Homes Matter
Summer 2015
David’s dream
comes true
Page 12
A member of the
Contents
4 Someone new to help you
5 Credit where it’s due!
5 Switch and save!
6 Improving our services
together
7 Keep hold of your pension
8 Universal Credit
10My day at the Homes for
Britain Rally
11 Anniversary Show
12Newground Together
14Blackburn with Darwen
Tenants Federation wants
YOU!
15Highercroft supports you
15Apprenticeship Vacancy
Welcome to the
summer edition of
your magazine.
Our charity, Newground Together, is
providing grant funding for initiatives
which help improve communities
and the lives of our residents.
Successful projects showing what
can be achieved are frequently
featured in your magazine.
If you have a project you would like to get off the ground and need
help to apply for Newground’s funding, we’re running a training
course to show you how (see page 13 for more details).
Also in this edition you can find out more about the new Credit
Union Development Workers. These workers can help you with any
debt problems and to find low cost loans. Joining a Credit Union
can also be a good way to manage your money.
I would also like to take this opportunity to thank all our involved
residents for their continued support in helping us improve and
develop our services.
I hope you enjoy your magazine.
Contact us
T: 0300 555 5560
E:customeradvisors@
twinvalleyhomes.com
W:www.twinvalleyhomes.com
Twin Valley Homes Ltd Registered
office address: Bull Green House,
Bull Green, Halifax, HX1 2EB
A company with charitable status
registered in England and Wales
with the FCA as a Community
Benefit Society on register no.
31842R. Homes and Communities
Agency no. LH4314.
If you need any help reading or
understanding this document,
please contact your Customer
Service Centre.
2 | Summer 2015
Steve Close, Group Chief Executive
Summer
‘STAR’ Survey
Over the last month, you may have received a STAR survey (Survey
of Tenants and Residents) from a market research company called
MEL Research who are conducting research with you on our behalf.
This is a special survey that housing associations carry out to
compare performance with each other. It’s important for us to find
out what you like or don’t like about what we do, so that we can offer
brilliant services – and the survey helps us with that.
We also use the information to develop your neighbourhood plans
that allow us to improve where you live.
We really want to hear from you, so please fill in your survey
straight away and you will be entered into a prize draw to be in
with a chance to win a cash prize.
To the rescue
West Yorkshire Fire and Rescue Service (WYFRS) and
the Together Housing Group have teamed up to help
protect residents against the dangers of fire.
TRY and
you will
succeed!
Our young apprentice
carpenter, 19 year old Brett
Barlow, will be swapping his
work boots for rugby boots
this summer after being
picked for the British Amateur
Rugby League Association for
a tour of Canada.
Left to right: Assistant Chief Fire Officer, Dave Walton (WYFRS) and George Paterson,
Group Director of Assets (Together Housing Group)
This new partnership will mean that we can get expert advice from the
fire brigade that we can use to improve safety in our homes and offices
across the group.
“The safety of our
residents is our main concern, so this partnership offers great reassurance in
helping to make our homes as safe as possible by meeting fire regulations.”
George Paterson, Group Director of Assets, said:
Get in touch
When you don’t pay your rent, the problem
doesn’t go away.
If you are struggling to pay your rent or work
out your benefit entitlement, please don’t
ignore it, it will not go away and has been
known to make people ill worrying about it…
it could also lead to unnecessary legal action.
Instead... contact the Customer Service
Centre who will make sure you get the
support and guidance you need to get you
back on track.
We are here to help you.
The young carpenter, who
plays for Ossett Trinity found
out the news following a talent
spotting match earlier this year.
The Barlow family have
produced several rugby league
stars including Uncles Mark,
who plays for Wakefield Trinity
Wildcats, and Peter, of Batley
Bulldogs - and Brett is hoping
to follow in their footsteps.
He added: “The game runs in
my family so it’s my dream
to turn professional one day.
Together Housing Group has
been very kind contributing
towards my expenses to travel,
but I still need more, so any
help would be very much
appreciated.”
If you would like to contribute
to help him on his sporting
travels please contact Brett
direct on 07809 429710.
|3
Someone new
to help you
Welcome to Yvette
Whitehead, the new Credit
Union Development
Worker for your area. She’s
here to help you make the
most of your money by
saving with a Credit Union.
What’s a Credit Union?
Credit Unions are more popular
than ever among savers and
borrowers, and can be a welcome
alternative to high street banks and
payday lending.
Credit Unions can often
help with…
✓Accounts to help you budget
and pay bills, often known as
‘jam jar’ accounts.
✓Starting you off with a savings
plan - most have Christmas
savings accounts.
✓White goods schemes where
you can buy household goods,
such as a fridge or washing
machine, at affordable prices.
If this
sounds
familiar,
why not see
if Yvette can
help you
too?
Could Yvette help you?
Read Joan’s story…
Joan was having difficulty
managing her money each month
and was always running out the
week before her wage was due
to be paid into her bank account.
This meant she began to fall behind
on paying her bills and never had
enough money to top up her gas
and electricity meters at the end of
each month!
Joan contacted Yvette, her Credit
Union Development Worker, who
✓Lower cost lending than payday helped her to open a new Credit
Union account. She showed her
lending and stores such as
how to manage her budget by
BrightHouse.
arranging for the money to pay her
✓Combining high cost lending
bills to be taken from her wage on
loans to make monthly payments the day it came into her account.
smaller.
After paying her bills, the remaining
money was loaded onto a pre-paid
4 | Summer 2015
card each week so she knows
exactly how much she has left to
spend. She even discovered there
was some money left over to open
a savings account!
You can contact Yvette to find
out more about opening your first
Credit Union Account by calling
her direct on 07850 511704.
Or call your Customer Service
Centre (numbers below) who
will ask her to call you. You can
also email creditunionadvice@
togetherhousing.co.uk
• Green Vale Homes 0300 555 5556
• Housing Pendle 0300 555 5559
• Twin Valley Homes 0300 555 5560
Credit where
it’s due!
The Rental Exchange what is happening?
We believe that you should get
credit for paying your rent on time.
That’s why we are joining the Rental
Exchange working with Big Issue
Invest and Experian to help improve
your credit score rating without the
need for you to take on new credit
agreements.
Who are Big Issue Invest
and Experian?
Big Issue Invest is part of the wellknown Big Issue magazine and
provides finance to tackle poverty
and inequality. Experian is an
information services company who
is one of the main organisations
that provide lenders with credit
reports to help them make lending
decisions.
By working together, the Rental
Exchange aims to give renters who
pay on time, the same benefits as
mortgage payers.
How will you benefit?
We will provide your rental
payment record to Experian on a
regular basis. You will therefore be
recognised for paying your rent
on time, similar to homeowners
being recognised for paying their
mortgage each month.
So far, more than 900 of our
residents’ households have saved
a total of over £51,000 by switching
• Receive better mobile phone
rates
To find out more visit www.
experian.co.uk/rental-exchange
Sharing your rental payment history
will help create an online proof
of identity, proving you are who
you say you are and that you live
where you say you live. Proving this
makes you a more reliable potential
customer to other companies and
will help towards increasing your
credit score rating.
A higher credit score means it may
become easier for you to:
• Open a bank account
• Get a new credit card
• Have a loan application
approved
• Shop online
Switch and save!
For the past 18 months,
we have been working
with Community Switch
to help you switch
supplier and save you
pounds.
• Receive better gas and electricity
rates
– as well as many homes receiving
FREE Smart meters and in home
display units to check and reduce
their energy use.
• Text SWITCH to 60777 and
Community Switch will call you
back. (A standard message
charge applies).
If you haven’t already, we
recommend you contact
Community Switch and see how
much you can save – and it’s
FREE!
• Call the Community Switch team
on 0300 303 0025 for your FREE
comparison
• Or visit www.communityswitch.co.uk and complete your
own comparison
|5
Improving our
services together
Our involved residents
are helping to change
and improve the way we
work and the services we
deliver... for the better.
improvement works, for example,
a full rewire or fitting a new heating
system.
They have been involved in a
number of projects, one of which
looked at our preferred suppliers
and agreed a new improved menu
of products we use across the
Group when carrying out general
repairs and improvement work in
your homes. They tried and tested
a variety of products including
types of boilers, bathroom suites,
kitchens and light fittings and
decided on a standard range of
products.
• 2 bed house or flat - £400
This now means that we can buy
them in larger quantities and get
them for a competitive price. It will
also speed up the repairs process.
The new range of products will be
reviewed every 6 months to make
sure they are proving to be a hit
and they can be changed if not.
Decoration allowance
Another important project our
residents have helped us with is the
review of the decoration allowance,
which has resulted in a change
to the amount of money you may
be entitled to following major
6 | Summer 2015
The new allowance amounts are
up to:
• 3 bed house or flat - £450
• 1 bed house or flat - £350
(A reduction of £50 is made where
the property has no stairs)
All payments of the decoration
allowance will be made by BACS
into your bank or credit union
account. If only one or two rooms
need decorating, you may be
offered an allowance of £60 per
room following approval by your
Tenant Liaison Officer or Surveyor.
Residents who claim the state
pension or high rate disability
allowance will be offered a full
decorating service instead of an
allowance.
The Asset Management team
would like to thank the resident
volunteers for all of their help with
the both of these projects.
Tougher approach for
tenants who cause damage
A rechargeable repair is where
we have to carry out a repair due
to damage caused by you or
another person at your property,
whether this is caused deliberately
or accidentally due to misuse
or abuse, it is something you
will have to pay for. We will also
recharge you if you have carried
out improvements or modifications
to your home without getting our
permission first. If we have to
recharge for any wilful damage or
neglect, this will stay on your file
and could affect you being able to
get another home from us in the
future.
You will also be charged for
unnecessary costs such as legal
costs, for example, where we have
to go to Court due to not being
allowed access to your home to
complete repairs or to carry out an
annual gas service.
REMEMBER
We may need to call you about
your repair appointment and to let
you know when one of our team is
on the way. If you do change your
phone number, please call your
Customer Service Centre who will
make sure your contact details are
up-to-date.
Water Keep hold of
Safety your pension
We take your health and
safety seriously, so the
following steps will help
you to avoid Legionnaires’
disease; this is a type of
pneumonia caused by
bacteria which can be
found in hot and cold
water systems, and ponds:
Water cisterns
• Store the hot water at
between 50ºC to 60ºC.
• Bacteria cannot breed in
water cisterns where the
water is used regularly. If you
are away from your home for
over a week, you should run
the hot water for ten minutes
before using it.
Showers
• Make sure you flush out
the hose and head at arm’s
length on the hottest setting
available, making as little spray
as possible.
• Keep your shower head clean
and disinfect the hose every 3
months.
Outdoor taps
• Run outdoor taps for at least
two minutes before using.
Pensions have changed! Now pension
scheme members can get their pension
savings in new ways.
Scamproof your savings
These changes affect you if:
• you’re 55 or over, and
• you have a pension based
on how much has been paid
into your pot (a defined
contribution pension).
• A proposal to put money into
a single investment. In most
cases, financial advisors will
suggest diversification of assets
(dividing your money between
different investments for added
protection).
Scammers are targeting pensioners • They may claim that they can
to tempt them to use savings for
access your pension before you
one-off investments, pension loans
turn 55.
or upfront cash. Most of these are
fake money making schemes – so • Suggest transferring money
overseas.
BEWARE!
We strongly suggest you take
Here are some of the most
advice from a Financial Conduct
common ways used by pension
Authority (FCA) regulated financial
scammers to trick you out of your
advisor on what to do with your
money:
pension. Check the website
• A cold call, text message,
www.fca.org.uk/firms/systemswebsite pop-up or someone
reporting/register to see if your
coming to the door offering a
financial advisor is a member of the
‘free pension review’, ‘one-off
FCA.
investment opportunity’ or ‘legal
For more information on the
loophole’.
changes and how they affect you,
• Convincing marketing leaflets
contact:
that promise returns of over 8%
• Pension Wise on 0300 330 1001
on investments.
or visit www.pensionwise.gov.uk/
• Paperwork delivered to the
• Pension Advisory Service on
door by courier that requires an
0300 123 1047 or visit www.
immediate signature.
pensionsadvisoryservice.org.uk/
Don’t get caught out!
Pension scams.
Don’t get stung.
Pension scams. Don’t get stung.
If you have any questions
please call your Customer
Service Centre and ask for
Martin Terry, Senior Project
Coordinator.
|7
Universal Credit
Key Facts
What is Universal Credit?
Universal Credit (UC) provides
both in and out of work support
for working-age people. It was
introduced to simplify the benefit
system and increase work
incentives for those who are
unemployed, working part-time or
on a low income.
What will be included in
the payment?
You will receive one monthly lump
sum payment direct to you, and
this will include:
• the standard allowance
(Income Support, Jobseeker’s
Allowance, Employment and
Support Allowance, Working
Tax Credit)
• an amount for responsibility
for children and young people
(Child Tax Credit)
• an amount for housing
(Housing Benefit)
• an amount for other particular
needs and circumstances
(Disability Living Allowance/
Personal Independence
Payment)
If you claim UC you may also be
entitled to budgeting advances,
free prescriptions and dental
treatment, housing grants, free
8 | Summer 2015
school meals and help with
hospital travelling costs.
The following need to be claimed
separately:
• Council Tax Reduction to help
pay your council tax (claim this
from your local council)
• Child Benefit if you have
children
• DLA or Personal
Independence Payment if you
are disabled or have a long-term
sickness.
When will it affect you?
All new claims for people who are
looking for work will now claim UC.
If you are already claiming benefits,
you could be changed to UC as
early as 2016. You will get a letter
with instructions on how to make
your claim. You will need an up
to date rent statement to go with
your claim. If you need us to send
you a copy of your rent statement,
please let us know that it is for
your UC claim.
We need to know if there are any
changes to your circumstances,
and you will also need to tell
the Department for Work and
Pensions. Failure to do so could
lead to you having to pay any
overpayments back.
Changes in circumstances include:
• If any of your children leave
school or home.
• If anyone moves into or out of
your home, including lodgers
and subtenants.
• If your income or the income of
anyone living with you changes,
including benefits.
• If you have a child.
• If you or anyone living with you
becomes a student; starts a
Youth Training Scheme; goes
into hospital, a nursing home, or
prison.
• If you move (this includes
moving to another flat or room
at the same address).
• If you or anyone living with you
starts work or moves job.
We have a dedicated Universal
Credit support team to
help guide you to the most
appropriate local advice
workers. For a free appointment
or home visit please call your
Customer Service Centre.
Keeping
it clean!
Summer is here at
last so we are working
hard to keep your
neighbourhoods tidy
by cutting the grass
every couple of weeks,
but there are one or
two things you can
help us with to make
the job easier!
• Keep it tidy – Please throw
your rubbish away safely in the
nearest bin or take it home with
you.
• Pick up after your dog –
Dog fouling is a hazard which
causes disease and infection.
We want to keep the grassed
areas nice to look at, clean
to walk on and a safe place
for children to play, so please
help us.
Building
team spirit
Apprentices from across the Group got together
at Crowden Activity Centre in the Derbyshire Peak
District recently to work on their team building
skills as part of their training.
The three day event moved them all out of their comfort zones as
they took part in various outdoor tests such as abseiling, caving and
raft building.
Christine Eccles, Senior Skills and Enterprise Officer, said: “We
take the apprentices out of their workplace into a totally different
environment to help them develop their skills in team working. It also
means they can meet and work with other apprentices from different
areas of the business.”
Joe Hayes, Apprentice Fencer, said: “I’m up for a challenge and
was the first to fall overboard! We all had a great time and found
inner strength that we didn’t know we had.”
|9
My day
at the
Homes for
Britain Rally
I was there as a Board member, along with fellow Board
members and Together Housing staff, and although it
was my first ‘Rally’ I felt very involved from the outset.
We were all there together, for the
same reasons – to support the
Homes for Britain Campaign and
end the housing crisis within a
generation.
I was immediately made to feel
very welcome, my input was
listened to (although somewhat
distorted by the fact that we were
going to listen to 5 politicians of
the main parties, not something
I was used to in my normal life!)
and as we walked through the
streets on our way to Central Hall,
past the Houses of Parliament
I was amazed at the feeling of
unity, no matter who we were,
from whatever walk of life we had
come from, we were there to
make a point and we did just that,
in total unison, in total strength of
numbers.
We will not know what impact
we really had on the day, we
won’t find out for sure whether
the politicians present really did
10 | Summer 2015
Spend
a penny,
Save a
fortune
The Greensleeves
Community
Allotment in
Shadsworth is the
proud new owner
of a state of the art
composting toilet.
understand the complexity of the
situation, whether or not they did
fully digest the rage and sentiment
for another good 12 months. The
outcome, the result will be a lot
clearer once they cut the Red
Tape, they produce the funds
and they stick to their nods of
approval.
Steven Balderstone
Tenant Board Member
(Housing Pendle)
Composting toilets are
ideal in domestic, mobile
and outhouses where flush
toilets are not possible. The
group applied for funding
through Twin Valley Homes’
Making a Difference pot of
cash as they heard about
this new environmental
solution which makes
compost to help their
produce grow.
Anniversary Show
Greenbrook
House
Strollathon
Residents from Green Vale
Homes Greenbrook House
Whitworth held a Strollathon
on 25th July to get tenants
up and active by walking or
wheeling themselves around
the block to raise money for a
local charity.
The after party included a
BBQ and various stalls selling
candles, jewellery and knitted
items.
The Colne Horticultural Society celebrated
its 100th Anniversary show at North Valley
Community Centre in Colne.
The show was a great success with competitors from all over
Yorkshire and Lancashire; refreshments were provided by North
Valley Residents Association.
Mrs Amanda Leighton of Gledstone Gardens, East Marton, and
MP for Pendle, Andrew Stephenson, presented certificates and
rosettes to the youth club children who entered the daffodil show.
Fruit Trees for Shadsworth
Twin Valley Homes has been planting fruit trees along
the main bus routes in Shadsworth. In the not too
distant future, we will have beautiful blossom and fruit
as well as vibrant reds and yellows of the witch hazel in
the winter months.
The idea came from Neighbourhood Officer, Jason Harrison, who
applied for funding for the fruit trees from our Making a Difference
Fund. He has willing team members and big plans to plant and grow
throughout the summer months.
Pictured right: Louise Jacks - ASB and Intervention Officer, Kay
Armstrong - Neighbourhood Officer and Vicky Holmes - Early
Intervention Officer.
| 11
Projects funded by Newground Together
David’s dream
comes true
Oswaldtwistle schoolboy
David Reid’s dream has
come true as the new
£100,000 West End play
area was officially opened.
Three years ago, David, then
11, was so appalled by the state
of the play park on Blackburn
Road that he wrote to his local
councillors to complain and all his
hard work has paid off.
The new play area, funded by
the Lancashire Environmental
12 | Summer 2015
Fund, Oswaldtwistle Area Council,
Newground Together and the
Windfall Fund among others,
will feature new play equipment
chosen by local children and
flowers planted by pupils from
West End Primary and St
Andrews Primary schools.
Peter Jordan, Director at
Newground Together, added:
“This project was brought about
because of David’s drive and
determination and he should be
very proud of what he’s been able
to achieve.
The new play area will bring
pleasure to the children of the
town, and we’re delighted to have
played a part in this project.”
Projects funded by Newground Together
Active Rossendale How to
– Bike Workshop get grant
Newground Together funded project, Active
Rossendale Bike Workshop, has changed the
life of Michael McCabe, a Green Vale resident.
funding
Filling in application
forms to apply for
funding may look
difficult, especially if
you are new to it.
So we have developed a
training session to show you
what Newground Together
Charity funding can do for you
and how to present your project
in the best way possible.
The course covers everything
you need to know, including:
Left to right: Graham Marshall from Active Rossendale with residents who took part in the bike
workshop - Sarah Patient, Karren Walsh, Nicole Cullen, Barbara Devlin and Michael McCabe.
Michael, 42, who was diagnosed
with a heart murmur as a child,
underwent a heart bypass at 19
and later suffered a stroke. Stuck
at home because he was too
frightened to go out on his own,
Michael felt lonely and isolated.
He decided to give the workshop
a go as a way to “get out of the
house and meet new people” and
get fitter.
Michael said: “I
struggled at
first. My heart rate shot up but
after six weeks of gentle training,
I feel so much better - and I’ve
even lost some weight and feel
more confident. My goal now is
to complete the Manchester to
Blackpool charity bike ride.”
• Presenting your project – how
to work out what you need,
how much it will cost and
who will benefit.
• Getting the information on
paper to give a clear picture
of what you want to achieve.
• Why Newground Together
need all the information.
The Active Rossendale Bike
Workshop, a project to encourage
the take up of gentle exercise,
received £16,000 of match
funding thanks to Newground
Together. It provides basic
bicycle maintenance and cycling
proficiency skills.
• Looking back – what did you
do well.
The project is run by James
Kenyon of Active Rossendale,
who is particularly proud of
Michael’s achievements.
Direct Dial: 01484 824336
• Looking forward – what
else can you do with grant
funding.
If you are interested, please get
in touch with Michael McBurney
(Funding Advice Coordinator)
Mobile: 07889 536319
Email: michael.mcburney@
togetherhousing.co.uk
| 13
Green
makeover
An apartment in the heart
of Blackburn has been
revamped with upcycled
and recycled furniture for
less than £720 – proving
that kitting out your home
needn’t cost a fortune.
The two-bedroom apartment
in Bowland House, Larkhill
has been furnished with a
new double bed, reclaimed
two-seater sofas, six-seater
dining table, recycled bedroom
furniture set, reconditioned
electric oven and an upcycled
side board all from our ReUse
Together centre.
Jackie McGrew
Sheena Harris, Great Places
Housing Group Neighbourhood
Manager for Blackburn, said:
“We wanted to help demonstrate
for those tenants that by
choosing to reuse you can kit out
your home to a very comfortable
standard on a budget - as well
as being environmentally friendly.”
Visit our showroom - open
Monday to Friday, 10am-4pm.
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The federation also hold
Social club meeting, where all the
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to various places around the area.
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If you want to get involved in any of the social club
meetings or want
more information you can email Jackie on
[email protected] or call 01254 600546.
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Visitourshowroom-Open
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14 | Summer
2015
MondaytoFriday(10am-4pm)
finding out more about the Tenants’
Federation please contact Louise Leatherbarrow or Kath
Reeves on 0300 555 5560.
Visitourshowroom-Open
­‚
MondaytoFriday(10am-4pm)
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the company we are always made
aware and we can then air our
views and feedback about how
we feel.
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Chair,
Jackie McGrew (pictured)
has been a member of the
We also get guest speakers
federation for 17 years said:
coming in to talk to us like
the Police, care network and
“I have found a real benefit
members of the Twin Valley
with these meetings, whenever
there is a new 
policy or change in Homes management team”.
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Tenants’ and Residents’ Federations make sure your views are
heard - they meet every other month to discuss and outline
the policies, plans and services that matter most to you.

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Blackburn with
Darwen Tenants
Federation
wants YOU!
Internet
Cafe for
Edgeside
Highercroft
supports you
The base officers for this tenants and residents group
are Michael Johnston, Pat Cocker and Gwen Barton.
The group organises a fun day
and a children’s Christmas party
each year, and provide support
and advice for the benefit of
tenants and residents from the
local community. Why not call in
and see them.
Monday 10am-12pm
Our friendly job club provides help
finding work or training.
Thursday 10am-11.30am
Tenants can get help and advice
about managing rent payments
and benefits. There is also a
housing surgery for anyone
wanting advice about their tenancy
or property size.
Local councillors hold surgeries
where people can call in and
discuss priorities or concerns for
the local area - details for these are
displayed in the office.
Highercroft is open to all
local residents and can be
found at; 116A Manxman
Road, Blackburn, BB2 3ER
Green Vale Homes have
provided a flat for this
residents group to transform
into a community internet
cafe for everybody’s use.
Edgeside and District Resident
Association (EDRA) have
provided this Internet Cafe
so that people can use the
computers to get help with
benefits, create a CV – along
with training sessions on how
to use and get the best out of
your computer. The Cafe is a
great place to meet new people,
refreshments are also available.
Open every Wednesday and
Friday between 9am and 3pm
Jaki Howorth, Edgeside
Neighbourhood Officer said
“Green Vale Homes are
pleased to support this project
which we are hoping tenants
in the community will get real
benefit from”.
The cafe can be found at 58
Crabtree Avenue, Waterfoot
(BB4 9TD) – if you live nearby,
why not pop in.
APPRENTICESHIP VACANCY
3 Year Plumbing
Vacancy
Starting:
September 2015
You need to live in a Twin Valley
Homes property and be aged
between 16 and 21.
GCSE Qualifications Needed:
Maths (Grade C), English (Grade C)
Location: Twin valley Homes,
Blackburn
Deadline: Friday 21st August
2015.
To apply, please send a CV and
letter explaining why you want a
career in plumbing to:-
Alison Clews – Skills & Enterprise
Co-ordinator, Together Re-Use,
Unit K Glenfield Park, Philips
Road, Blackburn BB1 5PF
Email: Alison.clews@
togetherhousing.co.uk
If you need more information
please call: 01254 269076.
| 15
I know that
I’ll lose my home
if I don’t pay
my rent
When Jason
claimed Universal
Credit, he had to
arrange payments
himself
Jason
PAY
YOUR
RRISEKNLOTSING
OR
YOUR HOME
YOUR Rent
YOUR Responsibility
16 | Summer 2015
If you need help, contact us at
www.twinvalleyhomes.co.uk
Tel: 0300 555 5560