HOW TO CHECK YOUR LOTTERY
TICKETS AND CLAIM PRIZES
More information is available
on our website at OLG.ca
• Detailed descriptions of the prize claiming process
• Definition of and prize claiming instructions for insiders
• Winner Declaration Form
• Prize claiming instructions for group winners
• Prize claiming information for international residents
• Instructions for using Ticket Checkers
• Samples of tickets and customer receipts
OLG.ca
1-800 -387- 0098 - Customer Excellence Centre
1- 800-563-5357 - TDD
How to
CLAIM
prizes
WHAT YOU WILL NEED
WHEN CLAIMING PRIZES
At OLG Slots and Casinos or at the Toronto Prize Centre
WINNING AMOUNT
ITEMS YOU
WILL NEED
Under $1,000 – under $10,000
$1,000 $10,000
and over
It’s not just a game to us.
$10,000 to $250,000
Lottery prizes of this amount can be claimed in two ways: at select
OLG Slots and Casinos and at the OLG Prize Centre in Toronto.
OVER $250,000
1. AT SELECT OLG SLOTS AND CASINOS
These prizes must be claimed in person at the OLG Prize Centre in Toronto.
• You can drop off your prize claim at most OLG Slots and Casinos facilities.
Prizes of $10,000 and more are considered to be major wins. Please
Visit OLG.ca for a list of participating locations.
arrive at the Prize Centre before 3 p.m., as it will take a minimum of two
• Bring your original signed winning ticket. Fill in the required information
hours to process the prize claim.
on the front and back of the ticket. Keep a photocopy of your ticket.
• Bring your original signed winning ticket. Fill in the required information
• Avoid making any extra markings on your ticket.
• If you had a retailer check your ticket, bring the customer receipt
on the front and back of the ticket. Keep a photocopy of your ticket.
printed by the lottery terminal or INSTANT ticket device if you still have it.
• If you had a retailer check your ticket, bring the customer receipt printed
Customer receipt
(if ticket validated
at retail)
• Bring one piece of valid government-issued photo ID with birth date.
by the lottery terminal or INSTANT ticket device if you still have it.
process your prize claim. The only information that
• Bring a second piece of valid ID (see “What types of ID are acceptable”
• Bring one piece of valid government-issued photo I.D. with birth date.
should be written on the ticket is your signature on
Unknown markings can increase the time it takes to
chart in this brochure).
• Bring a second piece of valid ID (see “What types of ID are acceptable”
the front and the personal information required to
Valid government
issued photo ID
with a date of
birth
• Bring a completed Winner Declaration Form. This form must be
chart in this brochure).
complete the back of the ticket.
completed by all winners in order to claim the prize. You can download
• Bring a completed Winner Declaration Form. This form must be completed
• Whether claiming a prize at an OLG Slots or Casino
it from our website, OLG.ca, or get one at the Slots or Casino location
by all winners in order to claim the prize. You can download it from our
Second piece of
valid ID
and fill it out there.
facility or at the Prize Centre in Toronto, be prepared to
website, OLG.ca, or get one at the Prize Centre and fill it out there.
answer some questions to help us verify the ownership
• Winning tickets will be couriered to the OLG Prize Centre in Toronto
on your behalf for processing.
• The Toronto Prize Centre will mail your cheque back to the OLG Slots
of the winning ticket, including when and where the
GROUP WINNERS
APRIL 2009
IMPORTANT Reminders
Original
signed ticket
Players must be 18 years of age or older to purchase or
redeem lottery tickets.
The information contained in this brochure was valid at time of printing
(April 2009). For updates or further details, please visit our website or contact
our Customer Excellence Centre.
HOW TO CHECK YOUR LOTTERY
TICKETS AND CLAIM PRIZES
ticket was purchased.
How to
CHECK
your lottery tickets
How to
CLAIM
prizes
WHAT TYPES OF ID ARE ACCEPTABLE?
or Casino facility for pick up.
Valid identification must include a date of birth.
The following are acceptable:
2. AT THE OLG PRIZE CENTRE
• For each winner, include one piece of valid government-
• Provincial/State Driver’s Licence
• Birth Certificate
• Canadian Citizenship Card
• Employee Identification Card (must
include photograph and date of birth)
• Outdoor Identification Card
• Passport - Canadian or other country
• Old Age Security (OAS)
Identification Card
Prizes of $10,000 and more are considered to be major wins. Please
issued photo ID with date of birth or a photocopy of the
arrive at the Prize Centre before 3 p.m., as it will take a minimum of two
winner’s birth certificate.
claim process can take several weeks to complete. The
hours to process the prize claim.
• For prizes of $10,000 and over, a second piece of ID is required for
prize claim process includes an interview with a prize
• Bring your original signed winning ticket. Fill in the required information
each winner. Please do not send originals.
claim investigator who will review the details of your
on the front and back of the ticket. Keep a photocopy of your ticket.
• Provide a completed Group Winner Declaration Form (available
claim. For group wins, each member of the winning
tickets and how to claim prizes.
• If you had a retailer check your ticket, bring the customer receipt
for download at OLG.ca) and a group contract or play form.
group will be interviewed individually. This process may
Our website is also a great resource that provides detailed
printed by the lottery terminal or INSTANT ticket device if you still have it.
• If your group is claiming a major prize ($10,000 and over) at
also involve follow-up interviews.
information about buying and checking tickets, claiming
• Bring one piece of valid government-issued photo ID with birth date.
the OLG Prize Centre in Toronto, expect the process to take
Wins $10,000 and over require a second piece of ID and
may include any from the above list or:
• Bring a second piece of valid ID (see “What types of ID are acceptable”
several hours, especially if one or more of the winners is an
chart in this brochure).
• Major credit card
• OLG Patron Card
“insider” or “related party,” (for detailed group prize claiming
• Bring a completed Winner Declaration Form. This form must
procedures, please visit OLG.ca).
their prize. To determine if you are an Insider or a
be completed by all winners in order to claim your prize. You can
• Please call ahead to make an appointment to come in –
Related Party, visit our website, OLG.ca, or phone our
download it from our website, OLG.ca, or get one at the Prize Centre
1-800-387-0098.
Customer Excellence Centre at 1-800-387-0098.
• Certificate of Indian Status
• Firearms Possession and
Acquisition Licence (PAL)
• BYID (age of majority card)
• Permanent Resident Card
• Resident Alien ID
• US State ID
• Military ID
• Bank card (pre-printed
with your name)
Note: If your maiden name is on the ID, supporting documentation should
be submitted to show married name.
and fill it out there.
• Provide a list of all winners in the group (first and last names).
RELATED PARTY/INSIDER PRIZE CLAIMS
If you are claiming a prize of $1,000 and over and fall
within OLG’s Related Party/Insider Win definition, the
It is the responsibility of Related Parties and Insiders to
advise OLG of their relationship to OLG upon claiming
Whether you’re picking your special numbers for the next
LOTTO 6/49 draw or scratching an INSTANT CROSSWORD
ticket, we want your lottery play experience to be exciting
but also secure.
This brochure offers information about how to check your
prizes, and how to read and understand the structure of OLG
lottery tickets and customer receipts. Visit us at OLG.ca.
OLG.ca
It’s not just a game to us.
CHECK
tickets
How to
CLAIM
INSTANT TICKETS
INSTANT tickets are scratch games such as INSTANT CROSSWORD.
1. Scratch the play areas of your INSTANT ticket and, following the
game instructions, check your INSTANT ticket carefully to
see if you are a winner.
2. INSTANT tickets with a Scratch & Scan symbol can
LOTTO TICKETS
LOTTO tickets are tickets that are generated from a lottery terminal such as
LOTTO 6/49 or sports products such as PRO•LINE.
1. Scan your LOTTO ticket through our Ticket Checker.
Ticket Checkers are located at all lottery terminal retailer
outlets. They will tell you if your ticket is a winner and the
prize amount won.
be checked using the Ticket Checker.
WHERE TO CLAIM PRIZES
3. For INSTANT tickets that do not have this feature, ask
WINNING
AMOUNT
your lottery retailer to check for you through the lottery terminal or
3. Check winning numbers on OLG.ca.
4. Sign up for winning number E-mail Alerts or Mobile
Alerts at OLG.ca.
5. Call our WIN! Line at 416-870-8946 (Toronto area) or toll
free at 1-866-891-8946 (outside the Toronto area).
6. Some newspapers or media outlets will report unofficial
OLG lottery numbers.
7. Ask your lottery retailer to check for you through the lottery
terminal after you sign your ticket. The Customer Display
Screen will show you in large characters the amount of your
prize or if you have not won a prize.
When you present a lottery ticket for validation, all retailers
must follow these simple steps:
1. Check whether tickets are signed before validating.
2. If tickets are not signed, a retailer will ask you to sign
them. Retailers cannot validate tickets that are not signed.
3. A retailer will tear through the bar code of all
paid-out tickets and return all validated winning
and non-winning tickets to customers along
with the corresponding customer receipt.
AT
RETAIL
BY
MAIL
INSTANT ticket device. The retailer will scan your signed ticket and
key in a control number found within the play area of your ticket.
IF YOU HAD A RETAILER CHECK YOUR TICKET:
If you have a winning ticket
If you do not have a winning ticket
1. If you are at a retail location that has a lottery terminal, a non-winning
message will play from the lottery terminal and you will see a non-winning message displayed on the Customer Display Screen.
(For LOTTO tickets, a non-winning message will be printed on the
front, left-hand side of your original ticket. )
2. Your retailer will return your ticket to you and give you a customer
receipt, which will indicate that your ticket is not a winning one.
3. The boxed Ticket Number on the customer receipt should match
the Ticket Number on your original ticket.
TORONTO
PRIZE
CENTRE
Lottery prizes under $1,000 can be claimed in four ways: at retail, at select
• If you had a retailer check your ticket, include the customer receipt
• Bring one piece of valid government-issued photo ID with
OLG Slots and Casinos, at the OLG Prize Centre in Toronto, or by mail.
printed by the lottery terminal or INSTANT ticket device if you still have it.
birth date.
• Legible photocopy of one piece
• Bring a completed Winner Declaration Form. This form must
of valid government-issued photo ID with birth date.
be completed by all winners in order to claim the prize. You can
1. AT RETAIL
• Present your signed LOTTO or INSTANT ticket to the retailer for
verification of your prize. Fill in the required information on the front
and back of the ticket. Keep a photocopy of your ticket. The retailer
download it from our website, OLG.ca, or get one at the Prize
$1,000 to UNDER $10,000
Lottery prizes of this amount can be claimed in three ways: at select
Centre and fill it out there.
3. BY MAIL
** $1,000 –
under $10,000
may require government-issued ID with birth date to verify your age.
** $10,000 –
$250, 000
through the bar code of your paid-out ticket, and return the validated
1. AT SELECT OLG SLOTS AND CASINOS
information on the front and back of the ticket. Keep a photocopy
ticket to you along with the corresponding customer receipt.
• You can drop off your prize claim at most OLG Slots and Casino facilities.
of your ticket.
Visit OLG.ca for a list of participating locations.
• If you had a retailer check your ticket, include the customer receipt
• Bring your original signed winning ticket. Fill in the required information
printed by the lottery terminal or INSTANT ticket device if you still have it.
on the front and back of the ticket. Keep a photocopy of your ticket.
• Legible photocopy of one piece of valid government-issued
• If you had a retailer check your ticket, bring the customer receipt printed
photo ID with birth date.
by the lottery terminal or INSTANT ticket device if you still have it.
• Completed Winner Declaration Form. This form must be completed
• Bring one piece of valid government-issued photo ID with birth date.
by all winners in order to claim the prize. You can download it from
• Bring a completed Winner Declaration Form. This form must be
our website, OLG.ca. If you cannot print the form from our website,
completed by all winners in order to claim the prize. You can download
please call the OLG Customer Excellence Centre at 1-800-387-0098,
it from our website, OLG.ca, or get one at the Slots or Casino location
and one will be mailed to you.
• The retailer will pay your prize amount in cash and will then tear
Over
$250, 000
2. AT SELECT OLG SLOTS AND CASINOS
* Must be 19 years of age.
** Winning tickets submitted at OLG Slots or Casinos will be couriered to the
Toronto Prize Centre for processing.
Dundas St. W
Dundas
Square
Eaton
Centre
• You can drop off your prize claim at most OLG Slots and Casino
facilities. Most locations can pay out up to $999.90 in cash. Visit OLG.ca
for a list of participating locations.
• Bring your original signed winning ticket. Fill in the required information
N
W
UNDER $1,000
• All retailers can pay up to $300 and some can pay up to $999.90.
Under $1000
(select retail
locations)
the amount of your prize or if you have not won a prize.
1. If you are at a retail location that has a lottery terminal, a winning
message will play from the lottery terminal and you will see a
winning message displayed on the Customer Display Screen. (For
LOTTO tickets, your winning prize amount will be printed on the
front, left-hand side of your original ticket.)
2. Your retailer will tear through the bar code of the paid-out ticket
and return it to you along with the corresponding customer receipt,
which will indicate the winning prize amount.
3. The boxed Ticket Number on the customer receipt should match
the Ticket Number on your original ticket.
4. If you win $5,000 or more, OLG’s Customer Excellence Centre will
immediately call you at the retail outlet.
* SELECT
OLG
SLOTS &
CASINOS
Up to $300
The Customer Display Screen will show you in large characters
2. Pick up winning numbers printouts from your LOTTO retailer.
These printouts show winning numbers for LOTTO games.
prizes
The value of the prize determines your options for claiming.
Yonge St.
How to
S
E
THE OLG
PRIZE CENTRE,
TORONTO
20 Dundas St. West
Toronto, ON M5G 2C2
Monday to Friday
9 a.m. to 5 p.m.
on the front and back of the ticket. Keep a photocopy of your ticket.
• If you had a retailer check your ticket, bring the customer receipt
printed by the lottery terminal or INSTANT ticket device if you still have it.
• Bring one piece of valid government-issued photo ID with birth date.
for claims under $10,000
• Winning tickets will be couriered to the OLG Prize Centre in Toronto
• Bring your original signed winning ticket. Fill in the required information
on your behalf for processing.
on the front and back of the ticket. Keep a photocopy of your ticket.
• The Toronto Prize Centre will mail your cheque to your home address.
• If you had a retailer check your ticket, bring the customer receipt printed
• Review “BY MAIL” instructions
in this brochure for details.
• Sender bears risk of loss.
OLG
Sault Ste. Marie Prize Centre
P.O. Box 877
Sault Ste. Marie, ON
P6A 5N5
It’s not just a game to us.
and fill it out there.
3. AT THE OLG PRIZE CENTRE
by the lottery terminal or INSTANT ticket device if you still have it.
Mailing Address:
OLG Slots and Casinos, at the OLG Prize Centre in Toronto, or by mail.
• Bring one piece of valid government-issued photo ID with birth date.
2. AT THE OLG PRIZE CENTRE
• Bring your original signed winning ticket. Fill in the required
information on the front and back of the ticket. Keep a photocopy of
4. BY MAIL
your ticket.
Please include the following items:
• If you had a retailer check your ticket, bring the customer receipt printed
• Your original signed winning ticket. Fill in the required information on
by the lottery terminal or INSTANT ticket device if you still have it.
the front and back of the ticket. Keep a photocopy of your ticket.
It’s not just a game to us.
Please include the following items:
• Your original signed winning ticket. Fill in the required