Frequently Asked Questions - PARTNERS
Simplify Commerce by Mastercard – Microsoft Dynamics AX Program GENERAL INFORMATION Q. What is Mastercard doing with Microsoft? A. Microsoft chose Mastercard to be its cloud‐based global payments provider for Microsoft Dynamics AX. Mastercard’s Simplify Commerce payments capabilities are included in the application in order to simplify card‐not‐present e‐commerce and call center payments for AX customers. Through the Simplify Connector, AX customers have access to multiple acquirers worldwide. The Connector, available for both AX and AX 2012, is incredibly easy to set up for payments. Q. What is Simplify Commerce? A. Simplify Commerce is a uniquely versatile, highly scalable and incredibly simple cloud‐based payments platform from Mastercard. Simplify’s easily integrated and dynamic platform makes it a strong choice for businesses of all sizes to accept payments from all major card types (such as Mastercard, Visa, American Express, Discover, etc.). Q. Where is the solution available? A. The solution is currently available in 13 markets for Microsoft Dynamics AX customers across North America (U.S., Canada, Mexico), Europe (Denmark, France, Germany, Iceland, Ireland, The Netherlands, UK), South Pacific (Australia, New Zealand), and Middle East and Africa (South Africa). Q. What versions of AX contain the Connector? A. The Simplify Connector is embedded into the new AX and available via a Microsoft Windows Installer for the new AX. It is also available via a Microsoft Windows Installer for AX 2012 R3. Windows Installer Versions: Windows 10, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012 Q. Is the solution available for new customers and customers that are upgrading? A. Yes. The Connector can be used for new customers and for customers upgrading to a newer version of Microsoft Dynamics AX, as long as the customer uses one of Simplify’s participating acquirers for its merchant account. For a list of currently available acquirers in each market, visit our sign‐up page, where acquirers are shown by country. Q. How does this program benefit my business? A. Using the Simplify Connector to enable payments in Microsoft Dynamics AX lowers launch barriers by saving time and reducing the payments knowledge needed to implement and maintain payments on an ongoing basis. Simplify offers access to acquirers on a global scale through a single connection. Whether your customer conducts business in a single country or in many countries, using the Simplify Connector enables Dynamics’ customers to keep their existing acquirer relationships, as desired, if the acquirers are participating in the program. We also make it possible for Dynamics customers to create a new merchant account with one (or more) of the Simplify acquiring partners. Embedded in the Dynamics software, Simplify provides VARs and other Microsoft Partners with:  An easy‐to‐implement payments system for card‐not‐present transactions, ideal for e‐commerce and call center operations  The elimination of costly payment integrations  Seamless connection to payment schemes and acquiring banks in 13 countries (with more coming soon)  PCI compliance relief for your customers via Simplify’s Level 1 PCI‐certified payments application  Immediate reconciliation of payments to back‐office functions in Microsoft Dynamics © 2016 Mastercard. Proprietary.
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Ongoing compliance with Microsoft Dynamics AX updates, so Partners will no longer have to maintain integrations to payment providers Q. How does the Simplify Connector benefit Microsoft Dynamics customers? A. The Simplify Connector offers access to payments and acquirers on a global scale through a single connection, provided by a worldwide payments industry leader. Included with the Dynamics AX application, it provides customers with:  An easily implemented payment gateway for card‐not‐present transactions, ideal for e‐commerce and call center operations  Payments availability directly from AX  Implementation without requiring a costly integration with a payments provider  The knowledge that the Simplify Connector maintains ongoing compliance with Microsoft Dynamics AX updates  PCI compliance relief via Simplify’s Level 1 PCI‐certified payments application  Immediate reconciliation of payments to back‐office functions in Microsoft Dynamics  The connection to payment schemes and banks in 13 countries, with more planned Q. Does the Simplify Connector work for major card brands? A. The Simplify Connector currently works with six major brands: Mastercard, Visa, Discover, American Express, JCB and Diners. Card type acceptance is dependent upon the brands accepted by the customer’s acquirer. The Connector can be expanded to support other brands in the future. Q. Does my customer need to have a merchant account through an acquirer integrated with Simplify Commerce? A. Yes. Some Dynamics customers may already have a merchant ID with a participating acquiring partner, which they may be able to use. Otherwise they will need to apply for a new merchant ID with a participating acquiring partner specific to their market. If a new merchant account is required, the customer signs up with one of the participating acquirers via a special Simplify‐Microsoft Dynamics portal hosted by Simplify Commerce. If your customer’s current acquirer is not listed, tell the customer to contact its acquirer and ask it to participate. Information on all participating acquiring partners is provided on the Simplify‐Microsoft partner page. Q. How much does the Simplify Connector cost? A. There is no cost to the VAR or other Microsoft Partner. Mastercard charges your customer an associated fee for the service. Specific cost is determined based on a number of variables. IMPLEMENTING SIMPLIFY COMMERCE Q. How does a customer implement the Simplify Connector in Microsoft Dynamics? A. Enabling payments is one component of the much larger AX implementation or upgrade, yet is incredibly easy. To complete the installation, your customer needs:  A merchant ID from one of Simplify’s participating acquiring partners  Public and private API keys from Simplify Commerce To complete the installation, your customer (or the Microsoft VAR/Partner on the customer’s behalf) enters basic merchant account information and connection information obtained from Simplify Commerce on the Payment Services page in AX. Once the Connector has been set up, the customer is ready to receive payments. © 2016 Mastercard. Proprietary.
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Q. How long does it take for my customer to set up the Simplify Connector in Microsoft Dynamics? A. Setting up the Simplify Connector in Microsoft Dynamics can be done in a matter of minutes. Simplify makes it easy for both end users and VARs/Partners by providing straightforward documentation for both AX and AX 2012. Q. Is there a way to test the Connector before going live? A. Yes. Once your customer has set up the Connector in Microsoft Dynamics, the implementation team can test using the Simplify Commerce sandbox environment, which comes preconfigured and ready to use, in connection with Microsoft Dynamics. You can test payments, see them on the Simplify Commerce merchant dashboard and verify whether the integration works as expected. We also supply special accounts that trigger specific test scenarios. Q. Where can I learn more about the implementation? A. You can access information for implementing AX and for 2012 on dedicated pages for AX documentation and AX 2012 documentation. Q. Where can I download the installers? A. The Simplify Connector is embedded in the Microsoft Dynamics AX software. You can, however, download an AX installer or a 2012 installer from the appropriate documentation page. OPERATIONS Q. Does my customer need to sign a contract to use Simplify Commerce? A. Your customer does not need to sign a contract with Mastercard to use Simplify Commerce in Microsoft Dynamics. The customer will only need to electronically review and “sign” Simplify’s Privacy Notice and Terms of Use. The Privacy Notice is available for your customer to review and accept electronically as part of the process by which they express interest in the program. The Terms of Use will be provided to your customer by the Simplify team later in the process. Q. How is support provided to Microsoft VARs/Partners and to Microsoft Dynamics customers? A. The Simplify support team is available to answer questions from both Microsoft partners and customers. You can reach the Simplify team by sending an email to [email protected]. CUSTOMER INFORMATION Q. Are customer sales materials available? A. We are in the process of preparing a set of materials that support both selling and implementing the Simplify Connector. If you’re interested in receiving a copy of this material, please provide your contact information and an appropriate comment on our Partners page, or contact us at [email protected], and we’ll email it to you as soon as it’s available. Q. Is training on this product available to me? A. Yes. Training videos will be available for the Simplify Connector. If you’d like more information about Simplify Commerce and Microsoft Dynamics AX, please email [email protected]. © 2016 Mastercard. Proprietary.
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