitted by Virginia and federal law, including the Right to
Financial Privacy Act and the Fair Credit Reporting Act;
•
As described in the Privacy Notice we give you from time to time;
to our affiliates; and when you authorize us to do so.
NAEFCU’S LIABILITY FOR FAILURE TO MAKE TRANSFERS: If we
do not complete a transfer to or from your account on time or in the
correct amount according to our agreement with you, we will be liable
for your losses or damages.
However, there are some exceptions. We, NAEFCU will not be liable:
(1) If, through no fault of ours, you do not have enough money in your
account to make the transaction.
(2) If the transaction would go over your overdraft privilege limit.
(3) If the ATM where you are making the transfer does not have enough
cash.
(4) If the system was not working properly and you knew about the
breakdown when you started the transfer.
(5) If circumstances beyond our control (such as fire, flood, system
malfunction) prevent the transaction, despite reasonable precautions
that we have taken.
(6) The funds are subject to legal process or other encumbrance
restricting the transaction.
(7) The account is closed.
(8) There may be other exceptions stated in our agreement with you.
ERROR RESOLUTION: In case of errors or questions about your
electronic transfers telephone us at 757-410-2000 or write us at
NAEFCU Card Department, 755 Battlefield Blvd N, Chesapeake, VA
23320 as soon as you can, if you think your statement or receipt is
wrong or if you need more information about a transfer listed on the first
statement or receipt. Again, we must hear from you no later than sixty
(60) days after we sent the FIRST statement on which the problem or
error appeared. You must:
(1) Tell us your name and account number.
(2) Describe the error or the transaction you are unsure about, and
explain as clearly as you can why you believe it is an error or why you
need more information.
(3) Tell us the dollar amount of the suspected error. If you tell us orally,
we may require that you send us your complaint or question in writing
within 10 business days.
We will determine whether an error occurred within 10 business days
after we hear from you and will correct any error promptly. If we need
more time, however, we may take up to 45 days to investigate your
complaint or question. If we decide to do this, we may provisionally
credit your account within 10 business days for the amount you believe
is in error; so that you will have the use of the money during the time it
takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10
business days, we may not credit your account.
For errors involving new accounts (new account: 30 day period after the
first deposit has been made for a new member), point-of-sale, or
foreign-initiated transactions, we may take up to 90 days to investigate
your complaint or question. For new accounts, we may take up to 20
business days to provisionally credit your account for the amount you
believe is in error.
If our research reveals there was no error, we will send you a written
explanation within 3 days after completing our investigation.
You may ask for copies of the documents we used in our investigation.
If we have credited your account for the amount in question, you are
liable for the immediate return of the funds to us.
ACCOUNT CHARGES: [Please refer to NAE’s Fee Schedule]
Transactions may be conducted at no charge from any ATM owned by
NAEFCU. If you make transactions at a network ATM or POS terminal
you will be charged a fee in accordance with NAE’s Fee Schedule and
the owner/operator of the ATM may assess its own separate fee. You
may also be charged a fee for a balance inquiry even if you do not
complete a fund transfer. If a transaction overdrafts your account you
are subject to an overdrawn fee. There will be an initial charge to issue
the initial VISA Debit/ATM card and PIN and additional and replacement
cards will be issued at nominal charge.
VISA
DEBIT
CARD
Convenient Access
to Your Share Draft Account
www.naefcu.org
757-410-2000