Job Description
Role:
Operations Executive – (Assistant to Edward Granville and Melissa Matthews)
Type:
Full-time
Business Unit: Alta Savannah (FIT)
Location:
Cheltenham UK
Reports to:
Executive Director – Alta Savannah
INTRODUCTION
Red Savannah, a luxury experiential travel company with offices in central Cheltenham, UK, offers
industrial placement positions to students supporting the company’s Tailor-Made Travel, Villas and
Marketing departments. The company was founded by George Morgan-Grenville in 2011, with the
aim of providing truly transformational travel experiences. The idea for Red Savannah was always
based on a clear market need. Put together a small team of the most experienced travel designers
(nobody has less than 10 years’ experience) and provide a service that revolves around knowledge,
empathy and genuine friendliness. In short, a travel company redefined for the 21st century.
GENERAL PURPOSE
The successful candidate will assist both Edward Granville,COO, and Melissa Matthews, Executive
Director – Alta Savannah, with the administration of a busy sales desk. This individual does not need
previous travel industry experience, although this would be a benefit, but must have excellent
attention to detail, the ability to write good copy for both website and client proposals, have good
time management skills, the ability to juggle numerous tasks at the same time and have strong
administrative skills to ensure deadlines are met. The role will evolve over time and this individual
will be able to learn sales techniques by shadowing Edward and Melissa and could end up in a
dedicated sales role in the future.
We seek a highly-motivated, passionate and talented individual to deliver this exciting brief. They
must be enthusiastic about joining a dynamic company early in its life and committed to playing a
pivotal role on the journey ahead. The successful candidate will be confident, have a good
telephone manner and be comfortable communicating at all levels and in particular to the high net
worth individuals that are Red Savannah’s clients. They must strive to deliver impeccable client
service and to exceed client expectations. In addition, they will be financially and numerically
competent so that they can assist with the costing of client proposals.
Above all, by joining an early stage company they must possess an entrepreneurial spirit. The
successful candidate must also possess passion, creativity and determination as dominant personal
characteristics that will shape all of their professional activity, and underpin their delivery for the
organisation. They will also be flexible, trustworthy, reliable and happy to contribute in any way
they can to the success of the company, irrespective of whether a particular request or course of
actions fits within their job description.
RESPONSIBILITIES
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Assisting the COO and Executive Director – Alta Savannah in all aspects of sales and operations.
Managing client files from the point that the client confirms the booking through to final
documentation going out.
Answering the telephone in a well-spoken and clear manner.
Be able to update and correct existing copy on the website using the content management
system and be able to competently and creatively write new copy when required, as well as add
special offers.
Filing and general office duties as required.
Communicating effectively with the clients in the absence of the Regional Manager.
Communicating effectively and courteously with all the Company’s suppliers and maintaining
excellent relations.
Back-up duties, in the absence of the Operations Administrator, to include the processing of
brochure requests, franking and sending out post and updating the client database.
Any other duties that might arise in a small, dynamic Company that fosters a close-knit,
mutually supportive environment.
QUALIFICATIONS AND PERSONAL CHARACTERISTICS
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Passion for luxury travel & hotels (to include regular reading of related materials / media)
Excellent interpersonal skills
Excellent spoken & written English
Enthusiasm, passion and determination
Honesty and integrity
Entrepreneurial attitude & commercially minded
Good organisational skills
Excellent attention to detail
Any candidates interested in this position should send a CV and cover letter to:
Melissa Matthews
Executive Director - Alta Savannah
Red Savannah Ltd
E: [email protected]
T: +44 1242 787 804