Release Notes
Release Notes for Cisco OnPlus Service r6.8
Last updated:
7 February, 2012
Contents
1
What’s New
1
Resolved Issues
1
Known Issues 2
What’s New
Release 6.8 of the OnPlus Service addresses several known issues.
Support has also been added for automated closure of ConnectWise service desk tickets associated with device
monitor events after the device recovers.
For example, if you have created a notification delivery rule that creates a service desk ticket when the device
monitor detects that the monitored host is down, a notification is sent to ConnectWise, and a service desk ticket is
created. If the device subsequently comes back up, the ConnectWise service ticket associated with that event is
automatically marked Complete, and the Resolution field displays the device recovery event information. This feature
applies to all device monitors except IP Change and WAN Network Performance.
An Auto Select feature has been added to the Default View drop-down menu on the Dashboard. Auto Select will
determine the view based on the number of devices discovered on the network (1 to 99 devices will display the
Topology view, 100 or more devices will display the Device listing view).
OnPlus Mobile App
No updates to mobile application.
Resolved Issues
Table 1.
Issues Resolved in Cisco OnPlus Service r6.8
Ref #
CSCtw89811
Description
Add Customer: Countries not sorted in drop-down list
CSCtn94056
Cannot delete notification rule after the first one
CSCtw76252
Contacts: "&amp" is displayed for "&" in tooltip for email address
CSCto56874
Deactivated customer's device needs to stop contacting portal
CSCtx17782
Delivery Rules: Issues observed in Edit drawer when using IE 7 or 8
CSCtw89990
Email address with “&” not populated correctly when clicking on it
CSCtx06883
Export PNG button creates an image with topology errors
CSCtw84917
Warning indicates deleting All Customers when actually deleting a rejected subagent
© 2012 Cisco Systems, Inc. All rights reserved.
Page 1 of 4
Release Notes
Release Notes for Cisco OnPlus Service r6.8
Known Issues
Table 2.
Known Issues for Cisco OnPlus Service r6.8
Identifier
Description
CSCtq47355
Cannot trigger notifications for some Cisco Product support events (Field notices, S/W EoX)
Symptoms: Notifications are not triggered and delivered for Cisco product support Field Notice
and Software End-of Sale, -Support, -Life events.
Workaround: None.
CSCtr15833
PoE-connected ON100 Network Agent does not log source device’s events
Symptoms: After restoring or upgrading firmware, a PoE power-source device (such as a
switch or router) that is connected, LAN side, to an ON100 Network Agent does not list the
“configuration starting” or “configuration completed” messages for that restore or upgrade
process in the event logs.
Workaround: None.
CSCtr91637
Suspended agent is able to receive scheduled report notifications
Symptoms: Scheduled report notifications are still delivered to suspended agents.
Workaround: None
CSCts16190
OnPlus GUI: Missing devices in topology lag several minutes behind monitors
Symptoms: Devices that are powered off or go missing are slow to be displayed in the
topology. Monitors will show an error occurred, but the difference in time is several minutes.
Workaround: None.
CSCts35706
Received error when adding a customer with PNG image (IE7 and IE8)
Symptoms: When adding a customer using IE 7 or IE 8, if a PNG file was uploaded as the
image, the following error is seen: Customer > createCustomer > Failed with message: Unable
to create image (Problem importing image).
Workaround: Use a .jpg-format image or use a different Web browser (Firefox, Safari).
CSCts38607
OnPlus Mobile App (iOS): Errors for International (UTF-8) characters
Symptoms: Input of UTF-8 characters gives “Internal Server Error”. Error occurs on the
Add/Update Customer page, and the Create Report page.
Workaround: Do not use international UTF-8 characters when entering data on the OnPlus
portal.
CSCtt05265
Safari 5.1, Flash 10.3.183.10 – No keyboard input
Symptoms: When using Safari 5.1 browser and Adobe Flash 10.3.183.10 on the portal, if you
select a customer and go to their dashboard, keyboard input is not accepted; you will not be
able to enter access credentials or modify any device setting that require keyboard input.
Workaround: None. Use a different Web browser, such as Internet Explorer or Firefox.
CSCtt38708
Device Support: The device driver for the Cisco 2800 has no probe function
Symptoms: For example, if you add a Cisco 2811 device to a customer network and connect
the ON100 directly to a 2811 with a NM-ESW card and turn CDP off, the ON100 cannot
discover the device properly.
Workaround: None.
CSCtu00522
Devices: Cisco 3750 does not show firmware success message.
Symptoms: When performing a firmware upgrade via the OnPlus portal, the firmware upgrade
successful message does not appear for 3750 switch (stacked configuration), even though the
upgrade completes successfully.
Workaround: None
© 2012 Cisco Systems, Inc. All rights reserved.
Page 2 of 4
Release Notes
Release Notes for Cisco OnPlus Service r6.8
CSCtu24116
ntop disconnects current cross-launched connection without warning
Symptoms: In the scenario where User A is connected to a device via a portal tunnel
connection, when User B launches the ntop portal, User A will lose the connection to that
device. There is no warning to User B about the disconnection.
Workaround: None.
CSCtu33471
Long user input with UTF-8 characters not displayed correctly
Symptoms: User input that contains more than 25 UTF-8 characters does not display correctly
on the portal.
Workaround: None
CSCtw47881
Need list to anchor on the current page after a delete
Symptoms: On the Notifications > Delivery Rules and Agents > Approved Agents pages, after
deleting an entry that is not on the first page, the user is taken to the first page instead of
remaining on the current page.
Workaround: None.
CSCtw56748
Device Support: Discovery of NAS after restore displays wrong IP address and icon
Symptoms: After restoring a backup of the NAS322, the NAS changes from DHCP IP
(192.168.10.53) to a "192.168.1.50" The icon changes to the "TM" icon for one discovery cycle
then changes back.
Workaround: None.
CSCtw75700
Reports: Misleading error statement when generating reports
Symptoms: The message "Data Unavailable" can appear in OnPlus reports in cases where the
cause of the error is that there is too much data. In this scenario, the report message is
misleading and does not inform the user of the actual cause of the error.
Workaround: None.
CSCtw76098
Device Support: Cannot perform multi-firmware upgrade while PVC2300 has spinner on GUI
Symptoms: When multiple devices are selected for firmware upgrade and one of the selected
devices does not send a spinner stop message when the upgrade does not proceed, the user is
not able to reselect the group of devices to try to upgrade firmware again.
Workaround: None.
CSCtw80622
Event History Report: Not all customer data is present in CSV format
Symptoms: When creating a Event History report for All customers in CSV format, the following
issues are observed in the generated report:

The name of the customer is not in the report

Data for only the first customer is included in the report
Workaround: None.
CSCtw84244
Device Support: Backup of device with no startup-configuration should generate error
Symptoms: Generic iOS driver for the portal does not display an error message when
configuration backup is attempted for a device without a startup-config file.
Workaround: None.
CSCtx03803
Device: Restoring configuration using latest firmware load of SG300 switch is not working
Symptoms: After starting the restore of configuration on SG300 switch using firmware load
1.1.1.8 or 1.1.2.0 the user gets this message "Failed status code from LoadStatus:" and the
restore doesn't complete.
Workaround: None.
CSCtx06111
Upgrading Cisco 1941 firmware renders 2 nodes with different MACs in portal
Symptoms: After upgrading firmware on a Cisco 1941 device, a new MAC address is
© 2012 Cisco Systems, Inc. All rights reserved.
Page 3 of 4
Release Notes
Release Notes for Cisco OnPlus Service r6.8
associated with the device on the same IP, causing two separate nodes to appear in the
topology with same information.
Workaround: None.
CSCtx15629
Device Support Discovery fails to differentiate two devices of the same class with same IP
address
Symptoms: The discovery process fails to determine that two devices have the same IP
address but different MAC addresses.
Workaround: None
CSCtx27699
Device Support : ASA 5500 driver name is misleading
Symptoms: Using a device other than the ASA 5505 Security Appliance causes unfavorable
results.
Workaround: None.
OnPlus Mobile Application
CSCts33477
Cannot disable Push Notification for iPhone
Symptoms: On the iPhone, the user cannot disable push notifications. Going to Settings>Notifications from the phone's home page does not show OnPlus Mobile.
Workaround: None
CSCtu05822
Android: Event added twice to Google Calendar
Symptoms: When you press Add to Calendar, the event is always added, even if it is already
listed, which can result in multiple duplicate entries for the same event.
Workaround: None
CSCtx17917
Android: Reports - Severities are out-of-order
Symptoms: The report severities are out-of-order for Event History reports, making it difficult to
determine which is the highest and which is the lowest severity.
Workaround: None
CSCtx20558
Android: Cannot 'Choose photo' for Samsung Galaxy S2
Symptoms: For the Samsung Galaxy S2, the user cannot choose a photo from the phone's
local storage for uploading a Gallery photo. The user can browse to an image on the phone and
select it for upload, but the image is never uploaded.
Workaround: None
CSCtw95486
When viewing the topology on an Android platform, the Topology is heavily
compressed/pixilated
Symptoms: The topology is heavily compressed on the Android screen.
Workaround: None
© 2012 Cisco Systems, Inc. All rights reserved.
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